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Changeset 969588


Ignore:
Timestamp:
08/21/14 10:09:45 (4 years ago)
Author:
casengo
Message:

correct language mistakes in readme.txt and added FAQ's

File:
1 edited

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  • the-casengo-chat-widget/tags/2.0.1/readme.txt

    r969522 r969588  
    11=== Casengo Live Chat === 
    22Contributors: casengo  
    3 Tags: chat, chat online, chat plugin, chat software, chat widget, customer help, customer support,free chat, free live chat, live chat, live chat plugin, live chat support plugin, live help, live support,live support plugin, online support, support, support plugin, visitor chat, WordPress chat 
     3Tags: chat, chat online, chat plugin, chat software, chat widget, customer help, customer support,free chat, free live chat, live chat, live chat plugin, live chat support plugin, live help, live support,live support plugin, online support, support, support plugin, visitor chat, WordPress chat, zopim, olark, zendesk, live chat inc, snap engage, clickdesk, live person 
    44 
    55Requires at least: 3.3 
     
    1111== Description == 
    1212 
    13 The Casengo Live Chat plugin allows you to add live chat to your website quickly and easily. With Casengo Live Chat, you can handle questions via live chat, email, Twitter, or Facebook directly from your website. Casengo Live Chat helps you to respond faster to questions than ever, and to improve their satisfaction with a delicious combination of live chat and email. 
     13<a href="http://www.casengo.com/">Casengo Live Chat</a> allows you to add live chat to your website quickly and easily. With Casengo Live Chat, you can handle questions via live chat, email, Twitter, or Facebook directly from your website. Casengo Live Chat helps you to respond faster to questions than ever, and to improve their satisfaction with a delicious combination of live chat and email. 
    1414 
    1515**Casengo Live Chat Core Features & Benefits** 
    1616 
    17 <li>**Live Chat Customization**  Change look and feel of live chat button and form</li> 
    18 <li>**NEW Mobile App** Use Casengo on your phone or tablet.</li> 
    19 <li>**NEW Twitter search integration** Keep track of relevant keywords and interact directly</li> 
    20 <li>**Facebook integration**  Never miss another post</li> 
    21 <li>**Multi-brand**  Manage multiple websites from within Casengo</li> 
    22 <li>**Knowledge base**  Boost self-service amongst online visitors with the Casengo FAQ plugin</li> 
    23 <li>**Team collaboration** Easily ask co-workers to help out</li> 
    24 <li>**Multi-channel support** Email, chat, social media in 1 inbox</li> 
    25 <li>**Macros**   Quickly provide customers with the right answer</li> 
    26 <li>**Mailboxes** Manage multiple mailboxes from within Casengo</li> 
    27 <li>**Reporting** know your company's peak periods</li> 
    28 <li>**Flex users**  Add short-time users for flexible support</li> 
    29 <li>**In the cloud** Handle customer enquiries from anywhere</li> 
    30 <li>**Instant overview**  Customer status clear at a single glance</li> 
    31 <li>**Simple setup**  No training or technical knowledge needed</li> 
    32 <li>**Hybrid messaging** Seamlessly blend live chat with email and social media</li> 
     17<li>**Live Chat Customization.**  Change look and feel of live chat button and form</li> 
     18<li>**NEW Mobile App.** Use Casengo on your phone or tablet.</li> 
     19<li>**NEW Twitter search integration.** Keep track of relevant keywords and interact directly</li> 
     20<li>**Facebook integration.**  Never miss another post</li> 
     21<li>**Multi-brand.**  Manage multiple websites from within Casengo</li> 
     22<li>**Knowledge base.**  Boost self-service with the Casengo FAQ plugin</li> 
     23<li>**Team collaboration.** Easily ask co-workers to help out</li> 
     24<li>**Multi-channel support.** Email, chat, social media in 1 inbox</li> 
     25<li>**Macros.**   Quickly provide customers with the right answer</li> 
     26<li>**Mailboxes.** Manage multiple mailboxes from within Casengo</li> 
     27<li>**Reporting.** know your company's peak periods</li> 
     28<li>**Flex users.**  Add short-time users for flexible support</li> 
     29<li>**In the cloud.** Handle customer enquiries from anywhere</li> 
     30<li>**Instant overview.**  Customer status clear at a single glance</li> 
     31<li>**Simple setup.**  No training or technical knowledge needed</li> 
     32<li>**Hybrid messaging.** Seamlessly blend live chat with email and social media</li> 
    3333 
    3434**Check out the Casengo Live Chat Video** 
     
