Changeset 3765552

ninhle-ai-sales-assistant/tags/2.6.0/assets/dist/admin.bundle.js

-              r3761175
+              r3765552
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t=r.props,s=r.__e;s!=null&&r.type==="textarea"&&"value"in t&&t.value!==s.value&&(s.value=t.value==null?"":t.value)};function st(r){return!!r.__k&&(Ie(null,r),!0)}function Be(r){return{render:function(t){tt(t,r)},unmount:function(){st(r)}}}var Ee;const x=((Ee=window.SMBCommerceAdmin)==null?void 0:Ee.restUrl)||"/wp-json/smb-commerce/v1";async function R(r){const t=await r.text();return t?JSON.parse(t):null}const N={getHeaders(){var t;return{"Content-Type":"application/json",Accept:"application/json","X-WP-Nonce":((t=window.SMBCommerceAdmin)==null?void 0:t.nonce)||""}},async get(r){const t=await fetch(`${x}${r}`,{method:"GET",headers:this.getHeaders()});if(!t.ok)throw new Error(`GET ${r} failed`);return await R(t)},async post(r,t={}){const s=await fetch(`${x}${r}`,{method:"POST",headers:this.getHeaders(),body:JSON.stringify(t)});if(!s.ok)throw new Error(`POST ${r} failed`);return await R(s)},async delete(r){const t=await fetch(`${x}${r}`,{method:"DELETE",headers:this.getHeaders()});if(!t.ok)throw new Error(`DELETE ${r} failed`);return await R(t)},async getConversations(r,t,s=1){const a=new URL(`${x}/admin/conversations`,window.location.origin);r&&a.searchParams.append("status",r),t!==void 0&&a.searchParams.append("assigned_agent_id",t.toString()),a.searchParams.append("page",s.toString());const o=await fetch(a.toString(),{method:"GET",headers:this.getHeaders()});if(!o.ok)throw new Error("Failed to fetch conversations");return await R(o)},async getMessages(r,t=null){const s=new URL(`${x}/admin/conversations/${r}/messages`,window.location.origin);t&&s.searchParams.append("last_message_id",t.toString());const a=await fetch(s.toString(),{method:"GET",headers:this.getHeaders()});if(!a.ok)throw new Error("Failed to fetch messages");return await R(a)},async sendMessage(r,t,s){const a=await fetch(`${x}/admin/conversations/${r}/message`,{method:"POST",headers:this.getHeaders(),body:JSON.stringify({content:t,client_message_id:s})});if(!a.ok)throw new Error("Failed to send message");return await R(a)},async takeover(r){const t=await fetch(`${x}/admin/conversations/${r}/takeover`,{method:"POST",headers:this.getHeaders()});if(!t.ok)throw new Error("Failed to takeover conversation");return await R(t)},async release(r){const t=await fetch(`${x}/admin/conversations/${r}/release`,{method:"POST",headers:this.getHeaders()});if(!t.ok)throw new Error("Failed to release conversation");return await R(t)},async close(r){const t=await fetch(`${x}/admin/conversations/${r}/close`,{method:"POST",headers:this.getHeaders()});if(!t.ok)throw new Error("Failed to close conversation");return await R(t)},async deleteConversation(r){const t=await fetch(`${x}/admin/conversations/${r}`,{method:"DELETE",headers:this.getHeaders()});if(!t.ok)throw new Error("Failed to delete conversation");return await R(t)},async getLeads(r=1,t=20){const s=new URL(`${x}/admin/leads`,window.location.origin);s.searchParams.append("page",r.toString()),s.searchParams.append("per_page",t.toString());const a=await fetch(s.toString(),{method:"GET",headers:this.getHeaders()});if(!a.ok)throw new Error("Failed to fetch leads");return await R(a)},async bulkDeleteConversations(r){const t=await fetch(`${x}/admin/conversations/bulk-delete`,{method:"POST",headers:this.getHeaders(),body:JSON.stringify({ids:r})});if(!t.ok)throw new Error("Bulk delete failed");return await R(t)}};function ce(){const[r,t]=p([]),s=Y(1),a=re(d=>t(i=>i.filter(f=>f.id!==d)),[]),o=re((d,i)=>{const f=s.current++;t(b=>[...b.filter(_=>_.text!==i),{id:f,type:d,text:i}]),(d==="success"||d==="info")&&window.setTimeout(()=>a(f),6e3)},[a]);return{notices:r,push:o,dismiss:a}}function ie({notices:r,onDismiss:t}){return r.length===0?null:e("div",{className:"smb-notices",children:r.map(s=>e("div",{className:`notice notice-${s.type} is-dismissible 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0:k.length)>0?T.messages[T.messages.length-1].id:null,U()}catch(T){console.error(T)}},U=()=>setTimeout(()=>{var m;return(m=D.current)==null?void 0:m.scrollIntoView({behavior:"smooth"})},100),O=async()=>{var m;if(!i||document.visibilityState!=="visible"){u.current=window.setTimeout(O,C.current);return}try{const k=await N.getMessages(i.id,h.current);((m=k.messages)==null?void 0:m.length)>0&&(_(T=>{const v=new Set(k.messages.map(M=>M.id));return[...T.filter(M=>!v.has(M.id)),...k.messages]}),h.current=k.messages[k.messages.length-1].id,U(),C.current=5e3)}catch{C.current=Math.min(C.current*2,6e4)}u.current=window.setTimeout(O,C.current)};j(()=>(i&&(u.current=window.setTimeout(O,C.current)),()=>{u.current&&clearTimeout(u.current)}),[i]);const V=async()=>{if(i)try{await N.takeover(i.id),f({...i,status:"agent_active"}),S()}catch{t("error","Takeover failed. Another agent may already have this conversation.")}},A=async()=>{if(i)try{await N.release(i.id),f({...i,status:"bot_active"}),S()}catch{t("error","Could not hand the conversation back to the bot.")}},q=(m,k)=>{k.stopPropagation(),a.ask(`Permanently delete conversation #${m}? This cannot be undone.`,"Delete",async()=>{try{await N.deleteConversation(m),(i==null?void 0:i.id)===m&&(f(null),_([])),$(T=>{const v=new Set(T);return v.delete(m),v}),S(),t("success",`Conversation #${m} deleted.`)}catch{t("error","Could not delete the conversation.")}})},K=(m,k)=>{k.stopPropagation(),$(T=>{const v=new Set(T);return v.has(m)?v.delete(m):v.add(m),v})},Z=()=>{w.size===o.length&&o.length>0?$(new Set):$(new Set(o.map(m=>m.id)))},g=()=>{if(w.size===0)return;const m=w.size;a.ask(`Permanently delete ${m} selected conversation(s)? This cannot be undone.`,`Delete ${m}`,async()=>{I(!0);try{const k=await N.bulkDeleteConversations(Array.from(w));i&&w.has(i.id)&&(f(null),_([])),$(new Set),S(),k.failed>0?t("warning",`${k.failed} conversation(s) could not be deleted.`):t("success",`${m} conversation(s) deleted.`)}catch{t("error","Bulk delete failed.")}finally{I(!1)}})},G=async()=>{if(!E.trim()||!i)return;const m=E.trim();y("");const k=crypto.randomUUID(),T={id:-Date.now(),sender_type:"agent",content:m,created_at:new Date().toISOString()};_(v=>[...v,T]),U();try{const v=await N.sendMessage(i.id,m,k);_(M=>M.map(ee=>ee.id===T.id?v:ee)),h.current=v.id}catch{t("error","Could not send the message. Your text is back in the reply box."),_(v=>v.filter(M=>M.id!==T.id)),y(m)}},W={bot_active:"#10b981",human_active:"#f59e0b",agent_active:"#3b82f6",closed:"#9ca3af"};return e(z,{children:[e(ie,{notices:r,onDismiss:s}),e(me,{request:a.request,onCancel:a.cancel}),e("div",{className:"smb-commerce-inbox-container",children:[e("div",{className:"smb-commerce-sidebar",children:[e("div",{style:{padding:"12px 15px",borderBottom:"1px solid #ccd0d4",display:"flex",alignItems:"center",justifyContent:"space-between"},children:[e("h2",{style:{margin:0,fontSize:"15px",fontWeight:700},children:["Conversations (",o.length,")"]}),e("button",{className:"button",style:{fontSize:"12px",padding:"3px 8px"},onClick:Z,children:w.size===o.length&&o.length>0?"Deselect all":"Select all"})]}),w.size>0&&e("div",{style:{padding:"8px 12px",background:"#fff3cd",borderBottom:"1px solid #f0c36d",display:"flex",alignItems:"center",justifyContent:"space-between"},children:[e("span",{style:{fontSize:"13px",fontWeight:600,color:"#856404"},children:["Selected: ",w.size]}),e("button",{style:{background:"#d63638",color:"white",border:"none",fontSize:"12px",padding:"4px 12px",borderRadius:"4px",cursor:"pointer",fontWeight:600},onClick:g,disabled:B,children:B?"Deleting…":"Delete "+w.size})]}),e("ul",{className:"smb-commerce-conversation-list",style:{listStyle:"none",margin:0,padding:0},children:o.map(m=>e("li",{className:"smb-commerce-conversation-item "+((i==null?void 0:i.id)===m.id?"active":""),onClick:()=>H(m),style:{display:"flex",alignItems:"center",gap:"8px",padding:"10px 12px",background:w.has(m.id)?"#eff6ff":void 0},children:[e("input",{type:"checkbox",checked:w.has(m.id),onClick:k=>K(m.id,k),onChange:()=>{},style:{width:"15px",height:"15px",flexShrink:0,cursor:"pointer"}}),e("div",{style:{flex:1,minWidth:0},children:[e("div",{style:{display:"flex",alignItems:"center",justifyContent:"space-between",gap:"4px"},children:[e("span",{style:{fontWeight:600,fontSize:"13px"},children:["Conversation #",m.id]}),e("span",{style:{fontSize:"10px",fontWeight:600,color:"white",background:W[m.status]||"#9ca3af",padding:"1px 6px",borderRadius:"10px",whiteSpace:"nowrap"},children:Se(m.status)})]}),e("div",{style:{fontSize:"11px",color:"#666",marginTop:"2px"},children:at[m.channel]||m.channel})]}),e("button",{style:{color:"#d63638",padding:"2px",background:"none",border:"none",cursor:"pointer",flexShrink:0},onClick:k=>q(m.id,k),title:"Delete conversation","aria-label":`Delete conversation #${m.id}`,children:e("span",{className:"dashicons 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tag "${n.value}"`:JSON.stringify(n)).join(", then ")},je=()=>{const{notices:r,push:t,dismiss:n}=oe(),p=ce(),[m,u]=d(""),[k,h]=d([]),[g,x]=d(!0),[T,_]=d(!1),[N,C]=d(""),[I,L]=d("message.created"),[$,v]=d("content"),[i,l]=d("contains"),[R,B]=d(""),[P,O]=d("handoff"),[M,S]=d("Soft"),U=async()=>{x(!0);try{const b=await w.get("/admin/rules");b.items&&h(b.items)}catch(b){console.error("Failed to load rules",b)}x(!1)};F(()=>{U()},[]);const q=(b,J)=>{p.ask(`Delete the rule "${J}"?`,"Delete rule",async()=>{try{await w.delete(`/admin/rules/${b}`),U(),t("success","Rule deleted.")}catch{t("error","Could not delete the rule.")}})},G=async()=>{if(!N.trim()){u("Please enter a rule name.");return}u("");const b={name:N,trigger_event:I,conditions:{type:"and",conditions:[{type:"simple",field:$,operator:i,value:R}]},actions:{actions:[{type:P,value:M}]},priority:10,is_active:1};try{await w.post("/admin/rules",b),_(!1),C(""),B(""),U(),t("success","Rule saved and enabled.")}catch{t("error","Could not save 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Leave a field empty to hide that channel."}),e("div",{style:{display:"grid",gridTemplateColumns:"repeat(auto-fit, minmax(180px, 1fr))",gap:"10px",marginTop:"5px"},children:[e("input",{type:"text","aria-label":"WhatsApp number or link",placeholder:"WhatsApp number (e.g. +1 555 0100)",value:t.smbcommerce_whatsapp||"",onChange:s=>n({...t,smbcommerce_whatsapp:s.target.value})}),e("input",{type:"text","aria-label":"Messenger link",placeholder:"Messenger link (e.g. https://m.me/...)",value:t.smbcommerce_messenger_link||"",onChange:s=>n({...t,smbcommerce_messenger_link:s.target.value})}),e("input",{type:"text","aria-label":"Telegram username or link",placeholder:"Telegram (e.g. @yourshop)",value:t.smbcommerce_telegram_link||"",onChange:s=>n({...t,smbcommerce_telegram_link:s.target.value})}),e("input",{type:"text","aria-label":"Zalo link",placeholder:"Zalo link (e.g. https://zalo.me/...)",value:t.smbcommerce_zalo_link||"",onChange:s=>n({...t,smbcommerce_zalo_link:s.target.value})}),e("input",{type:"text","aria-label":"Phone number",placeholder:"Phone (e.g. +1 555 0100)",value:t.smbcommerce_hotline||"",onChange:s=>n({...t,smbcommerce_hotline:s.target.value})})]})]}),e("div",{className:"smb-commerce-form-group toggle-group",children:[e("label",{className:"toggle-switch",children:[e("input",{type:"checkbox",checked:t.smbcommerce_ai_notice_enabled==="1",onChange:s=>n({...t,smbcommerce_ai_notice_enabled:s.target.checked?"1":"0"})}),e("span",{className:"toggle-slider"})]}),e("div",{children:[e("strong",{children:"Tell visitors they are chatting with AI"}),e("p",{className:"description",style:{margin:0},children:"Shows a short line at the top of the chat. 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A team member can join when needed.",value:t.smbcommerce_ai_notice_text,onChange:s=>n({...t,smbcommerce_ai_notice_text:s.target.value})}),e("p",{className:"description",children:"Leave empty to use the default text, translated into the site language."})]}),e("div",{className:"smb-commerce-form-group toggle-group",children:[e("label",{className:"toggle-switch",children:[e("input",{type:"checkbox",checked:t.smbcommerce_hide_on_checkout==="1",onChange:s=>n({...t,smbcommerce_hide_on_checkout:s.target.checked?"1":"0"})}),e("span",{className:"toggle-slider"})]}),e("div",{children:[e("strong",{children:"Hide the chat on the checkout page"}),e("p",{className:"description",style:{margin:0},children:"Off by default. The chat button already moves up on cart and checkout pages so it does not cover the order button."})]})]}),e("div",{className:"smb-commerce-form-group toggle-group",children:[e("label",{className:"toggle-switch",children:[e("input",{type:"checkbox",checked:t.smbcommerce_voice_input_enabled==="1",onChange:s=>n({...t,smbcommerce_voice_input_enabled:s.target.checked?"1":"0"})}),e("span",{className:"toggle-slider"})]}),e("div",{children:[e("strong",{children:"Let visitors speak their message"}),e("p",{className:"description",style:{margin:0},children:"Adds a microphone button. The visitor's browser turns speech into text in the message box, and the visitor checks it before sending. The plugin never receives or stores audio, but depending on the browser the audio may be sent to the browser maker's speech service (for example Google for Chrome, Apple for Safari). Shown only on HTTPS pages in browsers that support it (not Firefox). Off by default."})]})]}),e("div",{className:"smb-commerce-form-group",children:[e("label",{children:"Suggested question chips"}),e("textarea",{style:{width:"100%",height:"80px",padding:"12px"},placeholder:`One per line. For example:
 Help me choose a plan
 Do you ship internationally?
+What is your return policy?`,value:t.smbcommerce_suggestion_chips,onChange:n=>s({...t,smbcommerce_suggestion_chips:n.target.value})}),e("p",{className:"description",children:"One suggestion per line. Visitors can tap one to send that question instantly."})]})]}),e("div",{className:"smb-commerce-card",children:[e("h3",{children:[e("span",{className:"dashicons dashicons-admin-network"})," AI configuration"]}),e("div",{className:"smb-commerce-form-group",children:[e("label",{children:"Assistant mode"}),e("select",{value:t.smbcommerce_runtime_mode,onChange:n=>s({...t,smbcommerce_runtime_mode:n.target.value}),children:[e("option",{value:"smart_hybrid",children:"Smart hybrid — answer locally where possible, use AI when needed (recommended)"}),e("option",{value:"local_only",children:"Local only — never send conversations to an AI provider"}),e("option",{value:"ai_enhanced",children:"AI enhanced — let the AI lead every reply"})]}),e("p",{className:"description",children:"Local only answers greetings, policy questions, cart and order lookups from your own store data and costs no tokens. It cannot answer anything else — those customers are asked to contact you directly. This setting covers AI providers only; Telegram notifications, webhooks and licensing still reach the internet."})]}),e("div",{className:"smb-commerce-form-group",children:[e("label",{children:"AI provider"}),e("select",{value:t.smbcommerce_ai_provider,onChange:n=>s({...t,smbcommerce_ai_provider:n.target.value}),children:[e("option",{value:"openai",children:"OpenAI (GPT-4o-mini)"}),e("option",{value:"anthropic",children:"Anthropic (Claude 3.5)"}),e("option",{value:"gemini",children:"Google Gemini"})]})]}),e("div",{className:"smb-commerce-form-group",children:[e("label",{children:"OpenAI API Key"}),e("input",{type:"password",placeholder:a.openai?"•••••••••••• (saved)":"Enter API key...",value:t.smbcommerce_openai_key,onChange:n=>s({...t,smbcommerce_openai_key:n.target.value})})]}),e("div",{className:"smb-commerce-form-group",children:[e("label",{children:"Anthropic API Key"}),e("input",{type:"password",placeholder:a.anthropic?"•••••••••••• (saved)":"Enter API key...",value:t.smbcommerce_anthropic_key,onChange:n=>s({...t,smbcommerce_anthropic_key:n.target.value})})]}),e("div",{className:"smb-commerce-form-group",children:[e("label",{children:"Gemini API Key"}),e("input",{type:"password",placeholder:a.gemini?"•••••••••••• (saved)":"Enter API key...",value:t.smbcommerce_gemini_key,onChange:n=>s({...t,smbcommerce_gemini_key:n.target.value})})]}),e("div",{className:"smb-commerce-form-group",children:[e("label",{children:"Gemini model"}),e("input",{type:"text",placeholder:"Leave empty for gemini-flash-latest",value:t.smbcommerce_gemini_model||"",onChange:n=>s({...t,smbcommerce_gemini_model:n.target.value})}),e("p",{className:"description",children:["Leave empty to always use Google's current Flash model. Enter a specific model (for example ",e("code",{children:"gemini-3.5-flash"}),") only if you need it."]})]}),e("div",{className:"smb-commerce-form-group",children:[e("label",{children:"Claude Model"}),e("input",{type:"text",placeholder:"Leave empty for claude-sonnet-5-5",value:t.smbcommerce_anthropic_model,onChange:n=>s({...t,smbcommerce_anthropic_model:n.target.value})})]}),e("div",{className:"smb-commerce-form-group",children:[e("label",{children:"OpenAI Model"}),e("input",{type:"text",placeholder:"Leave empty for gpt-4o-mini",value:t.smbcommerce_openai_model,onChange:n=>s({...t,smbcommerce_openai_model:n.target.value})})]}),W&&e("div",{className:"smb-commerce-form-group",children:[e("label",{children:"Models in use"}),["anthropic","openai","gemini"].filter(n=>{var c;return(c=W[n])==null?void 0:c.retired}).map(n=>e("div",{className:"notice notice-warning inline",children:e("p",{children:["The saved ",n==="anthropic"?"Claude":n==="openai"?"OpenAI":"Gemini"," model ",e("code",{children:W[n].configured})," is no longer available from the provider. The assistant is using ",e("code",{children:W[n].model})," instead. Enter a current model above to choose for yourself."]})},n)),((ue=W[t.smbcommerce_ai_provider])==null?void 0:ue.source)==="default"&&e("div",{className:"notice notice-info inline",children:e("p",{children:["No model is chosen for your main provider, so the assistant uses the default ",e("code",{children:W[t.smbcommerce_ai_provider].model}),". Choosing a model yourself keeps your cost predictable when defaults change."]})}),e("table",{className:"widefat striped",style:{marginTop:8},children:[e("thead",{children:e("tr",{children:[e("th",{children:"Provider"}),e("th",{children:"Model used"}),e("th",{children:"Estimated cost per conversation"})]})}),e("tbody",{children:["anthropic","openai","gemini"].map(n=>{const c=W[n];return c?e("tr",{children:[e("td",{children:[n==="anthropic"?"Claude":n==="openai"?"OpenAI":"Gemini",t.smbcommerce_ai_provider===n?" (main)":""]}),e("td",{children:[e("code",{children:c.model})," ",c.source==="default"?"(default)":c.source==="replacement"?"(replacement)":""]}),e("td",{children:c.estimate_per_conversation===null?"No price on file":`about $${Number(c.estimate_per_conversation).toFixed(4)}`})]},n):null})})]}),e("p",{className:"description",children:"Estimate for a typical conversation: 2 replies with about 7,000 input and 80 output tokens each, at the provider's list price. Your real cost is recorded per request on the AI Value & Performance tab."})]})]}),A&&A.managed&&e("div",{className:"smb-commerce-card",style:{borderLeft:`4px solid ${A.is_paid?"#1b7a51":"#9a5c06"}`},children:[e("h3",{children:[e("span",{className:"dashicons dashicons-awards"})," Licence"]}),e("table",{className:"widefat striped",style:{marginBottom:12},children:e("tbody",{children:[e("tr",{children:[e("td",{style:{width:200},children:"Current plan"}),e("td",{children:e("strong",{children:A.label})})]}),e("tr",{children:[e("td",{children:"Valid until"}),e("td",{children:A.is_lifetime?"Lifetime, never expires":A.expires_at||"—"})]})]})}),!A.is_paid&&e("p",{className:"description",style:{marginBottom:10},children:"These features need a paid plan: business analytics, AI budget caps, webhooks, lead scoring, provider failover, response cache, ungrounded-figure blocking and product variation tools. Chat, product sync, the sales playbook and lead capture keep working as normal."}),A.tier==="starter"&&e("p",{className:"description",style:{marginBottom:10},children:"The Pro plan adds provider failover, AI budget caps, coupon validation, lead scoring, advanced analytics, price verification and outgoing webhooks."}),A.upgrade_url&&A.tier!=="pro"&&e("a",{className:"button button-primary",href:A.upgrade_url,children:"View pricing"}),A.account_url&&e("a",{className:"button",style:{marginLeft:8},href:A.account_url,children:"Manage licence"})]}),g&&e("div",{className:"smb-commerce-card",children:[e("h3",{children:[e("span",{className:"dashicons dashicons-chart-bar"})," Business performance"]}),e("p",{className:"description",style:{marginTop:0},children:["Last ",H," days."," ",[7,30,90].map(n=>e("button",{type:"button",className:"button button-small",style:{marginRight:4,fontWeight:H===n?700:400},onClick:()=>U(n),children:[n," days"]},n))]}),h&&h.locked?e("p",{className:"description",children:"A paid plan is required to view analytics. Data is still being recorded — upgrade and your full history appears immediately."}):h&&h.summary?e("div",{children:[e("table",{className:"widefat striped",style:{marginBottom:14},children:e("tbody",{children:[e("tr",{children:[e("td",{style:{width:260},children:"Conversations"}),e("td",{children:e("strong",{children:h.summary.conversations})})]}),e("tr",{children:[e("td",{children:"Leads captured"}),e("td",{children:[e("strong",{children:h.summary.leads})," (",h.summary.lead_rate,"% of conversations) · ",h.summary.hot_leads," hot"]})]}),e("tr",{children:[e("td",{children:"Not handed off to staff"}),e("td",{children:[e("strong",{children:[h.summary.resolution_rate,"%"]})," · handed off ",h.summary.handoff_rate,"%"]})]}),e("tr",{children:[e("td",{children:"AI cost (estimated)"}),e("td",{children:e("strong",{children:J(h.summary.cost_usd)})})]}),e("tr",{children:[e("td",{children:"Cost per conversation"}),e("td",{children:J(h.summary.cost_per_conversation)})]}),e("tr",{children:[e("td",{children:"Cost per lead"}),e("td",{children:h.summary.leads>0?J(h.summary.cost_per_lead):"—"})]}),e("tr",{children:[e("td",{children:"AI calls · average latency"}),e("td",{children:[h.summary.ai_calls," calls · ",h.summary.avg_latency_ms,"ms · ",h.summary.error_rate,"% errors"]})]}),e("tr",{children:[e("td",{children:"Tokens used"}),e("td",{children:(h.summary.prompt_tokens+h.summary.completion_tokens).toLocaleString()})]})]})}),h.budget&&(h.budget.daily_limit>0||h.budget.monthly_limit>0)&&e("p",{className:"description",children:[h.budget.daily_limit>0&&e("span",{children:["Today: ",J(h.budget.daily_spent)," / ",J(h.budget.daily_limit)," (",h.budget.daily_percent,"%). "]}),h.budget.monthly_limit>0&&e("span",{children:["This month: ",J(h.budget.monthly_spent)," / ",J(h.budget.monthly_limit)," (",h.budget.monthly_percent,"%)."]})]}),h.cache&&h.cache.hits>0&&e("p",{className:"description",children:["Cache: ",h.cache.entries," entries stored, ",h.cache.saved_calls," model calls saved."]}),h.handoffs&&h.handoffs.length>0&&e("div",{style:{marginTop:14},children:[e("strong",{style:{fontSize:13},children:"Recently handed off to a human"}),e("p",{className:"description",style:{marginTop:2},children:"This is where the bot ran out of knowledge — worth reading to fill the gaps."}),e("table",{className:"widefat striped",children:e("tbody",{children:h.handoffs.map(n=>e("tr",{children:[e("td",{style:{width:150},children:n.updated_at}),e("td",{style:{width:70},children:n.score}),e("td",{children:n.intent||n.summary||"—"})]},n.id))})})]})]}):e("p",{className:"description",children:"No data yet. Figures appear after the first conversation."})]}),g&&e("div",{className:"smb-commerce-card",children:[e("h3",{children:[e("span",{className:"dashicons dashicons-shield"})," Cost & reliability"]}),!(v("budget")&&v("provider_failover")&&v("output_guard"))&&e("p",{className:"description",children:["AI budget caps, provider failover and price verification need the Pro plan.",!v("response_cache")&&" The response cache needs the Starter plan."]}),v("budget")&&e("div",{className:"smb-commerce-form-group",children:[e("label",{children:"AI budget cap (USD)"}),e("div",{style:{display:"flex",gap:10,flexWrap:"wrap"},children:[e("input",{type:"number",min:"0",step:"0.5",style:{maxWidth:150},placeholder:"Per day",value:t.smbcommerce_budget_daily_usd,onChange:n=>s({...t,smbcommerce_budget_daily_usd:n.target.value})}),e("input",{type:"number",min:"0",step:"1",style:{maxWidth:150},placeholder:"Per month",value:t.smbcommerce_budget_monthly_usd,onChange:n=>s({...t,smbcommerce_budget_monthly_usd:n.target.value})})]}),e("p",{className:"description",children:["Set to 0 for no limit. When the cap is reached the bot stops replying and hands the conversation to your team; the visitor never sees anything about billing. Cost is an",e("strong",{children:" estimate"})," based on published rates, not your actual invoice."]})]}),v("provider_failover")&&e("div",{className:"smb-commerce-form-group toggle-group",children:[e("label",{className:"toggle-switch",children:[e("input",{type:"checkbox",checked:t.smbcommerce_enable_provider_fallback==="1",onChange:n=>s({...t,smbcommerce_enable_provider_fallback:n.target.checked?"1":"0"})}),e("span",{className:"slider"})]}),e("div",{children:[e("strong",{children:"Automatic provider failover"}),e("p",{className:"description",style:{margin:0},children:"If the primary provider fails or is rate limited, try another provider that already has an API key instead of showing the visitor an error."})]})]}),v("output_guard")&&e("div",{className:"smb-commerce-form-group toggle-group",children:[e("label",{className:"toggle-switch",children:[e("input",{type:"checkbox",checked:t.smbcommerce_block_ungrounded_prices==="1",onChange:n=>s({...t,smbcommerce_block_ungrounded_prices:n.target.checked?"1":"0"})}),e("span",{className:"slider"})]}),e("div",{children:[e("strong",{children:"Block replies containing ungrounded figures"}),e("p",{className:"description",style:{margin:0},children:"Every price figure in a reply is checked against the real data given to the AI. When off, mismatches are still logged but not blocked — turn this on once the log shows few false positives."})]})]}),v("response_cache")&&e("div",{className:"smb-commerce-form-group toggle-group",children:[e("label",{className:"toggle-switch",children:[e("input",{type:"checkbox",checked:t.smbcommerce_enable_response_cache==="1",onChange:n=>s({...t,smbcommerce_enable_response_cache:n.target.checked?"1":"0"})}),e("span",{className:"slider"})]}),e("div",{children:[e("strong",{children:"Cache repeated questions"}),e("p",{className:"description",style:{margin:0},children:["Identical questions reuse the previous answer. Questions about price, stock, orders and coupons are never cached.",e("input",{type:"number",min:"1",style:{width:80,marginLeft:8},value:t.smbcommerce_cache_ttl_hours,onChange:n=>s({...t,smbcommerce_cache_ttl_hours:n.target.value})})," hours",e("button",{type:"button",className:"button button-small",style:{marginLeft:8},onClick:Me,children:"Clear cache"})]})]})]})]}),g&&e("div",{className:"smb-commerce-card",children:[e("h3",{children:[e("span",{className:"dashicons dashicons-rest-api"})," Outgoing webhooks"]}),v("webhooks")?e(z,{children:[e("p",{className:"description",style:{marginTop:0},children:["Send events to n8n, Make, Zapier or your CRM. Events:"," ",e("code",{children:"lead.created"})," ",e("code",{children:"lead.qualified"})," ",e("code",{children:"human.requested"})," ",e("code",{children:"budget.exceeded"})," ",e("code",{children:"ai.failed"})]}),e("div",{className:"smb-commerce-form-group",children:[e("label",{children:"Webhook URL"}),e("input",{type:"url",placeholder:"https://n8n.example.com/webhook/...",value:t.smbcommerce_webhook_url,onChange:n=>s({...t,smbcommerce_webhook_url:n.target.value})})]}),e("div",{className:"smb-commerce-form-group",children:[e("label",{children:"Signing secret"}),e("input",{type:"password",placeholder:t.smbcommerce_webhook_secret_exists?"•••••••••• (saved)":"Any secret string",value:t.smbcommerce_webhook_secret,onChange:n=>s({...t,smbcommerce_webhook_secret:n.target.value})}),e("p",{className:"description",children:["With a secret set, every request carries the header ",e("code",{children:"X-SMB-Commerce-Signature: sha256=..."}),", computed with HMAC-SHA256 over the body. The receiver verifies it to confirm the request came from this site."]})]}),e("button",{type:"button",className:"button",onClick:ee,children:"Send test"}),O&&e("p",{className:"description",style:{marginTop:8},children:O.pending?"Sending...":O.success?`Sent. The receiver returned HTTP ${O.status}${O.signed?", signed":", unsigned"}.`:`Error: ${O.message||"unknown error"}`})]}):e("p",{className:"description",style:{marginTop:0},children:"Outgoing webhooks are available in the Pro plan."})]}),e("div",{className:"smb-commerce-card",children:[e("h3",{children:[e("span",{className:"dashicons dashicons-megaphone"})," Sales playbook"]}),e("p",{className:"description",style:{marginTop:0},children:["This is what decides whether the bot actually sells. Available variables:",e("code",{children:"{brand}"})," ",e("code",{children:"{hotline}"})," ",e("code",{children:"{zalo}"})," ",e("code",{children:"{messenger}"}),"."]}),e("div",{className:"smb-commerce-form-group",children:[e("label",{children:"Main playbook"}),e("textarea",{rows:16,style:{fontFamily:"monospace",fontSize:"12px"},value:t.smbcommerce_sales_playbook,onChange:n=>s({...t,smbcommerce_sales_playbook:n.target.value})}),e("p",{className:"description",children:["Role, tone, sales flow, objection handling and how to ask for contact details.",e("button",{type:"button",className:"button button-small",style:{marginLeft:8},onClick:ze,children:"Restore default playbook"})]})]}),e("div",{className:"smb-commerce-form-group",children:[e("label",{children:"Business information"}),e("textarea",{rows:6,style:{fontFamily:"monospace",fontSize:"12px"},placeholder:"Business hours, payment, delivery, returns...",value:t.smbcommerce_business_info,onChange:n=>s({...t,smbcommerce_business_info:n.target.value})}),k!==null&&t.smbcommerce_business_info===k&&e("div",{className:"notice notice-warning inline",children:e("p",{children:"This is the sample text added by an earlier version, not your store's details. The assistant does not use it. Replace it with your real opening hours, payment, delivery and return terms, then click Save."})}),e("p",{className:"description",children:"The bot may answer policy questions only from this text. Leave it empty and the bot hands off to your team instead of guessing."})]}),e("div",{className:"smb-commerce-form-group",children:[e("label",{children:["Detailed policies (",e("code",{children:"get_policy"}),")"]}),e("p",{className:"description",style:{marginTop:0},children:"Any field left empty falls back to the Business information above for that policy type."}),[["smbcommerce_refund_policy","Refunds"],["smbcommerce_warranty_policy","Warranty"],["smbcommerce_delivery_policy","Delivery"],["smbcommerce_privacy_policy","Privacy"]].map(([n,c])=>e("div",{style:{marginBottom:10},children:[e("label",{style:{fontWeight:500},children:c}),e("textarea",{rows:3,value:t[n],onChange:L=>s({...t,[n]:L.target.value})})]},n))]}),e("div",{className:"smb-commerce-form-group toggle-group",children:[e("label",{className:"toggle-switch",children:[e("input",{type:"checkbox",checked:t.smbcommerce_enable_adaptive_playbook==="1",onChange:n=>s({...t,smbcommerce_enable_adaptive_playbook:n.target.checked?"1":"0"})}),e("span",{className:"slider"})]}),e("div",{children:[e("strong",{children:"Situational guidance"}),e("p",{className:"description",style:{margin:0},children:"Detects whether the visitor is asking about price, pushing back on cost, hesitating, comparing or ready to buy, then adds guidance for that specific turn. Also reminds the bot to ask for contact details after a few exchanges."})]})]})]}),e("div",{className:"smb-commerce-card",children:[e("h3",{children:[e("span",{className:"dashicons dashicons-products"})," Product data"]}),e("p",{className:"description",style:{marginTop:0},children:"The bot can only recommend products that have been synced into its cache. Without a sync it has nothing to sell."}),C&&e("table",{className:"widefat striped",style:{marginBottom:12},children:e("tbody",{children:[e("tr",{children:[e("td",{style:{width:220},children:"WooCommerce"}),e("td",{children:C.woocommerce_active?"Active":"NOT ACTIVE"})]}),e("tr",{children:[e("td",{children:"Products in cache"}),e("td",{children:e("strong",{children:C.total_cached})})]}),e("tr",{children:[e("td",{children:"Last sync"}),e("td",{children:C.last_sync||"Never"})]}),e("tr",{children:[e("td",{children:"Next scheduled run"}),e("td",{children:C.next_scheduled_sync||"Not scheduled"})]})]})}),e("button",{type:"button",className:"button",onClick:Ue,disabled:$,children:$?"Syncing...":"Sync products now"}),I&&e("p",{className:"description",style:{marginTop:8},children:I.success?`Synced ${I.synced} products. Total in cache: ${I.total_cached}.`:`Error: ${I.message||I.error||"unknown error"}`})]}),e("div",{className:"smb-commerce-card",children:[e("h3",{children:[e("span",{className:"dashicons dashicons-admin-tools"})," Advanced features"]}),e("div",{className:"smb-commerce-form-group toggle-group",children:[e("label",{className:"toggle-switch",children:[e("input",{type:"checkbox",checked:t.smbcommerce_enable_link_reading==="1",onChange:n=>s({...t,smbcommerce_enable_link_reading:n.target.checked?"1":"0"})}),e("span",{className:"slider"})]}),e("div",{children:[e("strong",{children:"Let the bot read links visitors send"}),e("p",{className:"description",style:{margin:0},children:["When enabled, every URL a visitor pastes into the chat is sent to the external service ",e("code",{children:"r.jina.ai"})," to fetch its content. Leave this off if visitors might paste private or internal links. 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(main)":""]}),e("td",{children:[e("code",{children:a.model})," ",a.source==="default"?"(default)":a.source==="replacement"?"(replacement)":""]}),e("td",{children:a.estimate_per_conversation===null?"No price on file":`about $${Number(a.estimate_per_conversation).toFixed(4)}`})]},s):null})})]}),e("p",{className:"description",children:"Estimate for a typical conversation: 2 replies with about 7,000 input and 80 output tokens each, at the provider's list price. Your real cost is recorded per request on the AI Value & Performance tab."})]})]}),S&&S.managed&&e("div",{className:"smb-commerce-card",style:{borderLeft:`4px solid ${S.is_paid?"#1b7a51":"#9a5c06"}`},children:[e("h3",{children:[e("span",{className:"dashicons dashicons-awards"})," Licence"]}),e("table",{className:"widefat striped",style:{marginBottom:12},children:e("tbody",{children:[e("tr",{children:[e("td",{style:{width:200},children:"Current plan"}),e("td",{children:e("strong",{children:S.label})})]}),e("tr",{children:[e("td",{children:"Valid until"}),e("td",{children:S.is_lifetime?"Lifetime, never expires":S.expires_at||"—"})]})]})}),!S.is_paid&&e("p",{className:"description",style:{marginBottom:10},children:"These features need a paid plan: business analytics, AI budget caps, webhooks, lead scoring, provider failover, response cache, ungrounded-figure blocking and product variation tools. Chat, product sync, the sales playbook and lead capture keep working as normal."}),S.tier==="starter"&&e("p",{className:"description",style:{marginBottom:10},children:"The Pro plan adds provider failover, AI budget caps, coupon validation, lead scoring, advanced analytics, price verification and outgoing webhooks."}),S.upgrade_url&&S.tier!=="pro"&&e("a",{className:"button button-primary",href:S.upgrade_url,children:"View pricing"}),S.account_url&&e("a",{className:"button",style:{marginLeft:8},href:S.account_url,children:"Manage licence"})]}),b&&e("div",{className:"smb-commerce-card",children:[e("h3",{children:[e("span",{className:"dashicons dashicons-chart-bar"})," Business performance"]}),e("p",{className:"description",style:{marginTop:0},children:["Last ",B," days."," ",[7,30,90].map(s=>e("button",{type:"button",className:"button button-small",style:{marginRight:4,fontWeight:B===s?700:400},onClick:()=>P(s),children:[s," days"]},s))]}),l&&l.locked?e("p",{className:"description",children:"A paid plan is required to view analytics. Data is still being recorded — upgrade and your full history appears immediately."}):l&&l.summary?e("div",{children:[e("table",{className:"widefat striped",style:{marginBottom:14},children:e("tbody",{children:[e("tr",{children:[e("td",{style:{width:260},children:"Conversations"}),e("td",{children:e("strong",{children:l.summary.conversations})})]}),e("tr",{children:[e("td",{children:"Leads captured"}),e("td",{children:[e("strong",{children:l.summary.leads})," (",l.summary.lead_rate,"% of conversations) · ",l.summary.hot_leads," hot"]})]}),e("tr",{children:[e("td",{children:"Not handed off to staff"}),e("td",{children:[e("strong",{children:[l.summary.resolution_rate,"%"]})," · handed off ",l.summary.handoff_rate,"%"]})]}),e("tr",{children:[e("td",{children:"AI cost (estimated)"}),e("td",{children:e("strong",{children:V(l.summary.cost_usd)})})]}),e("tr",{children:[e("td",{children:"Cost per conversation"}),e("td",{children:V(l.summary.cost_per_conversation)})]}),e("tr",{children:[e("td",{children:"Cost per lead"}),e("td",{children:l.summary.leads>0?V(l.summary.cost_per_lead):"—"})]}),e("tr",{children:[e("td",{children:"AI calls · average latency"}),e("td",{children:[l.summary.ai_calls," calls · ",l.summary.avg_latency_ms,"ms · ",l.summary.error_rate,"% errors"]})]}),e("tr",{children:[e("td",{children:"Tokens used"}),e("td",{children:(l.summary.prompt_tokens+l.summary.completion_tokens).toLocaleString()})]})]})}),l.budget&&(l.budget.daily_limit>0||l.budget.monthly_limit>0)&&e("p",{className:"description",children:[l.budget.daily_limit>0&&e("span",{children:["Today: ",V(l.budget.daily_spent)," / ",V(l.budget.daily_limit)," (",l.budget.daily_percent,"%). "]}),l.budget.monthly_limit>0&&e("span",{children:["This month: ",V(l.budget.monthly_spent)," / ",V(l.budget.monthly_limit)," (",l.budget.monthly_percent,"%)."]})]}),l.cache&&l.cache.hits>0&&e("p",{className:"description",children:["Cache: ",l.cache.entries," entries stored, ",l.cache.saved_calls," model calls saved."]}),l.handoffs&&l.handoffs.length>0&&e("div",{style:{marginTop:14},children:[e("strong",{style:{fontSize:13},children:"Recently handed off to a human"}),e("p",{className:"description",style:{marginTop:2},children:"This is where the bot ran out of knowledge — worth reading to fill the gaps."}),e("table",{className:"widefat striped",children:e("tbody",{children:l.handoffs.map(s=>e("tr",{children:[e("td",{style:{width:150},children:s.updated_at}),e("td",{style:{width:70},children:s.score}),e("td",{children:s.intent||s.summary||"—"})]},s.id))})})]})]}):e("p",{className:"description",children:"No data yet. Figures appear after the first conversation."})]}),b&&e("div",{className:"smb-commerce-card",children:[e("h3",{children:[e("span",{className:"dashicons dashicons-shield"})," Cost & reliability"]}),!(y("budget")&&y("provider_failover")&&y("output_guard"))&&e("p",{className:"description",children:["AI budget caps, provider failover and price verification need the Pro plan.",!y("response_cache")&&" The response cache needs the Starter plan."]}),y("budget")&&e("div",{className:"smb-commerce-form-group",children:[e("label",{children:"AI budget cap (USD)"}),e("div",{style:{display:"flex",gap:10,flexWrap:"wrap"},children:[e("input",{type:"number",min:"0",step:"0.5",style:{maxWidth:150},placeholder:"Per day",value:t.smbcommerce_budget_daily_usd,onChange:s=>n({...t,smbcommerce_budget_daily_usd:s.target.value})}),e("input",{type:"number",min:"0",step:"1",style:{maxWidth:150},placeholder:"Per month",value:t.smbcommerce_budget_monthly_usd,onChange:s=>n({...t,smbcommerce_budget_monthly_usd:s.target.value})})]}),e("p",{className:"description",children:["Set to 0 for no limit. When the cap is reached the bot stops replying and hands the conversation to your team; the visitor never sees anything about billing. Cost is an",e("strong",{children:" estimate"})," based on published rates, not your actual invoice."]})]}),y("provider_failover")&&e("div",{className:"smb-commerce-form-group toggle-group",children:[e("label",{className:"toggle-switch",children:[e("input",{type:"checkbox",checked:t.smbcommerce_enable_provider_fallback==="1",onChange:s=>n({...t,smbcommerce_enable_provider_fallback:s.target.checked?"1":"0"})}),e("span",{className:"slider"})]}),e("div",{children:[e("strong",{children:"Automatic provider failover"}),e("p",{className:"description",style:{margin:0},children:"If the primary provider fails or is rate limited, try another provider that already has an API key instead of showing the visitor an error."})]})]}),y("output_guard")&&e("div",{className:"smb-commerce-form-group toggle-group",children:[e("label",{className:"toggle-switch",children:[e("input",{type:"checkbox",checked:t.smbcommerce_block_ungrounded_prices==="1",onChange:s=>n({...t,smbcommerce_block_ungrounded_prices:s.target.checked?"1":"0"})}),e("span",{className:"slider"})]}),e("div",{children:[e("strong",{children:"Block replies containing ungrounded figures"}),e("p",{className:"description",style:{margin:0},children:"Every price figure in a reply is checked against the real data given to the AI. When off, mismatches are still logged but not blocked — turn this on once the log shows few false positives."})]})]}),y("response_cache")&&e("div",{className:"smb-commerce-form-group toggle-group",children:[e("label",{className:"toggle-switch",children:[e("input",{type:"checkbox",checked:t.smbcommerce_enable_response_cache==="1",onChange:s=>n({...t,smbcommerce_enable_response_cache:s.target.checked?"1":"0"})}),e("span",{className:"slider"})]}),e("div",{children:[e("strong",{children:"Cache repeated questions"}),e("p",{className:"description",style:{margin:0},children:["Identical questions reuse the previous answer. Questions about price, stock, orders and coupons are never cached.",e("input",{type:"number",min:"1",style:{width:80,marginLeft:8},value:t.smbcommerce_cache_ttl_hours,onChange:s=>n({...t,smbcommerce_cache_ttl_hours:s.target.value})})," hours",e("button",{type:"button",className:"button button-small",style:{marginLeft:8},onClick:X,children:"Clear cache"})]})]})]})]}),b&&e("div",{className:"smb-commerce-card",children:[e("h3",{children:[e("span",{className:"dashicons dashicons-rest-api"})," Outgoing webhooks"]}),y("webhooks")?e(D,{children:[e("p",{className:"description",style:{marginTop:0},children:["Send events to n8n, Make, Zapier or your CRM. Events:"," ",e("code",{children:"lead.created"})," ",e("code",{children:"lead.qualified"})," ",e("code",{children:"human.requested"})," ",e("code",{children:"budget.exceeded"})," ",e("code",{children:"ai.failed"})]}),e("div",{className:"smb-commerce-form-group",children:[e("label",{children:"Webhook URL"}),e("input",{type:"url",placeholder:"https://n8n.example.com/webhook/...",value:t.smbcommerce_webhook_url,onChange:s=>n({...t,smbcommerce_webhook_url:s.target.value})})]}),e("div",{className:"smb-commerce-form-group",children:[e("label",{children:"Signing secret"}),e("input",{type:"password",placeholder:t.smbcommerce_webhook_secret_exists?"•••••••••• (saved)":"Any secret string",value:t.smbcommerce_webhook_secret,onChange:s=>n({...t,smbcommerce_webhook_secret:s.target.value})}),e("p",{className:"description",children:["With a secret set, every request carries the header ",e("code",{children:"X-SMB-Commerce-Signature: sha256=..."}),", computed with HMAC-SHA256 over the body. The receiver verifies it to confirm the request came from this site."]})]}),e("button",{type:"button",className:"button",onClick:z,children:"Send test"}),O&&e("p",{className:"description",style:{marginTop:8},children:O.pending?"Sending...":O.success?`Sent. The receiver returned HTTP ${O.status}${O.signed?", signed":", unsigned"}.`:`Error: ${O.message||"unknown error"}`})]}):e("p",{className:"description",style:{marginTop:0},children:"Outgoing webhooks are available in the Pro plan."})]}),e("div",{className:"smb-commerce-card",children:[e("h3",{children:[e("span",{className:"dashicons dashicons-megaphone"})," Sales playbook"]}),e("p",{className:"description",style:{marginTop:0},children:["This is what decides whether the bot actually sells. Available variables:",e("code",{children:"{brand}"})," ",e("code",{children:"{hotline}"})," ",e("code",{children:"{zalo}"})," ",e("code",{children:"{messenger}"}),"."]}),e("div",{className:"smb-commerce-form-group",children:[e("label",{children:"Main playbook"}),e("textarea",{rows:16,style:{fontFamily:"monospace",fontSize:"12px"},value:t.smbcommerce_sales_playbook,onChange:s=>n({...t,smbcommerce_sales_playbook:s.target.value})}),e("p",{className:"description",children:["Role, tone, sales flow, objection handling and how to ask for contact details.",e("button",{type:"button",className:"button button-small",style:{marginLeft:8},onClick:Te,children:"Restore default playbook"})]})]}),e("div",{className:"smb-commerce-form-group",children:[e("label",{children:"Business information"}),e("textarea",{rows:6,style:{fontFamily:"monospace",fontSize:"12px"},placeholder:"Business hours, payment, delivery, returns...",value:t.smbcommerce_business_info,onChange:s=>n({...t,smbcommerce_business_info:s.target.value})}),o!==null&&t.smbcommerce_business_info===o&&e("div",{className:"notice notice-warning inline",children:e("p",{children:"This is the sample text added by an earlier version, not your store's details. The assistant does not use it. Replace it with your real opening hours, payment, delivery and return terms, then click Save."})}),e("p",{className:"description",children:"The bot may answer policy questions only from this text. Leave it empty and the bot hands off to your team instead of guessing."})]}),e("div",{className:"smb-commerce-form-group",children:[e("label",{children:["Detailed policies (",e("code",{children:"get_policy"}),")"]}),e("p",{className:"description",style:{marginTop:0},children:"Any field left empty falls back to the Business information above for that policy type."}),[["smbcommerce_refund_policy","Refunds"],["smbcommerce_warranty_policy","Warranty"],["smbcommerce_delivery_policy","Delivery"],["smbcommerce_privacy_policy","Privacy"]].map(([s,a])=>e("div",{style:{marginBottom:10},children:[e("label",{style:{fontWeight:500},children:a}),e("textarea",{rows:3,value:t[s],onChange:E=>n({...t,[s]:E.target.value})})]},s))]}),e("div",{className:"smb-commerce-form-group toggle-group",children:[e("label",{className:"toggle-switch",children:[e("input",{type:"checkbox",checked:t.smbcommerce_enable_adaptive_playbook==="1",onChange:s=>n({...t,smbcommerce_enable_adaptive_playbook:s.target.checked?"1":"0"})}),e("span",{className:"slider"})]}),e("div",{children:[e("strong",{children:"Situational guidance"}),e("p",{className:"description",style:{margin:0},children:"Detects whether the visitor is asking about price, pushing back on cost, hesitating, comparing or ready to buy, then adds guidance for that specific turn. Also reminds the bot to ask for contact details after a few exchanges."})]})]})]}),e("div",{className:"smb-commerce-card",children:[e("h3",{children:[e("span",{className:"dashicons dashicons-products"})," Product data"]}),e("p",{className:"description",style:{marginTop:0},children:"The bot can only recommend products that have been synced into its cache. Without a sync it has nothing to sell."}),v&&e("table",{className:"widefat striped",style:{marginBottom:12},children:e("tbody",{children:[e("tr",{children:[e("td",{style:{width:220},children:"WooCommerce"}),e("td",{children:v.woocommerce_active?"Active":"NOT ACTIVE"})]}),e("tr",{children:[e("td",{children:"Products in cache"}),e("td",{children:e("strong",{children:v.total_cached})})]}),e("tr",{children:[e("td",{children:"Last sync"}),e("td",{children:v.last_sync||"Never"})]}),e("tr",{children:[e("td",{children:"Next scheduled run"}),e("td",{children:v.next_scheduled_sync||"Not scheduled"})]})]})}),e("button",{type:"button",className:"button",onClick:Le,disabled:C,children:C?"Syncing...":"Sync products now"}),L&&e("p",{className:"description",style:{marginTop:8},children:L.success?`Synced ${L.synced} products. Total in cache: ${L.total_cached}.`:`Error: ${L.message||L.error||"unknown error"}`})]}),e("div",{className:"smb-commerce-card",children:[e("h3",{children:[e("span",{className:"dashicons dashicons-cart"})," Cart in the chat"]}),e("p",{className:"description",style:{marginTop:0},children:"Product cards in the chat have an Add to cart button and the chat shows the customer's cart. Everything goes through your store's own cart, so prices, stock and coupon rules are checked by WooCommerce as usual. The assistant never changes a cart by itself."}),y("cart_actions_advanced")?e("div",{className:"smb-commerce-form-group",children:[e("label",{htmlFor:"smb-coupon-allowlist",children:"Discount codes the assistant may offer"}),e("textarea",{id:"smb-coupon-allowlist",rows:4,placeholder:`WELCOME10, 10
+FREESHIP`,value:t.smbcommerce_coupon_allowlist,onChange:s=>n({...t,smbcommerce_coupon_allowlist:s.target.value})}),e("p",{className:"description",children:"One coupon code per line, up to 20. Add a comma and a number to cap the discount the assistant may offer: a percentage for percentage coupons, an amount for fixed coupons. The assistant offers a code only when a customer asks about discounts or hesitates over the price, and shows an Apply button. Codes that are not listed here are never offered. Leave it empty to turn this off."})]}):e("p",{className:"description",id:"smb-commerce-cart-plan-note",children:"Choosing product options on the card, changing quantities, removing items and applying discount codes in the chat are available in the Starter plan."})]}),se&&e("div",{className:"smb-commerce-card",children:[e("h3",{children:[e("span",{className:"dashicons dashicons-rest-api"})," AI agents (Abilities API / MCP)"]}),e("div",{className:"smb-commerce-form-group toggle-group",children:[e("label",{className:"toggle-switch",children:[e("input",{type:"checkbox",checked:t.smbcommerce_abilities_enabled==="1",onChange:s=>n({...t,smbcommerce_abilities_enabled:s.target.checked?"1":"0"})}),e("span",{className:"toggle-slider"})]}),e("div",{children:[e("strong",{children:"Let AI agents read your public catalog"}),e("p",{className:"description",style:{margin:0},children:"Adds three read-only abilities to WordPress: search products, product details and store policies. With the MCP Adapter plugin installed, AI assistants and agents can use them as tools. Only published, visible products and your policy texts are shared; never orders, carts or customer data. Limited to 60 requests per hour per visitor. Off by default."})]})]})]}),e("div",{className:"smb-commerce-card",children:[e("h3",{children:[e("span",{className:"dashicons dashicons-location"})," Order tracking"]}),e("p",{className:"description",style:{marginTop:0},children:"When a customer asks about an order, the chat shows an order card with its status and tracking number. Tracking numbers saved by WooCommerce Shipment Tracking or Advanced Shipment Tracking appear automatically. If your shipping plugin saves the tracking number in its own order field, enter that field's meta key below. Logged-in customers can ask about their orders without an order number."}),e("div",{className:"smb-commerce-form-group",children:[e("label",{htmlFor:"smb-tracking-code-meta",children:"Tracking number meta key"}),e("input",{id:"smb-tracking-code-meta",type:"text",placeholder:"e.g. _ghn_order_code",value:t.smbcommerce_tracking_code_meta,onChange:s=>n({...t,smbcommerce_tracking_code_meta:s.target.value})})]}),e("div",{className:"smb-commerce-form-group",children:[e("label",{htmlFor:"smb-tracking-carrier-meta",children:"Carrier meta key (optional)"}),e("input",{id:"smb-tracking-carrier-meta",type:"text",value:t.smbcommerce_tracking_carrier_meta,onChange:s=>n({...t,smbcommerce_tracking_carrier_meta:s.target.value})})]}),e("div",{className:"smb-commerce-form-group",children:[e("label",{htmlFor:"smb-tracking-carrier",children:"Carrier name (optional)"}),e("input",{id:"smb-tracking-carrier",type:"text",placeholder:"e.g. GHN",value:t.smbcommerce_tracking_carrier,onChange:s=>n({...t,smbcommerce_tracking_carrier:s.target.value})}),e("p",{className:"description",children:"Used when there is no carrier meta key, or it is empty on an order."})]}),e("div",{className:"smb-commerce-form-group",children:[e("label",{htmlFor:"smb-tracking-url",children:"Tracking link (optional)"}),e("input",{id:"smb-tracking-url",type:"url",placeholder:"https://carrier.example/track?code={code}",value:t.smbcommerce_tracking_url_template,onChange:s=>n({...t,smbcommerce_tracking_url_template:s.target.value})}),e("p",{className:"description",children:["A web address with ","{code}"," where the tracking number goes. The chat shows a Track button only when this is set. Meta keys may use letters, numbers, _ and -."]})]})]}),e("div",{className:"smb-commerce-card",children:[e("h3",{children:[e("span",{className:"dashicons dashicons-admin-tools"})," Advanced features"]}),e("div",{className:"smb-commerce-form-group toggle-group",children:[e("label",{className:"toggle-switch",children:[e("input",{type:"checkbox",checked:t.smbcommerce_enable_link_reading==="1",onChange:s=>n({...t,smbcommerce_enable_link_reading:s.target.checked?"1":"0"})}),e("span",{className:"slider"})]}),e("div",{children:[e("strong",{children:"Let the bot read links visitors send"}),e("p",{className:"description",style:{margin:0},children:["When enabled, every URL a visitor pastes into the chat is sent to the external service ",e("code",{children:"r.jina.ai"})," to fetch its content. Leave this off if visitors might paste private or internal links. 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Ye(){const{notices:r,push:t,dismiss:n}=oe(),[p,m]=d(30),[u,k]=d(null),[h,g]=d(!0),[x,T]=d(!1),[_,N]=d(null),[C,I]=d(!1),L=async i=>{g(!0),T(!1);try{const l=await w.get(`/admin/value-metrics?days=${i}`);k(l),N(R=>R??l.settings)}catch{T(!0)}finally{g(!1)}};F(()=>{L(p)},[p]);const $=async i=>{if(i.preventDefault(),!!_){I(!0);try{const l=await w.post("/admin/value-settings",_);N(l),t("success",c("saved")),L(p)}catch{t("error",c("saveError"))}finally{I(!1)}}},v=(i,l)=>N(R=>R&&{...R,reference:{...R.reference,[i]:l}});return 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ninhle-ai-sales-assistant/tags/2.6.0/assets/dist/admin.css

r3752682	r3765552
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ninhle-ai-sales-assistant/tags/2.6.0/assets/dist/manifest.json

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+    "file": "assets/hooks.module-C33f2O-M.js",
+    "name": "hooks.module"
+  },
+  "_widget-shared-BrY9zvIQ.js": {
+    "file": "assets/widget-shared-BrY9zvIQ.js",
+    "name": "widget-shared"
+  },
+  "src/JS/admin/index.tsx": {
+    "file": "admin.bundle.js",
+    "name": "admin",
+    "src": "src/JS/admin/index.tsx",
+    "isEntry": true,
+    "imports": [
+      "_hooks.module-C33f2O-M.js"
+    ],
+    "css": [
+      "admin.css"
+    ]
+  },
+  "src/JS/widget/components/ChatWindow.tsx": {
+    "file": "assets/ChatWindow-BtSh_sym.js",
+    "name": "ChatWindow",
+    "src": "src/JS/widget/components/ChatWindow.tsx",
+    "isDynamicEntry": true,
+    "imports": [
+      "_widget-shared-BrY9zvIQ.js",
+      "_hooks.module-C33f2O-M.js"
+    ],
+    "dynamicImports": [
+      "src/JS/widget/voice.ts"
+    ]
+  },
+  "src/JS/widget/index.tsx": {
+    "file": "widget.bundle.js",
+    "name": "widget",
+    "src": "src/JS/widget/index.tsx",
+    "isEntry": true,
+    "imports": [
+      "_widget-shared-BrY9zvIQ.js",
+      "_hooks.module-C33f2O-M.js"
+    ],
+    "dynamicImports": [
+      "src/JS/widget/components/ChatWindow.tsx"
+    ],
+    "css": [
+      "widget.css"
+    ]
+  },
+  "src/JS/widget/voice.ts": {
+    "file": "assets/voice-DtEIuG21.js",
+    "name": "voice",
+    "src": "src/JS/widget/voice.ts",
+    "isDynamicEntry": true
+  }
+    "_ChatWindow-D3sL_SAs.js":  {
+                                    "file":  "assets/ChatWindow-D3sL_SAs.js",
+                                    "name":  "ChatWindow",
+                                    "isDynamicEntry":  true,
+                                    "imports":  [
+                                                    "_widget-shared-CHYtJpo8.js",
+                                                    "_hooks.module-C33f2O-M.js"
+                                                ],
+                                    "dynamicImports":  [
+                                                           "src/JS/widget/voice.ts",
+                                                           "src/JS/widget/components/ProductCards.tsx",
+                                                           "src/JS/widget/components/CartPanel.tsx"
+                                                       ]
+                                },
+    "_hooks.module-C33f2O-M.js":  {
+                                      "file":  "assets/hooks.module-C33f2O-M.js",
+                                      "name":  "hooks.module"
+                                  },
+    "_i18n-D_zElFbw.js":  {
+                              "file":  "assets/i18n-D_zElFbw.js",
+                              "name":  "i18n",
+                              "imports":  [
+                                              "_hooks.module-C33f2O-M.js"
+                                          ]
+                          },
+    "_pro-CgluFZP2.js":  {
+                             "file":  "assets/pro-CgluFZP2.js",
+                             "name":  "pro",
+                             "imports":  [
+                                             "_hooks.module-C33f2O-M.js"
+                                         ]
+                         },
+    "_widget-shared-CHYtJpo8.js":  {
+                                       "file":  "assets/widget-shared-CHYtJpo8.js",
+                                       "name":  "widget-shared"
+                                   },
+    "src/JS/admin/index.tsx":  {
+                                   "file":  "admin.bundle.js",
+                                   "name":  "admin",
+                                   "src":  "src/JS/admin/index.tsx",
+                                   "isEntry":  true,
+                                   "imports":  [
+                                                   "_hooks.module-C33f2O-M.js",
+                                                   "_i18n-D_zElFbw.js"
+                                               ],
+                                   "css":  [
+                                               "admin.css"
+                                           ]
+                               },
+    "src/JS/admin/insights/index.tsx":  {
+                                            "file":  "admin-insights.bundle.js",
+                                            "name":  "admin-insights",
+                                            "src":  "src/JS/admin/insights/index.tsx",
+                                            "isEntry":  true,
+                                            "imports":  [
+                                                            "_hooks.module-C33f2O-M.js",
+                                                            "_i18n-D_zElFbw.js"
+                                                        ]
+                                        },
+    "src/JS/widget/cart.ts":  {
+                                  "file":  "assets/cart-BtM4a74e.js",
+                                  "name":  "cart",
+                                  "src":  "src/JS/widget/cart.ts",
+                                  "isDynamicEntry":  true
+                              },
+    "src/JS/widget/components/CartPanel.tsx":  {
+                                                   "file":  "assets/CartPanel-D6-1EaTY.js",
+                                                   "name":  "CartPanel",
+                                                   "src":  "src/JS/widget/components/CartPanel.tsx",
+                                                   "isDynamicEntry":  true,
+                                                   "imports":  [
+                                                                   "_hooks.module-C33f2O-M.js",
+                                                                   "_widget-shared-CHYtJpo8.js",
+                                                                   "src/JS/widget/cart.ts",
+                                                                   "_pro-CgluFZP2.js"
+                                                               ]
+                                               },
+    "src/JS/widget/components/ProductCards.tsx":  {
+                                                      "file":  "assets/ProductCards-81V8biLP.js",
+                                                      "name":  "ProductCards",
+                                                      "src":  "src/JS/widget/components/ProductCards.tsx",
+                                                      "isDynamicEntry":  true,
+                                                      "imports":  [
+                                                                      "_widget-shared-CHYtJpo8.js",
+                                                                      "_hooks.module-C33f2O-M.js",
+                                                                      "_ChatWindow-D3sL_SAs.js",
+                                                                      "_pro-CgluFZP2.js"
+                                                                  ],
+                                                      "dynamicImports":  [
+                                                                             "src/JS/widget/cart.ts"
+                                                                         ]
+                                                  },
+    "src/JS/widget/index.tsx":  {
+                                    "file":  "widget.bundle.js",
+                                    "name":  "widget",
+                                    "src":  "src/JS/widget/index.tsx",
+                                    "isEntry":  true,
+                                    "imports":  [
+                                                    "_widget-shared-CHYtJpo8.js",
+                                                    "_hooks.module-C33f2O-M.js"
+                                                ],
+                                    "dynamicImports":  [
+                                                           "_ChatWindow-D3sL_SAs.js"
+                                                       ],
+                                    "css":  [
+                                                "widget.css"
+                                            ]
+                                },
+    "src/JS/widget/voice.ts":  {
+                                   "file":  "assets/voice-DkonJhm8.js",
+                                   "name":  "voice",
+                                   "src":  "src/JS/widget/voice.ts",
+                                   "isDynamicEntry":  true
+                               }
+}

ninhle-ai-sales-assistant/tags/2.6.0/assets/dist/widget.bundle.js

r3761175	r3765552
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K=async()=>{if(c!==null)return!0;if(s.current)return!1;s.current=!0;try{const t=await R.bootstrap();return d(n=>({...n\|\|{},...t.widget_config\|\|{}})),p(t.conversation_id),S(t.messages\|\|[]),L(t.status\|\|"bot_active"),z(t.agent_name\|\|null),!0}catch(t){return console.error("Failed to initialize Ninhle AI Sales Assistant widget",t),!1}finally{s.current=!1}};g(()=>{R.hasSession()&&(K(),P())},[]);const[V,H]=h(!1);g(()=>{if(!T\|\|e){H(!1);return}if(typeof IntersectionObserver>"u")return;const t="#place_order, .wc-block-components-checkout-place-order-button, .checkout-button, .wc-block-cart__submit-button";let n=null;const i=new Map,f=()=>{var I;n==null\|\|n.disconnect(),i.clear();const a=(I=$.current)==null?void 0:I.getBoundingClientRect();if(!a)return;const E=N=>`${-Math.max(0,Math.round(N))}px`,v=document.documentElement.clientWidth;n=new IntersectionObserver(N=>{N.forEach(Y=>i.set(Y.target,Y.isIntersecting)),H(Array.from(i.values()).some(Boolean))},{rootMargin:`${E(a.top-8)} 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ninhle-ai-sales-assistant/tags/2.6.0/assets/dist/widget.css

r3761175	r3765552
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	1	.smb-commerce-widget-container{--smb-bg: #ffffff;--smb-bg-soft: #f1f3f6;--smb-text: #1f2328;--smb-text-soft: #555b66;--smb-radius: 20px;--smb-shadow: 0 16px 40px rgba(15, 23, 42, .2), 0 2px 8px rgba(15, 23, 42, .08);--smb-focus: #2563eb;position:fixed;right:20px;bottom:20px;z-index:999999;min-width:0;font-family:Inter,-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,sans-serif;font-size:14px;line-height:1.45;color:var(--smb-text);text-align:left}.smb-commerce-widget-container ,.smb-commerce-widget-container :before,.smb-commerce-widget-container :after{box-sizing:border-box!important}.smb-commerce-widget-container button,.smb-commerce-widget-container input,.smb-commerce-widget-container textarea{margin:0;font:inherit;letter-spacing:normal;text-transform:none}.smb-commerce-widget-container button,.smb-commerce-widget-container a{border:0;background:none;box-shadow:none;color:inherit;cursor:pointer;padding:0;min-height:0;text-decoration:none;line-height:1.2}.smb-commerce-widget-container button:disabled{cursor:default;opacity:.45}.smb-commerce-widget-container :focus-visible:not(textarea){outline:2px solid var(--smb-focus)!important;outline-offset:2px}.smb-commerce-widget-container h2,.smb-commerce-widget-container h3,.smb-commerce-widget-container p{margin:0;padding:0;font-family:inherit;letter-spacing:normal}.smb-commerce-widget-container .smb-launcher{width:60px;height:60px;border-radius:50%;display:flex;align-items:center;justify-content:center;background:var(--smb-primary);color:var(--smb-on-primary);box-shadow:0 6px 20px #0f172a3d;transition:transform .18s ease}.smb-commerce-widget-container .smb-launcher:hover{transform:scale(1.06)}.smb-commerce-widget-container .smb-launcher{position:relative}.smb-commerce-widget-container .smb-unread{position:absolute;top:-4px;right:-4px;min-width:22px;height:22px;padding:0 6px;box-sizing:border-box;border-radius:11px;background:#d63638;color:#fff;border:2px solid #fff;font-size:12px;font-weight:600;line-height:18px;text-align:center}.smb-launcher img{display:block;width:100%;height:100%;object-fit:cover;border-radius:50%}.smb-chat{width:380px;height:min(620px,calc(100vh - 40px));display:flex;flex-direction:column;overflow:hidden;background:var(--smb-bg);border-radius:var(--smb-radius);box-shadow:var(--smb-shadow);animation:smb-in .18s ease-out}.smb-chat.is-expanded{width:min(720px,calc(100vw - 40px));height:min(840px,calc(100vh - 40px))}@keyframes smb-in{0%{opacity:0;transform:translateY(12px)}to{opacity:1;transform:none}}.smb-chat-header{flex-shrink:0;display:flex;align-items:center;gap:8px;padding:12px 10px 12px 16px;background:var(--smb-primary);color:var(--smb-on-primary)}.smb-chat-identity{display:flex;align-items:center;gap:10px;flex:1;min-width:0}.smb-chat-logo{flex-shrink:0;width:36px;height:36px;border-radius:50%;object-fit:cover;background:#ffffff38}.smb-chat-titles{min-width:0}.smb-commerce-widget-container .smb-chat-title{font-size:15px;font-weight:600;line-height:1.25;color:inherit;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.smb-commerce-widget-container .smb-chat-status{display:flex;align-items:center;gap:6px;font-size:12px;color:inherit;opacity:.92}.smb-status-dot{flex-shrink:0;width:8px;height:8px;border-radius:50%;background:#22c55e}.smb-status-dot.is-human_active{background:#f59e0b}.smb-status-dot.is-agent_active{background:#60a5fa}.smb-status-dot.is-closed{background:#9ca3af}.smb-chat-actions{display:flex;align-items:center;gap:2px;flex-shrink:0}.smb-commerce-widget-container .smb-icon-btn{width:36px;height:36px;border-radius:50%;display:inline-flex;align-items:center;justify-content:center;flex-shrink:0;transition:background-color .18s ease}.smb-chat-header .smb-icon-btn:hover{background:#ffffff2e}.smb-icon-btn svg{display:block;pointer-events:none}.smb-menu-wrap{position:relative}.smb-menu{position:absolute;top:calc(100% + 6px);right:0;z-index:2;min-width:210px;padding:6px;background:var(--smb-bg);color:var(--smb-text);border-radius:14px;box-shadow:var(--smb-shadow)}.smb-commerce-widget-container .smb-menu button{display:block;width:100%;padding:10px 12px;border-radius:10px;text-align:left;font-size:14px}.smb-commerce-widget-container .smb-menu button:hover{background:var(--smb-bg-soft)}.smb-chat-body{flex:1;min-height:0;overflow-y:auto;overscroll-behavior:contain;display:flex;flex-direction:column;gap:10px;padding:16px 14px;background:var(--smb-bg)}.smb-commerce-widget-container .smb-ai-notice{align-self:center;max-width:92%;padding:6px 12px;border-radius:12px;background:var(--smb-bg-soft);color:var(--smb-text-soft);font-size:12px;text-align:center}.smb-msg{display:flex;max-width:86%;animation:smb-in .18s ease-out}.smb-msg.is-user{align-self:flex-end}.smb-msg.is-bot,.smb-msg.is-agent{align-self:flex-start}.smb-bubble{padding:10px 14px;border-radius:18px;white-space:pre-wrap;overflow-wrap:anywhere;word-break:break-word}.is-user .smb-bubble{background:var(--smb-primary);color:var(--smb-on-primary);border-bottom-right-radius:6px}.is-bot .smb-bubble{background:var(--smb-bg-soft);color:var(--smb-text);border-bottom-left-radius:6px}.is-agent .smb-bubble{background:#e8efff;color:var(--smb-text);border-bottom-left-radius:6px}.smb-msg.smb-msg-cards{max-width:100%;width:100%;margin-top:-2px;flex-direction:column}.smb-cards{position:relative;width:100%}.smb-cards-track{display:flex;gap:8px;margin:0;padding:2px 2px 6px;list-style:none;overflow-x:auto;scroll-snap-type:x mandatory;scrollbar-width:none;-webkit-overflow-scrolling:touch}.smb-cards-track::-webkit-scrollbar{display:none}.smb-pcard{flex:0 0 82%;max-width:260px;scroll-snap-align:start;display:flex;gap:10px;align-items:flex-start;padding:10px;border:1px solid rgba(15,23,42,.1);border-radius:14px;background:var(--smb-bg);color:var(--smb-text)}.smb-cards.is-single .smb-pcard{flex-basis:100%;max-width:100%}.smb-pcard-img{flex:0 0 64px;width:64px;height:64px;border-radius:10px;object-fit:cover;background:var(--smb-bg-soft)}.smb-pcard-body{min-width:0;display:flex;flex-direction:column;gap:2px;font-size:13px;line-height:1.35}.smb-commerce-widget-container .smb-pcard-name{color:var(--smb-text);font-weight:600;text-decoration:none;display:-webkit-box;-webkit-line-clamp:2;-webkit-box-orient:vertical;overflow:hidden}.smb-commerce-widget-container .smb-pcard-name:hover{text-decoration:underline}.smb-pcard-price{margin:0;font-weight:600}.smb-pcard-price del{margin-right:6px;color:var(--smb-text-soft);font-weight:400}.smb-pcard-stock{margin:0;font-size:12px;color:#15803d}.smb-pcard-stock.is-outofstock{color:#b42318}.smb-pcard-stock.is-onbackorder{color:#b45309}.smb-pcard-at{margin:0;font-size:11px;color:var(--smb-text-soft)}.smb-pcard-actions{display:flex;gap:6px;margin-top:6px;flex-wrap:wrap}.smb-commerce-widget-container .smb-pcard-btn{display:inline-flex;align-items:center;min-height:32px;padding:0 12px;border-radius:999px;border:1px solid var(--smb-primary);color:var(--smb-primary);background:transparent;font-size:13px;font-weight:600;text-decoration:none;cursor:pointer}.smb-commerce-widget-container .smb-pcard-btn:hover{background:var(--smb-primary);color:var(--smb-on-primary)}.smb-commerce-widget-container .smb-cards-nav{position:absolute;top:50%;transform:translateY(-50%);z-index:1;width:30px;height:30px;border-radius:50%;border:0;cursor:pointer;background:var(--smb-bg);color:var(--smb-text);border:1px solid rgba(15,23,42,.12);box-shadow:0 2px 8px #0f172a2e;font-size:20px;font-weight:600;line-height:1}.smb-commerce-widget-container .smb-cards-nav.is-prev{left:-4px}.smb-commerce-widget-container .smb-cards-nav.is-next{right:-4px}.smb-pcard-btn:focus-visible,.smb-cards-nav:focus-visible,.smb-pcard-name:focus-visible{outline:2px solid var(--smb-focus);outline-offset:2px}@media (hover: none){.smb-commerce-widget-container .smb-cards-nav{display:none}}.smb-commerce-widget-container .smb-pcard-btn.is-primary{background:var(--smb-primary);color:var(--smb-on-primary)}.smb-commerce-widget-container .smb-pcard-btn.is-primary:hover{filter:brightness(1.08)}.smb-commerce-widget-container .smb-pcard-btn[disabled]{opacity:.7;cursor:progress}.smb-commerce-widget-container .smb-pcard-link{color:var(--smb-primary);text-decoration:underline;font-size:13px}.smb-pcard-added{display:flex;flex-wrap:wrap;align-items:center;gap:6px 10px}.smb-pcard-added-text{color:#15803d;font-weight:600;font-size:13px}.smb-pcard-error{flex-basis:100%;color:#b42318;font-size:12px}.smb-commerce-widget-container .smb-cart-btn{position:relative}.smb-cart-badge{position:absolute;top:2px;right:2px;min-width:16px;height:16px;padding:0 4px;border-radius:999px;background:#fff;color:var(--smb-primary);font-size:10px;font-weight:700;line-height:16px;text-align:center}.smb-cart-panel{margin:0 0 8px;padding:12px 14px;border-radius:16px;background:var(--smb-bg);border:1px solid rgba(15,23,42,.12);box-shadow:0 6px 18px #0f172a1f}.smb-cart-head{display:flex;align-items:center;justify-content:space-between;gap:8px;margin-bottom:6px}.smb-cart-head h3{margin:0;font-size:15px;font-weight:700;color:var(--smb-text)}.smb-cart-head h3:focus{outline:none}.smb-cart-note{margin:4px 0;font-size:13px;color:var(--smb-text-soft)}.smb-cart-items{list-style:none;margin:0;padding:0}.smb-cart-item{display:flex;gap:8px;align-items:baseline;padding:6px 0;border-bottom:1px solid rgba(15,23,42,.08);font-size:13px}.smb-cart-name{flex:1;min-width:0;overflow-wrap:anywhere}.smb-cart-qty{color:var(--smb-text-soft);white-space:nowrap}.smb-cart-line{font-weight:600;white-space:nowrap}.smb-cart-subtotal{display:flex;justify-content:space-between;margin:8px 0;font-size:14px}.smb-cart-options{display:block;font-size:12px;color:var(--smb-text-soft)}.smb-ocards{list-style:none;margin:0;padding:0;display:flex;flex-direction:column;gap:8px;width:100%}.smb-ocard{padding:10px 12px;border:1px solid rgba(15,23,42,.1);border-radius:14px;background:var(--smb-bg);color:var(--smb-text);font-size:13px;line-height:1.4}.smb-ocard-head{display:flex;flex-wrap:wrap;align-items:center;justify-content:space-between;gap:4px 8px}.smb-ocard-status{padding:2px 8px;border-radius:999px;font-size:12px;font-weight:600;background:var(--smb-bg-soft);color:var(--smb-text)}.smb-ocard-status.is-processing,.smb-ocard-status.is-on-hold{background:#fef3c7;color:#92400e}.smb-ocard-status.is-completed{background:#dcfce7;color:#166534}.smb-ocard-status.is-cancelled,.smb-ocard-status.is-failed,.smb-ocard-status.is-refunded{background:#fee2e2;color:#991b1b}.smb-ocard-meta{margin:4px 0 0;color:var(--smb-text-soft);font-size:12px}.smb-commerce-widget-container .smb-ocard-items{list-style:none;margin:6px 0 0;padding:0}.smb-ocard-items li{overflow-wrap:anywhere}.smb-ocard-more{color:var(--smb-text-soft)}.smb-ocard-track{display:flex;flex-wrap:wrap;align-items:center;justify-content:space-between;gap:6px;margin:8px 0 0}.smb-ocard-track code{font-size:12px;overflow-wrap:anywhere}.smb-ocard .smb-pcard-link{display:inline-block;margin-top:6px}.smb-cart-discount{display:flex;justify-content:space-between;margin:-4px 0 8px;font-size:13px;color:#15803d}.smb-cart-actions{display:flex;gap:8px;flex-wrap:wrap}.smb-commerce-widget-container .message-link{color:#1d4ed8;text-decoration:underline;overflow-wrap:anywhere}.smb-commerce-widget-container .is-user .message-link{color:inherit}.smb-commerce-widget-container .message-image{display:block;max-width:100%;max-height:280px;width:auto;height:auto;margin:4px 0;border-radius:12px;object-fit:contain}.smb-commerce-widget-container .smb-md{white-space:normal}.smb-commerce-widget-container .smb-md>+{margin-top:8px}.smb-commerce-widget-container .smb-md p,.smb-commerce-widget-container .smb-md ul,.smb-commerce-widget-container .smb-md ol,.smb-commerce-widget-container .smb-md li,.smb-commerce-widget-container .smb-md blockquote,.smb-commerce-widget-container .smb-md pre,.smb-commerce-widget-container .smb-md table{margin:0;padding:0;border:0;font-size:inherit;line-height:inherit;color:inherit;background:none}.smb-commerce-widget-container .smb-md ul,.smb-commerce-widget-container .smb-md ol{padding-left:20px;list-style-position:outside}.smb-commerce-widget-container .smb-md ul{list-style-type:disc}.smb-commerce-widget-container .smb-md ul ul{list-style-type:circle}.smb-commerce-widget-container .smb-md ol{list-style-type:decimal}.smb-commerce-widget-container .smb-md li{display:list-item}.smb-commerce-widget-container .smb-md li+li,.smb-commerce-widget-container .smb-md li>ul,.smb-commerce-widget-container .smb-md li>ol{margin-top:4px}.smb-commerce-widget-container .smb-md strong{font-weight:700}.smb-commerce-widget-container .smb-md em{font-style:italic}.smb-commerce-widget-container .smb-md .smb-md-h{font-size:15px}.smb-commerce-widget-container .smb-md code{font-family:ui-monospace,SFMono-Regular,Menlo,Consolas,monospace;font-size:.9em;background:#0f172a12;padding:1px 4px;border-radius:4px}.smb-commerce-widget-container .smb-md pre{padding:8px 10px;border-radius:8px;background:#0f172a12;overflow-x:auto;white-space:pre}.smb-commerce-widget-container .smb-md pre code{background:none;padding:0}.smb-commerce-widget-container .smb-md blockquote{padding-left:10px;border-left:3px solid rgba(15,23,42,.18);color:var(--smb-text-soft)}.smb-commerce-widget-container .smb-md hr{height:0;margin:10px 0;border:0;border-top:1px solid rgba(15,23,42,.12)}.smb-commerce-widget-container .smb-md-table{overflow-x:auto}.smb-commerce-widget-container .smb-md table{border-collapse:collapse;width:100%;font-size:13px}.smb-commerce-widget-container .smb-md th,.smb-commerce-widget-container .smb-md td{padding:4px 8px;border:1px solid rgba(15,23,42,.12);text-align:left;vertical-align:top}.smb-commerce-widget-container .smb-md th{font-weight:700;background:#0f172a0a}.smb-typing{display:flex;align-items:center;gap:10px;color:var(--smb-text-soft);font-size:13px}.smb-dots{display:inline-flex;gap:4px}.smb-dots span{width:6px;height:6px;border-radius:50%;background:currentColor;animation:smb-dot 1.2s infinite ease-in-out both}.smb-dots span:nth-child(2){animation-delay:.15s}.smb-dots span:nth-child(3){animation-delay:.3s}@keyframes smb-dot{0%,80%,to{opacity:.25}40%{opacity:1}}.smb-card{padding:12px 14px;border-radius:16px;background:var(--smb-bg-soft)}.smb-commerce-widget-container .smb-card p{margin-bottom:10px;font-weight:600}.smb-commerce-widget-container .smb-card-note{margin:0;font-weight:400;text-align:center;color:var(--smb-text-soft)}.smb-card-actions{display:flex;flex-wrap:wrap;align-items:center;gap:8px}.smb-commerce-widget-container .smb-primary-btn,.smb-commerce-widget-container .smb-soft-btn{min-height:36px;padding:8px 16px;border-radius:999px;font-weight:600}.smb-commerce-widget-container .smb-primary-btn{background:var(--smb-primary);color:var(--smb-on-primary)}.smb-commerce-widget-container .smb-soft-btn{background:var(--smb-bg);color:var(--smb-text)}.smb-commerce-widget-container .smb-text-btn{padding:8px;color:var(--smb-text-soft);text-decoration:underline}.smb-chips{display:flex;flex-wrap:wrap;justify-content:flex-end;gap:8px}.smb-commerce-widget-container .smb-chip{padding:8px 12px;border-radius:999px;background:var(--smb-bg-soft);color:var(--smb-text);font-size:13px;text-align:left;transition:background-color .18s ease}.smb-commerce-widget-container .smb-chip:hover{background:#e4e7ec}.smb-lead-form{display:flex;flex-direction:column;gap:8px;padding:12px 14px;border-radius:16px;background:var(--smb-bg-soft)}.smb-commerce-widget-container .smb-lead-form h3{font-size:14px;font-weight:600}.smb-lead-form label{display:flex;flex-direction:column;gap:4px;font-size:12px;color:var(--smb-text-soft)}.smb-commerce-widget-container .smb-lead-form input{width:100%;padding:10px 12px;border:0;border-radius:10px;background:var(--smb-bg);color:var(--smb-text);font-size:14px;box-shadow:none}.smb-commerce-widget-container .smb-error{margin-bottom:8px;padding:6px 10px;border-radius:10px;background:#fef3f2;color:#b42318;font-size:13px}.smb-chat-footer{flex-shrink:0;padding:8px 12px 10px;background:var(--smb-bg)}.smb-composer{display:flex;align-items:flex-end;gap:4px;padding:4px;border-radius:24px;background:var(--smb-bg-soft);transition:box-shadow .18s ease}.smb-composer:focus-within{box-shadow:0 0 0 2px var(--smb-focus)}.smb-composer .smb-icon-btn{color:var(--smb-text-soft)}.smb-composer .smb-icon-btn:hover:not(:disabled){background:#e4e7ec}.smb-commerce-widget-container .smb-composer .smb-mic{flex-shrink:0}.smb-commerce-widget-container .smb-composer .smb-mic.is-listening{color:#b42318;background:#fee4e2;animation:smb-pulse 1.4s ease-out infinite}@keyframes smb-pulse{0%{box-shadow:0 0 #b4231859}to{box-shadow:0 0 0 10px #b4231800}}.smb-commerce-widget-container .smb-composer textarea,.smb-commerce-widget-container .smb-composer textarea:focus{flex:1;min-width:0;min-height:36px;max-height:120px;padding:8px 4px;border:0;border-radius:0;outline:none;background:transparent;box-shadow:none;resize:none;color:var(--smb-text);font-size:14px;line-height:20px}.smb-composer textarea::placeholder{color:var(--smb-text-soft);opacity:1}.smb-commerce-widget-container .smb-send-btn{flex-shrink:0;width:36px;height:36px;border-radius:50%;display:inline-flex;align-items:center;justify-content:center;background:var(--smb-primary);color:var(--smb-on-primary)}.smb-footer-row{display:flex;flex-wrap:wrap;align-items:center;gap:8px;margin-top:8px}.smb-footer-row:empty{display:none}.smb-commerce-widget-container .smb-human-btn{display:inline-flex;align-items:center;gap:6px;min-height:32px;padding:6px 12px;border-radius:999px;background:var(--smb-bg-soft);color:var(--smb-text);font-size:13px;font-weight:600}.smb-commerce-widget-container .smb-human-btn:hover:not(:disabled){background:#e4e7ec}.smb-channels{display:flex;gap:6px;margin-left:auto}.smb-commerce-widget-container .smb-channel{width:32px;height:32px;border-radius:50%;display:inline-flex;align-items:center;justify-content:center;color:#fff;background:#374151}.smb-commerce-widget-container .smb-channel.is-whatsapp{background:#128c7e}.smb-commerce-widget-container .smb-channel.is-messenger{background:#0866ff}.smb-commerce-widget-container .smb-channel.is-telegram{background:#1c7fbf}.smb-commerce-widget-container .smb-channel.is-zalo{background:#0068ff}.smb-commerce-widget-container .smb-slogan{margin-top:6px;text-align:center;font-size:11px;color:var(--smb-text-soft)}.smb-sr-only{position:absolute!important;width:1px;height:1px;margin:-1px;padding:0;overflow:hidden;clip:rect(0,0,0,0);white-space:nowrap;border:0}.smb-commerce-widget-container.is-dodging .smb-launcher{opacity:0;pointer-events:none;visibility:hidden;transition:opacity .18s ease,visibility 0s linear .18s}@media (max-width: 767px){.smb-expand-btn{display:none!important}.smb-commerce-widget-container.is-commerce-page:not(.is-open){bottom:calc(96px + env(safe-area-inset-bottom,0px))}}@media (max-width: 480px){.smb-commerce-widget-container{right:12px;bottom:12px}.smb-commerce-widget-container.is-open{top:0;left:0;right:0;bottom:0}.smb-chat,.smb-chat.is-expanded{width:100vw;height:100vh;height:100dvh;border-radius:0;box-shadow:none}.smb-chat-header{padding-top:calc(12px + env(safe-area-inset-top,0px))}.smb-chat-footer{padding-bottom:calc(10px + env(safe-area-inset-bottom,0px))}.smb-commerce-widget-container .smb-composer textarea,.smb-commerce-widget-container .smb-composer textarea:focus,.smb-commerce-widget-container .smb-lead-form input{font-size:16px}}@media (prefers-reduced-motion: reduce){.smb-commerce-widget-container ,.smb-commerce-widget-container :before,.smb-commerce-widget-container :after{animation:none!important;transition:none!important}}

ninhle-ai-sales-assistant/tags/2.6.0/languages/ninhle-ai-sales-assistant.pot

-              r3761175
+              r3765552
 msgid ""
 msgstr ""
 "Project-Id-Version: Ninhle AI Sales Assistant for WooCommerce 2.5.0\n"
+"Project-Id-Version: Ninhle AI Sales Assistant – AI Chatbot for WooCommerce 2.6.0\n"
 "Report-Msgid-Bugs-To: https://wordpress.org/support/plugin/ninhle-ai-sales-assistant\n"
 "Last-Translator: FULL NAME <EMAIL@ADDRESS>\n"
 …
 "Content-Type: text/plain; charset=UTF-8\n"
 "Content-Transfer-Encoding: 8bit\n"
 "POT-Creation-Date: 2026-10-23T06:16:45+00:00\n"
+"POT-Creation-Date: 2026-10-26T03:45:21+00:00\n"
 "PO-Revision-Date: YEAR-MO-DA HO:MI+ZONE\n"
 "X-Generator: WP-CLI 2.12.0\n"
 …
 #. Plugin Name of the plugin
 #: ninhle-ai-sales-assistant.php
 msgid "Ninhle AI Sales Assistant for WooCommerce"
+msgid "Ninhle AI Sales Assistant – AI Chatbot for WooCommerce"
 msgstr ""
 #. Description of the plugin
 #: ninhle-ai-sales-assistant.php
 msgid "AI sales and customer support for WooCommerce, powered by store data with product guidance, lead capture, and human handoff."
+msgid "AI chatbot and shopping assistant for WooCommerce: answers from your catalog, adds to cart in the chat, tracks orders and shows why shoppers don't buy."
 msgstr ""
 …
 msgstr ""
+#: build/ninhle-ai-sales-assistant/src/PHP/Admin/AdminMenu.php:26
+#. translators: %s: discount percentage, e.g. "10".
+#: premium/Commerce/Woo/CartActionService.php:376
+#, php-format
+msgid "%s%% off"
+msgstr ""
+#. translators: %s: discount amount with currency.
+#: premium/Commerce/Woo/CartActionService.php:381
+#, php-format
+msgid "%s off each item"
+msgstr ""
+#. translators: %s: discount amount with currency.
+#: premium/Commerce/Woo/CartActionService.php:384
+#, php-format
+msgid "%s off your order"
+msgstr ""
+#: premium/Commerce/Woo/CartActionService.php:471
+msgid "Quantity"
+msgstr ""
+#: premium/Commerce/Woo/CartActionService.php:472
+msgid "Decrease quantity"
+msgstr ""
+#: premium/Commerce/Woo/CartActionService.php:473
+msgid "Increase quantity"
+msgstr ""
+#. translators: %s: product name.
+#: premium/Commerce/Woo/CartActionService.php:475
+#, php-format
+msgid "Remove %s"
+msgstr ""
+#: premium/Commerce/Woo/CartActionService.php:476
+msgid "Remove"
+msgstr ""
+#: premium/Commerce/Woo/CartActionService.php:477
+msgid "Choose your options to add this to the cart."
+msgstr ""
+#: premium/Commerce/Woo/CartActionService.php:478
+msgid "sold out"
+msgstr ""
+#: premium/Commerce/Woo/CartActionService.php:479
+msgid "This combination is not available."
+msgstr ""
+#. translators: %d: largest quantity that can be added.
+#: premium/Commerce/Woo/CartActionService.php:481
+#, php-format
+msgid "Up to %d"
+msgstr ""
+#: premium/Commerce/Woo/CartActionService.php:482
+msgid "Updating your cart…"
+msgstr ""
+#: premium/Commerce/Woo/CartActionService.php:483
+msgid "Couldn't update your cart."
+msgstr ""
+#: premium/Commerce/Woo/CartActionService.php:484
+msgid "Apply"
+msgstr ""
+#: premium/Commerce/Woo/CartActionService.php:485
+msgid "Applying…"
+msgstr ""
+#. translators: %s: coupon code.
+#: premium/Commerce/Woo/CartActionService.php:487
+#, php-format
+msgid "Code %s applied"
+msgstr ""
+#: premium/Commerce/Woo/CartActionService.php:488
+msgid "Couldn't apply this code."
+msgstr ""
+#. translators: %s: minimum order amount with currency.
+#: premium/Commerce/Woo/CartActionService.php:490
+#, php-format
+msgid "Minimum order %s"
+msgstr ""
+#: premium/Commerce/Woo/CartActionService.php:491
+msgid "Discount codes"
+msgstr ""
+#: premium/CRM/CrmStore.php:609
+msgid "Customer ID"
+msgstr ""
+#: premium/CRM/CrmStore.php:610
+#: src/PHP/Privacy/PersonalData.php:249
+#: src/PHP/REST/LeadController.php:145
+#: src/PHP/Widget/WidgetLoader.php:94
+msgid "Name"
+msgstr ""
+#: premium/CRM/CrmStore.php:611
+msgid "Verified"
+msgstr ""
+#: premium/CRM/CrmStore.php:611
+#: src/PHP/Widget/WidgetLoader.php:155
+msgid "Yes"
+msgstr ""
+#: premium/CRM/CrmStore.php:611
+msgid "No"
+msgstr ""
+#. translators: %s: contact type, for example "email" or "phone".
+#: premium/CRM/CrmStore.php:616
+#, php-format
+msgid "Contact (%s)"
+msgstr ""
+#: premium/CRM/CrmStore.php:620
+msgid "Ninhle AI Sales Assistant customer profile"
+msgstr ""
+#: premium/CRM/CrmStore.php:623
+msgid "Ninhle AI Sales Assistant contact permissions"
+msgstr ""
+#: premium/CRM/CrmStore.php:624
+msgid "Purpose"
+msgstr ""
+#: premium/CRM/CrmStore.php:625
+#: premium/CRM/CrmStore.php:666
+#: src/PHP/Privacy/PersonalData.php:296
+msgid "Channel"
+msgstr ""
+#: premium/CRM/CrmStore.php:626
+#: premium/CRM/CrmStore.php:676
+#: src/PHP/Privacy/PersonalData.php:252
+#: src/PHP/REST/LeadController.php:148
+msgid "Status"
+msgstr ""
+#: premium/CRM/CrmStore.php:627
+msgid "Source"
+msgstr ""
+#: premium/CRM/CrmStore.php:628
+msgid "Recorded"
+msgstr ""
+#: premium/CRM/CrmStore.php:634
+msgid "Ninhle AI Sales Assistant purchase opportunities"
+msgstr ""
+#: premium/CRM/CrmStore.php:635
+msgid "Need"
+msgstr ""
+#: premium/CRM/CrmStore.php:636
+msgid "Stage"
+msgstr ""
+#: premium/CRM/CrmStore.php:637
+msgid "Payment"
+msgstr ""
+#: premium/CRM/CrmStore.php:638
+#: src/PHP/Widget/WidgetLoader.php:118
+msgid "Products"
+msgstr ""
+#: premium/CRM/CrmStore.php:639
+#: src/PHP/Admin/AdminMenu.php:215
+msgid "Orders"
+msgstr ""
+#: premium/CRM/CrmStore.php:640
+#: premium/CRM/CrmStore.php:678
+#: src/PHP/Privacy/PersonalData.php:254
+#: src/PHP/REST/LeadController.php:150
+msgid "Created"
+msgstr ""
+#: premium/CRM/CrmStore.php:664
+msgid "Ninhle AI Sales Assistant customer history"
+msgstr ""
+#: premium/CRM/CrmStore.php:665
+#: premium/CRM/CrmStore.php:675
+msgid "Type"
+msgstr ""
+#: premium/CRM/CrmStore.php:667
+msgid "Content"
+msgstr ""
+#: premium/CRM/CrmStore.php:668
+#: src/PHP/Privacy/PersonalData.php:337
+msgid "When"
+msgstr ""
+#: premium/CRM/CrmStore.php:674
+msgid "Ninhle AI Sales Assistant support and follow-up requests"
+msgstr ""
+#: premium/CRM/CrmStore.php:677
+msgid "Resolution"
+msgstr ""
+#. translators: %d: number of chats
+#: premium/Insights/InsightsDigest.php:66
+#, php-format
+msgid "%d chat with the assistant in the last 7 days."
+msgid_plural "%d chats with the assistant in the last 7 days."
+msgstr[0] ""
+msgstr[1] ""
+#: premium/Insights/InsightsDigest.php:69
+msgid "Questions the assistant could not answer:"
+msgstr ""
+#: premium/Insights/InsightsDigest.php:72
+#: premium/Insights/InsightsDigest.php:94
+msgid "None this week."
+msgstr ""
+#. translators: 1: customer question, 2: number of times asked
+#: premium/Insights/InsightsDigest.php:76
+#, php-format
+msgid "- \"%1$s\" (%2$d×)"
+msgstr ""
+#: premium/Insights/InsightsDigest.php:80
+msgid "What customers looked for but could not get:"
+msgstr ""
+#. translators: 1: product name, 2: number of times asked
+#: premium/Insights/InsightsDigest.php:84
+#, php-format
+msgid "- %1$s: out of stock (%2$d×)"
+msgstr ""
+#. translators: 1: search words, 2: number of searches
+#: premium/Insights/InsightsDigest.php:88
+#, php-format
+msgid "- \"%1$s\": no matching product (%2$d×)"
+msgstr ""
+#. translators: 1: reason, 2: percentage, 3: number of conversations labeled
+#: premium/Insights/InsightsDigest.php:104
+#, php-format
+msgid "Most common reason shoppers did not buy: %1$s (%2$s%% of %3$d chats)."
+msgstr ""
+#. translators: %s: amount in US dollars
+#: premium/Insights/InsightsDigest.php:110
+#, php-format
+msgid "AI cost in the last 7 days: %s"
+msgstr ""
+#. translators: %s: link to the Sales Insights tab
+#: premium/Insights/InsightsDigest.php:113
+#, php-format
+msgid "Open Sales Insights: %s"
+msgstr ""
+#: premium/Insights/InsightsDigest.php:114
+msgid "You can turn this email off in Sales Insights > Settings."
+msgstr ""
+#. translators: %s: site name
+#: premium/Insights/InsightsDigest.php:118
+#, php-format
+msgid "[%s] Your weekly Sales Insights"
+msgstr ""
+#: premium/Insights/InsightsDigest.php:125
+msgid "price"
+msgstr ""
+#: premium/Insights/InsightsDigest.php:126
+msgid "shipping cost or time"
+msgstr ""
+#: premium/Insights/InsightsDigest.php:127
+msgid "unsure about size or fit"
+msgstr ""
+#: premium/Insights/InsightsDigest.php:128
+msgid "out of stock"
+msgstr ""
+#: premium/Insights/InsightsDigest.php:129
+msgid "missing information"
+msgstr ""
+#: premium/Insights/InsightsDigest.php:130
+msgid "waiting for a discount"
+msgstr ""
+#: premium/Insights/InsightsDigest.php:131
+msgid "just browsing"
+msgstr ""
+#: premium/Insights/InsightsDigest.php:132
+msgid "other"
+msgstr ""
+#: premium/Integrations/TelegramService.php:77
+msgid "None"
+msgstr ""
+#. translators: %s: chat widget brand name.
+#: premium/Integrations/TelegramService.php:79
+#, php-format
+msgid "New lead from %s"
+msgstr ""
+#: premium/Integrations/TelegramService.php:80
+msgid "Name:"
+msgstr ""
+#: premium/Integrations/TelegramService.php:81
+msgid "Email:"
+msgstr ""
+#: premium/Integrations/TelegramService.php:82
+msgid "Phone:"
+msgstr ""
+#: premium/REST/TelegramController.php:55
+#: src/PHP/Core/JobDispatcher.php:99
+msgid "Sorry, the assistant is temporarily unavailable. Please try again shortly."
+msgstr ""
+#: premium/Webhooks/WebhookDispatcher.php:113
+msgid "Outgoing webhooks are available in the Pro plan."
+msgstr ""
+#: src/PHP/Abilities/AbilitiesService.php:57
+msgid "Store catalog"
+msgstr ""
+#: src/PHP/Abilities/AbilitiesService.php:58
+msgid "Read-only access to the public product catalog and store policies."
+msgstr ""
+#: src/PHP/Abilities/AbilitiesService.php:75
+msgid "Search products"
+msgstr ""
+#: src/PHP/Abilities/AbilitiesService.php:76
+msgid "Searches the public product catalog of this store. Returns up to 10 products with price, currency, stock status, link and image."
+msgstr ""
+#: src/PHP/Abilities/AbilitiesService.php:104
+msgid "Get product details"
+msgstr ""
+#: src/PHP/Abilities/AbilitiesService.php:105
+msgid "Returns public details of one product: price, stock, description, categories, attributes and, for products with options, each option with its price and stock."
+msgstr ""
+#: src/PHP/Abilities/AbilitiesService.php:120
+msgid "Get store policies"
+msgstr ""
+#: src/PHP/Abilities/AbilitiesService.php:121
+msgid "Returns the store delivery, refund and warranty policies and the payment methods it accepts."
+msgstr ""
+#: src/PHP/Abilities/AbilitiesService.php:153
+msgid "Too many requests. Try again later."
+msgstr ""
+#: src/PHP/Abilities/AbilitiesService.php:197
+msgid "Product not found."
+msgstr ""
 #: src/PHP/Admin/AdminMenu.php:26
 msgid "Ninhle AI Sales Assistant"
 msgstr ""
-#: build/ninhle-ai-sales-assistant/src/PHP/Admin/AdminMenu.php:27
 #: src/PHP/Admin/AdminMenu.php:27
 msgid "Ninhle AI Sales"
 msgstr ""
-#: build/ninhle-ai-sales-assistant/src/PHP/Admin/AdminMenu.php:91
 #: src/PHP/Admin/AdminMenu.php:91
+msgid "Sales Insights"
+msgstr ""
+#: src/PHP/Admin/AdminMenu.php:92
+msgid "What shoppers asked that the assistant could not answer, what they looked for but could not get, and why they did not buy. Contact details are hidden."
+msgstr ""
+#. translators: %s: number of chats
+#: src/PHP/Admin/AdminMenu.php:94
+#, php-format
+msgid "%s chats in this period"
+msgstr ""
+#. translators: 1: number of chats so far, 2: number of chats needed
+#: src/PHP/Admin/AdminMenu.php:96
+#, php-format
+msgid "Not enough data yet (%1$s of %2$s chats); the lists below are a first look."
+msgstr ""
+#: src/PHP/Admin/AdminMenu.php:98
+msgid "Questions the assistant could not answer"
+msgstr ""
+#: src/PHP/Admin/AdminMenu.php:99
+msgid "Similar questions are grouped. Add an answer to teach the assistant, or dismiss questions you do not want to answer. A question shows again if shoppers keep asking it after you added an answer."
+msgstr ""
+#: src/PHP/Admin/AdminMenu.php:100
+msgid "No unanswered questions in this period."
+msgstr ""
+#: src/PHP/Admin/AdminMenu.php:101
+#: src/PHP/Admin/AdminMenu.php:116
+msgid "Question"
+msgstr ""
+#: src/PHP/Admin/AdminMenu.php:102
+msgid "Times asked"
+msgstr ""
+#: src/PHP/Admin/AdminMenu.php:103
+msgid "Last asked"
+msgstr ""
+#: src/PHP/Admin/AdminMenu.php:104
+msgid "Actions"
+msgstr ""
+#. translators: %s: other ways the question was asked
+#: src/PHP/Admin/AdminMenu.php:106
+#, php-format
+msgid "Also asked as: %s"
+msgstr ""
+#: src/PHP/Admin/AdminMenu.php:107
+msgid "shopper said it was not answered"
+msgstr ""
+#: src/PHP/Admin/AdminMenu.php:108
+msgid "information missing"
+msgstr ""
+#: src/PHP/Admin/AdminMenu.php:109
+msgid "no matching product"
+msgstr ""
+#: src/PHP/Admin/AdminMenu.php:110
+msgid "passed to your team"
+msgstr ""
+#: src/PHP/Admin/AdminMenu.php:111
+msgid "local-only mode"
+msgstr ""
+#: src/PHP/Admin/AdminMenu.php:112
+msgid "Add answer"
+msgstr ""
+#: src/PHP/Admin/AdminMenu.php:113
+msgid "Dismiss"
+msgstr ""
+#: src/PHP/Admin/AdminMenu.php:114
+msgid "Question dismissed."
+msgstr ""
+#: src/PHP/Admin/AdminMenu.php:115
+msgid "Open a chat"
+msgstr ""
+#: src/PHP/Admin/AdminMenu.php:117
+msgid "Answer"
+msgstr ""
+#: src/PHP/Admin/AdminMenu.php:118
+msgid "Where to save the answer"
+msgstr ""
+#: src/PHP/Admin/AdminMenu.php:119
+msgid "Add to Business information (the assistant uses it from the next reply)"
+msgstr ""
+#: src/PHP/Admin/AdminMenu.php:120
+msgid "Save as a note so I can update my policy pages"
+msgstr ""
+#: src/PHP/Admin/AdminMenu.php:121
+msgid "Save answer"
+msgstr ""
+#: src/PHP/Admin/AdminMenu.php:122
+#: src/PHP/Widget/WidgetLoader.php:81
+msgid "Cancel"
+msgstr ""
+#: src/PHP/Admin/AdminMenu.php:123
+msgid "Answer added to Business information."
+msgstr ""
+#: src/PHP/Admin/AdminMenu.php:124
+msgid "Answer saved as a note."
+msgstr ""
+#: src/PHP/Admin/AdminMenu.php:125
+msgid "Could not save the answer. Enter both the question and the answer."
+msgstr ""
+#: src/PHP/Admin/AdminMenu.php:126
+msgid "Notes for your policy pages"
+msgstr ""
+#: src/PHP/Admin/AdminMenu.php:127
+msgid "Answers you chose to add to your own pages. The assistant does not read these notes."
+msgstr ""
+#: src/PHP/Admin/AdminMenu.php:128
+msgid "Delete"
+msgstr ""
+#: src/PHP/Admin/AdminMenu.php:130
+msgid "What shoppers could not find"
+msgstr ""
+#: src/PHP/Admin/AdminMenu.php:131
+msgid "Searches with no matching product"
+msgstr ""
+#: src/PHP/Admin/AdminMenu.php:132
+msgid "Wanted but out of stock"
+msgstr ""
+#: src/PHP/Admin/AdminMenu.php:133
+msgid "None in this period."
+msgstr ""
+#: src/PHP/Admin/AdminMenu.php:134
+msgid "Search your products"
+msgstr ""
+#: src/PHP/Admin/AdminMenu.php:135
+msgid "In stock now"
+msgstr ""
+#: src/PHP/Admin/AdminMenu.php:136
+msgid "Backorders allowed"
+msgstr ""
+#: src/PHP/Admin/AdminMenu.php:137
+msgid "Restock it, or allow backorders under Product data > Inventory."
+msgstr ""
+#: src/PHP/Admin/AdminMenu.php:139
+msgid "Why shoppers did not buy"
+msgstr ""
+#: src/PHP/Admin/AdminMenu.php:140
+msgid "Available in the Starter plan: each night an AI reads finished chats that did not lead to an order and sorts them by reason (price, shipping, size, stock, missing information and more), with example quotes."
+msgstr ""
+#: src/PHP/Admin/AdminMenu.php:141
+msgid "Turn on AI labeling below to see why shoppers did not buy."
+msgstr ""
+#: src/PHP/Admin/AdminMenu.php:142
+msgid "AI labeling is off: these are earlier results. New chats are not labeled until you turn it back on."
+msgstr ""
+#. translators: 1: chats labeled so far, 2: chats needed
+#: src/PHP/Admin/AdminMenu.php:144
+#, php-format
+msgid "Not enough data yet: %1$s of %2$s chats labeled. Shares appear once there are enough."
+msgstr ""
+#: src/PHP/Admin/AdminMenu.php:145
+msgid "Price"
+msgstr ""
+#: src/PHP/Admin/AdminMenu.php:146
+msgid "Shipping cost or time"
+msgstr ""
+#: src/PHP/Admin/AdminMenu.php:147
+msgid "Unsure about size or fit"
+msgstr ""
+#: src/PHP/Admin/AdminMenu.php:148
+#: src/PHP/Widget/WidgetLoader.php:123
+msgid "Out of stock"
+msgstr ""
+#: src/PHP/Admin/AdminMenu.php:149
+msgid "Missing information"
+msgstr ""
+#: src/PHP/Admin/AdminMenu.php:150
+msgid "Waiting for a discount"
+msgstr ""
+#: src/PHP/Admin/AdminMenu.php:151
+msgid "Just browsing"
+msgstr ""
+#: src/PHP/Admin/AdminMenu.php:152
+msgid "Other"
+msgstr ""
+#: src/PHP/Admin/AdminMenu.php:153
+msgid "See the unanswered questions"
+msgstr ""
+#. translators: 1: AI provider and model, 2: amount spent this month, 3: monthly limit
+#: src/PHP/Admin/AdminMenu.php:155
+#, php-format
+msgid "Model: %1$s · This month: %2$s of %3$s"
+msgstr ""
+#. translators: %s: date
+#: src/PHP/Admin/AdminMenu.php:157
+#, php-format
+msgid "Last run: %s"
+msgstr ""
+#: src/PHP/Admin/AdminMenu.php:158
+msgid "Stopped: the monthly limit for AI labeling was reached."
+msgstr ""
+#: src/PHP/Admin/AdminMenu.php:159
+msgid "Stopped: the overall AI budget was reached."
+msgstr ""
+#: src/PHP/Admin/AdminMenu.php:160
+msgid "Stopped: no AI provider with an API key is set up."
+msgstr ""
+#: src/PHP/Admin/AdminMenu.php:161
+msgid "Paused: 200 chats are labeled per night at most."
+msgstr ""
+#: src/PHP/Admin/AdminMenu.php:163
+msgid "Sales Insights settings"
+msgstr ""
+#: src/PHP/Admin/AdminMenu.php:164
+msgid "Label why shoppers did not buy, each night with AI"
+msgstr ""
+#: src/PHP/Admin/AdminMenu.php:165
+msgid "Runs at 2:00 site time on up to 200 finished chats that did not lead to an order, using your own AI provider key. Email addresses and phone numbers are hidden before anything is sent. Off by default."
+msgstr ""
+#: src/PHP/Admin/AdminMenu.php:166
+msgid "Monthly limit (USD)"
+msgstr ""
+#: src/PHP/Admin/AdminMenu.php:167
+msgid "Model"
+msgstr ""
+#: src/PHP/Admin/AdminMenu.php:168
+msgid "Cheapest available (recommended)"
+msgstr ""
+#: src/PHP/Admin/AdminMenu.php:169
+msgid "Same as the chat assistant"
+msgstr ""
+#: src/PHP/Admin/AdminMenu.php:170
+msgid "Email me a weekly summary"
+msgstr ""
+#: src/PHP/Admin/AdminMenu.php:171
+msgid "Every Monday morning to the site admin email: top unanswered questions, what shoppers could not find, the main reason they did not buy and the AI cost of the week. Not sent in a week without chats."
+msgstr ""
+#: src/PHP/Admin/AdminMenu.php:178
 msgid "AI Value & Performance"
 msgstr ""
+#: build/ninhle-ai-sales-assistant/src/PHP/Admin/AdminMenu.php:92
+#: src/PHP/Admin/AdminMenu.php:92
+#: src/PHP/Admin/AdminMenu.php:179
 msgid "What the assistant cost, the orders it helped with and how conversations ended. Figures start on the measurement start date and are never backfilled."
 msgstr ""
+#: build/ninhle-ai-sales-assistant/src/PHP/Admin/AdminMenu.php:93
+#: src/PHP/Admin/AdminMenu.php:93
+#: src/PHP/Admin/AdminMenu.php:180
 msgid "Report period"
 msgstr ""
 #. translators: %s: number of days
+#: build/ninhle-ai-sales-assistant/src/PHP/Admin/AdminMenu.php:95
+#: src/PHP/Admin/AdminMenu.php:95
+#: src/PHP/Admin/AdminMenu.php:182
 #, php-format
 msgid "Last %s days"
 …
 #. translators: %s: date the plugin started measuring
+#: build/ninhle-ai-sales-assistant/src/PHP/Admin/AdminMenu.php:97
+#: src/PHP/Admin/AdminMenu.php:97
+#: src/PHP/Admin/AdminMenu.php:184
 #, php-format
 msgid "Measured since %s"
 msgstr ""
+#: build/ninhle-ai-sales-assistant/src/PHP/Admin/AdminMenu.php:98
+#: src/PHP/Admin/AdminMenu.php:98
+#: src/PHP/Admin/AdminMenu.php:185
 msgid "Measurement starts after the database update to version 2.4.0."
 msgstr ""
+#: build/ninhle-ai-sales-assistant/src/PHP/Admin/AdminMenu.php:99
+#: src/PHP/Admin/AdminMenu.php:99
+#: src/PHP/Admin/AdminMenu.php:186
 msgid "Loading the figures…"
 msgstr ""
+#: build/ninhle-ai-sales-assistant/src/PHP/Admin/AdminMenu.php:100
+#: src/PHP/Admin/AdminMenu.php:100
+#: src/PHP/Admin/AdminMenu.php:187
 msgid "Could not load the figures. Please reload the page."
 msgstr ""
 #. translators: %s: sample size
+#: build/ninhle-ai-sales-assistant/src/PHP/Admin/AdminMenu.php:102
+#: src/PHP/Admin/AdminMenu.php:102
+#: src/PHP/Admin/AdminMenu.php:189
 #, php-format
 msgid "n = %s"
 msgstr ""
+#: build/ninhle-ai-sales-assistant/src/PHP/Admin/AdminMenu.php:104
+#: src/PHP/Admin/AdminMenu.php:104
+#: src/PHP/Admin/AdminMenu.php:191
 msgid "Cost and estimated comparison"
 msgstr ""
+#: build/ninhle-ai-sales-assistant/src/PHP/Admin/AdminMenu.php:105
+#: src/PHP/Admin/AdminMenu.php:105
+#: src/PHP/Admin/AdminMenu.php:192
 msgid "AI cost recorded"
 msgstr ""
 #. translators: 1: cost from provider usage, 2: estimated cost
+#: build/ninhle-ai-sales-assistant/src/PHP/Admin/AdminMenu.php:107
+#: src/PHP/Admin/AdminMenu.php:107
+#: src/PHP/Admin/AdminMenu.php:194
 #, php-format
 msgid "%1$s from provider usage, %2$s estimated"
 …
 #. translators: %s: number of AI requests
+#: build/ninhle-ai-sales-assistant/src/PHP/Admin/AdminMenu.php:109
+#: src/PHP/Admin/AdminMenu.php:109
+#: src/PHP/Admin/AdminMenu.php:196
 #, php-format
 msgid "%s requests used a model with no known price and are counted as $0."
 msgstr ""
+#: build/ninhle-ai-sales-assistant/src/PHP/Admin/AdminMenu.php:110
+#: src/PHP/Admin/AdminMenu.php:110
+#: src/PHP/Admin/AdminMenu.php:197
 msgid "Plugin cost, allocated per day"
 msgstr ""
+#: build/ninhle-ai-sales-assistant/src/PHP/Admin/AdminMenu.php:111
+#: src/PHP/Admin/AdminMenu.php:111
+#: src/PHP/Admin/AdminMenu.php:198
 msgid "Other costs you entered"
 msgstr ""
+#: build/ninhle-ai-sales-assistant/src/PHP/Admin/AdminMenu.php:112
+#: src/PHP/Admin/AdminMenu.php:112
+#: src/PHP/Admin/AdminMenu.php:199
 msgid "Total"
 msgstr ""
 #. translators: %s: name of the reference option, e.g. "SaaS AI agent"
+#: build/ninhle-ai-sales-assistant/src/PHP/Admin/AdminMenu.php:114
+#: src/PHP/Admin/AdminMenu.php:114
+#: src/PHP/Admin/AdminMenu.php:201
 #, php-format
 msgid "Reference option: %s"
 …
 #. translators: 1: volume, 2: unit price
+#: build/ninhle-ai-sales-assistant/src/PHP/Admin/AdminMenu.php:116
+#: src/PHP/Admin/AdminMenu.php:116
+#: src/PHP/Admin/AdminMenu.php:203
 #, php-format
 msgid "%1$s × %2$s"
 msgstr ""
+#: build/ninhle-ai-sales-assistant/src/PHP/Admin/AdminMenu.php:117
+#: src/PHP/Admin/AdminMenu.php:117
+#: src/PHP/Admin/AdminMenu.php:204
 msgid "Estimated difference"
 msgstr ""
+#: build/ninhle-ai-sales-assistant/src/PHP/Admin/AdminMenu.php:118
+#: src/PHP/Admin/AdminMenu.php:118
+#: src/PHP/Admin/AdminMenu.php:205
 msgid "Estimate based on the reference option you chose; not a verified saving."
 msgstr ""
+#: build/ninhle-ai-sales-assistant/src/PHP/Admin/AdminMenu.php:119
+#: src/PHP/Admin/AdminMenu.php:119
+#: src/PHP/Admin/AdminMenu.php:206
 msgid "Add a reference option in Measurement settings to compare costs."
 msgstr ""
+#: build/ninhle-ai-sales-assistant/src/PHP/Admin/AdminMenu.php:120
+#: src/PHP/Admin/AdminMenu.php:120
+#: src/PHP/Admin/AdminMenu.php:207
 msgid "AI cost covers model usage only. It is not the total cost of ownership."
 msgstr ""
+#: build/ninhle-ai-sales-assistant/src/PHP/Admin/AdminMenu.php:121
+#: src/PHP/Admin/AdminMenu.php:121
+#: src/PHP/Admin/AdminMenu.php:208
 msgid "per AI conversation"
 msgstr ""
+#: build/ninhle-ai-sales-assistant/src/PHP/Admin/AdminMenu.php:122
+#: src/PHP/Admin/AdminMenu.php:122
+#: src/PHP/Admin/AdminMenu.php:209
 msgid "per conversation the customer confirmed as resolved"
 msgstr ""
+#: build/ninhle-ai-sales-assistant/src/PHP/Admin/AdminMenu.php:123
+#: src/PHP/Admin/AdminMenu.php:123
+#: src/PHP/Admin/AdminMenu.php:210
 msgid "per month"
 msgstr ""
 #. translators: %s: source of the reference price
+#: build/ninhle-ai-sales-assistant/src/PHP/Admin/AdminMenu.php:125
+#: src/PHP/Admin/AdminMenu.php:125
+#: src/PHP/Admin/AdminMenu.php:212
 #, php-format
 msgid "Source: %s"
 msgstr ""
+#: build/ninhle-ai-sales-assistant/src/PHP/Admin/AdminMenu.php:127
+#: src/PHP/Admin/AdminMenu.php:127
+#: src/PHP/Admin/AdminMenu.php:214
 msgid "AI-assisted orders"
 msgstr ""
+#: build/ninhle-ai-sales-assistant/src/PHP/Admin/AdminMenu.php:128
+#: premium/CRM/CrmStore.php:639
+#: src/PHP/Admin/AdminMenu.php:128
+msgid "Orders"
+msgstr ""
+#: build/ninhle-ai-sales-assistant/src/PHP/Admin/AdminMenu.php:129
+#: src/PHP/Admin/AdminMenu.php:129
+#: src/PHP/Admin/AdminMenu.php:216
 msgid "AI-assisted does not mean the AI was the only reason for the order."
 msgstr ""
 #. translators: 1: attribution window such as "24 hours", 2: list of order statuses
+#: build/ninhle-ai-sales-assistant/src/PHP/Admin/AdminMenu.php:131
+#: src/PHP/Admin/AdminMenu.php:131
+#: src/PHP/Admin/AdminMenu.php:218
 #, php-format
 msgid "Orders placed within %1$s after a qualifying chat interaction: a reply with products from your store, or a product or cart link clicked in the chat. Counted statuses: %2$s."
 msgstr ""
+#: build/ninhle-ai-sales-assistant/src/PHP/Admin/AdminMenu.php:132
+#: src/PHP/Admin/AdminMenu.php:132
+#: src/PHP/Admin/AdminMenu.php:219
 msgid "AI-assisted revenue"
 msgstr ""
+#: build/ninhle-ai-sales-assistant/src/PHP/Admin/AdminMenu.php:133
+#: src/PHP/Admin/AdminMenu.php:133
+#: src/PHP/Admin/AdminMenu.php:220
 msgid "Goods value after discounts, excluding tax and shipping. Partial refunds are deducted; fully refunded, cancelled and failed orders are excluded. Shown per currency, never converted."
 msgstr ""
+#: build/ninhle-ai-sales-assistant/src/PHP/Admin/AdminMenu.php:134
+#: src/PHP/Admin/AdminMenu.php:134
+#: src/PHP/Admin/AdminMenu.php:221
 msgid "Revenue per currency is included in the Starter and Pro plans."
 msgstr ""
+#: build/ninhle-ai-sales-assistant/src/PHP/Admin/AdminMenu.php:135
+#: src/PHP/Admin/AdminMenu.php:135
+#: src/PHP/Admin/AdminMenu.php:222
 msgid "No AI-assisted revenue in this period."
 msgstr ""
+#: build/ninhle-ai-sales-assistant/src/PHP/Admin/AdminMenu.php:137
+#: src/PHP/Admin/AdminMenu.php:137
+#: src/PHP/Admin/AdminMenu.php:224
 msgid "Conversation outcomes"
 msgstr ""
+#: build/ninhle-ai-sales-assistant/src/PHP/Admin/AdminMenu.php:138
+#: src/PHP/Admin/AdminMenu.php:138
+#: src/PHP/Admin/AdminMenu.php:225
 msgid "Finished conversations"
 msgstr ""
 #. translators: 1: finished conversations so far, 2: number needed
+#: build/ninhle-ai-sales-assistant/src/PHP/Admin/AdminMenu.php:140
+#: src/PHP/Admin/AdminMenu.php:140
+#: src/PHP/Admin/AdminMenu.php:227
 #, php-format
 msgid "Not enough data yet: %1$s of %2$s finished conversations needed before rates are shown."
 msgstr ""
+#: build/ninhle-ai-sales-assistant/src/PHP/Admin/AdminMenu.php:141
+#: src/PHP/Admin/AdminMenu.php:141
+#: src/PHP/Admin/AdminMenu.php:228
 msgid "Resolved, confirmed by the customer"
 msgstr ""
+#: build/ninhle-ai-sales-assistant/src/PHP/Admin/AdminMenu.php:142
+#: src/PHP/Admin/AdminMenu.php:142
+#: src/PHP/Admin/AdminMenu.php:229
 msgid "Probably resolved: the customer clicked a product, added to cart or ordered"
 msgstr ""
+#: build/ninhle-ai-sales-assistant/src/PHP/Admin/AdminMenu.php:143
+#: src/PHP/Admin/AdminMenu.php:143
+#: src/PHP/Admin/AdminMenu.php:230
 msgid "Handed off to staff"
 msgstr ""
+#: build/ninhle-ai-sales-assistant/src/PHP/Admin/AdminMenu.php:144
+#: src/PHP/Admin/AdminMenu.php:144
+#: src/PHP/Admin/AdminMenu.php:231
 msgid "Unresolved, left before an answer, or unknown"
 msgstr ""
 #. translators: 1: lower bound, 2: upper bound of a 95% confidence interval, in percent
+#: build/ninhle-ai-sales-assistant/src/PHP/Admin/AdminMenu.php:146
+#: src/PHP/Admin/AdminMenu.php:146
+#: src/PHP/Admin/AdminMenu.php:233
 #, php-format
 msgid "95%% range: %1$s–%2$s%%"
 msgstr ""
+#: build/ninhle-ai-sales-assistant/src/PHP/Admin/AdminMenu.php:147
+#: src/PHP/Admin/AdminMenu.php:147
+#: src/PHP/Admin/AdminMenu.php:234
 msgid "\"Not handed off\" does not mean \"resolved\". A conversation is finished after 30 minutes without a new message; left-before-an-answer and unknown are never counted as success."
 msgstr ""
+#: build/ninhle-ai-sales-assistant/src/PHP/Admin/AdminMenu.php:148
+#: src/PHP/Admin/AdminMenu.php:148
+#: src/PHP/Admin/AdminMenu.php:235
 msgid "Handoffs by source"
 msgstr ""
+#: build/ninhle-ai-sales-assistant/src/PHP/Admin/AdminMenu.php:149
+#: src/PHP/Admin/AdminMenu.php:149
+#: src/PHP/Admin/AdminMenu.php:236
 msgid "AI"
 msgstr ""
+#: build/ninhle-ai-sales-assistant/src/PHP/Admin/AdminMenu.php:150
+#: src/PHP/Admin/AdminMenu.php:150
+#: src/PHP/Admin/AdminMenu.php:237
 msgid "Automation rule"
 msgstr ""
+#: build/ninhle-ai-sales-assistant/src/PHP/Admin/AdminMenu.php:151
+#: src/PHP/Admin/AdminMenu.php:151
+#: src/PHP/Admin/AdminMenu.php:238
 msgid "Customer button"
 msgstr ""
+#: build/ninhle-ai-sales-assistant/src/PHP/Admin/AdminMenu.php:152
+#: src/PHP/Admin/AdminMenu.php:152
+#: src/PHP/Admin/AdminMenu.php:239
 msgid "Staff took over"
 msgstr ""
+#: build/ninhle-ai-sales-assistant/src/PHP/Admin/AdminMenu.php:153
+#: src/PHP/Admin/AdminMenu.php:153
+#: src/PHP/Admin/AdminMenu.php:240
 msgid "AI budget reached"
 msgstr ""
+#: build/ninhle-ai-sales-assistant/src/PHP/Admin/AdminMenu.php:155
+#: src/PHP/Admin/AdminMenu.php:155
+#: src/PHP/Admin/AdminMenu.php:242
 msgid "Measurement settings"
 msgstr ""
+#: build/ninhle-ai-sales-assistant/src/PHP/Admin/AdminMenu.php:156
+#: src/PHP/Admin/AdminMenu.php:156
+#: src/PHP/Admin/AdminMenu.php:243
 msgid "Reference option name"
 msgstr ""
+#: build/ninhle-ai-sales-assistant/src/PHP/Admin/AdminMenu.php:157
+#: src/PHP/Admin/AdminMenu.php:157
+#: src/PHP/Admin/AdminMenu.php:244
 msgid "Pricing unit"
 msgstr ""
+#: build/ninhle-ai-sales-assistant/src/PHP/Admin/AdminMenu.php:158
+#: src/PHP/Admin/AdminMenu.php:158
+#: src/PHP/Admin/AdminMenu.php:245
 msgid "Price (USD)"
 msgstr ""
+#: build/ninhle-ai-sales-assistant/src/PHP/Admin/AdminMenu.php:159
+#: src/PHP/Admin/AdminMenu.php:159
+#: src/PHP/Admin/AdminMenu.php:246
 msgid "Where the price comes from"
 msgstr ""
+#: build/ninhle-ai-sales-assistant/src/PHP/Admin/AdminMenu.php:160
+#: src/PHP/Admin/AdminMenu.php:160
+#: src/PHP/Admin/AdminMenu.php:247
 msgid "Price date"
 msgstr ""
+#: build/ninhle-ai-sales-assistant/src/PHP/Admin/AdminMenu.php:161
+#: src/PHP/Admin/AdminMenu.php:161
+#: src/PHP/Admin/AdminMenu.php:248
 msgid "Enter the price of an alternative you are considering. Leave the price at 0 to show costs only."
 msgstr ""
+#: build/ninhle-ai-sales-assistant/src/PHP/Admin/AdminMenu.php:162
+#: src/PHP/Admin/AdminMenu.php:162
+#: src/PHP/Admin/AdminMenu.php:249
 msgid "Plugin cost per month (USD)"
 msgstr ""
+#: build/ninhle-ai-sales-assistant/src/PHP/Admin/AdminMenu.php:163
+#: src/PHP/Admin/AdminMenu.php:163
+#: src/PHP/Admin/AdminMenu.php:250
 msgid "Other costs per month (USD)"
 msgstr ""
+#: build/ninhle-ai-sales-assistant/src/PHP/Admin/AdminMenu.php:164
+#: src/PHP/Admin/AdminMenu.php:164
+#: src/PHP/Admin/AdminMenu.php:251
 msgid "Attribution window"
 msgstr ""
+#: build/ninhle-ai-sales-assistant/src/PHP/Admin/AdminMenu.php:165
+#: src/PHP/Admin/AdminMenu.php:165
+#: src/PHP/Admin/AdminMenu.php:252
 msgid "How long after a qualifying chat interaction an order still counts as AI-assisted."
 msgstr ""
+#: build/ninhle-ai-sales-assistant/src/PHP/Admin/AdminMenu.php:166
+#: src/PHP/Admin/AdminMenu.php:166
+#: src/PHP/Admin/AdminMenu.php:253
 msgid "24 hours"
 msgstr ""
+#: build/ninhle-ai-sales-assistant/src/PHP/Admin/AdminMenu.php:167
+#: src/PHP/Admin/AdminMenu.php:167
+#: src/PHP/Admin/AdminMenu.php:254
 msgid "72 hours"
 msgstr ""
+#: build/ninhle-ai-sales-assistant/src/PHP/Admin/AdminMenu.php:168
+#: src/PHP/Admin/AdminMenu.php:168
+#: src/PHP/Admin/AdminMenu.php:255
 msgid "7 days"
 msgstr ""
+#: build/ninhle-ai-sales-assistant/src/PHP/Admin/AdminMenu.php:169
+#: src/PHP/Admin/AdminMenu.php:169
+#: src/PHP/Admin/AdminMenu.php:256
 msgid "Order statuses that count"
 msgstr ""
+#: build/ninhle-ai-sales-assistant/src/PHP/Admin/AdminMenu.php:170
+#: src/PHP/Admin/AdminMenu.php:170
+#: src/PHP/Admin/AdminMenu.php:257
 msgid "Processing"
 msgstr ""
+#: build/ninhle-ai-sales-assistant/src/PHP/Admin/AdminMenu.php:171
+#: src/PHP/Admin/AdminMenu.php:171
+#: src/PHP/Admin/AdminMenu.php:258
 msgid "Completed"
 msgstr ""
+#: build/ninhle-ai-sales-assistant/src/PHP/Admin/AdminMenu.php:172
+#: src/PHP/Admin/AdminMenu.php:172
+#: src/PHP/Admin/AdminMenu.php:259
 msgid "On hold"
 msgstr ""
+#: build/ninhle-ai-sales-assistant/src/PHP/Admin/AdminMenu.php:173
+#: src/PHP/Admin/AdminMenu.php:173
+#: src/PHP/Admin/AdminMenu.php:260
 msgid "Save settings"
 msgstr ""
+#: build/ninhle-ai-sales-assistant/src/PHP/Admin/AdminMenu.php:174
+#: src/PHP/Admin/AdminMenu.php:174
+#: src/PHP/Admin/AdminMenu.php:261
 msgid "Saving…"
 msgstr ""
+#: build/ninhle-ai-sales-assistant/src/PHP/Admin/AdminMenu.php:175
+#: src/PHP/Admin/AdminMenu.php:175
+#: src/PHP/Admin/AdminMenu.php:262
 msgid "Measurement settings saved."
 msgstr ""
+#: build/ninhle-ai-sales-assistant/src/PHP/Admin/AdminMenu.php:176
+#: src/PHP/Admin/AdminMenu.php:176
+#: src/PHP/Admin/AdminMenu.php:263
 msgid "Could not save the measurement settings."
 msgstr ""
+#: build/ninhle-ai-sales-assistant/src/PHP/Admin/SecurityNotice.php:94
+#. translators: %s: number of shopper conversations the AI assistant answered in the last 90 days.
+#: src/PHP/Admin/ReviewPrompt.php:175
+#, php-format
+msgid "In the last 90 days, your AI sales assistant answered %s shopper conversation."
+msgid_plural "In the last 90 days, your AI sales assistant answered %s shopper conversations."
+msgstr[0] ""
+msgstr[1] ""
+#. translators: %s: number of orders placed after a chat with the AI assistant.
+#: src/PHP/Admin/ReviewPrompt.php:181
+#, php-format
+msgid "%s order was placed after a chat with it."
+msgid_plural "%s orders were placed after a chat with it."
+msgstr[0] ""
+msgstr[1] ""
+#: src/PHP/Admin/ReviewPrompt.php:192
+msgid "If it has been useful, would you share your honest experience in a review on WordPress.org? It helps other store owners decide whether it fits their shop."
+msgstr ""
+#: src/PHP/Admin/ReviewPrompt.php:194
+msgid "Rate on WordPress.org"
+msgstr ""
+#: src/PHP/Admin/ReviewPrompt.php:196
+msgid "Maybe later"
+msgstr ""
+#: src/PHP/Admin/ReviewPrompt.php:198
+msgid "Don't ask again"
+msgstr ""
+#: src/PHP/Admin/ReviewPrompt.php:200
+msgid "Need help? Ask on the support forum"
+msgstr ""
 #: src/PHP/Admin/SecurityNotice.php:94
 msgid "Ninhle AI Sales Assistant: rotate your API credentials"
 msgstr ""
-#: build/ninhle-ai-sales-assistant/src/PHP/Admin/SecurityNotice.php:95
 #: src/PHP/Admin/SecurityNotice.php:95
 msgid "This site previously ran a version of Ninhle AI Sales Assistant that stored provider credentials in plain text in the database. Those values have now been encrypted, but they should be treated as already exposed — anything written in plain text also went into every database backup taken since."
 msgstr ""
-#: build/ninhle-ai-sales-assistant/src/PHP/Admin/SecurityNotice.php:99
 #: src/PHP/Admin/SecurityNotice.php:99
 msgid "Create new credentials at each provider you use (OpenAI, Anthropic, Google Gemini, Telegram bot), revoke the old ones, and enter the new values in Ninhle AI Sales Assistant settings."
 msgstr ""
-#: build/ninhle-ai-sales-assistant/src/PHP/Admin/SecurityNotice.php:104
 #: src/PHP/Admin/SecurityNotice.php:104
 msgid "Dismiss this notice"
 msgstr ""
-#: build/ninhle-ai-sales-assistant/src/PHP/Admin/SettingsPage.php:16
-#: build/ninhle-ai-sales-assistant/src/PHP/Admin/SettingsPage.php:17
 #: src/PHP/Admin/SettingsPage.php:16
 #: src/PHP/Admin/SettingsPage.php:17
 …
 #. translators: %s: commission rate, for example "30%"
-#: build/ninhle-ai-sales-assistant/src/PHP/Admin/SettingsPage.php:45
 #: src/PHP/Admin/SettingsPage.php:45
 #, php-format
 …
 msgstr ""
-#: build/ninhle-ai-sales-assistant/src/PHP/AI/AIService.php:68
 #: src/PHP/AI/AIService.php:68
 msgid ""
 …
 msgstr ""
+#: build/ninhle-ai-sales-assistant/src/PHP/AI/AIService.php:232
+#: src/PHP/AI/AIService.php:232
+#: src/PHP/AI/AIService.php:258
 msgid "The assistant is running in local-only mode. Please contact us through the channels below for help."
 msgstr ""
+#: build/ninhle-ai-sales-assistant/src/PHP/AI/AIService.php:250
+#: src/PHP/AI/AIService.php:250
+#: src/PHP/AI/AIService.php:277
 msgid "Hello! The AI assistant is still being set up. Please try again shortly, or contact us through the channels below."
 msgstr ""
+#: build/ninhle-ai-sales-assistant/src/PHP/AI/AIService.php:304
+#: src/PHP/AI/AIService.php:304
+#: src/PHP/AI/AIService.php:331
 msgid "Sorry, the assistant is temporarily unavailable. Please try again in a moment, or choose \"Talk to a person\"."
 msgstr ""
+#: build/ninhle-ai-sales-assistant/src/PHP/AI/AIService.php:400
+#: src/PHP/AI/AIService.php:400
+msgid "I am still looking this up for you, one moment please."
+msgstr ""
+#: build/ninhle-ai-sales-assistant/src/PHP/AI/AIService.php:406
+#: src/PHP/AI/AIService.php:406
+#: src/PHP/AI/AIService.php:455
+msgid "Sorry, I could not finish looking that up. Please ask me again in a moment."
+msgstr ""
+#: src/PHP/AI/AIService.php:461
 msgid "Sorry, I could not put an answer together just now. Could you ask that again in a different way?"
 msgstr ""
+#: build/ninhle-ai-sales-assistant/src/PHP/AI/AIService.php:417
+#: src/PHP/AI/AIService.php:417
+#: src/PHP/AI/AIService.php:472
 msgid "I understand. Let me bring in a member of our team to help you directly. Please wait a moment."
 msgstr ""
+#: build/ninhle-ai-sales-assistant/src/PHP/AI/AIService.php:418
+#: src/PHP/AI/AIService.php:418
+#: src/PHP/AI/AIService.php:473
 msgid "We are connecting you with a manager now. Please stay in the chat."
 msgstr ""
+#: build/ninhle-ai-sales-assistant/src/PHP/AI/AIService.php:419
+#: src/PHP/AI/AIService.php:419
+#: src/PHP/AI/AIService.php:474
 msgid "Your request is being escalated urgently to the responsible team. Please do not send any more personal information here."
 msgstr ""
-#: build/ninhle-ai-sales-assistant/src/PHP/Commerce/LocalHandler.php:69
 #: src/PHP/Commerce/LocalHandler.php:69
 msgid "Hello! How can I help you today?"
 …
 #. translators: %s is the store or brand name.
-#: build/ninhle-ai-sales-assistant/src/PHP/Commerce/LocalHandler.php:74
 #: src/PHP/Commerce/LocalHandler.php:74
 #, php-format
 …
 msgstr ""
-#: build/ninhle-ai-sales-assistant/src/PHP/Commerce/LocalHandler.php:80
 #: src/PHP/Commerce/LocalHandler.php:80
 msgid "You are welcome. Just message me if you need anything else."
 msgstr ""
-#: build/ninhle-ai-sales-assistant/src/PHP/Commerce/LocalHandler.php:123
 #: src/PHP/Commerce/LocalHandler.php:123
 msgid "Your cart is empty. Tell me which product you want and I will send you the link."
 …
 #. translators: %s is the checkout page URL.
-#: build/ninhle-ai-sales-assistant/src/PHP/Commerce/LocalHandler.php:135
 #: src/PHP/Commerce/LocalHandler.php:135
 #, php-format
 …
 #. translators: %s is the cart page URL.
-#: build/ninhle-ai-sales-assistant/src/PHP/Commerce/LocalHandler.php:155
 #: src/PHP/Commerce/LocalHandler.php:155
 #, php-format
 …
 msgstr ""
-#: build/ninhle-ai-sales-assistant/src/PHP/Commerce/LocalHandler.php:163
 #: src/PHP/Commerce/LocalHandler.php:163
+#: src/PHP/Widget/WidgetLoader.php:142
 msgid "Your cart is empty."
 msgstr ""
 #. translators: 1: list of cart lines, one per line. 2: checkout URL.
-#: build/ninhle-ai-sales-assistant/src/PHP/Commerce/LocalHandler.php:173
 #: src/PHP/Commerce/LocalHandler.php:173
 #, php-format
 …
 #. translators: 1: order number. 2: order status. 3: date the order was placed.
+#: build/ninhle-ai-sales-assistant/src/PHP/Commerce/LocalHandler.php:214
+#: src/PHP/Commerce/LocalHandler.php:214
+#: src/PHP/Commerce/LocalHandler.php:218
 #, php-format
 msgid "Order %1$s is currently: %2$s (placed on %3$s)."
 msgstr ""
-#: build/ninhle-ai-sales-assistant/src/PHP/Commerce/Woo/LeadService.php:197
 #: src/PHP/Commerce/Woo/LeadService.php:197
 msgid "Human support needed"
 msgstr ""
-#: build/ninhle-ai-sales-assistant/src/PHP/Commerce/Woo/LeadService.php:198
 #: src/PHP/Commerce/Woo/LeadService.php:198
 msgid "Priority:"
 msgstr ""
-#: build/ninhle-ai-sales-assistant/src/PHP/Commerce/Woo/LeadService.php:199
 #: src/PHP/Commerce/Woo/LeadService.php:199
 msgid "Issue:"
 msgstr ""
-#: build/ninhle-ai-sales-assistant/src/PHP/Commerce/Woo/LeadService.php:200
 #: src/PHP/Commerce/Woo/LeadService.php:200
 msgid "Summary:"
 …
 #. translators: %d: conversation ID.
-#: build/ninhle-ai-sales-assistant/src/PHP/Commerce/Woo/LeadService.php:202
 #: src/PHP/Commerce/Woo/LeadService.php:202
 #, php-format
 …
 msgstr ""
+#: build/ninhle-ai-sales-assistant/src/PHP/Core/JobDispatcher.php:69
+#: premium/REST/TelegramController.php:55
+#: src/PHP/Core/JobDispatcher.php:69
+msgid "Sorry, the assistant is temporarily unavailable. Please try again shortly."
+msgstr ""
+#: build/ninhle-ai-sales-assistant/src/PHP/Privacy/PersonalData.php:35
+#: build/ninhle-ai-sales-assistant/src/PHP/Privacy/PersonalData.php:43
+#: src/PHP/Core/AsyncKick.php:342
+msgid "Ninhle AI Sales Assistant: background replies are blocked by your host"
+msgstr ""
+#: src/PHP/Core/AsyncKick.php:343
+msgid "The chat still works, but each AI reply now runs while the customer's chat window waits, which keeps a server worker busy for several seconds per reply."
+msgstr ""
+#: src/PHP/Core/AsyncKick.php:344
+msgid "Ask your host to allow WordPress loopback requests (Tools > Site Health shows the same check) and to let PHP finish requests in the background. The plugin checks again once a day and when you save settings."
+msgstr ""
 #: src/PHP/Privacy/PersonalData.php:35
 #: src/PHP/Privacy/PersonalData.php:43
 …
 msgstr ""
-#: build/ninhle-ai-sales-assistant/src/PHP/Privacy/PersonalData.php:144
-#: build/ninhle-ai-sales-assistant/src/PHP/Privacy/PersonalData.php:206
 #: src/PHP/Privacy/PersonalData.php:144
 #: src/PHP/Privacy/PersonalData.php:206
+#: src/PHP/Privacy/PersonalData.php:229
 msgid "Conversation"
 msgstr ""
-#: build/ninhle-ai-sales-assistant/src/PHP/Privacy/PersonalData.php:145
 #: src/PHP/Privacy/PersonalData.php:145
 msgid "Sender"
 msgstr ""
-#: build/ninhle-ai-sales-assistant/src/PHP/Privacy/PersonalData.php:146
 #: src/PHP/Privacy/PersonalData.php:146
 msgid "Message"
 msgstr ""
-#: build/ninhle-ai-sales-assistant/src/PHP/Privacy/PersonalData.php:147
 #: src/PHP/Privacy/PersonalData.php:147
 msgid "Sent"
 msgstr ""
-#: build/ninhle-ai-sales-assistant/src/PHP/Privacy/PersonalData.php:153
 #: src/PHP/Privacy/PersonalData.php:153
 msgid "Sender first name"
 msgstr ""
-#: build/ninhle-ai-sales-assistant/src/PHP/Privacy/PersonalData.php:154
 #: src/PHP/Privacy/PersonalData.php:154
 msgid "Sender last name"
 msgstr ""
-#: build/ninhle-ai-sales-assistant/src/PHP/Privacy/PersonalData.php:155
 #: src/PHP/Privacy/PersonalData.php:155
 msgid "Sender avatar"
 msgstr ""
-#: build/ninhle-ai-sales-assistant/src/PHP/Privacy/PersonalData.php:164
 #: src/PHP/Privacy/PersonalData.php:164
 msgid "Ninhle AI Sales Assistant chat messages"
 msgstr ""
+#: build/ninhle-ai-sales-assistant/src/PHP/Privacy/PersonalData.php:203
+#: src/PHP/Privacy/PersonalData.php:203
+#: src/PHP/Privacy/PersonalData.php:205
+msgid "Order linked to this chat"
+msgstr ""
+#: src/PHP/Privacy/PersonalData.php:208
+msgid "Question the assistant could not answer (contact details hidden)"
+msgstr ""
+#: src/PHP/Privacy/PersonalData.php:211
+msgid "Customer identified in this chat"
+msgstr ""
+#. translators: %d: WordPress user ID of the logged-in customer.
+#: src/PHP/Privacy/PersonalData.php:213
+#, php-format
+msgid "Logged-in account #%d"
+msgstr ""
+#. translators: %d: WooCommerce order ID whose ownership the customer proved in the chat.
+#: src/PHP/Privacy/PersonalData.php:215
+#, php-format
+msgid "Order ID %d (ownership checked)"
+msgstr ""
+#: src/PHP/Privacy/PersonalData.php:218
+msgid "Reason the chat did not lead to an order (AI label)"
+msgstr ""
+#: src/PHP/Privacy/PersonalData.php:222
+msgid "Answer to \"Did this answer your question?\""
+msgstr ""
+#: src/PHP/Privacy/PersonalData.php:226
 msgid "Ninhle AI Sales Assistant chat statistics"
 msgstr ""
+#: build/ninhle-ai-sales-assistant/src/PHP/Privacy/PersonalData.php:208
+#: src/PHP/Privacy/PersonalData.php:208
+msgid "Order linked to this chat"
+msgstr ""
+#: build/ninhle-ai-sales-assistant/src/PHP/Privacy/PersonalData.php:209
+#: src/PHP/Privacy/PersonalData.php:209
+msgid "Answer to \"Did this answer your question?\""
+msgstr ""
+#: build/ninhle-ai-sales-assistant/src/PHP/Privacy/PersonalData.php:210
+#: src/PHP/Privacy/PersonalData.php:210
+#: src/PHP/Privacy/PersonalData.php:231
 msgid "Recorded (UTC)"
 msgstr ""
+#: build/ninhle-ai-sales-assistant/src/PHP/Privacy/PersonalData.php:228
+#: build/ninhle-ai-sales-assistant/src/PHP/REST/LeadController.php:145
+#: build/ninhle-ai-sales-assistant/src/PHP/Widget/WidgetLoader.php:89
+#: premium/CRM/CrmStore.php:610
+#: src/PHP/Privacy/PersonalData.php:228
+#: src/PHP/REST/LeadController.php:145
+#: src/PHP/Widget/WidgetLoader.php:89
+msgid "Name"
+msgstr ""
+#: build/ninhle-ai-sales-assistant/src/PHP/Privacy/PersonalData.php:229
+#: build/ninhle-ai-sales-assistant/src/PHP/REST/LeadController.php:146
+#: build/ninhle-ai-sales-assistant/src/PHP/Widget/WidgetLoader.php:90
+#: src/PHP/Privacy/PersonalData.php:229
+#: src/PHP/Privacy/PersonalData.php:250
 #: src/PHP/REST/LeadController.php:146
 #: src/PHP/Widget/WidgetLoader.php:90
+#: src/PHP/Widget/WidgetLoader.php:95
 msgid "Email"
 msgstr ""
+#: build/ninhle-ai-sales-assistant/src/PHP/Privacy/PersonalData.php:230
+#: build/ninhle-ai-sales-assistant/src/PHP/REST/LeadController.php:147
+#: build/ninhle-ai-sales-assistant/src/PHP/Widget/WidgetLoader.php:91
+#: src/PHP/Privacy/PersonalData.php:230
+#: src/PHP/Privacy/PersonalData.php:251
 #: src/PHP/REST/LeadController.php:147
 #: src/PHP/Widget/WidgetLoader.php:91
+#: src/PHP/Widget/WidgetLoader.php:96
 msgid "Phone"
 msgstr ""
+#: build/ninhle-ai-sales-assistant/src/PHP/Privacy/PersonalData.php:231
+#: build/ninhle-ai-sales-assistant/src/PHP/REST/LeadController.php:148
+#: premium/CRM/CrmStore.php:626
+#: premium/CRM/CrmStore.php:676
+#: src/PHP/Privacy/PersonalData.php:231
+#: src/PHP/REST/LeadController.php:148
+msgid "Status"
+msgstr ""
+#: build/ninhle-ai-sales-assistant/src/PHP/Privacy/PersonalData.php:232
+#: src/PHP/Privacy/PersonalData.php:232
+#: src/PHP/Privacy/PersonalData.php:253
 msgid "Lead score"
 msgstr ""
+#: build/ninhle-ai-sales-assistant/src/PHP/Privacy/PersonalData.php:233
+#: build/ninhle-ai-sales-assistant/src/PHP/REST/LeadController.php:150
+#: premium/CRM/CrmStore.php:640
+#: premium/CRM/CrmStore.php:678
+#: src/PHP/Privacy/PersonalData.php:233
+#: src/PHP/REST/LeadController.php:150
+msgid "Created"
+msgstr ""
+#: build/ninhle-ai-sales-assistant/src/PHP/Privacy/PersonalData.php:240
+#: src/PHP/Privacy/PersonalData.php:240
+#: src/PHP/Privacy/PersonalData.php:261
 msgid "Additional fields"
 msgstr ""
+#: build/ninhle-ai-sales-assistant/src/PHP/Privacy/PersonalData.php:247
+#: src/PHP/Privacy/PersonalData.php:247
+#: src/PHP/Privacy/PersonalData.php:268
 msgid "Ninhle AI Sales Assistant contact details"
 msgstr ""
+#: build/ninhle-ai-sales-assistant/src/PHP/Privacy/PersonalData.php:272
+#: src/PHP/Privacy/PersonalData.php:272
+#: src/PHP/Privacy/PersonalData.php:293
 msgid "Ninhle AI Sales Assistant chat sessions"
 msgstr ""
+#: build/ninhle-ai-sales-assistant/src/PHP/Privacy/PersonalData.php:275
+#: premium/CRM/CrmStore.php:625
+#: premium/CRM/CrmStore.php:666
+#: src/PHP/Privacy/PersonalData.php:275
+msgid "Channel"
+msgstr ""
+#: build/ninhle-ai-sales-assistant/src/PHP/Privacy/PersonalData.php:276
+#: src/PHP/Privacy/PersonalData.php:276
+#: src/PHP/Privacy/PersonalData.php:297
 msgid "Session reference"
 msgstr ""
+#: build/ninhle-ai-sales-assistant/src/PHP/Privacy/PersonalData.php:277
+#: src/PHP/Privacy/PersonalData.php:277
+#: src/PHP/Privacy/PersonalData.php:298
 msgid "First seen"
 msgstr ""
+#: build/ninhle-ai-sales-assistant/src/PHP/Privacy/PersonalData.php:310
+#: src/PHP/Privacy/PersonalData.php:310
+#: src/PHP/Privacy/PersonalData.php:331
 msgid "Ninhle AI Sales Assistant activity log"
 msgstr ""
+#: build/ninhle-ai-sales-assistant/src/PHP/Privacy/PersonalData.php:313
+#: src/PHP/Privacy/PersonalData.php:313
+#: src/PHP/Privacy/PersonalData.php:334
 msgid "Action"
 msgstr ""
+#: build/ninhle-ai-sales-assistant/src/PHP/Privacy/PersonalData.php:314
+#: src/PHP/Privacy/PersonalData.php:314
+#: src/PHP/Privacy/PersonalData.php:335
 msgid "IP address"
 msgstr ""
+#: build/ninhle-ai-sales-assistant/src/PHP/Privacy/PersonalData.php:315
+#: src/PHP/Privacy/PersonalData.php:315
+#: src/PHP/Privacy/PersonalData.php:336
 msgid "Browser"
 msgstr ""
+#: build/ninhle-ai-sales-assistant/src/PHP/Privacy/PersonalData.php:316
+#: premium/CRM/CrmStore.php:668
+#: src/PHP/Privacy/PersonalData.php:316
+msgid "When"
+msgstr ""
+#: build/ninhle-ai-sales-assistant/src/PHP/Privacy/PersonalData.php:409
+#: src/PHP/Privacy/PersonalData.php:409
+#: src/PHP/Privacy/PersonalData.php:430
 msgid "Conversation text that was previously sent to an enabled third-party AI provider is subject to that provider's own retention policy and cannot be deleted from here."
 msgstr ""
+#: build/ninhle-ai-sales-assistant/src/PHP/Privacy/PersonalData.php:530
+#: src/PHP/Privacy/PersonalData.php:530
+#: src/PHP/Privacy/PersonalData.php:551
 msgid "This person was linked to records in a connected CRM. Copies already synced there must be erased in that CRM."
 msgstr ""
+#: build/ninhle-ai-sales-assistant/src/PHP/Privacy/PersonalData.php:538
+#: src/PHP/Privacy/PersonalData.php:538
+#: src/PHP/Privacy/PersonalData.php:559
 msgid "Customer records in Ninhle AI Sales Assistant CRM could not be erased because of a database error. Please run the erasure again."
 msgstr ""
-#: build/ninhle-ai-sales-assistant/src/PHP/Privacy/PolicyContent.php:42
 #: src/PHP/Privacy/PolicyContent.php:42
 msgid "This site uses Ninhle AI Sales Assistant, an AI sales assistant. When you use the chat widget, the following information is stored in this site's own database: the messages you send and receive, the page you started the conversation on, and any name, email address or phone number you choose to provide."
 msgstr ""
-#: build/ninhle-ai-sales-assistant/src/PHP/Privacy/PolicyContent.php:46
 #: src/PHP/Privacy/PolicyContent.php:46
 msgid "Your IP address and browser identification are recorded alongside each message, so the store can investigate abuse of the chat. This information is deleted together with your conversation."
 msgstr ""
-#: build/ninhle-ai-sales-assistant/src/PHP/Privacy/PolicyContent.php:49
 #: src/PHP/Privacy/PolicyContent.php:49
 msgid "The chat widget stores two kinds of item in your browser's local storage: a session token that lets you return to your conversation, and a note that the \"Did this answer your question?\" prompt was already shown, so it is not asked twice. They are not cookies, they are not used for tracking, and they are not shared with any other site. Clearing your browser data removes them."
 msgstr ""
-#: build/ninhle-ai-sales-assistant/src/PHP/Privacy/PolicyContent.php:53
 #: src/PHP/Privacy/PolicyContent.php:53
 msgid "When the assistant shows you products from the store, or you click a product or cart link in the chat, the conversation number is saved in your shopping session (the store's WooCommerce session cookie). If you then place an order within the store's attribution window, the order is linked to that conversation so the store can count orders the assistant helped with. The link is removed when your conversation data is deleted; the order itself is kept as usual."
 msgstr ""
-#: build/ninhle-ai-sales-assistant/src/PHP/Privacy/PolicyContent.php:55
 #: src/PHP/Privacy/PolicyContent.php:55
 msgid "If you answer \"Did this answer your question?\" in the chat, your answer is stored with the conversation and used only for the store's own statistics."
 …
 #. translators: %s is the name of the configured AI provider.
-#: build/ninhle-ai-sales-assistant/src/PHP/Privacy/PolicyContent.php:59
 #: src/PHP/Privacy/PolicyContent.php:59
 #, php-format
 …
 msgstr ""
-#: build/ninhle-ai-sales-assistant/src/PHP/Privacy/PolicyContent.php:64
 #: src/PHP/Privacy/PolicyContent.php:64
 msgid "When you leave your contact details, or when a conversation is passed to a human, a notification containing those details is sent to the store team over Telegram."
 msgstr ""
-#: build/ninhle-ai-sales-assistant/src/PHP/Privacy/PolicyContent.php:68
 #: src/PHP/Privacy/PolicyContent.php:68
 msgid "If you paste a web address into the chat, that address is sent to the third-party service r.jina.ai so its page content can be read."
 msgstr ""
-#: build/ninhle-ai-sales-assistant/src/PHP/Privacy/PolicyContent.php:73
 #: src/PHP/Privacy/PolicyContent.php:73
 msgid "If you use the microphone button in the chat, speech recognition is done by your own web browser, which turns your speech into text in the message box. Depending on your browser, the audio may be sent to the browser maker's speech recognition service (for example Google for Chrome, Apple for Safari, or Microsoft for Edge). This site never receives or stores the audio; it only receives the text you choose to send."
 msgstr ""
-#: build/ninhle-ai-sales-assistant/src/PHP/Privacy/PolicyContent.php:77
 #: src/PHP/Privacy/PolicyContent.php:77
 msgid "When you leave your contact details or request a human, an event containing those details is sent to an automation system configured by the store."
 …
 #. translators: %d is the number of days files are kept.
-#: build/ninhle-ai-sales-assistant/src/PHP/Privacy/PolicyContent.php:84
 #: src/PHP/Privacy/PolicyContent.php:84
 #, php-format
 …
 msgstr[1] ""
-#: build/ninhle-ai-sales-assistant/src/PHP/Privacy/PolicyContent.php:94
 #: src/PHP/Privacy/PolicyContent.php:94
 msgid "You can request a copy of this data, or ask for it to be deleted, using the contact details in this privacy policy. Conversations and contact details are not shared with anyone other than the services named above."
 msgstr ""
-#: build/ninhle-ai-sales-assistant/src/PHP/Privacy/PolicyContent.php:99
 #: src/PHP/Privacy/PolicyContent.php:99
 msgid "A deletion request removes the personal data held by this site. Message text that was already sent to the services named above remains subject to those services' own retention policies and cannot be deleted from here."
 msgstr ""
-#: build/ninhle-ai-sales-assistant/src/PHP/Privacy/PolicyContent.php:109
 #: src/PHP/Privacy/PolicyContent.php:109
 msgid "OpenAI (see openai.com/policies/privacy-policy)"
 msgstr ""
-#: build/ninhle-ai-sales-assistant/src/PHP/Privacy/PolicyContent.php:110
 #: src/PHP/Privacy/PolicyContent.php:110
 msgid "Anthropic (see anthropic.com/legal/privacy)"
 msgstr ""
-#: build/ninhle-ai-sales-assistant/src/PHP/Privacy/PolicyContent.php:111
 #: src/PHP/Privacy/PolicyContent.php:111
 msgid "Google (see policies.google.com/privacy)"
 msgstr ""
-#: build/ninhle-ai-sales-assistant/src/PHP/Privacy/PolicyContent.php:114
 #: src/PHP/Privacy/PolicyContent.php:114
 msgid "the AI provider configured by the store owner"
 msgstr ""
+#: build/ninhle-ai-sales-assistant/src/PHP/REST/AdminController.php:253
+#: src/PHP/REST/AdminController.php:253
+#: src/PHP/REST/AdminController.php:293
 msgid "The Telegram Chat ID is your bot's own ID. Enter the ID of the group or person that should receive notifications, then add the bot to that group (or send the bot a message first)."
 msgstr ""
+#: build/ninhle-ai-sales-assistant/src/PHP/REST/ChatController.php:24
+#: src/PHP/REST/ChatController.php:24
+#: src/PHP/REST/ChatController.php:27
 msgid "Sales Assistant"
 msgstr ""
+#: build/ninhle-ai-sales-assistant/src/PHP/REST/ChatController.php:238
+#: src/PHP/REST/ChatController.php:238
+#: src/PHP/REST/ChatController.php:289
 msgid "Thanks, our team has been notified. A member of staff will reply here as soon as possible."
 msgstr ""
-#: build/ninhle-ai-sales-assistant/src/PHP/REST/Guard.php:98
-#: build/ninhle-ai-sales-assistant/src/PHP/REST/Guard.php:142
 #: src/PHP/REST/Guard.php:98
 #: src/PHP/REST/Guard.php:142
 …
 msgstr ""
-#: build/ninhle-ai-sales-assistant/src/PHP/REST/Guard.php:124
 #: src/PHP/REST/Guard.php:124
 msgid "Security check failed. Please reload the page and try again."
 msgstr ""
-#: build/ninhle-ai-sales-assistant/src/PHP/REST/Guard.php:165
 #: src/PHP/REST/Guard.php:165
 msgid "Missing chat session."
 msgstr ""
-#: build/ninhle-ai-sales-assistant/src/PHP/REST/Guard.php:175
 #: src/PHP/REST/Guard.php:175
 msgid "Invalid or expired chat session."
 msgstr ""
-#: build/ninhle-ai-sales-assistant/src/PHP/REST/Guard.php:184
-#: build/ninhle-ai-sales-assistant/src/PHP/REST/Guard.php:199
 #: src/PHP/REST/Guard.php:184
 #: src/PHP/REST/Guard.php:199
 …
 msgstr ""
-#: build/ninhle-ai-sales-assistant/src/PHP/REST/Guard.php:215
 #: src/PHP/REST/Guard.php:215
 msgid "Too many requests. Please wait a moment."
 msgstr ""
-#: build/ninhle-ai-sales-assistant/src/PHP/REST/Guard.php:242
 #: src/PHP/REST/Guard.php:242
 msgid "Telegram webhook secret is not configured."
 msgstr ""
-#: build/ninhle-ai-sales-assistant/src/PHP/REST/Guard.php:255
 #: src/PHP/REST/Guard.php:255
 msgid "Invalid webhook signature."
 msgstr ""
-#: build/ninhle-ai-sales-assistant/src/PHP/REST/Guard.php:308
 #: src/PHP/REST/Guard.php:308
 msgid "Message must be text."
 msgstr ""
-#: build/ninhle-ai-sales-assistant/src/PHP/REST/Guard.php:313
 #: src/PHP/REST/Guard.php:313
 msgid "Message contains invalid characters."
 msgstr ""
-#: build/ninhle-ai-sales-assistant/src/PHP/REST/Guard.php:317
 #: src/PHP/REST/Guard.php:317
 msgid "Message cannot be empty."
 msgstr ""
-#: build/ninhle-ai-sales-assistant/src/PHP/REST/Guard.php:321
 #: src/PHP/REST/Guard.php:321
 msgid "Message is too large."
 msgstr ""
-#: build/ninhle-ai-sales-assistant/src/PHP/REST/Guard.php:325
 #: src/PHP/REST/Guard.php:325
 msgid "Message is too long."
 msgstr ""
+#: build/ninhle-ai-sales-assistant/src/PHP/REST/LeadController.php:149
+#: src/PHP/REST/InsightsController.php:43
+msgid "Enter both the question and the answer."
+msgstr ""
+#: src/PHP/REST/InsightsController.php:66
+msgid "AI insights need the Starter plan."
+msgstr ""
 #: src/PHP/REST/LeadController.php:149
 msgid "Score"
 msgstr ""
-#: build/ninhle-ai-sales-assistant/src/PHP/Rules/RuleEngine.php:232
 #: src/PHP/Rules/RuleEngine.php:232
 msgid "A member of our team will join this chat shortly."
 msgstr ""
+#: build/ninhle-ai-sales-assistant/src/PHP/Widget/WidgetLoader.php:68
+#: src/PHP/Widget/WidgetLoader.php:68
+#: src/PHP/Widget/WidgetLoader.php:71
 msgid "Open chat"
 msgstr ""
+#: build/ninhle-ai-sales-assistant/src/PHP/Widget/WidgetLoader.php:69
+#: src/PHP/Widget/WidgetLoader.php:69
+#. translators: %d: number of replies the shopper has not read yet.
+#: src/PHP/Widget/WidgetLoader.php:73
+#, php-format
+msgid "new replies: %d"
+msgstr ""
+#: src/PHP/Widget/WidgetLoader.php:74
 msgid "Chat with our assistant"
 msgstr ""
+#: build/ninhle-ai-sales-assistant/src/PHP/Widget/WidgetLoader.php:70
+#: src/PHP/Widget/WidgetLoader.php:70
+#: src/PHP/Widget/WidgetLoader.php:75
 msgid "Cart"
 msgstr ""
+#: build/ninhle-ai-sales-assistant/src/PHP/Widget/WidgetLoader.php:71
+#: src/PHP/Widget/WidgetLoader.php:71
+#: src/PHP/Widget/WidgetLoader.php:76
 msgid "My details"
 msgstr ""
+#: build/ninhle-ai-sales-assistant/src/PHP/Widget/WidgetLoader.php:72
+#: src/PHP/Widget/WidgetLoader.php:72
+#: src/PHP/Widget/WidgetLoader.php:77
 msgid "Clear conversation"
 msgstr ""
 #: build/ninhle-ai-sales-assistant/src/PHP/Widget/WidgetLoader.php:73
 #: src/PHP/Widget/WidgetLoader.php:73
+#: src/PHP/Widget/WidgetLoader.php:78
+#: src/PHP/Widget/WidgetLoader.php:139
 msgid "Close"
 msgstr ""
+#: build/ninhle-ai-sales-assistant/src/PHP/Widget/WidgetLoader.php:74
+#: src/PHP/Widget/WidgetLoader.php:74
+#: src/PHP/Widget/WidgetLoader.php:79
 msgid "Clear the conversation history and start over?"
 msgstr ""
+#: build/ninhle-ai-sales-assistant/src/PHP/Widget/WidgetLoader.php:75
+#: src/PHP/Widget/WidgetLoader.php:75
+#: src/PHP/Widget/WidgetLoader.php:80
 msgid "Clear"
 msgstr ""
+#: build/ninhle-ai-sales-assistant/src/PHP/Widget/WidgetLoader.php:76
+#: src/PHP/Widget/WidgetLoader.php:76
+msgid "Cancel"
+msgstr ""
+#: build/ninhle-ai-sales-assistant/src/PHP/Widget/WidgetLoader.php:77
+#: src/PHP/Widget/WidgetLoader.php:77
+#: src/PHP/Widget/WidgetLoader.php:82
 msgid "Attach a photo or PDF"
 msgstr ""
+#: build/ninhle-ai-sales-assistant/src/PHP/Widget/WidgetLoader.php:78
+#: src/PHP/Widget/WidgetLoader.php:78
+#: src/PHP/Widget/WidgetLoader.php:83
 msgid "Uploading…"
 msgstr ""
+#: build/ninhle-ai-sales-assistant/src/PHP/Widget/WidgetLoader.php:79
+#: src/PHP/Widget/WidgetLoader.php:79
+#: src/PHP/Widget/WidgetLoader.php:84
 msgid "File upload failed."
 msgstr ""
+#: build/ninhle-ai-sales-assistant/src/PHP/Widget/WidgetLoader.php:80
+#: src/PHP/Widget/WidgetLoader.php:80
+#: src/PHP/Widget/WidgetLoader.php:85
 msgid "Your message could not be sent. Please try again."
 msgstr ""
+#: build/ninhle-ai-sales-assistant/src/PHP/Widget/WidgetLoader.php:81
+#: src/PHP/Widget/WidgetLoader.php:81
+#: src/PHP/Widget/WidgetLoader.php:86
 msgid "Call us"
 msgstr ""
+#: build/ninhle-ai-sales-assistant/src/PHP/Widget/WidgetLoader.php:82
+#: src/PHP/Widget/WidgetLoader.php:82
+#: src/PHP/Widget/WidgetLoader.php:87
 msgid "Send"
 msgstr ""
+#: build/ninhle-ai-sales-assistant/src/PHP/Widget/WidgetLoader.php:83
+#: src/PHP/Widget/WidgetLoader.php:83
+#: src/PHP/Widget/WidgetLoader.php:88
 msgid "Your message"
 msgstr ""
+#: build/ninhle-ai-sales-assistant/src/PHP/Widget/WidgetLoader.php:84
+#: src/PHP/Widget/WidgetLoader.php:84
+#: src/PHP/Widget/WidgetLoader.php:89
 msgid "Type your question…"
 msgstr ""
 #. translators: %s is the maximum upload size in megabytes.
+#: build/ninhle-ai-sales-assistant/src/PHP/Widget/WidgetLoader.php:86
+#: src/PHP/Widget/WidgetLoader.php:86
+#: src/PHP/Widget/WidgetLoader.php:91
 #, php-format
 msgid "File is too large. Please choose a file under %sMB."
 msgstr ""
+#: build/ninhle-ai-sales-assistant/src/PHP/Widget/WidgetLoader.php:87
+#: src/PHP/Widget/WidgetLoader.php:87
+#: src/PHP/Widget/WidgetLoader.php:92
 msgid "Thank you. Our team will contact you shortly."
 msgstr ""
+#: build/ninhle-ai-sales-assistant/src/PHP/Widget/WidgetLoader.php:88
+#: src/PHP/Widget/WidgetLoader.php:88
+#: src/PHP/Widget/WidgetLoader.php:93
 msgid "Your contact details"
 msgstr ""
+#: build/ninhle-ai-sales-assistant/src/PHP/Widget/WidgetLoader.php:92
+#: src/PHP/Widget/WidgetLoader.php:92
+#: src/PHP/Widget/WidgetLoader.php:97
 msgid "Submit"
 msgstr ""
+#: build/ninhle-ai-sales-assistant/src/PHP/Widget/WidgetLoader.php:93
+#: src/PHP/Widget/WidgetLoader.php:93
+#: src/PHP/Widget/WidgetLoader.php:98
 msgid "Submitting…"
 msgstr ""
+#: build/ninhle-ai-sales-assistant/src/PHP/Widget/WidgetLoader.php:94
+#: src/PHP/Widget/WidgetLoader.php:94
+#: src/PHP/Widget/WidgetLoader.php:99
 msgid "Please provide at least an email or phone number."
 msgstr ""
+#: build/ninhle-ai-sales-assistant/src/PHP/Widget/WidgetLoader.php:95
+#: src/PHP/Widget/WidgetLoader.php:95
+#: src/PHP/Widget/WidgetLoader.php:100
 msgid "Could not submit your details."
 msgstr ""
+#: build/ninhle-ai-sales-assistant/src/PHP/Widget/WidgetLoader.php:97
+#: src/PHP/Widget/WidgetLoader.php:97
+#: src/PHP/Widget/WidgetLoader.php:102
 msgid "More options"
 msgstr ""
+#: build/ninhle-ai-sales-assistant/src/PHP/Widget/WidgetLoader.php:98
+#: src/PHP/Widget/WidgetLoader.php:98
+#: src/PHP/Widget/WidgetLoader.php:103
 msgid "Expand"
 msgstr ""
+#: build/ninhle-ai-sales-assistant/src/PHP/Widget/WidgetLoader.php:99
+#: src/PHP/Widget/WidgetLoader.php:99
+#: src/PHP/Widget/WidgetLoader.php:104
 msgid "Make smaller"
 msgstr ""
+#: build/ninhle-ai-sales-assistant/src/PHP/Widget/WidgetLoader.php:100
+#: src/PHP/Widget/WidgetLoader.php:100
+#: src/PHP/Widget/WidgetLoader.php:105
 msgid "Talk to a person"
 msgstr ""
+#: build/ninhle-ai-sales-assistant/src/PHP/Widget/WidgetLoader.php:101
+#: src/PHP/Widget/WidgetLoader.php:101
+#: src/PHP/Widget/WidgetLoader.php:106
 msgid "AI assistant"
 msgstr ""
+#: build/ninhle-ai-sales-assistant/src/PHP/Widget/WidgetLoader.php:102
+#: src/PHP/Widget/WidgetLoader.php:102
+#: src/PHP/Widget/WidgetLoader.php:107
 msgid "Waiting for a team member"
 msgstr ""
 #. translators: %s is the first name of the staff member answering the chat.
+#: build/ninhle-ai-sales-assistant/src/PHP/Widget/WidgetLoader.php:104
+#: src/PHP/Widget/WidgetLoader.php:104
+#: src/PHP/Widget/WidgetLoader.php:109
 #, php-format
 msgid "%s is helping you"
 msgstr ""
+#: build/ninhle-ai-sales-assistant/src/PHP/Widget/WidgetLoader.php:105
+#: src/PHP/Widget/WidgetLoader.php:105
+#: src/PHP/Widget/WidgetLoader.php:110
 msgid "A team member is helping you"
 msgstr ""
+#: build/ninhle-ai-sales-assistant/src/PHP/Widget/WidgetLoader.php:106
+#: src/PHP/Widget/WidgetLoader.php:106
+#: src/PHP/Widget/WidgetLoader.php:111
 msgid "This conversation is closed"
 msgstr ""
+#: build/ninhle-ai-sales-assistant/src/PHP/Widget/WidgetLoader.php:107
+#: src/PHP/Widget/WidgetLoader.php:107
+#: src/PHP/Widget/WidgetLoader.php:112
 msgid "Writing a reply…"
 msgstr ""
+#: build/ninhle-ai-sales-assistant/src/PHP/Widget/WidgetLoader.php:108
+#: src/PHP/Widget/WidgetLoader.php:108
+#: src/PHP/Widget/WidgetLoader.php:113
 msgid "Checking product information…"
 msgstr ""
+#: build/ninhle-ai-sales-assistant/src/PHP/Widget/WidgetLoader.php:109
+#: src/PHP/Widget/WidgetLoader.php:109
+#: src/PHP/Widget/WidgetLoader.php:114
 msgid "Looking up your order…"
 msgstr ""
+#: build/ninhle-ai-sales-assistant/src/PHP/Widget/WidgetLoader.php:110
+#: src/PHP/Widget/WidgetLoader.php:110
+#: src/PHP/Widget/WidgetLoader.php:115
 msgid "Connecting you with a team member…"
 msgstr ""
+#: build/ninhle-ai-sales-assistant/src/PHP/Widget/WidgetLoader.php:111
+#: src/PHP/Widget/WidgetLoader.php:111
+#: src/PHP/Widget/WidgetLoader.php:116
+msgid "Waiting in line…"
+msgstr ""
+#: src/PHP/Widget/WidgetLoader.php:119
+msgid "Previous products"
+msgstr ""
+#: src/PHP/Widget/WidgetLoader.php:120
+msgid "Next products"
+msgstr ""
+#: src/PHP/Widget/WidgetLoader.php:121
+msgid "View"
+msgstr ""
+#: src/PHP/Widget/WidgetLoader.php:122
+msgid "In stock"
+msgstr ""
+#: src/PHP/Widget/WidgetLoader.php:124
+msgid "On backorder"
+msgstr ""
+#. translators: %s: date the price was shown, e.g. "24 Oct 2026".
+#: src/PHP/Widget/WidgetLoader.php:126
+#, php-format
+msgid "Price on %s"
+msgstr ""
+#: src/PHP/Widget/WidgetLoader.php:128
+msgid "Add to cart"
+msgstr ""
+#: src/PHP/Widget/WidgetLoader.php:129
+msgid "Adding…"
+msgstr ""
+#: src/PHP/Widget/WidgetLoader.php:130
+msgid "Choose options"
+msgstr ""
+#: src/PHP/Widget/WidgetLoader.php:131
+msgid "Added to cart"
+msgstr ""
+#: src/PHP/Widget/WidgetLoader.php:132
+msgid "View cart"
+msgstr ""
+#: src/PHP/Widget/WidgetLoader.php:133
+msgid "Checkout"
+msgstr ""
+#: src/PHP/Widget/WidgetLoader.php:134
+msgid "Sorry, this item just sold out."
+msgstr ""
+#: src/PHP/Widget/WidgetLoader.php:135
+msgid "You can't add more of this item."
+msgstr ""
+#: src/PHP/Widget/WidgetLoader.php:136
+msgid "Couldn't add to cart."
+msgstr ""
+#: src/PHP/Widget/WidgetLoader.php:137
+msgid "Open the product page"
+msgstr ""
+#: src/PHP/Widget/WidgetLoader.php:138
+msgid "Your cart"
+msgstr ""
+#: src/PHP/Widget/WidgetLoader.php:140
+msgid "Loading your cart…"
+msgstr ""
+#: src/PHP/Widget/WidgetLoader.php:141
+msgid "Couldn't load your cart."
+msgstr ""
+#: src/PHP/Widget/WidgetLoader.php:143
+msgid "Subtotal"
+msgstr ""
+#: src/PHP/Widget/WidgetLoader.php:144
+msgid "Discount"
+msgstr ""
+#: src/PHP/Widget/WidgetLoader.php:146
+msgid "Your orders"
+msgstr ""
+#. translators: %s: order number.
+#: src/PHP/Widget/WidgetLoader.php:148
+#, php-format
+msgid "Order #%s"
+msgstr ""
+#. translators: %d: number of other items in the order.
+#: src/PHP/Widget/WidgetLoader.php:150
+#, php-format
+msgid "and %d more"
+msgstr ""
+#: src/PHP/Widget/WidgetLoader.php:151
+msgid "Tracking number"
+msgstr ""
+#: src/PHP/Widget/WidgetLoader.php:152
+msgid "Track"
+msgstr ""
+#: src/PHP/Widget/WidgetLoader.php:153
+msgid "View order"
+msgstr ""
+#: src/PHP/Widget/WidgetLoader.php:154
 msgid "Did this answer your question?"
 msgstr ""
+#: build/ninhle-ai-sales-assistant/src/PHP/Widget/WidgetLoader.php:112
+#: premium/CRM/CrmStore.php:611
+#: src/PHP/Widget/WidgetLoader.php:112
+msgid "Yes"
+msgstr ""
+#: build/ninhle-ai-sales-assistant/src/PHP/Widget/WidgetLoader.php:113
+#: src/PHP/Widget/WidgetLoader.php:113
+#: src/PHP/Widget/WidgetLoader.php:156
 msgid "Not yet"
 msgstr ""
+#: build/ninhle-ai-sales-assistant/src/PHP/Widget/WidgetLoader.php:114
+#: src/PHP/Widget/WidgetLoader.php:114
+#: src/PHP/Widget/WidgetLoader.php:157
 msgid "Skip"
 msgstr ""
+#: build/ninhle-ai-sales-assistant/src/PHP/Widget/WidgetLoader.php:115
+#: src/PHP/Widget/WidgetLoader.php:115
+#: src/PHP/Widget/WidgetLoader.php:158
 msgid "Thanks for letting us know."
 msgstr ""
+#: build/ninhle-ai-sales-assistant/src/PHP/Widget/WidgetLoader.php:116
+#: src/PHP/Widget/WidgetLoader.php:116
+#: src/PHP/Widget/WidgetLoader.php:159
 msgid "Other ways to reach us"
 msgstr ""
+#: build/ninhle-ai-sales-assistant/src/PHP/Widget/WidgetLoader.php:118
+#: src/PHP/Widget/WidgetLoader.php:118
+#: src/PHP/Widget/WidgetLoader.php:161
 msgid "Speak your message"
 msgstr ""
+#: build/ninhle-ai-sales-assistant/src/PHP/Widget/WidgetLoader.php:119
+#: src/PHP/Widget/WidgetLoader.php:119
+#: src/PHP/Widget/WidgetLoader.php:162
 msgid "Stop listening"
 msgstr ""
+#: build/ninhle-ai-sales-assistant/src/PHP/Widget/WidgetLoader.php:120
+#: src/PHP/Widget/WidgetLoader.php:120
+#: src/PHP/Widget/WidgetLoader.php:163
 msgid "Listening…"
 msgstr ""
+#: build/ninhle-ai-sales-assistant/src/PHP/Widget/WidgetLoader.php:121
+#: src/PHP/Widget/WidgetLoader.php:121
+#: src/PHP/Widget/WidgetLoader.php:164
 msgid "Microphone access is blocked. Allow it in your browser settings, or type your message."
 msgstr ""
+#: build/ninhle-ai-sales-assistant/src/PHP/Widget/WidgetLoader.php:122
+#: src/PHP/Widget/WidgetLoader.php:122
+#: src/PHP/Widget/WidgetLoader.php:165
 msgid "No speech was heard. Please try again."
 msgstr ""
+#: build/ninhle-ai-sales-assistant/src/PHP/Widget/WidgetLoader.php:123
+#: src/PHP/Widget/WidgetLoader.php:123
+#: src/PHP/Widget/WidgetLoader.php:166
 msgid "No microphone was found. Please type your message."
 msgstr ""
+#: build/ninhle-ai-sales-assistant/src/PHP/Widget/WidgetLoader.php:124
+#: src/PHP/Widget/WidgetLoader.php:124
+#: src/PHP/Widget/WidgetLoader.php:167
 msgid "Voice input needs an internet connection. Please type your message."
 msgstr ""
+#: build/ninhle-ai-sales-assistant/src/PHP/Widget/WidgetLoader.php:125
+#: src/PHP/Widget/WidgetLoader.php:125
+#: src/PHP/Widget/WidgetLoader.php:168
 msgid "Your browser cannot recognise this language. Please type your message."
 msgstr ""
+#: build/ninhle-ai-sales-assistant/src/PHP/Widget/WidgetLoader.php:126
+#: src/PHP/Widget/WidgetLoader.php:126
+#: src/PHP/Widget/WidgetLoader.php:169
 msgid "Voice input is not available right now. Please type your message."
 msgstr ""
+#: build/ninhle-ai-sales-assistant/src/PHP/Widget/WidgetLoader.php:164
+#: src/PHP/Widget/WidgetLoader.php:164
+#: src/PHP/Widget/WidgetLoader.php:215
 msgid "You are chatting with an AI assistant. A team member can join when needed."
 msgstr ""
-#: premium/CRM/CrmStore.php:609
-msgid "Customer ID"
-msgstr ""
-#: premium/CRM/CrmStore.php:611
-msgid "Verified"
-msgstr ""
-#: premium/CRM/CrmStore.php:611
-msgid "No"
-msgstr ""
-#. translators: %s: contact type, for example "email" or "phone".
-#: premium/CRM/CrmStore.php:616
-#, php-format
-msgid "Contact (%s)"
-msgstr ""
-#: premium/CRM/CrmStore.php:620
-msgid "Ninhle AI Sales Assistant customer profile"
-msgstr ""
-#: premium/CRM/CrmStore.php:623
-msgid "Ninhle AI Sales Assistant contact permissions"
-msgstr ""
-#: premium/CRM/CrmStore.php:624
-msgid "Purpose"
-msgstr ""
-#: premium/CRM/CrmStore.php:627
-msgid "Source"
-msgstr ""
-#: premium/CRM/CrmStore.php:628
-msgid "Recorded"
-msgstr ""
-#: premium/CRM/CrmStore.php:634
-msgid "Ninhle AI Sales Assistant purchase opportunities"
-msgstr ""
-#: premium/CRM/CrmStore.php:635
-msgid "Need"
-msgstr ""
-#: premium/CRM/CrmStore.php:636
-msgid "Stage"
-msgstr ""
-#: premium/CRM/CrmStore.php:637
-msgid "Payment"
-msgstr ""
-#: premium/CRM/CrmStore.php:638
-msgid "Products"
-msgstr ""
-#: premium/CRM/CrmStore.php:664
-msgid "Ninhle AI Sales Assistant customer history"
-msgstr ""
-#: premium/CRM/CrmStore.php:665
-#: premium/CRM/CrmStore.php:675
-msgid "Type"
-msgstr ""
-#: premium/CRM/CrmStore.php:667
-msgid "Content"
-msgstr ""
-#: premium/CRM/CrmStore.php:674
-msgid "Ninhle AI Sales Assistant support and follow-up requests"
-msgstr ""
-#: premium/CRM/CrmStore.php:677
-msgid "Resolution"
-msgstr ""
-#: premium/Integrations/TelegramService.php:77
-msgid "None"
-msgstr ""
-#. translators: %s: chat widget brand name.
-#: premium/Integrations/TelegramService.php:79
-#, php-format
-msgid "New lead from %s"
-msgstr ""
-#: premium/Integrations/TelegramService.php:80
-msgid "Name:"
-msgstr ""
-#: premium/Integrations/TelegramService.php:81
-msgid "Email:"
-msgstr ""
-#: premium/Integrations/TelegramService.php:82
-msgid "Phone:"
-msgstr ""
-#: premium/Webhooks/WebhookDispatcher.php:113
-msgid "Outgoing webhooks are available in the Pro plan."
-msgstr ""