    116116Yes, you do. You can <a href=\"http://get.casengo.com/signup/?ref=wordpress-plugin-page&utm_source=WordPress&utm_medium=Plugin&utm_campaign=WordPress%2BPlugin%2BSignups\" target=\"_blank\">sign up here</a>. Casengo offers a free trial for 30 days. More information on product features and pricing can be found at <a href=\"http://www.casengo.com\">casengo.com</a>. 
    117117 
     118 
     119*   **How can I customise the Live Chat widget?** 
     120 
     121That’s great! You can customize the Live Chat window (the Live Chat widget) to replicate your corporate branding. Here’s how: 
     122 
     123<li>1. Get yourself to the Admin Site</li> 
     124<li>2. Next, press on 'channels’</li> 
     125<li>3. Go to 'Chat' and click on ‘Appearance’ from the left-hand menu</li> 
     126<li>4. Click on the editable ‘color’ field and a spectrum of colors will appear. Simply click on the color you fancy to select the background color for your chat widget header. Alternatively, input the hex code if you have this information to hand.</li> 
     127<li>5.Give your chat window/widget a heading, such as ‘Support’ or ‘Chat now’.</li> 
     128<li>6. Set the color of your title text by repeating step 3.</li> 
     129<li>7. Create the ‘Greeting’ people will see when the live chat window appears. For example: “Welcome to Casengo Live Chat”, “Live Chat Window”, “Invitation”, “Pre-Chat Window”, “Offline Message Window”, “Live Chat Window”, “Live Chat Interface”,”How may we help you?”</li> 
     130<li>8. Upload your company logo by clicking ‘choose file’ > select the JPEG, Gif or PNG file you have on file > and just hit ‘Upload’ to confirm your selection.</li> 
     131<li>9. Click on ‘Preview’ to see how your chat window looks.</li> 
     132<li>10. Hit ‘Save’ to lock it in.</li> 
     133 
     134*   **How can I hide, deactivate or disable the live chat button on my website when I am offline?** 
     135 
     136It might indeed be a good idea to disable the live chat functionality temporarily, for instance when you’re not available to accept chat requests. It’s easy: 
     137 
     138<li>1. Start with opening the Casengo application. Press ‘Go to the Admin Site’.</li> 
     139<li>2. Click on the tab ‘Channels’ and then ‘Configuration’.<li> 
     140<li>3. Go to ‘Chat Button’ and select ‘hide’.</li> 
     141<li>4. Wait 1 minute for the changes to take effect.</li> 
     142 
     143Note: Only available at 'Basic', 'Premium' and 'Enterprise'. 
     144 
     145*   **How do I add a custom template for multiple live chat screens?** 
     146 
     147You're able to add multiple live chat screens, in multiple languages. This is useful if you've got a multilingual website, or if you want to use one Casengo Live Chat account for multiple websites.  
     148 
     149Here's how: 
     150<li>1. Go to the Casengo Admin Site > Channels, and choose Chat > Configuration.</li> 
     151<li>2. Next to the template dropdown menu, click on “Add Template”.</li> 
     152<li>3. Choose the language/country in the dropdown and give your custom template a name. Hit “Save”.</li> 
     153<li>4. Choose your newly added language from the dropdown menu.</li> 
     154<li>5. Add your custom template messages and hit save at the bottom of the page.</li> 
     155<li>6. Go to “Appearance” and customize the chat widget in the exact way you want it to be. (TIP: Give your new chat widget a label in the “Show advanced settings”. By doing this, you’ll always be able to see in which language the chat started.)</li> 
     156<li>7. Choose your new language template from the “Language” dropdown menu, and your new script will be waiting for you at the bottom of the page. Copy this script and paste it where you want it to be. Your new custom language chat is now set up!</li>  
     157 
     158NOTE: This live chat feature is only for Premium live chat users.  
     159 
     160*   **How can I view my live chat history?** 
     161 
     162All your live chat records and offline messages are stored in our database. You can query for a particular live chat conversation from your Casengo Live Chat inbox.  
     163 
     164*   **Can I invite a visitor to have a live chat?** 
     165 
     166Yes. You can either manually send a live chat invitation to a visitor or set up the live chat auto invitation to automatically invite your visitors to a live chat. 
     167 
    118168*   **Which languages does Casengo Live Chat support?** 
    119169 
     