ninhle-ai-sales-assistant/tags/2.6.0/ninhle-ai-sales-assistant.php

-              r3761175
+              r3765552
 <?php
 /**
  * Plugin Name: Ninhle AI Sales Assistant for WooCommerce
  * Description: AI sales and customer support for WooCommerce, powered by store data with product guidance, lead capture, and human handoff.
  * Version:     2.5.0
+ * Plugin Name: Ninhle AI Sales Assistant – AI Chatbot for WooCommerce
+ * Description: AI chatbot and shopping assistant for WooCommerce: answers from your catalog, adds to cart in the chat, tracks orders and shows why shoppers don't buy.
+ * Version:     2.6.0
  * Author:      Ninhle
  * Author URI:  https://ninhle.com
 …
 // Define Plugin Constants
 define('SMBCOMMERCE_VERSION', '2.5.0');
+define('SMBCOMMERCE_VERSION', '2.6.0');
 define('SMBCOMMERCE_FILE', __FILE__);
 define('SMBCOMMERCE_PATH', plugin_dir_path(__FILE__));

ninhle-ai-sales-assistant/tags/2.6.0/package-lock.json

-              r3761175
+              r3765552
+{
   "name": "ninhle-ai-sales-assistant-frontend",
   "version": "2.5.0",
+  "version": "2.6.0",
   "lockfileVersion": 3,
   "requires": true,
 …
     "": {
       "name": "ninhle-ai-sales-assistant-frontend",
       "version": "2.5.0",
+      "version": "2.6.0",
       "dependencies": {
         "preact": "^10.23.1",

ninhle-ai-sales-assistant/tags/2.6.0/package.json

r3761175	r3765552
2	2	"name": "ninhle-ai-sales-assistant-frontend",
3	3	"private": true,
4		"version": "2.5.0",
	4	"version": "2.6.0",
5	5	"type": "module",
6	6	"scripts": {

ninhle-ai-sales-assistant/tags/2.6.0/readme.txt

-              r3762743
+              r3765552
 Tested up to: 7.1
 Requires PHP: 8.1
 Stable tag: 2.5.0
+Stable tag: 2.6.0
 License: GPLv2 or later
 License URI: https://www.gnu.org/licenses/gpl-2.0.html
 AI chatbot and shopping assistant for WooCommerce: answers from your real catalog, tracks orders, hands off to your team, shows AI-assisted orders.
+AI chatbot and shopping assistant for WooCommerce: answers from your catalog, adds to cart in chat, tracks orders and shows why shoppers don't buy.
 == Description ==
 **Turn shopper questions into orders.** Ninhle AI Sales Assistant is an AI chatbot for WooCommerce: a shopping assistant for your customers and a sales assistant for you. It answers in seconds from the prices, stock and product details already in your store, looks up orders, brings in your team when needed, and shows you which orders followed a chat.
+**Turn shopper questions into orders.** Ninhle AI Sales Assistant is an AI chatbot and shopping assistant for WooCommerce. It answers from your real catalog, adds products to the cart right in the chat, tracks orders, and shows you why shoppers ask but don't buy.
 Shoppers ask the same things all day: *Is it in stock? Does it come in M? How long is shipping? Where is my order?* When nobody answers, many of them leave. Unlike a generic ecommerce chatbot that only knows what it was trained on, this WooCommerce chatbot answers from live lookups against your store, and says so when it does not know.
 …
 = Get started in three steps =
 . **Connect an AI provider.** Paste your own API key from OpenAI, Anthropic (Claude) or Google (Gemini). You pay the provider directly. Or start in local-only mode with no key at all.
+. **Connect an AI provider.** Paste your own API key from OpenAI, Anthropic (Claude) or Google (Gemini), or use the AI connection built into WordPress 7.0 and later. You pay the provider directly. Or start in local-only mode with no key at all.
 . **Sync your catalog.** One click, or `wp ninhle-ai-sales-assistant sync-products`, and the assistant knows your products, prices and stock.
 . **Go live.** The chat appears on your store with your name, logo, colour and suggested questions.
+= An AI chatbot that answers from your real catalog =
+Product facts come from your WooCommerce store: prices, stock, product details, store policies and your own pages. If the catalog has not been synced, the assistant says so and offers a person instead of guessing. It never invents prices or stock.
+= A shopping assistant that sells, not just chats =
+An editable sales playbook sets the tone, the qualifying questions, how to handle objections and how to close. The assistant recommends products from your catalog and links shoppers straight to them, so a question turns into a product page, a cart and a checkout.
+= Add to cart in the chat =
+Product answers come with product cards: photo, current price, stock and rating, read from WooCommerce when the reply is shown. Shoppers tap **Add to cart** without leaving the chat. WooCommerce updates the cart in the shopper's own browser, so your prices, stock rules and discounts apply as usual, and a cart view in the chat leads to Checkout.
+In the free version, products with options link to the product page. The Starter plan lets shoppers pick options, change quantities and apply the discount codes you allow, right on the card.
+= Answers from your real catalog =
+Product facts come from your WooCommerce store: prices, stock, product details, store policies and your own pages. When a search finds nothing, the assistant suggests the nearest categories and asks one question instead of guessing. It never invents prices or stock, and products you hide from the catalog are never shown.
 = Order tracking in the chat =
+Customers ask "Where is my order?" and get the status right in the chat once they give the order number with the email or phone number used for it. Nobody on your team has to look it up.
+"Where is my order?" gets an order card in the chat: status, items, total and tracking number with a Track link (from WooCommerce Shipment Tracking, Advanced Shipment Tracking or an order field you choose). Logged-in customers see their recent orders straight away; guests give the order number with the email or phone number used for it. Without that proof, nothing is revealed.
+= Replies in the shopper's language =
+The assistant detects the language of each message (15 languages, without an AI call) and answers in it, keeping product names, prices and order numbers exactly as in your store. You can keep every reply in your store's language instead.
+= Sales Insights: why shoppers don't buy =
+The Sales Insights tab lists the questions the assistant could not answer, grouped and ranked; type your answer there and the assistant uses it from the next reply. It also shows what shoppers searched for but could not find, and which products they wanted while out of stock. Contact details are hidden.
+In the Starter plan, an AI labels each night why finished chats did not lead to an order (price, shipping, size, stock, missing information and more), with quotes, and a weekly summary can be emailed to you.
 = A person is one tap away =
 "Talk to a person" is always visible, and the assistant hands off complaints, explicit requests and answers it is not sure about. Your team replies from the Inbox in WP Admin, and a webhook you choose can be notified.
+"Talk to a person" is always visible, and the assistant hands off complaints, explicit requests and questions your store data cannot answer. Your team replies from the Inbox in WP Admin, and a badge on the minimized chat button shows new replies. In the Starter plan, the Inbox shows a customer card for logged-in customers and those who proved an order: orders, total spent, last order and recent products.
 = See the orders the chatbot helped close =
 …
 The AI Value & Performance tab shows what the AI cost, how many orders followed a chat and how conversations ended, each with its sample size, from the day you install. Leads left in the chat stay in your own database and export to CSV.
+= Ready for AI agents (MCP) =
+On WordPress 6.9 and later, turn on "AI agents" in Settings to register read-only abilities with the WordPress Abilities API: search products, product details and store policies. The MCP Adapter plugin can offer them to MCP clients. Only published, visible products and your store policies are shared, never orders, carts or customer data. Off by default, limited to 60 requests per hour per IP address.
 = Your key, your data, no per-conversation fee =
 Use your own OpenAI, Anthropic Claude or Google Gemini API key and pay the provider directly. Requests go from your server to that provider; there is no middleman server and no per-chat fee from us. Simple greetings and store policy, cart and order-status questions are answered from store data without an AI call whenever the store has the answer, which keeps the cost down.
+Use your own OpenAI, Anthropic Claude or Google Gemini API key and pay the provider directly, or use the AI provider connected in WordPress 7.0+ (Settings > Connectors). There is no middleman server and no per-chat fee from us. Greetings, store policies, cart questions and order status are answered from store data without an AI call when the store has the answer, and AI replies run in the background so a slow provider does not hold up your pages.
 = Everything in the free WooCommerce chatbot =
+* **Bring your own key:** Anthropic Claude, OpenAI or Google Gemini. You control the account and the spend.
+* **Store tools:** product search and details, order status (only after the customer proves they own the order), digital downloads, store policies and site content.
+* **Sales playbook and rules:** persona, qualifying questions, objection handling and closing, plus keyword rules for instant answers.
+* **Lead capture:** a contact form in the chat, with leads stored in your database and exportable to CSV.
+* **Human handoff:** visitors always see whether they are talking to the AI assistant, waiting for your team or talking to a team member. A webhook URL you choose can be notified.
+* **AI Value & Performance:** AI cost recorded per request from your provider's usage data and a dated price table; orders that followed a chat; conversations resolved (confirmed by the customer), handed off or unresolved.
+* **Conversation inbox:** read every conversation, take over from the bot and hand the chat back when you are done.
+* **Formatted answers:** bold text, lists, tables, links and product images display cleanly in the chat.
+* **Voice input (optional, off by default):** visitors can speak their message; the browser turns it into text they check before sending.
+* **Your brand:** widget name, logo, colour, font and suggested question chips, with a live preview.
+* **Local-only mode:** answer product, cart and order questions from store data without calling any AI provider.
+* **Light on your pages:** the chat window loads only when a visitor opens it.
+* **Privacy built in:** WordPress personal-data export and erasure, attachment retention, rate limiting.
+* **Translation-ready:** every string can be translated on translate.wordpress.org.
+* **WooCommerce compatible:** supports High-Performance Order Storage (HPOS) and the Cart and Checkout blocks.
+* **Bring your own key:** Anthropic Claude, OpenAI or Google Gemini, or the AI connection in WordPress 7.0+.
+* **Product cards and add to cart in the chat,** with a cart view.
+* **Order tracking:** order cards with tracking numbers; "my orders" for logged-in customers.
+* **Replies in the shopper's language** or always in your store's language.
+* **Sales Insights:** unanswered questions, searches with no result and out-of-stock demand.
+* **Store tools:** product search and details, order status for the order's owner, digital downloads, store policies and site content.
+* **Sales playbook and rules:** persona, qualifying questions, objection handling, closing and keyword rules.
+* **Lead capture** in the chat, stored in your database and exportable to CSV.
+* **Human handoff and Inbox:** a clear status for visitors, a new-replies badge, take over and hand back, an optional webhook.
+* **AI Value & Performance:** AI cost per request, AI-assisted orders and conversation outcomes.
+* **Formatted answers:** lists, tables, links and product images.
+* **Voice input** (optional, off by default).
+* **Your brand:** name, logo, colour, font and suggested questions, with a live preview.
+* **Local-only mode:** answers from store data without any AI provider.
+* **Ready for AI agents** (WordPress 6.9+, off by default).
+* **Light, private and translation-ready:** the chat loads only when needed; personal-data export and erasure; HPOS and Cart and Checkout blocks supported.
 = Optional paid plans =
 …
 plugin; nothing in the free version is locked or time-limited.
+**Starter** — product variations with per-variation add-to-cart links, Telegram
+notifications for new leads and handoffs, a sales dashboard, cached answers
+for repeated questions, and the revenue of orders that followed a chat, per currency,
+on the AI Value & Performance tab.
+**Starter** — options, quantities and allowed discount codes on product cards in the chat;
+nightly AI labels of why shoppers did not buy, with a weekly email summary; a customer card in
+the Inbox; product variations with per-variation add-to-cart links; Telegram notifications for
+new leads and handoffs; a sales dashboard; cached answers for repeated questions; and the
+revenue of orders that followed a chat, per currency, on the AI Value & Performance tab.
 **Pro** — everything in Starter, plus coupon validation, automatic failover to a
 …
 conversation history, your sales playbook and business information, and product data from
 your own store, each time a visitor sends a message. Nothing is sent in local-only mode.
+If you choose "WordPress AI connection" (WordPress 7.0+), the same data goes through WordPress
+to the provider you connected in Settings > Connectors, under that provider's terms.
 * Anthropic (Claude) — https://www.anthropic.com/legal/privacy — https://www.anthropic.com/legal/consumer-terms
 * OpenAI — https://openai.com/policies/privacy-policy — https://openai.com/policies/terms-of-use
 * Google (Gemini) — https://policies.google.com/privacy — https://ai.google.dev/gemini-api/terms
+**Sales Insights AI labeling (Starter plan only, optional, off by default)** — the free
+version contains no code for this. If you turn it on, once a night the text of finished chats
+that did not lead to an order is sent to your AI provider, with email addresses and phone
+numbers replaced by placeholders, so the AI can label why the shopper did not buy. A monthly
+spending limit you set stops the job.
 **Link reading (optional, off by default)** — when you enable "Let the bot read links
 …
 permission_callback, and the endpoints the AI uses as tools are internal-only -
 they cannot be reached from outside the site. Visitor sessions use hashed tokens
+and chat messages are rate limited per session.
+and chat messages are rate limited per session. When a background AI reply is started
+through a loopback request, that request is signed and expires after 60 seconds.
+The plugin server never changes a shopper's cart: "Add to cart" in the chat calls
+the WooCommerce Store API from the shopper's own browser. The AI can only propose
+products that come from your catalog, and the card always reads the current price
+and stock from WooCommerce.
 Chat messages are rendered as DOM elements rather than injected HTML, and only
 …
 paragraph about this to Settings > Privacy.
+Sales Insights stores the questions the assistant could not answer, with email addresses
+and phone numbers hidden, and in the Starter plan the reason a chat did not lead to an
+order with a short quote. When a logged-in customer chats, or a customer proves they own
+an order, the conversation records that account or order number, so your team can see
+the customer card (Starter plan). The language of each conversation is stored to reply in
+it. All of this is included in the personal-data export and removed by the eraser.
+In the visitor's browser, the chat keeps its session token and, for the new-replies badge,
+the conversation number, the last message seen and when it was seen (localStorage). No
+message text is stored there.
 == Installation ==
 …
 AI provider for your own API key, or use local-only mode with no key at all.
+= Can this WooCommerce chatbot add products to the cart? =
+Yes. Product answers show cards with an Add to cart button, and the cart is updated by WooCommerce
+in the shopper's browser, so your prices, stock and cart rules apply. In the free version, products
+with options link to the product page; the Starter plan lets shoppers choose options and quantities
+on the card. Nothing is added until the shopper taps the button.
 = Can customers track their orders in the chat? =
+Yes. When a customer gives the order number together with the email address or phone number used
+for the order, the assistant shows the order status in the chat. Without that proof it reveals
+nothing about the order.
+Yes. The assistant shows an order card with the status, items and tracking number. Logged-in
+customers can ask for their recent orders. Guests give the order number together with the email
+address or phone number used for the order; without that proof the assistant reveals nothing.
+= Does it reply in the customer's language? =
+Yes, by default on new installs. It detects the language of each message and answers in it. Sites
+upgraded from an earlier version keep replying in the store's language until you change "Reply
+language" in Settings.
 = Which AI models does the chatbot work with? =
+Anthropic Claude, OpenAI and Google Gemini, with your own API key for each. You choose the
+Anthropic Claude, OpenAI and Google Gemini, with your own API key for each. On WordPress 7.0 and
+later you can also use the AI provider connected in Settings > Connectors. You choose the
 provider and can switch at any time.
+= What does Sales Insights show? =
+The questions shoppers asked that the assistant could not answer, grouped and ranked, what they
+searched for but could not find, and which products they wanted while out of stock. You can add
+an answer from the same screen. The Starter plan adds the reasons chats did not lead to an order and a
+weekly email summary.
+= Can AI agents read my product catalog (MCP)? =
+Yes, if you allow it. On WordPress 6.9 and later, turn on "AI agents" in Settings: the plugin
+registers read-only abilities for product search, product details and store policies. With the
+MCP Adapter plugin, MCP clients can use them. Orders, carts and customer data are never shared.
 = Does the shopping assistant recommend products? =
 Yes. It searches your synced WooCommerce catalog, recommends products that match what the shopper
 asked for and links to them. It only recommends products that exist in your store.
+asked for and shows them as cards. It only recommends products that exist in your store.
 = Do I need a paid AI subscription? =
 …
 and are billed directly by that provider. Local-only mode needs no key.
+= How much does the AI cost to run? =
+It depends on the provider and model you choose, and you pay the provider directly. In our
+internal test of 60 conversations with GPT-4o mini, the AI cost about US$0.0006 per conversation;
+larger models cost more. The AI Value & Performance tab shows what your own store actually spent.
+= How much does an AI chatbot for WooCommerce cost to run? =
+It depends on the provider and model you choose, and you pay the provider directly. In our test
+of 60 conversations on a real store with version 2.6.0, GPT-4o mini cost about US$0.0009 per
+conversation and Gemini 3.8 Flash about US$0.015. The AI Value & Performance tab shows what your
+own store actually spent.
 = Can I try it without an API key? =
 Yes. Local-only mode answers product, cart and order questions from your store data without
 calling any AI provider. Add a key later when you want full conversations.
+Yes. Local-only mode answers greetings, store policies, cart and order questions from your store
+data without calling any AI provider. Add a key later when you want full conversations.
 = Will it slow down my store? =
+The chat button is small, and the chat window and voice input load only when a visitor opens
+the chat. Nothing is loaded from third-party servers unless you pick a Google font.
+The chat button is small. The chat window, product cards, cart view and voice input load only
+when they are needed, and AI replies run in the background after a message is sent. While the
+chat is minimized after a recent conversation, it checks for new replies every 25 seconds, only
+while the browser tab is visible. Nothing is loaded from third-party servers unless you pick a
+Google font.
 = Is my store data sent to you? =
 …
 = Does it work without WooCommerce? =
 The chat and lead capture work on any WordPress site. Product search, catalog grounding and
 order lookup require WooCommerce.
+The chat and lead capture work on any WordPress site. Product search, product cards, catalog
+grounding and order lookup require WooCommerce.
 = Will it invent prices or stock? =
+No. The playbook forbids it and product facts come from lookups against your store. If the
+catalog has not been synced, the bot is told to say so and offer a handoff instead of guessing.
+No. Product facts come from lookups against your store, and product cards read the current price
+and stock from WooCommerce when the reply is shown. If the catalog has not been synced, the bot
+is told to say so and offer a handoff instead of guessing.
 = What counts as an "AI-assisted order"? =
 …
 An order placed within your attribution window (24 hours, 72 hours or 7 days) after the
 customer received an answer with products from your store, or clicked a product or cart link
 in the chat. Each order is counted once. Cancelled, failed and fully refunded orders are left
+out, and partial refunds are deducted. AI-assisted does not mean the AI was the only reason
 for the order.
+in the chat, or added a product to the cart from the chat. Each order is counted once.
+Cancelled, failed and fully refunded orders are left out, and partial refunds are deducted.
+AI-assisted does not mean the AI was the only reason for the order.
 = Is anything in the free version locked? =
 …
 == Changelog ==
+= 2.6.0 =
+* Added: add to cart in the chat. Product answers show cards with photo, current price, stock and rating, read from WooCommerce when the reply is shown. Simple products have an Add to cart button that uses the WooCommerce Store API in the shopper's browser; the plugin server never changes the cart. A cart view in the chat shows the items, subtotal and Checkout.
+* Added: order tracking cards in the chat, with status, date, items, total and tracking number with a Track link (WooCommerce Shipment Tracking, Advanced Shipment Tracking or an order field you choose in Settings). Logged-in customers can ask for their recent orders without giving an email address.
+* Added: Sales Insights tab: questions the assistant could not answer, grouped and ranked, with "Add answer" to teach the assistant; searches with no matching product; products wanted while out of stock. Email addresses and phone numbers are hidden.
+* Added: replies in the shopper's language (15 languages detected without an AI call). New installs reply in the customer's language; upgraded sites keep the store's language until you change "Reply language" in Settings.
+* Added (Starter): choose options and quantities on product cards, remove items and apply discount codes you allow; the assistant can prepare the card with the shopper's choice.
+* Added (Starter): nightly AI labels of why chats did not lead to an order, with quotes, a monthly spending limit and an optional weekly email summary.
+* Added (Starter): a customer card in the Inbox for logged-in customers and customers who proved an order: order count, total spent, last order and recent products. Shown only to users who can view WooCommerce orders.
+* Added: a badge on the chat button when a reply arrives while the chat is minimized.
+* Added: "WordPress AI connection" as an AI provider on WordPress 7.0 and later (Settings > Connectors).
+* Added: optional read-only abilities for AI agents (WordPress Abilities API, WordPress 6.9+): product search, product details and store policies. Off by default.
+* Added: after a week of use, once the assistant has answered at least 10 conversations or helped with an order, administrators are asked on the plugin screens whether they would leave a review on WordPress.org, with "Maybe later" and "Don't ask again". At most three times, never within a day of an AI error, and it can be turned off with a filter.
+* Changed: AI replies now run in the background after a message is sent, instead of inside the visitor's next request. At most 2 replies run at the same time by default. The chat checks for replies often right after a message and less often while idle.
+* Changed: product search also finds products when the shopper's words are in a different order or include extra words.
+* Changed: the plugin is now named "Ninhle AI Sales Assistant – AI Chatbot for WooCommerce".
+* Fixed: products hidden from the catalog could still be recommended.
+* Fixed: a product on sale for 0 was quoted at its regular price, and a sale scheduled for later was quoted before it started.
+* Fixed: questions that mention payment (for example "Do you have a plugin for QR payments?") were answered with the checkout link.
+* Fixed: logged-in customers were treated as guests in the chat, so their account could not be used to look up their orders.
+* Fixed: with Google Gemini, a saved model that Google no longer offers to new API keys made every reply fail. The plugin now falls back to the current Gemini Flash model and logs a reminder to update the setting.
+* Fixed: Gemini could return an empty reply when its thinking used up the answer length.
+* Fixed: with LiteSpeed Cache, the cart shown in the chat could be served from the page cache and look empty or out of date.
+* Fixed: when the AI provider was slow, the visitor could be told the assistant was still looking and then get no answer.
 = 2.5.0 =
 …
 == Upgrade Notice ==
+= 2.6.0 =
+Add to cart in the chat, order tracking with tracking numbers, replies in the shopper's language and Sales Insights. Data and settings are kept; replies stay in your store's language until you change "Reply language". The catalog refreshes within the hour.
 = 2.5.0 =
 Replies display with proper formatting and product images no longer break. Adds optional voice input (off by default). Your data and settings are kept. To refresh product images right away, click "Sync products now" in Settings; otherwise they refresh within the hour.
 …
 = 2.4.0 =
 New AI Value & Performance tab and a redesigned chat widget with a "Talk to a person" button. Statistics start on the day you upgrade. Check Settings > Business information: sample text from earlier versions is no longer used, so enter your real details.
-= 2.3.0 =
-Telegram notifications and other paid features now ship only in the Starter and Pro plans. Adds personal-data export/erasure and WooCommerce HPOS compatibility.

ninhle-ai-sales-assistant/tags/2.6.0/src/JS/admin/components/Inbox.tsx

-              r3761175
+              r3765552
 import { api } from '../api';
 import { ConfirmBox, NoticeList, useConfirm, useNotices } from './Feedback';
+import { CustomerCard, CustomerCardData } from './CustomerCard';
 // Nhãn hiển thị (2.5.0): chủ shop đọc "Waiting for your team" thay vì mã human_active.
 …
 };
+export function Inbox() {
+/** openId: mở thẳng hội thoại này (link "Open chat" trong Sales Insights). */
+export function Inbox({ openId = null }: { openId?: number | null } = {}) {
     const { notices, push, dismiss } = useNotices();
     const confirmation = useConfirm();
 …
     const timeoutRef = useRef<number | null>(null);
     const lastMessageIdRef = useRef<number | null>(null);
+    // Thẻ khách (S12, Starter): chỉ có khi khách đã biết chắc; tải lại khi có tin mới (khách vừa chứng minh đơn).
+    const [customer, setCustomer] = useState<CustomerCardData | null>(null);
+    const shownIdRef = useRef<number | null>(null);
+    const loadCustomer = (id: number) => {
+        // Trả lời muộn của hội thoại trước không được hiện trên hội thoại đang mở.
+        api.get(`/admin/conversations/${id}/customer`)
+            .then(data => { if (shownIdRef.current === id) setCustomer(data?.card || null); })
+            .catch(() => { if (shownIdRef.current === id) setCustomer(null); });
+    };
     useEffect(() => { loadConversations(); }, []);
+    useEffect(() => {
+        if (!openId) return;
+        api.get(`/admin/conversations/${openId}`)
+            .then(conv => conv && selectConversation(conv))
+            .catch(() => push('error', 'This conversation no longer exists.'));
+    }, [openId]);
     const loadConversations = async () => {
 …
     const selectConversation = async (conv: any) => {
         setActiveConv(conv);
+        shownIdRef.current = conv.id;
+        setCustomer(null);
+        loadCustomer(conv.id);
         try {
             const data = await api.getMessages(conv.id);
 …
                 scrollToBottom();
                 pollIntervalRef.current = 5000;
+                loadCustomer(activeConv.id);
+            }
         } catch { pollIntervalRef.current = Math.min(pollIntervalRef.current * 2, 60000); }
 …
             try {
                 await api.deleteConversation(id);
                 if (activeConv?.id === id) { setActiveConv(null); setMessages([]); }
+                if (activeConv?.id === id) { setActiveConv(null); setMessages([]); setCustomer(null); shownIdRef.current = null; }
                 setSelectedIds(prev => { const n = new Set(prev); n.delete(id); return n; });
                 loadConversations();
 …
             try {
                 const result = await api.bulkDeleteConversations(Array.from(selectedIds));
                 if (activeConv && selectedIds.has(activeConv.id)) { setActiveConv(null); setMessages([]); }
+                if (activeConv && selectedIds.has(activeConv.id)) { setActiveConv(null); setMessages([]); setCustomer(null); shownIdRef.current = null; }
                 setSelectedIds(new Set());
                 loadConversations();
 …
                         </div>
                     </div>
+                    {customer && (
+                        <details className="smb-customer-inline">
+                            <summary>Customer: {customer.name || 'Guest customer'}</summary>
+                            <CustomerCard card={customer} />
+                        </details>
+                    )}
                     <div className="smb-commerce-chat-history">
                         {messages.map(m => (
 …
                 )}
             </div>
+            {activeConv && customer && (
+                <aside className="smb-customer-aside" aria-label="Customer">
+                    <CustomerCard card={customer} />
+                </aside>
+            )}
         </div>
         </>

ninhle-ai-sales-assistant/tags/2.6.0/src/JS/admin/components/Settings.tsx

-              r3761175
+              r3765552
         smbcommerce_hide_on_checkout: '0',
         smbcommerce_voice_input_enabled: '0',
+        smbcommerce_reply_language: 'customer',
+        smbcommerce_coupon_allowlist: '',
+        smbcommerce_tracking_code_meta: '',
+        smbcommerce_tracking_carrier_meta: '',
+        smbcommerce_tracking_carrier: '',
+        smbcommerce_tracking_url_template: '',
+        smbcommerce_abilities_enabled: '0',
         smbcommerce_gemini_model: '',
         smbcommerce_anthropic_model: '',
 …
     const [features, setFeatures] = useState<any>({});
     const [premiumBuild, setPremiumBuild] = useState(true);
+    // Kết nối AI của WordPress 7.0+ (2.6.0, S7): máy chủ chỉ báo có/không.
+    const [wpAiAvailable, setWpAiAvailable] = useState(false);
+    // Abilities API cho AI agent (2.6.0, S8): WordPress 6.9+.
+    const [abilitiesSupported, setAbilitiesSupported] = useState(false);
     const [modelReport, setModelReport] = useState<any>(null);
     // Thông tin kinh doanh còn nguyên đoạn mẫu bản cũ tự nạp: bot không dùng cho tới khi chủ shop sửa.
 …
                     smbcommerce_hide_on_checkout: data.settings.smbcommerce_hide_on_checkout ?? '0',
                     smbcommerce_voice_input_enabled: data.settings.smbcommerce_voice_input_enabled ?? '0',
+                    smbcommerce_reply_language: data.settings.smbcommerce_reply_language || 'customer',
+                    smbcommerce_coupon_allowlist: data.settings.smbcommerce_coupon_allowlist || '',
+                    smbcommerce_tracking_code_meta: data.settings.smbcommerce_tracking_code_meta || '',
+                    smbcommerce_tracking_carrier_meta: data.settings.smbcommerce_tracking_carrier_meta || '',
+                    smbcommerce_tracking_carrier: data.settings.smbcommerce_tracking_carrier || '',
+                    smbcommerce_tracking_url_template: data.settings.smbcommerce_tracking_url_template || '',
+                    smbcommerce_abilities_enabled: data.settings.smbcommerce_abilities_enabled ?? '0',
                     smbcommerce_gemini_model: data.settings.smbcommerce_gemini_model || '',
                     smbcommerce_anthropic_model: data.settings.smbcommerce_anthropic_model || '',
 …
                 setFeatures(data.settings.smbcommerce_features || {});
                 setPremiumBuild(data.settings.smbcommerce_premium_build !== false);
+                setWpAiAvailable(data.settings.smbcommerce_wp_ai_available === true);
+                setAbilitiesSupported(data.settings.smbcommerce_abilities_supported === true);
                 setModelReport(data.settings.smbcommerce_model_report || null);
                 setSampleBusinessInfo(data.settings.smbcommerce_business_info_is_sample ? data.settings.smbcommerce_business_info : null);
 …
                 smbcommerce_hide_on_checkout: settings.smbcommerce_hide_on_checkout,
                 smbcommerce_voice_input_enabled: settings.smbcommerce_voice_input_enabled,
+                smbcommerce_reply_language: settings.smbcommerce_reply_language,
+                smbcommerce_coupon_allowlist: settings.smbcommerce_coupon_allowlist,
+                smbcommerce_tracking_code_meta: settings.smbcommerce_tracking_code_meta,
+                smbcommerce_tracking_carrier_meta: settings.smbcommerce_tracking_carrier_meta,
+                smbcommerce_tracking_carrier: settings.smbcommerce_tracking_carrier,
+                smbcommerce_tracking_url_template: settings.smbcommerce_tracking_url_template,
+                smbcommerce_abilities_enabled: settings.smbcommerce_abilities_enabled,
                 smbcommerce_gemini_model: settings.smbcommerce_gemini_model,
                 smbcommerce_anthropic_model: settings.smbcommerce_anthropic_model,
 …
                             <div className="smb-commerce-form-group">
+                                <label htmlFor="smb-reply-language">Reply language</label>
+                                <select
+                                    id="smb-reply-language"
+                                    value={settings.smbcommerce_reply_language}
+                                    onChange={e => setSettings({...settings, smbcommerce_reply_language: e.target.value})}
+                                >
+                                    <option value="customer">The customer's language (recommended)</option>
+                                    <option value="store">As in earlier versions: follow the sales playbook and site language</option>
+                                </select>
+                                <p className="description">
+                                    With the customer's language, the assistant replies in the language each
+                                    customer writes in and keeps product names, prices and order numbers exactly
+                                    as they are in your store. Fixed messages, such as the handoff confirmation,
+                                    follow the customer's language when this site has a translation for it.
+                                </p>
+                            </div>
+                            <div className="smb-commerce-form-group">
                                 <label>AI provider</label>
                                 <select
 …
                                     <option value="anthropic">Anthropic (Claude 3.5)</option>
                                     <option value="gemini">Google Gemini</option>
+                                    {(wpAiAvailable || settings.smbcommerce_ai_provider === 'wordpress') && (
+                                        <option value="wordpress">WordPress AI connection (Settings → Connectors)</option>
+                                    )}
                                 </select>
+                                {settings.smbcommerce_ai_provider === 'wordpress' && (
+                                    <p className="description">
+                                        {wpAiAvailable
+                                            ? 'Uses the AI provider you set up in Settings → Connectors. The key stays in WordPress; this plugin never reads it. The keys below are not needed for this option.'
+                                            : 'No AI provider is set up in Settings → Connectors any more. Set one up there, or choose another provider here.'}
+                                    </p>
+                                )}
                             </div>
 …
                         <div className="smb-commerce-card">
+                            <h3><span className="dashicons dashicons-cart"></span> Cart in the chat</h3>
+                            <p className="description" style={{marginTop: 0}}>
+                                Product cards in the chat have an Add to cart button and the chat shows the customer's
+                                cart. Everything goes through your store's own cart, so prices, stock and coupon rules
+                                are checked by WooCommerce as usual. The assistant never changes a cart by itself.
+                            </p>
+                            {!allowed('cart_actions_advanced') ? (
+                                <p className="description" id="smb-commerce-cart-plan-note">
+                                    Choosing product options on the card, changing quantities, removing items and applying
+                                    discount codes in the chat are available in the Starter plan.
+                                </p>
+                            ) : (
+                                <div className="smb-commerce-form-group">
+                                    <label htmlFor="smb-coupon-allowlist">Discount codes the assistant may offer</label>
+                                    <textarea
+                                        id="smb-coupon-allowlist"
+                                        rows={4}
+                                        placeholder={'WELCOME10, 10\nFREESHIP'}
+                                        value={settings.smbcommerce_coupon_allowlist}
+                                        onChange={e => setSettings({...settings, smbcommerce_coupon_allowlist: e.target.value})}
+                                    />
+                                    <p className="description">
+                                        One coupon code per line, up to 20. Add a comma and a number to cap the discount the
+                                        assistant may offer: a percentage for percentage coupons, an amount for fixed
+                                        coupons. The assistant offers a code only when a customer asks about discounts or
+                                        hesitates over the price, and shows an Apply button. Codes that are not listed here
+                                        are never offered. Leave it empty to turn this off.
+                                    </p>
+                                </div>
+                            )}
+                        </div>
+                        {abilitiesSupported && (
+                            <div className="smb-commerce-card">
+                                <h3><span className="dashicons dashicons-rest-api"></span> AI agents (Abilities API / MCP)</h3>
+                                <div className="smb-commerce-form-group toggle-group">
+                                    <label className="toggle-switch">
+                                        <input type="checkbox" checked={settings.smbcommerce_abilities_enabled === '1'}
+                                            onChange={e => setSettings({...settings, smbcommerce_abilities_enabled: e.target.checked ? '1' : '0'})} />
+                                        <span className="toggle-slider"></span>
+                                    </label>
+                                    <div>
+                                        <strong>Let AI agents read your public catalog</strong>
+                                        <p className="description" style={{margin: 0}}>
+                                            Adds three read-only abilities to WordPress: search products, product details and
+                                            store policies. With the MCP Adapter plugin installed, AI assistants and agents can
+                                            use them as tools. Only published, visible products and your policy texts are
+                                            shared; never orders, carts or customer data. Limited to 60 requests per hour per
+                                            visitor. Off by default.
+                                        </p>
+                                    </div>
+                                </div>
+                            </div>
+                        )}
+                        <div className="smb-commerce-card">
+                            <h3><span className="dashicons dashicons-location"></span> Order tracking</h3>
+                            <p className="description" style={{marginTop: 0}}>
+                                When a customer asks about an order, the chat shows an order card with its status and
+                                tracking number. Tracking numbers saved by WooCommerce Shipment Tracking or Advanced
+                                Shipment Tracking appear automatically. If your shipping plugin saves the tracking number
+                                in its own order field, enter that field's meta key below. Logged-in customers can ask
+                                about their orders without an order number.
+                            </p>
+                            <div className="smb-commerce-form-group">
+                                <label htmlFor="smb-tracking-code-meta">Tracking number meta key</label>
+                                <input id="smb-tracking-code-meta" type="text" placeholder="e.g. _ghn_order_code"
+                                    value={settings.smbcommerce_tracking_code_meta}
+                                    onChange={e => setSettings({...settings, smbcommerce_tracking_code_meta: e.target.value})} />
+                            </div>
+                            <div className="smb-commerce-form-group">
+                                <label htmlFor="smb-tracking-carrier-meta">Carrier meta key (optional)</label>
+                                <input id="smb-tracking-carrier-meta" type="text"
+                                    value={settings.smbcommerce_tracking_carrier_meta}
+                                    onChange={e => setSettings({...settings, smbcommerce_tracking_carrier_meta: e.target.value})} />
+                            </div>
+                            <div className="smb-commerce-form-group">
+                                <label htmlFor="smb-tracking-carrier">Carrier name (optional)</label>
+                                <input id="smb-tracking-carrier" type="text" placeholder="e.g. GHN"
+                                    value={settings.smbcommerce_tracking_carrier}
+                                    onChange={e => setSettings({...settings, smbcommerce_tracking_carrier: e.target.value})} />
+                                <p className="description">Used when there is no carrier meta key, or it is empty on an order.</p>
+                            </div>
+                            <div className="smb-commerce-form-group">
+                                <label htmlFor="smb-tracking-url">Tracking link (optional)</label>
+                                <input id="smb-tracking-url" type="url" placeholder="https://carrier.example/track?code={code}"
+                                    value={settings.smbcommerce_tracking_url_template}
+                                    onChange={e => setSettings({...settings, smbcommerce_tracking_url_template: e.target.value})} />
+                                <p className="description">
+                                    A web address with {'{code}'} where the tracking number goes. The chat shows a Track
+                                    button only when this is set. Meta keys may use letters, numbers, _ and -.
+                                </p>
+                            </div>
+                        </div>
+                        <div className="smb-commerce-card">
                             <h3><span className="dashicons dashicons-admin-tools"></span> Advanced features</h3>

ninhle-ai-sales-assistant/tags/2.6.0/src/JS/admin/index.tsx

-              r3752682
+              r3765552
 import React, { useState } from 'react';
+import React, { useEffect, useState } from 'react';
 import { createRoot } from 'react-dom/client';
 import { Inbox } from './components/Inbox';
 …
 import { Settings } from './components/Settings';
 import { ValueDashboard } from './components/ValueDashboard';
+import { loadInsights } from './insightsLoader';
+import { t } from './i18n';
 import './style.css';
 const TABS = ['value', 'inbox', 'rules', 'leads'];
+const TABS = ['value', 'insights', 'inbox', 'rules', 'leads'];
 const TAB_KEY = 'smbcommerce_admin_tab';
 /** Tab đã mở lần trước (chỉ là tiện ích trên trình duyệt này; lỗi bộ nhớ thì về tab đầu). */
+/** Tab mở đầu: ?smb_tab= (link trong bản tin Sales Insights), rồi tab lần trước trên trình duyệt này. */
 function initialTab() {
+  const fromUrl = new URLSearchParams(window.location.search).get('smb_tab');
+  if (fromUrl && TABS.includes(fromUrl)) return fromUrl;
   try {
     const saved = window.localStorage.getItem(TAB_KEY);
 …
 const AdminApp = () => {
   const [activeTab, setActiveTabState] = useState(initialTab);
+  const [insightsMod, setInsightsMod] = useState<any>(null);
+  const [insightsFailed, setInsightsFailed] = useState(false);
+  const [inboxOpenId, setInboxOpenId] = useState<number | null>(null);
   const setActiveTab = (tab: string) => {
     setActiveTabState(tab);
 …
   };
   const valueTitle = (window as any).SMBCommerceAdmin?.i18n?.tab || 'AI Value & Performance';
+  const insightsTitle = (window as any).SMBCommerceAdmin?.i18n?.insightsTab || 'Sales Insights';
+  // Sales Insights (2.6.0): module riêng, chỉ tải khi mở tab.
+  useEffect(() => {
+    if (activeTab !== 'insights' || insightsMod) return;
+    setInsightsFailed(false);
+    loadInsights().then(mod => setInsightsMod(() => mod)).catch(() => setInsightsFailed(true));
+  }, [activeTab, insightsMod]);
+  const openConversation = (id: number) => {
+    setInboxOpenId(id);
+    setActiveTab('inbox');
+  };
+  const tab = (key: string, label: string) => (
+    <button className={`nav-tab ${activeTab === key ? 'nav-tab-active' : ''}`} onClick={() => setActiveTab(key)} aria-current={activeTab === key ? 'page' : undefined}>{label}</button>
+  );
   return (
 …
       <h1>Ninhle AI Sales Assistant Admin</h1>
       <h2 className="nav-tab-wrapper">
+        <button className={`nav-tab ${activeTab === 'value' ? 'nav-tab-active' : ''}`} onClick={() => setActiveTab('value')} aria-current={activeTab === 'value' ? 'page' : undefined}>{valueTitle}</button>
+        <button className={`nav-tab ${activeTab === 'inbox' ? 'nav-tab-active' : ''}`} onClick={() => setActiveTab('inbox')} aria-current={activeTab === 'inbox' ? 'page' : undefined}>Inbox</button>
+        <button className={`nav-tab ${activeTab === 'rules' ? 'nav-tab-active' : ''}`} onClick={() => setActiveTab('rules')} aria-current={activeTab === 'rules' ? 'page' : undefined}>Rules Engine</button>
+        <button className={`nav-tab ${activeTab === 'leads' ? 'nav-tab-active' : ''}`} onClick={() => setActiveTab('leads')} aria-current={activeTab === 'leads' ? 'page' : undefined}>Leads</button>
+        {tab('value', valueTitle)}
+        {tab('insights', insightsTitle)}
+        {tab('inbox', 'Inbox')}
+        {tab('rules', 'Rules Engine')}
+        {tab('leads', 'Leads')}
       </h2>
       <div style={{ marginTop: 20 }}>
           {activeTab === 'value' && <ValueDashboard />}
+          {activeTab === 'inbox' && <Inbox />}
+          {activeTab === 'insights' && (insightsMod
+            ? <insightsMod.SalesInsights onOpenConversation={openConversation} />
+            : insightsFailed
+              ? <div className="notice notice-error smb-inline-notice" role="alert"><p>{t('loadError')}</p></div>
+              : <p role="status" className="smb-value-status">{t('loading')}</p>)}
+          {activeTab === 'inbox' && <Inbox openId={inboxOpenId} />}
           {activeTab === 'rules' && <Rules />}
           {activeTab === 'leads' && <Leads />}

ninhle-ai-sales-assistant/tags/2.6.0/src/JS/admin/style.css

-              r3752682
+              r3765552
+}
+/* Thẻ khách trong Inbox (2.6.0, S12): cột phải; màn hẹp thì thành khối thu gọn trên khung chat. */
+.smb-customer-aside {
+    width: 260px;
+    flex-shrink: 0;
+    border-left: 1px solid #ccd0d4;
+    overflow-y: auto;
+    background: #fff;
+    padding: 14px;
+}
+.smb-customer-inline {
+    display: none;
+    border-bottom: 1px solid #ccd0d4;
+    padding: 8px 15px;
+    background: #f6f7f7;
+}
+.smb-customer-inline summary {
+    cursor: pointer;
+    font-weight: 600;
+}
+.smb-customer-card h4 {
+    margin: 0 0 8px;
+    font-size: 14px;
+}
+.smb-customer-card dl {
+    margin: 0;
+}
+.smb-customer-card dt {
+    margin-top: 10px;
+    color: #646970;
+    font-size: 12px;
+}
+.smb-customer-card dd {
+    margin: 2px 0 0;
+    overflow-wrap: anywhere;
+}
+.smb-customer-card ul {
+    margin: 0;
+    padding-left: 16px;
+    list-style: disc;
+}
+.smb-customer-sub,
+.smb-customer-note {
+    color: #646970;
+    font-size: 12px;
+}
+.smb-customer-links {
+    margin: 12px 0 0;
+}
+.smb-customer-warn {
+    margin: 0 0 8px;
+    padding: 6px 8px;
+    background: #fcf9e8;
+    border-left: 3px solid #dba617;
+    font-size: 12px;
+}
+@media (max-width: 1100px) {
+    .smb-customer-aside {
+        display: none;
+    }
+    .smb-customer-inline {
+        display: block;
+    }
+}
 .smb-commerce-main-input {
     padding: 15px;
 …
     outline-offset: 2px;
+}
+/* Sales Insights (2.6.0, S6) */
+.smb-insights-grid {
+    display: grid;
+    grid-template-columns: repeat(auto-fit, minmax(320px, 1fr));
+    gap: 16px;
+    align-items: start;
+}
+.smb-insights-wide {
+    grid-column: 1 / -1;
+}
+.smb-insights-table td {
+    vertical-align: top;
+}
+.smb-insights-table td:nth-child(2),
+.smb-insights-table td:nth-child(3) {
+    white-space: nowrap;
+}
+.smb-insights-table td strong {
+    overflow-wrap: anywhere;
+}
+.smb-insights-actions {
+    display: flex;
+    flex-wrap: wrap;
+    gap: 6px 12px;
+    align-items: center;
+    justify-content: flex-end;
+}
+.smb-insights-tags {
+    display: flex;
+    flex-wrap: wrap;
+    gap: 4px;
+    margin-top: 4px;
+}
+.smb-insights-tag {
+    padding: 1px 8px;
+    border-radius: 999px;
+    background: #f0f0f1;
+    color: #50575e;
+    font-size: 11px;
+}
+.smb-insights-draft form {
+    display: grid;
+    gap: 8px;
+    max-width: 720px;
+}
+.smb-insights-draft label {
+    display: grid;
+    gap: 4px;
+    font-weight: 600;
+}
+.smb-insights-draft fieldset {
+    margin: 0;
+    padding: 0;
+    border: 0;
+}
+.smb-insights-draft fieldset label {
+    display: flex;
+    font-weight: 400;
+}
+.smb-insights-notes ul {
+    margin: 0;
+}
+.smb-insights-notes li {
+    padding: 6px 0;
+    border-top: 1px solid #f0f0f1;
+}
+.smb-insights-list li {
+    display: flex;
+    justify-content: space-between;
+    gap: 12px;
+    padding: 6px 0;
+    border-top: 1px solid #f0f0f1;
+}
+.smb-insights-list li > span:first-child {
+    min-width: 0;
+    overflow-wrap: anywhere;
+}
+.smb-insights-list li > span:last-child {
+    flex-shrink: 0;
+    text-align: right;
+}
+.smb-insights-list a,
+.smb-insights-list .button-link,
+.smb-insights-actions .button-link {
+    white-space: nowrap;
+}
+.smb-insights-why {
+    margin: 0;
+}
+.smb-insights-why li {
+    padding: 8px 0;
+    border-top: 1px solid #f0f0f1;
+}
+.smb-insights-why-row {
+    display: flex;
+    justify-content: space-between;
+    gap: 12px;
+}
+.smb-insights-bar {
+    height: 6px;
+    margin-top: 4px;
+    border-radius: 999px;
+    background: #f0f0f1;
+    overflow: hidden;
+}
+.smb-insights-bar span {
+    display: block;
+    height: 100%;
+    background: #2271b1;
+}
+.smb-insights-quote {
+    margin: 4px 0 0;
+    padding-left: 8px;
+    border-left: 3px solid #dcdcde;
+    color: #50575e;
+    font-size: 12px;
+    overflow-wrap: anywhere;
+}
+@media (max-width: 782px) {
+    .smb-insights-table thead {
+        display: none;
+    }
+    .smb-insights-table tr,
+    .smb-insights-table td {
+        display: block;
+        width: auto;
+    }
+    .smb-insights-table td[data-label]::before {
+        content: attr(data-label) ": ";
+        color: #646970;
+    }
+    .smb-insights-table td.smb-insights-actions {
+        display: flex;
+        justify-content: flex-start;
+    }
+    .smb-insights-list li > span:last-child {
+        flex-shrink: 1;
+    }
+}

ninhle-ai-sales-assistant/tags/2.6.0/src/JS/widget/api.ts

-              r3752682
+              r3765552
     },
+    /**
+     * Gửi tin. Khách đã đăng nhập (2.6.0, S5): kèm nonce REST để máy chủ biết tài khoản ("đơn của tôi" không
+     * cần mã đơn). Nonce bị từ chối (trang cache cũ, phiên đăng nhập đã đổi) thì gửi lại như khách vãng lai.
+     */
     async sendMessage(conversationId: number, content: string, clientMessageId: string) {
+        const res = await fetch(`${BASE_URL}/chat/message`, {
+        const body = JSON.stringify({
+            conversation_id: conversationId,
+            content: content,
+            client_message_id: clientMessageId
+        });
+        const w = window.SMBCommerceWidget;
+        const send = (withNonce: boolean) => fetch(`${BASE_URL}/chat/message`, {
             method: 'POST',
+            headers: this.getHeaders(),
+            body: JSON.stringify({
+                conversation_id: conversationId,
+                content: content,
+                client_message_id: clientMessageId
+            })
+            headers: withNonce ? { ...this.getHeaders(), 'X-WP-Nonce': String(w.nonce) } : this.getHeaders(),
+            body
         });
+        const withNonce = !!(w && w.loggedIn && w.nonce);
+        let res = await send(withNonce);
+        if (withNonce && res.status === 403) {
+            const err = await res.clone().json().catch(() => ({} as any));
+            if (err && err.code === 'rest_cookie_invalid_nonce') res = await send(false);
+        }
         if (!res.ok) throw new Error('Failed to send message');
         return await res.json();
 …
      * request vẫn đi khi khách vừa bấm link rời trang; lỗi bỏ qua vì không ảnh hưởng tới chat.
      */
     event(conversationId: number, type: string, ref = '') {
+    event(conversationId: number, type: string, ref = '', extra: Record<string, number> = {}) {
         fetch(`${BASE_URL}/chat/event`, {
             method: 'POST',
             headers: this.getHeaders(),
             body: JSON.stringify({ conversation_id: conversationId, type, ref }),
+            body: JSON.stringify({ conversation_id: conversationId, type, ref, ...extra }),
             keepalive: true
         }).catch(() => { /* đo lường không được làm hỏng chat */ });

ninhle-ai-sales-assistant/tags/2.6.0/src/JS/widget/components/ChatButton.tsx

-              r3761175
+              r3765552
     config: any;
     buttonRef?: Ref<HTMLButtonElement>;
+    /** Số tin chưa đọc khi khung chat thu nhỏ (2.6.0, S9). */
+    unread?: number;
+}
 export function ChatButton({ onClick, onIntent, config, buttonRef }: ChatButtonProps) {
+export function ChatButton({ onClick, onIntent, config, buttonRef, unread = 0 }: ChatButtonProps) {
     return (
         <button
 …
             onTouchStart={onIntent}
             onFocus={onIntent}
             aria-label={t('openChat')}
+            aria-label={unread > 0 ? `${t('openChat')} (${t('unreadMessages').replace('%d', String(unread))})` : t('openChat')}
             aria-haspopup="dialog"
+        >
 …
                 </svg>
             )}
+            {unread > 0 && <span className="smb-unread" aria-hidden="true">{unread > 9 ? '9+' : unread}</span>}
         </button>
     );

ninhle-ai-sales-assistant/tags/2.6.0/src/JS/widget/components/ChatWindow.tsx

-              r3761175
+              r3765552
 import { toPlainText } from '../markdown';
 import { t } from '../i18n';
+import { nextDelay, nextError, nextIdle, POLL } from '../pollSchedule';
 import type { VoiceSession } from '../voice';
 type VoiceModule = typeof import('../voice');
+type CardsModule = typeof import('./ProductCards');
+type CartPanelModule = typeof import('./CartPanel');
+/**
+ * Thẻ sản phẩm (2.6.0) là chunk riêng: chỉ tải khi có tin nhắn kèm thẻ sản phẩm, thẻ đơn (S5) hoặc mã giảm giá
+ * đề xuất (Starter).
+ */
+function hasCards(m: { metadata?: any }): boolean {
+    const md = m.metadata;
+    const some = (key: string) => Array.isArray(md[key]) && md[key].length > 0;
+    return !!(md && (some('cards') || some('actions') || some('orders')));
+}
 /** Nhập bằng giọng nói (2.5.0): chủ shop bật, trang HTTPS, trình duyệt có Web Speech API (Firefox chưa có). */
 …
     order: 'stageOrder',
     handoff: 'stageHandoff',
+    queued: 'stageQueued',
 };
 …
     const [listening, setListening] = useState(false);
     const [voiceEnabled] = useState(() => voiceAvailable(config));
+    const [cardsMod, setCardsMod] = useState<CardsModule | null>(null);
+    // Giỏ trong chat (2.6.0, S4): chỉ khi có Store API; không có thì nút giỏ là link tới trang giỏ như trước.
+    const store = { api: config.storeApi || '', cartUrl: config.cartUrl || '', checkoutUrl: config.checkoutUrl || '' };
+    const [cartOpen, setCartOpen] = useState(false);
+    const [cartPanelMod, setCartPanelMod] = useState<CartPanelModule | null>(null);
+    const [cartCount, setCartCount] = useState<number | null>(null);
+    const [cartRefresh, setCartRefresh] = useState(0);
     const voiceModRef = useRef<VoiceModule | null>(null);
 …
     const cancelClearRef = useRef<HTMLButtonElement>(null);
     const lastMessageIdRef = useRef<number | null>(null);
+    const pollIntervalRef = useRef<number>(5000);
+    // Nhịp poll thích ứng (pollSchedule.ts): nhịp khi rảnh và nhịp lùi khi lỗi mạng.
+    const idleDelayRef = useRef<number>(POLL.idleStart);
+    const errorDelayRef = useRef<number>(0);
+    const stageRef = useRef<string | null>(null);
+    const statusRef = useRef<string>(initialStatus || 'bot_active');
     const timeoutRef = useRef<number | null>(null);
+    /** Lúc gửi tin đang chờ câu trả lời (0 = không chờ). */
+    const awaitingSinceRef = useRef<number>(0);
+    /** Ngôn ngữ khách đang viết, máy chủ nhận từ tin nhắn (2.6.0); null = chưa biết. */
+    const languageRef = useRef<string | null>(null);
     const lastMessage = messages.length > 0 ? messages[messages.length - 1] : null;
 …
     useEffect(() => { inputRef.current?.focus(); }, []);
+    useEffect(() => {
+        if (!cardsMod && messages.some(hasCards)) {
+            import('./ProductCards').then(mod => setCardsMod(() => mod)).catch(() => { /* mạng lỗi: vẫn còn chữ */ });
+        }
+    }, [messages]);
     // Tải sẵn module giọng nói khi khung chat mở (chỉ khi tính năng bật và trình duyệt hỗ trợ), để lúc khách
 …
     const applyState = (data: any) => {
         if (typeof data.status === 'string') setStatus(data.status);
+        if (typeof data.status === 'string') { setStatus(data.status); statusRef.current = data.status; }
         if ('agent_name' in data) setAgentName(data.agent_name || null);
+        if ('stage' in data) setStage(data.stage || null);
+        if ('stage' in data) { setStage(data.stage || null); stageRef.current = data.stage || null; }
+        if (typeof data.language === 'string' && data.language) languageRef.current = data.language;
     };
     const poll = async () => {
         if (document.visibilityState !== 'visible') {
+            timeoutRef.current = window.setTimeout(poll, pollIntervalRef.current);
+            // Tab ẩn: không gọi máy chủ; lượt poll chạy lại ngay khi tab hiện (visibilitychange).
+            timeoutRef.current = window.setTimeout(poll, POLL.idleMax);
             return;
+        }
+        let gotMessages = false;
         try {
             const data = await api.pollMessages(conversationId, lastMessageIdRef.current);
 …
                 const incoming = data.messages.filter((m: any) => m.sender_type !== 'user');
                 if (incoming.length > 0) {
+                    awaitingSinceRef.current = 0;
                     setIsTyping(false);
                     setStage(null);
 …
                     setLiveText(toPlainText(incoming[incoming.length - 1].content).slice(0, 300));
+                }
                 pollIntervalRef.current = 5000;
+                gotMessages = true;
+            }
+            errorDelayRef.current = 0;
+            idleDelayRef.current = nextIdle(idleDelayRef.current, gotMessages);
         } catch (err) {
+            pollIntervalRef.current = Math.min(pollIntervalRef.current * 2, 60000);
+        }
+        timeoutRef.current = window.setTimeout(poll, pollIntervalRef.current);
+    };
+            errorDelayRef.current = nextError(errorDelayRef.current);
+        }
+        timeoutRef.current = window.setTimeout(poll, nextPollDelay());
+    };
+    const nextPollDelay = () => nextDelay({
+        now: Date.now(),
+        awaitingSince: awaitingSinceRef.current,
+        stage: stageRef.current,
+        status: statusRef.current,
+        idleDelay: idleDelayRef.current,
+        errorDelay: errorDelayRef.current,
+    });
     useEffect(() => {
 …
         const handleVisibility = () => {
             if (document.visibilityState === 'visible') {
+                pollIntervalRef.current = 5000;
+                idleDelayRef.current = POLL.idleStart;
+                errorDelayRef.current = 0;
                 if (timeoutRef.current) clearTimeout(timeoutRef.current);
                 poll();
 …
     const pollSoon = () => {
         // Việc gọi AI được xếp hàng đợi và chính request poll là nơi chạy nó, nên poll ngay.
+        // Câu về giỏ hàng do chính lượt poll của khách trả lời (cần cookie phiên), nên poll ngay.
         if (timeoutRef.current) clearTimeout(timeoutRef.current);
         timeoutRef.current = window.setTimeout(poll, 100);
 …
     };
     // Ngôn ngữ nhận dạng: <html lang> của trang (P4 sẽ thay bằng ngôn ngữ hội thoại), rồi ngôn ngữ trình duyệt.
+    // Ngôn ngữ nhận dạng: ngôn ngữ khách đang viết trong hội thoại, rồi <html lang> của trang, rồi trình duyệt.
     const voiceLang = (mod: VoiceModule) => mod.pickLanguage(
         document.documentElement.lang,
+        languageRef.current || document.documentElement.lang,
         navigator.languages && navigator.languages.length ? navigator.languages : [navigator.language]
     );
 …
             const savedMsg = await api.sendMessage(conversationId, content, crypto.randomUUID());
             setMessages(prev => prev.map(m => m.id === tempMsg.id ? savedMsg : m));
+            if (status === 'bot_active') awaitingSinceRef.current = Date.now();
             pollSoon();
         } catch (err) {
 …
     // Bấm link trong chat: tương tác đủ điều kiện cho chỉ số đơn có AI hỗ trợ.
+    const toggleCart = () => {
+        if (cartOpen) { setCartOpen(false); return; }
+        import('./CartPanel').then(mod => { setCartPanelMod(() => mod); setCartOpen(true); }).catch(() => {
+            // Không tải được chunk: mở trang giỏ của WooCommerce như trước.
+            if (store.cartUrl) window.location.href = store.cartUrl;
+        });
+    };
+    const onCartAdd = (card: { id: number }, itemsCount: number, quantity = 1) => {
+        setCartCount(itemsCount);
+        setCartRefresh(n => n + 1);
+        api.event(conversationId, 'cart_add', String(card.id), { qty: quantity });
+    };
     const trackLink = (url: string) => {
         try {
 …
                 </div>
                 <div className="smb-chat-actions">
+                    {config.cartUrl && (
+                    {config.cartUrl && (store.api ? (
+                        <button type="button" className="smb-icon-btn smb-cart-btn" onClick={toggleCart} aria-expanded={cartOpen}
+                            aria-controls="smb-cart-panel" aria-label={t('cart')} title={t('cart')}>
+                            <Icon d={ICONS.cart} />
+                            {cartCount ? <span className="smb-cart-badge" aria-hidden="true">{cartCount > 99 ? '99+' : cartCount}</span> : null}
+                        </button>
+                    ) : (
                         <a className="smb-icon-btn" href={config.cartUrl} aria-label={t('cart')} title={t('cart')}><Icon d={ICONS.cart} /></a>
                     )}
+                    ))}
                     <button type="button" className="smb-icon-btn smb-expand-btn" onClick={() => setExpanded(!expanded)}
                         aria-pressed={expanded} aria-label={expanded ? t('collapse') : t('expand')} title={expanded ? t('collapse') : t('expand')}>
 …
             <div className="smb-chat-body">
+                {cartOpen && cartPanelMod && (
+                    <cartPanelMod.CartPanel store={store} refresh={cartRefresh} onClose={() => setCartOpen(false)} onCount={setCartCount}
+                        proVersion={config.proModule || ''} />
+                )}
                 {config.aiNotice && <p className="smb-ai-notice">{config.aiNotice}</p>}
 …
                 )}
                 {messages.map(m => (
+                {messages.map(m => [
                     <div key={m.id} className={`smb-msg ${m.sender_type === 'user' ? 'is-user' : m.sender_type === 'agent' ? 'is-agent' : 'is-bot'}`}>
                         <div className="smb-bubble"><MessageContent text={m.content} rich={m.sender_type !== 'user'} onLinkClick={trackLink} /></div>
+                    </div>
+                ))}
+                    </div>,
+                    cardsMod && m.sender_type !== 'user' && hasCards(m) ? (
+                        <div key={`${m.id}-cards`} className="smb-msg is-bot smb-msg-cards">
+                            <cardsMod.ProductCards metadata={m.metadata} onView={trackLink} store={store} onCartAdd={onCartAdd}
+                                proVersion={config.proModule || ''} onCouponApplied={() => setCartRefresh(n => n + 1)} />
+                            <cardsMod.OrderCards metadata={m.metadata} onView={trackLink} />
+                        </div>
+                    ) : null,
+                ])}
                 {isTyping && (

ninhle-ai-sales-assistant/tags/2.6.0/src/JS/widget/i18n.ts

-              r3761175
+              r3765552
 const FALLBACK: Strings = {
     openChat: 'Open chat',
+    unreadMessages: 'new replies: %d',
     chatWindow: 'Chat with our assistant',
     cart: 'Cart',
 …
     stageOrder: 'Looking up your order…',
     stageHandoff: 'Connecting you with a team member…',
+    stageQueued: 'Waiting in line…',
+    productsLabel: 'Products',
+    cardsPrev: 'Previous products',
+    cardsNext: 'Next products',
+    cardView: 'View',
+    stockIn: 'In stock',
+    stockOut: 'Out of stock',
+    stockBackorder: 'On backorder',
+    priceAt: 'Price on %s',
+    addToCart: 'Add to cart',
+    adding: 'Adding…',
+    chooseOptions: 'Choose options',
+    addedToCart: 'Added to cart',
+    viewCart: 'View cart',
+    checkout: 'Checkout',
+    cartOutOfStock: 'Sorry, this item just sold out.',
+    cartLimit: "You can't add more of this item.",
+    cartError: "Couldn't add to cart.",
+    openProduct: 'Open the product page',
+    yourCart: 'Your cart',
+    closeCart: 'Close',
+    loadingCart: 'Loading your cart…',
+    cartLoadError: "Couldn't load your cart.",
+    cartEmpty: 'Your cart is empty.',
+    subtotal: 'Subtotal',
+    discount: 'Discount',
+    ordersLabel: 'Your orders',
+    orderTitle: 'Order #%s',
+    orderMore: 'and %d more',
+    orderTracking: 'Tracking number',
+    orderTrack: 'Track',
+    orderView: 'View order',
     resolutionQuestion: 'Did this answer your question?',
     yes: 'Yes',

ninhle-ai-sales-assistant/tags/2.6.0/src/JS/widget/index.tsx

-              r3761175
+              r3765552
 import { api } from './api';
 import { onColor } from './color';
+import { PEEK_MS, countUnread, lastId, mergeMessages, readSeen, shouldPeek, writeSeen } from './peek';
 import './style.css';
 …
     const wasOpen = useRef(false);
     const [chatModule, setChatModule] = useState<ChatWindowModule | null>(null);
+    // Tin chưa đọc khi khung chat thu nhỏ (2.6.0, S9): peek.ts quyết định khi nào hỏi máy chủ.
+    const [unread, setUnread] = useState(0);
+    const seenRef = useRef({ id: 0, at: 0 });
+    const live = useRef({ isOpen, conversationId, status, messages });
+    live.current = { isOpen, conversationId, status, messages };
+    useEffect(() => {
+        if (conversationId === null) return;
+        const seen = readSeen(conversationId);
+        // Lần đầu trên trình duyệt này: coi mọi tin đã có là đã thấy.
+        seenRef.current = seen.id > 0 ? seen : { id: lastId(messages), at: Date.now() };
+        if (seen.id === 0) writeSeen(conversationId, seenRef.current.id, seenRef.current.at);
+        setUnread(countUnread(messages, seenRef.current.id));
+    }, [conversationId]);
+    useEffect(() => {
+        if (conversationId === null) return;
+        // Đang mở (mọi tin hiện ra là đã thấy) hoặc vừa thu nhỏ (hội thoại vừa có hoạt động).
+        // Ghi cả lúc đang mở, vì khách có thể đóng tab mà không thu nhỏ khung chat.
+        if (isOpen || wasOpen.current) {
+            seenRef.current = { id: lastId(messages), at: Date.now() };
+            writeSeen(conversationId, seenRef.current.id, seenRef.current.at);
+            setUnread(0);
+        }
+    }, [isOpen, messages]);
+    useEffect(() => {
+        const timer = window.setInterval(async () => {
+            const s = live.current;
+            if (!shouldPeek({ open: s.isOpen, conversationId: s.conversationId, status: s.status,
+                lastActivityAt: seenRef.current.at, visible: document.visibilityState === 'visible', now: Date.now() })) return;
+            try {
+                const data = await api.pollMessages(s.conversationId as number, lastId(s.messages) || null);
+                if (data.status) setStatus(data.status);
+                const incoming = (data.messages || []).filter((m: any) => Number(m.id) > lastId(live.current.messages));
+                if (!incoming.length) return;
+                const merged = mergeMessages(live.current.messages, incoming);
+                setMessages(merged);
+                seenRef.current = { ...seenRef.current, at: Date.now() };
+                writeSeen(s.conversationId as number, seenRef.current.id, seenRef.current.at);
+                setUnread(countUnread(merged, seenRef.current.id));
+            } catch { /* mạng lỗi: thử lại ở nhịp sau */ }
+        }, PEEK_MS);
+        return () => window.clearInterval(timer);
+    }, []);
     const prefetchChat = () => {
 …
                 />
             ) : (
                 <ChatButton onClick={openChat} onIntent={prefetchChat} config={config} buttonRef={launcherRef} />
+                <ChatButton onClick={openChat} onIntent={prefetchChat} config={config} buttonRef={launcherRef} unread={unread} />
             )}
         </div>

ninhle-ai-sales-assistant/tags/2.6.0/src/JS/widget/style.css

-              r3761175
+              r3765552
 .smb-commerce-widget-container .smb-launcher:hover { transform: scale(1.06); }
+.smb-commerce-widget-container .smb-launcher.has-logo { overflow: hidden; }
+/* Ảnh logo tự bo tròn (luật img bên dưới), nên nút không cắt tràn: huy hiệu tin chưa đọc nằm ngoài vòng tròn. */
+.smb-commerce-widget-container .smb-launcher { position: relative; }
+/* Tin chưa đọc khi khung chat thu nhỏ (2.6.0, S9). */
+.smb-commerce-widget-container .smb-unread {
+  position: absolute;
+  top: -4px;
+  right: -4px;
+  min-width: 22px;
+  height: 22px;
+  padding: 0 6px;
+  box-sizing: border-box;
+  border-radius: 11px;
+  background: #d63638;
+  color: #fff;
+  border: 2px solid #fff;
+  font-size: 12px;
+  font-weight: 600;
+  line-height: 18px;
+  text-align: center;
+}
 .smb-launcher img { display: block; width: 100%; height: 100%; object-fit: cover; border-radius: 50%; }
 …
 .is-bot .smb-bubble { background: var(--smb-bg-soft); color: var(--smb-text); border-bottom-left-radius: 6px; }
 .is-agent .smb-bubble { background: #e8efff; color: var(--smb-text); border-bottom-left-radius: 6px; }
+/* Thẻ sản phẩm (2.6.0, S3): 2–3 thẻ cuộn ngang dưới câu trả lời. */
+.smb-msg.smb-msg-cards { max-width: 100%; width: 100%; margin-top: -2px; flex-direction: column; }
+.smb-cards { position: relative; width: 100%; }
+.smb-cards-track {
+  display: flex; gap: 8px; margin: 0; padding: 2px 2px 6px; list-style: none;
+  overflow-x: auto; scroll-snap-type: x mandatory; scrollbar-width: none; -webkit-overflow-scrolling: touch;
+}
+.smb-cards-track::-webkit-scrollbar { display: none; }
+.smb-pcard {
+  flex: 0 0 82%; max-width: 260px; scroll-snap-align: start;
+  display: flex; gap: 10px; align-items: flex-start; padding: 10px;
+  border: 1px solid rgba(15, 23, 42, .1); border-radius: 14px; background: var(--smb-bg); color: var(--smb-text);
+}
+.smb-cards.is-single .smb-pcard { flex-basis: 100%; max-width: 100%; }
+.smb-pcard-img { flex: 0 0 64px; width: 64px; height: 64px; border-radius: 10px; object-fit: cover; background: var(--smb-bg-soft); }
+.smb-pcard-body { min-width: 0; display: flex; flex-direction: column; gap: 2px; font-size: 13px; line-height: 1.35; }
+.smb-commerce-widget-container .smb-pcard-name {
+  color: var(--smb-text); font-weight: 600; text-decoration: none;
+  display: -webkit-box; -webkit-line-clamp: 2; -webkit-box-orient: vertical; overflow: hidden;
+}
+.smb-commerce-widget-container .smb-pcard-name:hover { text-decoration: underline; }
+.smb-pcard-price { margin: 0; font-weight: 600; }
+.smb-pcard-price del { margin-right: 6px; color: var(--smb-text-soft); font-weight: 400; }
+.smb-pcard-stock { margin: 0; font-size: 12px; color: #15803d; }
+.smb-pcard-stock.is-outofstock { color: #b42318; }
+.smb-pcard-stock.is-onbackorder { color: #b45309; }
+.smb-pcard-at { margin: 0; font-size: 11px; color: var(--smb-text-soft); }
+.smb-pcard-actions { display: flex; gap: 6px; margin-top: 6px; flex-wrap: wrap; }
+/* Tiền tố container: thắng reset ".smb-commerce-widget-container a" (bỏ viền, nền, padding). */
+.smb-commerce-widget-container .smb-pcard-btn {
+  display: inline-flex; align-items: center; min-height: 32px; padding: 0 12px; border-radius: 999px;
+  border: 1px solid var(--smb-primary); color: var(--smb-primary); background: transparent;
+  font-size: 13px; font-weight: 600; text-decoration: none; cursor: pointer;
+}
+.smb-commerce-widget-container .smb-pcard-btn:hover { background: var(--smb-primary); color: var(--smb-on-primary); }
+.smb-commerce-widget-container .smb-cards-nav {
+  position: absolute; top: 50%; transform: translateY(-50%); z-index: 1;
+  width: 30px; height: 30px; border-radius: 50%; border: 0; cursor: pointer;
+  background: var(--smb-bg); color: var(--smb-text); border: 1px solid rgba(15, 23, 42, .12);
+  box-shadow: 0 2px 8px rgba(15, 23, 42, .18); font-size: 20px; font-weight: 600; line-height: 1;
+}
+.smb-commerce-widget-container .smb-cards-nav.is-prev { left: -4px; }
+.smb-commerce-widget-container .smb-cards-nav.is-next { right: -4px; }
+.smb-pcard-btn:focus-visible, .smb-cards-nav:focus-visible, .smb-pcard-name:focus-visible { outline: 2px solid var(--smb-focus); outline-offset: 2px; }
+@media (hover: none) { .smb-commerce-widget-container .smb-cards-nav { display: none; } }
+/* Giỏ hàng trong chat (2.6.0, S4). */
+.smb-commerce-widget-container .smb-pcard-btn.is-primary { background: var(--smb-primary); color: var(--smb-on-primary); }
+.smb-commerce-widget-container .smb-pcard-btn.is-primary:hover { filter: brightness(1.08); }
+.smb-commerce-widget-container .smb-pcard-btn[disabled] { opacity: .7; cursor: progress; }
+.smb-commerce-widget-container .smb-pcard-link { color: var(--smb-primary); text-decoration: underline; font-size: 13px; }
+.smb-pcard-added { display: flex; flex-wrap: wrap; align-items: center; gap: 6px 10px; }
+.smb-pcard-added-text { color: #15803d; font-weight: 600; font-size: 13px; }
+.smb-pcard-error { flex-basis: 100%; color: #b42318; font-size: 12px; }
+.smb-commerce-widget-container .smb-cart-btn { position: relative; }
+.smb-cart-badge {
+  position: absolute; top: 2px; right: 2px; min-width: 16px; height: 16px; padding: 0 4px; border-radius: 999px;
+  background: #fff; color: var(--smb-primary); font-size: 10px; font-weight: 700; line-height: 16px; text-align: center;
+}
+.smb-cart-panel {
+  margin: 0 0 8px; padding: 12px 14px; border-radius: 16px; background: var(--smb-bg);
+  border: 1px solid rgba(15, 23, 42, .12); box-shadow: 0 6px 18px rgba(15, 23, 42, .12);
+}
+.smb-cart-head { display: flex; align-items: center; justify-content: space-between; gap: 8px; margin-bottom: 6px; }
+.smb-cart-head h3 { margin: 0; font-size: 15px; font-weight: 700; color: var(--smb-text); }
+.smb-cart-head h3:focus { outline: none; }
+.smb-cart-note { margin: 4px 0; font-size: 13px; color: var(--smb-text-soft); }
+.smb-cart-items { list-style: none; margin: 0; padding: 0; }
+.smb-cart-item { display: flex; gap: 8px; align-items: baseline; padding: 6px 0; border-bottom: 1px solid rgba(15, 23, 42, .08); font-size: 13px; }
+.smb-cart-name { flex: 1; min-width: 0; overflow-wrap: anywhere; }
+.smb-cart-qty { color: var(--smb-text-soft); white-space: nowrap; }
+.smb-cart-line { font-weight: 600; white-space: nowrap; }
+.smb-cart-subtotal { display: flex; justify-content: space-between; margin: 8px 0; font-size: 14px; }
+.smb-cart-options { display: block; font-size: 12px; color: var(--smb-text-soft); }
+/* Thẻ đơn hàng (2.6.0, S5). */
+.smb-ocards { list-style: none; margin: 0; padding: 0; display: flex; flex-direction: column; gap: 8px; width: 100%; }
+.smb-ocard {
+  padding: 10px 12px; border: 1px solid rgba(15, 23, 42, .1); border-radius: 14px;
+  background: var(--smb-bg); color: var(--smb-text); font-size: 13px; line-height: 1.4;
+}
+.smb-ocard-head { display: flex; flex-wrap: wrap; align-items: center; justify-content: space-between; gap: 4px 8px; }
+.smb-ocard-status { padding: 2px 8px; border-radius: 999px; font-size: 12px; font-weight: 600; background: var(--smb-bg-soft); color: var(--smb-text); }
+.smb-ocard-status.is-processing, .smb-ocard-status.is-on-hold { background: #fef3c7; color: #92400e; }
+.smb-ocard-status.is-completed { background: #dcfce7; color: #166534; }
+.smb-ocard-status.is-cancelled, .smb-ocard-status.is-failed, .smb-ocard-status.is-refunded { background: #fee2e2; color: #991b1b; }
+.smb-ocard-meta { margin: 4px 0 0; color: var(--smb-text-soft); font-size: 12px; }
+.smb-commerce-widget-container .smb-ocard-items { list-style: none; margin: 6px 0 0; padding: 0; }
+.smb-ocard-items li { overflow-wrap: anywhere; }
+.smb-ocard-more { color: var(--smb-text-soft); }
+.smb-ocard-track { display: flex; flex-wrap: wrap; align-items: center; justify-content: space-between; gap: 6px; margin: 8px 0 0; }
+.smb-ocard-track code { font-size: 12px; overflow-wrap: anywhere; }
+.smb-ocard .smb-pcard-link { display: inline-block; margin-top: 6px; }
+.smb-cart-discount { display: flex; justify-content: space-between; margin: -4px 0 8px; font-size: 13px; color: #15803d; }
+.smb-cart-actions { display: flex; gap: 8px; flex-wrap: wrap; }
 .smb-commerce-widget-container .message-link { color: #1d4ed8; text-decoration: underline; overflow-wrap: anywhere; }

ninhle-ai-sales-assistant/tags/2.6.0/src/JS/widget/voice.ts

r3761175	r3765552
25	25	vi: 'vi-VN', en: 'en-US', th: 'th-TH', id: 'id-ID', ms: 'ms-MY', ja: 'ja-JP', ko: 'ko-KR', zh: 'zh-CN',
26	26	fr: 'fr-FR', de: 'de-DE', es: 'es-ES', pt: 'pt-BR', it: 'it-IT', ru: 'ru-RU', nl: 'nl-NL', pl: 'pl-PL',
27		tr: 'tr-TR', hi: 'hi-IN', ar: 'ar-SA', fil: 'fil-PH', km: 'km-KH', lo: 'lo-LA',
	27	tr: 'tr-TR', hi: 'hi-IN', ar: 'ar-SA', fil: 'fil-PH', km: 'km-KH', lo: 'lo-LA', uk: 'uk-UA',
28	28	};
29	29

ninhle-ai-sales-assistant/tags/2.6.0/src/PHP/AI/AIProviderFactory.php

-              r3747521
+              r3765552
     /** Khoá setting chứa API key tương ứng mỗi provider. */
     private static function key_setting($provider) {
+    public static function key_setting($provider) {
         $map = [
             'openai' => 'smbcommerce_openai_key',
 …
         ];
         return $map[$provider] ?? '';
+    }
+    /** Provider dùng được: có khoá API trong plugin, hoặc (WordPress) có nhà cung cấp trong Connectors. */
+    public static function is_configured($provider) {
+        if ($provider === Providers\WordPressAiProvider::NAME) {
+            return Providers\WordPressAiProvider::available();
+        }
+        $key_setting = self::key_setting($provider);
+        return $key_setting !== '' && !empty(SettingsManager::get_setting($key_setting));
+    }
 …
                 if (class_exists('\\Smartbuy\SMBCommerce\\AI\\Providers\\GeminiProvider')) {
                     return new Providers\GeminiProvider();
+                }
+                break;
+            // Kết nối AI của WordPress 7.0+ (2.6.0, S7): khoá nằm trong Settings → Connectors của WordPress.
+            case Providers\WordPressAiProvider::NAME:
+                if (Providers\WordPressAiProvider::available()) {
+                    return new Providers\WordPressAiProvider();
+                }
                 break;
 …
         $chain = [];
         foreach ($order as $name) {
+            $key_setting = self::key_setting($name);
+            if ($key_setting === '' || empty(SettingsManager::get_setting($key_setting))) {
+            if (!self::is_configured($name)) {
                 continue;
+            }

ninhle-ai-sales-assistant/tags/2.6.0/src/PHP/AI/AIService.php

-              r3752682
+              r3765552
             $user_context .= "No user info provided yet. Do not assume their name.\n";
+        }
+        $user_context .= "- Order history: unknown. Never invent orders. To look one up, call the get_order_status tool after the customer provides an order code or email.\n";
+        if (\Smartbuy\SMBCommerce\Support\CustomerContext::user_id() > 0 && class_exists('WooCommerce')) {
+            // S5: khách đăng nhập lúc gửi tin; tài khoản là bằng chứng sở hữu đơn.
+            $user_context .= "- The customer is logged in to their store account. For questions about their orders or deliveries, call get_my_orders first; do not ask for an order number, email or phone. Never invent orders.\n";
+        } else {
+            $user_context .= "- Order history: unknown. Never invent orders. To look one up, call the get_order_status tool after the customer provides an order code or email.\n";
+        }
         // Tin nhắn mới nhất của khách: dùng làm từ khoá truy vấn catalog và trích nội dung link/file.
 …
         // WooCommerce Product RAG Context
         $product_context = '';
+        $context_ids = [];
         if (class_exists('\\Smartbuy\SMBCommerce\\WooCommerce\\WooCommerceProductScanner')) {
             $scanner = new \Smartbuy\SMBCommerce\WooCommerce\WooCommerceProductScanner();
 …
                 $latest_user_message !== '' ? [$latest_user_message] : []
             );
+            $context_ids = $scanner->context_ids();
+        }
 …
         $sales_playbook = SalesPlaybook::build($playbook_state);
+        $capability_limits = self::capability_limits();
+        // Starter (S4): đặt sẵn sản phẩm khách đã chọn, mã giảm giá chủ shop cho phép; '' ở bản Free.
+        $woo = class_exists('WooCommerce');
+        $cart_actions_prompt = $woo ? \Smartbuy\SMBCommerce\Commerce\Woo\CartActionService::prompt_block() : '';
+        $capability_limits = self::capability_limits($woo && \Smartbuy\SMBCommerce\Commerce\Woo\CartActionService::offers_coupons());
         // Kịch bản đứng đầu để định hình vai trò, sau đó mới tới ràng buộc và dữ liệu.
 …
             $guardrails,
             $capability_limits,
+            $cart_actions_prompt,
             $master_prompt,
             $handoff_instructions,
             $suggestion_instructions,
+            // Thẻ sản phẩm (2.6.0, S3): chỉ có nghĩa khi có cửa hàng WooCommerce.
+            class_exists('WooCommerce') ? \Smartbuy\SMBCommerce\Commerce\CardBuilder::PROMPT : '',
+            // Sales Insights (2.6.0, S6): model đánh dấu câu nó không trả lời được từ dữ liệu của shop.
+            \Smartbuy\SMBCommerce\Insights\InsightsRecorder::PROMPT,
             $user_context,
             $history_digest,
 …
                 $final_system_prompt .= "\n\n[SUPPLEMENTAL CONTEXT EXTRACTED FROM USER'S LINKS/FILES]\n" . $extracted_content;
+            }
+        }
+        // Ngôn ngữ trả lời (S2): khối đặt CUỐI, sau phần cố định để prompt cache của nhà cung cấp vẫn
+        // trúng; nằm trong khoá cache câu trả lời bên dưới nên mỗi ngôn ngữ có câu trả lời riêng.
+        $language_block = ReplyLanguage::prompt_block($conversation['language'] ?? null);
+        if ($language_block !== '') {
+            $final_system_prompt .= "\n\n" . $language_block;
+        }
 …
         if (\Smartbuy\SMBCommerce\Commerce\LocalResolver::is_local($routing)) {
+            // Câu trả lời tại chỗ về đơn hàng cũng có thẻ đơn (S5): LocalHandler ghi đơn đã kiểm vào sổ.
+            ToolResultLedger::reset();
             $local_reply = \Smartbuy\SMBCommerce\Commerce\LocalHandler::handle($routing);
             if ($local_reply !== null && $local_reply !== '') {
+                MessageRepository::add_message($conversation_id, 'system', $local_reply);
+                $local_orders = \Smartbuy\SMBCommerce\Commerce\CardBuilder::order_cards($local_reply);
+                \Smartbuy\SMBCommerce\Commerce\CustomerProof::from_ledger($conversation_id);
+                MessageRepository::add_message($conversation_id, 'system', $local_reply, null, $local_orders ? ['orders' => $local_orders] : null);
                 self::log_ai_request($conversation_id, 'chat', 0, 0, 0, 'local', false, $routing['reason']);
                 return true;
 …
                 \Smartbuy\SMBCommerce\Commerce\RoutingReason::UNRESOLVED_LOCAL_ONLY
             );
+            \Smartbuy\SMBCommerce\Insights\InsightsRecorder::unanswered($conversation_id, 'local_only');
             return true;
+        }
 …
         $rounds = 0;
         $tool_handoff_priority = null;
+        // Model chuyển nhân viên vì thiếu thông tin (create_handoff cause=missing_information): câu chưa trả lời được.
+        $handoff_missing_info = false;
         // Gom kết quả tool để đối chiếu số liệu trong câu trả lời cuối.
         $grounding_from_tools = '';
 …
             'contact_id' => (int) ($conversation['contact_id'] ?? 0),
         ]);
+        // Sản phẩm tool trả về trong lượt này, cùng sản phẩm thật trong [PRODUCT CATALOG] của lượt: chỉ chúng mới
+        // được hiện thành thẻ hoặc đề xuất vào giỏ.
+        ToolResultLedger::reset();
+        ToolResultLedger::know($context_ids);
         while (!empty($tool_calls) && $rounds < self::MAX_TOOL_ROUNDS) {
 …
                 self::set_stage($conversation_id, self::STAGE_BY_TOOL[$tool_name] ?? 'thinking');
                 $result = ToolExecutor::execute_tool($tool_name, $tool_params);
+                ToolResultLedger::record($tool_name, $result);
+                \Smartbuy\SMBCommerce\Insights\InsightsRecorder::tool_result($conversation_id, $tool_name, $tool_params, $result);
                 // Gọi tool handoff nghĩa là thật sự phải chuyển cho người thật,
 …
                 if ($tool_name === 'create_handoff' && !empty($result['success'])) {
                     $tool_handoff_priority = $tool_params['priority'] ?? 'normal';
+                    $handoff_missing_info = ($tool_params['cause'] ?? '') === 'missing_information';
+                }
 …
             // Provider tự dựng message theo định dạng của mình.
             $provider->append_tool_turn($messages_context, $assistant_message, $tool_results);
+            // Lượt chạy nền gần hết ngân sách (TurnClock): đừng mở thêm lời gọi chắc chắn bị cắt giữa chừng.
+            $left = TurnClock::remaining();
+            if ($left !== null && $left < 15) {
+                \Smartbuy\SMBCommerce\Support\Log::error('Ninhle AI Sales Assistant: tool round ' . $rounds . ' skipped, the background turn is out of time.');
+                break;
+            }
             $call_start = microtime(true);
 …
         $reply_content = self::clean_reply($raw_reply);
+        // Thẻ sản phẩm (S3): đọc và bỏ dấu [[show:…]] TRƯỚC khối gợi ý, vì khối gợi ý thiếu thẻ đóng
+        // sẽ nuốt mọi thứ phía sau nó.
+        $card_result = \Smartbuy\SMBCommerce\Commerce\CardBuilder::from_reply($reply_content);
+        $reply_content = $card_result['text'];
+        // Sales Insights (S6): dấu [[unknown]] = câu này không trả lời được từ dữ liệu của shop.
+        $unknown = \Smartbuy\SMBCommerce\Insights\InsightsRecorder::strip_unknown($reply_content);
+        $reply_content = $unknown['text'];
+        // Starter (S4): thẻ đề xuất kèm lựa chọn sẵn, và mã giảm giá có nút áp.
+        $cards = ToolResultLedger::merge_action_cards($card_result['cards']);
+        $cart_actions = ToolResultLedger::actions();
         // Hết vòng mà model vẫn đòi gọi tool: đừng trả về câu rỗng cho khách.
         if (!empty($tool_calls) && trim($reply_content) === '') {
+            $reply_content = __('I am still looking this up for you, one moment please.', 'ninhle-ai-sales-assistant');
+            // Không còn gì chạy tiếp sau câu này: đừng hứa "một lát nữa" (câu cũ làm khách chờ mãi, staging 25/10).
+            $reply_content = __('Sorry, I could not finish looking that up. Please ask me again in a moment.', 'ninhle-ai-sales-assistant');
+        }
 …
+            }
+        }
+        if (!empty($cards)) {
+            $metadata = (array) $metadata + ['cards' => $cards];
+        }
+        if (!empty($cart_actions)) {
+            $metadata = (array) $metadata + ['actions' => $cart_actions];
+        }
+        // Thẻ đơn (S5): đơn đã qua kiểm sở hữu trong lượt, chọn theo câu trả lời.
+        $order_cards = \Smartbuy\SMBCommerce\Commerce\CardBuilder::order_cards($reply_content);
+        \Smartbuy\SMBCommerce\Commerce\CustomerProof::from_ledger($conversation_id);
+        if (!empty($order_cards)) {
+            $metadata = (array) $metadata + ['orders' => $order_cards];
+        }
         // --- Đối chiếu mọi con số tiền với dữ liệu thật đã đưa cho model ---
 …
         $saved_reply = MessageRepository::add_message($conversation_id, 'system', $reply_content, null, $metadata);
         self::record_reply_events($conversation_id, $saved_reply, $products_shown, $product_lookups);
+        // Sales Insights (S6): một tin của khách chỉ tính một lần; lý do đầu tiên khớp được ghi.
+        if ($unknown['unknown']) {
+            \Smartbuy\SMBCommerce\Insights\InsightsRecorder::unanswered($conversation_id, 'unknown');
+        } elseif ($product_lookups > 0 && $products_shown === 0) {
+            \Smartbuy\SMBCommerce\Insights\InsightsRecorder::unanswered($conversation_id, 'no_data');
+        } elseif ($handoff_missing_info) {
+            \Smartbuy\SMBCommerce\Insights\InsightsRecorder::unanswered($conversation_id, 'handoff');
+        }
         // Chỉ cache khi lượt này không gọi tool nào — kết quả tool là dữ liệu sống.
 …
         'get_product_variations' => 'products',
         'get_order_status' => 'order',
+        'get_my_orders' => 'order',
         'get_customer_downloads' => 'order',
         'create_handoff' => 'handoff',
 …
      * HỢP LỆ, bot trả lời "mã không hợp lệ". Trả về '' khi gói đã có đủ công cụ.
      */
     private static function capability_limits() {
+    private static function capability_limits($has_coupon_offers = false) {
         $gate = '\\Smartbuy\\SMBCommerce\\Licensing\\LicenseGate';
         $limits = [];
         if (!$gate::can('coupon_tools')) {
+            $limits[] = '- You cannot check coupon or discount codes. Never say a code is valid, invalid, expired or how much it saves. Tell the customer to enter the code in the cart or at checkout, where the store applies it automatically.';
+            $limits[] = '- You cannot check coupon or discount codes. Never say a code is valid, invalid, expired or how much it saves. Tell the customer to enter the code in the cart or at checkout, where the store applies it automatically.'
+                . ($has_coupon_offers ? ' The only exception is the store-approved codes under [COUPONS YOU MAY OFFER].' : '');
+        }
         if (!$gate::can('product_variations')) {
 …
      *                    và retry_count; rỗng với lượt không gọi AI (local, cache, local_only).
      */
     private static function log_ai_request($conversation_id, $request_type, $prompt_tokens, $completion_tokens, $latency_ms, $provider_name, $error_flag, $decision, array $call = []) {
+    public static function log_ai_request($conversation_id, $request_type, $prompt_tokens, $completion_tokens, $latency_ms, $provider_name, $error_flag, $decision, array $call = []) {
         global $wpdb;
         $table = $wpdb->prefix . SMBCOMMERCE_PREFIX . 'ai_logs';

ninhle-ai-sales-assistant/tags/2.6.0/src/PHP/AI/Providers/ClaudeProvider.php

-              r3752682
+              r3765552
+    }
+    /**
+     * Một lần gọi không tool cho việc chạy nền (2.6.0, S6: gán nhãn Sales Insights).
+     *
+     * @param array $options model (thay model chat), max_tokens, json (chỉ là gợi ý: Anthropic theo prompt).
+     * @return array{text: string, usage: array}|\WP_Error
+     */
+    public function complete($system, $user, array $options = []) {
+        if (empty($this->api_key)) {
+            return new \WP_Error('missing_key', 'Anthropic API Key is missing');
+        }
+        $model = (string) ($options['model'] ?? $this->model);
+        $response = $this->call_api([
+            'model' => $model,
+            'max_tokens' => (int) ($options['max_tokens'] ?? 400),
+            'system' => (string) $system,
+            'messages' => [['role' => 'user', 'content' => (string) $user]],
+        ]);
+        if (is_wp_error($response)) {
+            return $response;
+        }
+        $text = '';
+        foreach ((array) ($response['content'] ?? []) as $block) {
+            if (is_array($block) && ($block['type'] ?? '') === 'text') {
+                $text .= (string) ($block['text'] ?? '');
+            }
+        }
+        $cache_read = (int) ($response['usage']['cache_read_input_tokens'] ?? 0);
+        $cache_write = (int) ($response['usage']['cache_creation_input_tokens'] ?? 0);
+        return [
+            'text' => $text,
+            'usage' => [
+                'prompt_tokens' => (int) ($response['usage']['input_tokens'] ?? 0) + $cache_read + $cache_write,
+                'completion_tokens' => (int) ($response['usage']['output_tokens'] ?? 0),
+                'cached_input_tokens' => $cache_read,
+                'cache_write_tokens' => $cache_write,
+                'model' => (string) ($response['model'] ?? $model),
+                'reported' => isset($response['usage']),
+            ],
+        ];
+    }
     public function append_tool_turn(&$messages_context, $assistant_message, $tool_results) {
         if (!empty($assistant_message)) {
 …
             ],
             'body'    => wp_json_encode($payload),
+            'timeout' => 30,
+            // 30 s trong request của khách; lượt chạy nền chờ lâu hơn trong ngân sách của lượt (TurnClock).
+            'timeout' => class_exists('\\Smartbuy\\SMBCommerce\\AI\\TurnClock') ? \Smartbuy\SMBCommerce\AI\TurnClock::http_timeout(30) : 30,
         ]);

ninhle-ai-sales-assistant/tags/2.6.0/src/PHP/AI/Providers/GeminiProvider.php

-              r3752682
+              r3765552
     // ngừng lần lượt và khi đó mọi lượt chat đều lỗi 404 (đo trên staging 2026-10-09).
     const DEFAULT_MODEL = 'gemini-flash-latest';
+    /** Token cộng thêm vào max_tokens của complete() cho phần suy nghĩ của model. */
+    const THINKING_HEADROOM = 2048;
     private $model = self::DEFAULT_MODEL;
 …
         $response = $this->call_api($payload);
         if (is_wp_error($response)) {
             return $response;
+        }
+        $reply = '';
+        if (isset($response['candidates'][0]['content']['parts'][0]['text'])) {
+            $reply = $response['candidates'][0]['content']['parts'][0]['text'];
+        $reply = self::candidate_text($response);
+        // Lần gọi rỗng vẫn tính tiền token đầu vào: cộng vào usage nếu phải gọi lại.
+        $spent = ['prompt' => 0, 'completion' => 0, 'cached' => 0];
+        // Candidate rỗng (không chữ, không lệnh tool): Gemini thỉnh thoảng trả như vậy và khách nhận câu "không
+        // trả lời được" (staging 25/10). Ghi lý do để chẩn đoán, gọi lại MỘT lần nếu lượt còn thời gian.
+        if (trim($reply) === '') {
+            \Smartbuy\SMBCommerce\Support\Log::error('Ninhle AI Sales Assistant Gemini returned no text (finishReason: '
+                . (string) ($response['candidates'][0]['finishReason'] ?? ($response['promptFeedback']['blockReason'] ?? 'none')) . ').');
+            $left = class_exists('\\Smartbuy\\SMBCommerce\\AI\\TurnClock') ? \Smartbuy\SMBCommerce\AI\TurnClock::remaining() : null;
+            $blocked = in_array($response['candidates'][0]['finishReason'] ?? '', ['SAFETY', 'PROHIBITED_CONTENT', 'BLOCKLIST', 'SPII'], true)
+                || isset($response['promptFeedback']['blockReason']);
+            if (!$blocked && ($left === null || $left > 30)) {
+                $first = $response['usageMetadata'] ?? [];
+                $spent = [
+                    'prompt' => (int) ($first['promptTokenCount'] ?? 0),
+                    'completion' => (int) ($first['candidatesTokenCount'] ?? 0) + (int) ($first['thoughtsTokenCount'] ?? 0),
+                    'cached' => (int) ($first['cachedContentTokenCount'] ?? 0),
+                ];
+                $retry = $this->call_api($payload);
+                if (!is_wp_error($retry)) {
+                    $response = $retry;
+                    $reply = self::candidate_text($response);
+                }
+            }
+        }
 …
         $meta = $response['usageMetadata'] ?? [];
         $usage = [
             'prompt_tokens' => (int) ($meta['promptTokenCount'] ?? 0),
             'completion_tokens' => (int) ($meta['candidatesTokenCount'] ?? 0) + (int) ($meta['thoughtsTokenCount'] ?? 0),
             'cached_input_tokens' => (int) ($meta['cachedContentTokenCount'] ?? 0),
+            'prompt_tokens' => (int) ($meta['promptTokenCount'] ?? 0) + $spent['prompt'],
+            'completion_tokens' => (int) ($meta['candidatesTokenCount'] ?? 0) + (int) ($meta['thoughtsTokenCount'] ?? 0) + $spent['completion'],
+            'cached_input_tokens' => (int) ($meta['cachedContentTokenCount'] ?? 0) + $spent['cached'],
             'cache_write_tokens' => 0,
             'model' => (string) ($response['modelVersion'] ?? $this->model),
 …
             'usage' => $usage,
             'assistant_message' => null, // Gemini dùng tool dạng text, không có khối riêng
+        ];
+    }
+    /**
+     * Chữ của candidate đầu: ghép mọi phần có chữ, bỏ phần suy nghĩ (thought). Model đời mới có thể trả nhiều
+     * phần, và phần đầu không nhất thiết là câu trả lời.
+     */
+    public static function candidate_text($response) {
+        $text = '';
+        foreach ((array) ($response['candidates'][0]['content']['parts'] ?? []) as $part) {
+            if (is_array($part) && isset($part['text']) && empty($part['thought'])) {
+                $text .= (string) $part['text'];
+            }
+        }
+        return $text;
+    }
+    /**
+     * Một lần gọi không tool cho việc chạy nền (2.6.0, S6: gán nhãn Sales Insights).
+     *
+     * @param array $options model (thay model chat), max_tokens, json (responseMimeType application/json).
+     * @return array{text: string, usage: array}|\WP_Error
+     */
+    public function complete($system, $user, array $options = []) {
+        if (empty($this->api_key)) {
+            return new \WP_Error('missing_key', 'Gemini API Key is missing');
+        }
+        $chat_model = $this->model;
+        $this->model = (string) ($options['model'] ?? $chat_model);
+        // Model Gemini 2.5+/3.x "suy nghĩ" trước khi trả lời và token suy nghĩ tính vào maxOutputTokens: 300 token
+        // cho một nhãn JSON từng ra câu trả lời rỗng (gemini-3.8-flash dùng ~220 token cho một câu ngắn, ninhle.com
+        // 26/10). Chừa thêm chỗ; chi phí vẫn theo token thật đã dùng.
+        $config = ['maxOutputTokens' => (int) ($options['max_tokens'] ?? 2048) + self::THINKING_HEADROOM];
+        if (!empty($options['json'])) {
+            $config['responseMimeType'] = 'application/json';
+        }
+        $response = $this->call_api([
+            'systemInstruction' => ['parts' => [['text' => (string) $system]]],
+            'contents' => [['role' => 'user', 'parts' => [['text' => (string) $user]]]],
+            'generationConfig' => $config,
+        ]);
+        $model = $this->model;
+        $this->model = $chat_model;
+        if (is_wp_error($response)) {
+            return $response;
+        }
+        $meta = $response['usageMetadata'] ?? [];
+        return [
+            'text' => self::candidate_text($response),
+            'usage' => [
+                'prompt_tokens' => (int) ($meta['promptTokenCount'] ?? 0),
+                'completion_tokens' => (int) ($meta['candidatesTokenCount'] ?? 0) + (int) ($meta['thoughtsTokenCount'] ?? 0),
+                'cached_input_tokens' => (int) ($meta['cachedContentTokenCount'] ?? 0),
+                'cache_write_tokens' => 0,
+                'model' => (string) ($response['modelVersion'] ?? $model),
+                'reported' => isset($response['usageMetadata']),
+            ],
         ];
+    }
 …
+    }
+    private function call_api($payload) {
+    /**
+     * @param bool $retried Đã thử lại bằng DEFAULT_MODEL trong lượt này chưa.
+     */
+    private function call_api($payload, $retried = false) {
         $url = $this->build_url();
 …
             'headers' => $this->build_headers(),
             'body'    => wp_json_encode($payload),
+            'timeout' => 30, // increased from 20s
+            // 30 s trong request của khách; lượt chạy nền chờ lâu hơn trong ngân sách của lượt (TurnClock).
+            'timeout' => class_exists('\\Smartbuy\\SMBCommerce\\AI\\TurnClock') ? \Smartbuy\SMBCommerce\AI\TurnClock::http_timeout(30) : 30,
         ]);
 …
             \Smartbuy\SMBCommerce\Support\Log::error('Ninhle AI Sales Assistant Gemini API Error (HTTP ' . $http_code . '): '
                 . Redact::for_log($err_msg . ' | Body: ' . substr($body, 0, 500), [$this->api_key]));
+            // Model đã lưu không dùng được với key này (Google đóng dần model cũ với key mới: "no longer available
+            // to new users", ninhle.com 25–26/10; hoặc gõ sai tên): thử lại một lần bằng bí danh luôn trỏ tới bản
+            // Flash hiện hành, để khách vẫn có câu trả lời. Chủ shop vẫn cần sửa model trong Settings.
+            if ((int) $http_code === 404 && !$retried && $this->model !== self::DEFAULT_MODEL) {
+                \Smartbuy\SMBCommerce\Support\Log::error('Ninhle AI Sales Assistant: Gemini model ' . $this->model
+                    . ' is not available to this API key; retried with ' . self::DEFAULT_MODEL . '. Change the Gemini model in Settings.');
+                $this->model = self::DEFAULT_MODEL;
+                return $this->call_api($payload, true);
+            }
             return new \WP_Error('gemini_error', $err_msg . ' (HTTP ' . $http_code . ')');
+        }

ninhle-ai-sales-assistant/tags/2.6.0/src/PHP/AI/Providers/OpenAIProvider.php

-              r3752682
+              r3765552
+    }
+    /**
+     * Một lần gọi không tool cho việc chạy nền (2.6.0, S6: gán nhãn Sales Insights).
+     *
+     * @param array $options model (thay model chat), max_tokens, json (response_format json_object).
+     * @return array{text: string, usage: array}|\WP_Error
+     */
+    public function complete($system, $user, array $options = []) {
+        if (empty($this->api_key)) {
+            return new \WP_Error('missing_key', 'OpenAI API Key is missing');
+        }
+        $model = (string) ($options['model'] ?? $this->model);
+        $payload = [
+            'model' => $model,
+            'messages' => [
+                ['role' => 'system', 'content' => (string) $system],
+                ['role' => 'user', 'content' => (string) $user],
+            ],
+            'max_completion_tokens' => (int) ($options['max_tokens'] ?? 400),
+        ];
+        if (!empty($options['json'])) {
+            $payload['response_format'] = ['type' => 'json_object'];
+        }
+        $response = $this->call_api($payload);
+        if (is_wp_error($response)) {
+            return $response;
+        }
+        return [
+            'text' => (string) ($response['choices'][0]['message']['content'] ?? ''),
+            'usage' => [
+                'prompt_tokens' => (int) ($response['usage']['prompt_tokens'] ?? 0),
+                'completion_tokens' => (int) ($response['usage']['completion_tokens'] ?? 0),
+                'cached_input_tokens' => (int) ($response['usage']['prompt_tokens_details']['cached_tokens'] ?? 0),
+                'cache_write_tokens' => 0,
+                'model' => (string) ($response['model'] ?? $model),
+                'reported' => isset($response['usage']),
+            ],
+        ];
+    }
     public function append_tool_turn(&$messages_context, $assistant_message, $tool_results) {
         if (!empty($assistant_message)) {
 …
             ],
             'body'    => wp_json_encode($payload),
+            'timeout' => 15,
+            // 15 s trong request của khách; lượt chạy nền chờ lâu hơn trong ngân sách của lượt (TurnClock).
+            'timeout' => class_exists('\\Smartbuy\\SMBCommerce\\AI\\TurnClock') ? \Smartbuy\SMBCommerce\AI\TurnClock::http_timeout(15) : 15,
         ]);

ninhle-ai-sales-assistant/tags/2.6.0/src/PHP/AI/ResponseSanitizer.php

-              r3752682
+              r3765552
         'IMPORTANT RULES',
         "SUPPLEMENTAL CONTEXT EXTRACTED FROM USER'S LINKS/FILES",
+        // 2.6.0
+        'REPLY LANGUAGE',
+        'PRODUCT CARDS',
     ];

ninhle-ai-sales-assistant/tags/2.6.0/src/PHP/AI/SalesPlaybook.php

-              r3752682
+              r3765552
             'hesitating'    => self::contains($text, ['suy nghĩ', 'cân nhắc', 'để xem', 'từ từ', 'chưa cần', 'tính sau']),
             'comparing'     => self::contains($text, ['so sánh', 'khác gì', 'chỗ khác', 'bên kia', 'nên chọn']),
+            'ready_to_buy'  => self::contains($text, ['mua', 'đặt hàng', 'chốt', 'lấy', 'order', 'thanh toán']),
+            // Tiếng Anh (2.6.0): khách nói "I would like size M, 2 of them" mà bot vẫn hỏi "dùng để làm gì?" (staging 25/10).
+            'ready_to_buy'  => self::contains($text, ['mua', 'đặt hàng', 'chốt', 'lấy', 'order', 'thanh toán',
+                'buy', 'add to cart', "i'll take", 'i’ll take', 'i will take', "i'd like", 'i’d like', 'i would like', 'i want']),
             'asks_policy'   => self::contains($text, ['bảo hành', 'đổi trả', 'ship', 'giao hàng', 'vận chuyển', 'hoàn tiền']),
         ];
 …
+        }
+        if (!empty($s['ready_to_buy'])) {
+        if (!empty($s['ready_to_buy']) && self::cart_actions_enabled()) {
+            // Starter (S4): giỏ trong chat; không hỏi thêm, không xin số điện thoại để "xác nhận đơn".
+            $hints[] = 'Khách có tín hiệu muốn mua. KHÔNG hỏi thêm câu tìm hiểu nhu cầu: tra sản phẩm (và biến thể nếu có) rồi gọi propose_cart_action với đúng lựa chọn và số lượng khách nói, ngay trong lượt này. Thiếu lựa chọn nào thì chỉ hỏi đúng lựa chọn đó.';
+        } elseif (!empty($s['ready_to_buy'])) {
             $hints[] = 'Khách có tín hiệu muốn mua. Xác nhận sản phẩm và giá, đưa link đặt hàng, và xin số điện thoại để xác nhận đơn.';
         } elseif (!empty($s['price_concern'])) {
 …
+    }
+    /** Giỏ trong chat nâng cao (Starter, S4) đang mở; bản Free: lớp Null trả false. */
+    private static function cart_actions_enabled() {
+        return class_exists('WooCommerce') && class_exists('\\Smartbuy\\SMBCommerce\\Commerce\\Woo\\CartActionService')
+            && \Smartbuy\SMBCommerce\Commerce\Woo\CartActionService::enabled();
+    }
     private static function contains($haystack, $needles) {
         foreach ($needles as $needle) {

ninhle-ai-sales-assistant/tags/2.6.0/src/PHP/AI/ToolExecutor.php

-              r3747521
+              r3765552
             'get_product_variations' => '/smb-commerce/v1/tools/product-variations',
             'check_coupon'           => '/smb-commerce/v1/tools/check-coupon',
+            'propose_cart_action'    => '/smb-commerce/v1/tools/propose-cart-action',
             'get_order_status'       => '/smb-commerce/v1/tools/order-status',
+            'get_my_orders'          => '/smb-commerce/v1/tools/my-orders',
             'get_customer_downloads' => '/smb-commerce/v1/tools/customer-downloads',
             'get_policy'             => '/smb-commerce/v1/tools/policy',

ninhle-ai-sales-assistant/tags/2.6.0/src/PHP/AI/ToolsHelper.php

-              r3747521
+              r3765552
             'get_product_variations' => 'product_variations',
             'check_coupon' => 'coupon_tools',
+            'propose_cart_action' => 'cart_actions_advanced',
         ];
         $premium = \Smartbuy\SMBCommerce\Core\PremiumFallbacks::is_premium_build();
+        $tools = array_values(array_filter($tools, function ($tool) use ($paid_tools, $premium) {
+        // Đơn của tôi (S5): chỉ khi khách của lượt đã đăng nhập; khách vãng lai dùng get_order_status kèm bằng chứng.
+        $logged_in = \Smartbuy\SMBCommerce\Support\CustomerContext::user_id() > 0;
+        $tools = array_values(array_filter($tools, function ($tool) use ($paid_tools, $premium, $logged_in) {
+            if ($tool['name'] === 'get_my_orders') {
+                return $logged_in;
+            }
             if (!isset($paid_tools[$tool['name']])) {
                 return true;
 …
             ],
+            [
+                'name' => 'propose_cart_action',
+                'description' => 'Offer the customer a one-tap cart action shown under your reply. type "add": a product (from a tool result in this conversation) with the chosen option and quantity preselected on its card; the customer still taps Add, nothing is added by you. For products with options pass the customer\'s choice in options, e.g. {"Size": "M"} (no need to look up the variation first). type "coupon": an Apply button for a store coupon; only works for codes the store allows the assistant to offer, so never invent codes. Call it as soon as the customer has named the product and option/quantity, or asks for a discount.',
+                'input_schema' => [
+                    'type' => 'object',
+                    'properties' => [
+                        'type' => [
+                            'type' => 'string',
+                            'enum' => ['add', 'coupon'],
+                            'description' => 'add = product card with selection; coupon = Apply coupon button'
+                        ],
+                        'product_id' => [
+                            'type' => 'integer',
+                            'description' => 'type add: WooCommerce product ID from a tool result'
+                        ],
+                        'options' => [
+                            'type' => 'object',
+                            'description' => 'type add, products with options: the customer\'s choice as option name → value, e.g. {"Size": "M", "Color": "Blue"}'
+                        ],
+                        'variation_id' => [
+                            'type' => 'integer',
+                            'description' => 'type add: alternatively, the variation ID from get_product_variations'
+                        ],
+                        'quantity' => [
+                            'type' => 'integer',
+                            'description' => 'type add: quantity the customer asked for (default 1)'
+                        ],
+                        'code' => [
+                            'type' => 'string',
+                            'description' => 'type coupon: coupon code'
+                        ]
+                    ],
+                    'required' => ['type']
+                ],
+                'endpoint' => $base_url . '/propose-cart-action'
+            ],
+            [
                 'name' => 'get_order_status',
                 'description' => 'Look up an order. Requires BOTH an order reference AND proof that the customer owns it — an order code alone is never enough, because order numbers are sequential and guessable. Ask the customer for the email address, phone number or order key used on the order before calling this.',
 …
             ],
+            [
+                'name' => 'get_my_orders',
+                'description' => 'List the logged-in customer\'s 5 most recent orders with number, date, status, total, items and tracking. The store account is the proof of ownership, so do not ask for an order number, email or phone. The chat shows the order you talk about as a card; mention its order number.',
+                'input_schema' => [
+                    'type' => 'object',
+                    'properties' => (object) [],
+                    'required' => []
+                ],
+                'endpoint' => $base_url . '/my-orders'
+            ],
+            [
                 'name' => 'get_customer_downloads',
                 'description' => 'Get download links for digital products in ONE order. Requires the order reference AND proof of ownership. An email address alone is not proof — it appears on invoices and in leaked lists, and these links unlock paid goods.',
 …
                             'enum' => ['low', 'normal', 'high', 'urgent'],
                             'description' => 'Mức độ ưu tiên'
+                        ],
+                        // Sales Insights (2.6.0, S6): missing_information = câu shop nên thêm câu trả lời.
+                        'cause' => [
+                            'type' => 'string',
+                            'enum' => ['customer_asked', 'complaint', 'order_problem', 'missing_information', 'other'],
+                            'description' => 'Why a person is needed. Use missing_information when the store data does not contain the answer.'
                         ],
                         'email' => [

ninhle-ai-sales-assistant/tags/2.6.0/src/PHP/Admin/AdminMenu.php

-              r3752682
+              r3765552
             'restUrl' => esc_url_raw(rest_url('smb-commerce/v1')),
             'nonce' => wp_create_nonce('wp_rest'),
             // Chuỗi của tab "AI Value & Performance" dịch ở PHP để vào được file .pot.
             'i18n' => self::value_strings(),
+            // Chuỗi của tab "AI Value & Performance" và "Sales Insights" dịch ở PHP để vào được file .pot.
+            'i18n' => self::value_strings() + self::insights_strings(),
         ];
 …
             $config
         );
+    }
+    /** Chuỗi giao diện của tab "Sales Insights" (2.6.0, S6); các khoá chung (period, sample, save…) ở value_strings. */
+    private static function insights_strings() {
+        return [
+            'insightsTab' => __('Sales Insights', 'ninhle-ai-sales-assistant'),
+            'insightsIntro' => __('What shoppers asked that the assistant could not answer, what they looked for but could not get, and why they did not buy. Contact details are hidden.', 'ninhle-ai-sales-assistant'),
+            /* translators: %s: number of chats */
+            'chatsInPeriod' => __('%s chats in this period', 'ninhle-ai-sales-assistant'),
+            /* translators: 1: number of chats so far, 2: number of chats needed */
+            'notEnoughYet' => __('Not enough data yet (%1$s of %2$s chats); the lists below are a first look.', 'ninhle-ai-sales-assistant'),
+            'unansweredTitle' => __('Questions the assistant could not answer', 'ninhle-ai-sales-assistant'),
+            'unansweredHelp' => __('Similar questions are grouped. Add an answer to teach the assistant, or dismiss questions you do not want to answer. A question shows again if shoppers keep asking it after you added an answer.', 'ninhle-ai-sales-assistant'),
+            'unansweredEmpty' => __('No unanswered questions in this period.', 'ninhle-ai-sales-assistant'),
+            'colQuestion' => __('Question', 'ninhle-ai-sales-assistant'),
+            'colTimes' => __('Times asked', 'ninhle-ai-sales-assistant'),
+            'colLast' => __('Last asked', 'ninhle-ai-sales-assistant'),
+            'colActions' => __('Actions', 'ninhle-ai-sales-assistant'),
+            /* translators: %s: other ways the question was asked */
+            'alsoAsked' => __('Also asked as: %s', 'ninhle-ai-sales-assistant'),
+            'reasonCustomerNo' => __('shopper said it was not answered', 'ninhle-ai-sales-assistant'),
+            'reasonUnknown' => __('information missing', 'ninhle-ai-sales-assistant'),
+            'reasonNoData' => __('no matching product', 'ninhle-ai-sales-assistant'),
+            'reasonHandoff' => __('passed to your team', 'ninhle-ai-sales-assistant'),
+            'reasonLocalOnly' => __('local-only mode', 'ninhle-ai-sales-assistant'),
+            'addAnswer' => __('Add answer', 'ninhle-ai-sales-assistant'),
+            'dismiss' => __('Dismiss', 'ninhle-ai-sales-assistant'),
+            'dismissed' => __('Question dismissed.', 'ninhle-ai-sales-assistant'),
+            'openChat' => __('Open a chat', 'ninhle-ai-sales-assistant'),
+            'questionLabel' => __('Question', 'ninhle-ai-sales-assistant'),
+            'answerLabel' => __('Answer', 'ninhle-ai-sales-assistant'),
+            'targetLegend' => __('Where to save the answer', 'ninhle-ai-sales-assistant'),
+            'targetBusiness' => __('Add to Business information (the assistant uses it from the next reply)', 'ninhle-ai-sales-assistant'),
+            'targetNote' => __('Save as a note so I can update my policy pages', 'ninhle-ai-sales-assistant'),
+            'saveAnswer' => __('Save answer', 'ninhle-ai-sales-assistant'),
+            'cancel' => __('Cancel', 'ninhle-ai-sales-assistant'),
+            'answerSavedBusiness' => __('Answer added to Business information.', 'ninhle-ai-sales-assistant'),
+            'answerSavedNote' => __('Answer saved as a note.', 'ninhle-ai-sales-assistant'),
+            'answerError' => __('Could not save the answer. Enter both the question and the answer.', 'ninhle-ai-sales-assistant'),
+            'notesTitle' => __('Notes for your policy pages', 'ninhle-ai-sales-assistant'),
+            'notesHelp' => __('Answers you chose to add to your own pages. The assistant does not read these notes.', 'ninhle-ai-sales-assistant'),
+            'deleteNote' => __('Delete', 'ninhle-ai-sales-assistant'),
+            'unmetTitle' => __('What shoppers could not find', 'ninhle-ai-sales-assistant'),
+            'noResultsTitle' => __('Searches with no matching product', 'ninhle-ai-sales-assistant'),
+            'outOfStockTitle' => __('Wanted but out of stock', 'ninhle-ai-sales-assistant'),
+            'noneYet' => __('None in this period.', 'ninhle-ai-sales-assistant'),
+            'searchProducts' => __('Search your products', 'ninhle-ai-sales-assistant'),
+            'backInStock' => __('In stock now', 'ninhle-ai-sales-assistant'),
+            'backordersOn' => __('Backorders allowed', 'ninhle-ai-sales-assistant'),
+            'restockHint' => __('Restock it, or allow backorders under Product data > Inventory.', 'ninhle-ai-sales-assistant'),
+            'whyTitle' => __('Why shoppers did not buy', 'ninhle-ai-sales-assistant'),
+            'whyLocked' => __('Available in the Starter plan: each night an AI reads finished chats that did not lead to an order and sorts them by reason (price, shipping, size, stock, missing information and more), with example quotes.', 'ninhle-ai-sales-assistant'),
+            'whyOff' => __('Turn on AI labeling below to see why shoppers did not buy.', 'ninhle-ai-sales-assistant'),
+            'whyPaused' => __('AI labeling is off: these are earlier results. New chats are not labeled until you turn it back on.', 'ninhle-ai-sales-assistant'),
+            /* translators: 1: chats labeled so far, 2: chats needed */
+            'notEnoughLabels' => __('Not enough data yet: %1$s of %2$s chats labeled. Shares appear once there are enough.', 'ninhle-ai-sales-assistant'),
+            'whyPrice' => __('Price', 'ninhle-ai-sales-assistant'),
+            'whyShipping' => __('Shipping cost or time', 'ninhle-ai-sales-assistant'),
+            'whySizeFit' => __('Unsure about size or fit', 'ninhle-ai-sales-assistant'),
+            'whyOutOfStock' => __('Out of stock', 'ninhle-ai-sales-assistant'),
+            'whyMissingInfo' => __('Missing information', 'ninhle-ai-sales-assistant'),
+            'whyWaitingDiscount' => __('Waiting for a discount', 'ninhle-ai-sales-assistant'),
+            'whyJustBrowsing' => __('Just browsing', 'ninhle-ai-sales-assistant'),
+            'whyOther' => __('Other', 'ninhle-ai-sales-assistant'),
+            'seeUnanswered' => __('See the unanswered questions', 'ninhle-ai-sales-assistant'),
+            /* translators: 1: AI provider and model, 2: amount spent this month, 3: monthly limit */
+            'labelStatus' => __('Model: %1$s · This month: %2$s of %3$s', 'ninhle-ai-sales-assistant'),
+            /* translators: %s: date */
+            'lastRun' => __('Last run: %s', 'ninhle-ai-sales-assistant'),
+            'stopBudget' => __('Stopped: the monthly limit for AI labeling was reached.', 'ninhle-ai-sales-assistant'),
+            'stopGlobalBudget' => __('Stopped: the overall AI budget was reached.', 'ninhle-ai-sales-assistant'),
+            'stopNoProvider' => __('Stopped: no AI provider with an API key is set up.', 'ninhle-ai-sales-assistant'),
+            'stopNightly' => __('Paused: 200 chats are labeled per night at most.', 'ninhle-ai-sales-assistant'),
+            'aiSettingsTitle' => __('Sales Insights settings', 'ninhle-ai-sales-assistant'),
+            'aiEnable' => __('Label why shoppers did not buy, each night with AI', 'ninhle-ai-sales-assistant'),
+            'aiEnableHelp' => __('Runs at 2:00 site time on up to 200 finished chats that did not lead to an order, using your own AI provider key. Email addresses and phone numbers are hidden before anything is sent. Off by default.', 'ninhle-ai-sales-assistant'),
+            'aiBudget' => __('Monthly limit (USD)', 'ninhle-ai-sales-assistant'),
+            'aiModel' => __('Model', 'ninhle-ai-sales-assistant'),
+            'aiModelCheapest' => __('Cheapest available (recommended)', 'ninhle-ai-sales-assistant'),
+            'aiModelChat' => __('Same as the chat assistant', 'ninhle-ai-sales-assistant'),
+            'digestEnable' => __('Email me a weekly summary', 'ninhle-ai-sales-assistant'),
+            'digestHelp' => __('Every Monday morning to the site admin email: top unanswered questions, what shoppers could not find, the main reason they did not buy and the AI cost of the week. Not sent in a week without chats.', 'ninhle-ai-sales-assistant'),
+        ];
+    }

ninhle-ai-sales-assistant/tags/2.6.0/src/PHP/Analytics/OrderAttribution.php

-              r3752682
+              r3765552
     const META_INTERACTION_AT = '_smbcommerce_interaction_at';
+    /** Tương tác xảy ra khi AI chạy nền, chờ lượt poll kế tiếp của khách ghi vào phiên (2.6.0). */
+    const PENDING_TRANSIENT = 'smbcommerce_attr_pending_';
     public static function init() {
         add_action('woocommerce_checkout_order_processed', [self::class, 'on_classic_checkout'], 20, 3);
 …
     /**
+     * Nhớ tương tác đủ điều kiện trong phiên WooCommerce của khách. Chỉ chạy trong request của chính
+     * khách (widget poll, bấm link); cron và WP-CLI không có phiên của ai nên trả false.
+     *
+     * Nhớ tương tác đủ điều kiện trong phiên WooCommerce của khách. Chỉ ghi phiên trong request của
+     * chính khách (widget poll, bấm link). Ở nền (cron, WP-CLI, worker AI 2.6.0) không có phiên của ai:
+     * tương tác được giữ lại để flush_deferred() ghi ở lượt poll kế tiếp, với đúng thời điểm gốc.
+     *
+     * @param string|null $at Thời điểm tương tác (UTC, Y-m-d H:i:s); null = bây giờ.
      * @return bool true nếu đã lưu được vào phiên.
      */
     public static function remember_interaction($conversation_id) {
+    public static function remember_interaction($conversation_id, $at = null) {
         $conversation_id = (int) $conversation_id;
+        if ($conversation_id <= 0 || self::is_background_context() || !function_exists('WC')) {
+        if ($conversation_id <= 0) {
+            return false;
+        }
+        $at = is_string($at) && $at !== '' ? $at : gmdate('Y-m-d H:i:s');
+        if (self::is_background_context()) {
+            if (function_exists('set_transient')) {
+                set_transient(self::PENDING_TRANSIENT . $conversation_id, $at, 7 * 86400);
+            }
+            return false;
+        }
+        if (!function_exists('WC')) {
             return false;
+        }
 …
         $wc->session->set(self::SESSION_KEY, [
             'conversation_id' => $conversation_id,
             'at' => gmdate('Y-m-d H:i:s'),
+            'at' => $at,
         ]);
         return true;
+    }
+    /**
+     * Ghi tương tác đang chờ (từ lượt AI chạy nền) vào phiên của khách. Gọi từ request poll của chính
+     * khách; không có gì chờ thì chỉ tốn một lần đọc transient.
+     *
+     * @return bool true nếu đã ghi được vào phiên.
+     */
+    public static function flush_deferred($conversation_id) {
+        $conversation_id = (int) $conversation_id;
+        if ($conversation_id <= 0 || self::is_background_context() || !function_exists('get_transient')) {
+            return false;
+        }
+        $key = self::PENDING_TRANSIENT . $conversation_id;
+        $at = get_transient($key);
+        if (!is_string($at) || $at === '') {
+            return false;
+        }
+        delete_transient($key);
+        return self::remember_interaction($conversation_id, $at);
+    }
 …
     private static function is_background_context() {
         return (function_exists('wp_doing_cron') && wp_doing_cron()) || (defined('WP_CLI') && WP_CLI);
+        return \Smartbuy\SMBCommerce\Support\RequestContext::is_background();
+    }
+}

ninhle-ai-sales-assistant/tags/2.6.0/src/PHP/Analytics/ValueEvents.php

-              r3752682
+              r3765552
     const ORDER_STATUS = 'order_status';
     const ORDER_REFUNDED = 'order_refunded';
+    /** Khách thêm sản phẩm vào giỏ ngay trong chat qua Store API (2.6.0, S4); meta {product_id, qty}. */
+    const CART_ADD = 'cart_add';
+    /** Câu khách hỏi mà bot không trả lời được (2.6.0, S6); meta {question_norm, reason}, câu đã che SĐT/email. */
+    const UNANSWERED = 'unanswered';
+    /** Khách tìm mà không có hàng, hoặc chỉ có hàng hết (S6); meta {terms, result: none|out_of_stock, product_ids}. */
+    const UNMET_DEMAND = 'unmet_demand';
+    /** Lý do không mua do gán nhãn đêm (S6, Starter); meta {reason, quote}, trích dẫn đã che. */
+    const NO_PURCHASE_REASON = 'no_purchase_reason';
+    /** Khách đã biết chắc (S12): đăng nhập, hoặc đã chứng minh sở hữu đơn; meta {user_id} hoặc {order_id}. */
+    const CUSTOMER_VERIFIED = 'customer_verified';
     /** Nguồn hợp lệ của cột source; giá trị lạ được ghi là 'system'. */

ninhle-ai-sales-assistant/tags/2.6.0/src/PHP/Commerce/LocalHandler.php

-              r3747521
+              r3765552
             'email' => $params['email'] ?? '',
             'phone' => $params['phone'] ?? '',
+            'user_id' => (int) ($params['user_id'] ?? 0),
         ]);
 …
         $order = $result->data();
+        // Thẻ đơn (S5): đơn đã qua kiểm sở hữu ở trên, ghi như kết quả tool để AIService dựng thẻ.
+        \Smartbuy\SMBCommerce\AI\ToolResultLedger::record('get_order_status', ['success' => true, 'order' => $order]);
         return sprintf(
             /* translators: 1: order number. 2: order status. 3: date the order was placed. */
             __('Order %1$s is currently: %2$s (placed on %3$s).', 'ninhle-ai-sales-assistant'),
             $order['order_number'],
+            $order['status'],
+            $order['date']
+            function_exists('wc_get_order_status_name') ? wc_get_order_status_name($order['status']) : $order['status'],
+            // Ngày theo định dạng của site; present() trả giờ địa phương của shop dạng Y-m-d H:i:s.
+            function_exists('date_i18n') && strtotime($order['date'])
+                ? date_i18n((string) get_option('date_format', 'Y-m-d'), strtotime($order['date']))
+                : $order['date']
         );
+    }

ninhle-ai-sales-assistant/tags/2.6.0/src/PHP/Commerce/LocalResolver.php

-              r3747521
+              r3765552
     /**
+     * Lệnh giỏ hàng/thanh toán là câu ngắn. Câu dài hơn thường hỏi về sản phẩm có chữ "thanh toán"/"cart"
+     * ("Shop có plugin nào nhận thanh toán bằng mã QR cho WooCommerce không?", ninhle.com 25/10): để AI trả lời.
+     */
+    const MAX_COMMAND_LENGTH = 60;
+    /** Dấu hiệu câu hỏi: "thanh toán" trong câu hỏi là hỏi về cách trả tiền hay sản phẩm, không phải lệnh. */
+    const QUESTION_MARKERS = [
+        'không', 'nào', 'gì', 'bao nhiêu', 'thế nào', 'như nào', 'làm sao', 'được chưa', 'hỗ trợ',
+        'how', 'what', 'which', 'do you', 'does', 'can i', 'is there', 'are there', 'accept',
+    ];
+    /**
      * Quyết định định tuyến cho một tin nhắn.
+     *
 …
+        }
+        // --- Giỏ hàng và thanh toán ---
+        if (self::contains_any($text, self::CHECKOUT_KEYWORDS)) {
+        // --- Giỏ hàng và thanh toán: chỉ câu lệnh ngắn. "Thanh toán" trong câu hỏi thì để AI. ---
+        $short = self::length($raw) <= self::MAX_COMMAND_LENGTH;
+        $question = strpos($raw, '?') !== false || self::has_word_from($text, self::QUESTION_MARKERS);
+        if ($short && !$question && self::contains_any($text, self::CHECKOUT_KEYWORDS)) {
             return self::decision(RoutingReason::LOCAL_CART_COMMAND, 'checkout');
+        }
+        if (self::contains_any($text, self::CART_KEYWORDS)) {
+        // Câu hỏi về giỏ của chính khách ("giỏ hàng của tôi có gì?") vẫn trả lời tại chỗ: AI chạy nền không đọc được giỏ.
+        if ($short && self::contains_any($text, self::CART_KEYWORDS)) {
             return self::decision(RoutingReason::LOCAL_CART_COMMAND, 'view_cart');
+        }
 …
     private static function length($text) {
         return function_exists('mb_strlen') ? mb_strlen($text, 'UTF-8') : strlen($text);
+    }
+    /** Câu (đã normalize) có chứa một trong các cụm, xét theo ranh giới từ ("nào" không khớp "nàoo"). */
+    private static function has_word_from($text, array $phrases) {
+        $padded = ' ' . $text . ' ';
+        foreach ($phrases as $phrase) {
+            if (strpos($padded, ' ' . self::normalize($phrase) . ' ') !== false) {
+                return true;
+            }
+        }
+        return false;
+    }
 …
+        }
+        // Khách đã đăng nhập (S5): tài khoản là bằng chứng, OrderService chỉ khớp đơn của chính tài khoản đó.
+        $customer = \Smartbuy\SMBCommerce\Support\CustomerContext::user_id();
+        if ($customer > 0) {
+            $proof['user_id'] = $customer;
+        }
         if (empty($proof)) {
             return null;

ninhle-ai-sales-assistant/tags/2.6.0/src/PHP/Commerce/Woo/CartService.php

-              r3747521
+              r3765552
  * Vì sao điều đó nguy hiểm ở đây:
+ *
+ *   Lời gọi tool của AI chạy trong MỘT TRONG HAI ngữ cảnh, và plugin không chọn
+ *   được ngữ cảnh nào:
+ *
+ *     1. Request poll của widget (ChatController::get_messages -> run_one).
+ *        Đây là request của chính khách, mang cookie của họ, nên WC()->cart
+ *        đúng là giỏ của người đang chat.
+ *
+ *     2. Cron mỗi phút (JobDispatcher::CRON_HOOK), lo nốt hội thoại của khách
+ *        đã đóng tab. Ở đây KHÔNG có cookie của ai cả.
+ *
+ *   Cùng một câu "thêm vào giỏ giúp em" sẽ rơi vào ngữ cảnh nào là tuỳ lúc
+ *   khách còn mở tab hay không. Nếu cứ ghi bừa, kết quả là: lúc được lúc không,
+ *   và tệ nhất là trên hosting có cache/session lạ thì ghi vào giỏ của NGƯỜI
+ *   KHÁC — người vô tình kích hoạt cron.
+ *   Lời gọi tool của AI chạy trong MỘT TRONG HAI loại ngữ cảnh, và plugin không
+ *   chọn được ngữ cảnh nào:
+ *
+ *     1. Request poll của widget (ChatController::get_messages), với câu về giỏ
+ *        hàng hoặc khi chạy nền bị chặn. Đây là request của chính khách, mang
+ *        cookie của họ, nên WC()->cart đúng là giỏ của người đang chat.
+ *
+ *     2. Nền (2.6.0, AsyncKick): sau khi đã trả phản hồi, request loopback, hoặc
+ *        cron mỗi phút cho khách đã đóng tab. Ở đây KHÔNG có cookie của ai cả,
+ *        hoặc có nhưng không đặt được cookie mới.
+ *
+ *   Cùng một câu "thêm vào giỏ giúp em" sẽ rơi vào ngữ cảnh nào là tuỳ hosting
+ *   và lúc khách còn mở tab hay không. Nếu cứ ghi bừa, kết quả là: lúc được lúc
+ *   không, và tệ nhất là trên hosting có cache/session lạ thì ghi vào giỏ của
+ *   NGƯỜI KHÁC — người vô tình kích hoạt cron.
+ *
  * Nguyên tắc: chỉ động vào giỏ khi chắc chắn đang ở trong request của chính
 …
     /**
+     * Đang chạy ngoài request của khách hay không.
+     *
+     * Mỗi điều kiện ở đây tương ứng một đường thật sự tồn tại trong plugin:
+     * cron chạy job tồn đọng, WP-CLI khi quản trị viên chạy lệnh, và giai đoạn
+     * cài đặt/nâng cấp.
+     * Đang chạy ngoài request của khách hay không: cron, WP-CLI, cài đặt/nâng cấp, hoặc worker nền
+     * của plugin. Giữ tên cũ cho code gọi sẵn; định nghĩa nằm ở Support\RequestContext.
      */
     public static function is_background_context() {
+        if (defined('DOING_CRON') && DOING_CRON) {
+            return true;
+        }
+        if (function_exists('wp_doing_cron') && wp_doing_cron()) {
+            return true;
+        }
+        if (defined('WP_CLI') && WP_CLI) {
+            return true;
+        }
+        if (defined('WP_INSTALLING') && WP_INSTALLING) {
+            return true;
+        }
+        return false;
+        return \Smartbuy\SMBCommerce\Support\RequestContext::is_background();
+    }

ninhle-ai-sales-assistant/tags/2.6.0/src/PHP/Commerce/Woo/OrderService.php

-              r3747521
+              r3765552
     const PUBLIC_FIELDS = [
         'id', 'order_number', 'status', 'date', 'total', 'currency', 'items',
         'payment_method', 'shipping_method',
+        'payment_method', 'shipping_method', 'tracking',
     ];
 …
         return CommerceResult::success(['downloads' => $downloads]);
+    }
+    /**
+     * Đơn gần nhất của khách đã đăng nhập (2.6.0, S5, tool get_my_orders).
+     *
+     * Không cần mã đơn hay email: tài khoản WordPress là bằng chứng. $user_id PHẢI là khách của lượt
+     * (Support\CustomerContext), không bao giờ lấy từ tham số của model.
+     */
+    public function recent_for_customer($user_id, $limit = 5) {
+        if (!self::woocommerce_active()) {
+            return CommerceResult::woocommerce_missing();
+        }
+        $user_id = (int) $user_id;
+        if ($user_id <= 0) {
+            return CommerceResult::forbidden('The customer is not logged in. Ask for the order number and the email or phone number used on the order, then call get_order_status.');
+        }
+        $orders = wc_get_orders([
+            'customer_id' => $user_id,
+            'type' => 'shop_order',
+            'status' => function_exists('wc_get_order_statuses') ? array_keys(wc_get_order_statuses()) : 'any',
+            'limit' => max(1, min(10, (int) $limit)),
+            'orderby' => 'date',
+            'order' => 'DESC',
+        ]);
+        $out = [];
+        foreach ((array) $orders as $order) {
+            // Lớp bảo vệ thứ hai: chỉ đơn đúng của tài khoản này, kể cả khi bộ lọc của truy vấn bị plugin khác đổi.
+            if (is_object($order) && (int) $order->get_customer_id() === $user_id) {
+                $out[] = self::present($order);
+            }
+        }
+        return CommerceResult::success(['orders' => $out, 'count' => count($out)]);
+    }
 …
             'payment_method' => $order->get_payment_method_title(),
             'shipping_method' => $order->get_shipping_method(),
+            // Mã vận đơn (S5): thẻ đơn hiện mã mà model không biết thì nó nói "chưa gửi hàng" (staging 25/10).
+            'tracking' => array_map(function ($t) {
+                return ['code' => $t['code'], 'carrier' => $t['carrier'], 'shipped' => $t['date']];
+            }, \Smartbuy\SMBCommerce\Commerce\Tracking\TrackingAdapter::for_order($order)),
         ];
+    }

ninhle-ai-sales-assistant/tags/2.6.0/src/PHP/Commerce/Woo/ProductImage.php

-              r3761175
+              r3765552
     const SIZES = ['large', 'medium_large', 'medium', 'full'];
+    /** Thẻ sản phẩm trong chat (2.6.0) hiện ảnh 64 px: bản nhỏ trước, đủ nét trên màn hình 2x. */
+    const CARD_SIZES = ['thumbnail', 'medium', 'medium_large', 'large', 'full'];
     /**
+     * @param int $attachment_id ID ảnh đại diện của sản phẩm.
+     * @param int      $attachment_id ID ảnh đại diện của sản phẩm.
+     * @param string[] $sizes         Thứ tự cỡ ảnh thử lần lượt.
      * @return string URL dùng được, hoặc chuỗi rỗng khi không có ảnh nào còn trên đĩa.
      */
     public static function url($attachment_id) {
+    public static function url($attachment_id, array $sizes = self::SIZES) {
         $attachment_id = (int) $attachment_id;
         if ($attachment_id <= 0 || !function_exists('wp_get_attachment_image_src')) {
 …
         $tried = [];
         foreach (self::SIZES as $size) {
+        foreach ($sizes as $size) {
             $src = wp_get_attachment_image_src($attachment_id, $size);
             $url = is_array($src) && !empty($src[0]) ? (string) $src[0] : '';

ninhle-ai-sales-assistant/tags/2.6.0/src/PHP/Commerce/Woo/ProductService.php

-              r3761175
+              r3765552
         // Danh mục rỗng khác hẳn với "không tìm thấy". Nói rõ để model khuyên
         // chủ shop đồng bộ, thay vì trả lời khách là cửa hàng không có gì bán.
+        if (empty($products) && $scanner->count_cached() === 0) {
+            $meta['warning'] = 'The product catalog has not been synced yet. Go to Ninhle AI Sales Assistant > Settings and run a product sync.';
+        $data = [
+            'count' => count($products),
+            'currency' => function_exists('get_woocommerce_currency') ? get_woocommerce_currency() : '',
+            'products' => $products,
+        ];
+        // Starter (S4): nhắc ngay trong kết quả tool, chỗ model đọc trước bước kế tiếp. Chỉ có câu này trong system
+        // prompt thì AI thật lúc đặt sẵn, lúc lại bảo khách tự chọn trên thẻ (staging 25/10).
+        if (!empty($products) && class_exists('\\Smartbuy\\SMBCommerce\\Commerce\\Woo\\CartActionService')
+            && CartActionService::enabled()) {
+            $meta['guidance'] = 'If the customer has already said which of these products they want and the option (such as size or colour) or quantity, '
+                . 'do not ask more questions: call propose_cart_action now with type "add", the product_id, their choice in options '
+                . '(for example {"Size": "M"}) and the quantity.';
+        }
+        if (empty($products)) {
+            if ($scanner->count_cached() === 0) {
+                $meta['warning'] = 'The product catalog has not been synced yet. Go to Ninhle AI Sales Assistant > Settings and run a product sync.';
+            } elseif ($keyword !== '') {
+                // Cứu lượt tìm hụt (2.6.0, S3): gợi ý gần nhất để model hỏi lại một câu, không bịa sản phẩm.
+                $rescue = self::rescue($keyword, $scanner);
+                if ($rescue) {
+                    $data['suggestions'] = $rescue;
+                }
+            }
+        }
         // Giá trong danh sách là số trơn: kèm mã tiền tệ để model không tự đoán "$".
+        return CommerceResult::success(
+            [
+                'count' => count($products),
+                'currency' => function_exists('get_woocommerce_currency') ? get_woocommerce_currency() : '',
+                'products' => $products,
+            ],
+            $meta
+        );
+        return CommerceResult::success($data, $meta);
+    }
+    /** Điểm tối thiểu (0–100) để một danh mục/tag được coi là gần với từ khoá. */
+    const RESCUE_MIN_SCORE = 45;
+    /**
+     * Danh mục và tag sản phẩm gần nhất với từ khoá tìm hụt, cùng tối đa 3 sản phẩm bán chạy còn hàng của
+     * danh mục đầu. Điểm = độ giống chuỗi (similar_text) + 25 cho mỗi từ chung có từ 3 chữ cái.
+     *
+     * @return array|null ['categories' => [...], 'products' => [...], 'note' => ...] hoặc null.
+     */
+    public static function rescue($keyword, WooCommerceProductScanner $scanner) {
+        if (!function_exists('get_terms')) {
+            return null;
+        }
+        $needle = self::fold($keyword);
+        $needle_words = array_filter(preg_split('/[^\p{L}\p{N}]+/u', $needle, -1, PREG_SPLIT_NO_EMPTY), function ($w) {
+            return mb_strlen($w, 'UTF-8') >= 3;
+        });
+        $scored = [];
+        foreach (['product_cat', 'product_tag'] as $taxonomy) {
+            $terms = get_terms(['taxonomy' => $taxonomy, 'hide_empty' => true, 'number' => 300]);
+            if (!is_array($terms)) {
+                continue;
+            }
+            foreach ($terms as $term) {
+                if (!is_object($term) || ($term->slug ?? '') === 'uncategorized') {
+                    continue;
+                }
+                $name = html_entity_decode((string) $term->name, ENT_QUOTES, 'UTF-8');
+                $hay = self::fold($name);
+                similar_text($needle, $hay, $percent);
+                $hay_words = preg_split('/[^\p{L}\p{N}]+/u', $hay, -1, PREG_SPLIT_NO_EMPTY);
+                $shared = 0;
+                foreach ($needle_words as $word) {
+                    foreach ($hay_words as $candidate) {
+                        // "jacket" khớp "jackets", "áo khoác" khớp "khoác": tiền tố chung từ 3 chữ cái.
+                        if (strpos($candidate, $word) === 0 || (strpos($word, $candidate) === 0 && mb_strlen($candidate, 'UTF-8') >= 3)) {
+                            $shared++;
+                            break;
+                        }
+                    }
+                }
+                $score = $percent + 25 * $shared;
+                if ($score >= self::RESCUE_MIN_SCORE) {
+                    $key = $taxonomy . ':' . $name;
+                    $scored[$key] = ['name' => $name, 'type' => $taxonomy === 'product_cat' ? 'category' : 'tag', 'score' => $score];
+                }
+            }
+        }
+        if (empty($scored)) {
+            return null;
+        }
+        uasort($scored, function ($a, $b) {
+            return $b['score'] <=> $a['score'];
+        });
+        $top = array_slice(array_values($scored), 0, 3);
+        $products = [];
+        foreach ($top as $match) {
+            if ($match['type'] === 'category') {
+                $products = $scanner->search_products('', $match['name'], 0, 0, 3, true);
+                break;
+            }
+        }
+        return [
+            'categories' => array_map(function ($m) {
+                return ['name' => $m['name'], 'type' => $m['type']];
+            }, $top),
+            'products' => is_array($products) ? $products : [],
+            'note' => 'No product matched the search exactly. Ask the customer one short clarifying question, and you may suggest these categories or show these products with [[show:ID]]. Never present them as an exact match.',
+        ];
+    }
+    /** Chữ thường, gộp khoảng trắng; giữ dấu tiếng Việt như LocalResolver. */
+    private static function fold($text) {
+        return trim((string) preg_replace('/\s+/u', ' ', mb_strtolower((string) $text, 'UTF-8')));
+    }

ninhle-ai-sales-assistant/tags/2.6.0/src/PHP/Conversation/ConversationRepository.php

-              r3752682
+              r3765552
+    }
+    /** Ngôn ngữ khách đang viết (2.6.0, ReplyLanguage::observe). */
+    public static function set_language($conversation_id, $language) {
+        global $wpdb;
+        return $wpdb->update(
+            $wpdb->prefix . SMBCOMMERCE_PREFIX . 'conversations',
+            ['language' => substr(sanitize_key((string) $language), 0, 16)],
+            ['id' => (int) $conversation_id],
+            ['%s'],
+            ['%d']
+        );
+    }
     public static function create_conversation($contact_id) {
         global $wpdb;

ninhle-ai-sales-assistant/tags/2.6.0/src/PHP/Core/Deactivator.php

r3752682	r3765552
13	13	wp_clear_scheduled_hook('smbcommerce_run_jobs');
14	14	wp_clear_scheduled_hook('smbcommerce_finalize_outcomes');
	15	// Sales Insights (2.6.0): gán nhãn đêm và bản tin tuần, kể cả đợt nối tiếp.
	16	\Smartbuy\SMBCommerce\Insights\InsightsService::unschedule();
15	17
16	18	flush_rewrite_rules();

ninhle-ai-sales-assistant/tags/2.6.0/src/PHP/Core/JobDispatcher.php

-              r3752682
+              r3765552
  * Nối hàng đợi job với phần xử lý thật.
+ *
+ * Không dùng request loopback: nhiều hosting chặn, staging hay có basic-auth,
+ * và nó bắt buộc phải mở thêm một endpoint công khai. Thay vào đó, chính
+ * request poll của widget (5 giây/lần) đóng vai worker — luôn chạy được, và
+ * cron mỗi phút lo nốt hội thoại mà khách đã đóng tab.
+ * Từ 2.6.0 job AI được AsyncKick đá chạy nền ngay khi khách gửi tin. Request poll
+ * của widget chỉ còn ĐỌC, trừ ba trường hợp nó tự chạy job của CHÍNH hội thoại
+ * đó (không bao giờ job của khách khác như run_one() trước đây):
+ *   - job 'visitor' (câu về giỏ hàng): cần cookie phiên của khách, chạy ngay;
+ *   - chế độ legacy (chạy nền bị host chặn): chạy ngay, như 2.5.0;
+ *   - job đã chờ quá GRACE_SECONDS mà nền chưa nhận: chạy bù và ghi nhận.
+ * Cron mỗi phút lo nốt hội thoại mà khách đã đóng tab.
  */
 class JobDispatcher {
 …
     const CRON_HOOK = 'smbcommerce_run_jobs';
     const SCHEDULE = 'smbcommerce_every_minute';
+    /** Poll chạy bù job đã được đá nhưng chưa ai nhận sau ngần này giây. */
+    const GRACE_SECONDS = 4;
+    /**
+     * Khi nền còn sống mà hàng đợi đầy: lưới an toàn, poll chỉ chạy bù sau ngần này giây. 60 (không phải 20):
+     * thử tải 2 job trên hosting dùng chung cho thấy hàng đợi thường dài quá 20 s, và poll giành job đúng lúc
+     * quá tải chỉ chuyển việc sang worker của khách (poll p95 6 s). Worker nền làm tiếp và cron mỗi phút vẫn chạy.
+     */
+    const CONGESTION_GRACE_SECONDS = 60;
     public static function init() {
 …
+        }
+        // Chạy trong locale của khách (S2): câu cố định, câu trả lời tại chỗ và chế độ local-only ra đúng
+        // ngôn ngữ khách khi site có bản dịch.
+        // Khách đã đăng nhập lúc gửi tin (S5): job chạy nền không có người dùng của khách, và request đang
+        // chạy job có thể là của người khác (admin lúc WP-Cron chạy). Luôn đặt từ payload, kể cả 0.
+        \Smartbuy\SMBCommerce\Support\CustomerContext::run((int) ($payload['wp_user_id'] ?? 0), function () use ($conversation_id, $payload) {
+            \Smartbuy\SMBCommerce\AI\ReplyLanguage::in_conversation_language($conversation_id, function () use ($conversation_id, $payload) {
+                self::process($conversation_id, $payload);
+            });
+        });
+    }
+    private static function process($conversation_id, $payload) {
+        // Lượt chạy nền có ngân sách thời gian riêng (TurnClock): chờ nhà cung cấp lâu hơn, vẫn xong trước khi
+        // khoá job hết hạn.
+        if (\Smartbuy\SMBCommerce\Support\RequestContext::is_background()) {
+            \Smartbuy\SMBCommerce\AI\TurnClock::start_background_turn();
+        }
         try {
             \Smartbuy\SMBCommerce\AI\AIService::process_user_message(
 …
                 );
+            }
+        } finally {
+            \Smartbuy\SMBCommerce\AI\TurnClock::clear();
+        }
+    }
 …
     /**
+     * Được gọi từ request poll của widget: chỉ làm một job để request không bị
+     * kéo dài quá lâu, rồi trả tin nhắn về ngay.
+     * Lượt poll của một hội thoại: một truy vấn đọc job còn dở; chỉ chạy job khi rơi vào ba trường
+     * hợp ở đầu lớp.
+     *
+     * @return array ['pending' => số job còn dở, 'ran' => đã chạy job không, 'queued' => đang chờ slot]
      */
+    public static function run_one() {
+        return JobQueue::run_due(1, JobQueue::ACTION_PROCESS_MESSAGE);
+    public static function poll_turn($conversation_id) {
+        $jobs = JobQueue::for_conversation($conversation_id);
+        $turn = ['pending' => count($jobs), 'ran' => false, 'queued' => false];
+        if (empty($jobs)) {
+            return $turn;
+        }
+        foreach ($jobs as $job) {
+            if ($job['status'] === 'running') {
+                return $turn;
+            }
+        }
+        $job = $jobs[0];
+        $now = current_time('mysql');
+        if (strtotime((string) $job['next_attempt_at']) > strtotime($now)) {
+            // Đang chờ thử lại sau lỗi: không ép chạy sớm.
+            return $turn;
+        }
+        $payload = $job['payload'];
+        $visitor = !empty($payload['visitor']);
+        $kicked = !empty($payload['kick']) && $payload['kick'] !== AsyncKick::STRATEGY_LEGACY;
+        // Nền còn sống: job chờ là do hàng đợi đầy, để worker nền làm (chỉ chạy bù sau CONGESTION_GRACE).
+        // Nền im lặng: chạy bù sau GRACE và ghi "bỏ lỡ".
+        $alive = $kicked && !$visitor && AsyncKick::background_alive();
+        if (!$visitor && $kicked && !AsyncKick::is_legacy()) {
+            $grace = $alive ? self::CONGESTION_GRACE_SECONDS : self::GRACE_SECONDS;
+            if (JobQueue::age_seconds($job['created_at'], $now) < $grace) {
+                $turn['queued'] = $alive && JobQueue::is_saturated();
+                return $turn;
+            }
+        }
+        $claimed = JobQueue::claim_by_id($job['id']);
+        if (!$claimed) {
+            $turn['queued'] = JobQueue::is_saturated();
+            return $turn;
+        }
+        if ($kicked && !$visitor && !$alive) {
+            AsyncKick::note_missed();
+        }
+        JobQueue::execute($claimed);
+        $turn['ran'] = true;
+        $turn['pending']--;
+        return $turn;
+    }
+}

ninhle-ai-sales-assistant/tags/2.6.0/src/PHP/Core/JobQueue.php

-              r3747521
+              r3765552
  * (có thể mất hàng chục giây khi phải gọi tool nhiều vòng) chạy tách ra.
+ *
+ * Job được rút ra bởi, theo thứ tự nhanh dần tới chậm:
+ *   1. Request loopback không chờ, bắn ngay sau khi enqueue (nhanh nhất)
+ *   2. Chính request poll của widget (5 giây/lần) — luôn hoạt động, không phụ
+ *      thuộc loopback hay cron, nên đây là lớp bảo đảm cuối
+ *   3. Cron mỗi phút, cho hội thoại khách đã đóng tab
+ * Job được rút ra bởi (2.6.0, xem AsyncKick và JobDispatcher):
+ *   1. Worker nền được "đá" ngay sau khi enqueue: chạy tiếp sau khi đã trả phản
+ *      hồi cho khách, hoặc qua request loopback. Xong job thì làm tiếp job chờ.
+ *   2. Request poll của CHÍNH hội thoại đó, khi job đã chờ quá thời gian ân hạn
+ *      (chạy nền bị host chặn) hoặc job cần phiên của khách (câu về giỏ hàng).
+ *   3. Cron mỗi phút, lưới an toàn cho mọi thứ còn sót.
+ *
+ * Mỗi hội thoại chỉ có một job chạy tại một thời điểm: hai câu gửi liền nhau
+ * không được sinh hai câu trả lời song song.
  */
 class JobQueue {
 …
     const MAX_ATTEMPTS = 3;
+    /** Giới hạn job AI chạy đồng thời trên toàn site, chống cạn kiệt PHP worker. */
+    const MAX_CONCURRENT = 4;
+    /**
+     * Giới hạn mặc định số job AI chạy đồng thời trên toàn site, chống cạn kiệt PHP worker. 2 (không phải 3)
+     * sau thử tải trên hosting dùng chung 24/10/2026; shop có máy chủ riêng tăng bằng option dưới.
+     */
+    const DEFAULT_CONCURRENT = 2;
+    /** Trần cứng của giới hạn đồng thời, kể cả khi option hay filter đặt cao hơn. */
+    const MAX_CONCURRENT = 8;
+    /** Option (không có giao diện, đặt bằng WP-CLI) để chỉnh giới hạn đồng thời. */
+    const CONCURRENCY_OPTION = 'smbcommerce_ai_max_concurrency';
     /** Job bị coi là kẹt (worker chết giữa chừng) sau ngần này giây. */
     const STALE_LOCK_SECONDS = 180;
+    /**
+     * Job đánh dấu 'visitor' (câu về giỏ hàng, cần cookie phiên của khách) được nhường cho poll của
+     * chính khách trong ngần này giây; quá hạn (khách đã đóng tab) thì worker nền và cron mới nhận.
+     */
+    const VISITOR_WAIT_SECONDS = 30;
     private static function table() {
         global $wpdb;
 …
+    }
+    /**
+     * conversation_id luôn là khoá ĐẦU TIÊN của payload: for_conversation() tìm job của một hội thoại
+     * bằng tiền tố JSON đó mà không cần thêm cột.
+     *
+     * @return int ID job mới (0 nếu ghi thất bại).
+     */
     public static function enqueue($action, $payload = []) {
         global $wpdb;
+        $payload = self::conversation_first((array) $payload);
         $now = current_time('mysql');
         $wpdb->insert(self::table(), [
+        $inserted = $wpdb->insert(self::table(), [
             'action' => $action,
             'payload' => wp_json_encode($payload),
 …
         ]);
+        return $wpdb->insert_id;
+    }
+    /**
+     * Giành lấy một job đang chờ. Dùng UPDATE có điều kiện nên hai worker chạy
+     * song song không thể cùng nhận một job.
+        // Ghi lỗi thì insert_id vẫn giữ ID của lần ghi trước: không được đá nhầm job của người khác.
+        return $inserted ? (int) $wpdb->insert_id : 0;
+    }
+    /** Giới hạn đồng thời đang áp dụng: option, rồi filter, kẹp trong 1..MAX_CONCURRENT. */
+    public static function max_concurrent() {
+        $limit = (int) get_option(self::CONCURRENCY_OPTION, self::DEFAULT_CONCURRENT);
+        $limit = (int) apply_filters('smbcommerce_ai_max_concurrency', $limit > 0 ? $limit : self::DEFAULT_CONCURRENT);
+        return max(1, min(self::MAX_CONCURRENT, $limit));
+    }
+    /** Đã hết slot chạy đồng thời chưa (job mới sẽ phải xếp hàng). */
+    public static function is_saturated() {
+        return self::running_count() >= self::max_concurrent();
+    }
+    /**
+     * Giành lấy job đang chờ lâu nhất. Dùng UPDATE có điều kiện nên hai worker chạy
+     * song song không thể cùng nhận một job. Bỏ qua job của hội thoại đang có job chạy,
+     * và job 'visitor' còn trong thời gian nhường cho poll của khách.
+     *
      * @return array|null Job đã giành được, hoặc null nếu không có gì để làm.
 …
     public static function claim($filter_action = null) {
         global $wpdb;
-        $table = self::table();
         self::release_stale_locks();
+        if (self::running_count() >= self::MAX_CONCURRENT) {
+            return null;
+        }
+        $worker_id = wp_generate_uuid4();
+        $now = current_time('mysql');
+        if (self::is_saturated()) {
+            return null;
+        }
         // Lọc theo action là tuỳ chọn: chuỗi rỗng nghĩa là mọi action (câu SQL cố định).
         $action = $filter_action !== null ? (string) $filter_action : '';
+        $candidate = $wpdb->get_row($wpdb->prepare(
+            "SELECT id FROM %i
+        $now = current_time('mysql');
+        $candidates = $wpdb->get_results($wpdb->prepare(
+            "SELECT id, payload, created_at FROM %i
              WHERE status = 'pending' AND next_attempt_at <= %s AND (%s = '' OR action = %s)
              ORDER BY id ASC LIMIT 1",
             $table,
+             ORDER BY id ASC LIMIT 10",
+            self::table(),
             $now,
             $action,
 …
         ), ARRAY_A);
+        if (!$candidate) {
+            return null;
+        }
+        // Chỉ giành được nếu job vẫn còn 'pending' ở thời điểm UPDATE chạy.
+        $claimed = $wpdb->query($wpdb->prepare(
+            "UPDATE %i SET status = 'running', locked_by = %s, updated_at = %s
+             WHERE id = %d AND status = 'pending'",
+            $table,
+            $worker_id,
+            $now,
+            $candidate['id']
+        ));
+        if (!$claimed) {
+            return null;
+        }
+        $job = $wpdb->get_row($wpdb->prepare(
+            'SELECT * FROM %i WHERE id = %d',
+            $table,
+            $candidate['id']
+        if (empty($candidates)) {
+            return null;
+        }
+        $busy = self::running_conversations();
+        foreach ($candidates as $candidate) {
+            $payload = json_decode((string) $candidate['payload'], true) ?: [];
+            $conversation_id = (int) ($payload['conversation_id'] ?? 0);
+            if ($conversation_id > 0 && isset($busy[$conversation_id])) {
+                continue;
+            }
+            if (!empty($payload['visitor']) && self::age_seconds($candidate['created_at'], $now) < self::VISITOR_WAIT_SECONDS) {
+                continue;
+            }
+            $job = self::lock((int) $candidate['id']);
+            if ($job) {
+                return $job;
+            }
+        }
+        return null;
+    }
+    /** Số giây từ $created_at tới $now (cả hai theo giờ site, dạng MySQL). */
+    public static function age_seconds($created_at, $now = null) {
+        $now = $now ?: current_time('mysql');
+        return max(0, strtotime((string) $now) - strtotime((string) $created_at));
+    }
+    /**
+     * Giành đúng một job (worker nền được đá cho job vừa tạo). Cùng điều kiện như claim():
+     * còn slot, job đang chờ và đã tới hạn, hội thoại không có job khác đang chạy.
+     *
+     * @return array|null
+     */
+    public static function claim_by_id($job_id) {
+        global $wpdb;
+        $job_id = (int) $job_id;
+        if ($job_id <= 0 || self::is_saturated()) {
+            return null;
+        }
+        $row = $wpdb->get_row($wpdb->prepare(
+            "SELECT id, payload FROM %i WHERE id = %d AND status = 'pending' AND next_attempt_at <= %s",
+            self::table(),
+            $job_id,
+            current_time('mysql')
         ), ARRAY_A);
+        if ($job) {
+            $job['payload'] = json_decode($job['payload'], true) ?: [];
+        }
+        return $job;
+        if (!$row) {
+            return null;
+        }
+        $conversation_id = self::payload_conversation($row['payload']);
+        if ($conversation_id > 0 && isset(self::running_conversations()[$conversation_id])) {
+            return null;
+        }
+        return self::lock($job_id);
+    }
+    /**
+     * Job chưa xong (đang chờ hoặc đang chạy) của một hội thoại, cũ nhất trước. Một truy vấn,
+     * bảng jobs luôn nhỏ vì job xong là bị xoá.
+     *
+     * @return array[] Mỗi phần tử: id, action, status, payload (đã giải mã), next_attempt_at, created_at.
+     */
+    public static function for_conversation($conversation_id) {
+        global $wpdb;
+        $conversation_id = (int) $conversation_id;
+        if ($conversation_id <= 0) {
+            return [];
+        }
+        // Tiền tố JSON cố định do enqueue() ghi; dấu phẩy hoặc ngoặc đóng ngay sau số nên hội thoại
+        // 12 không khớp nhầm 123. Dấu '_' trong LIKE khớp mọi ký tự, kể cả chính nó, nên không cần
+        // esc_like; kết quả vẫn được lọc lại sau khi giải mã.
+        $rows = $wpdb->get_results($wpdb->prepare(
+            "SELECT id, action, status, payload, next_attempt_at, created_at FROM %i
+             WHERE status IN ('pending', 'running') AND (payload LIKE %s OR payload = %s)
+             ORDER BY id ASC LIMIT 5",
+            self::table(),
+            '{"conversation_id":' . $conversation_id . ',%',
+            '{"conversation_id":' . $conversation_id . '}'
+        ), ARRAY_A);
+        $jobs = [];
+        foreach ((array) $rows as $row) {
+            $row['payload'] = json_decode((string) $row['payload'], true) ?: [];
+            if ((int) ($row['payload']['conversation_id'] ?? 0) === $conversation_id) {
+                $jobs[] = $row;
+            }
+        }
+        return $jobs;
+    }
 …
                 'status' => 'pending',
                 'locked_by' => null,
                 'payload' => wp_json_encode($payload),
+                'payload' => wp_json_encode(self::conversation_first($payload)),
                 'next_attempt_at' => gmdate('Y-m-d H:i:s', strtotime(current_time('mysql')) + $delay),
                 'updated_at' => current_time('mysql'),
 …
+    }
+    /** Chạy một job đã giành được: xong thì xoá, lỗi thì hẹn thử lại. */
+    public static function execute(array $job) {
+        try {
+            do_action('smbcommerce_run_job_' . $job['action'], $job['payload'], $job);
+            self::complete($job['id']);
+            return true;
+        } catch (\Throwable $e) {
+            self::fail($job, $e->getMessage());
+            return false;
+        }
+    }
     /**
      * Rút và chạy tối đa $limit job. Trả về số job đã xử lý.
 …
+            }
+            try {
+                do_action('smbcommerce_run_job_' . $job['action'], $job['payload'], $job);
+                self::complete($job['id']);
+            } catch (\Throwable $e) {
+                self::fail($job, $e->getMessage());
+            }
+            self::execute($job);
             $processed++;
+        }
 …
+    }
+    /** Đổi job sang 'running' nếu nó vẫn còn 'pending' ở thời điểm UPDATE chạy. */
+    private static function lock($job_id) {
+        global $wpdb;
+        $table = self::table();
+        $claimed = $wpdb->query($wpdb->prepare(
+            "UPDATE %i SET status = 'running', locked_by = %s, updated_at = %s
+             WHERE id = %d AND status = 'pending'",
+            $table,
+            wp_generate_uuid4(),
+            current_time('mysql'),
+            $job_id
+        ));
+        if (!$claimed) {
+            return null;
+        }
+        $job = $wpdb->get_row($wpdb->prepare(
+            'SELECT * FROM %i WHERE id = %d',
+            $table,
+            $job_id
+        ), ARRAY_A);
+        if ($job) {
+            $job['payload'] = json_decode($job['payload'], true) ?: [];
+        }
+        return $job;
+    }
     private static function running_count() {
         global $wpdb;
         return (int) $wpdb->get_var($wpdb->prepare("SELECT COUNT(*) FROM %i WHERE status = 'running'", self::table()));
+    }
+    /** @return array<int,true> Hội thoại đang có job chạy (tối đa MAX_CONCURRENT dòng). */
+    private static function running_conversations() {
+        global $wpdb;
+        $payloads = $wpdb->get_col($wpdb->prepare("SELECT payload FROM %i WHERE status = 'running'", self::table()));
+        $busy = [];
+        foreach ((array) $payloads as $payload) {
+            $conversation_id = self::payload_conversation($payload);
+            if ($conversation_id > 0) {
+                $busy[$conversation_id] = true;
+            }
+        }
+        return $busy;
+    }
+    private static function payload_conversation($payload) {
+        $data = is_array($payload) ? $payload : json_decode((string) $payload, true);
+        return is_array($data) ? (int) ($data['conversation_id'] ?? 0) : 0;
+    }
+    private static function conversation_first(array $payload) {
+        if (!array_key_exists('conversation_id', $payload)) {
+            return $payload;
+        }
+        $payload['conversation_id'] = (int) $payload['conversation_id'];
+        return ['conversation_id' => $payload['conversation_id']] + $payload;
+    }

ninhle-ai-sales-assistant/tags/2.6.0/src/PHP/Core/MigrationManager.php

-              r3752682
+              r3765552
      * 3 = đo lường 2.4.0: cột chuyển nhân viên và kết quả hội thoại, cột truy vết chi phí AI,
      *     bảng value_events.
+     * 4 = 2.6.0: conversations.language (ngôn ngữ khách đang viết, S2).
      */
     const SCHEMA_REVISION = 3;
+    const SCHEMA_REVISION = 4;
     /** Kết quả lần chuyển dữ liệu gần nhất, để chẩn đoán và cho test đọc. */
 …
         // Cài mới: model đề xuất (chỉ khi benchmark đã duyệt). Nâng cấp không bao giờ đổi model đã lưu.
         \Smartbuy\SMBCommerce\AI\ModelPolicy::apply_new_install_defaults($previous_version);
+        // 2.6.0: cài mới trả lời theo ngôn ngữ khách; site nâng cấp giữ hành vi cũ (quyết định 3).
+        \Smartbuy\SMBCommerce\AI\ReplyLanguage::apply_install_default($previous_version);
         // Ngày bắt đầu đo của bảng "AI Value & Performance" (UTC): ghi một lần, không bao giờ ghi đè,
 …
             'outcome_at'       => 'datetime DEFAULT NULL',
         ]);
+        // 2.6.0 — ngôn ngữ khách đang viết (S2): chọn ngôn ngữ trả lời và ngôn ngữ nhận giọng nói.
+        self::add_missing_columns($prefix . 'conversations', [
+            'language' => 'varchar(16) DEFAULT NULL',
+        ]);
+    }
 …
                 outcome varchar(30) DEFAULT NULL,
                 outcome_at datetime DEFAULT NULL,
+                language varchar(16) DEFAULT NULL,
                 created_at datetime DEFAULT NULL,
                 updated_at datetime DEFAULT NULL,

ninhle-ai-sales-assistant/tags/2.6.0/src/PHP/Core/Plugin.php

-              r3752682
+              r3765552
+        }
+        // Xin đánh giá WordPress.org khi plugin đã giúp được thật (2.6.0, S10).
+        if (class_exists('\\Smartbuy\SMBCommerce\\Admin\\ReviewPrompt')) {
+            \Smartbuy\SMBCommerce\Admin\ReviewPrompt::register();
+        }
         // Domain-lock notice — chỉ hiển thị khi license.php tồn tại và domain không khớp.
         // Bản phát triển (không có license.php) hoàn toàn im lặng.
 …
             \Smartbuy\SMBCommerce\Core\JobDispatcher::init();
+        }
+        if (class_exists('\\Smartbuy\SMBCommerce\\Core\\AsyncKick')) {
+            \Smartbuy\SMBCommerce\Core\AsyncKick::init();
+        }
         if (class_exists('\\Smartbuy\SMBCommerce\\Core\\CronManager')) {
 …
             \Smartbuy\SMBCommerce\Analytics\OrderAttribution::init();
+        }
+        // Abilities API (WordPress 6.9+) cho catalog công khai (2.6.0, S8); chủ shop bật tay.
+        if (class_exists('\\Smartbuy\SMBCommerce\\Abilities\\AbilitiesService')) {
+            \Smartbuy\SMBCommerce\Abilities\AbilitiesService::init();
+        }
+        // Sales Insights (2.6.0, S6): lịch gán nhãn đêm và bản tin tuần (gói Starter).
+        if (class_exists('\\Smartbuy\SMBCommerce\\Insights\\InsightsService')) {
+            \Smartbuy\SMBCommerce\Insights\InsightsService::init();
+        }
+    }
+}

ninhle-ai-sales-assistant/tags/2.6.0/src/PHP/Core/PremiumFallbacks.php

-              r3747521
+              r3765552
             'Smartbuy\SMBCommerce\\Commerce\\Woo\\VariationService' => NullVariationService::class,
             'Smartbuy\SMBCommerce\\Commerce\\Woo\\CouponService'    => NullCouponService::class,
+            'Smartbuy\SMBCommerce\\Commerce\\Woo\\CartActionService' => NullCartActionService::class,
             'Smartbuy\SMBCommerce\\Integrations\\TelegramService'   => NullTelegramService::class,
+            'Smartbuy\SMBCommerce\\Insights\\InsightsLabeler'       => NullInsightsLabeler::class,
+            'Smartbuy\SMBCommerce\\Insights\\InsightsDigest'        => NullInsightsDigest::class,
+            'Smartbuy\SMBCommerce\\Commerce\\Woo\\CustomerCard'     => NullCustomerCard::class,
         ];
+    }
 …
+}
+/** Bản Free: không có hành động giỏ nâng cao (gói Starter); thẻ giữ nút "Choose options". */
+class NullCartActionService {
+    public static function enabled() { return false; }
+    public static function enrich_card(array $card, $product) { return $card; }
+    public static function propose(array $params) {
+        return \Smartbuy\SMBCommerce\Commerce\CommerceResult::not_entitled('cart_actions_advanced');
+    }
+    public static function allowlist() { return []; }
+    public static function prompt_block() { return ''; }
+    public static function offers_coupons() { return false; }
+    public static function widget_module_version() { return ''; }
+    public static function widget_strings() { return []; }
+}
+/** Bản Free: Sales Insights không có gán nhãn AI "vì sao không mua" (gói Starter); phần không AI vẫn chạy. */
+class NullInsightsLabeler {
+    const FEATURE = 'insights_ai';
+    const CRON_HOOK = 'smbcommerce_insights_label';
+    public static function allowed() { return false; }
+    public static function enabled() { return false; }
+    public static function run_nightly($mode = '') { return ['stopped' => 'not_entitled']; }
+    public static function run($limit = 0, $now = null) { return ['stopped' => 'not_entitled']; }
+    public static function status() {
+        return ['allowed' => false, 'enabled' => false, 'spent' => 0.0, 'budget' => 0.0, 'model' => '', 'state' => [], 'next_run' => 0];
+    }
+    public static function choose_model() { return null; }
+    public static function spent_this_month() { return 0.0; }
+    public static function candidates($limit, $now = null) { return []; }
+    public static function transcript($conversation_id) { return ['text' => '', 'customer' => '']; }
+    public static function parse($text, $customer_text) { return null; }
+}
+/** Bản Free: không có bản tin Sales Insights hằng tuần (gói Starter). */
+class NullInsightsDigest {
+    const CRON_HOOK = 'smbcommerce_insights_digest';
+    public static function enabled() { return false; }
+    public static function send_weekly() { return false; }
+    public static function build($now = null) { return null; }
+    public static function reason_label($reason) { return (string) $reason; }
+}
+/** Bản Free: không có thẻ khách trong Inbox (gói Starter). */
+class NullCustomerCard {
+    const FEATURE = 'customer_card';
+    public static function allowed() { return false; }
+    public static function viewer_can_see_orders() { return false; }
+    public static function for_conversation($conversation_id) { return null; }
+}
 /** Bản Free: không có thông báo Telegram (gói Starter); lead vẫn được lưu bình thường. */
 class NullTelegramService {