    129179 
    130180Steps to take:   
    131 1. Login to your wordpress admin.   
    132 2. Click on "Contact" in admin menu.  
    133 3. Click on the form you want to use.  
    134 4. In the "Mail" fields include "support@yourcompanyname.casengo.com" in the "To" field.   
    135 5. Save the changes made. 
     181<li>1. Login to your wordpress admin.</li> 
     182<li>2. Click on "Contact" in admin menu.</li>  
     183<li>3. Click on the form you want to use.</li>  
     184<li>4. In the "Mail" fields include "support@yourcompanyname.casengo.com" in the "To" field.</li> 
     185<li>5. Save the changes made.</li> 
    136186 
    137187*   **How can I set up email forwarding for Gmail?** 
     
    141191[youtube http://www.youtube.com/watch?v=SE9R3RSPBTQ] 
    142192 
    143 1. Click the gear icon in the upper right, then select 'Settings'.  
    144 2. Click the 'Forwarding and POP/IMAP' tab.   
    145 3. From the first drop-down menu in the "Forwarding" section, select 'Add a Forwarding Address.'   
    146 4. Enter your bespoke Casengo email address you wish to forward your emails to.   
    147 (For your security, Gmail will send a verification to that email address).   
    148 5. Open your forwarding email account, and find the confirmation message from the Gmail team.   
    149 6. Click the verification link in that email.   
    150 7. Back in your Gmail account, select the 'Forward a copy of incoming mail to...' option and select your Casengo email address from the drop-down menu.   
    151 8. Select the action you'd like your messages to take from the drop-down menu. You can choose to keep Gmail's copy of the message in your inbox, or you can send it automatically to 'All Mail' or 'Trash'.   
    152 9. Click 'Save Changes' and you're done. 
     193<li>1. Click the gear icon in the upper right, then select 'Settings'.</li>  
     194<li>2. Click the 'Forwarding and POP/IMAP' tab.</li> 
     195<li>3. From the first drop-down menu in the "Forwarding" section, select 'Add a Forwarding Address.'</li> 
     196<li>4. Enter your bespoke Casengo email address you wish to forward your emails to.</li>   
     197(For your security, Gmail will send a verification to that email address).</li> 
     198<li>5. Open your forwarding email account, and find the confirmation message from the Gmail team.</li>   
     199<li>6. Click the verification link in that email.</li> 
     200<li>7. Back in your Gmail account, select the 'Forward a copy of incoming mail to...' option and select your Casengo email address from the drop-down menu.</li> 
     201<li>8. Select the action you'd like your messages to take from the drop-down menu. You can choose to keep Gmail's copy of the message in your inbox, or you can send it automatically to 'All Mail' or 'Trash'.   
     202<li>9. Click 'Save Changes' and you're done.</li> 
    153203 
    154204*   **How can I set up email forwarding for Hotmail?** 
     