ninhle-ai-sales-assistant/tags/2.6.0/src/PHP/Core/Uninstaller.php

-              r3752682
+              r3765552
         wp_clear_scheduled_hook('smbcommerce_run_jobs');
         wp_clear_scheduled_hook('smbcommerce_finalize_outcomes');
+        \Smartbuy\SMBCommerce\Insights\InsightsService::unschedule();
         /*
 …
         delete_option('smbcommerce_measurement_started_at');
         delete_option('smbcommerce_outcomes_watermark');
+        delete_option('smbcommerce_ai_max_concurrency');
+        delete_option('smbcommerce_async_mode');
+        delete_option('smbcommerce_async_health');
         delete_transient('smbcommerce_missing_key_notice');
+        delete_option('smbcommerce_review_prompt');
+        delete_transient('smbcommerce_wp_ai_available');
+    }

ninhle-ai-sales-assistant/tags/2.6.0/src/PHP/Licensing/LicenseGate.php

-              r3752682
+              r3765552
         // endpoint chỉ trả trường doanh thu khi can('revenue_attribution').
         'revenue_attribution'  => self::TIER_STARTER,
+        // Giỏ trong chat nâng cao (2.6.0, S4): chọn biến thể trên thẻ, số lượng, xoá, mã giảm giá cho phép.
+        'cart_actions_advanced' => self::TIER_STARTER,
+        // Sales Insights có AI (2.6.0, S6): gán nhãn lý do không mua, bản tin tuần. Phần không AI là Free.
+        'insights_ai'           => self::TIER_STARTER,
+        // Thẻ khách trong Inbox (2.6.0, S12): đơn, tổng chi, sản phẩm gần đây của khách đã biết chắc.
+        'customer_card'         => self::TIER_STARTER,
         // --- Pro ---

ninhle-ai-sales-assistant/tags/2.6.0/src/PHP/Privacy/PersonalData.php

-              r3752682
+              r3765552
+        }
+        $E = '\\Smartbuy\\SMBCommerce\\Analytics\\ValueEvents';
         $events = $wpdb->get_results($wpdb->prepare(
             'SELECT id, event_type, conversation_id, order_id, meta, created_at FROM %i
              WHERE event_type IN (%s, %s) AND conversation_id IN (' . implode(',', array_fill(0, count($conversation_ids), '%d')) . ')
+             WHERE event_type IN (%s, %s, %s, %s, %s) AND conversation_id IN (' . implode(',', array_fill(0, count($conversation_ids), '%d')) . ')
              ORDER BY id ASC',
             array_merge(
+                [self::table('value_events'), \Smartbuy\SMBCommerce\Analytics\ValueEvents::ORDER_LINKED, \Smartbuy\SMBCommerce\Analytics\ValueEvents::RESOLUTION_ANSWER],
+                // Sales Insights (2.6.0): câu hỏi đã che và trích dẫn đã che cũng là chữ của người này.
+                // Thẻ khách (2.6.0, S12): hội thoại gắn với tài khoản đã đăng nhập hoặc đơn đã chứng minh sở hữu.
+                [self::table('value_events'), $E::ORDER_LINKED, $E::RESOLUTION_ANSWER, $E::UNANSWERED, $E::NO_PURCHASE_REASON, $E::CUSTOMER_VERIFIED],
                 $conversation_ids
+            )
 …
         foreach ($events as $event) {
             $meta = json_decode((string) $event['meta'], true) ?: [];
+            $is_order = $event['event_type'] === \Smartbuy\SMBCommerce\Analytics\ValueEvents::ORDER_LINKED;
+            switch ($event['event_type']) {
+                case $E::ORDER_LINKED:
+                    $row = ['name' => __('Order linked to this chat', 'ninhle-ai-sales-assistant'), 'value' => $event['order_id']];
+                    break;
+                case $E::UNANSWERED:
+                    $row = ['name' => __('Question the assistant could not answer (contact details hidden)', 'ninhle-ai-sales-assistant'), 'value' => $meta['question_norm'] ?? ''];
+                    break;
+                case $E::CUSTOMER_VERIFIED:
+                    $row = ['name' => __('Customer identified in this chat', 'ninhle-ai-sales-assistant'), 'value' => !empty($meta['user_id'])
+                        /* translators: %d: WordPress user ID of the logged-in customer. */
+                        ? sprintf(__('Logged-in account #%d', 'ninhle-ai-sales-assistant'), (int) $meta['user_id'])
+                        /* translators: %d: WooCommerce order ID whose ownership the customer proved in the chat. */
+                        : sprintf(__('Order ID %d (ownership checked)', 'ninhle-ai-sales-assistant'), (int) ($meta['order_id'] ?? 0))];
+                    break;
+                case $E::NO_PURCHASE_REASON:
+                    $row = ['name' => __('Reason the chat did not lead to an order (AI label)', 'ninhle-ai-sales-assistant'),
+                        'value' => trim(($meta['reason'] ?? '') . (empty($meta['quote']) ? '' : ': "' . $meta['quote'] . '"'))];
+                    break;
+                default:
+                    $row = ['name' => __('Answer to "Did this answer your question?"', 'ninhle-ai-sales-assistant'), 'value' => $meta['answer'] ?? ''];
+            }
             $items[] = [
                 'group_id' => 'smb-commerce-value',
 …
                 'data' => [
                     ['name' => __('Conversation', 'ninhle-ai-sales-assistant'), 'value' => $event['conversation_id']],
+                    $is_order
+                        ? ['name' => __('Order linked to this chat', 'ninhle-ai-sales-assistant'), 'value' => $event['order_id']]
+                        : ['name' => __('Answer to "Did this answer your question?"', 'ninhle-ai-sales-assistant'), 'value' => $meta['answer'] ?? ''],
+                    $row,
                     ['name' => __('Recorded (UTC)', 'ninhle-ai-sales-assistant'), 'value' => $event['created_at']],
                 ],

ninhle-ai-sales-assistant/tags/2.6.0/src/PHP/REST/AdminController.php

-              r3761175
+              r3765552
+    }
+    /** Một hội thoại (Inbox mở từ Sales Insights). */
+    public static function get_conversation($request) {
+        $conversation = ConversationRepository::get_conversation((int) $request->get_param('id'));
+        if (!$conversation) {
+            return new \WP_Error('not_found', 'Conversation not found', ['status' => 404]);
+        }
+        return rest_ensure_response($conversation);
+    }
+    /**
+     * Thẻ khách của hội thoại (S12, Starter): chỉ khi khách đã biết chắc và người xem có quyền xem đơn
+     * WooCommerce. Không có gói hoặc không có quyền thì card = null (giao diện không hiện cột).
+     */
+    public static function get_customer_card($request) {
+        $cards = \Smartbuy\SMBCommerce\Commerce\Woo\CustomerCard::class;
+        if (!$cards::allowed()) {
+            return rest_ensure_response(['allowed' => false, 'card' => null]);
+        }
+        if (!$cards::viewer_can_see_orders()) {
+            return rest_ensure_response(['allowed' => true, 'can_view_orders' => false, 'card' => null]);
+        }
+        return rest_ensure_response([
+            'allowed' => true,
+            'can_view_orders' => true,
+            'card' => $cards::for_conversation((int) $request->get_param('id')),
+        ]);
+    }
     public static function delete_conversation($request) {
         if (!current_user_can('manage_smbcommerce')) {
 …
         $settings['smbcommerce_font_family'] = \Smartbuy\SMBCommerce\Core\SettingsManager::get_setting('smbcommerce_font_family', 'system');
         $settings['smbcommerce_ai_provider'] = \Smartbuy\SMBCommerce\Core\SettingsManager::get_setting('smbcommerce_ai_provider', 'openai');
+        // Abilities API cho AI agent (S8): WordPress 6.9+.
+        $settings['smbcommerce_abilities_enabled'] = \Smartbuy\SMBCommerce\Abilities\AbilitiesService::enabled() ? '1' : '0';
+        $settings['smbcommerce_abilities_supported'] = \Smartbuy\SMBCommerce\Abilities\AbilitiesService::supported();
+        // Kết nối AI của WordPress 7.0+ (S7): chỉ báo có/không, không bao giờ trả khoá.
+        $settings['smbcommerce_wp_ai_available'] = \Smartbuy\SMBCommerce\AI\Providers\WordPressAiProvider::available(true);
         $settings['smbcommerce_openai_key_exists'] = !empty(\Smartbuy\SMBCommerce\Core\SettingsManager::get_setting('smbcommerce_openai_key'));
 …
         $settings['smbcommerce_hide_on_checkout'] = (string) \Smartbuy\SMBCommerce\Core\SettingsManager::get_setting('smbcommerce_hide_on_checkout', '0');
         $settings['smbcommerce_voice_input_enabled'] = (string) \Smartbuy\SMBCommerce\Core\SettingsManager::get_setting('smbcommerce_voice_input_enabled', '0');
+        $settings['smbcommerce_reply_language'] = \Smartbuy\SMBCommerce\AI\ReplyLanguage::mode();
+        $settings['smbcommerce_coupon_allowlist'] = (string) \Smartbuy\SMBCommerce\Core\SettingsManager::get_setting('smbcommerce_coupon_allowlist', '');
+        // Mã vận đơn theo meta riêng của plugin vận chuyển (S5); trải ra thành các ô của màn hình cài đặt.
+        $tracking = \Smartbuy\SMBCommerce\Commerce\Tracking\TrackingAdapter::map() ?: [];
+        foreach (['code_meta', 'carrier_meta', 'carrier', 'url_template'] as $field) {
+            $settings['smbcommerce_tracking_' . $field] = (string) ($tracking[$field] ?? '');
+        }
         return rest_ensure_response(['settings' => $settings]);
 …
             \Smartbuy\SMBCommerce\Core\SettingsManager::set_setting('smbcommerce_font_family', sanitize_text_field($params['smbcommerce_font_family']));
+        }
+        if (isset($params['smbcommerce_ai_provider'])) {
+            \Smartbuy\SMBCommerce\Core\SettingsManager::set_setting('smbcommerce_ai_provider', sanitize_text_field($params['smbcommerce_ai_provider']));
+        // Chỉ nhận provider plugin biết (thêm 'wordpress' từ 2.6.0, S7); giá trị lạ bị bỏ qua.
+        if (isset($params['smbcommerce_ai_provider'])
+            && in_array($params['smbcommerce_ai_provider'], ['openai', 'anthropic', 'gemini', 'wordpress'], true)) {
+            \Smartbuy\SMBCommerce\Core\SettingsManager::set_setting('smbcommerce_ai_provider', $params['smbcommerce_ai_provider']);
+        }
 …
             \Smartbuy\SMBCommerce\Core\SettingsManager::set_setting('smbcommerce_telegram_link', sanitize_text_field($params['smbcommerce_telegram_link']));
+        }
         foreach (['smbcommerce_ai_notice_enabled', 'smbcommerce_hide_on_checkout', 'smbcommerce_voice_input_enabled'] as $toggle) {
+        foreach (['smbcommerce_ai_notice_enabled', 'smbcommerce_hide_on_checkout', 'smbcommerce_voice_input_enabled', 'smbcommerce_abilities_enabled'] as $toggle) {
             if (isset($params[$toggle])) {
                 \Smartbuy\SMBCommerce\Core\SettingsManager::set_setting($toggle, (string) $params[$toggle] === '1' ? '1' : '0');
 …
             \Smartbuy\SMBCommerce\Core\SettingsManager::set_setting('smbcommerce_ai_notice_text', sanitize_text_field($params['smbcommerce_ai_notice_text']));
+        }
+        // Chỉ hai giá trị; giá trị lạ không được lưu (sẽ bị đọc thành 'customer' và đổi hành vi site nâng cấp).
+        if (isset($params['smbcommerce_reply_language'])
+            && in_array($params['smbcommerce_reply_language'], [\Smartbuy\SMBCommerce\AI\ReplyLanguage::MODE_CUSTOMER, \Smartbuy\SMBCommerce\AI\ReplyLanguage::MODE_STORE], true)) {
+            \Smartbuy\SMBCommerce\Core\SettingsManager::set_setting('smbcommerce_reply_language', $params['smbcommerce_reply_language']);
+        }
+        // Starter (S4): mã AI được đề xuất, mỗi dòng "MÃ" hoặc "MÃ, mức giảm tối đa"; tối đa 20 dòng.
+        if (isset($params['smbcommerce_coupon_allowlist'])) {
+            $lines = preg_split('/\R/', sanitize_textarea_field((string) $params['smbcommerce_coupon_allowlist']));
+            $lines = array_slice(array_values(array_filter(array_map('trim', $lines), 'strlen')), 0, 20);
+            \Smartbuy\SMBCommerce\Core\SettingsManager::set_setting('smbcommerce_coupon_allowlist', implode("\n", $lines));
+        }
+        // Mã vận đơn (S5): bốn ô gộp thành một cấu hình đã kiểm; khoá meta sai hoặc trống thì xoá cấu hình.
+        if (isset($params['smbcommerce_tracking_code_meta'])) {
+            $map = \Smartbuy\SMBCommerce\Commerce\Tracking\TrackingAdapter::sanitize_map([
+                'code_meta' => (string) $params['smbcommerce_tracking_code_meta'],
+                'carrier_meta' => (string) ($params['smbcommerce_tracking_carrier_meta'] ?? ''),
+                'carrier' => (string) ($params['smbcommerce_tracking_carrier'] ?? ''),
+                'url_template' => (string) ($params['smbcommerce_tracking_url_template'] ?? ''),
+            ]);
+            \Smartbuy\SMBCommerce\Core\SettingsManager::set_setting(\Smartbuy\SMBCommerce\Commerce\Tracking\TrackingAdapter::SETTING_MAP, $map ?: '');
+        }
+        // Kiểm lại cách chạy nền mỗi lần lưu (như Site Health): host có thể vừa mở hoặc chặn loopback.
+        \Smartbuy\SMBCommerce\Core\AsyncKick::daily_check();
         return rest_ensure_response(['success' => true]);

ninhle-ai-sales-assistant/tags/2.6.0/src/PHP/REST/ChatController.php

-              r3752682
+              r3765552
 class ChatController {
+    /** Ý định Local dùng giỏ hàng của khách (LocalHandler::checkout, view_cart): chạy trong poll của khách. */
+    const VISITOR_INTENTS = ['checkout', 'view_cart'];
     public static function bootstrap($request) {
         $session_token = $request->get_header('X-SMB-Commerce-Session');
 …
             $response['status'] = $conversation['status'];
             $response['agent_name'] = self::agent_name($conversation);
+            $response['language'] = $conversation['language'] ?? null;
             $messages = MessageRepository::get_messages($conversation['id'], 0, 50);
 …
+        }
+        // Ngôn ngữ khách đang viết (S2): lưu khi đổi, dùng cho câu trả lời và nhập giọng nói.
+        \Smartbuy\SMBCommerce\AI\ReplyLanguage::observe($conversation, $content);
+        // Khách đã đăng nhập (cookie + nonce REST): bằng chứng cho thẻ khách trong Inbox (S12).
+        \Smartbuy\SMBCommerce\Commerce\CustomerProof::logged_in($conversation_id, get_current_user_id());
         // Hội thoại thật bắt đầu ở tin đầu tiên của khách (mở widget không tính); ghi một lần.
         \Smartbuy\SMBCommerce\Analytics\ValueEvents::record(
 …
         $is_thinking_mode = rest_sanitize_boolean($request->get_param('thinking_mode'));
         \Smartbuy\SMBCommerce\Core\JobQueue::enqueue(\Smartbuy\SMBCommerce\Core\JobQueue::ACTION_PROCESS_MESSAGE, [
+        $payload = [
             'conversation_id' => (int) $conversation_id,
             'thinking_mode' => (bool) $is_thinking_mode,
+        ]);
+            // Khách đã đăng nhập (cookie + nonce): worker nền không có người dùng hiện tại.
+            'wp_user_id' => (int) get_current_user_id(),
+        ];
+        // Câu về giỏ hàng được trả lời tại chỗ, không gọi AI, nhưng cần cookie phiên của khách:
+        // để lượt poll kế tiếp của chính khách chạy (ngay sau ~100 ms). Mọi câu khác chạy nền.
+        $routing = \Smartbuy\SMBCommerce\Commerce\LocalResolver::classify(
+            $content,
+            \Smartbuy\SMBCommerce\Commerce\RuntimeMode::current()
+        );
+        $visitor = \Smartbuy\SMBCommerce\Commerce\LocalResolver::is_local($routing)
+            && in_array($routing['intent'] ?? '', self::VISITOR_INTENTS, true);
+        $strategy = \Smartbuy\SMBCommerce\Core\AsyncKick::strategy();
+        if ($visitor) {
+            $payload['visitor'] = true;
+        } else {
+            $payload['kick'] = $strategy;
+        }
+        $job_id = \Smartbuy\SMBCommerce\Core\JobQueue::enqueue(\Smartbuy\SMBCommerce\Core\JobQueue::ACTION_PROCESS_MESSAGE, $payload);
+        if (!$visitor && $job_id > 0) {
+            \Smartbuy\SMBCommerce\Core\AsyncKick::kick($job_id, $strategy);
+        }
         return rest_ensure_response($message);
 …
+        }
+        // Request poll này chính là worker của hàng đợi. Nhờ vậy câu trả lời luôn
+        // được sinh ra mà không cần cron chạy đúng giờ hay loopback hoạt động.
+        \Smartbuy\SMBCommerce\Core\JobDispatcher::run_one();
+        // 2.6.0: AI chạy nền, poll chỉ đọc. Nó chỉ tự chạy job của CHÍNH hội thoại này khi job cần
+        // phiên của khách, khi chạy nền bị host chặn, hoặc khi nền chưa nhận sau thời gian ân hạn.
+        $turn = \Smartbuy\SMBCommerce\Core\JobDispatcher::poll_turn($conversation_id);
+        // Tương tác có sản phẩm từ lượt AI chạy nền: giờ mới ghi được vào phiên của khách.
+        \Smartbuy\SMBCommerce\Analytics\OrderAttribution::flush_deferred($conversation_id);
         $messages = MessageRepository::get_messages($conversation_id, $last_message_id, 50);
+        // Trạng thái đọc lại SAU run_one: lượt xử lý vừa chạy có thể đã chuyển nhân viên.
+        $conversation = ConversationRepository::get_conversation($conversation_id) ?: $conversation;
+        // Lượt xử lý vừa chạy ở đây có thể đã chuyển nhân viên: đọc lại trạng thái.
+        if ($turn['ran']) {
+            $conversation = ConversationRepository::get_conversation($conversation_id) ?: $conversation;
+        }
+        // queued: hết slot chạy đồng thời. Không còn job nào thì không cần đọc giai đoạn.
+        if ($turn['queued']) {
+            $stage = 'queued';
+        } elseif ($turn['pending'] > 0) {
+            $stage = \Smartbuy\SMBCommerce\AI\AIService::current_stage($conversation_id);
+        } else {
+            $stage = null;
+        }
         return rest_ensure_response([
 …
             'status' => $conversation['status'],
             'agent_name' => self::agent_name($conversation),
+            'stage' => \Smartbuy\SMBCommerce\AI\AIService::current_stage($conversation_id),
+            'stage' => $stage,
+            // Nhập giọng nói nhận theo ngôn ngữ khách đang viết, trước <html lang> của trang.
+            'language' => $conversation['language'] ?? null,
         ]);
+    }
 …
         if ($result['changed']) {
+            MessageRepository::add_message($conversation_id, 'system', __('Thanks, our team has been notified. A member of staff will reply here as soon as possible.', 'ninhle-ai-sales-assistant'));
+            \Smartbuy\SMBCommerce\AI\ReplyLanguage::in_conversation_language($conversation_id, function () use ($conversation_id) {
+                MessageRepository::add_message($conversation_id, 'system', __('Thanks, our team has been notified. A member of staff will reply here as soon as possible.', 'ninhle-ai-sales-assistant'));
+            });
             \Smartbuy\SMBCommerce\Webhooks\WebhookDispatcher::send(
 …
     /** Loại sự kiện widget được gửi lên; mọi giá trị khác bị từ chối. */
     const WIDGET_EVENTS = ['product_click', 'cart_click', 'resolution_yes', 'resolution_no'];
+    const WIDGET_EVENTS = ['product_click', 'cart_click', 'cart_add', 'resolution_yes', 'resolution_no'];
     /**
 …
                 ['answer' => $type === 'resolution_yes' ? 'yes' : 'no']
             );
+            // Sales Insights (S6): câu khách vừa hỏi là câu chưa được giải đáp.
+            if ($recorded && $type === 'resolution_no') {
+                \Smartbuy\SMBCommerce\Insights\InsightsRecorder::unanswered($conversation_id, 'customer_no');
+            }
             return rest_ensure_response(['recorded' => $recorded]);
+        }
 …
+        }
         $ref = substr(preg_replace('/[^a-z0-9_-]/i', '', (string) $request->get_param('ref')), 0, 64);
+        // Thêm vào giỏ trong chat (S4): widget báo SAU khi Store API đã thêm thành công. Một sản phẩm tính
+        // một lần mỗi hội thoại cho tỉ lệ "chat → thêm vào giỏ".
+        if ($type === 'cart_add' && ctype_digit($ref)) {
+            \Smartbuy\SMBCommerce\Analytics\ValueEvents::record(
+                \Smartbuy\SMBCommerce\Analytics\ValueEvents::CART_ADD,
+                $conversation_id,
+                'p:' . $ref,
+                'customer',
+                null,
+                ['product_id' => (int) $ref, 'qty' => max(1, min(99, (int) $request->get_param('qty')))]
+            );
+        }
         $recorded = \Smartbuy\SMBCommerce\Analytics\ValueEvents::record(
             \Smartbuy\SMBCommerce\Analytics\ValueEvents::QUALIFYING_INTERACTION,

ninhle-ai-sales-assistant/tags/2.6.0/src/PHP/REST/RouteRegistry.php

-              r3752682
+              r3765552
 class RouteRegistry {
+    /** @var float|null Lúc handler của plugin bắt đầu, cho header Server-Timing. */
+    private static $started = null;
     public static function init() {
         add_action('rest_api_init', [self::class, 'register_routes']);
+        add_filter('rest_request_before_callbacks', [self::class, 'start_timer'], 10, 3);
         add_filter('rest_post_dispatch', [self::class, 'no_cache_headers'], 10, 3);
+    }
+    public static function start_timer($response, $handler, $request) {
+        if (strpos((string) $request->get_route(), '/smb-commerce/v1/') === 0) {
+            self::$started = microtime(true);
+        }
+        return $response;
+    }
 …
      */
     public static function no_cache_headers($response, $server, $request) {
+        if (!($response instanceof \WP_REST_Response) || strpos((string) $request->get_route(), '/smb-commerce/v1/') !== 0) {
+        if (!($response instanceof \WP_REST_Response)) {
+            return $response;
+        }
+        $route = (string) $request->get_route();
+        if (strpos($route, '/smb-commerce/v1/') !== 0 && !self::is_store_cart_route($route)) {
             return $response;
+        }
 …
         // phpcs:ignore WordPress.NamingConventions.PrefixAllGlobals.NonPrefixedHooknameFound -- API công khai của plugin LiteSpeed Cache, phải gọi đúng tên của họ.
         do_action('litespeed_control_set_nocache', 'Ninhle AI Sales Assistant REST response');
+        // Thời gian của riêng handler plugin (không gồm lúc WordPress khởi động), xem được trong
+        // DevTools > Network > Timing; đo poll nhẹ của S1 (2.6.0) trên host thật.
+        if (self::$started !== null && strpos((string) $request->get_route(), '/smb-commerce/v1/chat/') === 0) {
+            // wp = cả request PHP từ lúc máy chủ nhận (gồm khởi động WordPress), để biết chi phí thật của mỗi poll.
+            $total = isset($_SERVER['REQUEST_TIME_FLOAT']) ? (microtime(true) - (float) $_SERVER['REQUEST_TIME_FLOAT']) * 1000 : 0;
+            $response->header('Server-Timing', sprintf('smb;dur=%.1f, wp;dur=%.1f', (microtime(true) - self::$started) * 1000, $total));
+        }
         return $response;
+    }
+    /**
+     * Route giỏ hàng của WooCommerce Store API (/wc/store/v1/cart, …/cart/items…). Giỏ là của RIÊNG từng
+     * khách nhưng LiteSpeed Cache mặc định cache cả REST GET: trên staging (2026-10-24) GET /wc/store/v1/cart
+     * trả "hit, public, max-age 7 ngày" bất kể cookie, nên khách thấy giỏ rỗng hoặc giỏ của người khác và
+     * nhận nonce cũ (hết hạn sau ~1 ngày, "Add to cart" trong chat sẽ lỗi). Route sản phẩm công khai không đụng.
+     */
+    public static function is_store_cart_route($route) {
+        return (bool) preg_match('#^/wc/store(/v\d+)?/cart(/|$)#', (string) $route);
+    }
 …
         ]);
+        // Worker nền qua loopback (AsyncKick, 2.6.0). Không có phiên hay cookie: quyền là chữ ký
+        // HMAC gắn với ID job và hạn 60 giây; job 0 là lời gọi kiểm tra loopback.
+        register_rest_route($namespace, \Smartbuy\SMBCommerce\Core\AsyncKick::ROUTE, [
+            'methods'  => \WP_REST_Server::CREATABLE,
+            'callback' => [\Smartbuy\SMBCommerce\Core\AsyncKick::class, 'handle'],
+            'permission_callback' => [\Smartbuy\SMBCommerce\Core\AsyncKick::class, 'permission'],
+            'args' => [
+                'job' => ['type' => 'integer', 'required' => true, 'minimum' => 0],
+                'exp' => ['type' => 'integer', 'required' => true, 'minimum' => 0],
+                'sig' => ['type' => 'string', 'required' => true, 'pattern' => '^[a-f0-9]{64}$'],
+            ],
+        ]);
         register_rest_route($namespace, '/chat/clear', [
             'methods'  => \WP_REST_Server::CREATABLE,
 …
                 'type' => Guard::arg_text(true, 32),
                 'ref' => Guard::arg_text(false, 64),
+                // Số lượng của sự kiện cart_add (2.6.0, S4).
+                'qty' => ['type' => 'integer', 'required' => false, 'minimum' => 1, 'maximum' => 99],
             ],
         ]);
 …
         ]);
+        // Tab "Sales Insights" (2.6.0, S6; phần AI kiểm gói trong handler).
+        register_rest_route($namespace, '/admin/insights', [
+            'methods'  => \WP_REST_Server::READABLE,
+            'callback' => [InsightsController::class, 'report'],
+            'permission_callback' => [self::class, 'check_manage'],
+        ]);
+        foreach (['answer' => 'answer', 'dismiss' => 'dismiss', 'notes/delete' => 'delete_note', 'settings' => 'save_settings'] as $path => $method) {
+            register_rest_route($namespace, '/admin/insights/' . $path, [
+                'methods'  => \WP_REST_Server::CREATABLE,
+                'callback' => [InsightsController::class, $method],
+                'permission_callback' => [self::class, 'check_manage'],
+            ]);
+        }
+        // Mở một hội thoại từ Sales Insights trong Inbox.
+        register_rest_route($namespace, '/admin/conversations/(?P<id>\d+)', [
+            'methods'  => \WP_REST_Server::READABLE,
+            'callback' => [AdminController::class, 'get_conversation'],
+            'permission_callback' => [self::class, 'check_manage'],
+        ]);
+        // Thẻ khách trong Inbox (S12, Starter); handler kiểm thêm quyền xem đơn WooCommerce.
+        register_rest_route($namespace, '/admin/conversations/(?P<id>\d+)/customer', [
+            'methods'  => \WP_REST_Server::READABLE,
+            'callback' => [AdminController::class, 'get_customer_card'],
+            'permission_callback' => [self::class, 'check_view_inbox'],
+        ]);
         // Bảng "AI Value & Performance" (mọi gói; doanh thu kiểm quyền trong handler).
         register_rest_route($namespace, '/admin/value-metrics', [
 …
             '/tools/product-variations' => 'get_product_variations',
             '/tools/check-coupon'       => 'check_coupon',
+            '/tools/propose-cart-action' => 'propose_cart_action',
             '/tools/order-status'       => 'get_order_status',
+            '/tools/my-orders'          => 'get_my_orders',
             '/tools/customer-downloads' => 'get_customer_downloads',
             '/tools/policy'             => 'get_policy',

ninhle-ai-sales-assistant/tags/2.6.0/src/PHP/REST/ToolController.php

-              r3747521
+              r3765552
+    }
+    /**
+     * Đề xuất hành động giỏ (Starter, S4): sản phẩm kèm biến thể/số lượng, hoặc mã giảm giá trong danh sách
+     * cho phép. Không ghi giỏ: chỉ kiểm và dựng thẻ để khách tự bấm.
+     */
+    public static function propose_cart_action($request) {
+        // Lựa chọn bằng chữ ("Size" => "M"): tối đa 5 thuộc tính, chữ trơn.
+        $options = [];
+        foreach (array_slice((array) ($request->get_param('options') ?: []), 0, 5, true) as $name => $value) {
+            if (is_scalar($value)) {
+                $options[sanitize_text_field((string) $name)] = sanitize_text_field((string) $value);
+            }
+        }
+        return self::respond_flat(\Smartbuy\SMBCommerce\Commerce\Woo\CartActionService::propose([
+            'type' => sanitize_key((string) $request->get_param('type')),
+            'product_id' => (int) $request->get_param('product_id'),
+            'variation_id' => (int) $request->get_param('variation_id'),
+            'options' => $options,
+            'quantity' => (int) ($request->get_param('quantity') ?: 1),
+            'code' => sanitize_text_field((string) $request->get_param('code')),
+        ]));
+    }
     public static function get_product_detail($request) {
         $service = new \Smartbuy\SMBCommerce\Commerce\Woo\ProductService();
 …
         ];
+        // Khách đã đăng nhập thì chính phiên WordPress là bằng chứng.
+        if (function_exists('get_current_user_id') && get_current_user_id() > 0) {
+            $proof['user_id'] = get_current_user_id();
+        // Khách đã đăng nhập thì chính phiên WordPress là bằng chứng: lấy từ khách của lượt (job chạy nền
+        // không có người dùng của khách).
+        $customer = \Smartbuy\SMBCommerce\Support\CustomerContext::user_id();
+        if ($customer > 0) {
+            $proof['user_id'] = $customer;
+        }
 …
         return self::respond($service->lookup($reference, $proof), 'order');
+    }
+    /**
+     * Đơn gần nhất của khách đã đăng nhập (S5). Người dùng lấy từ khách của lượt, không từ tham số: model
+     * không chọn được tài khoản nào để xem.
+     */
+    public static function get_my_orders($request) {
+        $service = new \Smartbuy\SMBCommerce\Commerce\Woo\OrderService();
+        return self::respond_flat($service->recent_for_customer(\Smartbuy\SMBCommerce\Support\CustomerContext::user_id(), 5));
+    }

ninhle-ai-sales-assistant/tags/2.6.0/src/PHP/Widget/WidgetLoader.php

-              r3761175
+              r3765552
             'restUrl' => esc_url_raw(rest_url('smb-commerce/v1')),
             'nonce' => wp_create_nonce('wp_rest'),
+            // Khách đã đăng nhập (S5): widget gửi nonce kèm tin nhắn để máy chủ biết tài khoản (đơn của tôi).
+            // Trang của người đăng nhập thường không bị cache trang; nonce sai thì widget gửi lại như khách vãng lai.
+            'loggedIn' => function_exists('is_user_logged_in') && is_user_logged_in(),
             'widgetConfig' => self::public_config(),
             // Dịch ở phía PHP để chuỗi vào được file .pot và theo locale WordPress.
             'i18n' => [
                 'openChat'           => __('Open chat', 'ninhle-ai-sales-assistant'),
+                /* translators: %d: number of replies the shopper has not read yet. */
+                'unreadMessages'     => __('new replies: %d', 'ninhle-ai-sales-assistant'),
                 'chatWindow'         => __('Chat with our assistant', 'ninhle-ai-sales-assistant'),
                 'cart'               => __('Cart', 'ninhle-ai-sales-assistant'),
 …
                 'stageOrder'         => __('Looking up your order…', 'ninhle-ai-sales-assistant'),
                 'stageHandoff'       => __('Connecting you with a team member…', 'ninhle-ai-sales-assistant'),
+                'stageQueued'        => __('Waiting in line…', 'ninhle-ai-sales-assistant'),
+                // Thẻ sản phẩm (2.6.0, S3).
+                'productsLabel'      => __('Products', 'ninhle-ai-sales-assistant'),
+                'cardsPrev'          => __('Previous products', 'ninhle-ai-sales-assistant'),
+                'cardsNext'          => __('Next products', 'ninhle-ai-sales-assistant'),
+                'cardView'           => __('View', 'ninhle-ai-sales-assistant'),
+                'stockIn'            => __('In stock', 'ninhle-ai-sales-assistant'),
+                'stockOut'           => __('Out of stock', 'ninhle-ai-sales-assistant'),
+                'stockBackorder'     => __('On backorder', 'ninhle-ai-sales-assistant'),
+                /* translators: %s: date the price was shown, e.g. "24 Oct 2026". */
+                'priceAt'            => __('Price on %s', 'ninhle-ai-sales-assistant'),
+                // Giỏ hàng trong chat (2.6.0, S4).
+                'addToCart'          => __('Add to cart', 'ninhle-ai-sales-assistant'),
+                'adding'             => __('Adding…', 'ninhle-ai-sales-assistant'),
+                'chooseOptions'      => __('Choose options', 'ninhle-ai-sales-assistant'),
+                'addedToCart'        => __('Added to cart', 'ninhle-ai-sales-assistant'),
+                'viewCart'           => __('View cart', 'ninhle-ai-sales-assistant'),
+                'checkout'           => __('Checkout', 'ninhle-ai-sales-assistant'),
+                'cartOutOfStock'     => __('Sorry, this item just sold out.', 'ninhle-ai-sales-assistant'),
+                'cartLimit'          => __("You can't add more of this item.", 'ninhle-ai-sales-assistant'),
+                'cartError'          => __("Couldn't add to cart.", 'ninhle-ai-sales-assistant'),
+                'openProduct'        => __('Open the product page', 'ninhle-ai-sales-assistant'),
+                'yourCart'           => __('Your cart', 'ninhle-ai-sales-assistant'),
+                'closeCart'          => __('Close', 'ninhle-ai-sales-assistant'),
+                'loadingCart'        => __('Loading your cart…', 'ninhle-ai-sales-assistant'),
+                'cartLoadError'      => __("Couldn't load your cart.", 'ninhle-ai-sales-assistant'),
+                'cartEmpty'          => __('Your cart is empty.', 'ninhle-ai-sales-assistant'),
+                'subtotal'           => __('Subtotal', 'ninhle-ai-sales-assistant'),
+                'discount'           => __('Discount', 'ninhle-ai-sales-assistant'),
+                // Thẻ đơn hàng (2.6.0, S5).
+                'ordersLabel'        => __('Your orders', 'ninhle-ai-sales-assistant'),
+                /* translators: %s: order number. */
+                'orderTitle'         => __('Order #%s', 'ninhle-ai-sales-assistant'),
+                /* translators: %d: number of other items in the order. */
+                'orderMore'          => __('and %d more', 'ninhle-ai-sales-assistant'),
+                'orderTracking'      => __('Tracking number', 'ninhle-ai-sales-assistant'),
+                'orderTrack'         => __('Track', 'ninhle-ai-sales-assistant'),
+                'orderView'          => __('View order', 'ninhle-ai-sales-assistant'),
                 'resolutionQuestion' => __('Did this answer your question?', 'ninhle-ai-sales-assistant'),
                 'yes'                => __('Yes', 'ninhle-ai-sales-assistant'),
 …
                 'voiceLanguage'      => __('Your browser cannot recognise this language. Please type your message.', 'ninhle-ai-sales-assistant'),
                 'voiceUnavailable'   => __('Voice input is not available right now. Please type your message.', 'ninhle-ai-sales-assistant'),
+            ],
+            // Chuỗi của module giao diện Starter (S4); bản Free: mảng rỗng.
+            ] + \Smartbuy\SMBCommerce\Commerce\Woo\CartActionService::widget_strings(),
         ];
 …
             // Giỏ hàng chỉ có khi WooCommerce đang chạy.
             'cartUrl' => function_exists('wc_get_cart_url') ? wc_get_cart_url() : '',
+            'checkoutUrl' => function_exists('wc_get_checkout_url') ? wc_get_checkout_url() : '',
+            // Thêm vào giỏ trong chat (2.6.0, S4): trình duyệt của khách gọi Store API của WooCommerce; máy chủ
+            // plugin không ghi giỏ. Rỗng = dùng link ?add-to-cart= như trước.
+            'storeApi' => function_exists('WC') && function_exists('rest_url') ? rest_url('wc/store/v1/') : '',
+            // Module giao diện Starter (biến thể trên thẻ, số lượng, mã giảm giá): phiên bản để widget tải
+            // widget-pro.bundle.js cạnh bundle của nó; rỗng ở bản Free hoặc khi gói chưa mở.
+            'proModule' => \Smartbuy\SMBCommerce\Commerce\Woo\CartActionService::widget_module_version(),
             // Thông báo "đang trò chuyện với AI": mặc định bật; rỗng = tắt.
             'aiNotice' => $get('smbcommerce_ai_notice_enabled', '1') === '1'

ninhle-ai-sales-assistant/tags/2.6.0/src/PHP/WooCommerce/WooCommerceProductScanner.php

-              r3761175
+              r3765552
         $synced_ids = [];
+        $fetched = 0;
         $page = 1;
 …
             foreach ($products as $product) {
+                // Sản phẩm "Ẩn" (Catalog visibility: Hidden) không vào cache: chủ shop không muốn nó hiện trong
+                // cửa hàng hay kết quả tìm kiếm, và thẻ sản phẩm (2.6.0, S3) cũng bỏ qua nó. Trước đây AI vẫn tìm
+                // thấy và giới thiệu (staging 25/10). Lần quét toàn bộ dọn bản đã cache.
+                if (method_exists($product, 'get_catalog_visibility') && $product->get_catalog_visibility() === 'hidden') {
+                    continue;
+                }
                 $this->upsert_product($product, $table, $now);
                 $synced_ids[] = $product->get_id();
+            }
+            $fetched += count($products);
             $remaining -= count($products);
             $page++;
 …
+        }
+        // Chỉ dọn khi quét toàn bộ, nếu không sẽ xoá nhầm phần chưa duyệt tới.
+        if ($full_sync && !empty($synced_ids)) {
+        // Chỉ dọn khi quét toàn bộ, nếu không sẽ xoá nhầm phần chưa duyệt tới. Có sản phẩm mà tất cả đều ẩn
+        // thì cũng dọn hết; WooCommerce không trả sản phẩm nào thì giữ nguyên (có thể chỉ là lỗi tạm thời).
+        if ($full_sync && $fetched > 0) {
+            $keep = $synced_ids ?: [0];
             $wpdb->query($wpdb->prepare(
                 'DELETE FROM %i WHERE product_id NOT IN (' . implode(',', array_fill(0, count($synced_ids), '%d')) . ')',
                 array_merge([$table], $synced_ids)
+                'DELETE FROM %i WHERE product_id NOT IN (' . implode(',', array_fill(0, count($keep), '%d')) . ')',
+                array_merge([$table], $keep)
             ));
+        }
 …
         $price = $product->get_regular_price();
+        $sale_price = $product->get_sale_price();
+        // Giá khuyến mãi chỉ khi đang khuyến mãi (lịch giảm giá chưa tới thì chưa tính), và 0 là giá thật:
+        // sản phẩm giảm còn 0 ₫ từng bị báo giá gốc 725.000 ₫ vì 0 bị coi là "không giảm" (ninhle.com 26/10).
+        // NULL trong bảng cache = không khuyến mãi.
+        $sale_price = $product->is_on_sale() ? $product->get_price() : '';
         // Sản phẩm có biến thể (size, màu) không có giá ở sản phẩm cha. Lưu giá hiện hành thấp nhất của
         // các biến thể; để trống thì bot báo "không thấy giá" và bộ lọc theo giá bỏ sót sản phẩm.
 …
                 $p['name'],
                 (!empty($p['price_is_minimum']) ? 'từ ' : '') . $this->format_price($p['final_price']),
                 ($p['sale_price'] && $p['sale_price'] != $p['price']) ? ' (gốc ' . $this->format_price($p['price']) . ')' : '',
+                (isset($p['sale_price']) && $p['sale_price'] !== '' && (float) $p['sale_price'] != (float) $p['price']) ? ' (gốc ' . $this->format_price($p['price']) . ')' : '',
                 $this->describe_stock($p['stock_status'], $p['stock_quantity'] ?? null),
                 $p['categories'] ?: 'Chưa phân loại',
 …
         $context .= "\nCần chi tiết sâu hơn (tính năng, FAQ, thuộc tính) thì gọi tool get_product_detail với ID ở trên.\n";
+        $this->context_ids = array_map(fn($p) => (int) $p['id'], $products);
         return $context;
+    }
+    /** @var int[] ID sản phẩm của [PRODUCT CATALOG] vừa dựng (để ToolResultLedger::know). */
+    private $context_ids = [];
+    /** ID sản phẩm đã đưa vào [PRODUCT CATALOG] ở lần gọi get_context_for_ai() gần nhất. */
+    public function context_ids() {
+        return $this->context_ids;
+    }
 …
                AND (%s = '' OR search_text LIKE %s OR title LIKE %s OR sku LIKE %s)
                AND (%s = '' OR categories LIKE %s)
                AND (%f <= 0 OR CAST(COALESCE(NULLIF(sale_price, 0), price) AS DECIMAL(12,2)) >= %f)
                AND (%f <= 0 OR CAST(COALESCE(NULLIF(sale_price, 0), price) AS DECIMAL(12,2)) <= %f)
+               AND (%f <= 0 OR CAST(COALESCE(sale_price, price) AS DECIMAL(12,2)) >= %f)
+               AND (%f <= 0 OR CAST(COALESCE(sale_price, price) AS DECIMAL(12,2)) <= %f)
              ORDER BY relevance DESC, total_sales DESC, cache_synced_at DESC
              LIMIT %d",
 …
         ), ARRAY_A);
+        // Cả cụm không khớp liền một chỗ (VD "thanh toán QR WooCommerce" với tên "... Thanh Toán QR Tĩnh Cho
+        // WooCommerce", ninhle.com 25/10): tìm theo từng từ, xếp theo số từ khớp.
+        if (!$results && $has_query) {
+            $results = $this->search_by_words($query, $category_like, $budget_min, $budget_max, (int) $limit, $in_stock_only);
+        }
         return array_map([$this, 'format_row'], $results ?: []);
+    }
+    /** Từ quá phổ biến, không giúp phân biệt sản phẩm. */
+    const STOP_WORDS = ['cho', 'của', 'và', 'có', 'không', 'là', 'với', 'các', 'những', 'nào', 'shop', 'the', 'for', 'and', 'with', 'of', 'to', 'in', 'a', 'an'];
+    /** Các từ đáng tìm của một câu: chữ thường, từ 2 ký tự, bỏ từ phổ biến, tối đa 8 từ. */
+    public static function query_words($query) {
+        $words = preg_split('/[^\p{L}\p{N}]+/u', mb_strtolower((string) $query, 'UTF-8'), -1, PREG_SPLIT_NO_EMPTY) ?: [];
+        $words = array_filter($words, fn($w) => mb_strlen($w, 'UTF-8') >= 2 && !in_array($w, self::STOP_WORDS, true));
+        return array_slice(array_values(array_unique($words)), 0, 8);
+    }
+    /**
+     * Tìm theo từng từ: mỗi từ khớp tên, SKU hoặc search_text được một điểm. Câu 1–2 từ cần khớp hết; câu dài
+     * hơn được thiếu một từ (khách hay thêm chữ thừa). Cùng bộ lọc danh mục, giá, còn hàng như tìm theo cụm.
+     */
+    private function search_by_words($query, $category_like, $budget_min, $budget_max, $limit, $in_stock_only) {
+        global $wpdb;
+        $words = self::query_words($query);
+        if (count($words) < 2) {
+            return [];
+        }
+        $score = [];
+        $args = [];
+        foreach ($words as $word) {
+            $like = '%' . $wpdb->esc_like($word) . '%';
+            $score[] = '(CASE WHEN search_text LIKE %s OR title LIKE %s OR sku LIKE %s THEN 1 ELSE 0 END)';
+            array_push($args, $like, $like, $like);
+        }
+        $need = count($words) <= 2 ? count($words) : count($words) - 1;
+        $sql = 'SELECT * FROM (
+                    SELECT product_id, title, sku, product_type, price, sale_price, stock_status, stock_quantity,
+                           short_description, categories, permalink, featured_image, total_sales, cache_synced_at,
+                           ' . implode(' + ', $score) . ' AS matched
+                    FROM %i
+                    WHERE (%d = 0 OR stock_status = \'instock\')
+                      AND (%s = \'\' OR categories LIKE %s)
+                      AND (%f <= 0 OR CAST(COALESCE(sale_price, price) AS DECIMAL(12,2)) >= %f)
+                      AND (%f <= 0 OR CAST(COALESCE(sale_price, price) AS DECIMAL(12,2)) <= %f)
+                ) AS candidates
+                WHERE matched >= %d
+                ORDER BY matched DESC, total_sales DESC, cache_synced_at DESC
+                LIMIT %d';
+        $args = array_merge($args, [
+            $this->table(), $in_stock_only ? 1 : 0, $category_like, $category_like,
+            $budget_min, $budget_min, $budget_max, $budget_max, $need, $limit,
+        ]);
+        // phpcs:ignore WordPress.DB.PreparedSQL.NotPrepared, PluginCheck.Security.DirectDB.UnescapedDBParameter -- $sql chỉ ghép các mẫu %s cố định; mọi giá trị qua prepare().
+        return $wpdb->get_results($wpdb->prepare($sql, $args), ARRAY_A) ?: [];
+    }
 …
             'price'             => $row['price'],
             'sale_price'        => $row['sale_price'],
+            'final_price'       => ($row['sale_price'] > 0) ? $row['sale_price'] : $row['price'],
+            // NULL = không khuyến mãi; "0.00" là giá khuyến mãi thật (miễn phí).
+            'final_price'       => (isset($row['sale_price']) && $row['sale_price'] !== '') ? $row['sale_price'] : $row['price'],
             // Có biến thể: price là giá thấp nhất; kèm khoảng giá thật để model không gán giá thấp nhất
             // cho một size/màu cụ thể.

ninhle-ai-sales-assistant/tags/2.6.0/vite.config.ts

-              r3761175
+              r3765552
 import { resolve } from 'path';
+// Build hai đầu ra từ mã nguồn trong src/JS:
+//  - widget: khung chat ngoài trang (Preact)
+//  - admin : giao diện quản trị (JSX qua plugin React, alias sang Preact)
+// Build ba đầu ra từ mã nguồn trong src/JS:
+//  - widget    : khung chat ngoài trang (Preact)
+//  - widget-pro: module giao diện gói Starter (2.6.0), widget tự tải cạnh bundle của nó. Chỉ có trong gói bán:
+//                build.ps1 -Target wporg loại file này, mã nguồn src/JS/widget-pro và mục của nó trong manifest.
+//  - admin     : giao diện quản trị (JSX qua plugin React, alias sang Preact)
 // Chạy: npm ci && npm run build  →  assets/dist/
 // build.ps1 chép assets/dist/.vite/manifest.json ra assets/dist/manifest.json khi đóng gói.
 …
     plugins: [
       preact({
         include: /widget\/.*\.tsx?$/,
+        include: /widget(-pro)?\/.*\.tsx?$/,
       }),
       react({
 …
       manifest: true,
       rollupOptions: {
+        // Vite (bản build ứng dụng) mặc định bỏ export của entry; widget-pro là module widget import động nên
+        // phải giữ export. Entry không export gì (widget, admin) không đổi.
+        preserveEntrySignatures: 'exports-only',
         input: {
           widget: resolve(__dirname, 'src/JS/widget/index.tsx'),
+          admin: resolve(__dirname, 'src/JS/admin/index.tsx')
+          'widget-pro': resolve(__dirname, 'src/JS/widget-pro/index.tsx'),
+          admin: resolve(__dirname, 'src/JS/admin/index.tsx'),
+          // Tab Sales Insights (2.6.0): admin nạp bằng URL khi mở tab (insightsLoader.ts); React dùng chung qua chunk chung.
+          'admin-insights': resolve(__dirname, 'src/JS/admin/insights/index.tsx')
         },
         output: {

ninhle-ai-sales-assistant/trunk/assets/dist/admin.bundle.js

-              r3761175
+              r3765552
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s=t.length;s--;)this.l.set(t[s],this.i=[1,0,this.i]);return r.children},te.prototype.componentDidUpdate=te.prototype.componentDidMount=function(){var r=this;this.l.forEach(function(t,s){we(r,s,t)})};var Ke=typeof Symbol<"u"&&Symbol.for&&Symbol.for("react.element")||60103,Ye=/^(?:accent|alignment|arabic|baseline|cap|clip(?!PathU)|color|dominant|fill|flood|font|glyph(?!R)|horiz|image(!S)|letter|lighting|marker(?!H|W|U)|overline|paint|pointer|shape|stop|strikethrough|stroke|text(?!L)|transform|underline|unicode|units|v|vector|vert|word|writing|x(?!C))[A-Z]/,Ze=/^on(Ani|Tra|Tou|BeforeInp|Compo)/,Xe=/[A-Z0-9]/g,Qe=typeof document<"u",et=function(r){return(typeof Symbol<"u"&&typeof Symbol()=="symbol"?/fil|che|rad/:/fil|che|ra/).test(r)};function tt(r,t,s){return t.__k==null&&(t.textContent=""),Ie(r,t),typeof 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t=r.props,s=r.__e;s!=null&&r.type==="textarea"&&"value"in t&&t.value!==s.value&&(s.value=t.value==null?"":t.value)};function st(r){return!!r.__k&&(Ie(null,r),!0)}function Be(r){return{render:function(t){tt(t,r)},unmount:function(){st(r)}}}var Ee;const x=((Ee=window.SMBCommerceAdmin)==null?void 0:Ee.restUrl)||"/wp-json/smb-commerce/v1";async function R(r){const t=await r.text();return t?JSON.parse(t):null}const N={getHeaders(){var t;return{"Content-Type":"application/json",Accept:"application/json","X-WP-Nonce":((t=window.SMBCommerceAdmin)==null?void 0:t.nonce)||""}},async get(r){const t=await fetch(`${x}${r}`,{method:"GET",headers:this.getHeaders()});if(!t.ok)throw new Error(`GET ${r} failed`);return await R(t)},async post(r,t={}){const s=await fetch(`${x}${r}`,{method:"POST",headers:this.getHeaders(),body:JSON.stringify(t)});if(!s.ok)throw new Error(`POST ${r} failed`);return await R(s)},async delete(r){const t=await fetch(`${x}${r}`,{method:"DELETE",headers:this.getHeaders()});if(!t.ok)throw new Error(`DELETE ${r} failed`);return await R(t)},async getConversations(r,t,s=1){const a=new URL(`${x}/admin/conversations`,window.location.origin);r&&a.searchParams.append("status",r),t!==void 0&&a.searchParams.append("assigned_agent_id",t.toString()),a.searchParams.append("page",s.toString());const o=await fetch(a.toString(),{method:"GET",headers:this.getHeaders()});if(!o.ok)throw new Error("Failed to fetch conversations");return await R(o)},async getMessages(r,t=null){const s=new URL(`${x}/admin/conversations/${r}/messages`,window.location.origin);t&&s.searchParams.append("last_message_id",t.toString());const a=await fetch(s.toString(),{method:"GET",headers:this.getHeaders()});if(!a.ok)throw new Error("Failed to fetch messages");return await R(a)},async sendMessage(r,t,s){const a=await fetch(`${x}/admin/conversations/${r}/message`,{method:"POST",headers:this.getHeaders(),body:JSON.stringify({content:t,client_message_id:s})});if(!a.ok)throw new Error("Failed to send message");return await R(a)},async takeover(r){const t=await fetch(`${x}/admin/conversations/${r}/takeover`,{method:"POST",headers:this.getHeaders()});if(!t.ok)throw new Error("Failed to takeover conversation");return await R(t)},async release(r){const t=await fetch(`${x}/admin/conversations/${r}/release`,{method:"POST",headers:this.getHeaders()});if(!t.ok)throw new Error("Failed to release conversation");return await R(t)},async close(r){const t=await fetch(`${x}/admin/conversations/${r}/close`,{method:"POST",headers:this.getHeaders()});if(!t.ok)throw new Error("Failed to close conversation");return await R(t)},async deleteConversation(r){const t=await fetch(`${x}/admin/conversations/${r}`,{method:"DELETE",headers:this.getHeaders()});if(!t.ok)throw new Error("Failed to delete conversation");return await R(t)},async getLeads(r=1,t=20){const s=new URL(`${x}/admin/leads`,window.location.origin);s.searchParams.append("page",r.toString()),s.searchParams.append("per_page",t.toString());const a=await fetch(s.toString(),{method:"GET",headers:this.getHeaders()});if(!a.ok)throw new Error("Failed to fetch leads");return await R(a)},async bulkDeleteConversations(r){const t=await fetch(`${x}/admin/conversations/bulk-delete`,{method:"POST",headers:this.getHeaders(),body:JSON.stringify({ids:r})});if(!t.ok)throw new Error("Bulk delete failed");return await R(t)}};function ce(){const[r,t]=p([]),s=Y(1),a=re(d=>t(i=>i.filter(f=>f.id!==d)),[]),o=re((d,i)=>{const f=s.current++;t(b=>[...b.filter(_=>_.text!==i),{id:f,type:d,text:i}]),(d==="success"||d==="info")&&window.setTimeout(()=>a(f),6e3)},[a]);return{notices:r,push:o,dismiss:a}}function ie({notices:r,onDismiss:t}){return r.length===0?null:e("div",{className:"smb-notices",children:r.map(s=>e("div",{className:`notice notice-${s.type} is-dismissible 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to load settings",n)}},Fe=async n=>{n.preventDefault(),i(!0),b("");try{const c={smbcommerce_brand_name:t.smbcommerce_brand_name,smbcommerce_primary_color:t.smbcommerce_primary_color,smbcommerce_logo_url:t.smbcommerce_logo_url,smbcommerce_font_family:t.smbcommerce_font_family,smbcommerce_runtime_mode:t.smbcommerce_runtime_mode,smbcommerce_ai_provider:t.smbcommerce_ai_provider,smbcommerce_telegram_chat_id:t.smbcommerce_telegram_chat_id,smbcommerce_sales_playbook:t.smbcommerce_sales_playbook,smbcommerce_business_info:t.smbcommerce_business_info,smbcommerce_enable_adaptive_playbook:t.smbcommerce_enable_adaptive_playbook,smbcommerce_meta_prompt_template:t.smbcommerce_meta_prompt_template,smbcommerce_enable_prompt_creator:t.smbcommerce_enable_prompt_creator,smbcommerce_prompt_creator_template:t.smbcommerce_prompt_creator_template,smbcommerce_max_upload_size:t.smbcommerce_max_upload_size,smbcommerce_handoff_webhook:t.smbcommerce_handoff_webhook,smbcommerce_system_guardrails_prompt:t.smbcommerce_system_guardrails_prompt,smbcommerce_media_retention_days:t.smbcommerce_media_retention_days,smbcommerce_widget_slogan:t.smbcommerce_widget_slogan,smbcommerce_suggestion_chips:t.smbcommerce_suggestion_chips,smbcommerce_hotline:t.smbcommerce_hotline,smbcommerce_zalo_link:t.smbcommerce_zalo_link,smbcommerce_messenger_link:t.smbcommerce_messenger_link,smbcommerce_whatsapp:t.smbcommerce_whatsapp,smbcommerce_telegram_link:t.smbcommerce_telegram_link,smbcommerce_ai_notice_enabled:t.smbcommerce_ai_notice_enabled,smbcommerce_ai_notice_text:t.smbcommerce_ai_notice_text,smbcommerce_hide_on_checkout:t.smbcommerce_hide_on_checkout,smbcommerce_voice_input_enabled:t.smbcommerce_voice_input_enabled,smbcommerce_gemini_model:t.smbcommerce_gemini_model,smbcommerce_anthropic_model:t.smbcommerce_anthropic_model,smbcommerce_openai_model:t.smbcommerce_openai_model,smbcommerce_refund_policy:t.smbcommerce_refund_policy,smbcommerce_warranty_policy:t.smbcommerce_warranty_policy,smbcommerce_delivery_policy:t.smbcommerce_delivery_policy,smbcommerce_privacy_policy:t.smbcommerce_privacy_policy,smbcommerce_enable_link_reading:t.smbcommerce_enable_link_reading,smbcommerce_budget_daily_usd:t.smbcommerce_budget_daily_usd,smbcommerce_budget_monthly_usd:t.smbcommerce_budget_monthly_usd,smbcommerce_enable_provider_fallback:t.smbcommerce_enable_provider_fallback,smbcommerce_block_ungrounded_prices:t.smbcommerce_block_ungrounded_prices,smbcommerce_enable_response_cache:t.smbcommerce_enable_response_cache,smbcommerce_cache_ttl_hours:t.smbcommerce_cache_ttl_hours,smbcommerce_webhook_url:t.smbcommerce_webhook_url};t.smbcommerce_webhook_secret&&(c.smbcommerce_webhook_secret=t.smbcommerce_webhook_secret),t.smbcommerce_openai_key&&(c.smbcommerce_openai_key=t.smbcommerce_openai_key),t.smbcommerce_anthropic_key&&(c.smbcommerce_anthropic_key=t.smbcommerce_anthropic_key),t.smbcommerce_gemini_key&&(c.smbcommerce_gemini_key=t.smbcommerce_gemini_key),t.smbcommerce_telegram_bot_token&&(c.smbcommerce_telegram_bot_token=t.smbcommerce_telegram_bot_token);const L=await fetch(`${x}/admin/settings`,{method:"POST",headers:N.getHeaders(),body:JSON.stringify(c)});if(!L.ok){const X=await L.json().catch(()=>null);throw new Error((X==null?void 0:X.message)||"Save failed")}b("Settings saved successfully!"),s(X=>({...X,smbcommerce_openai_key:"",smbcommerce_anthropic_key:"",smbcommerce_gemini_key:"",smbcommerce_telegram_bot_token:""})),de()}catch(c){const L=c instanceof Error&&c.message!=="Save failed"?` ${c.message}`:"";b(`Error saving settings.${L}`),console.error(c)}finally{i(!1),setTimeout(()=>b(""),8e3)}},ze=()=>{r.ask("Restore the default playbook? 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A team member can join when needed.",value:t.smbcommerce_ai_notice_text,onChange:n=>s({...t,smbcommerce_ai_notice_text:n.target.value})}),e("p",{className:"description",children:"Leave empty to use the default text, translated into the site language."})]}),e("div",{className:"smb-commerce-form-group toggle-group",children:[e("label",{className:"toggle-switch",children:[e("input",{type:"checkbox",checked:t.smbcommerce_hide_on_checkout==="1",onChange:n=>s({...t,smbcommerce_hide_on_checkout:n.target.checked?"1":"0"})}),e("span",{className:"toggle-slider"})]}),e("div",{children:[e("strong",{children:"Hide the chat on the checkout page"}),e("p",{className:"description",style:{margin:0},children:"Off by default. 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This cannot be undone.`,`Delete ${o}`,async()=>{$(!0);try{const f=await w.bulkDeleteConversations(Array.from(C));h&&C.has(h.id)&&(g(null),T([]),P(null),O.current=null),I(new Set),S(),f.failed>0?n("warning",`${f.failed} conversation(s) could not be deleted.`):n("success",`${o} conversation(s) deleted.`)}catch{n("error","Bulk delete failed.")}finally{$(!1)}})},W=async()=>{if(!_.trim()||!h)return;const o=_.trim();N("");const f=crypto.randomUUID(),y={id:-Date.now(),sender_type:"agent",content:o,created_at:new Date().toISOString()};T(A=>[...A,y]),q();try{const A=await w.sendMessage(h.id,o,f);T(z=>z.map(X=>X.id===y.id?A:X)),R.current=A.id}catch{n("error","Could not send the message. 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#f0c36d",display:"flex",alignItems:"center",justifyContent:"space-between"},children:[e("span",{style:{fontSize:"13px",fontWeight:600,color:"#856404"},children:["Selected: ",C.size]}),e("button",{style:{background:"#d63638",color:"white",border:"none",fontSize:"12px",padding:"4px 12px",borderRadius:"4px",cursor:"pointer",fontWeight:600},onClick:re,disabled:L,children:L?"Deleting…":"Delete "+C.size})]}),e("ul",{className:"smb-commerce-conversation-list",style:{listStyle:"none",margin:0,padding:0},children:u.map(o=>e("li",{className:"smb-commerce-conversation-item "+((h==null?void 0:h.id)===o.id?"active":""),onClick:()=>U(o),style:{display:"flex",alignItems:"center",gap:"8px",padding:"10px 12px",background:C.has(o.id)?"#eff6ff":void 0},children:[e("input",{type:"checkbox",checked:C.has(o.id),onClick:f=>te(o.id,f),onChange:()=>{},style:{width:"15px",height:"15px",flexShrink:0,cursor:"pointer"}}),e("div",{style:{flex:1,minWidth:0},children:[e("div",{style:{display:"flex",alignItems:"center",justifyContent:"space-between",gap:"4px"},children:[e("span",{style:{fontWeight:600,fontSize:"13px"},children:["Conversation #",o.id]}),e("span",{style:{fontSize:"10px",fontWeight:600,color:"white",background:Q[o.status]||"#9ca3af",padding:"1px 6px",borderRadius:"10px",whiteSpace:"nowrap"},children:ge(o.status)})]}),e("div",{style:{fontSize:"11px",color:"#666",marginTop:"2px"},children:Pe[o.channel]||o.channel})]}),e("button",{style:{color:"#d63638",padding:"2px",background:"none",border:"none",cursor:"pointer",flexShrink:0},onClick:f=>K(o.id,f),title:"Delete conversation","aria-label":`Delete conversation #${o.id}`,children:e("span",{className:"dashicons 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priority",emergency:"urgent"},xe=r=>{if(typeof r!="string")return r||{};try{return JSON.parse(r)||{}}catch{return{}}},ze=r=>{const t=xe(r),n=t.conditions;if(!Array.isArray(n)||n.length===0)return"Always";const p=m=>String(m??"").split(",").map(u=>u.trim()).filter(Boolean).map(u=>`"${u}"`).join(" or ");return n.map(m=>{if(m.type==="message_contains")return`Message text contains "${m.value}"`;if(m.type==="conversation.has_tag")return`Conversation has the tag "${m.value}"`;const u=Me[m.field]||m.field;return m.operator==="contains"?`${u} contains ${p(m.value)}`:m.operator==="equals"?`${u} is exactly "${m.value}"`:m.operator==="after"?`${u} is ${m.value}:00 or later`:JSON.stringify(m)}).join(t.type==="or"?" or ":" and ")},He=r=>{const t=xe(r).actions;return!Array.isArray(t)||t.length===0?JSON.stringify(r):t.map(n=>n.type==="handoff"?`Hand off to a person (${ye[String(n.value||"").toLowerCase()]||ye.soft})`:n.type==="send_message"?`Reply: "${n.value}"`:n.type==="tag_conversation"?`Add the tag "${n.value}"`:JSON.stringify(n)).join(", then ")},je=()=>{const{notices:r,push:t,dismiss:n}=oe(),p=ce(),[m,u]=d(""),[k,h]=d([]),[g,x]=d(!0),[T,_]=d(!1),[N,C]=d(""),[I,L]=d("message.created"),[$,v]=d("content"),[i,l]=d("contains"),[R,B]=d(""),[P,O]=d("handoff"),[M,S]=d("Soft"),U=async()=>{x(!0);try{const b=await w.get("/admin/rules");b.items&&h(b.items)}catch(b){console.error("Failed to load rules",b)}x(!1)};F(()=>{U()},[]);const q=(b,J)=>{p.ask(`Delete the rule "${J}"?`,"Delete rule",async()=>{try{await w.delete(`/admin/rules/${b}`),U(),t("success","Rule deleted.")}catch{t("error","Could not delete the rule.")}})},G=async()=>{if(!N.trim()){u("Please enter a rule name.");return}u("");const b={name:N,trigger_event:I,conditions:{type:"and",conditions:[{type:"simple",field:$,operator:i,value:R}]},actions:{actions:[{type:P,value:M}]},priority:10,is_active:1};try{await w.post("/admin/rules",b),_(!1),C(""),B(""),U(),t("success","Rule saved and enabled.")}catch{t("error","Could not save 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 Do you ship internationally?
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+What is your return policy?`,value:t.smbcommerce_suggestion_chips,onChange:s=>n({...t,smbcommerce_suggestion_chips:s.target.value})}),e("p",{className:"description",children:"One suggestion per line. 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smb-inline-notice",role:"alert",children:e("p",{children:c("loadError")})}),u&&!x&&e("div",{className:"smb-value-grid","aria-busy":h,children:[e(Ze,{cost:u.cost}),e(Qe,{orders:u.orders,allowed:u.revenue_allowed}),e(Xe,{outcomes:u.outcomes,sources:u.handoffs_by_source})]}),_&&e("details",{className:"smb-value-settings",children:[e("summary",{children:c("settingsTitle")}),e("form",{onSubmit:$,children:[e("fieldset",{children:[e("legend",{children:c("costTitle")}),e("p",{className:"description",children:c("refHelp")}),e("div",{className:"smb-value-fields",children:[e("label",{children:[c("refLabel"),e("input",{type:"text",maxLength:80,value:_.reference.label,onChange:i=>v("label",i.target.value)})]}),e("label",{children:[c("refUnit"),e("select",{value:_.reference.unit,onChange:i=>v("unit",i.target.value),children:Object.keys(ae).map(i=>e("option",{value:i,children:c(ae[i])},i))})]}),e("label",{children:[c("refPrice"),e("input",{type:"number",min:"0",step:"0.0001",value:_.reference.price,onChange:i=>v("price",Number(i.target.value))})]}),e("label",{children:[c("refSource"),e("input",{type:"text",maxLength:200,value:_.reference.source,onChange:i=>v("source",i.target.value)})]}),e("label",{children:[c("refDate"),e("input",{type:"date",value:_.reference.date,onChange:i=>v("date",i.target.value)})]}),e("label",{children:[c("pluginMonthly"),e("input",{type:"number",min:"0",step:"0.01",value:_.plugin_cost_monthly,onChange:i=>N({..._,plugin_cost_monthly:Number(i.target.value)})})]}),e("label",{children:[c("otherMonthly"),e("input",{type:"number",min:"0",step:"0.01",value:_.other_cost_monthly,onChange:i=>N({..._,other_cost_monthly:Number(i.target.value)})})]})]})]}),e("fieldset",{children:[e("legend",{children:c("ordersTitle")}),e("div",{className:"smb-value-fields",children:[e("label",{children:[c("window"),e("select",{value:_.window_hours,onChange:i=>N({..._,window_hours:Number(i.target.value)}),"aria-describedby":"smb-window-help",children:[24,72,168].map(i=>e("option",{value:i,children:c(Ce[i])},i))}),e("span",{id:"smb-window-help",className:"description",children:c("windowHelp")})]}),e("div",{role:"group","aria-labelledby":"smb-statuses-label",children:[e("span",{id:"smb-statuses-label",className:"smb-value-group-label",children:c("statuses")}),Object.keys(ne).map(i=>e("label",{className:"smb-value-check",children:[e("input",{type:"checkbox",checked:_.statuses.includes(i),onChange:l=>N({..._,statuses:l.target.checked?[..._.statuses,i]:_.statuses.filter(R=>R!==i)})}),c(ne[i])]},i))]})]})]}),e("button",{type:"submit",className:"button button-primary",disabled:C,children:c(C?"saving":"save")})]})]})]})}function Ze({cost:r}){const t=r.reference;return e("article",{className:"smb-value-card","aria-labelledby":"smb-cost-title",children:[e("h3",{id:"smb-cost-title",children:c("costTitle")}),e("p",{className:"smb-value-sample",children:c("sample",r.ai_conversations)}),e("dl",{className:"smb-value-rows",children:[e("div",{children:[e("dt",{children:c("aiCost")}),e("dd",{children:[e("strong",{children:j(r.ai_cost_total)}),e("span",{className:"smb-value-sub",children:c("aiCostSplit",j(r.ai_cost_usage),j(r.ai_cost_estimated))}),r.unpriced_requests>0&&e("span",{className:"smb-value-sub",children:c("unpriced",r.unpriced_requests)})]})]}),e("div",{children:[e("dt",{children:c("pluginCost")}),e("dd",{children:j(r.plugin_cost)})]}),e("div",{children:[e("dt",{children:c("otherCost")}),e("dd",{children:j(r.other_cost)})]}),e("div",{className:"smb-value-total",children:[e("dt",{children:c("totalCost")}),e("dd",{children:e("strong",{children:j(r.total_cost)})})]}),t&&e(D,{children:[e("div",{children:[e("dt",{children:c("referenceCost",t.label)}),e("dd",{children:[j(t.cost),e("span",{className:"smb-value-sub",children:[c("referenceVolume",t.volume,j(t.price))," ",c(ae[t.unit]||"unitAiConversation")]}),t.source&&e("span",{className:"smb-value-sub",children:[c("referenceSource",t.source),t.date?` · ${t.date}`:""]})]})]}),e("div",{className:"smb-value-total",children:[e("dt",{children:c("difference")}),e("dd",{children:e("strong",{children:j(t.difference)})})]})]})]}),e("p",{className:"smb-value-note",children:c(t?"differenceNote":"noReference")}),e("p",{className:"smb-value-note",children:c("costScope")})]})}function Qe({orders:r,allowed:t}){const n=r.revenue_by_currency||{},p=(r.statuses||[]).map(m=>c(ne[m]||m)).join(", ");return e("article",{className:"smb-value-card","aria-labelledby":"smb-orders-title",children:[e("h3",{id:"smb-orders-title",children:c("ordersTitle")}),e("p",{className:"smb-value-sample",children:c("sample",r.assisted_orders)}),e("p",{className:"smb-value-big",children:[e("strong",{children:r.assisted_orders})," ",e("span",{children:c("orders")})]}),e("p",{className:"smb-value-caption",children:c("assistedCaption")}),e("h4",{children:c("revenue")}),t?Object.keys(n).length>0?e("ul",{className:"smb-value-list",children:Object.entries(n).map(([m,u])=>e("li",{children:e("strong",{children:Ve(u,m)})},m))}):e("p",{children:c("noRevenue")}):e("p",{children:c("revenueLocked")}),t&&e("p",{className:"smb-value-note",children:c("revenueMethod")}),e("p",{className:"smb-value-note",children:c("orderRule",c(Ce[r.window_hours]||"hours24"),p)})]})}function Xe({outcomes:r,sources:t}){const n=[["confirmed",r.resolved_confirmed,r.counts.resolved_confirmed],["inferred",r.resolved_inferred,r.counts.resolved_inferred],["handedOff",r.handed_off,r.counts.handed_off],["otherOutcome",r.unresolved_or_unknown,r.counts.unresolved+r.counts.abandoned+r.counts.unknown]];return e("article",{className:"smb-value-card","aria-labelledby":"smb-outcomes-title",children:[e("h3",{id:"smb-outcomes-title",children:c("outcomesTitle")}),e("p",{className:"smb-value-sample",children:c("sample",r.finished)}),r.insufficient_data?e("p",{className:"smb-value-empty",children:c("notEnough",r.finished,30)}):e("dl",{className:"smb-value-rows",children:n.map(([p,m,u])=>e("div",{children:[e("dt",{children:c(p)}),e("dd",{children:[e("strong",{children:m?`${m.rate}%`:"—"})," ",e("span",{className:"smb-value-sub-inline",children:["(",u,")"]}),(m==null?void 0:m.ci95)&&e("span",{className:"smb-value-sub",children:c("ci",m.ci95.low,m.ci95.high)})]})]},p))}),e("p",{className:"smb-value-note",children:c("outcomeNote")}),e("h4",{children:c("bySource")}),e("ul",{className:"smb-value-list smb-value-sources",children:Ke.map(([p,m])=>e("li",{children:[e("span",{children:c(m)})," ",e("strong",{children:(t==null?void 0:t[p])??0})]},p))})]})}const et=1,tt="./admin-insights.bundle.js";let ee=null;function st(){if(!ee){const r=new URL(import.meta.url);ee=import(new URL(tt+r.search,r).href).then(n=>{if(!n||n.API!==et)throw new Error("Sales Insights module mismatch");return n}).catch(n=>{throw ee=null,n})}return ee}const ve=["value","insights","inbox","rules","leads"],Se="smbcommerce_admin_tab";function rt(){const r=new URLSearchParams(window.location.search).get("smb_tab");if(r&&ve.includes(r))return r;try{const t=window.localStorage.getItem(Se);return t&&ve.includes(t)?t:"value"}catch{return"value"}}const nt=()=>{var C,I,L,$;const[r,t]=d(rt),[n,p]=d(null),[m,u]=d(!1),[k,h]=d(null),g=v=>{t(v);try{window.localStorage.setItem(Se,v)}catch{}},x=((I=(C=window.SMBCommerceAdmin)==null?void 0:C.i18n)==null?void 0:I.tab)||"AI Value & Performance",T=(($=(L=window.SMBCommerceAdmin)==null?void 0:L.i18n)==null?void 0:$.insightsTab)||"Sales Insights";F(()=>{r!=="insights"||n||(u(!1),st().then(v=>p(()=>v)).catch(()=>u(!0)))},[r,n]);const _=v=>{h(v),g("inbox")},N=(v,i)=>e("button",{className:`nav-tab ${r===v?"nav-tab-active":""}`,onClick:()=>g(v),"aria-current":r===v?"page":void 0,children:i});return e("div",{className:"smb-commerce-admin-wrapper",children:[e("h1",{children:"Ninhle AI Sales Assistant Admin"}),e("h2",{className:"nav-tab-wrapper",children:[N("value",x),N("insights",T),N("inbox","Inbox"),N("rules","Rules Engine"),N("leads","Leads")]}),e("div",{style:{marginTop:20},children:[r==="value"&&e(Ye,{}),r==="insights"&&(n?e(n.SalesInsights,{onOpenConversation:_}):m?e("div",{className:"notice notice-error smb-inline-notice",role:"alert",children:e("p",{children:be("loadError")})}):e("p",{role:"status",className:"smb-value-status",children:be("loading")})),r==="inbox"&&e(De,{openId:k}),r==="rules"&&e(je,{}),r==="leads"&&e(Ue,{})]})]})},at=()=>e("div",{className:"smb-commerce-settings-wrapper",children:[e("h1",{children:"Ninhle AI Sales Assistant 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ninhle-ai-sales-assistant/trunk/assets/dist/admin.css

r3752682	r3765552
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#e2e8f0;border-radius:20px;padding:8px 16px;background:#f8fafc;font-size:14px;outline:none}.widget-preview-footer button{width:36px;height:36px;border-radius:50%;border:none;color:#fff;display:flex;align-items:center;justify-content:center;cursor:pointer}.smb-commerce-card{background:#fff;border:1px solid #e2e8f0;box-shadow:0 1px 3px #0000001a,0 1px 2px #0000000f;padding:20px;margin-bottom:20px;border-radius:8px;transition:box-shadow .2s}.smb-commerce-card:hover{box-shadow:0 4px 6px -1px #0000001a,0 2px 4px -1px #0000000f}.smb-commerce-card h3{margin-top:0;padding-bottom:12px;border-bottom:1px solid #e2e8f0;display:flex;align-items:center;gap:8px;color:#0f172a;font-size:1.1rem}.smb-commerce-form-group{margin-bottom:16px}.smb-commerce-form-group-row{display:flex;gap:20px}.smb-commerce-form-group-row>div{flex:1}.smb-commerce-form-group label{display:block;font-weight:600;margin-bottom:8px;color:#334155}.smb-commerce-form-group input[type=text],.smb-commerce-form-group input[type=password],.smb-commerce-form-group select{width:100%;max-width:none;padding:10px 12px;border:1px solid #cbd5e1;border-radius:6px;background:#fff;box-shadow:0 1px 2px #0000000d inset;transition:border-color .2s,box-shadow .2s}.smb-commerce-form-group input[type=text]:focus,.smb-commerce-form-group input[type=password]:focus,.smb-commerce-form-group select:focus{border-color:#3b82f6;box-shadow:0 0 0 3px #3b82f61a;outline:none}.color-picker-wrapper{display:flex;align-items:center;gap:12px}.color-picker-wrapper input[type=color]{width:48px;height:48px;padding:0;border:2px solid #e2e8f0;border-radius:8px;cursor:pointer;background:none}.color-picker-wrapper .color-hex{font-family:monospace;background:#f1f5f9;padding:6px 12px;border-radius:4px;border:1px solid #e2e8f0}.toggle-group{display:flex;gap:16px;align-items:flex-start}.toggle-switch{position:relative;display:inline-block;width:50px;height:28px;flex-shrink:0}.toggle-switch input{opacity:0;width:0;height:0}.toggle-slider{position:absolute;cursor:pointer;top:0;left:0;right:0;bottom:0;background-color:#cbd5e1;transition:.4s;border-radius:34px}.toggle-slider:before{position:absolute;content:"";height:20px;width:20px;left:4px;bottom:4px;background-color:#fff;transition:.4s;border-radius:50%;box-shadow:0 2px 4px #0003}input:checked+.toggle-slider{background-color:#01696f}input:checked+.toggle-slider:before{transform:translate(22px)}.smb-commerce-notice{background:#fff;border-left:4px solid #00a32a;box-shadow:0 1px 1px #0000000a;padding:1px 12px;margin-bottom:20px}.smb-commerce-inbox-container{display:flex;height:70vh;background:#fff;border:1px solid #ccd0d4;border-radius:4px;box-shadow:0 1px 1px #0000000a;overflow:hidden}.smb-commerce-sidebar{width:300px;border-right:1px solid #ccd0d4;overflow-y:auto;background:#f9f9f9}.smb-commerce-conversation-item{padding:15px;border-bottom:1px solid #e2e4e7;cursor:pointer;transition:background 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,.smb-commerce-settings-wrapper :before,.smb-commerce-settings-wrapper :after{box-sizing:border-box!important}.smb-commerce-admin-wrapper,.smb-commerce-settings-wrapper{min-width:0}.smb-commerce-admin-wrapper td,.smb-commerce-admin-wrapper th,.smb-commerce-settings-wrapper td,.smb-commerce-settings-wrapper th,.smb-commerce-admin-msg{overflow-wrap:anywhere!important;word-break:break-word!important}.smb-notices .smb-inline-notice,.smb-inline-notice{position:relative;margin:0 0 12px}.smb-confirm{display:flex;flex-wrap:wrap;align-items:center;justify-content:space-between;gap:12px;margin:0 0 16px;padding:12px 16px;background:#fcf0f1;border-left:4px solid #d63638;box-shadow:0 1px 1px #0000000a}.smb-confirm p{margin:0;font-weight:600;color:#1d2327}.smb-confirm-actions{display:flex;gap:8px}.smb-commerce-admin-wrapper .button.smb-button-danger,.smb-commerce-settings-wrapper .button.smb-button-danger{background:#b32d2e;border-color:#b32d2e;color:#fff}.smb-field-error{margin:4px 0 0;color:#b32d2e}.smb-value-header{display:flex;flex-wrap:wrap;align-items:flex-end;justify-content:space-between;gap:16px;margin-bottom:16px}.smb-value-header h2{margin:0 0 4px;font-size:1.4rem}.smb-value-intro{margin:0;max-width:70ch;color:#50575e}.smb-value-meta,.smb-value-status{margin:6px 0 0;color:#50575e}.smb-value-period{display:flex;flex-direction:column;gap:4px;font-weight:600}.smb-value-grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(300px,1fr));gap:16px;align-items:start}.smb-value-card{background:#fff;border-radius:8px;box-shadow:0 1px 3px #0f172a1f;padding:20px}.smb-value-card h3{margin:0;font-size:1.05rem;color:#1d2327}.smb-value-card h4{margin:18px 0 6px;font-size:.95rem}.smb-value-sample{margin:2px 0 12px;font-size:12px;color:#646970}.smb-value-rows{margin:0}.smb-value-rows>div{display:grid;grid-template-columns:minmax(0,1fr) auto;gap:12px;padding:8px 0;border-top:1px solid #f0f0f1}.smb-value-rows dt{color:#3c434a}.smb-value-rows dd{margin:0;text-align:right}.smb-value-total dt,.smb-value-total dd{font-weight:600}.smb-value-sub{display:block;margin-top:2px;font-size:12px;color:#646970}.smb-value-sub-inline{font-size:12px;color:#646970}.smb-value-big{margin:4px 0;font-size:14px}.smb-value-big strong{font-size:2rem;line-height:1.1;margin-right:4px}.smb-value-caption{margin:4px 0 0;font-weight:600;color:#3c434a}.smb-value-note,.smb-value-empty{margin:10px 0 0;font-size:12px;color:#50575e}.smb-value-empty{font-size:13px}.smb-value-list{margin:0;padding:0;list-style:none}.smb-value-sources li{display:flex;justify-content:space-between;padding:4px 0;border-top:1px solid #f0f0f1}.smb-value-settings{margin-top:20px;background:#fff;border-radius:8px;box-shadow:0 1px 3px #0f172a1f;padding:0 20px}.smb-value-settings summary{padding:14px 0;font-weight:600;cursor:pointer}.smb-value-settings form{padding-bottom:20px}.smb-value-settings fieldset{margin:0 0 16px;padding:0;border:0}.smb-value-settings legend{margin-bottom:6px;font-weight:600}.smb-value-fields{display:grid;grid-template-columns:repeat(auto-fit,minmax(220px,1fr));gap:12px 16px}.smb-value-fields>label{display:flex;flex-direction:column;gap:4px}.smb-value-group-label{display:block;margin-bottom:4px}.smb-value-check{display:flex;align-items:center;gap:6px;min-height:24px}.smb-value-settings summary:focus-visible,.smb-value-period select:focus-visible{outline:2px solid #2271b1;outline-offset:2px}.smb-insights-grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(320px,1fr));gap:16px;align-items:start}.smb-insights-wide{grid-column:1 / -1}.smb-insights-table td{vertical-align:top}.smb-insights-table td:nth-child(2),.smb-insights-table td:nth-child(3){white-space:nowrap}.smb-insights-table td strong{overflow-wrap:anywhere}.smb-insights-actions{display:flex;flex-wrap:wrap;gap:6px 12px;align-items:center;justify-content:flex-end}.smb-insights-tags{display:flex;flex-wrap:wrap;gap:4px;margin-top:4px}.smb-insights-tag{padding:1px 8px;border-radius:999px;background:#f0f0f1;color:#50575e;font-size:11px}.smb-insights-draft form{display:grid;gap:8px;max-width:720px}.smb-insights-draft label{display:grid;gap:4px;font-weight:600}.smb-insights-draft fieldset{margin:0;padding:0;border:0}.smb-insights-draft fieldset label{display:flex;font-weight:400}.smb-insights-notes ul{margin:0}.smb-insights-notes li{padding:6px 0;border-top:1px solid #f0f0f1}.smb-insights-list li{display:flex;justify-content:space-between;gap:12px;padding:6px 0;border-top:1px solid #f0f0f1}.smb-insights-list li>span:first-child{min-width:0;overflow-wrap:anywhere}.smb-insights-list li>span:last-child{flex-shrink:0;text-align:right}.smb-insights-list a,.smb-insights-list .button-link,.smb-insights-actions .button-link{white-space:nowrap}.smb-insights-why{margin:0}.smb-insights-why li{padding:8px 0;border-top:1px solid #f0f0f1}.smb-insights-why-row{display:flex;justify-content:space-between;gap:12px}.smb-insights-bar{height:6px;margin-top:4px;border-radius:999px;background:#f0f0f1;overflow:hidden}.smb-insights-bar span{display:block;height:100%;background:#2271b1}.smb-insights-quote{margin:4px 0 0;padding-left:8px;border-left:3px solid #dcdcde;color:#50575e;font-size:12px;overflow-wrap:anywhere}@media (max-width: 782px){.smb-insights-table thead{display:none}.smb-insights-table tr,.smb-insights-table td{display:block;width:auto}.smb-insights-table td[data-label]:before{content:attr(data-label) ": ";color:#646970}.smb-insights-table td.smb-insights-actions{display:flex;justify-content:flex-start}.smb-insights-list li>span:last-child{flex-shrink:1}}