    156206You can forward emails from your Hotmail account to your Casengo account by following these simple steps: 
    157207 
    158 1. Sign in to your Windows Live Hotmail,    
    159 2. Choose 'Inbox' on the upper right of the screen and click 'Options', followed by 'More Options'.   
    160 3. Go to 'Managing your Account' and choose 'Email Forwarding'.  
    161 4. Click 'Forward your Mail to Another Email Account', then type-in the email address on the box that says 'Where do you Want your Messages to be Sent?'   
    162 5. Don't forget to select the check box 'Keep a Copy of Forwarded Messages in your Windows Live Hotmail Inbox'.   
    163 6. Click 'Save'. 
    164  
    165 *   **How can I customise the look and feel of my knowledge base to fit my WordPress theme ?** 
     208<li>1. Sign in to your Windows Live Hotmail.</li>   
     209<li>2. Choose 'Inbox' on the upper right of the screen and click 'Options', followed by 'More Options'.</li>   
     210<li>3. Go to 'Managing your Account' and choose 'Email Forwarding'.</li>  
     211<li>4. Click 'Forward your Mail to Another Email Account', then type-in the email address on the box that says 'Where do you Want your Messages to be Sent?'</li>   
     212<li>5. Don't forget to select the check box 'Keep a Copy of Forwarded Messages in your Windows Live Hotmail Inbox'.</li>  
     213<li>6. Click 'Save'.</li> 
     214 
     215*   **How can I customise the look and feel of my knowledge base to fit my WordPress theme?** 
    166216 
    167217Download the Casengo FAQ plugin for WordPress to integrate the knowledge base into your site. <a href=\"http://wordpress.org/plugins/casengo-faq-web-self-service-plugin\">Click here</a> to go to the Casengo FAQ plugin page for more information. 
    168218 
     219*   **Still questioning the benefits of live chat?** 
     220 
     221Our team wrote a great article on the benefits of live chat <a href="http://www.casengo.com/blog/live-chat-software-5-benefits/>Live chat software: 5 benefits for webshops</a> 
     222 
     223*   **How does Casengo compare to other live chat providers (Zopim, Olark, Snapengage, Zendesk, Clickdesk, Live Chat Inc, Live Person)** 
     224 
     225<li> We’re a very popular live chat provider in the world - loved by over 40,000 businesses</li> 
     226<li> Free for 3 live chat users</li> 
     227<li> A simple and highly customizable live chat widget to complement your website and taste</li> 
     228<li> User friendly dashboard lets you monitor live chat visitor activity and manage live chats</li> 
     229 
     230*   **Where can I get help if I have more questions about live chat?** 
     231 
     232Questions or suggestions? <a href="http://www.casengo.com/support">Click here</a> to have a live chat with us. We'd love to help you out. Our dedicated live chat support team are always standing by to help you along the way. 
     233 
    169234== Screenshots == 
    170235 
    1712361. See the Live Chat button implemented 
    172 2. Plugin admin page of Casengo the Widget 
     2372. Plugin admin page of Casengo Live Chat widget 
    1732383. Overviewing the Casengo agent inbox 
    1742394. Handling a customer inquiry 
     
    176241== Changelog == 
    177242 
    178 1.0 Initial release 
    179 1.8.6 Improved admin interface 
    180 1.9.0 Minor bugs fixed 
    181 1.9.1 After plugin activation, the browser will be redirected to the settings page automatically. The settings page has moved to its own Casengo menu. 
    182 1.9.4 Bug fixed: compatible with optimization and cache plugins that removes HTML comments 
    183 1.9.5 Support for inline chat (in beta) 
    184 2.0 add custom language support and improved admin user interface 
     243<li>1.0 Initial live chat release</li> 
     244<li>1.8.6 Improved live chat admin interface</li> 
     245<li>1.9.0 Minor live chat bugs fixed</li> 
     246<li>1.9.1 After live chat plugin activation, the browser will be redirected to the settings page automatically. The settings page has moved to its own Casengo menu.</li> 
     247<li>1.9.4 Live chat bug fixed: compatible with optimization and cache plugins that removes HTML comments</li> 
     248<li>1.9.5 Support for inline live chat (in beta)</li> 
     249<li>2.0 add custom language support and improved admin user interface</li> 
    185250 
    186251==Readme Generator==  
Note: See TracChangeset for help on using the changeset viewer.