ninhle-ai-sales-assistant/trunk/assets/dist/manifest.json

-              r3761175
+              r3765552
+{
+  "_hooks.module-C33f2O-M.js": {
+    "file": "assets/hooks.module-C33f2O-M.js",
+    "name": "hooks.module"
+  },
+  "_widget-shared-BrY9zvIQ.js": {
+    "file": "assets/widget-shared-BrY9zvIQ.js",
+    "name": "widget-shared"
+  },
+  "src/JS/admin/index.tsx": {
+    "file": "admin.bundle.js",
+    "name": "admin",
+    "src": "src/JS/admin/index.tsx",
+    "isEntry": true,
+    "imports": [
+      "_hooks.module-C33f2O-M.js"
+    ],
+    "css": [
+      "admin.css"
+    ]
+  },
+  "src/JS/widget/components/ChatWindow.tsx": {
+    "file": "assets/ChatWindow-BtSh_sym.js",
+    "name": "ChatWindow",
+    "src": "src/JS/widget/components/ChatWindow.tsx",
+    "isDynamicEntry": true,
+    "imports": [
+      "_widget-shared-BrY9zvIQ.js",
+      "_hooks.module-C33f2O-M.js"
+    ],
+    "dynamicImports": [
+      "src/JS/widget/voice.ts"
+    ]
+  },
+  "src/JS/widget/index.tsx": {
+    "file": "widget.bundle.js",
+    "name": "widget",
+    "src": "src/JS/widget/index.tsx",
+    "isEntry": true,
+    "imports": [
+      "_widget-shared-BrY9zvIQ.js",
+      "_hooks.module-C33f2O-M.js"
+    ],
+    "dynamicImports": [
+      "src/JS/widget/components/ChatWindow.tsx"
+    ],
+    "css": [
+      "widget.css"
+    ]
+  },
+  "src/JS/widget/voice.ts": {
+    "file": "assets/voice-DtEIuG21.js",
+    "name": "voice",
+    "src": "src/JS/widget/voice.ts",
+    "isDynamicEntry": true
+  }
+    "_ChatWindow-D3sL_SAs.js":  {
+                                    "file":  "assets/ChatWindow-D3sL_SAs.js",
+                                    "name":  "ChatWindow",
+                                    "isDynamicEntry":  true,
+                                    "imports":  [
+                                                    "_widget-shared-CHYtJpo8.js",
+                                                    "_hooks.module-C33f2O-M.js"
+                                                ],
+                                    "dynamicImports":  [
+                                                           "src/JS/widget/voice.ts",
+                                                           "src/JS/widget/components/ProductCards.tsx",
+                                                           "src/JS/widget/components/CartPanel.tsx"
+                                                       ]
+                                },
+    "_hooks.module-C33f2O-M.js":  {
+                                      "file":  "assets/hooks.module-C33f2O-M.js",
+                                      "name":  "hooks.module"
+                                  },
+    "_i18n-D_zElFbw.js":  {
+                              "file":  "assets/i18n-D_zElFbw.js",
+                              "name":  "i18n",
+                              "imports":  [
+                                              "_hooks.module-C33f2O-M.js"
+                                          ]
+                          },
+    "_pro-CgluFZP2.js":  {
+                             "file":  "assets/pro-CgluFZP2.js",
+                             "name":  "pro",
+                             "imports":  [
+                                             "_hooks.module-C33f2O-M.js"
+                                         ]
+                         },
+    "_widget-shared-CHYtJpo8.js":  {
+                                       "file":  "assets/widget-shared-CHYtJpo8.js",
+                                       "name":  "widget-shared"
+                                   },
+    "src/JS/admin/index.tsx":  {
+                                   "file":  "admin.bundle.js",
+                                   "name":  "admin",
+                                   "src":  "src/JS/admin/index.tsx",
+                                   "isEntry":  true,
+                                   "imports":  [
+                                                   "_hooks.module-C33f2O-M.js",
+                                                   "_i18n-D_zElFbw.js"
+                                               ],
+                                   "css":  [
+                                               "admin.css"
+                                           ]
+                               },
+    "src/JS/admin/insights/index.tsx":  {
+                                            "file":  "admin-insights.bundle.js",
+                                            "name":  "admin-insights",
+                                            "src":  "src/JS/admin/insights/index.tsx",
+                                            "isEntry":  true,
+                                            "imports":  [
+                                                            "_hooks.module-C33f2O-M.js",
+                                                            "_i18n-D_zElFbw.js"
+                                                        ]
+                                        },
+    "src/JS/widget/cart.ts":  {
+                                  "file":  "assets/cart-BtM4a74e.js",
+                                  "name":  "cart",
+                                  "src":  "src/JS/widget/cart.ts",
+                                  "isDynamicEntry":  true
+                              },
+    "src/JS/widget/components/CartPanel.tsx":  {
+                                                   "file":  "assets/CartPanel-D6-1EaTY.js",
+                                                   "name":  "CartPanel",
+                                                   "src":  "src/JS/widget/components/CartPanel.tsx",
+                                                   "isDynamicEntry":  true,
+                                                   "imports":  [
+                                                                   "_hooks.module-C33f2O-M.js",
+                                                                   "_widget-shared-CHYtJpo8.js",
+                                                                   "src/JS/widget/cart.ts",
+                                                                   "_pro-CgluFZP2.js"
+                                                               ]
+                                               },
+    "src/JS/widget/components/ProductCards.tsx":  {
+                                                      "file":  "assets/ProductCards-81V8biLP.js",
+                                                      "name":  "ProductCards",
+                                                      "src":  "src/JS/widget/components/ProductCards.tsx",
+                                                      "isDynamicEntry":  true,
+                                                      "imports":  [
+                                                                      "_widget-shared-CHYtJpo8.js",
+                                                                      "_hooks.module-C33f2O-M.js",
+                                                                      "_ChatWindow-D3sL_SAs.js",
+                                                                      "_pro-CgluFZP2.js"
+                                                                  ],
+                                                      "dynamicImports":  [
+                                                                             "src/JS/widget/cart.ts"
+                                                                         ]
+                                                  },
+    "src/JS/widget/index.tsx":  {
+                                    "file":  "widget.bundle.js",
+                                    "name":  "widget",
+                                    "src":  "src/JS/widget/index.tsx",
+                                    "isEntry":  true,
+                                    "imports":  [
+                                                    "_widget-shared-CHYtJpo8.js",
+                                                    "_hooks.module-C33f2O-M.js"
+                                                ],
+                                    "dynamicImports":  [
+                                                           "_ChatWindow-D3sL_SAs.js"
+                                                       ],
+                                    "css":  [
+                                                "widget.css"
+                                            ]
+                                },
+    "src/JS/widget/voice.ts":  {
+                                   "file":  "assets/voice-DkonJhm8.js",
+                                   "name":  "voice",
+                                   "src":  "src/JS/widget/voice.ts",
+                                   "isDynamicEntry":  true
+                               }
+}

ninhle-ai-sales-assistant/trunk/assets/dist/widget.bundle.js

r3761175	r3765552
1		const __vite__mapDeps=(i,m=__vite__mapDeps,d=(m.f\|\|(m.f=["./assets/ChatWindow-~~BtSh_sym.js","./assets/widget-shared-BrY9zvIQ~~.js","./assets/hooks.module-C33f2O-M.js"])))=>i.map(i=>d[i]);
2		import{t as G,_ as J,a as D}from"./assets/widget-shared-BrY9zvIQ.js";import{u,R as Q,d as l,A as C,h as y}from"./assets/hooks.module-C33f2O-M.js";function X({onClick:s,onIntent:a,config:o,buttonRef:n}){return u("button",{type:"button",ref:n,className:`smb-launcher ${o!=null&&o.logoUrl?"has-logo":""}`,onClick:s,onPointerEnter:a,onTouchStart:a,onFocus:a,"aria-label":G("openChat"),"aria-haspopup":"dialog",children:o!=null&&o.logoUrl?u("img",{src:o.logoUrl,alt:""}):u("svg",{width:"26",height:"26",viewBox:"0 0 24 24",fill:"none",stroke:"currentColor",strokeWidth:"2",strokeLinecap:"round",strokeLinejoin:"round","aria-hidden":"true",children:u("path",{d:"M21 15a2 2 0 0 1-2 2H7l-4 4V5a2 2 0 0 1 2-2h14a2 2 0 0 1 2 2z"})})})}function Y(s){const a=/^#?([0-9a-f]{3}\|[0-9a-f]{6})$/i.exec(s.trim());if(!a)return null;let o=a[1];o.length===3&&(o=o.split("").map(d=>d+d).join(""));const[n,_,h]=[0,2,4].map(d=>{const p=parseInt(o.slice(d,d+2),16)/255;return p<=.03928?p/12.92:Math.pow((p+.055)/1.055,2.4)});return .2126n+.7152_+.0722*h}const Z="#111111",ee=.0056;function te(s){const a=Y(s);if(a===null)return"#ffffff";const o=1.05/(a+.05),n=(a+.05)/(ee+.05);return o>=n?"#ffffff":Z}let E=null;function H(){return E\|\|(E=J(()=>import("./assets/ChatWindow-BtSh_sym.js"),__vite__mapDeps([0,1,2]),import.meta.url).catch(s=>{throw E=null,s})),E}const ne=()=>{var T;const[s,a]=l(!1),o=C(!1),[n,_]=l(((T=window.SMBCommerceWidget)==null?void 0:T.widgetConfig)\|\|null),[h,d]=l(null),[p,A]=l([]),[j,I]=l("bot_active"),[q,M]=l(null),k=C(null),L=C(null),N=C(!1),[$,W]=l(null),z=()=>{H().then(W).catch(()=>{})},F=document.body.classList,R=F.contains("woocommerce-checkout")\|\|F.contains("woocommerce-cart");y(()=>{const e=window.visualViewport,t=k.current;if(!e\|\|!t)return;let i=0;const m=()=>{if(i=0,!(window.innerWidth>document.documentElement.clientWidth+1)\|\|t.classList.contains("is-open")){t.style.left=t.style.top=t.style.right=t.style.bottom="";return}const f=12,b=t.classList.contains("is-commerce-page")&&e.width<768?96:f;t.style.right="auto",t.style.bottom="auto",t.style.left=Math.max(e.offsetLeft+f,e.offsetLeft+e.width-t.offsetWidth-f)+"px",t.style.top=Math.max(e.offsetTop+f,e.offsetTop+e.height-t.offsetHeight-b)+"px"},c=()=>{i\|\|(i=requestAnimationFrame(m))};e.addEventListener("resize",c),e.addEventListener("scroll",c),window.addEventListener("resize",c);const r=typeof ResizeObserver<"u"?new ResizeObserver(c):null;return r==null\|\|r.observe(t),r==null\|\|r.observe(document.documentElement),c(),()=>{e.removeEventListener("resize",c),e.removeEventListener("scroll",c),window.removeEventListener("resize",c),r==null\|\|r.disconnect(),i&&cancelAnimationFrame(i)}},[]);const S=async()=>{if(h!==null)return!0;if(o.current)return!1;o.current=!0;try{const e=await D.bootstrap();return _(t=>({...t\|\|{},...e.widget_config\|\|{}})),d(e.conversation_id),A(e.messages\|\|[]),I(e.status\|\|"bot_active"),M(e.agent_name\|\|null),!0}catch(e){return console.error("Failed to initialize Ninhle AI Sales Assistant widget",e),!1}finally{o.current=!1}};y(()=>{D.hasSession()&&(S(),z())},[]);const[x,B]=l(!1);y(()=>{if(!R\|\|s){B(!1);return}if(typeof IntersectionObserver>"u")return;const e="#place_order, .wc-block-components-checkout-place-order-button, .checkout-button, .wc-block-cart__submit-button";let t=null;const i=new Map,m=()=>{var b;t==null\|\|t.disconnect(),i.clear();const r=(b=L.current)==null?void 0:b.getBoundingClientRect();if(!r)return;const g=v=>`${-Math.max(0,Math.round(v))}px`,f=document.documentElement.clientWidth;t=new IntersectionObserver(v=>{v.forEach(U=>i.set(U.target,U.isIntersecting)),B(Array.from(i.values()).some(Boolean))},{rootMargin:`${g(r.top-8)} ${g(f-r.right)} ${g(window.innerHeight-r.bottom-8)} ${g(r.left)}`}),document.querySelectorAll(e).forEach(v=>t.observe(v))};m(),window.addEventListener("resize",m);const c=window.setInterval(m,2e3);return()=>{t==null\|\|t.disconnect(),window.removeEventListener("resize",m),clearInterval(c)}},[s]),y(()=>{var e;!s&&N.current&&((e=L.current)==null\|\|e.focus()),N.current=s},[s]);const K=async()=>{let e;try{e=await H()}catch(t){console.error("Failed to load the Ninhle AI Sales Assistant chat window",t);return}W(e),await S()&&a(!0)},w=n!=null&&n.fontFamily&&n.fontFamily!=="system"?n.fontFamily:"";y(()=>{if(w){const e=w,t=`smb-commerce-font-${e.replace(/\s+/g,"-")}`;if(!document.getElementById(t)){const i=document.createElement("link");i.id=t,i.rel="stylesheet",i.href=`https://fonts.googleapis.com/css2?family=${e.replace(/\s+/g,"+")}:wght@400;500;600&display=swap`,document.head.appendChild(i)}}},[w]);const O=(n==null?void 0:n.primaryColor)\|\|(n==null?void 0:n.primary_color)\|\|"#01696f",P={"--smb-primary":O,"--smb-on-primary":te(O)};return w&&(P.fontFamily=`'${w}', sans-serif`),u("div",{ref:k,className:`smb-commerce-widget-container ${s?"is-open":""} ${R?"is-commerce-page":""} ${x?"is-dodging":""}`,style:P,"aria-hidden":x?"true":void 0,children:s&&h!==null&&$?u($.ChatWindow,{onClose:()=>a(!1),config:n,conversationId:h,initialMessages:p,initialStatus:j,initialAgentName:q,onSnapshot:e=>{A(e.messages),I(e.status),M(e.agentName)}}):u(X,{onClick:K,onIntent:z,config:n,buttonRef:L})})},V=document.getElementById("smb-commerce-widget-root");V&&Q(u(ne,{}),V);
	1	const __vite__mapDeps=(i,m=__vite__mapDeps,d=(m.f\|\|(m.f=["./assets/ChatWindow-D3sL_SAs.js","./assets/widget-shared-CHYtJpo8.js","./assets/hooks.module-C33f2O-M.js"])))=>i.map(i=>d[i]);
	2	import{t as O,_ as re,a as R}from"./assets/widget-shared-CHYtJpo8.js";import{u as w,R as se,d as h,A as b,h as g}from"./assets/hooks.module-C33f2O-M.js";function oe({onClick:e,onIntent:r,config:s,buttonRef:o,unread:d=0}){return w("button",{type:"button",ref:o,className:`smb-launcher ${s!=null&&s.logoUrl?"has-logo":""}`,onClick:e,onPointerEnter:r,onTouchStart:r,onFocus:r,"aria-label":d>0?`${O("openChat")} (${O("unreadMessages").replace("%d",String(d))})`:O("openChat"),"aria-haspopup":"dialog",children:[s!=null&&s.logoUrl?w("img",{src:s.logoUrl,alt:""}):w("svg",{width:"26",height:"26",viewBox:"0 0 24 24",fill:"none",stroke:"currentColor",strokeWidth:"2",strokeLinecap:"round",strokeLinejoin:"round","aria-hidden":"true",children:w("path",{d:"M21 15a2 2 0 0 1-2 2H7l-4 4V5a2 2 0 0 1 2-2h14a2 2 0 0 1 2 2z"})}),d>0&&w("span",{className:"smb-unread","aria-hidden":"true",children:d>9?"9+":d})]})}function ie(e){const r=/^#?([0-9a-f]{3}\|[0-9a-f]{6})$/i.exec(e.trim());if(!r)return null;let s=r[1];s.length===3&&(s=s.split("").map(p=>p+p).join(""));const[o,d,c]=[0,2,4].map(p=>{const m=parseInt(s.slice(p,p+2),16)/255;return m<=.03928?m/12.92:Math.pow((m+.055)/1.055,2.4)});return .2126o+.7152d+.0722c}const ae="#111111",ce=.0056;function le(e){const r=ie(e);if(r===null)return"#ffffff";const s=1.05/(r+.05),o=(r+.05)/(ce+.05);return s>=o?"#ffffff":ae}const ue=25e3,de=306e4;function me(e){return e.open\|\|!e.conversationId\|\|!e.visible?!1:e.status==="agent_active"\|\|e.status==="human_active"?!0:e.lastActivityAt>0&&e.now-e.lastActivityAt<de}function G(e,r){return e.filter(s=>s.sender_type!=="user"&&Number(s.id)>r).length}function C(e){return e.reduce((r,s)=>Math.max(r,Number(s.id)\|\|0),0)}const Z="smbcommerce_seen";function fe(e){try{const r=JSON.parse(localStorage.getItem(Z)\|\|"null");if(r&&Number(r.c)===Number(e))return{id:Number(r.id)\|\|0,at:Number(r.at)\|\|0}}catch{}return{id:0,at:0}}function x(e,r,s){try{localStorage.setItem(Z,JSON.stringify({c:Number(e),id:r,at:s}))}catch{}}function he(e,r){if(!r.length)return e;const s=new Set(r.map(o=>o.id));return[...e.filter(o=>!s.has(o.id)),...r].sort((o,d)=>Number(o.id)-Number(d.id))}let A=null;function Q(){return A\|\|(A=re(()=>import("./assets/ChatWindow-D3sL_SAs.js").then(e=>e.C),__vite__mapDeps([0,1,2]),import.meta.url).catch(e=>{throw A=null,e})),A}const we=()=>{var J;const[e,r]=h(!1),s=b(!1),[o,d]=h(((J=window.SMBCommerceWidget)==null?void 0:J.widgetConfig)\|\|null),[c,p]=h(null),[m,S]=h([]),[M,L]=h("bot_active"),[ee,z]=h(null),F=b(null),$=b(null),k=b(!1),[B,D]=h(null),[te,W]=h(0),l=b({id:0,at:0}),_=b({isOpen:e,conversationId:c,status:M,messages:m});_.current={isOpen:e,conversationId:c,status:M,messages:m},g(()=>{if(c===null)return;const t=fe(c);l.current=t.id>0?t:{id:C(m),at:Date.now()},t.id===0&&x(c,l.current.id,l.current.at),W(G(m,l.current.id))},[c]),g(()=>{c!==null&&(e\|\|k.current)&&(l.current={id:C(m),at:Date.now()},x(c,l.current.id,l.current.at),W(0))},[e,m]),g(()=>{const t=window.setInterval(async()=>{const n=_.current;if(me({open:n.isOpen,conversationId:n.conversationId,status:n.status,lastActivityAt:l.current.at,visible:document.visibilityState==="visible",now:Date.now()}))try{const i=await R.pollMessages(n.conversationId,C(n.messages)\|\|null);i.status&&L(i.status);const f=(i.messages\|\|[]).filter(a=>Number(a.id)>C(_.current.messages));if(!f.length)return;const u=he(_.current.messages,f);S(u),l.current={...l.current,at:Date.now()},x(n.conversationId,l.current.id,l.current.at),W(G(u,l.current.id))}catch{}},ue);return()=>window.clearInterval(t)},[]);const P=()=>{Q().then(D).catch(()=>{})},U=document.body.classList,T=U.contains("woocommerce-checkout")\|\|U.contains("woocommerce-cart");g(()=>{const t=window.visualViewport,n=F.current;if(!t\|\|!n)return;let i=0;const f=()=>{if(i=0,!(window.innerWidth>document.documentElement.clientWidth+1)\|\|n.classList.contains("is-open")){n.style.left=n.style.top=n.style.right=n.style.bottom="";return}const v=12,I=n.classList.contains("is-commerce-page")&&t.width<768?96:v;n.style.right="auto",n.style.bottom="auto",n.style.left=Math.max(t.offsetLeft+v,t.offsetLeft+t.width-n.offsetWidth-v)+"px",n.style.top=Math.max(t.offsetTop+v,t.offsetTop+t.height-n.offsetHeight-I)+"px"},u=()=>{i\|\|(i=requestAnimationFrame(f))};t.addEventListener("resize",u),t.addEventListener("scroll",u),window.addEventListener("resize",u);const a=typeof ResizeObserver<"u"?new ResizeObserver(u):null;return a==null\|\|a.observe(n),a==null\|\|a.observe(document.documentElement),u(),()=>{t.removeEventListener("resize",u),t.removeEventListener("scroll",u),window.removeEventListener("resize",u),a==null\|\|a.disconnect(),i&&cancelAnimationFrame(i)}},[]);const K=async()=>{if(c!==null)return!0;if(s.current)return!1;s.current=!0;try{const t=await R.bootstrap();return d(n=>({...n\|\|{},...t.widget_config\|\|{}})),p(t.conversation_id),S(t.messages\|\|[]),L(t.status\|\|"bot_active"),z(t.agent_name\|\|null),!0}catch(t){return console.error("Failed to initialize Ninhle AI Sales Assistant widget",t),!1}finally{s.current=!1}};g(()=>{R.hasSession()&&(K(),P())},[]);const[V,H]=h(!1);g(()=>{if(!T\|\|e){H(!1);return}if(typeof IntersectionObserver>"u")return;const t="#place_order, .wc-block-components-checkout-place-order-button, .checkout-button, .wc-block-cart__submit-button";let n=null;const i=new Map,f=()=>{var I;n==null\|\|n.disconnect(),i.clear();const a=(I=$.current)==null?void 0:I.getBoundingClientRect();if(!a)return;const E=N=>`${-Math.max(0,Math.round(N))}px`,v=document.documentElement.clientWidth;n=new IntersectionObserver(N=>{N.forEach(Y=>i.set(Y.target,Y.isIntersecting)),H(Array.from(i.values()).some(Boolean))},{rootMargin:`${E(a.top-8)} ${E(v-a.right)} ${E(window.innerHeight-a.bottom-8)} ${E(a.left)}`}),document.querySelectorAll(t).forEach(N=>n.observe(N))};f(),window.addEventListener("resize",f);const u=window.setInterval(f,2e3);return()=>{n==null\|\|n.disconnect(),window.removeEventListener("resize",f),clearInterval(u)}},[e]),g(()=>{var t;!e&&k.current&&((t=$.current)==null\|\|t.focus()),k.current=e},[e]);const ne=async()=>{let t;try{t=await Q()}catch(n){console.error("Failed to load the Ninhle AI Sales Assistant chat window",n);return}D(t),await K()&&r(!0)},y=o!=null&&o.fontFamily&&o.fontFamily!=="system"?o.fontFamily:"";g(()=>{if(y){const t=y,n=`smb-commerce-font-${t.replace(/\s+/g,"-")}`;if(!document.getElementById(n)){const i=document.createElement("link");i.id=n,i.rel="stylesheet",i.href=`https://fonts.googleapis.com/css2?family=${t.replace(/\s+/g,"+")}:wght@400;500;600&display=swap`,document.head.appendChild(i)}}},[y]);const j=(o==null?void 0:o.primaryColor)\|\|(o==null?void 0:o.primary_color)\|\|"#01696f",q={"--smb-primary":j,"--smb-on-primary":le(j)};return y&&(q.fontFamily=`'${y}', sans-serif`),w("div",{ref:F,className:`smb-commerce-widget-container ${e?"is-open":""} ${T?"is-commerce-page":""} ${V?"is-dodging":""}`,style:q,"aria-hidden":V?"true":void 0,children:e&&c!==null&&B?w(B.ChatWindow,{onClose:()=>r(!1),config:o,conversationId:c,initialMessages:m,initialStatus:M,initialAgentName:ee,onSnapshot:t=>{S(t.messages),L(t.status),z(t.agentName)}}):w(oe,{onClick:ne,onIntent:P,config:o,buttonRef:$,unread:te})})},X=document.getElementById("smb-commerce-widget-root");X&&se(w(we,{}),X);

ninhle-ai-sales-assistant/trunk/assets/dist/widget.css

r3761175	r3765552
1		.smb-commerce-widget-container{--smb-bg: #ffffff;--smb-bg-soft: #f1f3f6;--smb-text: #1f2328;--smb-text-soft: #555b66;--smb-radius: 20px;--smb-shadow: 0 16px 40px rgba(15, 23, 42, .2), 0 2px 8px rgba(15, 23, 42, .08);--smb-focus: #2563eb;position:fixed;right:20px;bottom:20px;z-index:999999;min-width:0;font-family:Inter,-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,sans-serif;font-size:14px;line-height:1.45;color:var(--smb-text);text-align:left}.smb-commerce-widget-container ,.smb-commerce-widget-container :before,.smb-commerce-widget-container :after{box-sizing:border-box!important}.smb-commerce-widget-container button,.smb-commerce-widget-container input,.smb-commerce-widget-container textarea{margin:0;font:inherit;letter-spacing:normal;text-transform:none}.smb-commerce-widget-container button,.smb-commerce-widget-container a{border:0;background:none;box-shadow:none;color:inherit;cursor:pointer;padding:0;min-height:0;text-decoration:none;line-height:1.2}.smb-commerce-widget-container button:disabled{cursor:default;opacity:.45}.smb-commerce-widget-container :focus-visible:not(textarea){outline:2px solid var(--smb-focus)!important;outline-offset:2px}.smb-commerce-widget-container h2,.smb-commerce-widget-container h3,.smb-commerce-widget-container p{margin:0;padding:0;font-family:inherit;letter-spacing:normal}.smb-commerce-widget-container .smb-launcher{width:60px;height:60px;border-radius:50%;display:flex;align-items:center;justify-content:center;background:var(--smb-primary);color:var(--smb-on-primary);box-shadow:0 6px 20px #0f172a3d;transition:transform .18s ease}.smb-commerce-widget-container .smb-launcher:hover{transform:scale(1.06)}.smb-commerce-widget-container .smb-launcher.has-logo{overflow:hidden}.smb-launcher img{display:block;width:100%;height:100%;object-fit:cover;border-radius:50%}.smb-chat{width:380px;height:min(620px,calc(100vh - 40px));display:flex;flex-direction:column;overflow:hidden;background:var(--smb-bg);border-radius:var(--smb-radius);box-shadow:var(--smb-shadow);animation:smb-in .18s ease-out}.smb-chat.is-expanded{width:min(720px,calc(100vw - 40px));height:min(840px,calc(100vh - 40px))}@keyframes smb-in{0%{opacity:0;transform:translateY(12px)}to{opacity:1;transform:none}}.smb-chat-header{flex-shrink:0;display:flex;align-items:center;gap:8px;padding:12px 10px 12px 16px;background:var(--smb-primary);color:var(--smb-on-primary)}.smb-chat-identity{display:flex;align-items:center;gap:10px;flex:1;min-width:0}.smb-chat-logo{flex-shrink:0;width:36px;height:36px;border-radius:50%;object-fit:cover;background:#ffffff38}.smb-chat-titles{min-width:0}.smb-commerce-widget-container .smb-chat-title{font-size:15px;font-weight:600;line-height:1.25;color:inherit;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.smb-commerce-widget-container .smb-chat-status{display:flex;align-items:center;gap:6px;font-size:12px;color:inherit;opacity:.92}.smb-status-dot{flex-shrink:0;width:8px;height:8px;border-radius:50%;background:#22c55e}.smb-status-dot.is-human_active{background:#f59e0b}.smb-status-dot.is-agent_active{background:#60a5fa}.smb-status-dot.is-closed{background:#9ca3af}.smb-chat-actions{display:flex;align-items:center;gap:2px;flex-shrink:0}.smb-commerce-widget-container .smb-icon-btn{width:36px;height:36px;border-radius:50%;display:inline-flex;align-items:center;justify-content:center;flex-shrink:0;transition:background-color .18s ease}.smb-chat-header .smb-icon-btn:hover{background:#ffffff2e}.smb-icon-btn svg{display:block;pointer-events:none}.smb-menu-wrap{position:relative}.smb-menu{position:absolute;top:calc(100% + 6px);right:0;z-index:2;min-width:210px;padding:6px;background:var(--smb-bg);color:var(--smb-text);border-radius:14px;box-shadow:var(--smb-shadow)}.smb-commerce-widget-container .smb-menu button{display:block;width:100%;padding:10px 12px;border-radius:10px;text-align:left;font-size:14px}.smb-commerce-widget-container .smb-menu button:hover{background:var(--smb-bg-soft)}.smb-chat-body{flex:1;min-height:0;overflow-y:auto;overscroll-behavior:contain;display:flex;flex-direction:column;gap:10px;padding:16px 14px;background:var(--smb-bg)}.smb-commerce-widget-container .smb-ai-notice{align-self:center;max-width:92%;padding:6px 12px;border-radius:12px;background:var(--smb-bg-soft);color:var(--smb-text-soft);font-size:12px;text-align:center}.smb-msg{display:flex;max-width:86%;animation:smb-in .18s ease-out}.smb-msg.is-user{align-self:flex-end}.smb-msg.is-bot,.smb-msg.is-agent{align-self:flex-start}.smb-bubble{padding:10px 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.smb-slogan{margin-top:6px;text-align:center;font-size:11px;color:var(--smb-text-soft)}.smb-sr-only{position:absolute!important;width:1px;height:1px;margin:-1px;padding:0;overflow:hidden;clip:rect(0,0,0,0);white-space:nowrap;border:0}.smb-commerce-widget-container.is-dodging .smb-launcher{opacity:0;pointer-events:none;visibility:hidden;transition:opacity .18s ease,visibility 0s linear .18s}@media (max-width: 767px){.smb-expand-btn{display:none!important}.smb-commerce-widget-container.is-commerce-page:not(.is-open){bottom:calc(96px + env(safe-area-inset-bottom,0px))}}@media (max-width: 480px){.smb-commerce-widget-container{right:12px;bottom:12px}.smb-commerce-widget-container.is-open{top:0;left:0;right:0;bottom:0}.smb-chat,.smb-chat.is-expanded{width:100vw;height:100vh;height:100dvh;border-radius:0;box-shadow:none}.smb-chat-header{padding-top:calc(12px + env(safe-area-inset-top,0px))}.smb-chat-footer{padding-bottom:calc(10px + 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	1	.smb-commerce-widget-container{--smb-bg: #ffffff;--smb-bg-soft: #f1f3f6;--smb-text: #1f2328;--smb-text-soft: #555b66;--smb-radius: 20px;--smb-shadow: 0 16px 40px rgba(15, 23, 42, .2), 0 2px 8px rgba(15, 23, 42, .08);--smb-focus: #2563eb;position:fixed;right:20px;bottom:20px;z-index:999999;min-width:0;font-family:Inter,-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,sans-serif;font-size:14px;line-height:1.45;color:var(--smb-text);text-align:left}.smb-commerce-widget-container ,.smb-commerce-widget-container :before,.smb-commerce-widget-container :after{box-sizing:border-box!important}.smb-commerce-widget-container button,.smb-commerce-widget-container input,.smb-commerce-widget-container textarea{margin:0;font:inherit;letter-spacing:normal;text-transform:none}.smb-commerce-widget-container button,.smb-commerce-widget-container a{border:0;background:none;box-shadow:none;color:inherit;cursor:pointer;padding:0;min-height:0;text-decoration:none;line-height:1.2}.smb-commerce-widget-container button:disabled{cursor:default;opacity:.45}.smb-commerce-widget-container :focus-visible:not(textarea){outline:2px solid var(--smb-focus)!important;outline-offset:2px}.smb-commerce-widget-container h2,.smb-commerce-widget-container h3,.smb-commerce-widget-container p{margin:0;padding:0;font-family:inherit;letter-spacing:normal}.smb-commerce-widget-container .smb-launcher{width:60px;height:60px;border-radius:50%;display:flex;align-items:center;justify-content:center;background:var(--smb-primary);color:var(--smb-on-primary);box-shadow:0 6px 20px #0f172a3d;transition:transform .18s ease}.smb-commerce-widget-container .smb-launcher:hover{transform:scale(1.06)}.smb-commerce-widget-container .smb-launcher{position:relative}.smb-commerce-widget-container .smb-unread{position:absolute;top:-4px;right:-4px;min-width:22px;height:22px;padding:0 6px;box-sizing:border-box;border-radius:11px;background:#d63638;color:#fff;border:2px solid #fff;font-size:12px;font-weight:600;line-height:18px;text-align:center}.smb-launcher img{display:block;width:100%;height:100%;object-fit:cover;border-radius:50%}.smb-chat{width:380px;height:min(620px,calc(100vh - 40px));display:flex;flex-direction:column;overflow:hidden;background:var(--smb-bg);border-radius:var(--smb-radius);box-shadow:var(--smb-shadow);animation:smb-in .18s ease-out}.smb-chat.is-expanded{width:min(720px,calc(100vw - 40px));height:min(840px,calc(100vh - 40px))}@keyframes smb-in{0%{opacity:0;transform:translateY(12px)}to{opacity:1;transform:none}}.smb-chat-header{flex-shrink:0;display:flex;align-items:center;gap:8px;padding:12px 10px 12px 16px;background:var(--smb-primary);color:var(--smb-on-primary)}.smb-chat-identity{display:flex;align-items:center;gap:10px;flex:1;min-width:0}.smb-chat-logo{flex-shrink:0;width:36px;height:36px;border-radius:50%;object-fit:cover;background:#ffffff38}.smb-chat-titles{min-width:0}.smb-commerce-widget-container .smb-chat-title{font-size:15px;font-weight:600;line-height:1.25;color:inherit;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.smb-commerce-widget-container .smb-chat-status{display:flex;align-items:center;gap:6px;font-size:12px;color:inherit;opacity:.92}.smb-status-dot{flex-shrink:0;width:8px;height:8px;border-radius:50%;background:#22c55e}.smb-status-dot.is-human_active{background:#f59e0b}.smb-status-dot.is-agent_active{background:#60a5fa}.smb-status-dot.is-closed{background:#9ca3af}.smb-chat-actions{display:flex;align-items:center;gap:2px;flex-shrink:0}.smb-commerce-widget-container .smb-icon-btn{width:36px;height:36px;border-radius:50%;display:inline-flex;align-items:center;justify-content:center;flex-shrink:0;transition:background-color .18s ease}.smb-chat-header .smb-icon-btn:hover{background:#ffffff2e}.smb-icon-btn svg{display:block;pointer-events:none}.smb-menu-wrap{position:relative}.smb-menu{position:absolute;top:calc(100% + 6px);right:0;z-index:2;min-width:210px;padding:6px;background:var(--smb-bg);color:var(--smb-text);border-radius:14px;box-shadow:var(--smb-shadow)}.smb-commerce-widget-container .smb-menu button{display:block;width:100%;padding:10px 12px;border-radius:10px;text-align:left;font-size:14px}.smb-commerce-widget-container .smb-menu button:hover{background:var(--smb-bg-soft)}.smb-chat-body{flex:1;min-height:0;overflow-y:auto;overscroll-behavior:contain;display:flex;flex-direction:column;gap:10px;padding:16px 14px;background:var(--smb-bg)}.smb-commerce-widget-container .smb-ai-notice{align-self:center;max-width:92%;padding:6px 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del{margin-right:6px;color:var(--smb-text-soft);font-weight:400}.smb-pcard-stock{margin:0;font-size:12px;color:#15803d}.smb-pcard-stock.is-outofstock{color:#b42318}.smb-pcard-stock.is-onbackorder{color:#b45309}.smb-pcard-at{margin:0;font-size:11px;color:var(--smb-text-soft)}.smb-pcard-actions{display:flex;gap:6px;margin-top:6px;flex-wrap:wrap}.smb-commerce-widget-container .smb-pcard-btn{display:inline-flex;align-items:center;min-height:32px;padding:0 12px;border-radius:999px;border:1px solid var(--smb-primary);color:var(--smb-primary);background:transparent;font-size:13px;font-weight:600;text-decoration:none;cursor:pointer}.smb-commerce-widget-container .smb-pcard-btn:hover{background:var(--smb-primary);color:var(--smb-on-primary)}.smb-commerce-widget-container .smb-cards-nav{position:absolute;top:50%;transform:translateY(-50%);z-index:1;width:30px;height:30px;border-radius:50%;border:0;cursor:pointer;background:var(--smb-bg);color:var(--smb-text);border:1px solid rgba(15,23,42,.12);box-shadow:0 2px 8px #0f172a2e;font-size:20px;font-weight:600;line-height:1}.smb-commerce-widget-container .smb-cards-nav.is-prev{left:-4px}.smb-commerce-widget-container .smb-cards-nav.is-next{right:-4px}.smb-pcard-btn:focus-visible,.smb-cards-nav:focus-visible,.smb-pcard-name:focus-visible{outline:2px solid var(--smb-focus);outline-offset:2px}@media (hover: none){.smb-commerce-widget-container .smb-cards-nav{display:none}}.smb-commerce-widget-container .smb-pcard-btn.is-primary{background:var(--smb-primary);color:var(--smb-on-primary)}.smb-commerce-widget-container .smb-pcard-btn.is-primary:hover{filter:brightness(1.08)}.smb-commerce-widget-container .smb-pcard-btn[disabled]{opacity:.7;cursor:progress}.smb-commerce-widget-container .smb-pcard-link{color:var(--smb-primary);text-decoration:underline;font-size:13px}.smb-pcard-added{display:flex;flex-wrap:wrap;align-items:center;gap:6px 10px}.smb-pcard-added-text{color:#15803d;font-weight:600;font-size:13px}.smb-pcard-error{flex-basis:100%;color:#b42318;font-size:12px}.smb-commerce-widget-container .smb-cart-btn{position:relative}.smb-cart-badge{position:absolute;top:2px;right:2px;min-width:16px;height:16px;padding:0 4px;border-radius:999px;background:#fff;color:var(--smb-primary);font-size:10px;font-weight:700;line-height:16px;text-align:center}.smb-cart-panel{margin:0 0 8px;padding:12px 14px;border-radius:16px;background:var(--smb-bg);border:1px solid rgba(15,23,42,.12);box-shadow:0 6px 18px #0f172a1f}.smb-cart-head{display:flex;align-items:center;justify-content:space-between;gap:8px;margin-bottom:6px}.smb-cart-head h3{margin:0;font-size:15px;font-weight:700;color:var(--smb-text)}.smb-cart-head h3:focus{outline:none}.smb-cart-note{margin:4px 0;font-size:13px;color:var(--smb-text-soft)}.smb-cart-items{list-style:none;margin:0;padding:0}.smb-cart-item{display:flex;gap:8px;align-items:baseline;padding:6px 0;border-bottom:1px solid rgba(15,23,42,.08);font-size:13px}.smb-cart-name{flex:1;min-width:0;overflow-wrap:anywhere}.smb-cart-qty{color:var(--smb-text-soft);white-space:nowrap}.smb-cart-line{font-weight:600;white-space:nowrap}.smb-cart-subtotal{display:flex;justify-content:space-between;margin:8px 0;font-size:14px}.smb-cart-options{display:block;font-size:12px;color:var(--smb-text-soft)}.smb-ocards{list-style:none;margin:0;padding:0;display:flex;flex-direction:column;gap:8px;width:100%}.smb-ocard{padding:10px 12px;border:1px solid rgba(15,23,42,.1);border-radius:14px;background:var(--smb-bg);color:var(--smb-text);font-size:13px;line-height:1.4}.smb-ocard-head{display:flex;flex-wrap:wrap;align-items:center;justify-content:space-between;gap:4px 8px}.smb-ocard-status{padding:2px 8px;border-radius:999px;font-size:12px;font-weight:600;background:var(--smb-bg-soft);color:var(--smb-text)}.smb-ocard-status.is-processing,.smb-ocard-status.is-on-hold{background:#fef3c7;color:#92400e}.smb-ocard-status.is-completed{background:#dcfce7;color:#166534}.smb-ocard-status.is-cancelled,.smb-ocard-status.is-failed,.smb-ocard-status.is-refunded{background:#fee2e2;color:#991b1b}.smb-ocard-meta{margin:4px 0 0;color:var(--smb-text-soft);font-size:12px}.smb-commerce-widget-container .smb-ocard-items{list-style:none;margin:6px 0 0;padding:0}.smb-ocard-items li{overflow-wrap:anywhere}.smb-ocard-more{color:var(--smb-text-soft)}.smb-ocard-track{display:flex;flex-wrap:wrap;align-items:center;justify-content:space-between;gap:6px;margin:8px 0 0}.smb-ocard-track code{font-size:12px;overflow-wrap:anywhere}.smb-ocard .smb-pcard-link{display:inline-block;margin-top:6px}.smb-cart-discount{display:flex;justify-content:space-between;margin:-4px 0 8px;font-size:13px;color:#15803d}.smb-cart-actions{display:flex;gap:8px;flex-wrap:wrap}.smb-commerce-widget-container .message-link{color:#1d4ed8;text-decoration:underline;overflow-wrap:anywhere}.smb-commerce-widget-container .is-user .message-link{color:inherit}.smb-commerce-widget-container .message-image{display:block;max-width:100%;max-height:280px;width:auto;height:auto;margin:4px 0;border-radius:12px;object-fit:contain}.smb-commerce-widget-container .smb-md{white-space:normal}.smb-commerce-widget-container .smb-md>+{margin-top:8px}.smb-commerce-widget-container .smb-md p,.smb-commerce-widget-container .smb-md ul,.smb-commerce-widget-container .smb-md ol,.smb-commerce-widget-container .smb-md li,.smb-commerce-widget-container .smb-md blockquote,.smb-commerce-widget-container .smb-md pre,.smb-commerce-widget-container .smb-md table{margin:0;padding:0;border:0;font-size:inherit;line-height:inherit;color:inherit;background:none}.smb-commerce-widget-container .smb-md ul,.smb-commerce-widget-container .smb-md ol{padding-left:20px;list-style-position:outside}.smb-commerce-widget-container .smb-md ul{list-style-type:disc}.smb-commerce-widget-container .smb-md ul ul{list-style-type:circle}.smb-commerce-widget-container .smb-md ol{list-style-type:decimal}.smb-commerce-widget-container .smb-md li{display:list-item}.smb-commerce-widget-container .smb-md li+li,.smb-commerce-widget-container .smb-md li>ul,.smb-commerce-widget-container .smb-md li>ol{margin-top:4px}.smb-commerce-widget-container .smb-md strong{font-weight:700}.smb-commerce-widget-container .smb-md em{font-style:italic}.smb-commerce-widget-container .smb-md .smb-md-h{font-size:15px}.smb-commerce-widget-container .smb-md code{font-family:ui-monospace,SFMono-Regular,Menlo,Consolas,monospace;font-size:.9em;background:#0f172a12;padding:1px 4px;border-radius:4px}.smb-commerce-widget-container .smb-md pre{padding:8px 10px;border-radius:8px;background:#0f172a12;overflow-x:auto;white-space:pre}.smb-commerce-widget-container .smb-md pre code{background:none;padding:0}.smb-commerce-widget-container .smb-md blockquote{padding-left:10px;border-left:3px solid rgba(15,23,42,.18);color:var(--smb-text-soft)}.smb-commerce-widget-container .smb-md hr{height:0;margin:10px 0;border:0;border-top:1px solid rgba(15,23,42,.12)}.smb-commerce-widget-container .smb-md-table{overflow-x:auto}.smb-commerce-widget-container .smb-md table{border-collapse:collapse;width:100%;font-size:13px}.smb-commerce-widget-container .smb-md th,.smb-commerce-widget-container .smb-md td{padding:4px 8px;border:1px solid rgba(15,23,42,.12);text-align:left;vertical-align:top}.smb-commerce-widget-container .smb-md th{font-weight:700;background:#0f172a0a}.smb-typing{display:flex;align-items:center;gap:10px;color:var(--smb-text-soft);font-size:13px}.smb-dots{display:inline-flex;gap:4px}.smb-dots span{width:6px;height:6px;border-radius:50%;background:currentColor;animation:smb-dot 1.2s infinite ease-in-out both}.smb-dots span:nth-child(2){animation-delay:.15s}.smb-dots span:nth-child(3){animation-delay:.3s}@keyframes smb-dot{0%,80%,to{opacity:.25}40%{opacity:1}}.smb-card{padding:12px 14px;border-radius:16px;background:var(--smb-bg-soft)}.smb-commerce-widget-container .smb-card p{margin-bottom:10px;font-weight:600}.smb-commerce-widget-container .smb-card-note{margin:0;font-weight:400;text-align:center;color:var(--smb-text-soft)}.smb-card-actions{display:flex;flex-wrap:wrap;align-items:center;gap:8px}.smb-commerce-widget-container .smb-primary-btn,.smb-commerce-widget-container .smb-soft-btn{min-height:36px;padding:8px 16px;border-radius:999px;font-weight:600}.smb-commerce-widget-container .smb-primary-btn{background:var(--smb-primary);color:var(--smb-on-primary)}.smb-commerce-widget-container .smb-soft-btn{background:var(--smb-bg);color:var(--smb-text)}.smb-commerce-widget-container .smb-text-btn{padding:8px;color:var(--smb-text-soft);text-decoration:underline}.smb-chips{display:flex;flex-wrap:wrap;justify-content:flex-end;gap:8px}.smb-commerce-widget-container .smb-chip{padding:8px 12px;border-radius:999px;background:var(--smb-bg-soft);color:var(--smb-text);font-size:13px;text-align:left;transition:background-color .18s ease}.smb-commerce-widget-container .smb-chip:hover{background:#e4e7ec}.smb-lead-form{display:flex;flex-direction:column;gap:8px;padding:12px 14px;border-radius:16px;background:var(--smb-bg-soft)}.smb-commerce-widget-container .smb-lead-form h3{font-size:14px;font-weight:600}.smb-lead-form label{display:flex;flex-direction:column;gap:4px;font-size:12px;color:var(--smb-text-soft)}.smb-commerce-widget-container .smb-lead-form input{width:100%;padding:10px 12px;border:0;border-radius:10px;background:var(--smb-bg);color:var(--smb-text);font-size:14px;box-shadow:none}.smb-commerce-widget-container .smb-error{margin-bottom:8px;padding:6px 10px;border-radius:10px;background:#fef3f2;color:#b42318;font-size:13px}.smb-chat-footer{flex-shrink:0;padding:8px 12px 10px;background:var(--smb-bg)}.smb-composer{display:flex;align-items:flex-end;gap:4px;padding:4px;border-radius:24px;background:var(--smb-bg-soft);transition:box-shadow .18s ease}.smb-composer:focus-within{box-shadow:0 0 0 2px var(--smb-focus)}.smb-composer .smb-icon-btn{color:var(--smb-text-soft)}.smb-composer .smb-icon-btn:hover:not(:disabled){background:#e4e7ec}.smb-commerce-widget-container .smb-composer .smb-mic{flex-shrink:0}.smb-commerce-widget-container .smb-composer .smb-mic.is-listening{color:#b42318;background:#fee4e2;animation:smb-pulse 1.4s ease-out infinite}@keyframes smb-pulse{0%{box-shadow:0 0 #b4231859}to{box-shadow:0 0 0 10px #b4231800}}.smb-commerce-widget-container .smb-composer textarea,.smb-commerce-widget-container .smb-composer textarea:focus{flex:1;min-width:0;min-height:36px;max-height:120px;padding:8px 4px;border:0;border-radius:0;outline:none;background:transparent;box-shadow:none;resize:none;color:var(--smb-text);font-size:14px;line-height:20px}.smb-composer textarea::placeholder{color:var(--smb-text-soft);opacity:1}.smb-commerce-widget-container .smb-send-btn{flex-shrink:0;width:36px;height:36px;border-radius:50%;display:inline-flex;align-items:center;justify-content:center;background:var(--smb-primary);color:var(--smb-on-primary)}.smb-footer-row{display:flex;flex-wrap:wrap;align-items:center;gap:8px;margin-top:8px}.smb-footer-row:empty{display:none}.smb-commerce-widget-container .smb-human-btn{display:inline-flex;align-items:center;gap:6px;min-height:32px;padding:6px 12px;border-radius:999px;background:var(--smb-bg-soft);color:var(--smb-text);font-size:13px;font-weight:600}.smb-commerce-widget-container .smb-human-btn:hover:not(:disabled){background:#e4e7ec}.smb-channels{display:flex;gap:6px;margin-left:auto}.smb-commerce-widget-container .smb-channel{width:32px;height:32px;border-radius:50%;display:inline-flex;align-items:center;justify-content:center;color:#fff;background:#374151}.smb-commerce-widget-container .smb-channel.is-whatsapp{background:#128c7e}.smb-commerce-widget-container .smb-channel.is-messenger{background:#0866ff}.smb-commerce-widget-container .smb-channel.is-telegram{background:#1c7fbf}.smb-commerce-widget-container .smb-channel.is-zalo{background:#0068ff}.smb-commerce-widget-container .smb-slogan{margin-top:6px;text-align:center;font-size:11px;color:var(--smb-text-soft)}.smb-sr-only{position:absolute!important;width:1px;height:1px;margin:-1px;padding:0;overflow:hidden;clip:rect(0,0,0,0);white-space:nowrap;border:0}.smb-commerce-widget-container.is-dodging .smb-launcher{opacity:0;pointer-events:none;visibility:hidden;transition:opacity .18s ease,visibility 0s linear .18s}@media (max-width: 767px){.smb-expand-btn{display:none!important}.smb-commerce-widget-container.is-commerce-page:not(.is-open){bottom:calc(96px + env(safe-area-inset-bottom,0px))}}@media (max-width: 480px){.smb-commerce-widget-container{right:12px;bottom:12px}.smb-commerce-widget-container.is-open{top:0;left:0;right:0;bottom:0}.smb-chat,.smb-chat.is-expanded{width:100vw;height:100vh;height:100dvh;border-radius:0;box-shadow:none}.smb-chat-header{padding-top:calc(12px + env(safe-area-inset-top,0px))}.smb-chat-footer{padding-bottom:calc(10px + env(safe-area-inset-bottom,0px))}.smb-commerce-widget-container .smb-composer textarea,.smb-commerce-widget-container .smb-composer textarea:focus,.smb-commerce-widget-container .smb-lead-form input{font-size:16px}}@media (prefers-reduced-motion: reduce){.smb-commerce-widget-container ,.smb-commerce-widget-container :before,.smb-commerce-widget-container :after{animation:none!important;transition:none!important}}

ninhle-ai-sales-assistant/trunk/languages/ninhle-ai-sales-assistant.pot

-              r3761175
+              r3765552
 msgid ""
 msgstr ""
 "Project-Id-Version: Ninhle AI Sales Assistant for WooCommerce 2.5.0\n"
+"Project-Id-Version: Ninhle AI Sales Assistant – AI Chatbot for WooCommerce 2.6.0\n"
 "Report-Msgid-Bugs-To: https://wordpress.org/support/plugin/ninhle-ai-sales-assistant\n"
 "Last-Translator: FULL NAME <EMAIL@ADDRESS>\n"
 …
 "Content-Type: text/plain; charset=UTF-8\n"
 "Content-Transfer-Encoding: 8bit\n"
 "POT-Creation-Date: 2026-10-23T06:16:45+00:00\n"
+"POT-Creation-Date: 2026-10-26T03:45:21+00:00\n"
 "PO-Revision-Date: YEAR-MO-DA HO:MI+ZONE\n"
 "X-Generator: WP-CLI 2.12.0\n"
 …
 #. Plugin Name of the plugin
 #: ninhle-ai-sales-assistant.php
 msgid "Ninhle AI Sales Assistant for WooCommerce"
+msgid "Ninhle AI Sales Assistant – AI Chatbot for WooCommerce"
 msgstr ""
 #. Description of the plugin
 #: ninhle-ai-sales-assistant.php
 msgid "AI sales and customer support for WooCommerce, powered by store data with product guidance, lead capture, and human handoff."
+msgid "AI chatbot and shopping assistant for WooCommerce: answers from your catalog, adds to cart in the chat, tracks orders and shows why shoppers don't buy."
 msgstr ""
 …
 msgstr ""
+#: build/ninhle-ai-sales-assistant/src/PHP/Admin/AdminMenu.php:26
+#. translators: %s: discount percentage, e.g. "10".
+#: premium/Commerce/Woo/CartActionService.php:376
+#, php-format
+msgid "%s%% off"
+msgstr ""
+#. translators: %s: discount amount with currency.
+#: premium/Commerce/Woo/CartActionService.php:381
+#, php-format
+msgid "%s off each item"
+msgstr ""
+#. translators: %s: discount amount with currency.
+#: premium/Commerce/Woo/CartActionService.php:384
+#, php-format
+msgid "%s off your order"
+msgstr ""
+#: premium/Commerce/Woo/CartActionService.php:471
+msgid "Quantity"
+msgstr ""
+#: premium/Commerce/Woo/CartActionService.php:472
+msgid "Decrease quantity"
+msgstr ""
+#: premium/Commerce/Woo/CartActionService.php:473
+msgid "Increase quantity"
+msgstr ""
+#. translators: %s: product name.
+#: premium/Commerce/Woo/CartActionService.php:475
+#, php-format
+msgid "Remove %s"
+msgstr ""
+#: premium/Commerce/Woo/CartActionService.php:476
+msgid "Remove"
+msgstr ""
+#: premium/Commerce/Woo/CartActionService.php:477
+msgid "Choose your options to add this to the cart."
+msgstr ""
+#: premium/Commerce/Woo/CartActionService.php:478
+msgid "sold out"
+msgstr ""
+#: premium/Commerce/Woo/CartActionService.php:479
+msgid "This combination is not available."
+msgstr ""
+#. translators: %d: largest quantity that can be added.
+#: premium/Commerce/Woo/CartActionService.php:481
+#, php-format
+msgid "Up to %d"
+msgstr ""
+#: premium/Commerce/Woo/CartActionService.php:482
+msgid "Updating your cart…"
+msgstr ""
+#: premium/Commerce/Woo/CartActionService.php:483
+msgid "Couldn't update your cart."
+msgstr ""
+#: premium/Commerce/Woo/CartActionService.php:484
+msgid "Apply"
+msgstr ""
+#: premium/Commerce/Woo/CartActionService.php:485
+msgid "Applying…"
+msgstr ""
+#. translators: %s: coupon code.
+#: premium/Commerce/Woo/CartActionService.php:487
+#, php-format
+msgid "Code %s applied"
+msgstr ""
+#: premium/Commerce/Woo/CartActionService.php:488
+msgid "Couldn't apply this code."
+msgstr ""
+#. translators: %s: minimum order amount with currency.
+#: premium/Commerce/Woo/CartActionService.php:490
+#, php-format
+msgid "Minimum order %s"
+msgstr ""
+#: premium/Commerce/Woo/CartActionService.php:491
+msgid "Discount codes"
+msgstr ""
+#: premium/CRM/CrmStore.php:609
+msgid "Customer ID"
+msgstr ""
+#: premium/CRM/CrmStore.php:610
+#: src/PHP/Privacy/PersonalData.php:249
+#: src/PHP/REST/LeadController.php:145
+#: src/PHP/Widget/WidgetLoader.php:94
+msgid "Name"
+msgstr ""
+#: premium/CRM/CrmStore.php:611
+msgid "Verified"
+msgstr ""
+#: premium/CRM/CrmStore.php:611
+#: src/PHP/Widget/WidgetLoader.php:155
+msgid "Yes"
+msgstr ""
+#: premium/CRM/CrmStore.php:611
+msgid "No"
+msgstr ""
+#. translators: %s: contact type, for example "email" or "phone".
+#: premium/CRM/CrmStore.php:616
+#, php-format
+msgid "Contact (%s)"
+msgstr ""
+#: premium/CRM/CrmStore.php:620
+msgid "Ninhle AI Sales Assistant customer profile"
+msgstr ""
+#: premium/CRM/CrmStore.php:623
+msgid "Ninhle AI Sales Assistant contact permissions"
+msgstr ""
+#: premium/CRM/CrmStore.php:624
+msgid "Purpose"
+msgstr ""
+#: premium/CRM/CrmStore.php:625
+#: premium/CRM/CrmStore.php:666
+#: src/PHP/Privacy/PersonalData.php:296
+msgid "Channel"
+msgstr ""
+#: premium/CRM/CrmStore.php:626
+#: premium/CRM/CrmStore.php:676
+#: src/PHP/Privacy/PersonalData.php:252
+#: src/PHP/REST/LeadController.php:148
+msgid "Status"
+msgstr ""
+#: premium/CRM/CrmStore.php:627
+msgid "Source"
+msgstr ""
+#: premium/CRM/CrmStore.php:628
+msgid "Recorded"
+msgstr ""
+#: premium/CRM/CrmStore.php:634
+msgid "Ninhle AI Sales Assistant purchase opportunities"
+msgstr ""
+#: premium/CRM/CrmStore.php:635
+msgid "Need"
+msgstr ""
+#: premium/CRM/CrmStore.php:636
+msgid "Stage"
+msgstr ""
+#: premium/CRM/CrmStore.php:637
+msgid "Payment"
+msgstr ""
+#: premium/CRM/CrmStore.php:638
+#: src/PHP/Widget/WidgetLoader.php:118
+msgid "Products"
+msgstr ""
+#: premium/CRM/CrmStore.php:639
+#: src/PHP/Admin/AdminMenu.php:215
+msgid "Orders"
+msgstr ""
+#: premium/CRM/CrmStore.php:640
+#: premium/CRM/CrmStore.php:678
+#: src/PHP/Privacy/PersonalData.php:254
+#: src/PHP/REST/LeadController.php:150
+msgid "Created"
+msgstr ""
+#: premium/CRM/CrmStore.php:664
+msgid "Ninhle AI Sales Assistant customer history"
+msgstr ""
+#: premium/CRM/CrmStore.php:665
+#: premium/CRM/CrmStore.php:675
+msgid "Type"
+msgstr ""
+#: premium/CRM/CrmStore.php:667
+msgid "Content"
+msgstr ""
+#: premium/CRM/CrmStore.php:668
+#: src/PHP/Privacy/PersonalData.php:337
+msgid "When"
+msgstr ""
+#: premium/CRM/CrmStore.php:674
+msgid "Ninhle AI Sales Assistant support and follow-up requests"
+msgstr ""
+#: premium/CRM/CrmStore.php:677
+msgid "Resolution"
+msgstr ""
+#. translators: %d: number of chats
+#: premium/Insights/InsightsDigest.php:66
+#, php-format
+msgid "%d chat with the assistant in the last 7 days."
+msgid_plural "%d chats with the assistant in the last 7 days."
+msgstr[0] ""
+msgstr[1] ""
+#: premium/Insights/InsightsDigest.php:69
+msgid "Questions the assistant could not answer:"
+msgstr ""
+#: premium/Insights/InsightsDigest.php:72
+#: premium/Insights/InsightsDigest.php:94
+msgid "None this week."
+msgstr ""
+#. translators: 1: customer question, 2: number of times asked
+#: premium/Insights/InsightsDigest.php:76
+#, php-format
+msgid "- \"%1$s\" (%2$d×)"
+msgstr ""
+#: premium/Insights/InsightsDigest.php:80
+msgid "What customers looked for but could not get:"
+msgstr ""
+#. translators: 1: product name, 2: number of times asked
+#: premium/Insights/InsightsDigest.php:84
+#, php-format
+msgid "- %1$s: out of stock (%2$d×)"
+msgstr ""
+#. translators: 1: search words, 2: number of searches
+#: premium/Insights/InsightsDigest.php:88
+#, php-format
+msgid "- \"%1$s\": no matching product (%2$d×)"
+msgstr ""
+#. translators: 1: reason, 2: percentage, 3: number of conversations labeled
+#: premium/Insights/InsightsDigest.php:104
+#, php-format
+msgid "Most common reason shoppers did not buy: %1$s (%2$s%% of %3$d chats)."
+msgstr ""
+#. translators: %s: amount in US dollars
+#: premium/Insights/InsightsDigest.php:110
+#, php-format
+msgid "AI cost in the last 7 days: %s"
+msgstr ""
+#. translators: %s: link to the Sales Insights tab
+#: premium/Insights/InsightsDigest.php:113
+#, php-format
+msgid "Open Sales Insights: %s"
+msgstr ""
+#: premium/Insights/InsightsDigest.php:114
+msgid "You can turn this email off in Sales Insights > Settings."
+msgstr ""
+#. translators: %s: site name
+#: premium/Insights/InsightsDigest.php:118
+#, php-format
+msgid "[%s] Your weekly Sales Insights"
+msgstr ""
+#: premium/Insights/InsightsDigest.php:125
+msgid "price"
+msgstr ""
+#: premium/Insights/InsightsDigest.php:126
+msgid "shipping cost or time"
+msgstr ""
+#: premium/Insights/InsightsDigest.php:127
+msgid "unsure about size or fit"
+msgstr ""
+#: premium/Insights/InsightsDigest.php:128
+msgid "out of stock"
+msgstr ""
+#: premium/Insights/InsightsDigest.php:129
+msgid "missing information"
+msgstr ""
+#: premium/Insights/InsightsDigest.php:130
+msgid "waiting for a discount"
+msgstr ""
+#: premium/Insights/InsightsDigest.php:131
+msgid "just browsing"
+msgstr ""
+#: premium/Insights/InsightsDigest.php:132
+msgid "other"
+msgstr ""
+#: premium/Integrations/TelegramService.php:77
+msgid "None"
+msgstr ""
+#. translators: %s: chat widget brand name.
+#: premium/Integrations/TelegramService.php:79
+#, php-format
+msgid "New lead from %s"
+msgstr ""
+#: premium/Integrations/TelegramService.php:80
+msgid "Name:"
+msgstr ""
+#: premium/Integrations/TelegramService.php:81
+msgid "Email:"
+msgstr ""
+#: premium/Integrations/TelegramService.php:82
+msgid "Phone:"
+msgstr ""
+#: premium/REST/TelegramController.php:55
+#: src/PHP/Core/JobDispatcher.php:99
+msgid "Sorry, the assistant is temporarily unavailable. Please try again shortly."
+msgstr ""
+#: premium/Webhooks/WebhookDispatcher.php:113
+msgid "Outgoing webhooks are available in the Pro plan."
+msgstr ""
+#: src/PHP/Abilities/AbilitiesService.php:57
+msgid "Store catalog"
+msgstr ""
+#: src/PHP/Abilities/AbilitiesService.php:58
+msgid "Read-only access to the public product catalog and store policies."
+msgstr ""
+#: src/PHP/Abilities/AbilitiesService.php:75
+msgid "Search products"
+msgstr ""
+#: src/PHP/Abilities/AbilitiesService.php:76
+msgid "Searches the public product catalog of this store. Returns up to 10 products with price, currency, stock status, link and image."
+msgstr ""
+#: src/PHP/Abilities/AbilitiesService.php:104
+msgid "Get product details"
+msgstr ""
+#: src/PHP/Abilities/AbilitiesService.php:105
+msgid "Returns public details of one product: price, stock, description, categories, attributes and, for products with options, each option with its price and stock."
+msgstr ""
+#: src/PHP/Abilities/AbilitiesService.php:120
+msgid "Get store policies"
+msgstr ""
+#: src/PHP/Abilities/AbilitiesService.php:121
+msgid "Returns the store delivery, refund and warranty policies and the payment methods it accepts."
+msgstr ""
+#: src/PHP/Abilities/AbilitiesService.php:153
+msgid "Too many requests. Try again later."
+msgstr ""
+#: src/PHP/Abilities/AbilitiesService.php:197
+msgid "Product not found."
+msgstr ""
 #: src/PHP/Admin/AdminMenu.php:26
 msgid "Ninhle AI Sales Assistant"
 msgstr ""
-#: build/ninhle-ai-sales-assistant/src/PHP/Admin/AdminMenu.php:27
 #: src/PHP/Admin/AdminMenu.php:27
 msgid "Ninhle AI Sales"
 msgstr ""
-#: build/ninhle-ai-sales-assistant/src/PHP/Admin/AdminMenu.php:91
 #: src/PHP/Admin/AdminMenu.php:91
+msgid "Sales Insights"
+msgstr ""
+#: src/PHP/Admin/AdminMenu.php:92
+msgid "What shoppers asked that the assistant could not answer, what they looked for but could not get, and why they did not buy. Contact details are hidden."
+msgstr ""
+#. translators: %s: number of chats
+#: src/PHP/Admin/AdminMenu.php:94
+#, php-format
+msgid "%s chats in this period"
+msgstr ""
+#. translators: 1: number of chats so far, 2: number of chats needed
+#: src/PHP/Admin/AdminMenu.php:96
+#, php-format
+msgid "Not enough data yet (%1$s of %2$s chats); the lists below are a first look."
+msgstr ""
+#: src/PHP/Admin/AdminMenu.php:98
+msgid "Questions the assistant could not answer"
+msgstr ""
+#: src/PHP/Admin/AdminMenu.php:99
+msgid "Similar questions are grouped. Add an answer to teach the assistant, or dismiss questions you do not want to answer. A question shows again if shoppers keep asking it after you added an answer."
+msgstr ""
+#: src/PHP/Admin/AdminMenu.php:100
+msgid "No unanswered questions in this period."
+msgstr ""
+#: src/PHP/Admin/AdminMenu.php:101
+#: src/PHP/Admin/AdminMenu.php:116
+msgid "Question"
+msgstr ""
+#: src/PHP/Admin/AdminMenu.php:102
+msgid "Times asked"
+msgstr ""
+#: src/PHP/Admin/AdminMenu.php:103
+msgid "Last asked"
+msgstr ""
+#: src/PHP/Admin/AdminMenu.php:104
+msgid "Actions"
+msgstr ""
+#. translators: %s: other ways the question was asked
+#: src/PHP/Admin/AdminMenu.php:106
+#, php-format
+msgid "Also asked as: %s"
+msgstr ""
+#: src/PHP/Admin/AdminMenu.php:107
+msgid "shopper said it was not answered"
+msgstr ""
+#: src/PHP/Admin/AdminMenu.php:108
+msgid "information missing"
+msgstr ""
+#: src/PHP/Admin/AdminMenu.php:109
+msgid "no matching product"
+msgstr ""
+#: src/PHP/Admin/AdminMenu.php:110
+msgid "passed to your team"
+msgstr ""
+#: src/PHP/Admin/AdminMenu.php:111
+msgid "local-only mode"
+msgstr ""
+#: src/PHP/Admin/AdminMenu.php:112
+msgid "Add answer"
+msgstr ""
+#: src/PHP/Admin/AdminMenu.php:113
+msgid "Dismiss"
+msgstr ""
+#: src/PHP/Admin/AdminMenu.php:114
+msgid "Question dismissed."
+msgstr ""
+#: src/PHP/Admin/AdminMenu.php:115
+msgid "Open a chat"
+msgstr ""
+#: src/PHP/Admin/AdminMenu.php:117
+msgid "Answer"
+msgstr ""
+#: src/PHP/Admin/AdminMenu.php:118
+msgid "Where to save the answer"
+msgstr ""
+#: src/PHP/Admin/AdminMenu.php:119
+msgid "Add to Business information (the assistant uses it from the next reply)"
+msgstr ""
+#: src/PHP/Admin/AdminMenu.php:120
+msgid "Save as a note so I can update my policy pages"
+msgstr ""
+#: src/PHP/Admin/AdminMenu.php:121
+msgid "Save answer"
+msgstr ""
+#: src/PHP/Admin/AdminMenu.php:122
+#: src/PHP/Widget/WidgetLoader.php:81
+msgid "Cancel"
+msgstr ""
+#: src/PHP/Admin/AdminMenu.php:123
+msgid "Answer added to Business information."
+msgstr ""
+#: src/PHP/Admin/AdminMenu.php:124
+msgid "Answer saved as a note."
+msgstr ""
+#: src/PHP/Admin/AdminMenu.php:125
+msgid "Could not save the answer. Enter both the question and the answer."
+msgstr ""
+#: src/PHP/Admin/AdminMenu.php:126
+msgid "Notes for your policy pages"
+msgstr ""
+#: src/PHP/Admin/AdminMenu.php:127
+msgid "Answers you chose to add to your own pages. The assistant does not read these notes."
+msgstr ""
+#: src/PHP/Admin/AdminMenu.php:128
+msgid "Delete"
+msgstr ""
+#: src/PHP/Admin/AdminMenu.php:130
+msgid "What shoppers could not find"
+msgstr ""
+#: src/PHP/Admin/AdminMenu.php:131
+msgid "Searches with no matching product"
+msgstr ""
+#: src/PHP/Admin/AdminMenu.php:132
+msgid "Wanted but out of stock"
+msgstr ""
+#: src/PHP/Admin/AdminMenu.php:133
+msgid "None in this period."
+msgstr ""
+#: src/PHP/Admin/AdminMenu.php:134
+msgid "Search your products"
+msgstr ""
+#: src/PHP/Admin/AdminMenu.php:135
+msgid "In stock now"
+msgstr ""
+#: src/PHP/Admin/AdminMenu.php:136
+msgid "Backorders allowed"
+msgstr ""
+#: src/PHP/Admin/AdminMenu.php:137
+msgid "Restock it, or allow backorders under Product data > Inventory."
+msgstr ""
+#: src/PHP/Admin/AdminMenu.php:139
+msgid "Why shoppers did not buy"
+msgstr ""
+#: src/PHP/Admin/AdminMenu.php:140
+msgid "Available in the Starter plan: each night an AI reads finished chats that did not lead to an order and sorts them by reason (price, shipping, size, stock, missing information and more), with example quotes."
+msgstr ""
+#: src/PHP/Admin/AdminMenu.php:141
+msgid "Turn on AI labeling below to see why shoppers did not buy."
+msgstr ""
+#: src/PHP/Admin/AdminMenu.php:142
+msgid "AI labeling is off: these are earlier results. New chats are not labeled until you turn it back on."
+msgstr ""
+#. translators: 1: chats labeled so far, 2: chats needed
+#: src/PHP/Admin/AdminMenu.php:144
+#, php-format
+msgid "Not enough data yet: %1$s of %2$s chats labeled. Shares appear once there are enough."
+msgstr ""
+#: src/PHP/Admin/AdminMenu.php:145
+msgid "Price"
+msgstr ""
+#: src/PHP/Admin/AdminMenu.php:146
+msgid "Shipping cost or time"
+msgstr ""
+#: src/PHP/Admin/AdminMenu.php:147
+msgid "Unsure about size or fit"
+msgstr ""
+#: src/PHP/Admin/AdminMenu.php:148
+#: src/PHP/Widget/WidgetLoader.php:123
+msgid "Out of stock"
+msgstr ""
+#: src/PHP/Admin/AdminMenu.php:149
+msgid "Missing information"
+msgstr ""
+#: src/PHP/Admin/AdminMenu.php:150
+msgid "Waiting for a discount"
+msgstr ""
+#: src/PHP/Admin/AdminMenu.php:151
+msgid "Just browsing"
+msgstr ""
+#: src/PHP/Admin/AdminMenu.php:152
+msgid "Other"
+msgstr ""
+#: src/PHP/Admin/AdminMenu.php:153
+msgid "See the unanswered questions"
+msgstr ""
+#. translators: 1: AI provider and model, 2: amount spent this month, 3: monthly limit
+#: src/PHP/Admin/AdminMenu.php:155
+#, php-format
+msgid "Model: %1$s · This month: %2$s of %3$s"
+msgstr ""
+#. translators: %s: date
+#: src/PHP/Admin/AdminMenu.php:157
+#, php-format
+msgid "Last run: %s"
+msgstr ""
+#: src/PHP/Admin/AdminMenu.php:158
+msgid "Stopped: the monthly limit for AI labeling was reached."
+msgstr ""
+#: src/PHP/Admin/AdminMenu.php:159
+msgid "Stopped: the overall AI budget was reached."
+msgstr ""
+#: src/PHP/Admin/AdminMenu.php:160
+msgid "Stopped: no AI provider with an API key is set up."
+msgstr ""
+#: src/PHP/Admin/AdminMenu.php:161
+msgid "Paused: 200 chats are labeled per night at most."
+msgstr ""
+#: src/PHP/Admin/AdminMenu.php:163
+msgid "Sales Insights settings"
+msgstr ""
+#: src/PHP/Admin/AdminMenu.php:164
+msgid "Label why shoppers did not buy, each night with AI"
+msgstr ""
+#: src/PHP/Admin/AdminMenu.php:165
+msgid "Runs at 2:00 site time on up to 200 finished chats that did not lead to an order, using your own AI provider key. Email addresses and phone numbers are hidden before anything is sent. Off by default."
+msgstr ""
+#: src/PHP/Admin/AdminMenu.php:166
+msgid "Monthly limit (USD)"
+msgstr ""
+#: src/PHP/Admin/AdminMenu.php:167
+msgid "Model"
+msgstr ""
+#: src/PHP/Admin/AdminMenu.php:168
+msgid "Cheapest available (recommended)"
+msgstr ""
+#: src/PHP/Admin/AdminMenu.php:169
+msgid "Same as the chat assistant"
+msgstr ""
+#: src/PHP/Admin/AdminMenu.php:170
+msgid "Email me a weekly summary"
+msgstr ""
+#: src/PHP/Admin/AdminMenu.php:171
+msgid "Every Monday morning to the site admin email: top unanswered questions, what shoppers could not find, the main reason they did not buy and the AI cost of the week. Not sent in a week without chats."
+msgstr ""
+#: src/PHP/Admin/AdminMenu.php:178
 msgid "AI Value & Performance"
 msgstr ""
+#: build/ninhle-ai-sales-assistant/src/PHP/Admin/AdminMenu.php:92
+#: src/PHP/Admin/AdminMenu.php:92
+#: src/PHP/Admin/AdminMenu.php:179
 msgid "What the assistant cost, the orders it helped with and how conversations ended. Figures start on the measurement start date and are never backfilled."
 msgstr ""
+#: build/ninhle-ai-sales-assistant/src/PHP/Admin/AdminMenu.php:93
+#: src/PHP/Admin/AdminMenu.php:93
+#: src/PHP/Admin/AdminMenu.php:180
 msgid "Report period"
 msgstr ""
 #. translators: %s: number of days
+#: build/ninhle-ai-sales-assistant/src/PHP/Admin/AdminMenu.php:95
+#: src/PHP/Admin/AdminMenu.php:95
+#: src/PHP/Admin/AdminMenu.php:182
 #, php-format
 msgid "Last %s days"
 …
 #. translators: %s: date the plugin started measuring
+#: build/ninhle-ai-sales-assistant/src/PHP/Admin/AdminMenu.php:97
+#: src/PHP/Admin/AdminMenu.php:97
+#: src/PHP/Admin/AdminMenu.php:184
 #, php-format
 msgid "Measured since %s"
 msgstr ""
+#: build/ninhle-ai-sales-assistant/src/PHP/Admin/AdminMenu.php:98
+#: src/PHP/Admin/AdminMenu.php:98
+#: src/PHP/Admin/AdminMenu.php:185
 msgid "Measurement starts after the database update to version 2.4.0."
 msgstr ""
+#: build/ninhle-ai-sales-assistant/src/PHP/Admin/AdminMenu.php:99
+#: src/PHP/Admin/AdminMenu.php:99
+#: src/PHP/Admin/AdminMenu.php:186
 msgid "Loading the figures…"
 msgstr ""
+#: build/ninhle-ai-sales-assistant/src/PHP/Admin/AdminMenu.php:100
+#: src/PHP/Admin/AdminMenu.php:100
+#: src/PHP/Admin/AdminMenu.php:187
 msgid "Could not load the figures. Please reload the page."
 msgstr ""
 #. translators: %s: sample size
+#: build/ninhle-ai-sales-assistant/src/PHP/Admin/AdminMenu.php:102
+#: src/PHP/Admin/AdminMenu.php:102
+#: src/PHP/Admin/AdminMenu.php:189
 #, php-format
 msgid "n = %s"
 msgstr ""
+#: build/ninhle-ai-sales-assistant/src/PHP/Admin/AdminMenu.php:104
+#: src/PHP/Admin/AdminMenu.php:104
+#: src/PHP/Admin/AdminMenu.php:191
 msgid "Cost and estimated comparison"
 msgstr ""
+#: build/ninhle-ai-sales-assistant/src/PHP/Admin/AdminMenu.php:105
+#: src/PHP/Admin/AdminMenu.php:105
+#: src/PHP/Admin/AdminMenu.php:192
 msgid "AI cost recorded"
 msgstr ""
 #. translators: 1: cost from provider usage, 2: estimated cost
+#: build/ninhle-ai-sales-assistant/src/PHP/Admin/AdminMenu.php:107
+#: src/PHP/Admin/AdminMenu.php:107
+#: src/PHP/Admin/AdminMenu.php:194
 #, php-format
 msgid "%1$s from provider usage, %2$s estimated"
 …
 #. translators: %s: number of AI requests
+#: build/ninhle-ai-sales-assistant/src/PHP/Admin/AdminMenu.php:109
+#: src/PHP/Admin/AdminMenu.php:109
+#: src/PHP/Admin/AdminMenu.php:196
 #, php-format
 msgid "%s requests used a model with no known price and are counted as $0."
 msgstr ""
+#: build/ninhle-ai-sales-assistant/src/PHP/Admin/AdminMenu.php:110
+#: src/PHP/Admin/AdminMenu.php:110
+#: src/PHP/Admin/AdminMenu.php:197
 msgid "Plugin cost, allocated per day"
 msgstr ""
+#: build/ninhle-ai-sales-assistant/src/PHP/Admin/AdminMenu.php:111
+#: src/PHP/Admin/AdminMenu.php:111
+#: src/PHP/Admin/AdminMenu.php:198
 msgid "Other costs you entered"
 msgstr ""
+#: build/ninhle-ai-sales-assistant/src/PHP/Admin/AdminMenu.php:112
+#: src/PHP/Admin/AdminMenu.php:112
+#: src/PHP/Admin/AdminMenu.php:199
 msgid "Total"
 msgstr ""
 #. translators: %s: name of the reference option, e.g. "SaaS AI agent"
+#: build/ninhle-ai-sales-assistant/src/PHP/Admin/AdminMenu.php:114
+#: src/PHP/Admin/AdminMenu.php:114
+#: src/PHP/Admin/AdminMenu.php:201
 #, php-format
 msgid "Reference option: %s"
 …
 #. translators: 1: volume, 2: unit price
+#: build/ninhle-ai-sales-assistant/src/PHP/Admin/AdminMenu.php:116
+#: src/PHP/Admin/AdminMenu.php:116
+#: src/PHP/Admin/AdminMenu.php:203
 #, php-format
 msgid "%1$s × %2$s"
 msgstr ""
+#: build/ninhle-ai-sales-assistant/src/PHP/Admin/AdminMenu.php:117
+#: src/PHP/Admin/AdminMenu.php:117
+#: src/PHP/Admin/AdminMenu.php:204
 msgid "Estimated difference"
 msgstr ""
+#: build/ninhle-ai-sales-assistant/src/PHP/Admin/AdminMenu.php:118
+#: src/PHP/Admin/AdminMenu.php:118
+#: src/PHP/Admin/AdminMenu.php:205
 msgid "Estimate based on the reference option you chose; not a verified saving."
 msgstr ""
+#: build/ninhle-ai-sales-assistant/src/PHP/Admin/AdminMenu.php:119
+#: src/PHP/Admin/AdminMenu.php:119
+#: src/PHP/Admin/AdminMenu.php:206
 msgid "Add a reference option in Measurement settings to compare costs."
 msgstr ""
+#: build/ninhle-ai-sales-assistant/src/PHP/Admin/AdminMenu.php:120
+#: src/PHP/Admin/AdminMenu.php:120
+#: src/PHP/Admin/AdminMenu.php:207
 msgid "AI cost covers model usage only. It is not the total cost of ownership."
 msgstr ""
+#: build/ninhle-ai-sales-assistant/src/PHP/Admin/AdminMenu.php:121
+#: src/PHP/Admin/AdminMenu.php:121
+#: src/PHP/Admin/AdminMenu.php:208
 msgid "per AI conversation"
 msgstr ""
+#: build/ninhle-ai-sales-assistant/src/PHP/Admin/AdminMenu.php:122
+#: src/PHP/Admin/AdminMenu.php:122
+#: src/PHP/Admin/AdminMenu.php:209
 msgid "per conversation the customer confirmed as resolved"
 msgstr ""
+#: build/ninhle-ai-sales-assistant/src/PHP/Admin/AdminMenu.php:123
+#: src/PHP/Admin/AdminMenu.php:123
+#: src/PHP/Admin/AdminMenu.php:210
 msgid "per month"
 msgstr ""
 #. translators: %s: source of the reference price
+#: build/ninhle-ai-sales-assistant/src/PHP/Admin/AdminMenu.php:125
+#: src/PHP/Admin/AdminMenu.php:125
+#: src/PHP/Admin/AdminMenu.php:212
 #, php-format
 msgid "Source: %s"
 msgstr ""
+#: build/ninhle-ai-sales-assistant/src/PHP/Admin/AdminMenu.php:127
+#: src/PHP/Admin/AdminMenu.php:127
+#: src/PHP/Admin/AdminMenu.php:214
 msgid "AI-assisted orders"
 msgstr ""
+#: build/ninhle-ai-sales-assistant/src/PHP/Admin/AdminMenu.php:128
+#: premium/CRM/CrmStore.php:639
+#: src/PHP/Admin/AdminMenu.php:128
+msgid "Orders"
+msgstr ""
+#: build/ninhle-ai-sales-assistant/src/PHP/Admin/AdminMenu.php:129
+#: src/PHP/Admin/AdminMenu.php:129
+#: src/PHP/Admin/AdminMenu.php:216
 msgid "AI-assisted does not mean the AI was the only reason for the order."
 msgstr ""
 #. translators: 1: attribution window such as "24 hours", 2: list of order statuses
+#: build/ninhle-ai-sales-assistant/src/PHP/Admin/AdminMenu.php:131
+#: src/PHP/Admin/AdminMenu.php:131
+#: src/PHP/Admin/AdminMenu.php:218
 #, php-format
 msgid "Orders placed within %1$s after a qualifying chat interaction: a reply with products from your store, or a product or cart link clicked in the chat. Counted statuses: %2$s."
 msgstr ""
+#: build/ninhle-ai-sales-assistant/src/PHP/Admin/AdminMenu.php:132
+#: src/PHP/Admin/AdminMenu.php:132
+#: src/PHP/Admin/AdminMenu.php:219
 msgid "AI-assisted revenue"
 msgstr ""
+#: build/ninhle-ai-sales-assistant/src/PHP/Admin/AdminMenu.php:133
+#: src/PHP/Admin/AdminMenu.php:133
+#: src/PHP/Admin/AdminMenu.php:220
 msgid "Goods value after discounts, excluding tax and shipping. Partial refunds are deducted; fully refunded, cancelled and failed orders are excluded. Shown per currency, never converted."
 msgstr ""
+#: build/ninhle-ai-sales-assistant/src/PHP/Admin/AdminMenu.php:134
+#: src/PHP/Admin/AdminMenu.php:134
+#: src/PHP/Admin/AdminMenu.php:221
 msgid "Revenue per currency is included in the Starter and Pro plans."
 msgstr ""
+#: build/ninhle-ai-sales-assistant/src/PHP/Admin/AdminMenu.php:135
+#: src/PHP/Admin/AdminMenu.php:135
+#: src/PHP/Admin/AdminMenu.php:222
 msgid "No AI-assisted revenue in this period."
 msgstr ""
+#: build/ninhle-ai-sales-assistant/src/PHP/Admin/AdminMenu.php:137
+#: src/PHP/Admin/AdminMenu.php:137
+#: src/PHP/Admin/AdminMenu.php:224
 msgid "Conversation outcomes"
 msgstr ""
+#: build/ninhle-ai-sales-assistant/src/PHP/Admin/AdminMenu.php:138
+#: src/PHP/Admin/AdminMenu.php:138
+#: src/PHP/Admin/AdminMenu.php:225
 msgid "Finished conversations"
 msgstr ""
 #. translators: 1: finished conversations so far, 2: number needed
+#: build/ninhle-ai-sales-assistant/src/PHP/Admin/AdminMenu.php:140
+#: src/PHP/Admin/AdminMenu.php:140
+#: src/PHP/Admin/AdminMenu.php:227
 #, php-format
 msgid "Not enough data yet: %1$s of %2$s finished conversations needed before rates are shown."
 msgstr ""
+#: build/ninhle-ai-sales-assistant/src/PHP/Admin/AdminMenu.php:141
+#: src/PHP/Admin/AdminMenu.php:141
+#: src/PHP/Admin/AdminMenu.php:228
 msgid "Resolved, confirmed by the customer"
 msgstr ""
+#: build/ninhle-ai-sales-assistant/src/PHP/Admin/AdminMenu.php:142
+#: src/PHP/Admin/AdminMenu.php:142
+#: src/PHP/Admin/AdminMenu.php:229
 msgid "Probably resolved: the customer clicked a product, added to cart or ordered"
 msgstr ""
+#: build/ninhle-ai-sales-assistant/src/PHP/Admin/AdminMenu.php:143
+#: src/PHP/Admin/AdminMenu.php:143
+#: src/PHP/Admin/AdminMenu.php:230
 msgid "Handed off to staff"
 msgstr ""
+#: build/ninhle-ai-sales-assistant/src/PHP/Admin/AdminMenu.php:144
+#: src/PHP/Admin/AdminMenu.php:144
+#: src/PHP/Admin/AdminMenu.php:231
 msgid "Unresolved, left before an answer, or unknown"
 msgstr ""
 #. translators: 1: lower bound, 2: upper bound of a 95% confidence interval, in percent
+#: build/ninhle-ai-sales-assistant/src/PHP/Admin/AdminMenu.php:146
+#: src/PHP/Admin/AdminMenu.php:146
+#: src/PHP/Admin/AdminMenu.php:233
 #, php-format
 msgid "95%% range: %1$s–%2$s%%"
 msgstr ""
+#: build/ninhle-ai-sales-assistant/src/PHP/Admin/AdminMenu.php:147
+#: src/PHP/Admin/AdminMenu.php:147
+#: src/PHP/Admin/AdminMenu.php:234
 msgid "\"Not handed off\" does not mean \"resolved\". A conversation is finished after 30 minutes without a new message; left-before-an-answer and unknown are never counted as success."
 msgstr ""
+#: build/ninhle-ai-sales-assistant/src/PHP/Admin/AdminMenu.php:148
+#: src/PHP/Admin/AdminMenu.php:148
+#: src/PHP/Admin/AdminMenu.php:235
 msgid "Handoffs by source"
 msgstr ""
+#: build/ninhle-ai-sales-assistant/src/PHP/Admin/AdminMenu.php:149
+#: src/PHP/Admin/AdminMenu.php:149
+#: src/PHP/Admin/AdminMenu.php:236
 msgid "AI"
 msgstr ""
+#: build/ninhle-ai-sales-assistant/src/PHP/Admin/AdminMenu.php:150
+#: src/PHP/Admin/AdminMenu.php:150
+#: src/PHP/Admin/AdminMenu.php:237
 msgid "Automation rule"
 msgstr ""
+#: build/ninhle-ai-sales-assistant/src/PHP/Admin/AdminMenu.php:151
+#: src/PHP/Admin/AdminMenu.php:151
+#: src/PHP/Admin/AdminMenu.php:238
 msgid "Customer button"
 msgstr ""
+#: build/ninhle-ai-sales-assistant/src/PHP/Admin/AdminMenu.php:152
+#: src/PHP/Admin/AdminMenu.php:152
+#: src/PHP/Admin/AdminMenu.php:239
 msgid "Staff took over"
 msgstr ""
+#: build/ninhle-ai-sales-assistant/src/PHP/Admin/AdminMenu.php:153
+#: src/PHP/Admin/AdminMenu.php:153
+#: src/PHP/Admin/AdminMenu.php:240
 msgid "AI budget reached"
 msgstr ""
+#: build/ninhle-ai-sales-assistant/src/PHP/Admin/AdminMenu.php:155
+#: src/PHP/Admin/AdminMenu.php:155
+#: src/PHP/Admin/AdminMenu.php:242
 msgid "Measurement settings"
 msgstr ""
+#: build/ninhle-ai-sales-assistant/src/PHP/Admin/AdminMenu.php:156
+#: src/PHP/Admin/AdminMenu.php:156
+#: src/PHP/Admin/AdminMenu.php:243
 msgid "Reference option name"
 msgstr ""
+#: build/ninhle-ai-sales-assistant/src/PHP/Admin/AdminMenu.php:157
+#: src/PHP/Admin/AdminMenu.php:157
+#: src/PHP/Admin/AdminMenu.php:244
 msgid "Pricing unit"
 msgstr ""
+#: build/ninhle-ai-sales-assistant/src/PHP/Admin/AdminMenu.php:158
+#: src/PHP/Admin/AdminMenu.php:158
+#: src/PHP/Admin/AdminMenu.php:245
 msgid "Price (USD)"
 msgstr ""
+#: build/ninhle-ai-sales-assistant/src/PHP/Admin/AdminMenu.php:159
+#: src/PHP/Admin/AdminMenu.php:159
+#: src/PHP/Admin/AdminMenu.php:246
 msgid "Where the price comes from"
 msgstr ""
+#: build/ninhle-ai-sales-assistant/src/PHP/Admin/AdminMenu.php:160
+#: src/PHP/Admin/AdminMenu.php:160
+#: src/PHP/Admin/AdminMenu.php:247
 msgid "Price date"
 msgstr ""
+#: build/ninhle-ai-sales-assistant/src/PHP/Admin/AdminMenu.php:161
+#: src/PHP/Admin/AdminMenu.php:161
+#: src/PHP/Admin/AdminMenu.php:248
 msgid "Enter the price of an alternative you are considering. Leave the price at 0 to show costs only."
 msgstr ""
+#: build/ninhle-ai-sales-assistant/src/PHP/Admin/AdminMenu.php:162
+#: src/PHP/Admin/AdminMenu.php:162
+#: src/PHP/Admin/AdminMenu.php:249
 msgid "Plugin cost per month (USD)"
 msgstr ""
+#: build/ninhle-ai-sales-assistant/src/PHP/Admin/AdminMenu.php:163
+#: src/PHP/Admin/AdminMenu.php:163
+#: src/PHP/Admin/AdminMenu.php:250
 msgid "Other costs per month (USD)"
 msgstr ""
+#: build/ninhle-ai-sales-assistant/src/PHP/Admin/AdminMenu.php:164
+#: src/PHP/Admin/AdminMenu.php:164
+#: src/PHP/Admin/AdminMenu.php:251
 msgid "Attribution window"
 msgstr ""
+#: build/ninhle-ai-sales-assistant/src/PHP/Admin/AdminMenu.php:165
+#: src/PHP/Admin/AdminMenu.php:165
+#: src/PHP/Admin/AdminMenu.php:252
 msgid "How long after a qualifying chat interaction an order still counts as AI-assisted."
 msgstr ""
+#: build/ninhle-ai-sales-assistant/src/PHP/Admin/AdminMenu.php:166
+#: src/PHP/Admin/AdminMenu.php:166
+#: src/PHP/Admin/AdminMenu.php:253
 msgid "24 hours"
 msgstr ""
+#: build/ninhle-ai-sales-assistant/src/PHP/Admin/AdminMenu.php:167
+#: src/PHP/Admin/AdminMenu.php:167
+#: src/PHP/Admin/AdminMenu.php:254
 msgid "72 hours"
 msgstr ""
+#: build/ninhle-ai-sales-assistant/src/PHP/Admin/AdminMenu.php:168
+#: src/PHP/Admin/AdminMenu.php:168
+#: src/PHP/Admin/AdminMenu.php:255
 msgid "7 days"
 msgstr ""
+#: build/ninhle-ai-sales-assistant/src/PHP/Admin/AdminMenu.php:169
+#: src/PHP/Admin/AdminMenu.php:169
+#: src/PHP/Admin/AdminMenu.php:256
 msgid "Order statuses that count"
 msgstr ""
+#: build/ninhle-ai-sales-assistant/src/PHP/Admin/AdminMenu.php:170
+#: src/PHP/Admin/AdminMenu.php:170
+#: src/PHP/Admin/AdminMenu.php:257
 msgid "Processing"
 msgstr ""
+#: build/ninhle-ai-sales-assistant/src/PHP/Admin/AdminMenu.php:171
+#: src/PHP/Admin/AdminMenu.php:171
+#: src/PHP/Admin/AdminMenu.php:258
 msgid "Completed"
 msgstr ""
+#: build/ninhle-ai-sales-assistant/src/PHP/Admin/AdminMenu.php:172
+#: src/PHP/Admin/AdminMenu.php:172
+#: src/PHP/Admin/AdminMenu.php:259
 msgid "On hold"
 msgstr ""
+#: build/ninhle-ai-sales-assistant/src/PHP/Admin/AdminMenu.php:173
+#: src/PHP/Admin/AdminMenu.php:173
+#: src/PHP/Admin/AdminMenu.php:260
 msgid "Save settings"
 msgstr ""
+#: build/ninhle-ai-sales-assistant/src/PHP/Admin/AdminMenu.php:174
+#: src/PHP/Admin/AdminMenu.php:174
+#: src/PHP/Admin/AdminMenu.php:261
 msgid "Saving…"
 msgstr ""
+#: build/ninhle-ai-sales-assistant/src/PHP/Admin/AdminMenu.php:175
+#: src/PHP/Admin/AdminMenu.php:175
+#: src/PHP/Admin/AdminMenu.php:262
 msgid "Measurement settings saved."
 msgstr ""
+#: build/ninhle-ai-sales-assistant/src/PHP/Admin/AdminMenu.php:176
+#: src/PHP/Admin/AdminMenu.php:176
+#: src/PHP/Admin/AdminMenu.php:263
 msgid "Could not save the measurement settings."
 msgstr ""
+#: build/ninhle-ai-sales-assistant/src/PHP/Admin/SecurityNotice.php:94
+#. translators: %s: number of shopper conversations the AI assistant answered in the last 90 days.
+#: src/PHP/Admin/ReviewPrompt.php:175
+#, php-format
+msgid "In the last 90 days, your AI sales assistant answered %s shopper conversation."
+msgid_plural "In the last 90 days, your AI sales assistant answered %s shopper conversations."
+msgstr[0] ""
+msgstr[1] ""
+#. translators: %s: number of orders placed after a chat with the AI assistant.
+#: src/PHP/Admin/ReviewPrompt.php:181
+#, php-format
+msgid "%s order was placed after a chat with it."
+msgid_plural "%s orders were placed after a chat with it."
+msgstr[0] ""
+msgstr[1] ""
+#: src/PHP/Admin/ReviewPrompt.php:192
+msgid "If it has been useful, would you share your honest experience in a review on WordPress.org? It helps other store owners decide whether it fits their shop."
+msgstr ""
+#: src/PHP/Admin/ReviewPrompt.php:194
+msgid "Rate on WordPress.org"
+msgstr ""
+#: src/PHP/Admin/ReviewPrompt.php:196
+msgid "Maybe later"
+msgstr ""
+#: src/PHP/Admin/ReviewPrompt.php:198
+msgid "Don't ask again"
+msgstr ""
+#: src/PHP/Admin/ReviewPrompt.php:200
+msgid "Need help? Ask on the support forum"
+msgstr ""
 #: src/PHP/Admin/SecurityNotice.php:94
 msgid "Ninhle AI Sales Assistant: rotate your API credentials"
 msgstr ""
-#: build/ninhle-ai-sales-assistant/src/PHP/Admin/SecurityNotice.php:95
 #: src/PHP/Admin/SecurityNotice.php:95
 msgid "This site previously ran a version of Ninhle AI Sales Assistant that stored provider credentials in plain text in the database. Those values have now been encrypted, but they should be treated as already exposed — anything written in plain text also went into every database backup taken since."
 msgstr ""
-#: build/ninhle-ai-sales-assistant/src/PHP/Admin/SecurityNotice.php:99
 #: src/PHP/Admin/SecurityNotice.php:99
 msgid "Create new credentials at each provider you use (OpenAI, Anthropic, Google Gemini, Telegram bot), revoke the old ones, and enter the new values in Ninhle AI Sales Assistant settings."
 msgstr ""
-#: build/ninhle-ai-sales-assistant/src/PHP/Admin/SecurityNotice.php:104
 #: src/PHP/Admin/SecurityNotice.php:104
 msgid "Dismiss this notice"
 msgstr ""
-#: build/ninhle-ai-sales-assistant/src/PHP/Admin/SettingsPage.php:16
-#: build/ninhle-ai-sales-assistant/src/PHP/Admin/SettingsPage.php:17
 #: src/PHP/Admin/SettingsPage.php:16
 #: src/PHP/Admin/SettingsPage.php:17
 …
 #. translators: %s: commission rate, for example "30%"
-#: build/ninhle-ai-sales-assistant/src/PHP/Admin/SettingsPage.php:45
 #: src/PHP/Admin/SettingsPage.php:45
 #, php-format
 …
 msgstr ""
-#: build/ninhle-ai-sales-assistant/src/PHP/AI/AIService.php:68
 #: src/PHP/AI/AIService.php:68
 msgid ""
 …
 msgstr ""
+#: build/ninhle-ai-sales-assistant/src/PHP/AI/AIService.php:232
+#: src/PHP/AI/AIService.php:232
+#: src/PHP/AI/AIService.php:258
 msgid "The assistant is running in local-only mode. Please contact us through the channels below for help."
 msgstr ""
+#: build/ninhle-ai-sales-assistant/src/PHP/AI/AIService.php:250
+#: src/PHP/AI/AIService.php:250
+#: src/PHP/AI/AIService.php:277
 msgid "Hello! The AI assistant is still being set up. Please try again shortly, or contact us through the channels below."
 msgstr ""
+#: build/ninhle-ai-sales-assistant/src/PHP/AI/AIService.php:304
+#: src/PHP/AI/AIService.php:304
+#: src/PHP/AI/AIService.php:331
 msgid "Sorry, the assistant is temporarily unavailable. Please try again in a moment, or choose \"Talk to a person\"."
 msgstr ""
+#: build/ninhle-ai-sales-assistant/src/PHP/AI/AIService.php:400
+#: src/PHP/AI/AIService.php:400
+msgid "I am still looking this up for you, one moment please."
+msgstr ""
+#: build/ninhle-ai-sales-assistant/src/PHP/AI/AIService.php:406
+#: src/PHP/AI/AIService.php:406
+#: src/PHP/AI/AIService.php:455
+msgid "Sorry, I could not finish looking that up. Please ask me again in a moment."
+msgstr ""
+#: src/PHP/AI/AIService.php:461
 msgid "Sorry, I could not put an answer together just now. Could you ask that again in a different way?"
 msgstr ""
+#: build/ninhle-ai-sales-assistant/src/PHP/AI/AIService.php:417
+#: src/PHP/AI/AIService.php:417
+#: src/PHP/AI/AIService.php:472
 msgid "I understand. Let me bring in a member of our team to help you directly. Please wait a moment."
 msgstr ""
+#: build/ninhle-ai-sales-assistant/src/PHP/AI/AIService.php:418
+#: src/PHP/AI/AIService.php:418
+#: src/PHP/AI/AIService.php:473
 msgid "We are connecting you with a manager now. Please stay in the chat."
 msgstr ""
+#: build/ninhle-ai-sales-assistant/src/PHP/AI/AIService.php:419
+#: src/PHP/AI/AIService.php:419
+#: src/PHP/AI/AIService.php:474
 msgid "Your request is being escalated urgently to the responsible team. Please do not send any more personal information here."
 msgstr ""
-#: build/ninhle-ai-sales-assistant/src/PHP/Commerce/LocalHandler.php:69
 #: src/PHP/Commerce/LocalHandler.php:69
 msgid "Hello! How can I help you today?"
 …
 #. translators: %s is the store or brand name.
-#: build/ninhle-ai-sales-assistant/src/PHP/Commerce/LocalHandler.php:74
 #: src/PHP/Commerce/LocalHandler.php:74
 #, php-format
 …
 msgstr ""
-#: build/ninhle-ai-sales-assistant/src/PHP/Commerce/LocalHandler.php:80
 #: src/PHP/Commerce/LocalHandler.php:80
 msgid "You are welcome. Just message me if you need anything else."
 msgstr ""
-#: build/ninhle-ai-sales-assistant/src/PHP/Commerce/LocalHandler.php:123
 #: src/PHP/Commerce/LocalHandler.php:123
 msgid "Your cart is empty. Tell me which product you want and I will send you the link."
 …
 #. translators: %s is the checkout page URL.
-#: build/ninhle-ai-sales-assistant/src/PHP/Commerce/LocalHandler.php:135
 #: src/PHP/Commerce/LocalHandler.php:135
 #, php-format
 …
 #. translators: %s is the cart page URL.
-#: build/ninhle-ai-sales-assistant/src/PHP/Commerce/LocalHandler.php:155
 #: src/PHP/Commerce/LocalHandler.php:155
 #, php-format
 …
 msgstr ""
-#: build/ninhle-ai-sales-assistant/src/PHP/Commerce/LocalHandler.php:163
 #: src/PHP/Commerce/LocalHandler.php:163
+#: src/PHP/Widget/WidgetLoader.php:142
 msgid "Your cart is empty."
 msgstr ""
 #. translators: 1: list of cart lines, one per line. 2: checkout URL.
-#: build/ninhle-ai-sales-assistant/src/PHP/Commerce/LocalHandler.php:173
 #: src/PHP/Commerce/LocalHandler.php:173
 #, php-format
 …
 #. translators: 1: order number. 2: order status. 3: date the order was placed.
+#: build/ninhle-ai-sales-assistant/src/PHP/Commerce/LocalHandler.php:214
+#: src/PHP/Commerce/LocalHandler.php:214
+#: src/PHP/Commerce/LocalHandler.php:218
 #, php-format
 msgid "Order %1$s is currently: %2$s (placed on %3$s)."
 msgstr ""
-#: build/ninhle-ai-sales-assistant/src/PHP/Commerce/Woo/LeadService.php:197
 #: src/PHP/Commerce/Woo/LeadService.php:197
 msgid "Human support needed"
 msgstr ""
-#: build/ninhle-ai-sales-assistant/src/PHP/Commerce/Woo/LeadService.php:198
 #: src/PHP/Commerce/Woo/LeadService.php:198
 msgid "Priority:"
 msgstr ""
-#: build/ninhle-ai-sales-assistant/src/PHP/Commerce/Woo/LeadService.php:199
 #: src/PHP/Commerce/Woo/LeadService.php:199
 msgid "Issue:"
 msgstr ""
-#: build/ninhle-ai-sales-assistant/src/PHP/Commerce/Woo/LeadService.php:200
 #: src/PHP/Commerce/Woo/LeadService.php:200
 msgid "Summary:"
 …
 #. translators: %d: conversation ID.
-#: build/ninhle-ai-sales-assistant/src/PHP/Commerce/Woo/LeadService.php:202
 #: src/PHP/Commerce/Woo/LeadService.php:202
 #, php-format
 …
 msgstr ""
+#: build/ninhle-ai-sales-assistant/src/PHP/Core/JobDispatcher.php:69
+#: premium/REST/TelegramController.php:55
+#: src/PHP/Core/JobDispatcher.php:69
+msgid "Sorry, the assistant is temporarily unavailable. Please try again shortly."
+msgstr ""
+#: build/ninhle-ai-sales-assistant/src/PHP/Privacy/PersonalData.php:35
+#: build/ninhle-ai-sales-assistant/src/PHP/Privacy/PersonalData.php:43
+#: src/PHP/Core/AsyncKick.php:342
+msgid "Ninhle AI Sales Assistant: background replies are blocked by your host"
+msgstr ""
+#: src/PHP/Core/AsyncKick.php:343
+msgid "The chat still works, but each AI reply now runs while the customer's chat window waits, which keeps a server worker busy for several seconds per reply."
+msgstr ""
+#: src/PHP/Core/AsyncKick.php:344
+msgid "Ask your host to allow WordPress loopback requests (Tools > Site Health shows the same check) and to let PHP finish requests in the background. The plugin checks again once a day and when you save settings."
+msgstr ""
 #: src/PHP/Privacy/PersonalData.php:35
 #: src/PHP/Privacy/PersonalData.php:43
 …
 msgstr ""
-#: build/ninhle-ai-sales-assistant/src/PHP/Privacy/PersonalData.php:144
-#: build/ninhle-ai-sales-assistant/src/PHP/Privacy/PersonalData.php:206
 #: src/PHP/Privacy/PersonalData.php:144
 #: src/PHP/Privacy/PersonalData.php:206
+#: src/PHP/Privacy/PersonalData.php:229
 msgid "Conversation"
 msgstr ""
-#: build/ninhle-ai-sales-assistant/src/PHP/Privacy/PersonalData.php:145
 #: src/PHP/Privacy/PersonalData.php:145
 msgid "Sender"
 msgstr ""
-#: build/ninhle-ai-sales-assistant/src/PHP/Privacy/PersonalData.php:146
 #: src/PHP/Privacy/PersonalData.php:146
 msgid "Message"
 msgstr ""
-#: build/ninhle-ai-sales-assistant/src/PHP/Privacy/PersonalData.php:147
 #: src/PHP/Privacy/PersonalData.php:147
 msgid "Sent"
 msgstr ""
-#: build/ninhle-ai-sales-assistant/src/PHP/Privacy/PersonalData.php:153
 #: src/PHP/Privacy/PersonalData.php:153
 msgid "Sender first name"
 msgstr ""
-#: build/ninhle-ai-sales-assistant/src/PHP/Privacy/PersonalData.php:154
 #: src/PHP/Privacy/PersonalData.php:154
 msgid "Sender last name"
 msgstr ""
-#: build/ninhle-ai-sales-assistant/src/PHP/Privacy/PersonalData.php:155
 #: src/PHP/Privacy/PersonalData.php:155
 msgid "Sender avatar"
 msgstr ""
-#: build/ninhle-ai-sales-assistant/src/PHP/Privacy/PersonalData.php:164
 #: src/PHP/Privacy/PersonalData.php:164
 msgid "Ninhle AI Sales Assistant chat messages"
 msgstr ""
+#: build/ninhle-ai-sales-assistant/src/PHP/Privacy/PersonalData.php:203
+#: src/PHP/Privacy/PersonalData.php:203
+#: src/PHP/Privacy/PersonalData.php:205
+msgid "Order linked to this chat"
+msgstr ""
+#: src/PHP/Privacy/PersonalData.php:208
+msgid "Question the assistant could not answer (contact details hidden)"
+msgstr ""
+#: src/PHP/Privacy/PersonalData.php:211
+msgid "Customer identified in this chat"
+msgstr ""
+#. translators: %d: WordPress user ID of the logged-in customer.
+#: src/PHP/Privacy/PersonalData.php:213
+#, php-format
+msgid "Logged-in account #%d"
+msgstr ""
+#. translators: %d: WooCommerce order ID whose ownership the customer proved in the chat.
+#: src/PHP/Privacy/PersonalData.php:215
+#, php-format
+msgid "Order ID %d (ownership checked)"
+msgstr ""
+#: src/PHP/Privacy/PersonalData.php:218
+msgid "Reason the chat did not lead to an order (AI label)"
+msgstr ""
+#: src/PHP/Privacy/PersonalData.php:222
+msgid "Answer to \"Did this answer your question?\""
+msgstr ""
+#: src/PHP/Privacy/PersonalData.php:226
 msgid "Ninhle AI Sales Assistant chat statistics"
 msgstr ""
+#: build/ninhle-ai-sales-assistant/src/PHP/Privacy/PersonalData.php:208
+#: src/PHP/Privacy/PersonalData.php:208
+msgid "Order linked to this chat"
+msgstr ""
+#: build/ninhle-ai-sales-assistant/src/PHP/Privacy/PersonalData.php:209
+#: src/PHP/Privacy/PersonalData.php:209
+msgid "Answer to \"Did this answer your question?\""
+msgstr ""
+#: build/ninhle-ai-sales-assistant/src/PHP/Privacy/PersonalData.php:210
+#: src/PHP/Privacy/PersonalData.php:210
+#: src/PHP/Privacy/PersonalData.php:231
 msgid "Recorded (UTC)"
 msgstr ""
+#: build/ninhle-ai-sales-assistant/src/PHP/Privacy/PersonalData.php:228
+#: build/ninhle-ai-sales-assistant/src/PHP/REST/LeadController.php:145
+#: build/ninhle-ai-sales-assistant/src/PHP/Widget/WidgetLoader.php:89
+#: premium/CRM/CrmStore.php:610
+#: src/PHP/Privacy/PersonalData.php:228
+#: src/PHP/REST/LeadController.php:145
+#: src/PHP/Widget/WidgetLoader.php:89
+msgid "Name"
+msgstr ""
+#: build/ninhle-ai-sales-assistant/src/PHP/Privacy/PersonalData.php:229
+#: build/ninhle-ai-sales-assistant/src/PHP/REST/LeadController.php:146
+#: build/ninhle-ai-sales-assistant/src/PHP/Widget/WidgetLoader.php:90
+#: src/PHP/Privacy/PersonalData.php:229
+#: src/PHP/Privacy/PersonalData.php:250
 #: src/PHP/REST/LeadController.php:146
 #: src/PHP/Widget/WidgetLoader.php:90
+#: src/PHP/Widget/WidgetLoader.php:95
 msgid "Email"
 msgstr ""
+#: build/ninhle-ai-sales-assistant/src/PHP/Privacy/PersonalData.php:230
+#: build/ninhle-ai-sales-assistant/src/PHP/REST/LeadController.php:147
+#: build/ninhle-ai-sales-assistant/src/PHP/Widget/WidgetLoader.php:91
+#: src/PHP/Privacy/PersonalData.php:230
+#: src/PHP/Privacy/PersonalData.php:251
 #: src/PHP/REST/LeadController.php:147
 #: src/PHP/Widget/WidgetLoader.php:91
+#: src/PHP/Widget/WidgetLoader.php:96
 msgid "Phone"
 msgstr ""
+#: build/ninhle-ai-sales-assistant/src/PHP/Privacy/PersonalData.php:231
+#: build/ninhle-ai-sales-assistant/src/PHP/REST/LeadController.php:148
+#: premium/CRM/CrmStore.php:626
+#: premium/CRM/CrmStore.php:676
+#: src/PHP/Privacy/PersonalData.php:231
+#: src/PHP/REST/LeadController.php:148
+msgid "Status"
+msgstr ""
+#: build/ninhle-ai-sales-assistant/src/PHP/Privacy/PersonalData.php:232
+#: src/PHP/Privacy/PersonalData.php:232
+#: src/PHP/Privacy/PersonalData.php:253
 msgid "Lead score"
 msgstr ""
+#: build/ninhle-ai-sales-assistant/src/PHP/Privacy/PersonalData.php:233
+#: build/ninhle-ai-sales-assistant/src/PHP/REST/LeadController.php:150
+#: premium/CRM/CrmStore.php:640
+#: premium/CRM/CrmStore.php:678
+#: src/PHP/Privacy/PersonalData.php:233
+#: src/PHP/REST/LeadController.php:150
+msgid "Created"
+msgstr ""
+#: build/ninhle-ai-sales-assistant/src/PHP/Privacy/PersonalData.php:240
+#: src/PHP/Privacy/PersonalData.php:240
+#: src/PHP/Privacy/PersonalData.php:261
 msgid "Additional fields"
 msgstr ""
+#: build/ninhle-ai-sales-assistant/src/PHP/Privacy/PersonalData.php:247
+#: src/PHP/Privacy/PersonalData.php:247
+#: src/PHP/Privacy/PersonalData.php:268
 msgid "Ninhle AI Sales Assistant contact details"
 msgstr ""
+#: build/ninhle-ai-sales-assistant/src/PHP/Privacy/PersonalData.php:272
+#: src/PHP/Privacy/PersonalData.php:272
+#: src/PHP/Privacy/PersonalData.php:293
 msgid "Ninhle AI Sales Assistant chat sessions"
 msgstr ""
+#: build/ninhle-ai-sales-assistant/src/PHP/Privacy/PersonalData.php:275
+#: premium/CRM/CrmStore.php:625
+#: premium/CRM/CrmStore.php:666
+#: src/PHP/Privacy/PersonalData.php:275
+msgid "Channel"
+msgstr ""
+#: build/ninhle-ai-sales-assistant/src/PHP/Privacy/PersonalData.php:276
+#: src/PHP/Privacy/PersonalData.php:276
+#: src/PHP/Privacy/PersonalData.php:297
 msgid "Session reference"
 msgstr ""
+#: build/ninhle-ai-sales-assistant/src/PHP/Privacy/PersonalData.php:277
+#: src/PHP/Privacy/PersonalData.php:277
+#: src/PHP/Privacy/PersonalData.php:298
 msgid "First seen"
 msgstr ""
+#: build/ninhle-ai-sales-assistant/src/PHP/Privacy/PersonalData.php:310
+#: src/PHP/Privacy/PersonalData.php:310
+#: src/PHP/Privacy/PersonalData.php:331
 msgid "Ninhle AI Sales Assistant activity log"
 msgstr ""
+#: build/ninhle-ai-sales-assistant/src/PHP/Privacy/PersonalData.php:313
+#: src/PHP/Privacy/PersonalData.php:313
+#: src/PHP/Privacy/PersonalData.php:334
 msgid "Action"
 msgstr ""
+#: build/ninhle-ai-sales-assistant/src/PHP/Privacy/PersonalData.php:314
+#: src/PHP/Privacy/PersonalData.php:314
+#: src/PHP/Privacy/PersonalData.php:335
 msgid "IP address"
 msgstr ""
+#: build/ninhle-ai-sales-assistant/src/PHP/Privacy/PersonalData.php:315
+#: src/PHP/Privacy/PersonalData.php:315
+#: src/PHP/Privacy/PersonalData.php:336
 msgid "Browser"
 msgstr ""
+#: build/ninhle-ai-sales-assistant/src/PHP/Privacy/PersonalData.php:316
+#: premium/CRM/CrmStore.php:668
+#: src/PHP/Privacy/PersonalData.php:316
+msgid "When"
+msgstr ""
+#: build/ninhle-ai-sales-assistant/src/PHP/Privacy/PersonalData.php:409
+#: src/PHP/Privacy/PersonalData.php:409
+#: src/PHP/Privacy/PersonalData.php:430
 msgid "Conversation text that was previously sent to an enabled third-party AI provider is subject to that provider's own retention policy and cannot be deleted from here."
 msgstr ""
+#: build/ninhle-ai-sales-assistant/src/PHP/Privacy/PersonalData.php:530
+#: src/PHP/Privacy/PersonalData.php:530
+#: src/PHP/Privacy/PersonalData.php:551
 msgid "This person was linked to records in a connected CRM. Copies already synced there must be erased in that CRM."
 msgstr ""
+#: build/ninhle-ai-sales-assistant/src/PHP/Privacy/PersonalData.php:538
+#: src/PHP/Privacy/PersonalData.php:538
+#: src/PHP/Privacy/PersonalData.php:559
 msgid "Customer records in Ninhle AI Sales Assistant CRM could not be erased because of a database error. Please run the erasure again."
 msgstr ""
-#: build/ninhle-ai-sales-assistant/src/PHP/Privacy/PolicyContent.php:42
 #: src/PHP/Privacy/PolicyContent.php:42
 msgid "This site uses Ninhle AI Sales Assistant, an AI sales assistant. When you use the chat widget, the following information is stored in this site's own database: the messages you send and receive, the page you started the conversation on, and any name, email address or phone number you choose to provide."
 msgstr ""
-#: build/ninhle-ai-sales-assistant/src/PHP/Privacy/PolicyContent.php:46
 #: src/PHP/Privacy/PolicyContent.php:46
 msgid "Your IP address and browser identification are recorded alongside each message, so the store can investigate abuse of the chat. This information is deleted together with your conversation."
 msgstr ""
-#: build/ninhle-ai-sales-assistant/src/PHP/Privacy/PolicyContent.php:49
 #: src/PHP/Privacy/PolicyContent.php:49
 msgid "The chat widget stores two kinds of item in your browser's local storage: a session token that lets you return to your conversation, and a note that the \"Did this answer your question?\" prompt was already shown, so it is not asked twice. They are not cookies, they are not used for tracking, and they are not shared with any other site. Clearing your browser data removes them."
 msgstr ""
-#: build/ninhle-ai-sales-assistant/src/PHP/Privacy/PolicyContent.php:53
 #: src/PHP/Privacy/PolicyContent.php:53
 msgid "When the assistant shows you products from the store, or you click a product or cart link in the chat, the conversation number is saved in your shopping session (the store's WooCommerce session cookie). If you then place an order within the store's attribution window, the order is linked to that conversation so the store can count orders the assistant helped with. The link is removed when your conversation data is deleted; the order itself is kept as usual."
 msgstr ""
-#: build/ninhle-ai-sales-assistant/src/PHP/Privacy/PolicyContent.php:55
 #: src/PHP/Privacy/PolicyContent.php:55
 msgid "If you answer \"Did this answer your question?\" in the chat, your answer is stored with the conversation and used only for the store's own statistics."
 …
 #. translators: %s is the name of the configured AI provider.
-#: build/ninhle-ai-sales-assistant/src/PHP/Privacy/PolicyContent.php:59
 #: src/PHP/Privacy/PolicyContent.php:59
 #, php-format
 …
 msgstr ""
-#: build/ninhle-ai-sales-assistant/src/PHP/Privacy/PolicyContent.php:64
 #: src/PHP/Privacy/PolicyContent.php:64
 msgid "When you leave your contact details, or when a conversation is passed to a human, a notification containing those details is sent to the store team over Telegram."
 msgstr ""
-#: build/ninhle-ai-sales-assistant/src/PHP/Privacy/PolicyContent.php:68
 #: src/PHP/Privacy/PolicyContent.php:68
 msgid "If you paste a web address into the chat, that address is sent to the third-party service r.jina.ai so its page content can be read."
 msgstr ""
-#: build/ninhle-ai-sales-assistant/src/PHP/Privacy/PolicyContent.php:73
 #: src/PHP/Privacy/PolicyContent.php:73
 msgid "If you use the microphone button in the chat, speech recognition is done by your own web browser, which turns your speech into text in the message box. Depending on your browser, the audio may be sent to the browser maker's speech recognition service (for example Google for Chrome, Apple for Safari, or Microsoft for Edge). This site never receives or stores the audio; it only receives the text you choose to send."
 msgstr ""
-#: build/ninhle-ai-sales-assistant/src/PHP/Privacy/PolicyContent.php:77
 #: src/PHP/Privacy/PolicyContent.php:77
 msgid "When you leave your contact details or request a human, an event containing those details is sent to an automation system configured by the store."
 …
 #. translators: %d is the number of days files are kept.
-#: build/ninhle-ai-sales-assistant/src/PHP/Privacy/PolicyContent.php:84
 #: src/PHP/Privacy/PolicyContent.php:84
 #, php-format
 …
 msgstr[1] ""
-#: build/ninhle-ai-sales-assistant/src/PHP/Privacy/PolicyContent.php:94
 #: src/PHP/Privacy/PolicyContent.php:94
 msgid "You can request a copy of this data, or ask for it to be deleted, using the contact details in this privacy policy. Conversations and contact details are not shared with anyone other than the services named above."
 msgstr ""
-#: build/ninhle-ai-sales-assistant/src/PHP/Privacy/PolicyContent.php:99
 #: src/PHP/Privacy/PolicyContent.php:99
 msgid "A deletion request removes the personal data held by this site. Message text that was already sent to the services named above remains subject to those services' own retention policies and cannot be deleted from here."
 msgstr ""
-#: build/ninhle-ai-sales-assistant/src/PHP/Privacy/PolicyContent.php:109
 #: src/PHP/Privacy/PolicyContent.php:109
 msgid "OpenAI (see openai.com/policies/privacy-policy)"
 msgstr ""
-#: build/ninhle-ai-sales-assistant/src/PHP/Privacy/PolicyContent.php:110
 #: src/PHP/Privacy/PolicyContent.php:110
 msgid "Anthropic (see anthropic.com/legal/privacy)"
 msgstr ""
-#: build/ninhle-ai-sales-assistant/src/PHP/Privacy/PolicyContent.php:111
 #: src/PHP/Privacy/PolicyContent.php:111
 msgid "Google (see policies.google.com/privacy)"
 msgstr ""
-#: build/ninhle-ai-sales-assistant/src/PHP/Privacy/PolicyContent.php:114
 #: src/PHP/Privacy/PolicyContent.php:114
 msgid "the AI provider configured by the store owner"
 msgstr ""
+#: build/ninhle-ai-sales-assistant/src/PHP/REST/AdminController.php:253
+#: src/PHP/REST/AdminController.php:253
+#: src/PHP/REST/AdminController.php:293
 msgid "The Telegram Chat ID is your bot's own ID. Enter the ID of the group or person that should receive notifications, then add the bot to that group (or send the bot a message first)."
 msgstr ""
+#: build/ninhle-ai-sales-assistant/src/PHP/REST/ChatController.php:24
+#: src/PHP/REST/ChatController.php:24
+#: src/PHP/REST/ChatController.php:27
 msgid "Sales Assistant"
 msgstr ""
+#: build/ninhle-ai-sales-assistant/src/PHP/REST/ChatController.php:238
+#: src/PHP/REST/ChatController.php:238
+#: src/PHP/REST/ChatController.php:289
 msgid "Thanks, our team has been notified. A member of staff will reply here as soon as possible."
 msgstr ""
-#: build/ninhle-ai-sales-assistant/src/PHP/REST/Guard.php:98
-#: build/ninhle-ai-sales-assistant/src/PHP/REST/Guard.php:142
 #: src/PHP/REST/Guard.php:98
 #: src/PHP/REST/Guard.php:142
 …
 msgstr ""
-#: build/ninhle-ai-sales-assistant/src/PHP/REST/Guard.php:124
 #: src/PHP/REST/Guard.php:124
 msgid "Security check failed. Please reload the page and try again."
 msgstr ""
-#: build/ninhle-ai-sales-assistant/src/PHP/REST/Guard.php:165
 #: src/PHP/REST/Guard.php:165
 msgid "Missing chat session."
 msgstr ""
-#: build/ninhle-ai-sales-assistant/src/PHP/REST/Guard.php:175
 #: src/PHP/REST/Guard.php:175
 msgid "Invalid or expired chat session."
 msgstr ""
-#: build/ninhle-ai-sales-assistant/src/PHP/REST/Guard.php:184
-#: build/ninhle-ai-sales-assistant/src/PHP/REST/Guard.php:199
 #: src/PHP/REST/Guard.php:184
 #: src/PHP/REST/Guard.php:199
 …
 msgstr ""
-#: build/ninhle-ai-sales-assistant/src/PHP/REST/Guard.php:215
 #: src/PHP/REST/Guard.php:215
 msgid "Too many requests. Please wait a moment."
 msgstr ""
-#: build/ninhle-ai-sales-assistant/src/PHP/REST/Guard.php:242
 #: src/PHP/REST/Guard.php:242
 msgid "Telegram webhook secret is not configured."
 msgstr ""
-#: build/ninhle-ai-sales-assistant/src/PHP/REST/Guard.php:255
 #: src/PHP/REST/Guard.php:255
 msgid "Invalid webhook signature."
 msgstr ""
-#: build/ninhle-ai-sales-assistant/src/PHP/REST/Guard.php:308
 #: src/PHP/REST/Guard.php:308
 msgid "Message must be text."
 msgstr ""
-#: build/ninhle-ai-sales-assistant/src/PHP/REST/Guard.php:313
 #: src/PHP/REST/Guard.php:313
 msgid "Message contains invalid characters."
 msgstr ""
-#: build/ninhle-ai-sales-assistant/src/PHP/REST/Guard.php:317
 #: src/PHP/REST/Guard.php:317
 msgid "Message cannot be empty."
 msgstr ""
-#: build/ninhle-ai-sales-assistant/src/PHP/REST/Guard.php:321
 #: src/PHP/REST/Guard.php:321
 msgid "Message is too large."
 msgstr ""
-#: build/ninhle-ai-sales-assistant/src/PHP/REST/Guard.php:325
 #: src/PHP/REST/Guard.php:325
 msgid "Message is too long."
 msgstr ""
+#: build/ninhle-ai-sales-assistant/src/PHP/REST/LeadController.php:149
+#: src/PHP/REST/InsightsController.php:43
+msgid "Enter both the question and the answer."
+msgstr ""
+#: src/PHP/REST/InsightsController.php:66
+msgid "AI insights need the Starter plan."
+msgstr ""
 #: src/PHP/REST/LeadController.php:149
 msgid "Score"
 msgstr ""
-#: build/ninhle-ai-sales-assistant/src/PHP/Rules/RuleEngine.php:232
 #: src/PHP/Rules/RuleEngine.php:232
 msgid "A member of our team will join this chat shortly."
 msgstr ""
+#: build/ninhle-ai-sales-assistant/src/PHP/Widget/WidgetLoader.php:68
+#: src/PHP/Widget/WidgetLoader.php:68
+#: src/PHP/Widget/WidgetLoader.php:71
 msgid "Open chat"
 msgstr ""
+#: build/ninhle-ai-sales-assistant/src/PHP/Widget/WidgetLoader.php:69
+#: src/PHP/Widget/WidgetLoader.php:69
+#. translators: %d: number of replies the shopper has not read yet.
+#: src/PHP/Widget/WidgetLoader.php:73
+#, php-format
+msgid "new replies: %d"
+msgstr ""
+#: src/PHP/Widget/WidgetLoader.php:74
 msgid "Chat with our assistant"
 msgstr ""
+#: build/ninhle-ai-sales-assistant/src/PHP/Widget/WidgetLoader.php:70
+#: src/PHP/Widget/WidgetLoader.php:70
+#: src/PHP/Widget/WidgetLoader.php:75
 msgid "Cart"
 msgstr ""
+#: build/ninhle-ai-sales-assistant/src/PHP/Widget/WidgetLoader.php:71
+#: src/PHP/Widget/WidgetLoader.php:71
+#: src/PHP/Widget/WidgetLoader.php:76
 msgid "My details"
 msgstr ""
+#: build/ninhle-ai-sales-assistant/src/PHP/Widget/WidgetLoader.php:72
+#: src/PHP/Widget/WidgetLoader.php:72
+#: src/PHP/Widget/WidgetLoader.php:77
 msgid "Clear conversation"
 msgstr ""
 #: build/ninhle-ai-sales-assistant/src/PHP/Widget/WidgetLoader.php:73
 #: src/PHP/Widget/WidgetLoader.php:73
+#: src/PHP/Widget/WidgetLoader.php:78
+#: src/PHP/Widget/WidgetLoader.php:139
 msgid "Close"
 msgstr ""
+#: build/ninhle-ai-sales-assistant/src/PHP/Widget/WidgetLoader.php:74
+#: src/PHP/Widget/WidgetLoader.php:74
+#: src/PHP/Widget/WidgetLoader.php:79
 msgid "Clear the conversation history and start over?"
 msgstr ""
+#: build/ninhle-ai-sales-assistant/src/PHP/Widget/WidgetLoader.php:75
+#: src/PHP/Widget/WidgetLoader.php:75
+#: src/PHP/Widget/WidgetLoader.php:80
 msgid "Clear"
 msgstr ""
+#: build/ninhle-ai-sales-assistant/src/PHP/Widget/WidgetLoader.php:76
+#: src/PHP/Widget/WidgetLoader.php:76
+msgid "Cancel"
+msgstr ""
+#: build/ninhle-ai-sales-assistant/src/PHP/Widget/WidgetLoader.php:77
+#: src/PHP/Widget/WidgetLoader.php:77
+#: src/PHP/Widget/WidgetLoader.php:82
 msgid "Attach a photo or PDF"
 msgstr ""
+#: build/ninhle-ai-sales-assistant/src/PHP/Widget/WidgetLoader.php:78
+#: src/PHP/Widget/WidgetLoader.php:78
+#: src/PHP/Widget/WidgetLoader.php:83
 msgid "Uploading…"
 msgstr ""
+#: build/ninhle-ai-sales-assistant/src/PHP/Widget/WidgetLoader.php:79
+#: src/PHP/Widget/WidgetLoader.php:79
+#: src/PHP/Widget/WidgetLoader.php:84
 msgid "File upload failed."
 msgstr ""
+#: build/ninhle-ai-sales-assistant/src/PHP/Widget/WidgetLoader.php:80
+#: src/PHP/Widget/WidgetLoader.php:80
+#: src/PHP/Widget/WidgetLoader.php:85
 msgid "Your message could not be sent. Please try again."
 msgstr ""
+#: build/ninhle-ai-sales-assistant/src/PHP/Widget/WidgetLoader.php:81
+#: src/PHP/Widget/WidgetLoader.php:81
+#: src/PHP/Widget/WidgetLoader.php:86
 msgid "Call us"
 msgstr ""
+#: build/ninhle-ai-sales-assistant/src/PHP/Widget/WidgetLoader.php:82
+#: src/PHP/Widget/WidgetLoader.php:82
+#: src/PHP/Widget/WidgetLoader.php:87
 msgid "Send"
 msgstr ""
+#: build/ninhle-ai-sales-assistant/src/PHP/Widget/WidgetLoader.php:83
+#: src/PHP/Widget/WidgetLoader.php:83
+#: src/PHP/Widget/WidgetLoader.php:88
 msgid "Your message"
 msgstr ""
+#: build/ninhle-ai-sales-assistant/src/PHP/Widget/WidgetLoader.php:84
+#: src/PHP/Widget/WidgetLoader.php:84
+#: src/PHP/Widget/WidgetLoader.php:89
 msgid "Type your question…"
 msgstr ""
 #. translators: %s is the maximum upload size in megabytes.
+#: build/ninhle-ai-sales-assistant/src/PHP/Widget/WidgetLoader.php:86
+#: src/PHP/Widget/WidgetLoader.php:86
+#: src/PHP/Widget/WidgetLoader.php:91
 #, php-format
 msgid "File is too large. Please choose a file under %sMB."
 msgstr ""
+#: build/ninhle-ai-sales-assistant/src/PHP/Widget/WidgetLoader.php:87
+#: src/PHP/Widget/WidgetLoader.php:87
+#: src/PHP/Widget/WidgetLoader.php:92
 msgid "Thank you. Our team will contact you shortly."
 msgstr ""
+#: build/ninhle-ai-sales-assistant/src/PHP/Widget/WidgetLoader.php:88
+#: src/PHP/Widget/WidgetLoader.php:88
+#: src/PHP/Widget/WidgetLoader.php:93
 msgid "Your contact details"
 msgstr ""
+#: build/ninhle-ai-sales-assistant/src/PHP/Widget/WidgetLoader.php:92
+#: src/PHP/Widget/WidgetLoader.php:92
+#: src/PHP/Widget/WidgetLoader.php:97
 msgid "Submit"
 msgstr ""
+#: build/ninhle-ai-sales-assistant/src/PHP/Widget/WidgetLoader.php:93
+#: src/PHP/Widget/WidgetLoader.php:93
+#: src/PHP/Widget/WidgetLoader.php:98
 msgid "Submitting…"
 msgstr ""
+#: build/ninhle-ai-sales-assistant/src/PHP/Widget/WidgetLoader.php:94
+#: src/PHP/Widget/WidgetLoader.php:94
+#: src/PHP/Widget/WidgetLoader.php:99
 msgid "Please provide at least an email or phone number."
 msgstr ""
+#: build/ninhle-ai-sales-assistant/src/PHP/Widget/WidgetLoader.php:95
+#: src/PHP/Widget/WidgetLoader.php:95
+#: src/PHP/Widget/WidgetLoader.php:100
 msgid "Could not submit your details."
 msgstr ""
+#: build/ninhle-ai-sales-assistant/src/PHP/Widget/WidgetLoader.php:97
+#: src/PHP/Widget/WidgetLoader.php:97
+#: src/PHP/Widget/WidgetLoader.php:102
 msgid "More options"
 msgstr ""
+#: build/ninhle-ai-sales-assistant/src/PHP/Widget/WidgetLoader.php:98
+#: src/PHP/Widget/WidgetLoader.php:98
+#: src/PHP/Widget/WidgetLoader.php:103
 msgid "Expand"
 msgstr ""
+#: build/ninhle-ai-sales-assistant/src/PHP/Widget/WidgetLoader.php:99
+#: src/PHP/Widget/WidgetLoader.php:99
+#: src/PHP/Widget/WidgetLoader.php:104
 msgid "Make smaller"
 msgstr ""
+#: build/ninhle-ai-sales-assistant/src/PHP/Widget/WidgetLoader.php:100
+#: src/PHP/Widget/WidgetLoader.php:100
+#: src/PHP/Widget/WidgetLoader.php:105
 msgid "Talk to a person"
 msgstr ""
+#: build/ninhle-ai-sales-assistant/src/PHP/Widget/WidgetLoader.php:101
+#: src/PHP/Widget/WidgetLoader.php:101
+#: src/PHP/Widget/WidgetLoader.php:106
 msgid "AI assistant"
 msgstr ""
+#: build/ninhle-ai-sales-assistant/src/PHP/Widget/WidgetLoader.php:102
+#: src/PHP/Widget/WidgetLoader.php:102
+#: src/PHP/Widget/WidgetLoader.php:107
 msgid "Waiting for a team member"
 msgstr ""
 #. translators: %s is the first name of the staff member answering the chat.
+#: build/ninhle-ai-sales-assistant/src/PHP/Widget/WidgetLoader.php:104
+#: src/PHP/Widget/WidgetLoader.php:104
+#: src/PHP/Widget/WidgetLoader.php:109
 #, php-format
 msgid "%s is helping you"
 msgstr ""
+#: build/ninhle-ai-sales-assistant/src/PHP/Widget/WidgetLoader.php:105
+#: src/PHP/Widget/WidgetLoader.php:105
+#: src/PHP/Widget/WidgetLoader.php:110
 msgid "A team member is helping you"
 msgstr ""
+#: build/ninhle-ai-sales-assistant/src/PHP/Widget/WidgetLoader.php:106
+#: src/PHP/Widget/WidgetLoader.php:106
+#: src/PHP/Widget/WidgetLoader.php:111
 msgid "This conversation is closed"
 msgstr ""
+#: build/ninhle-ai-sales-assistant/src/PHP/Widget/WidgetLoader.php:107
+#: src/PHP/Widget/WidgetLoader.php:107
+#: src/PHP/Widget/WidgetLoader.php:112
 msgid "Writing a reply…"
 msgstr ""
+#: build/ninhle-ai-sales-assistant/src/PHP/Widget/WidgetLoader.php:108
+#: src/PHP/Widget/WidgetLoader.php:108
+#: src/PHP/Widget/WidgetLoader.php:113
 msgid "Checking product information…"
 msgstr ""
+#: build/ninhle-ai-sales-assistant/src/PHP/Widget/WidgetLoader.php:109
+#: src/PHP/Widget/WidgetLoader.php:109
+#: src/PHP/Widget/WidgetLoader.php:114
 msgid "Looking up your order…"
 msgstr ""
+#: build/ninhle-ai-sales-assistant/src/PHP/Widget/WidgetLoader.php:110
+#: src/PHP/Widget/WidgetLoader.php:110
+#: src/PHP/Widget/WidgetLoader.php:115
 msgid "Connecting you with a team member…"
 msgstr ""
+#: build/ninhle-ai-sales-assistant/src/PHP/Widget/WidgetLoader.php:111
+#: src/PHP/Widget/WidgetLoader.php:111
+#: src/PHP/Widget/WidgetLoader.php:116
+msgid "Waiting in line…"
+msgstr ""
+#: src/PHP/Widget/WidgetLoader.php:119
+msgid "Previous products"
+msgstr ""
+#: src/PHP/Widget/WidgetLoader.php:120
+msgid "Next products"
+msgstr ""
+#: src/PHP/Widget/WidgetLoader.php:121
+msgid "View"
+msgstr ""
+#: src/PHP/Widget/WidgetLoader.php:122
+msgid "In stock"
+msgstr ""
+#: src/PHP/Widget/WidgetLoader.php:124
+msgid "On backorder"
+msgstr ""
+#. translators: %s: date the price was shown, e.g. "24 Oct 2026".
+#: src/PHP/Widget/WidgetLoader.php:126
+#, php-format
+msgid "Price on %s"
+msgstr ""
+#: src/PHP/Widget/WidgetLoader.php:128
+msgid "Add to cart"
+msgstr ""
+#: src/PHP/Widget/WidgetLoader.php:129
+msgid "Adding…"
+msgstr ""
+#: src/PHP/Widget/WidgetLoader.php:130
+msgid "Choose options"
+msgstr ""
+#: src/PHP/Widget/WidgetLoader.php:131
+msgid "Added to cart"
+msgstr ""
+#: src/PHP/Widget/WidgetLoader.php:132
+msgid "View cart"
+msgstr ""
+#: src/PHP/Widget/WidgetLoader.php:133
+msgid "Checkout"
+msgstr ""
+#: src/PHP/Widget/WidgetLoader.php:134
+msgid "Sorry, this item just sold out."
+msgstr ""
+#: src/PHP/Widget/WidgetLoader.php:135
+msgid "You can't add more of this item."
+msgstr ""
+#: src/PHP/Widget/WidgetLoader.php:136
+msgid "Couldn't add to cart."
+msgstr ""
+#: src/PHP/Widget/WidgetLoader.php:137
+msgid "Open the product page"
+msgstr ""
+#: src/PHP/Widget/WidgetLoader.php:138
+msgid "Your cart"
+msgstr ""
+#: src/PHP/Widget/WidgetLoader.php:140
+msgid "Loading your cart…"
+msgstr ""
+#: src/PHP/Widget/WidgetLoader.php:141
+msgid "Couldn't load your cart."
+msgstr ""
+#: src/PHP/Widget/WidgetLoader.php:143
+msgid "Subtotal"
+msgstr ""
+#: src/PHP/Widget/WidgetLoader.php:144
+msgid "Discount"
+msgstr ""
+#: src/PHP/Widget/WidgetLoader.php:146
+msgid "Your orders"
+msgstr ""
+#. translators: %s: order number.
+#: src/PHP/Widget/WidgetLoader.php:148
+#, php-format
+msgid "Order #%s"
+msgstr ""
+#. translators: %d: number of other items in the order.
+#: src/PHP/Widget/WidgetLoader.php:150
+#, php-format
+msgid "and %d more"
+msgstr ""
+#: src/PHP/Widget/WidgetLoader.php:151
+msgid "Tracking number"
+msgstr ""
+#: src/PHP/Widget/WidgetLoader.php:152
+msgid "Track"
+msgstr ""
+#: src/PHP/Widget/WidgetLoader.php:153
+msgid "View order"
+msgstr ""
+#: src/PHP/Widget/WidgetLoader.php:154
 msgid "Did this answer your question?"
 msgstr ""
+#: build/ninhle-ai-sales-assistant/src/PHP/Widget/WidgetLoader.php:112
+#: premium/CRM/CrmStore.php:611
+#: src/PHP/Widget/WidgetLoader.php:112
+msgid "Yes"
+msgstr ""
+#: build/ninhle-ai-sales-assistant/src/PHP/Widget/WidgetLoader.php:113
+#: src/PHP/Widget/WidgetLoader.php:113
+#: src/PHP/Widget/WidgetLoader.php:156
 msgid "Not yet"
 msgstr ""
+#: build/ninhle-ai-sales-assistant/src/PHP/Widget/WidgetLoader.php:114
+#: src/PHP/Widget/WidgetLoader.php:114
+#: src/PHP/Widget/WidgetLoader.php:157
 msgid "Skip"
 msgstr ""
+#: build/ninhle-ai-sales-assistant/src/PHP/Widget/WidgetLoader.php:115
+#: src/PHP/Widget/WidgetLoader.php:115
+#: src/PHP/Widget/WidgetLoader.php:158
 msgid "Thanks for letting us know."
 msgstr ""
+#: build/ninhle-ai-sales-assistant/src/PHP/Widget/WidgetLoader.php:116
+#: src/PHP/Widget/WidgetLoader.php:116
+#: src/PHP/Widget/WidgetLoader.php:159
 msgid "Other ways to reach us"
 msgstr ""
+#: build/ninhle-ai-sales-assistant/src/PHP/Widget/WidgetLoader.php:118
+#: src/PHP/Widget/WidgetLoader.php:118
+#: src/PHP/Widget/WidgetLoader.php:161
 msgid "Speak your message"
 msgstr ""
+#: build/ninhle-ai-sales-assistant/src/PHP/Widget/WidgetLoader.php:119
+#: src/PHP/Widget/WidgetLoader.php:119
+#: src/PHP/Widget/WidgetLoader.php:162
 msgid "Stop listening"
 msgstr ""
+#: build/ninhle-ai-sales-assistant/src/PHP/Widget/WidgetLoader.php:120
+#: src/PHP/Widget/WidgetLoader.php:120
+#: src/PHP/Widget/WidgetLoader.php:163
 msgid "Listening…"
 msgstr ""
+#: build/ninhle-ai-sales-assistant/src/PHP/Widget/WidgetLoader.php:121
+#: src/PHP/Widget/WidgetLoader.php:121
+#: src/PHP/Widget/WidgetLoader.php:164
 msgid "Microphone access is blocked. Allow it in your browser settings, or type your message."
 msgstr ""
+#: build/ninhle-ai-sales-assistant/src/PHP/Widget/WidgetLoader.php:122
+#: src/PHP/Widget/WidgetLoader.php:122
+#: src/PHP/Widget/WidgetLoader.php:165
 msgid "No speech was heard. Please try again."
 msgstr ""
+#: build/ninhle-ai-sales-assistant/src/PHP/Widget/WidgetLoader.php:123
+#: src/PHP/Widget/WidgetLoader.php:123
+#: src/PHP/Widget/WidgetLoader.php:166
 msgid "No microphone was found. Please type your message."
 msgstr ""
+#: build/ninhle-ai-sales-assistant/src/PHP/Widget/WidgetLoader.php:124
+#: src/PHP/Widget/WidgetLoader.php:124
+#: src/PHP/Widget/WidgetLoader.php:167
 msgid "Voice input needs an internet connection. Please type your message."
 msgstr ""
+#: build/ninhle-ai-sales-assistant/src/PHP/Widget/WidgetLoader.php:125
+#: src/PHP/Widget/WidgetLoader.php:125
+#: src/PHP/Widget/WidgetLoader.php:168
 msgid "Your browser cannot recognise this language. Please type your message."
 msgstr ""
+#: build/ninhle-ai-sales-assistant/src/PHP/Widget/WidgetLoader.php:126
+#: src/PHP/Widget/WidgetLoader.php:126
+#: src/PHP/Widget/WidgetLoader.php:169
 msgid "Voice input is not available right now. Please type your message."
 msgstr ""
+#: build/ninhle-ai-sales-assistant/src/PHP/Widget/WidgetLoader.php:164
+#: src/PHP/Widget/WidgetLoader.php:164
+#: src/PHP/Widget/WidgetLoader.php:215
 msgid "You are chatting with an AI assistant. A team member can join when needed."
 msgstr ""
-#: premium/CRM/CrmStore.php:609
-msgid "Customer ID"
-msgstr ""
-#: premium/CRM/CrmStore.php:611
-msgid "Verified"
-msgstr ""
-#: premium/CRM/CrmStore.php:611
-msgid "No"
-msgstr ""
-#. translators: %s: contact type, for example "email" or "phone".
-#: premium/CRM/CrmStore.php:616
-#, php-format
-msgid "Contact (%s)"
-msgstr ""
-#: premium/CRM/CrmStore.php:620
-msgid "Ninhle AI Sales Assistant customer profile"
-msgstr ""
-#: premium/CRM/CrmStore.php:623
-msgid "Ninhle AI Sales Assistant contact permissions"
-msgstr ""
-#: premium/CRM/CrmStore.php:624
-msgid "Purpose"
-msgstr ""
-#: premium/CRM/CrmStore.php:627
-msgid "Source"
-msgstr ""
-#: premium/CRM/CrmStore.php:628
-msgid "Recorded"
-msgstr ""
-#: premium/CRM/CrmStore.php:634
-msgid "Ninhle AI Sales Assistant purchase opportunities"
-msgstr ""
-#: premium/CRM/CrmStore.php:635
-msgid "Need"
-msgstr ""
-#: premium/CRM/CrmStore.php:636
-msgid "Stage"
-msgstr ""
-#: premium/CRM/CrmStore.php:637
-msgid "Payment"
-msgstr ""
-#: premium/CRM/CrmStore.php:638
-msgid "Products"
-msgstr ""
-#: premium/CRM/CrmStore.php:664
-msgid "Ninhle AI Sales Assistant customer history"
-msgstr ""
-#: premium/CRM/CrmStore.php:665
-#: premium/CRM/CrmStore.php:675
-msgid "Type"
-msgstr ""
-#: premium/CRM/CrmStore.php:667
-msgid "Content"
-msgstr ""
-#: premium/CRM/CrmStore.php:674
-msgid "Ninhle AI Sales Assistant support and follow-up requests"
-msgstr ""
-#: premium/CRM/CrmStore.php:677
-msgid "Resolution"
-msgstr ""
-#: premium/Integrations/TelegramService.php:77
-msgid "None"
-msgstr ""
-#. translators: %s: chat widget brand name.
-#: premium/Integrations/TelegramService.php:79
-#, php-format
-msgid "New lead from %s"
-msgstr ""
-#: premium/Integrations/TelegramService.php:80
-msgid "Name:"
-msgstr ""
-#: premium/Integrations/TelegramService.php:81
-msgid "Email:"
-msgstr ""
-#: premium/Integrations/TelegramService.php:82
-msgid "Phone:"
-msgstr ""
-#: premium/Webhooks/WebhookDispatcher.php:113
-msgid "Outgoing webhooks are available in the Pro plan."
-msgstr ""

ninhle-ai-sales-assistant/trunk/ninhle-ai-sales-assistant.php

-              r3761175
+              r3765552
 <?php
 /**
  * Plugin Name: Ninhle AI Sales Assistant for WooCommerce
  * Description: AI sales and customer support for WooCommerce, powered by store data with product guidance, lead capture, and human handoff.
  * Version:     2.5.0
+ * Plugin Name: Ninhle AI Sales Assistant – AI Chatbot for WooCommerce
+ * Description: AI chatbot and shopping assistant for WooCommerce: answers from your catalog, adds to cart in the chat, tracks orders and shows why shoppers don't buy.
+ * Version:     2.6.0
  * Author:      Ninhle
  * Author URI:  https://ninhle.com
 …
 // Define Plugin Constants
 define('SMBCOMMERCE_VERSION', '2.5.0');
+define('SMBCOMMERCE_VERSION', '2.6.0');
 define('SMBCOMMERCE_FILE', __FILE__);
 define('SMBCOMMERCE_PATH', plugin_dir_path(__FILE__));

ninhle-ai-sales-assistant/trunk/package-lock.json

-              r3761175
+              r3765552
+{
   "name": "ninhle-ai-sales-assistant-frontend",
   "version": "2.5.0",
+  "version": "2.6.0",
   "lockfileVersion": 3,
   "requires": true,
 …
     "": {
       "name": "ninhle-ai-sales-assistant-frontend",
       "version": "2.5.0",
+      "version": "2.6.0",
       "dependencies": {
         "preact": "^10.23.1",

ninhle-ai-sales-assistant/trunk/package.json

r3761175	r3765552
2	2	"name": "ninhle-ai-sales-assistant-frontend",
3	3	"private": true,
4		"version": "2.5.0",
	4	"version": "2.6.0",
5	5	"type": "module",
6	6	"scripts": {

ninhle-ai-sales-assistant/trunk/readme.txt

-              r3762743
+              r3765552
 Tested up to: 7.1
 Requires PHP: 8.1
 Stable tag: 2.5.0
+Stable tag: 2.6.0
 License: GPLv2 or later
 License URI: https://www.gnu.org/licenses/gpl-2.0.html
 AI chatbot and shopping assistant for WooCommerce: answers from your real catalog, tracks orders, hands off to your team, shows AI-assisted orders.
+AI chatbot and shopping assistant for WooCommerce: answers from your catalog, adds to cart in chat, tracks orders and shows why shoppers don't buy.
 == Description ==
 **Turn shopper questions into orders.** Ninhle AI Sales Assistant is an AI chatbot for WooCommerce: a shopping assistant for your customers and a sales assistant for you. It answers in seconds from the prices, stock and product details already in your store, looks up orders, brings in your team when needed, and shows you which orders followed a chat.
+**Turn shopper questions into orders.** Ninhle AI Sales Assistant is an AI chatbot and shopping assistant for WooCommerce. It answers from your real catalog, adds products to the cart right in the chat, tracks orders, and shows you why shoppers ask but don't buy.
 Shoppers ask the same things all day: *Is it in stock? Does it come in M? How long is shipping? Where is my order?* When nobody answers, many of them leave. Unlike a generic ecommerce chatbot that only knows what it was trained on, this WooCommerce chatbot answers from live lookups against your store, and says so when it does not know.
 …
 = Get started in three steps =
 . **Connect an AI provider.** Paste your own API key from OpenAI, Anthropic (Claude) or Google (Gemini). You pay the provider directly. Or start in local-only mode with no key at all.
+. **Connect an AI provider.** Paste your own API key from OpenAI, Anthropic (Claude) or Google (Gemini), or use the AI connection built into WordPress 7.0 and later. You pay the provider directly. Or start in local-only mode with no key at all.
 . **Sync your catalog.** One click, or `wp ninhle-ai-sales-assistant sync-products`, and the assistant knows your products, prices and stock.
 . **Go live.** The chat appears on your store with your name, logo, colour and suggested questions.
+= An AI chatbot that answers from your real catalog =
+Product facts come from your WooCommerce store: prices, stock, product details, store policies and your own pages. If the catalog has not been synced, the assistant says so and offers a person instead of guessing. It never invents prices or stock.
+= A shopping assistant that sells, not just chats =
+An editable sales playbook sets the tone, the qualifying questions, how to handle objections and how to close. The assistant recommends products from your catalog and links shoppers straight to them, so a question turns into a product page, a cart and a checkout.
+= Add to cart in the chat =
+Product answers come with product cards: photo, current price, stock and rating, read from WooCommerce when the reply is shown. Shoppers tap **Add to cart** without leaving the chat. WooCommerce updates the cart in the shopper's own browser, so your prices, stock rules and discounts apply as usual, and a cart view in the chat leads to Checkout.
+In the free version, products with options link to the product page. The Starter plan lets shoppers pick options, change quantities and apply the discount codes you allow, right on the card.
+= Answers from your real catalog =
+Product facts come from your WooCommerce store: prices, stock, product details, store policies and your own pages. When a search finds nothing, the assistant suggests the nearest categories and asks one question instead of guessing. It never invents prices or stock, and products you hide from the catalog are never shown.
 = Order tracking in the chat =
+Customers ask "Where is my order?" and get the status right in the chat once they give the order number with the email or phone number used for it. Nobody on your team has to look it up.
+"Where is my order?" gets an order card in the chat: status, items, total and tracking number with a Track link (from WooCommerce Shipment Tracking, Advanced Shipment Tracking or an order field you choose). Logged-in customers see their recent orders straight away; guests give the order number with the email or phone number used for it. Without that proof, nothing is revealed.
+= Replies in the shopper's language =
+The assistant detects the language of each message (15 languages, without an AI call) and answers in it, keeping product names, prices and order numbers exactly as in your store. You can keep every reply in your store's language instead.
+= Sales Insights: why shoppers don't buy =
+The Sales Insights tab lists the questions the assistant could not answer, grouped and ranked; type your answer there and the assistant uses it from the next reply. It also shows what shoppers searched for but could not find, and which products they wanted while out of stock. Contact details are hidden.
+In the Starter plan, an AI labels each night why finished chats did not lead to an order (price, shipping, size, stock, missing information and more), with quotes, and a weekly summary can be emailed to you.
 = A person is one tap away =
 "Talk to a person" is always visible, and the assistant hands off complaints, explicit requests and answers it is not sure about. Your team replies from the Inbox in WP Admin, and a webhook you choose can be notified.
+"Talk to a person" is always visible, and the assistant hands off complaints, explicit requests and questions your store data cannot answer. Your team replies from the Inbox in WP Admin, and a badge on the minimized chat button shows new replies. In the Starter plan, the Inbox shows a customer card for logged-in customers and those who proved an order: orders, total spent, last order and recent products.
 = See the orders the chatbot helped close =
 …
 The AI Value & Performance tab shows what the AI cost, how many orders followed a chat and how conversations ended, each with its sample size, from the day you install. Leads left in the chat stay in your own database and export to CSV.
+= Ready for AI agents (MCP) =
+On WordPress 6.9 and later, turn on "AI agents" in Settings to register read-only abilities with the WordPress Abilities API: search products, product details and store policies. The MCP Adapter plugin can offer them to MCP clients. Only published, visible products and your store policies are shared, never orders, carts or customer data. Off by default, limited to 60 requests per hour per IP address.
 = Your key, your data, no per-conversation fee =
 Use your own OpenAI, Anthropic Claude or Google Gemini API key and pay the provider directly. Requests go from your server to that provider; there is no middleman server and no per-chat fee from us. Simple greetings and store policy, cart and order-status questions are answered from store data without an AI call whenever the store has the answer, which keeps the cost down.
+Use your own OpenAI, Anthropic Claude or Google Gemini API key and pay the provider directly, or use the AI provider connected in WordPress 7.0+ (Settings > Connectors). There is no middleman server and no per-chat fee from us. Greetings, store policies, cart questions and order status are answered from store data without an AI call when the store has the answer, and AI replies run in the background so a slow provider does not hold up your pages.
 = Everything in the free WooCommerce chatbot =
+* **Bring your own key:** Anthropic Claude, OpenAI or Google Gemini. You control the account and the spend.
+* **Store tools:** product search and details, order status (only after the customer proves they own the order), digital downloads, store policies and site content.
+* **Sales playbook and rules:** persona, qualifying questions, objection handling and closing, plus keyword rules for instant answers.
+* **Lead capture:** a contact form in the chat, with leads stored in your database and exportable to CSV.
+* **Human handoff:** visitors always see whether they are talking to the AI assistant, waiting for your team or talking to a team member. A webhook URL you choose can be notified.
+* **AI Value & Performance:** AI cost recorded per request from your provider's usage data and a dated price table; orders that followed a chat; conversations resolved (confirmed by the customer), handed off or unresolved.
+* **Conversation inbox:** read every conversation, take over from the bot and hand the chat back when you are done.
+* **Formatted answers:** bold text, lists, tables, links and product images display cleanly in the chat.
+* **Voice input (optional, off by default):** visitors can speak their message; the browser turns it into text they check before sending.
+* **Your brand:** widget name, logo, colour, font and suggested question chips, with a live preview.
+* **Local-only mode:** answer product, cart and order questions from store data without calling any AI provider.
+* **Light on your pages:** the chat window loads only when a visitor opens it.
+* **Privacy built in:** WordPress personal-data export and erasure, attachment retention, rate limiting.
+* **Translation-ready:** every string can be translated on translate.wordpress.org.
+* **WooCommerce compatible:** supports High-Performance Order Storage (HPOS) and the Cart and Checkout blocks.
+* **Bring your own key:** Anthropic Claude, OpenAI or Google Gemini, or the AI connection in WordPress 7.0+.
+* **Product cards and add to cart in the chat,** with a cart view.
+* **Order tracking:** order cards with tracking numbers; "my orders" for logged-in customers.
+* **Replies in the shopper's language** or always in your store's language.
+* **Sales Insights:** unanswered questions, searches with no result and out-of-stock demand.
+* **Store tools:** product search and details, order status for the order's owner, digital downloads, store policies and site content.
+* **Sales playbook and rules:** persona, qualifying questions, objection handling, closing and keyword rules.
+* **Lead capture** in the chat, stored in your database and exportable to CSV.
+* **Human handoff and Inbox:** a clear status for visitors, a new-replies badge, take over and hand back, an optional webhook.
+* **AI Value & Performance:** AI cost per request, AI-assisted orders and conversation outcomes.
+* **Formatted answers:** lists, tables, links and product images.
+* **Voice input** (optional, off by default).
+* **Your brand:** name, logo, colour, font and suggested questions, with a live preview.
+* **Local-only mode:** answers from store data without any AI provider.
+* **Ready for AI agents** (WordPress 6.9+, off by default).
+* **Light, private and translation-ready:** the chat loads only when needed; personal-data export and erasure; HPOS and Cart and Checkout blocks supported.
 = Optional paid plans =
 …
 plugin; nothing in the free version is locked or time-limited.
+**Starter** — product variations with per-variation add-to-cart links, Telegram
+notifications for new leads and handoffs, a sales dashboard, cached answers
+for repeated questions, and the revenue of orders that followed a chat, per currency,
+on the AI Value & Performance tab.
+**Starter** — options, quantities and allowed discount codes on product cards in the chat;
+nightly AI labels of why shoppers did not buy, with a weekly email summary; a customer card in
+the Inbox; product variations with per-variation add-to-cart links; Telegram notifications for
+new leads and handoffs; a sales dashboard; cached answers for repeated questions; and the
+revenue of orders that followed a chat, per currency, on the AI Value & Performance tab.
 **Pro** — everything in Starter, plus coupon validation, automatic failover to a
 …
 conversation history, your sales playbook and business information, and product data from
 your own store, each time a visitor sends a message. Nothing is sent in local-only mode.
+If you choose "WordPress AI connection" (WordPress 7.0+), the same data goes through WordPress
+to the provider you connected in Settings > Connectors, under that provider's terms.
 * Anthropic (Claude) — https://www.anthropic.com/legal/privacy — https://www.anthropic.com/legal/consumer-terms
 * OpenAI — https://openai.com/policies/privacy-policy — https://openai.com/policies/terms-of-use
 * Google (Gemini) — https://policies.google.com/privacy — https://ai.google.dev/gemini-api/terms
+**Sales Insights AI labeling (Starter plan only, optional, off by default)** — the free
+version contains no code for this. If you turn it on, once a night the text of finished chats
+that did not lead to an order is sent to your AI provider, with email addresses and phone
+numbers replaced by placeholders, so the AI can label why the shopper did not buy. A monthly
+spending limit you set stops the job.
 **Link reading (optional, off by default)** — when you enable "Let the bot read links
 …
 permission_callback, and the endpoints the AI uses as tools are internal-only -
 they cannot be reached from outside the site. Visitor sessions use hashed tokens
+and chat messages are rate limited per session.
+and chat messages are rate limited per session. When a background AI reply is started
+through a loopback request, that request is signed and expires after 60 seconds.
+The plugin server never changes a shopper's cart: "Add to cart" in the chat calls
+the WooCommerce Store API from the shopper's own browser. The AI can only propose
+products that come from your catalog, and the card always reads the current price
+and stock from WooCommerce.
 Chat messages are rendered as DOM elements rather than injected HTML, and only
 …
 paragraph about this to Settings > Privacy.
+Sales Insights stores the questions the assistant could not answer, with email addresses
+and phone numbers hidden, and in the Starter plan the reason a chat did not lead to an
+order with a short quote. When a logged-in customer chats, or a customer proves they own
+an order, the conversation records that account or order number, so your team can see
+the customer card (Starter plan). The language of each conversation is stored to reply in
+it. All of this is included in the personal-data export and removed by the eraser.
+In the visitor's browser, the chat keeps its session token and, for the new-replies badge,
+the conversation number, the last message seen and when it was seen (localStorage). No
+message text is stored there.
 == Installation ==
 …
 AI provider for your own API key, or use local-only mode with no key at all.
+= Can this WooCommerce chatbot add products to the cart? =
+Yes. Product answers show cards with an Add to cart button, and the cart is updated by WooCommerce
+in the shopper's browser, so your prices, stock and cart rules apply. In the free version, products
+with options link to the product page; the Starter plan lets shoppers choose options and quantities
+on the card. Nothing is added until the shopper taps the button.
 = Can customers track their orders in the chat? =
+Yes. When a customer gives the order number together with the email address or phone number used
+for the order, the assistant shows the order status in the chat. Without that proof it reveals
+nothing about the order.
+Yes. The assistant shows an order card with the status, items and tracking number. Logged-in
+customers can ask for their recent orders. Guests give the order number together with the email
+address or phone number used for the order; without that proof the assistant reveals nothing.
+= Does it reply in the customer's language? =
+Yes, by default on new installs. It detects the language of each message and answers in it. Sites
+upgraded from an earlier version keep replying in the store's language until you change "Reply
+language" in Settings.
 = Which AI models does the chatbot work with? =
+Anthropic Claude, OpenAI and Google Gemini, with your own API key for each. You choose the
+Anthropic Claude, OpenAI and Google Gemini, with your own API key for each. On WordPress 7.0 and
+later you can also use the AI provider connected in Settings > Connectors. You choose the
 provider and can switch at any time.
+= What does Sales Insights show? =
+The questions shoppers asked that the assistant could not answer, grouped and ranked, what they
+searched for but could not find, and which products they wanted while out of stock. You can add
+an answer from the same screen. The Starter plan adds the reasons chats did not lead to an order and a
+weekly email summary.
+= Can AI agents read my product catalog (MCP)? =
+Yes, if you allow it. On WordPress 6.9 and later, turn on "AI agents" in Settings: the plugin
+registers read-only abilities for product search, product details and store policies. With the
+MCP Adapter plugin, MCP clients can use them. Orders, carts and customer data are never shared.
 = Does the shopping assistant recommend products? =
 Yes. It searches your synced WooCommerce catalog, recommends products that match what the shopper
 asked for and links to them. It only recommends products that exist in your store.
+asked for and shows them as cards. It only recommends products that exist in your store.
 = Do I need a paid AI subscription? =
 …
 and are billed directly by that provider. Local-only mode needs no key.
+= How much does the AI cost to run? =
+It depends on the provider and model you choose, and you pay the provider directly. In our
+internal test of 60 conversations with GPT-4o mini, the AI cost about US$0.0006 per conversation;
+larger models cost more. The AI Value & Performance tab shows what your own store actually spent.
+= How much does an AI chatbot for WooCommerce cost to run? =
+It depends on the provider and model you choose, and you pay the provider directly. In our test
+of 60 conversations on a real store with version 2.6.0, GPT-4o mini cost about US$0.0009 per
+conversation and Gemini 3.8 Flash about US$0.015. The AI Value & Performance tab shows what your
+own store actually spent.
 = Can I try it without an API key? =
 Yes. Local-only mode answers product, cart and order questions from your store data without
 calling any AI provider. Add a key later when you want full conversations.
+Yes. Local-only mode answers greetings, store policies, cart and order questions from your store
+data without calling any AI provider. Add a key later when you want full conversations.
 = Will it slow down my store? =
+The chat button is small, and the chat window and voice input load only when a visitor opens
+the chat. Nothing is loaded from third-party servers unless you pick a Google font.
+The chat button is small. The chat window, product cards, cart view and voice input load only
+when they are needed, and AI replies run in the background after a message is sent. While the
+chat is minimized after a recent conversation, it checks for new replies every 25 seconds, only
+while the browser tab is visible. Nothing is loaded from third-party servers unless you pick a
+Google font.
 = Is my store data sent to you? =
 …
 = Does it work without WooCommerce? =
 The chat and lead capture work on any WordPress site. Product search, catalog grounding and
 order lookup require WooCommerce.
+The chat and lead capture work on any WordPress site. Product search, product cards, catalog
+grounding and order lookup require WooCommerce.
 = Will it invent prices or stock? =
+No. The playbook forbids it and product facts come from lookups against your store. If the
+catalog has not been synced, the bot is told to say so and offer a handoff instead of guessing.
+No. Product facts come from lookups against your store, and product cards read the current price
+and stock from WooCommerce when the reply is shown. If the catalog has not been synced, the bot
+is told to say so and offer a handoff instead of guessing.
 = What counts as an "AI-assisted order"? =
 …
 An order placed within your attribution window (24 hours, 72 hours or 7 days) after the
 customer received an answer with products from your store, or clicked a product or cart link
 in the chat. Each order is counted once. Cancelled, failed and fully refunded orders are left
+out, and partial refunds are deducted. AI-assisted does not mean the AI was the only reason
 for the order.
+in the chat, or added a product to the cart from the chat. Each order is counted once.
+Cancelled, failed and fully refunded orders are left out, and partial refunds are deducted.
+AI-assisted does not mean the AI was the only reason for the order.
 = Is anything in the free version locked? =
 …
 == Changelog ==
+= 2.6.0 =
+* Added: add to cart in the chat. Product answers show cards with photo, current price, stock and rating, read from WooCommerce when the reply is shown. Simple products have an Add to cart button that uses the WooCommerce Store API in the shopper's browser; the plugin server never changes the cart. A cart view in the chat shows the items, subtotal and Checkout.
+* Added: order tracking cards in the chat, with status, date, items, total and tracking number with a Track link (WooCommerce Shipment Tracking, Advanced Shipment Tracking or an order field you choose in Settings). Logged-in customers can ask for their recent orders without giving an email address.
+* Added: Sales Insights tab: questions the assistant could not answer, grouped and ranked, with "Add answer" to teach the assistant; searches with no matching product; products wanted while out of stock. Email addresses and phone numbers are hidden.
+* Added: replies in the shopper's language (15 languages detected without an AI call). New installs reply in the customer's language; upgraded sites keep the store's language until you change "Reply language" in Settings.
+* Added (Starter): choose options and quantities on product cards, remove items and apply discount codes you allow; the assistant can prepare the card with the shopper's choice.
+* Added (Starter): nightly AI labels of why chats did not lead to an order, with quotes, a monthly spending limit and an optional weekly email summary.
+* Added (Starter): a customer card in the Inbox for logged-in customers and customers who proved an order: order count, total spent, last order and recent products. Shown only to users who can view WooCommerce orders.
+* Added: a badge on the chat button when a reply arrives while the chat is minimized.
+* Added: "WordPress AI connection" as an AI provider on WordPress 7.0 and later (Settings > Connectors).
+* Added: optional read-only abilities for AI agents (WordPress Abilities API, WordPress 6.9+): product search, product details and store policies. Off by default.
+* Added: after a week of use, once the assistant has answered at least 10 conversations or helped with an order, administrators are asked on the plugin screens whether they would leave a review on WordPress.org, with "Maybe later" and "Don't ask again". At most three times, never within a day of an AI error, and it can be turned off with a filter.
+* Changed: AI replies now run in the background after a message is sent, instead of inside the visitor's next request. At most 2 replies run at the same time by default. The chat checks for replies often right after a message and less often while idle.
+* Changed: product search also finds products when the shopper's words are in a different order or include extra words.
+* Changed: the plugin is now named "Ninhle AI Sales Assistant – AI Chatbot for WooCommerce".
+* Fixed: products hidden from the catalog could still be recommended.
+* Fixed: a product on sale for 0 was quoted at its regular price, and a sale scheduled for later was quoted before it started.
+* Fixed: questions that mention payment (for example "Do you have a plugin for QR payments?") were answered with the checkout link.
+* Fixed: logged-in customers were treated as guests in the chat, so their account could not be used to look up their orders.
+* Fixed: with Google Gemini, a saved model that Google no longer offers to new API keys made every reply fail. The plugin now falls back to the current Gemini Flash model and logs a reminder to update the setting.
+* Fixed: Gemini could return an empty reply when its thinking used up the answer length.
+* Fixed: with LiteSpeed Cache, the cart shown in the chat could be served from the page cache and look empty or out of date.
+* Fixed: when the AI provider was slow, the visitor could be told the assistant was still looking and then get no answer.
 = 2.5.0 =
 …
 == Upgrade Notice ==
+= 2.6.0 =
+Add to cart in the chat, order tracking with tracking numbers, replies in the shopper's language and Sales Insights. Data and settings are kept; replies stay in your store's language until you change "Reply language". The catalog refreshes within the hour.
 = 2.5.0 =
 Replies display with proper formatting and product images no longer break. Adds optional voice input (off by default). Your data and settings are kept. To refresh product images right away, click "Sync products now" in Settings; otherwise they refresh within the hour.
 …
 = 2.4.0 =
 New AI Value & Performance tab and a redesigned chat widget with a "Talk to a person" button. Statistics start on the day you upgrade. Check Settings > Business information: sample text from earlier versions is no longer used, so enter your real details.
-= 2.3.0 =
-Telegram notifications and other paid features now ship only in the Starter and Pro plans. Adds personal-data export/erasure and WooCommerce HPOS compatibility.

ninhle-ai-sales-assistant/trunk/src/JS/admin/components/Inbox.tsx

-              r3761175
+              r3765552
 import { api } from '../api';
 import { ConfirmBox, NoticeList, useConfirm, useNotices } from './Feedback';
+import { CustomerCard, CustomerCardData } from './CustomerCard';
 // Nhãn hiển thị (2.5.0): chủ shop đọc "Waiting for your team" thay vì mã human_active.
 …
 };
+export function Inbox() {
+/** openId: mở thẳng hội thoại này (link "Open chat" trong Sales Insights). */
+export function Inbox({ openId = null }: { openId?: number | null } = {}) {
     const { notices, push, dismiss } = useNotices();
     const confirmation = useConfirm();
 …
     const timeoutRef = useRef<number | null>(null);
     const lastMessageIdRef = useRef<number | null>(null);
+    // Thẻ khách (S12, Starter): chỉ có khi khách đã biết chắc; tải lại khi có tin mới (khách vừa chứng minh đơn).
+    const [customer, setCustomer] = useState<CustomerCardData | null>(null);
+    const shownIdRef = useRef<number | null>(null);
+    const loadCustomer = (id: number) => {
+        // Trả lời muộn của hội thoại trước không được hiện trên hội thoại đang mở.
+        api.get(`/admin/conversations/${id}/customer`)
+            .then(data => { if (shownIdRef.current === id) setCustomer(data?.card || null); })
+            .catch(() => { if (shownIdRef.current === id) setCustomer(null); });
+    };
     useEffect(() => { loadConversations(); }, []);
+    useEffect(() => {
+        if (!openId) return;
+        api.get(`/admin/conversations/${openId}`)
+            .then(conv => conv && selectConversation(conv))
+            .catch(() => push('error', 'This conversation no longer exists.'));
+    }, [openId]);
     const loadConversations = async () => {
 …
     const selectConversation = async (conv: any) => {
         setActiveConv(conv);
+        shownIdRef.current = conv.id;
+        setCustomer(null);
+        loadCustomer(conv.id);
         try {
             const data = await api.getMessages(conv.id);
 …
                 scrollToBottom();
                 pollIntervalRef.current = 5000;
+                loadCustomer(activeConv.id);
+            }
         } catch { pollIntervalRef.current = Math.min(pollIntervalRef.current * 2, 60000); }
 …
             try {
                 await api.deleteConversation(id);
                 if (activeConv?.id === id) { setActiveConv(null); setMessages([]); }
+                if (activeConv?.id === id) { setActiveConv(null); setMessages([]); setCustomer(null); shownIdRef.current = null; }
                 setSelectedIds(prev => { const n = new Set(prev); n.delete(id); return n; });
                 loadConversations();
 …
             try {
                 const result = await api.bulkDeleteConversations(Array.from(selectedIds));
                 if (activeConv && selectedIds.has(activeConv.id)) { setActiveConv(null); setMessages([]); }
+                if (activeConv && selectedIds.has(activeConv.id)) { setActiveConv(null); setMessages([]); setCustomer(null); shownIdRef.current = null; }
                 setSelectedIds(new Set());
                 loadConversations();
 …
                         </div>
                     </div>
+                    {customer && (
+                        <details className="smb-customer-inline">
+                            <summary>Customer: {customer.name || 'Guest customer'}</summary>
+                            <CustomerCard card={customer} />
+                        </details>
+                    )}
                     <div className="smb-commerce-chat-history">
                         {messages.map(m => (
 …
                 )}
             </div>
+            {activeConv && customer && (
+                <aside className="smb-customer-aside" aria-label="Customer">
+                    <CustomerCard card={customer} />
+                </aside>
+            )}
         </div>
         </>

ninhle-ai-sales-assistant/trunk/src/JS/admin/components/Settings.tsx

-              r3761175
+              r3765552
         smbcommerce_hide_on_checkout: '0',
         smbcommerce_voice_input_enabled: '0',
+        smbcommerce_reply_language: 'customer',
+        smbcommerce_coupon_allowlist: '',
+        smbcommerce_tracking_code_meta: '',
+        smbcommerce_tracking_carrier_meta: '',
+        smbcommerce_tracking_carrier: '',
+        smbcommerce_tracking_url_template: '',
+        smbcommerce_abilities_enabled: '0',
         smbcommerce_gemini_model: '',
         smbcommerce_anthropic_model: '',
 …
     const [features, setFeatures] = useState<any>({});
     const [premiumBuild, setPremiumBuild] = useState(true);
+    // Kết nối AI của WordPress 7.0+ (2.6.0, S7): máy chủ chỉ báo có/không.
+    const [wpAiAvailable, setWpAiAvailable] = useState(false);
+    // Abilities API cho AI agent (2.6.0, S8): WordPress 6.9+.
+    const [abilitiesSupported, setAbilitiesSupported] = useState(false);
     const [modelReport, setModelReport] = useState<any>(null);
     // Thông tin kinh doanh còn nguyên đoạn mẫu bản cũ tự nạp: bot không dùng cho tới khi chủ shop sửa.
 …
                     smbcommerce_hide_on_checkout: data.settings.smbcommerce_hide_on_checkout ?? '0',
                     smbcommerce_voice_input_enabled: data.settings.smbcommerce_voice_input_enabled ?? '0',
+                    smbcommerce_reply_language: data.settings.smbcommerce_reply_language || 'customer',
+                    smbcommerce_coupon_allowlist: data.settings.smbcommerce_coupon_allowlist || '',
+                    smbcommerce_tracking_code_meta: data.settings.smbcommerce_tracking_code_meta || '',
+                    smbcommerce_tracking_carrier_meta: data.settings.smbcommerce_tracking_carrier_meta || '',
+                    smbcommerce_tracking_carrier: data.settings.smbcommerce_tracking_carrier || '',
+                    smbcommerce_tracking_url_template: data.settings.smbcommerce_tracking_url_template || '',
+                    smbcommerce_abilities_enabled: data.settings.smbcommerce_abilities_enabled ?? '0',
                     smbcommerce_gemini_model: data.settings.smbcommerce_gemini_model || '',
                     smbcommerce_anthropic_model: data.settings.smbcommerce_anthropic_model || '',
 …
                 setFeatures(data.settings.smbcommerce_features || {});
                 setPremiumBuild(data.settings.smbcommerce_premium_build !== false);
+                setWpAiAvailable(data.settings.smbcommerce_wp_ai_available === true);
+                setAbilitiesSupported(data.settings.smbcommerce_abilities_supported === true);
                 setModelReport(data.settings.smbcommerce_model_report || null);
                 setSampleBusinessInfo(data.settings.smbcommerce_business_info_is_sample ? data.settings.smbcommerce_business_info : null);
 …
                 smbcommerce_hide_on_checkout: settings.smbcommerce_hide_on_checkout,
                 smbcommerce_voice_input_enabled: settings.smbcommerce_voice_input_enabled,
+                smbcommerce_reply_language: settings.smbcommerce_reply_language,
+                smbcommerce_coupon_allowlist: settings.smbcommerce_coupon_allowlist,
+                smbcommerce_tracking_code_meta: settings.smbcommerce_tracking_code_meta,
+                smbcommerce_tracking_carrier_meta: settings.smbcommerce_tracking_carrier_meta,
+                smbcommerce_tracking_carrier: settings.smbcommerce_tracking_carrier,
+                smbcommerce_tracking_url_template: settings.smbcommerce_tracking_url_template,
+                smbcommerce_abilities_enabled: settings.smbcommerce_abilities_enabled,
                 smbcommerce_gemini_model: settings.smbcommerce_gemini_model,
                 smbcommerce_anthropic_model: settings.smbcommerce_anthropic_model,
 …
                             <div className="smb-commerce-form-group">
+                                <label htmlFor="smb-reply-language">Reply language</label>
+                                <select
+                                    id="smb-reply-language"
+                                    value={settings.smbcommerce_reply_language}
+                                    onChange={e => setSettings({...settings, smbcommerce_reply_language: e.target.value})}
+                                >
+                                    <option value="customer">The customer's language (recommended)</option>
+                                    <option value="store">As in earlier versions: follow the sales playbook and site language</option>
+                                </select>
+                                <p className="description">
+                                    With the customer's language, the assistant replies in the language each
+                                    customer writes in and keeps product names, prices and order numbers exactly
+                                    as they are in your store. Fixed messages, such as the handoff confirmation,
+                                    follow the customer's language when this site has a translation for it.
+                                </p>
+                            </div>
+                            <div className="smb-commerce-form-group">
                                 <label>AI provider</label>
                                 <select
 …
                                     <option value="anthropic">Anthropic (Claude 3.5)</option>
                                     <option value="gemini">Google Gemini</option>
+                                    {(wpAiAvailable || settings.smbcommerce_ai_provider === 'wordpress') && (
+                                        <option value="wordpress">WordPress AI connection (Settings → Connectors)</option>
+                                    )}
                                 </select>
+                                {settings.smbcommerce_ai_provider === 'wordpress' && (
+                                    <p className="description">
+                                        {wpAiAvailable
+                                            ? 'Uses the AI provider you set up in Settings → Connectors. The key stays in WordPress; this plugin never reads it. The keys below are not needed for this option.'
+                                            : 'No AI provider is set up in Settings → Connectors any more. Set one up there, or choose another provider here.'}
+                                    </p>
+                                )}
                             </div>
 …
                         <div className="smb-commerce-card">
+                            <h3><span className="dashicons dashicons-cart"></span> Cart in the chat</h3>
+                            <p className="description" style={{marginTop: 0}}>
+                                Product cards in the chat have an Add to cart button and the chat shows the customer's
+                                cart. Everything goes through your store's own cart, so prices, stock and coupon rules
+                                are checked by WooCommerce as usual. The assistant never changes a cart by itself.
+                            </p>
+                            {!allowed('cart_actions_advanced') ? (
+                                <p className="description" id="smb-commerce-cart-plan-note">
+                                    Choosing product options on the card, changing quantities, removing items and applying
+                                    discount codes in the chat are available in the Starter plan.
+                                </p>
+                            ) : (
+                                <div className="smb-commerce-form-group">
+                                    <label htmlFor="smb-coupon-allowlist">Discount codes the assistant may offer</label>
+                                    <textarea
+                                        id="smb-coupon-allowlist"
+                                        rows={4}
+                                        placeholder={'WELCOME10, 10\nFREESHIP'}
+                                        value={settings.smbcommerce_coupon_allowlist}
+                                        onChange={e => setSettings({...settings, smbcommerce_coupon_allowlist: e.target.value})}
+                                    />
+                                    <p className="description">
+                                        One coupon code per line, up to 20. Add a comma and a number to cap the discount the
+                                        assistant may offer: a percentage for percentage coupons, an amount for fixed
+                                        coupons. The assistant offers a code only when a customer asks about discounts or
+                                        hesitates over the price, and shows an Apply button. Codes that are not listed here
+                                        are never offered. Leave it empty to turn this off.
+                                    </p>
+                                </div>
+                            )}
+                        </div>
+                        {abilitiesSupported && (
+                            <div className="smb-commerce-card">
+                                <h3><span className="dashicons dashicons-rest-api"></span> AI agents (Abilities API / MCP)</h3>
+                                <div className="smb-commerce-form-group toggle-group">
+                                    <label className="toggle-switch">
+                                        <input type="checkbox" checked={settings.smbcommerce_abilities_enabled === '1'}
+                                            onChange={e => setSettings({...settings, smbcommerce_abilities_enabled: e.target.checked ? '1' : '0'})} />
+                                        <span className="toggle-slider"></span>
+                                    </label>
+                                    <div>
+                                        <strong>Let AI agents read your public catalog</strong>
+                                        <p className="description" style={{margin: 0}}>
+                                            Adds three read-only abilities to WordPress: search products, product details and
+                                            store policies. With the MCP Adapter plugin installed, AI assistants and agents can
+                                            use them as tools. Only published, visible products and your policy texts are
+                                            shared; never orders, carts or customer data. Limited to 60 requests per hour per
+                                            visitor. Off by default.
+                                        </p>
+                                    </div>
+                                </div>
+                            </div>
+                        )}
+                        <div className="smb-commerce-card">
+                            <h3><span className="dashicons dashicons-location"></span> Order tracking</h3>
+                            <p className="description" style={{marginTop: 0}}>
+                                When a customer asks about an order, the chat shows an order card with its status and
+                                tracking number. Tracking numbers saved by WooCommerce Shipment Tracking or Advanced
+                                Shipment Tracking appear automatically. If your shipping plugin saves the tracking number
+                                in its own order field, enter that field's meta key below. Logged-in customers can ask
+                                about their orders without an order number.
+                            </p>
+                            <div className="smb-commerce-form-group">
+                                <label htmlFor="smb-tracking-code-meta">Tracking number meta key</label>
+                                <input id="smb-tracking-code-meta" type="text" placeholder="e.g. _ghn_order_code"
+                                    value={settings.smbcommerce_tracking_code_meta}
+                                    onChange={e => setSettings({...settings, smbcommerce_tracking_code_meta: e.target.value})} />
+                            </div>
+                            <div className="smb-commerce-form-group">
+                                <label htmlFor="smb-tracking-carrier-meta">Carrier meta key (optional)</label>
+                                <input id="smb-tracking-carrier-meta" type="text"
+                                    value={settings.smbcommerce_tracking_carrier_meta}
+                                    onChange={e => setSettings({...settings, smbcommerce_tracking_carrier_meta: e.target.value})} />
+                            </div>
+                            <div className="smb-commerce-form-group">
+                                <label htmlFor="smb-tracking-carrier">Carrier name (optional)</label>
+                                <input id="smb-tracking-carrier" type="text" placeholder="e.g. GHN"
+                                    value={settings.smbcommerce_tracking_carrier}
+                                    onChange={e => setSettings({...settings, smbcommerce_tracking_carrier: e.target.value})} />
+                                <p className="description">Used when there is no carrier meta key, or it is empty on an order.</p>
+                            </div>
+                            <div className="smb-commerce-form-group">
+                                <label htmlFor="smb-tracking-url">Tracking link (optional)</label>
+                                <input id="smb-tracking-url" type="url" placeholder="https://carrier.example/track?code={code}"
+                                    value={settings.smbcommerce_tracking_url_template}
+                                    onChange={e => setSettings({...settings, smbcommerce_tracking_url_template: e.target.value})} />
+                                <p className="description">
+                                    A web address with {'{code}'} where the tracking number goes. The chat shows a Track
+                                    button only when this is set. Meta keys may use letters, numbers, _ and -.
+                                </p>
+                            </div>
+                        </div>
+                        <div className="smb-commerce-card">
                             <h3><span className="dashicons dashicons-admin-tools"></span> Advanced features</h3>

ninhle-ai-sales-assistant/trunk/src/JS/admin/index.tsx

-              r3752682
+              r3765552
 import React, { useState } from 'react';
+import React, { useEffect, useState } from 'react';
 import { createRoot } from 'react-dom/client';
 import { Inbox } from './components/Inbox';
 …
 import { Settings } from './components/Settings';
 import { ValueDashboard } from './components/ValueDashboard';
+import { loadInsights } from './insightsLoader';
+import { t } from './i18n';
 import './style.css';
 const TABS = ['value', 'inbox', 'rules', 'leads'];
+const TABS = ['value', 'insights', 'inbox', 'rules', 'leads'];
 const TAB_KEY = 'smbcommerce_admin_tab';
 /** Tab đã mở lần trước (chỉ là tiện ích trên trình duyệt này; lỗi bộ nhớ thì về tab đầu). */
+/** Tab mở đầu: ?smb_tab= (link trong bản tin Sales Insights), rồi tab lần trước trên trình duyệt này. */
 function initialTab() {
+  const fromUrl = new URLSearchParams(window.location.search).get('smb_tab');
+  if (fromUrl && TABS.includes(fromUrl)) return fromUrl;
   try {
     const saved = window.localStorage.getItem(TAB_KEY);
 …
 const AdminApp = () => {
   const [activeTab, setActiveTabState] = useState(initialTab);
+  const [insightsMod, setInsightsMod] = useState<any>(null);
+  const [insightsFailed, setInsightsFailed] = useState(false);
+  const [inboxOpenId, setInboxOpenId] = useState<number | null>(null);
   const setActiveTab = (tab: string) => {
     setActiveTabState(tab);
 …
   };
   const valueTitle = (window as any).SMBCommerceAdmin?.i18n?.tab || 'AI Value & Performance';
+  const insightsTitle = (window as any).SMBCommerceAdmin?.i18n?.insightsTab || 'Sales Insights';
+  // Sales Insights (2.6.0): module riêng, chỉ tải khi mở tab.
+  useEffect(() => {
+    if (activeTab !== 'insights' || insightsMod) return;
+    setInsightsFailed(false);
+    loadInsights().then(mod => setInsightsMod(() => mod)).catch(() => setInsightsFailed(true));
+  }, [activeTab, insightsMod]);
+  const openConversation = (id: number) => {
+    setInboxOpenId(id);
+    setActiveTab('inbox');
+  };
+  const tab = (key: string, label: string) => (
+    <button className={`nav-tab ${activeTab === key ? 'nav-tab-active' : ''}`} onClick={() => setActiveTab(key)} aria-current={activeTab === key ? 'page' : undefined}>{label}</button>
+  );
   return (
 …
       <h1>Ninhle AI Sales Assistant Admin</h1>
       <h2 className="nav-tab-wrapper">
+        <button className={`nav-tab ${activeTab === 'value' ? 'nav-tab-active' : ''}`} onClick={() => setActiveTab('value')} aria-current={activeTab === 'value' ? 'page' : undefined}>{valueTitle}</button>
+        <button className={`nav-tab ${activeTab === 'inbox' ? 'nav-tab-active' : ''}`} onClick={() => setActiveTab('inbox')} aria-current={activeTab === 'inbox' ? 'page' : undefined}>Inbox</button>
+        <button className={`nav-tab ${activeTab === 'rules' ? 'nav-tab-active' : ''}`} onClick={() => setActiveTab('rules')} aria-current={activeTab === 'rules' ? 'page' : undefined}>Rules Engine</button>
+        <button className={`nav-tab ${activeTab === 'leads' ? 'nav-tab-active' : ''}`} onClick={() => setActiveTab('leads')} aria-current={activeTab === 'leads' ? 'page' : undefined}>Leads</button>
+        {tab('value', valueTitle)}
+        {tab('insights', insightsTitle)}
+        {tab('inbox', 'Inbox')}
+        {tab('rules', 'Rules Engine')}
+        {tab('leads', 'Leads')}
       </h2>
       <div style={{ marginTop: 20 }}>
           {activeTab === 'value' && <ValueDashboard />}
+          {activeTab === 'inbox' && <Inbox />}
+          {activeTab === 'insights' && (insightsMod
+            ? <insightsMod.SalesInsights onOpenConversation={openConversation} />
+            : insightsFailed
+              ? <div className="notice notice-error smb-inline-notice" role="alert"><p>{t('loadError')}</p></div>
+              : <p role="status" className="smb-value-status">{t('loading')}</p>)}
+          {activeTab === 'inbox' && <Inbox openId={inboxOpenId} />}
           {activeTab === 'rules' && <Rules />}
           {activeTab === 'leads' && <Leads />}

ninhle-ai-sales-assistant/trunk/src/JS/admin/style.css

-              r3752682
+              r3765552
+}
+/* Thẻ khách trong Inbox (2.6.0, S12): cột phải; màn hẹp thì thành khối thu gọn trên khung chat. */
+.smb-customer-aside {
+    width: 260px;
+    flex-shrink: 0;
+    border-left: 1px solid #ccd0d4;
+    overflow-y: auto;
+    background: #fff;
+    padding: 14px;
+}
+.smb-customer-inline {
+    display: none;
+    border-bottom: 1px solid #ccd0d4;
+    padding: 8px 15px;
+    background: #f6f7f7;
+}
+.smb-customer-inline summary {
+    cursor: pointer;
+    font-weight: 600;
+}
+.smb-customer-card h4 {
+    margin: 0 0 8px;
+    font-size: 14px;
+}
+.smb-customer-card dl {
+    margin: 0;
+}
+.smb-customer-card dt {
+    margin-top: 10px;
+    color: #646970;
+    font-size: 12px;
+}
+.smb-customer-card dd {
+    margin: 2px 0 0;
+    overflow-wrap: anywhere;
+}
+.smb-customer-card ul {
+    margin: 0;
+    padding-left: 16px;
+    list-style: disc;
+}
+.smb-customer-sub,
+.smb-customer-note {
+    color: #646970;
+    font-size: 12px;
+}
+.smb-customer-links {
+    margin: 12px 0 0;
+}
+.smb-customer-warn {
+    margin: 0 0 8px;
+    padding: 6px 8px;
+    background: #fcf9e8;
+    border-left: 3px solid #dba617;
+    font-size: 12px;
+}
+@media (max-width: 1100px) {
+    .smb-customer-aside {
+        display: none;
+    }
+    .smb-customer-inline {
+        display: block;
+    }
+}
 .smb-commerce-main-input {
     padding: 15px;
 …
     outline-offset: 2px;
+}
+/* Sales Insights (2.6.0, S6) */
+.smb-insights-grid {
+    display: grid;
+    grid-template-columns: repeat(auto-fit, minmax(320px, 1fr));
+    gap: 16px;
+    align-items: start;
+}
+.smb-insights-wide {
+    grid-column: 1 / -1;
+}
+.smb-insights-table td {
+    vertical-align: top;
+}
+.smb-insights-table td:nth-child(2),
+.smb-insights-table td:nth-child(3) {
+    white-space: nowrap;
+}
+.smb-insights-table td strong {
+    overflow-wrap: anywhere;
+}
+.smb-insights-actions {
+    display: flex;
+    flex-wrap: wrap;
+    gap: 6px 12px;
+    align-items: center;
+    justify-content: flex-end;
+}
+.smb-insights-tags {
+    display: flex;
+    flex-wrap: wrap;
+    gap: 4px;
+    margin-top: 4px;
+}
+.smb-insights-tag {
+    padding: 1px 8px;
+    border-radius: 999px;
+    background: #f0f0f1;
+    color: #50575e;
+    font-size: 11px;
+}
+.smb-insights-draft form {
+    display: grid;
+    gap: 8px;
+    max-width: 720px;
+}
+.smb-insights-draft label {
+    display: grid;
+    gap: 4px;
+    font-weight: 600;
+}
+.smb-insights-draft fieldset {
+    margin: 0;
+    padding: 0;
+    border: 0;
+}
+.smb-insights-draft fieldset label {
+    display: flex;
+    font-weight: 400;
+}
+.smb-insights-notes ul {
+    margin: 0;
+}
+.smb-insights-notes li {
+    padding: 6px 0;
+    border-top: 1px solid #f0f0f1;
+}
+.smb-insights-list li {
+    display: flex;
+    justify-content: space-between;
+    gap: 12px;
+    padding: 6px 0;
+    border-top: 1px solid #f0f0f1;
+}
+.smb-insights-list li > span:first-child {
+    min-width: 0;
+    overflow-wrap: anywhere;
+}
+.smb-insights-list li > span:last-child {
+    flex-shrink: 0;
+    text-align: right;
+}
+.smb-insights-list a,
+.smb-insights-list .button-link,
+.smb-insights-actions .button-link {
+    white-space: nowrap;
+}
+.smb-insights-why {
+    margin: 0;
+}
+.smb-insights-why li {
+    padding: 8px 0;
+    border-top: 1px solid #f0f0f1;
+}
+.smb-insights-why-row {
+    display: flex;
+    justify-content: space-between;
+    gap: 12px;
+}
+.smb-insights-bar {
+    height: 6px;
+    margin-top: 4px;
+    border-radius: 999px;
+    background: #f0f0f1;
+    overflow: hidden;
+}
+.smb-insights-bar span {
+    display: block;
+    height: 100%;
+    background: #2271b1;
+}
+.smb-insights-quote {
+    margin: 4px 0 0;
+    padding-left: 8px;
+    border-left: 3px solid #dcdcde;
+    color: #50575e;
+    font-size: 12px;
+    overflow-wrap: anywhere;
+}
+@media (max-width: 782px) {
+    .smb-insights-table thead {
+        display: none;
+    }
+    .smb-insights-table tr,
+    .smb-insights-table td {
+        display: block;
+        width: auto;
+    }
+    .smb-insights-table td[data-label]::before {
+        content: attr(data-label) ": ";
+        color: #646970;
+    }
+    .smb-insights-table td.smb-insights-actions {
+        display: flex;
+        justify-content: flex-start;
+    }
+    .smb-insights-list li > span:last-child {
+        flex-shrink: 1;
+    }
+}

ninhle-ai-sales-assistant/trunk/src/JS/widget/api.ts

-              r3752682
+              r3765552
     },
+    /**
+     * Gửi tin. Khách đã đăng nhập (2.6.0, S5): kèm nonce REST để máy chủ biết tài khoản ("đơn của tôi" không
+     * cần mã đơn). Nonce bị từ chối (trang cache cũ, phiên đăng nhập đã đổi) thì gửi lại như khách vãng lai.
+     */
     async sendMessage(conversationId: number, content: string, clientMessageId: string) {
+        const res = await fetch(`${BASE_URL}/chat/message`, {
+        const body = JSON.stringify({
+            conversation_id: conversationId,
+            content: content,
+            client_message_id: clientMessageId
+        });
+        const w = window.SMBCommerceWidget;
+        const send = (withNonce: boolean) => fetch(`${BASE_URL}/chat/message`, {
             method: 'POST',
+            headers: this.getHeaders(),
+            body: JSON.stringify({
+                conversation_id: conversationId,
+                content: content,
+                client_message_id: clientMessageId
+            })
+            headers: withNonce ? { ...this.getHeaders(), 'X-WP-Nonce': String(w.nonce) } : this.getHeaders(),
+            body
         });
+        const withNonce = !!(w && w.loggedIn && w.nonce);
+        let res = await send(withNonce);
+        if (withNonce && res.status === 403) {
+            const err = await res.clone().json().catch(() => ({} as any));
+            if (err && err.code === 'rest_cookie_invalid_nonce') res = await send(false);
+        }
         if (!res.ok) throw new Error('Failed to send message');
         return await res.json();
 …
      * request vẫn đi khi khách vừa bấm link rời trang; lỗi bỏ qua vì không ảnh hưởng tới chat.
      */
     event(conversationId: number, type: string, ref = '') {
+    event(conversationId: number, type: string, ref = '', extra: Record<string, number> = {}) {
         fetch(`${BASE_URL}/chat/event`, {
             method: 'POST',
             headers: this.getHeaders(),
             body: JSON.stringify({ conversation_id: conversationId, type, ref }),
+            body: JSON.stringify({ conversation_id: conversationId, type, ref, ...extra }),
             keepalive: true
         }).catch(() => { /* đo lường không được làm hỏng chat */ });

ninhle-ai-sales-assistant/trunk/src/JS/widget/components/ChatButton.tsx

-              r3761175
+              r3765552
     config: any;
     buttonRef?: Ref<HTMLButtonElement>;
+    /** Số tin chưa đọc khi khung chat thu nhỏ (2.6.0, S9). */
+    unread?: number;
+}
 export function ChatButton({ onClick, onIntent, config, buttonRef }: ChatButtonProps) {
+export function ChatButton({ onClick, onIntent, config, buttonRef, unread = 0 }: ChatButtonProps) {
     return (
         <button
 …
             onTouchStart={onIntent}
             onFocus={onIntent}
             aria-label={t('openChat')}
+            aria-label={unread > 0 ? `${t('openChat')} (${t('unreadMessages').replace('%d', String(unread))})` : t('openChat')}
             aria-haspopup="dialog"
+        >
 …
                 </svg>
             )}
+            {unread > 0 && <span className="smb-unread" aria-hidden="true">{unread > 9 ? '9+' : unread}</span>}
         </button>
     );

ninhle-ai-sales-assistant/trunk/src/JS/widget/components/ChatWindow.tsx

-              r3761175
+              r3765552
 import { toPlainText } from '../markdown';
 import { t } from '../i18n';
+import { nextDelay, nextError, nextIdle, POLL } from '../pollSchedule';
 import type { VoiceSession } from '../voice';
 type VoiceModule = typeof import('../voice');
+type CardsModule = typeof import('./ProductCards');
+type CartPanelModule = typeof import('./CartPanel');
+/**
+ * Thẻ sản phẩm (2.6.0) là chunk riêng: chỉ tải khi có tin nhắn kèm thẻ sản phẩm, thẻ đơn (S5) hoặc mã giảm giá
+ * đề xuất (Starter).
+ */
+function hasCards(m: { metadata?: any }): boolean {
+    const md = m.metadata;
+    const some = (key: string) => Array.isArray(md[key]) && md[key].length > 0;
+    return !!(md && (some('cards') || some('actions') || some('orders')));
+}
 /** Nhập bằng giọng nói (2.5.0): chủ shop bật, trang HTTPS, trình duyệt có Web Speech API (Firefox chưa có). */
 …
     order: 'stageOrder',
     handoff: 'stageHandoff',
+    queued: 'stageQueued',
 };
 …
     const [listening, setListening] = useState(false);
     const [voiceEnabled] = useState(() => voiceAvailable(config));
+    const [cardsMod, setCardsMod] = useState<CardsModule | null>(null);
+    // Giỏ trong chat (2.6.0, S4): chỉ khi có Store API; không có thì nút giỏ là link tới trang giỏ như trước.
+    const store = { api: config.storeApi || '', cartUrl: config.cartUrl || '', checkoutUrl: config.checkoutUrl || '' };
+    const [cartOpen, setCartOpen] = useState(false);
+    const [cartPanelMod, setCartPanelMod] = useState<CartPanelModule | null>(null);
+    const [cartCount, setCartCount] = useState<number | null>(null);
+    const [cartRefresh, setCartRefresh] = useState(0);
     const voiceModRef = useRef<VoiceModule | null>(null);
 …
     const cancelClearRef = useRef<HTMLButtonElement>(null);
     const lastMessageIdRef = useRef<number | null>(null);
+    const pollIntervalRef = useRef<number>(5000);
+    // Nhịp poll thích ứng (pollSchedule.ts): nhịp khi rảnh và nhịp lùi khi lỗi mạng.
+    const idleDelayRef = useRef<number>(POLL.idleStart);
+    const errorDelayRef = useRef<number>(0);
+    const stageRef = useRef<string | null>(null);
+    const statusRef = useRef<string>(initialStatus || 'bot_active');
     const timeoutRef = useRef<number | null>(null);
+    /** Lúc gửi tin đang chờ câu trả lời (0 = không chờ). */
+    const awaitingSinceRef = useRef<number>(0);
+    /** Ngôn ngữ khách đang viết, máy chủ nhận từ tin nhắn (2.6.0); null = chưa biết. */
+    const languageRef = useRef<string | null>(null);
     const lastMessage = messages.length > 0 ? messages[messages.length - 1] : null;
 …
     useEffect(() => { inputRef.current?.focus(); }, []);
+    useEffect(() => {
+        if (!cardsMod && messages.some(hasCards)) {
+            import('./ProductCards').then(mod => setCardsMod(() => mod)).catch(() => { /* mạng lỗi: vẫn còn chữ */ });
+        }
+    }, [messages]);
     // Tải sẵn module giọng nói khi khung chat mở (chỉ khi tính năng bật và trình duyệt hỗ trợ), để lúc khách
 …
     const applyState = (data: any) => {
         if (typeof data.status === 'string') setStatus(data.status);
+        if (typeof data.status === 'string') { setStatus(data.status); statusRef.current = data.status; }
         if ('agent_name' in data) setAgentName(data.agent_name || null);
+        if ('stage' in data) setStage(data.stage || null);
+        if ('stage' in data) { setStage(data.stage || null); stageRef.current = data.stage || null; }
+        if (typeof data.language === 'string' && data.language) languageRef.current = data.language;
     };
     const poll = async () => {
         if (document.visibilityState !== 'visible') {
+            timeoutRef.current = window.setTimeout(poll, pollIntervalRef.current);
+            // Tab ẩn: không gọi máy chủ; lượt poll chạy lại ngay khi tab hiện (visibilitychange).
+            timeoutRef.current = window.setTimeout(poll, POLL.idleMax);
             return;
+        }
+        let gotMessages = false;
         try {
             const data = await api.pollMessages(conversationId, lastMessageIdRef.current);
 …
                 const incoming = data.messages.filter((m: any) => m.sender_type !== 'user');
                 if (incoming.length > 0) {
+                    awaitingSinceRef.current = 0;
                     setIsTyping(false);
                     setStage(null);
 …
                     setLiveText(toPlainText(incoming[incoming.length - 1].content).slice(0, 300));
+                }
                 pollIntervalRef.current = 5000;
+                gotMessages = true;
+            }
+            errorDelayRef.current = 0;
+            idleDelayRef.current = nextIdle(idleDelayRef.current, gotMessages);
         } catch (err) {
+            pollIntervalRef.current = Math.min(pollIntervalRef.current * 2, 60000);
+        }
+        timeoutRef.current = window.setTimeout(poll, pollIntervalRef.current);
+    };
+            errorDelayRef.current = nextError(errorDelayRef.current);
+        }
+        timeoutRef.current = window.setTimeout(poll, nextPollDelay());
+    };
+    const nextPollDelay = () => nextDelay({
+        now: Date.now(),
+        awaitingSince: awaitingSinceRef.current,
+        stage: stageRef.current,
+        status: statusRef.current,
+        idleDelay: idleDelayRef.current,
+        errorDelay: errorDelayRef.current,
+    });
     useEffect(() => {
 …
         const handleVisibility = () => {
             if (document.visibilityState === 'visible') {
+                pollIntervalRef.current = 5000;
+                idleDelayRef.current = POLL.idleStart;
+                errorDelayRef.current = 0;
                 if (timeoutRef.current) clearTimeout(timeoutRef.current);
                 poll();
 …
     const pollSoon = () => {
         // Việc gọi AI được xếp hàng đợi và chính request poll là nơi chạy nó, nên poll ngay.
+        // Câu về giỏ hàng do chính lượt poll của khách trả lời (cần cookie phiên), nên poll ngay.
         if (timeoutRef.current) clearTimeout(timeoutRef.current);
         timeoutRef.current = window.setTimeout(poll, 100);
 …
     };
     // Ngôn ngữ nhận dạng: <html lang> của trang (P4 sẽ thay bằng ngôn ngữ hội thoại), rồi ngôn ngữ trình duyệt.
+    // Ngôn ngữ nhận dạng: ngôn ngữ khách đang viết trong hội thoại, rồi <html lang> của trang, rồi trình duyệt.
     const voiceLang = (mod: VoiceModule) => mod.pickLanguage(
         document.documentElement.lang,
+        languageRef.current || document.documentElement.lang,
         navigator.languages && navigator.languages.length ? navigator.languages : [navigator.language]
     );
 …
             const savedMsg = await api.sendMessage(conversationId, content, crypto.randomUUID());
             setMessages(prev => prev.map(m => m.id === tempMsg.id ? savedMsg : m));
+            if (status === 'bot_active') awaitingSinceRef.current = Date.now();
             pollSoon();
         } catch (err) {
 …
     // Bấm link trong chat: tương tác đủ điều kiện cho chỉ số đơn có AI hỗ trợ.
+    const toggleCart = () => {
+        if (cartOpen) { setCartOpen(false); return; }
+        import('./CartPanel').then(mod => { setCartPanelMod(() => mod); setCartOpen(true); }).catch(() => {
+            // Không tải được chunk: mở trang giỏ của WooCommerce như trước.
+            if (store.cartUrl) window.location.href = store.cartUrl;
+        });
+    };
+    const onCartAdd = (card: { id: number }, itemsCount: number, quantity = 1) => {
+        setCartCount(itemsCount);
+        setCartRefresh(n => n + 1);
+        api.event(conversationId, 'cart_add', String(card.id), { qty: quantity });
+    };
     const trackLink = (url: string) => {
         try {
 …
                 </div>
                 <div className="smb-chat-actions">
+                    {config.cartUrl && (
+                    {config.cartUrl && (store.api ? (
+                        <button type="button" className="smb-icon-btn smb-cart-btn" onClick={toggleCart} aria-expanded={cartOpen}
+                            aria-controls="smb-cart-panel" aria-label={t('cart')} title={t('cart')}>
+                            <Icon d={ICONS.cart} />
+                            {cartCount ? <span className="smb-cart-badge" aria-hidden="true">{cartCount > 99 ? '99+' : cartCount}</span> : null}
+                        </button>
+                    ) : (
                         <a className="smb-icon-btn" href={config.cartUrl} aria-label={t('cart')} title={t('cart')}><Icon d={ICONS.cart} /></a>
                     )}
+                    ))}
                     <button type="button" className="smb-icon-btn smb-expand-btn" onClick={() => setExpanded(!expanded)}
                         aria-pressed={expanded} aria-label={expanded ? t('collapse') : t('expand')} title={expanded ? t('collapse') : t('expand')}>
 …
             <div className="smb-chat-body">
+                {cartOpen && cartPanelMod && (
+                    <cartPanelMod.CartPanel store={store} refresh={cartRefresh} onClose={() => setCartOpen(false)} onCount={setCartCount}
+                        proVersion={config.proModule || ''} />
+                )}
                 {config.aiNotice && <p className="smb-ai-notice">{config.aiNotice}</p>}
 …
                 )}
                 {messages.map(m => (
+                {messages.map(m => [
                     <div key={m.id} className={`smb-msg ${m.sender_type === 'user' ? 'is-user' : m.sender_type === 'agent' ? 'is-agent' : 'is-bot'}`}>
                         <div className="smb-bubble"><MessageContent text={m.content} rich={m.sender_type !== 'user'} onLinkClick={trackLink} /></div>
+                    </div>
+                ))}
+                    </div>,
+                    cardsMod && m.sender_type !== 'user' && hasCards(m) ? (
+                        <div key={`${m.id}-cards`} className="smb-msg is-bot smb-msg-cards">
+                            <cardsMod.ProductCards metadata={m.metadata} onView={trackLink} store={store} onCartAdd={onCartAdd}
+                                proVersion={config.proModule || ''} onCouponApplied={() => setCartRefresh(n => n + 1)} />
+                            <cardsMod.OrderCards metadata={m.metadata} onView={trackLink} />
+                        </div>
+                    ) : null,
+                ])}
                 {isTyping && (

ninhle-ai-sales-assistant/trunk/src/JS/widget/i18n.ts

-              r3761175
+              r3765552
 const FALLBACK: Strings = {
     openChat: 'Open chat',
+    unreadMessages: 'new replies: %d',
     chatWindow: 'Chat with our assistant',
     cart: 'Cart',
 …
     stageOrder: 'Looking up your order…',
     stageHandoff: 'Connecting you with a team member…',
+    stageQueued: 'Waiting in line…',
+    productsLabel: 'Products',
+    cardsPrev: 'Previous products',
+    cardsNext: 'Next products',
+    cardView: 'View',
+    stockIn: 'In stock',
+    stockOut: 'Out of stock',
+    stockBackorder: 'On backorder',
+    priceAt: 'Price on %s',
+    addToCart: 'Add to cart',
+    adding: 'Adding…',
+    chooseOptions: 'Choose options',
+    addedToCart: 'Added to cart',
+    viewCart: 'View cart',
+    checkout: 'Checkout',
+    cartOutOfStock: 'Sorry, this item just sold out.',
+    cartLimit: "You can't add more of this item.",
+    cartError: "Couldn't add to cart.",
+    openProduct: 'Open the product page',
+    yourCart: 'Your cart',
+    closeCart: 'Close',
+    loadingCart: 'Loading your cart…',
+    cartLoadError: "Couldn't load your cart.",
+    cartEmpty: 'Your cart is empty.',
+    subtotal: 'Subtotal',
+    discount: 'Discount',
+    ordersLabel: 'Your orders',
+    orderTitle: 'Order #%s',
+    orderMore: 'and %d more',
+    orderTracking: 'Tracking number',
+    orderTrack: 'Track',
+    orderView: 'View order',
     resolutionQuestion: 'Did this answer your question?',
     yes: 'Yes',

ninhle-ai-sales-assistant/trunk/src/JS/widget/index.tsx

-              r3761175
+              r3765552
 import { api } from './api';
 import { onColor } from './color';
+import { PEEK_MS, countUnread, lastId, mergeMessages, readSeen, shouldPeek, writeSeen } from './peek';
 import './style.css';
 …
     const wasOpen = useRef(false);
     const [chatModule, setChatModule] = useState<ChatWindowModule | null>(null);
+    // Tin chưa đọc khi khung chat thu nhỏ (2.6.0, S9): peek.ts quyết định khi nào hỏi máy chủ.
+    const [unread, setUnread] = useState(0);
+    const seenRef = useRef({ id: 0, at: 0 });
+    const live = useRef({ isOpen, conversationId, status, messages });
+    live.current = { isOpen, conversationId, status, messages };
+    useEffect(() => {
+        if (conversationId === null) return;
+        const seen = readSeen(conversationId);
+        // Lần đầu trên trình duyệt này: coi mọi tin đã có là đã thấy.
+        seenRef.current = seen.id > 0 ? seen : { id: lastId(messages), at: Date.now() };
+        if (seen.id === 0) writeSeen(conversationId, seenRef.current.id, seenRef.current.at);
+        setUnread(countUnread(messages, seenRef.current.id));
+    }, [conversationId]);
+    useEffect(() => {
+        if (conversationId === null) return;
+        // Đang mở (mọi tin hiện ra là đã thấy) hoặc vừa thu nhỏ (hội thoại vừa có hoạt động).
+        // Ghi cả lúc đang mở, vì khách có thể đóng tab mà không thu nhỏ khung chat.
+        if (isOpen || wasOpen.current) {
+            seenRef.current = { id: lastId(messages), at: Date.now() };
+            writeSeen(conversationId, seenRef.current.id, seenRef.current.at);
+            setUnread(0);
+        }
+    }, [isOpen, messages]);
+    useEffect(() => {
+        const timer = window.setInterval(async () => {
+            const s = live.current;
+            if (!shouldPeek({ open: s.isOpen, conversationId: s.conversationId, status: s.status,
+                lastActivityAt: seenRef.current.at, visible: document.visibilityState === 'visible', now: Date.now() })) return;
+            try {
+                const data = await api.pollMessages(s.conversationId as number, lastId(s.messages) || null);
+                if (data.status) setStatus(data.status);
+                const incoming = (data.messages || []).filter((m: any) => Number(m.id) > lastId(live.current.messages));
+                if (!incoming.length) return;
+                const merged = mergeMessages(live.current.messages, incoming);
+                setMessages(merged);
+                seenRef.current = { ...seenRef.current, at: Date.now() };
+                writeSeen(s.conversationId as number, seenRef.current.id, seenRef.current.at);
+                setUnread(countUnread(merged, seenRef.current.id));
+            } catch { /* mạng lỗi: thử lại ở nhịp sau */ }
+        }, PEEK_MS);
+        return () => window.clearInterval(timer);
+    }, []);
     const prefetchChat = () => {
 …
                 />
             ) : (
                 <ChatButton onClick={openChat} onIntent={prefetchChat} config={config} buttonRef={launcherRef} />
+                <ChatButton onClick={openChat} onIntent={prefetchChat} config={config} buttonRef={launcherRef} unread={unread} />
             )}
         </div>

ninhle-ai-sales-assistant/trunk/src/JS/widget/style.css

-              r3761175
+              r3765552
 .smb-commerce-widget-container .smb-launcher:hover { transform: scale(1.06); }
+.smb-commerce-widget-container .smb-launcher.has-logo { overflow: hidden; }
+/* Ảnh logo tự bo tròn (luật img bên dưới), nên nút không cắt tràn: huy hiệu tin chưa đọc nằm ngoài vòng tròn. */
+.smb-commerce-widget-container .smb-launcher { position: relative; }
+/* Tin chưa đọc khi khung chat thu nhỏ (2.6.0, S9). */
+.smb-commerce-widget-container .smb-unread {
+  position: absolute;
+  top: -4px;
+  right: -4px;
+  min-width: 22px;
+  height: 22px;
+  padding: 0 6px;
+  box-sizing: border-box;
+  border-radius: 11px;
+  background: #d63638;
+  color: #fff;
+  border: 2px solid #fff;
+  font-size: 12px;
+  font-weight: 600;
+  line-height: 18px;
+  text-align: center;
+}
 .smb-launcher img { display: block; width: 100%; height: 100%; object-fit: cover; border-radius: 50%; }
 …
 .is-bot .smb-bubble { background: var(--smb-bg-soft); color: var(--smb-text); border-bottom-left-radius: 6px; }
 .is-agent .smb-bubble { background: #e8efff; color: var(--smb-text); border-bottom-left-radius: 6px; }
+/* Thẻ sản phẩm (2.6.0, S3): 2–3 thẻ cuộn ngang dưới câu trả lời. */
+.smb-msg.smb-msg-cards { max-width: 100%; width: 100%; margin-top: -2px; flex-direction: column; }
+.smb-cards { position: relative; width: 100%; }
+.smb-cards-track {
+  display: flex; gap: 8px; margin: 0; padding: 2px 2px 6px; list-style: none;
+  overflow-x: auto; scroll-snap-type: x mandatory; scrollbar-width: none; -webkit-overflow-scrolling: touch;
+}
+.smb-cards-track::-webkit-scrollbar { display: none; }
+.smb-pcard {
+  flex: 0 0 82%; max-width: 260px; scroll-snap-align: start;
+  display: flex; gap: 10px; align-items: flex-start; padding: 10px;
+  border: 1px solid rgba(15, 23, 42, .1); border-radius: 14px; background: var(--smb-bg); color: var(--smb-text);
+}
+.smb-cards.is-single .smb-pcard { flex-basis: 100%; max-width: 100%; }
+.smb-pcard-img { flex: 0 0 64px; width: 64px; height: 64px; border-radius: 10px; object-fit: cover; background: var(--smb-bg-soft); }
+.smb-pcard-body { min-width: 0; display: flex; flex-direction: column; gap: 2px; font-size: 13px; line-height: 1.35; }
+.smb-commerce-widget-container .smb-pcard-name {
+  color: var(--smb-text); font-weight: 600; text-decoration: none;
+  display: -webkit-box; -webkit-line-clamp: 2; -webkit-box-orient: vertical; overflow: hidden;
+}
+.smb-commerce-widget-container .smb-pcard-name:hover { text-decoration: underline; }
+.smb-pcard-price { margin: 0; font-weight: 600; }
+.smb-pcard-price del { margin-right: 6px; color: var(--smb-text-soft); font-weight: 400; }
+.smb-pcard-stock { margin: 0; font-size: 12px; color: #15803d; }
+.smb-pcard-stock.is-outofstock { color: #b42318; }
+.smb-pcard-stock.is-onbackorder { color: #b45309; }
+.smb-pcard-at { margin: 0; font-size: 11px; color: var(--smb-text-soft); }
+.smb-pcard-actions { display: flex; gap: 6px; margin-top: 6px; flex-wrap: wrap; }
+/* Tiền tố container: thắng reset ".smb-commerce-widget-container a" (bỏ viền, nền, padding). */
+.smb-commerce-widget-container .smb-pcard-btn {
+  display: inline-flex; align-items: center; min-height: 32px; padding: 0 12px; border-radius: 999px;
+  border: 1px solid var(--smb-primary); color: var(--smb-primary); background: transparent;
+  font-size: 13px; font-weight: 600; text-decoration: none; cursor: pointer;
+}
+.smb-commerce-widget-container .smb-pcard-btn:hover { background: var(--smb-primary); color: var(--smb-on-primary); }
+.smb-commerce-widget-container .smb-cards-nav {
+  position: absolute; top: 50%; transform: translateY(-50%); z-index: 1;
+  width: 30px; height: 30px; border-radius: 50%; border: 0; cursor: pointer;
+  background: var(--smb-bg); color: var(--smb-text); border: 1px solid rgba(15, 23, 42, .12);
+  box-shadow: 0 2px 8px rgba(15, 23, 42, .18); font-size: 20px; font-weight: 600; line-height: 1;
+}
+.smb-commerce-widget-container .smb-cards-nav.is-prev { left: -4px; }
+.smb-commerce-widget-container .smb-cards-nav.is-next { right: -4px; }
+.smb-pcard-btn:focus-visible, .smb-cards-nav:focus-visible, .smb-pcard-name:focus-visible { outline: 2px solid var(--smb-focus); outline-offset: 2px; }
+@media (hover: none) { .smb-commerce-widget-container .smb-cards-nav { display: none; } }
+/* Giỏ hàng trong chat (2.6.0, S4). */
+.smb-commerce-widget-container .smb-pcard-btn.is-primary { background: var(--smb-primary); color: var(--smb-on-primary); }
+.smb-commerce-widget-container .smb-pcard-btn.is-primary:hover { filter: brightness(1.08); }
+.smb-commerce-widget-container .smb-pcard-btn[disabled] { opacity: .7; cursor: progress; }
+.smb-commerce-widget-container .smb-pcard-link { color: var(--smb-primary); text-decoration: underline; font-size: 13px; }
+.smb-pcard-added { display: flex; flex-wrap: wrap; align-items: center; gap: 6px 10px; }
+.smb-pcard-added-text { color: #15803d; font-weight: 600; font-size: 13px; }
+.smb-pcard-error { flex-basis: 100%; color: #b42318; font-size: 12px; }
+.smb-commerce-widget-container .smb-cart-btn { position: relative; }
+.smb-cart-badge {
+  position: absolute; top: 2px; right: 2px; min-width: 16px; height: 16px; padding: 0 4px; border-radius: 999px;
+  background: #fff; color: var(--smb-primary); font-size: 10px; font-weight: 700; line-height: 16px; text-align: center;
+}
+.smb-cart-panel {
+  margin: 0 0 8px; padding: 12px 14px; border-radius: 16px; background: var(--smb-bg);
+  border: 1px solid rgba(15, 23, 42, .12); box-shadow: 0 6px 18px rgba(15, 23, 42, .12);
+}
+.smb-cart-head { display: flex; align-items: center; justify-content: space-between; gap: 8px; margin-bottom: 6px; }
+.smb-cart-head h3 { margin: 0; font-size: 15px; font-weight: 700; color: var(--smb-text); }
+.smb-cart-head h3:focus { outline: none; }
+.smb-cart-note { margin: 4px 0; font-size: 13px; color: var(--smb-text-soft); }
+.smb-cart-items { list-style: none; margin: 0; padding: 0; }
+.smb-cart-item { display: flex; gap: 8px; align-items: baseline; padding: 6px 0; border-bottom: 1px solid rgba(15, 23, 42, .08); font-size: 13px; }
+.smb-cart-name { flex: 1; min-width: 0; overflow-wrap: anywhere; }
+.smb-cart-qty { color: var(--smb-text-soft); white-space: nowrap; }
+.smb-cart-line { font-weight: 600; white-space: nowrap; }
+.smb-cart-subtotal { display: flex; justify-content: space-between; margin: 8px 0; font-size: 14px; }
+.smb-cart-options { display: block; font-size: 12px; color: var(--smb-text-soft); }
+/* Thẻ đơn hàng (2.6.0, S5). */
+.smb-ocards { list-style: none; margin: 0; padding: 0; display: flex; flex-direction: column; gap: 8px; width: 100%; }
+.smb-ocard {
+  padding: 10px 12px; border: 1px solid rgba(15, 23, 42, .1); border-radius: 14px;
+  background: var(--smb-bg); color: var(--smb-text); font-size: 13px; line-height: 1.4;
+}
+.smb-ocard-head { display: flex; flex-wrap: wrap; align-items: center; justify-content: space-between; gap: 4px 8px; }
+.smb-ocard-status { padding: 2px 8px; border-radius: 999px; font-size: 12px; font-weight: 600; background: var(--smb-bg-soft); color: var(--smb-text); }
+.smb-ocard-status.is-processing, .smb-ocard-status.is-on-hold { background: #fef3c7; color: #92400e; }
+.smb-ocard-status.is-completed { background: #dcfce7; color: #166534; }
+.smb-ocard-status.is-cancelled, .smb-ocard-status.is-failed, .smb-ocard-status.is-refunded { background: #fee2e2; color: #991b1b; }
+.smb-ocard-meta { margin: 4px 0 0; color: var(--smb-text-soft); font-size: 12px; }
+.smb-commerce-widget-container .smb-ocard-items { list-style: none; margin: 6px 0 0; padding: 0; }
+.smb-ocard-items li { overflow-wrap: anywhere; }
+.smb-ocard-more { color: var(--smb-text-soft); }
+.smb-ocard-track { display: flex; flex-wrap: wrap; align-items: center; justify-content: space-between; gap: 6px; margin: 8px 0 0; }
+.smb-ocard-track code { font-size: 12px; overflow-wrap: anywhere; }
+.smb-ocard .smb-pcard-link { display: inline-block; margin-top: 6px; }
+.smb-cart-discount { display: flex; justify-content: space-between; margin: -4px 0 8px; font-size: 13px; color: #15803d; }
+.smb-cart-actions { display: flex; gap: 8px; flex-wrap: wrap; }
 .smb-commerce-widget-container .message-link { color: #1d4ed8; text-decoration: underline; overflow-wrap: anywhere; }

ninhle-ai-sales-assistant/trunk/src/JS/widget/voice.ts

r3761175	r3765552
25	25	vi: 'vi-VN', en: 'en-US', th: 'th-TH', id: 'id-ID', ms: 'ms-MY', ja: 'ja-JP', ko: 'ko-KR', zh: 'zh-CN',
26	26	fr: 'fr-FR', de: 'de-DE', es: 'es-ES', pt: 'pt-BR', it: 'it-IT', ru: 'ru-RU', nl: 'nl-NL', pl: 'pl-PL',
27		tr: 'tr-TR', hi: 'hi-IN', ar: 'ar-SA', fil: 'fil-PH', km: 'km-KH', lo: 'lo-LA',
	27	tr: 'tr-TR', hi: 'hi-IN', ar: 'ar-SA', fil: 'fil-PH', km: 'km-KH', lo: 'lo-LA', uk: 'uk-UA',
28	28	};
29	29

ninhle-ai-sales-assistant/trunk/src/PHP/AI/AIProviderFactory.php

-              r3747521
+              r3765552
     /** Khoá setting chứa API key tương ứng mỗi provider. */
     private static function key_setting($provider) {
+    public static function key_setting($provider) {
         $map = [
             'openai' => 'smbcommerce_openai_key',
 …
         ];
         return $map[$provider] ?? '';
+    }
+    /** Provider dùng được: có khoá API trong plugin, hoặc (WordPress) có nhà cung cấp trong Connectors. */
+    public static function is_configured($provider) {
+        if ($provider === Providers\WordPressAiProvider::NAME) {
+            return Providers\WordPressAiProvider::available();
+        }
+        $key_setting = self::key_setting($provider);
+        return $key_setting !== '' && !empty(SettingsManager::get_setting($key_setting));
+    }
 …
                 if (class_exists('\\Smartbuy\SMBCommerce\\AI\\Providers\\GeminiProvider')) {
                     return new Providers\GeminiProvider();
+                }
+                break;
+            // Kết nối AI của WordPress 7.0+ (2.6.0, S7): khoá nằm trong Settings → Connectors của WordPress.
+            case Providers\WordPressAiProvider::NAME:
+                if (Providers\WordPressAiProvider::available()) {
+                    return new Providers\WordPressAiProvider();
+                }
                 break;
 …
         $chain = [];
         foreach ($order as $name) {
+            $key_setting = self::key_setting($name);
+            if ($key_setting === '' || empty(SettingsManager::get_setting($key_setting))) {
+            if (!self::is_configured($name)) {
                 continue;
+            }

ninhle-ai-sales-assistant/trunk/src/PHP/AI/AIService.php

-              r3752682
+              r3765552
             $user_context .= "No user info provided yet. Do not assume their name.\n";
+        }
+        $user_context .= "- Order history: unknown. Never invent orders. To look one up, call the get_order_status tool after the customer provides an order code or email.\n";
+        if (\Smartbuy\SMBCommerce\Support\CustomerContext::user_id() > 0 && class_exists('WooCommerce')) {
+            // S5: khách đăng nhập lúc gửi tin; tài khoản là bằng chứng sở hữu đơn.
+            $user_context .= "- The customer is logged in to their store account. For questions about their orders or deliveries, call get_my_orders first; do not ask for an order number, email or phone. Never invent orders.\n";
+        } else {
+            $user_context .= "- Order history: unknown. Never invent orders. To look one up, call the get_order_status tool after the customer provides an order code or email.\n";
+        }
         // Tin nhắn mới nhất của khách: dùng làm từ khoá truy vấn catalog và trích nội dung link/file.
 …
         // WooCommerce Product RAG Context
         $product_context = '';
+        $context_ids = [];
         if (class_exists('\\Smartbuy\SMBCommerce\\WooCommerce\\WooCommerceProductScanner')) {
             $scanner = new \Smartbuy\SMBCommerce\WooCommerce\WooCommerceProductScanner();
 …
                 $latest_user_message !== '' ? [$latest_user_message] : []
             );
+            $context_ids = $scanner->context_ids();
+        }
 …
         $sales_playbook = SalesPlaybook::build($playbook_state);
+        $capability_limits = self::capability_limits();
+        // Starter (S4): đặt sẵn sản phẩm khách đã chọn, mã giảm giá chủ shop cho phép; '' ở bản Free.
+        $woo = class_exists('WooCommerce');
+        $cart_actions_prompt = $woo ? \Smartbuy\SMBCommerce\Commerce\Woo\CartActionService::prompt_block() : '';
+        $capability_limits = self::capability_limits($woo && \Smartbuy\SMBCommerce\Commerce\Woo\CartActionService::offers_coupons());
         // Kịch bản đứng đầu để định hình vai trò, sau đó mới tới ràng buộc và dữ liệu.
 …
             $guardrails,
             $capability_limits,
+            $cart_actions_prompt,
             $master_prompt,
             $handoff_instructions,
             $suggestion_instructions,
+            // Thẻ sản phẩm (2.6.0, S3): chỉ có nghĩa khi có cửa hàng WooCommerce.
+            class_exists('WooCommerce') ? \Smartbuy\SMBCommerce\Commerce\CardBuilder::PROMPT : '',
+            // Sales Insights (2.6.0, S6): model đánh dấu câu nó không trả lời được từ dữ liệu của shop.
+            \Smartbuy\SMBCommerce\Insights\InsightsRecorder::PROMPT,
             $user_context,
             $history_digest,
 …
                 $final_system_prompt .= "\n\n[SUPPLEMENTAL CONTEXT EXTRACTED FROM USER'S LINKS/FILES]\n" . $extracted_content;
+            }
+        }
+        // Ngôn ngữ trả lời (S2): khối đặt CUỐI, sau phần cố định để prompt cache của nhà cung cấp vẫn
+        // trúng; nằm trong khoá cache câu trả lời bên dưới nên mỗi ngôn ngữ có câu trả lời riêng.
+        $language_block = ReplyLanguage::prompt_block($conversation['language'] ?? null);
+        if ($language_block !== '') {
+            $final_system_prompt .= "\n\n" . $language_block;
+        }
 …
         if (\Smartbuy\SMBCommerce\Commerce\LocalResolver::is_local($routing)) {
+            // Câu trả lời tại chỗ về đơn hàng cũng có thẻ đơn (S5): LocalHandler ghi đơn đã kiểm vào sổ.
+            ToolResultLedger::reset();
             $local_reply = \Smartbuy\SMBCommerce\Commerce\LocalHandler::handle($routing);
             if ($local_reply !== null && $local_reply !== '') {
+                MessageRepository::add_message($conversation_id, 'system', $local_reply);
+                $local_orders = \Smartbuy\SMBCommerce\Commerce\CardBuilder::order_cards($local_reply);
+                \Smartbuy\SMBCommerce\Commerce\CustomerProof::from_ledger($conversation_id);
+                MessageRepository::add_message($conversation_id, 'system', $local_reply, null, $local_orders ? ['orders' => $local_orders] : null);
                 self::log_ai_request($conversation_id, 'chat', 0, 0, 0, 'local', false, $routing['reason']);
                 return true;
 …
                 \Smartbuy\SMBCommerce\Commerce\RoutingReason::UNRESOLVED_LOCAL_ONLY
             );
+            \Smartbuy\SMBCommerce\Insights\InsightsRecorder::unanswered($conversation_id, 'local_only');
             return true;
+        }
 …
         $rounds = 0;
         $tool_handoff_priority = null;
+        // Model chuyển nhân viên vì thiếu thông tin (create_handoff cause=missing_information): câu chưa trả lời được.
+        $handoff_missing_info = false;
         // Gom kết quả tool để đối chiếu số liệu trong câu trả lời cuối.
         $grounding_from_tools = '';
 …
             'contact_id' => (int) ($conversation['contact_id'] ?? 0),
         ]);
+        // Sản phẩm tool trả về trong lượt này, cùng sản phẩm thật trong [PRODUCT CATALOG] của lượt: chỉ chúng mới
+        // được hiện thành thẻ hoặc đề xuất vào giỏ.
+        ToolResultLedger::reset();
+        ToolResultLedger::know($context_ids);
         while (!empty($tool_calls) && $rounds < self::MAX_TOOL_ROUNDS) {
 …
                 self::set_stage($conversation_id, self::STAGE_BY_TOOL[$tool_name] ?? 'thinking');
                 $result = ToolExecutor::execute_tool($tool_name, $tool_params);
+                ToolResultLedger::record($tool_name, $result);
+                \Smartbuy\SMBCommerce\Insights\InsightsRecorder::tool_result($conversation_id, $tool_name, $tool_params, $result);
                 // Gọi tool handoff nghĩa là thật sự phải chuyển cho người thật,
 …
                 if ($tool_name === 'create_handoff' && !empty($result['success'])) {
                     $tool_handoff_priority = $tool_params['priority'] ?? 'normal';
+                    $handoff_missing_info = ($tool_params['cause'] ?? '') === 'missing_information';
+                }
 …
             // Provider tự dựng message theo định dạng của mình.
             $provider->append_tool_turn($messages_context, $assistant_message, $tool_results);
+            // Lượt chạy nền gần hết ngân sách (TurnClock): đừng mở thêm lời gọi chắc chắn bị cắt giữa chừng.
+            $left = TurnClock::remaining();
+            if ($left !== null && $left < 15) {
+                \Smartbuy\SMBCommerce\Support\Log::error('Ninhle AI Sales Assistant: tool round ' . $rounds . ' skipped, the background turn is out of time.');
+                break;
+            }
             $call_start = microtime(true);
 …
         $reply_content = self::clean_reply($raw_reply);
+        // Thẻ sản phẩm (S3): đọc và bỏ dấu [[show:…]] TRƯỚC khối gợi ý, vì khối gợi ý thiếu thẻ đóng
+        // sẽ nuốt mọi thứ phía sau nó.
+        $card_result = \Smartbuy\SMBCommerce\Commerce\CardBuilder::from_reply($reply_content);
+        $reply_content = $card_result['text'];
+        // Sales Insights (S6): dấu [[unknown]] = câu này không trả lời được từ dữ liệu của shop.
+        $unknown = \Smartbuy\SMBCommerce\Insights\InsightsRecorder::strip_unknown($reply_content);
+        $reply_content = $unknown['text'];
+        // Starter (S4): thẻ đề xuất kèm lựa chọn sẵn, và mã giảm giá có nút áp.
+        $cards = ToolResultLedger::merge_action_cards($card_result['cards']);
+        $cart_actions = ToolResultLedger::actions();
         // Hết vòng mà model vẫn đòi gọi tool: đừng trả về câu rỗng cho khách.
         if (!empty($tool_calls) && trim($reply_content) === '') {
+            $reply_content = __('I am still looking this up for you, one moment please.', 'ninhle-ai-sales-assistant');
+            // Không còn gì chạy tiếp sau câu này: đừng hứa "một lát nữa" (câu cũ làm khách chờ mãi, staging 25/10).
+            $reply_content = __('Sorry, I could not finish looking that up. Please ask me again in a moment.', 'ninhle-ai-sales-assistant');
+        }
 …
+            }
+        }
+        if (!empty($cards)) {
+            $metadata = (array) $metadata + ['cards' => $cards];
+        }
+        if (!empty($cart_actions)) {
+            $metadata = (array) $metadata + ['actions' => $cart_actions];
+        }
+        // Thẻ đơn (S5): đơn đã qua kiểm sở hữu trong lượt, chọn theo câu trả lời.
+        $order_cards = \Smartbuy\SMBCommerce\Commerce\CardBuilder::order_cards($reply_content);
+        \Smartbuy\SMBCommerce\Commerce\CustomerProof::from_ledger($conversation_id);
+        if (!empty($order_cards)) {
+            $metadata = (array) $metadata + ['orders' => $order_cards];
+        }
         // --- Đối chiếu mọi con số tiền với dữ liệu thật đã đưa cho model ---
 …
         $saved_reply = MessageRepository::add_message($conversation_id, 'system', $reply_content, null, $metadata);
         self::record_reply_events($conversation_id, $saved_reply, $products_shown, $product_lookups);
+        // Sales Insights (S6): một tin của khách chỉ tính một lần; lý do đầu tiên khớp được ghi.
+        if ($unknown['unknown']) {
+            \Smartbuy\SMBCommerce\Insights\InsightsRecorder::unanswered($conversation_id, 'unknown');
+        } elseif ($product_lookups > 0 && $products_shown === 0) {
+            \Smartbuy\SMBCommerce\Insights\InsightsRecorder::unanswered($conversation_id, 'no_data');
+        } elseif ($handoff_missing_info) {
+            \Smartbuy\SMBCommerce\Insights\InsightsRecorder::unanswered($conversation_id, 'handoff');
+        }
         // Chỉ cache khi lượt này không gọi tool nào — kết quả tool là dữ liệu sống.
 …
         'get_product_variations' => 'products',
         'get_order_status' => 'order',
+        'get_my_orders' => 'order',
         'get_customer_downloads' => 'order',
         'create_handoff' => 'handoff',
 …
      * HỢP LỆ, bot trả lời "mã không hợp lệ". Trả về '' khi gói đã có đủ công cụ.
      */
     private static function capability_limits() {
+    private static function capability_limits($has_coupon_offers = false) {
         $gate = '\\Smartbuy\\SMBCommerce\\Licensing\\LicenseGate';
         $limits = [];
         if (!$gate::can('coupon_tools')) {
+            $limits[] = '- You cannot check coupon or discount codes. Never say a code is valid, invalid, expired or how much it saves. Tell the customer to enter the code in the cart or at checkout, where the store applies it automatically.';
+            $limits[] = '- You cannot check coupon or discount codes. Never say a code is valid, invalid, expired or how much it saves. Tell the customer to enter the code in the cart or at checkout, where the store applies it automatically.'
+                . ($has_coupon_offers ? ' The only exception is the store-approved codes under [COUPONS YOU MAY OFFER].' : '');
+        }
         if (!$gate::can('product_variations')) {
 …
      *                    và retry_count; rỗng với lượt không gọi AI (local, cache, local_only).
      */
     private static function log_ai_request($conversation_id, $request_type, $prompt_tokens, $completion_tokens, $latency_ms, $provider_name, $error_flag, $decision, array $call = []) {
+    public static function log_ai_request($conversation_id, $request_type, $prompt_tokens, $completion_tokens, $latency_ms, $provider_name, $error_flag, $decision, array $call = []) {
         global $wpdb;
         $table = $wpdb->prefix . SMBCOMMERCE_PREFIX . 'ai_logs';

ninhle-ai-sales-assistant/trunk/src/PHP/AI/Providers/ClaudeProvider.php

-              r3752682
+              r3765552
+    }
+    /**
+     * Một lần gọi không tool cho việc chạy nền (2.6.0, S6: gán nhãn Sales Insights).
+     *
+     * @param array $options model (thay model chat), max_tokens, json (chỉ là gợi ý: Anthropic theo prompt).
+     * @return array{text: string, usage: array}|\WP_Error
+     */
+    public function complete($system, $user, array $options = []) {
+        if (empty($this->api_key)) {
+            return new \WP_Error('missing_key', 'Anthropic API Key is missing');
+        }
+        $model = (string) ($options['model'] ?? $this->model);
+        $response = $this->call_api([
+            'model' => $model,
+            'max_tokens' => (int) ($options['max_tokens'] ?? 400),
+            'system' => (string) $system,
+            'messages' => [['role' => 'user', 'content' => (string) $user]],
+        ]);
+        if (is_wp_error($response)) {
+            return $response;
+        }
+        $text = '';
+        foreach ((array) ($response['content'] ?? []) as $block) {
+            if (is_array($block) && ($block['type'] ?? '') === 'text') {
+                $text .= (string) ($block['text'] ?? '');
+            }
+        }
+        $cache_read = (int) ($response['usage']['cache_read_input_tokens'] ?? 0);
+        $cache_write = (int) ($response['usage']['cache_creation_input_tokens'] ?? 0);
+        return [
+            'text' => $text,
+            'usage' => [
+                'prompt_tokens' => (int) ($response['usage']['input_tokens'] ?? 0) + $cache_read + $cache_write,
+                'completion_tokens' => (int) ($response['usage']['output_tokens'] ?? 0),
+                'cached_input_tokens' => $cache_read,
+                'cache_write_tokens' => $cache_write,
+                'model' => (string) ($response['model'] ?? $model),
+                'reported' => isset($response['usage']),
+            ],
+        ];
+    }
     public function append_tool_turn(&$messages_context, $assistant_message, $tool_results) {
         if (!empty($assistant_message)) {
 …
             ],
             'body'    => wp_json_encode($payload),
+            'timeout' => 30,
+            // 30 s trong request của khách; lượt chạy nền chờ lâu hơn trong ngân sách của lượt (TurnClock).
+            'timeout' => class_exists('\\Smartbuy\\SMBCommerce\\AI\\TurnClock') ? \Smartbuy\SMBCommerce\AI\TurnClock::http_timeout(30) : 30,
         ]);

ninhle-ai-sales-assistant/trunk/src/PHP/AI/Providers/GeminiProvider.php

-              r3752682
+              r3765552
     // ngừng lần lượt và khi đó mọi lượt chat đều lỗi 404 (đo trên staging 2026-10-09).
     const DEFAULT_MODEL = 'gemini-flash-latest';
+    /** Token cộng thêm vào max_tokens của complete() cho phần suy nghĩ của model. */
+    const THINKING_HEADROOM = 2048;
     private $model = self::DEFAULT_MODEL;
 …
         $response = $this->call_api($payload);
         if (is_wp_error($response)) {
             return $response;
+        }
+        $reply = '';
+        if (isset($response['candidates'][0]['content']['parts'][0]['text'])) {
+            $reply = $response['candidates'][0]['content']['parts'][0]['text'];
+        $reply = self::candidate_text($response);
+        // Lần gọi rỗng vẫn tính tiền token đầu vào: cộng vào usage nếu phải gọi lại.
+        $spent = ['prompt' => 0, 'completion' => 0, 'cached' => 0];
+        // Candidate rỗng (không chữ, không lệnh tool): Gemini thỉnh thoảng trả như vậy và khách nhận câu "không
+        // trả lời được" (staging 25/10). Ghi lý do để chẩn đoán, gọi lại MỘT lần nếu lượt còn thời gian.
+        if (trim($reply) === '') {
+            \Smartbuy\SMBCommerce\Support\Log::error('Ninhle AI Sales Assistant Gemini returned no text (finishReason: '
+                . (string) ($response['candidates'][0]['finishReason'] ?? ($response['promptFeedback']['blockReason'] ?? 'none')) . ').');
+            $left = class_exists('\\Smartbuy\\SMBCommerce\\AI\\TurnClock') ? \Smartbuy\SMBCommerce\AI\TurnClock::remaining() : null;
+            $blocked = in_array($response['candidates'][0]['finishReason'] ?? '', ['SAFETY', 'PROHIBITED_CONTENT', 'BLOCKLIST', 'SPII'], true)
+                || isset($response['promptFeedback']['blockReason']);
+            if (!$blocked && ($left === null || $left > 30)) {
+                $first = $response['usageMetadata'] ?? [];
+                $spent = [
+                    'prompt' => (int) ($first['promptTokenCount'] ?? 0),
+                    'completion' => (int) ($first['candidatesTokenCount'] ?? 0) + (int) ($first['thoughtsTokenCount'] ?? 0),
+                    'cached' => (int) ($first['cachedContentTokenCount'] ?? 0),
+                ];
+                $retry = $this->call_api($payload);
+                if (!is_wp_error($retry)) {
+                    $response = $retry;
+                    $reply = self::candidate_text($response);
+                }
+            }
+        }
 …
         $meta = $response['usageMetadata'] ?? [];
         $usage = [
             'prompt_tokens' => (int) ($meta['promptTokenCount'] ?? 0),
             'completion_tokens' => (int) ($meta['candidatesTokenCount'] ?? 0) + (int) ($meta['thoughtsTokenCount'] ?? 0),
             'cached_input_tokens' => (int) ($meta['cachedContentTokenCount'] ?? 0),
+            'prompt_tokens' => (int) ($meta['promptTokenCount'] ?? 0) + $spent['prompt'],
+            'completion_tokens' => (int) ($meta['candidatesTokenCount'] ?? 0) + (int) ($meta['thoughtsTokenCount'] ?? 0) + $spent['completion'],
+            'cached_input_tokens' => (int) ($meta['cachedContentTokenCount'] ?? 0) + $spent['cached'],
             'cache_write_tokens' => 0,
             'model' => (string) ($response['modelVersion'] ?? $this->model),
 …
             'usage' => $usage,
             'assistant_message' => null, // Gemini dùng tool dạng text, không có khối riêng
+        ];
+    }
+    /**
+     * Chữ của candidate đầu: ghép mọi phần có chữ, bỏ phần suy nghĩ (thought). Model đời mới có thể trả nhiều
+     * phần, và phần đầu không nhất thiết là câu trả lời.
+     */
+    public static function candidate_text($response) {
+        $text = '';
+        foreach ((array) ($response['candidates'][0]['content']['parts'] ?? []) as $part) {
+            if (is_array($part) && isset($part['text']) && empty($part['thought'])) {
+                $text .= (string) $part['text'];
+            }
+        }
+        return $text;
+    }
+    /**
+     * Một lần gọi không tool cho việc chạy nền (2.6.0, S6: gán nhãn Sales Insights).
+     *
+     * @param array $options model (thay model chat), max_tokens, json (responseMimeType application/json).
+     * @return array{text: string, usage: array}|\WP_Error
+     */
+    public function complete($system, $user, array $options = []) {
+        if (empty($this->api_key)) {
+            return new \WP_Error('missing_key', 'Gemini API Key is missing');
+        }
+        $chat_model = $this->model;
+        $this->model = (string) ($options['model'] ?? $chat_model);
+        // Model Gemini 2.5+/3.x "suy nghĩ" trước khi trả lời và token suy nghĩ tính vào maxOutputTokens: 300 token
+        // cho một nhãn JSON từng ra câu trả lời rỗng (gemini-3.8-flash dùng ~220 token cho một câu ngắn, ninhle.com
+        // 26/10). Chừa thêm chỗ; chi phí vẫn theo token thật đã dùng.
+        $config = ['maxOutputTokens' => (int) ($options['max_tokens'] ?? 2048) + self::THINKING_HEADROOM];
+        if (!empty($options['json'])) {
+            $config['responseMimeType'] = 'application/json';
+        }
+        $response = $this->call_api([
+            'systemInstruction' => ['parts' => [['text' => (string) $system]]],
+            'contents' => [['role' => 'user', 'parts' => [['text' => (string) $user]]]],
+            'generationConfig' => $config,
+        ]);
+        $model = $this->model;
+        $this->model = $chat_model;
+        if (is_wp_error($response)) {
+            return $response;
+        }
+        $meta = $response['usageMetadata'] ?? [];
+        return [
+            'text' => self::candidate_text($response),
+            'usage' => [
+                'prompt_tokens' => (int) ($meta['promptTokenCount'] ?? 0),
+                'completion_tokens' => (int) ($meta['candidatesTokenCount'] ?? 0) + (int) ($meta['thoughtsTokenCount'] ?? 0),
+                'cached_input_tokens' => (int) ($meta['cachedContentTokenCount'] ?? 0),
+                'cache_write_tokens' => 0,
+                'model' => (string) ($response['modelVersion'] ?? $model),
+                'reported' => isset($response['usageMetadata']),
+            ],
         ];
+    }
 …
+    }
+    private function call_api($payload) {
+    /**
+     * @param bool $retried Đã thử lại bằng DEFAULT_MODEL trong lượt này chưa.
+     */
+    private function call_api($payload, $retried = false) {
         $url = $this->build_url();
 …
             'headers' => $this->build_headers(),
             'body'    => wp_json_encode($payload),
+            'timeout' => 30, // increased from 20s
+            // 30 s trong request của khách; lượt chạy nền chờ lâu hơn trong ngân sách của lượt (TurnClock).
+            'timeout' => class_exists('\\Smartbuy\\SMBCommerce\\AI\\TurnClock') ? \Smartbuy\SMBCommerce\AI\TurnClock::http_timeout(30) : 30,
         ]);
 …
             \Smartbuy\SMBCommerce\Support\Log::error('Ninhle AI Sales Assistant Gemini API Error (HTTP ' . $http_code . '): '
                 . Redact::for_log($err_msg . ' | Body: ' . substr($body, 0, 500), [$this->api_key]));
+            // Model đã lưu không dùng được với key này (Google đóng dần model cũ với key mới: "no longer available
+            // to new users", ninhle.com 25–26/10; hoặc gõ sai tên): thử lại một lần bằng bí danh luôn trỏ tới bản
+            // Flash hiện hành, để khách vẫn có câu trả lời. Chủ shop vẫn cần sửa model trong Settings.
+            if ((int) $http_code === 404 && !$retried && $this->model !== self::DEFAULT_MODEL) {
+                \Smartbuy\SMBCommerce\Support\Log::error('Ninhle AI Sales Assistant: Gemini model ' . $this->model
+                    . ' is not available to this API key; retried with ' . self::DEFAULT_MODEL . '. Change the Gemini model in Settings.');
+                $this->model = self::DEFAULT_MODEL;
+                return $this->call_api($payload, true);
+            }
             return new \WP_Error('gemini_error', $err_msg . ' (HTTP ' . $http_code . ')');
+        }

ninhle-ai-sales-assistant/trunk/src/PHP/AI/Providers/OpenAIProvider.php

-              r3752682
+              r3765552
+    }
+    /**
+     * Một lần gọi không tool cho việc chạy nền (2.6.0, S6: gán nhãn Sales Insights).
+     *
+     * @param array $options model (thay model chat), max_tokens, json (response_format json_object).
+     * @return array{text: string, usage: array}|\WP_Error
+     */
+    public function complete($system, $user, array $options = []) {
+        if (empty($this->api_key)) {
+            return new \WP_Error('missing_key', 'OpenAI API Key is missing');
+        }
+        $model = (string) ($options['model'] ?? $this->model);
+        $payload = [
+            'model' => $model,
+            'messages' => [
+                ['role' => 'system', 'content' => (string) $system],
+                ['role' => 'user', 'content' => (string) $user],
+            ],
+            'max_completion_tokens' => (int) ($options['max_tokens'] ?? 400),
+        ];
+        if (!empty($options['json'])) {
+            $payload['response_format'] = ['type' => 'json_object'];
+        }
+        $response = $this->call_api($payload);
+        if (is_wp_error($response)) {
+            return $response;
+        }
+        return [
+            'text' => (string) ($response['choices'][0]['message']['content'] ?? ''),
+            'usage' => [
+                'prompt_tokens' => (int) ($response['usage']['prompt_tokens'] ?? 0),
+                'completion_tokens' => (int) ($response['usage']['completion_tokens'] ?? 0),
+                'cached_input_tokens' => (int) ($response['usage']['prompt_tokens_details']['cached_tokens'] ?? 0),
+                'cache_write_tokens' => 0,
+                'model' => (string) ($response['model'] ?? $model),
+                'reported' => isset($response['usage']),
+            ],
+        ];
+    }
     public function append_tool_turn(&$messages_context, $assistant_message, $tool_results) {
         if (!empty($assistant_message)) {
 …
             ],
             'body'    => wp_json_encode($payload),
+            'timeout' => 15,
+            // 15 s trong request của khách; lượt chạy nền chờ lâu hơn trong ngân sách của lượt (TurnClock).
+            'timeout' => class_exists('\\Smartbuy\\SMBCommerce\\AI\\TurnClock') ? \Smartbuy\SMBCommerce\AI\TurnClock::http_timeout(15) : 15,
         ]);

ninhle-ai-sales-assistant/trunk/src/PHP/AI/ResponseSanitizer.php

-              r3752682
+              r3765552
         'IMPORTANT RULES',
         "SUPPLEMENTAL CONTEXT EXTRACTED FROM USER'S LINKS/FILES",
+        // 2.6.0
+        'REPLY LANGUAGE',
+        'PRODUCT CARDS',
     ];

ninhle-ai-sales-assistant/trunk/src/PHP/AI/SalesPlaybook.php

-              r3752682
+              r3765552
             'hesitating'    => self::contains($text, ['suy nghĩ', 'cân nhắc', 'để xem', 'từ từ', 'chưa cần', 'tính sau']),
             'comparing'     => self::contains($text, ['so sánh', 'khác gì', 'chỗ khác', 'bên kia', 'nên chọn']),
+            'ready_to_buy'  => self::contains($text, ['mua', 'đặt hàng', 'chốt', 'lấy', 'order', 'thanh toán']),
+            // Tiếng Anh (2.6.0): khách nói "I would like size M, 2 of them" mà bot vẫn hỏi "dùng để làm gì?" (staging 25/10).
+            'ready_to_buy'  => self::contains($text, ['mua', 'đặt hàng', 'chốt', 'lấy', 'order', 'thanh toán',
+                'buy', 'add to cart', "i'll take", 'i’ll take', 'i will take', "i'd like", 'i’d like', 'i would like', 'i want']),
             'asks_policy'   => self::contains($text, ['bảo hành', 'đổi trả', 'ship', 'giao hàng', 'vận chuyển', 'hoàn tiền']),
         ];
 …
+        }
+        if (!empty($s['ready_to_buy'])) {
+        if (!empty($s['ready_to_buy']) && self::cart_actions_enabled()) {
+            // Starter (S4): giỏ trong chat; không hỏi thêm, không xin số điện thoại để "xác nhận đơn".
+            $hints[] = 'Khách có tín hiệu muốn mua. KHÔNG hỏi thêm câu tìm hiểu nhu cầu: tra sản phẩm (và biến thể nếu có) rồi gọi propose_cart_action với đúng lựa chọn và số lượng khách nói, ngay trong lượt này. Thiếu lựa chọn nào thì chỉ hỏi đúng lựa chọn đó.';
+        } elseif (!empty($s['ready_to_buy'])) {
             $hints[] = 'Khách có tín hiệu muốn mua. Xác nhận sản phẩm và giá, đưa link đặt hàng, và xin số điện thoại để xác nhận đơn.';
         } elseif (!empty($s['price_concern'])) {
 …
+    }
+    /** Giỏ trong chat nâng cao (Starter, S4) đang mở; bản Free: lớp Null trả false. */
+    private static function cart_actions_enabled() {
+        return class_exists('WooCommerce') && class_exists('\\Smartbuy\\SMBCommerce\\Commerce\\Woo\\CartActionService')
+            && \Smartbuy\SMBCommerce\Commerce\Woo\CartActionService::enabled();
+    }
     private static function contains($haystack, $needles) {
         foreach ($needles as $needle) {

ninhle-ai-sales-assistant/trunk/src/PHP/AI/ToolExecutor.php

-              r3747521
+              r3765552
             'get_product_variations' => '/smb-commerce/v1/tools/product-variations',
             'check_coupon'           => '/smb-commerce/v1/tools/check-coupon',
+            'propose_cart_action'    => '/smb-commerce/v1/tools/propose-cart-action',
             'get_order_status'       => '/smb-commerce/v1/tools/order-status',
+            'get_my_orders'          => '/smb-commerce/v1/tools/my-orders',
             'get_customer_downloads' => '/smb-commerce/v1/tools/customer-downloads',
             'get_policy'             => '/smb-commerce/v1/tools/policy',

ninhle-ai-sales-assistant/trunk/src/PHP/AI/ToolsHelper.php

-              r3747521
+              r3765552
             'get_product_variations' => 'product_variations',
             'check_coupon' => 'coupon_tools',
+            'propose_cart_action' => 'cart_actions_advanced',
         ];
         $premium = \Smartbuy\SMBCommerce\Core\PremiumFallbacks::is_premium_build();
+        $tools = array_values(array_filter($tools, function ($tool) use ($paid_tools, $premium) {
+        // Đơn của tôi (S5): chỉ khi khách của lượt đã đăng nhập; khách vãng lai dùng get_order_status kèm bằng chứng.
+        $logged_in = \Smartbuy\SMBCommerce\Support\CustomerContext::user_id() > 0;
+        $tools = array_values(array_filter($tools, function ($tool) use ($paid_tools, $premium, $logged_in) {
+            if ($tool['name'] === 'get_my_orders') {
+                return $logged_in;
+            }
             if (!isset($paid_tools[$tool['name']])) {
                 return true;
 …
             ],
+            [
+                'name' => 'propose_cart_action',
+                'description' => 'Offer the customer a one-tap cart action shown under your reply. type "add": a product (from a tool result in this conversation) with the chosen option and quantity preselected on its card; the customer still taps Add, nothing is added by you. For products with options pass the customer\'s choice in options, e.g. {"Size": "M"} (no need to look up the variation first). type "coupon": an Apply button for a store coupon; only works for codes the store allows the assistant to offer, so never invent codes. Call it as soon as the customer has named the product and option/quantity, or asks for a discount.',
+                'input_schema' => [
+                    'type' => 'object',
+                    'properties' => [
+                        'type' => [
+                            'type' => 'string',
+                            'enum' => ['add', 'coupon'],
+                            'description' => 'add = product card with selection; coupon = Apply coupon button'
+                        ],
+                        'product_id' => [
+                            'type' => 'integer',
+                            'description' => 'type add: WooCommerce product ID from a tool result'
+                        ],
+                        'options' => [
+                            'type' => 'object',
+                            'description' => 'type add, products with options: the customer\'s choice as option name → value, e.g. {"Size": "M", "Color": "Blue"}'
+                        ],
+                        'variation_id' => [
+                            'type' => 'integer',
+                            'description' => 'type add: alternatively, the variation ID from get_product_variations'
+                        ],
+                        'quantity' => [
+                            'type' => 'integer',
+                            'description' => 'type add: quantity the customer asked for (default 1)'
+                        ],
+                        'code' => [
+                            'type' => 'string',
+                            'description' => 'type coupon: coupon code'
+                        ]
+                    ],
+                    'required' => ['type']
+                ],
+                'endpoint' => $base_url . '/propose-cart-action'
+            ],
+            [
                 'name' => 'get_order_status',
                 'description' => 'Look up an order. Requires BOTH an order reference AND proof that the customer owns it — an order code alone is never enough, because order numbers are sequential and guessable. Ask the customer for the email address, phone number or order key used on the order before calling this.',
 …
             ],
+            [
+                'name' => 'get_my_orders',
+                'description' => 'List the logged-in customer\'s 5 most recent orders with number, date, status, total, items and tracking. The store account is the proof of ownership, so do not ask for an order number, email or phone. The chat shows the order you talk about as a card; mention its order number.',
+                'input_schema' => [
+                    'type' => 'object',
+                    'properties' => (object) [],
+                    'required' => []
+                ],
+                'endpoint' => $base_url . '/my-orders'
+            ],
+            [
                 'name' => 'get_customer_downloads',
                 'description' => 'Get download links for digital products in ONE order. Requires the order reference AND proof of ownership. An email address alone is not proof — it appears on invoices and in leaked lists, and these links unlock paid goods.',
 …
                             'enum' => ['low', 'normal', 'high', 'urgent'],
                             'description' => 'Mức độ ưu tiên'
+                        ],
+                        // Sales Insights (2.6.0, S6): missing_information = câu shop nên thêm câu trả lời.
+                        'cause' => [
+                            'type' => 'string',
+                            'enum' => ['customer_asked', 'complaint', 'order_problem', 'missing_information', 'other'],
+                            'description' => 'Why a person is needed. Use missing_information when the store data does not contain the answer.'
                         ],
                         'email' => [

ninhle-ai-sales-assistant/trunk/src/PHP/Admin/AdminMenu.php

-              r3752682
+              r3765552
             'restUrl' => esc_url_raw(rest_url('smb-commerce/v1')),
             'nonce' => wp_create_nonce('wp_rest'),
             // Chuỗi của tab "AI Value & Performance" dịch ở PHP để vào được file .pot.
             'i18n' => self::value_strings(),
+            // Chuỗi của tab "AI Value & Performance" và "Sales Insights" dịch ở PHP để vào được file .pot.
+            'i18n' => self::value_strings() + self::insights_strings(),
         ];
 …
             $config
         );
+    }
+    /** Chuỗi giao diện của tab "Sales Insights" (2.6.0, S6); các khoá chung (period, sample, save…) ở value_strings. */
+    private static function insights_strings() {
+        return [
+            'insightsTab' => __('Sales Insights', 'ninhle-ai-sales-assistant'),
+            'insightsIntro' => __('What shoppers asked that the assistant could not answer, what they looked for but could not get, and why they did not buy. Contact details are hidden.', 'ninhle-ai-sales-assistant'),
+            /* translators: %s: number of chats */
+            'chatsInPeriod' => __('%s chats in this period', 'ninhle-ai-sales-assistant'),
+            /* translators: 1: number of chats so far, 2: number of chats needed */
+            'notEnoughYet' => __('Not enough data yet (%1$s of %2$s chats); the lists below are a first look.', 'ninhle-ai-sales-assistant'),
+            'unansweredTitle' => __('Questions the assistant could not answer', 'ninhle-ai-sales-assistant'),
+            'unansweredHelp' => __('Similar questions are grouped. Add an answer to teach the assistant, or dismiss questions you do not want to answer. A question shows again if shoppers keep asking it after you added an answer.', 'ninhle-ai-sales-assistant'),
+            'unansweredEmpty' => __('No unanswered questions in this period.', 'ninhle-ai-sales-assistant'),
+            'colQuestion' => __('Question', 'ninhle-ai-sales-assistant'),
+            'colTimes' => __('Times asked', 'ninhle-ai-sales-assistant'),
+            'colLast' => __('Last asked', 'ninhle-ai-sales-assistant'),
+            'colActions' => __('Actions', 'ninhle-ai-sales-assistant'),
+            /* translators: %s: other ways the question was asked */
+            'alsoAsked' => __('Also asked as: %s', 'ninhle-ai-sales-assistant'),
+            'reasonCustomerNo' => __('shopper said it was not answered', 'ninhle-ai-sales-assistant'),
+            'reasonUnknown' => __('information missing', 'ninhle-ai-sales-assistant'),
+            'reasonNoData' => __('no matching product', 'ninhle-ai-sales-assistant'),
+            'reasonHandoff' => __('passed to your team', 'ninhle-ai-sales-assistant'),
+            'reasonLocalOnly' => __('local-only mode', 'ninhle-ai-sales-assistant'),
+            'addAnswer' => __('Add answer', 'ninhle-ai-sales-assistant'),
+            'dismiss' => __('Dismiss', 'ninhle-ai-sales-assistant'),
+            'dismissed' => __('Question dismissed.', 'ninhle-ai-sales-assistant'),
+            'openChat' => __('Open a chat', 'ninhle-ai-sales-assistant'),
+            'questionLabel' => __('Question', 'ninhle-ai-sales-assistant'),
+            'answerLabel' => __('Answer', 'ninhle-ai-sales-assistant'),
+            'targetLegend' => __('Where to save the answer', 'ninhle-ai-sales-assistant'),
+            'targetBusiness' => __('Add to Business information (the assistant uses it from the next reply)', 'ninhle-ai-sales-assistant'),
+            'targetNote' => __('Save as a note so I can update my policy pages', 'ninhle-ai-sales-assistant'),
+            'saveAnswer' => __('Save answer', 'ninhle-ai-sales-assistant'),
+            'cancel' => __('Cancel', 'ninhle-ai-sales-assistant'),
+            'answerSavedBusiness' => __('Answer added to Business information.', 'ninhle-ai-sales-assistant'),
+            'answerSavedNote' => __('Answer saved as a note.', 'ninhle-ai-sales-assistant'),
+            'answerError' => __('Could not save the answer. Enter both the question and the answer.', 'ninhle-ai-sales-assistant'),
+            'notesTitle' => __('Notes for your policy pages', 'ninhle-ai-sales-assistant'),
+            'notesHelp' => __('Answers you chose to add to your own pages. The assistant does not read these notes.', 'ninhle-ai-sales-assistant'),
+            'deleteNote' => __('Delete', 'ninhle-ai-sales-assistant'),
+            'unmetTitle' => __('What shoppers could not find', 'ninhle-ai-sales-assistant'),
+            'noResultsTitle' => __('Searches with no matching product', 'ninhle-ai-sales-assistant'),
+            'outOfStockTitle' => __('Wanted but out of stock', 'ninhle-ai-sales-assistant'),
+            'noneYet' => __('None in this period.', 'ninhle-ai-sales-assistant'),
+            'searchProducts' => __('Search your products', 'ninhle-ai-sales-assistant'),
+            'backInStock' => __('In stock now', 'ninhle-ai-sales-assistant'),
+            'backordersOn' => __('Backorders allowed', 'ninhle-ai-sales-assistant'),
+            'restockHint' => __('Restock it, or allow backorders under Product data > Inventory.', 'ninhle-ai-sales-assistant'),
+            'whyTitle' => __('Why shoppers did not buy', 'ninhle-ai-sales-assistant'),
+            'whyLocked' => __('Available in the Starter plan: each night an AI reads finished chats that did not lead to an order and sorts them by reason (price, shipping, size, stock, missing information and more), with example quotes.', 'ninhle-ai-sales-assistant'),
+            'whyOff' => __('Turn on AI labeling below to see why shoppers did not buy.', 'ninhle-ai-sales-assistant'),
+            'whyPaused' => __('AI labeling is off: these are earlier results. New chats are not labeled until you turn it back on.', 'ninhle-ai-sales-assistant'),
+            /* translators: 1: chats labeled so far, 2: chats needed */
+            'notEnoughLabels' => __('Not enough data yet: %1$s of %2$s chats labeled. Shares appear once there are enough.', 'ninhle-ai-sales-assistant'),
+            'whyPrice' => __('Price', 'ninhle-ai-sales-assistant'),
+            'whyShipping' => __('Shipping cost or time', 'ninhle-ai-sales-assistant'),
+            'whySizeFit' => __('Unsure about size or fit', 'ninhle-ai-sales-assistant'),
+            'whyOutOfStock' => __('Out of stock', 'ninhle-ai-sales-assistant'),
+            'whyMissingInfo' => __('Missing information', 'ninhle-ai-sales-assistant'),
+            'whyWaitingDiscount' => __('Waiting for a discount', 'ninhle-ai-sales-assistant'),
+            'whyJustBrowsing' => __('Just browsing', 'ninhle-ai-sales-assistant'),
+            'whyOther' => __('Other', 'ninhle-ai-sales-assistant'),
+            'seeUnanswered' => __('See the unanswered questions', 'ninhle-ai-sales-assistant'),
+            /* translators: 1: AI provider and model, 2: amount spent this month, 3: monthly limit */
+            'labelStatus' => __('Model: %1$s · This month: %2$s of %3$s', 'ninhle-ai-sales-assistant'),
+            /* translators: %s: date */
+            'lastRun' => __('Last run: %s', 'ninhle-ai-sales-assistant'),
+            'stopBudget' => __('Stopped: the monthly limit for AI labeling was reached.', 'ninhle-ai-sales-assistant'),
+            'stopGlobalBudget' => __('Stopped: the overall AI budget was reached.', 'ninhle-ai-sales-assistant'),
+            'stopNoProvider' => __('Stopped: no AI provider with an API key is set up.', 'ninhle-ai-sales-assistant'),
+            'stopNightly' => __('Paused: 200 chats are labeled per night at most.', 'ninhle-ai-sales-assistant'),
+            'aiSettingsTitle' => __('Sales Insights settings', 'ninhle-ai-sales-assistant'),
+            'aiEnable' => __('Label why shoppers did not buy, each night with AI', 'ninhle-ai-sales-assistant'),
+            'aiEnableHelp' => __('Runs at 2:00 site time on up to 200 finished chats that did not lead to an order, using your own AI provider key. Email addresses and phone numbers are hidden before anything is sent. Off by default.', 'ninhle-ai-sales-assistant'),
+            'aiBudget' => __('Monthly limit (USD)', 'ninhle-ai-sales-assistant'),
+            'aiModel' => __('Model', 'ninhle-ai-sales-assistant'),
+            'aiModelCheapest' => __('Cheapest available (recommended)', 'ninhle-ai-sales-assistant'),
+            'aiModelChat' => __('Same as the chat assistant', 'ninhle-ai-sales-assistant'),
+            'digestEnable' => __('Email me a weekly summary', 'ninhle-ai-sales-assistant'),
+            'digestHelp' => __('Every Monday morning to the site admin email: top unanswered questions, what shoppers could not find, the main reason they did not buy and the AI cost of the week. Not sent in a week without chats.', 'ninhle-ai-sales-assistant'),
+        ];
+    }

ninhle-ai-sales-assistant/trunk/src/PHP/Analytics/OrderAttribution.php

-              r3752682
+              r3765552
     const META_INTERACTION_AT = '_smbcommerce_interaction_at';
+    /** Tương tác xảy ra khi AI chạy nền, chờ lượt poll kế tiếp của khách ghi vào phiên (2.6.0). */
+    const PENDING_TRANSIENT = 'smbcommerce_attr_pending_';
     public static function init() {
         add_action('woocommerce_checkout_order_processed', [self::class, 'on_classic_checkout'], 20, 3);
 …
     /**
+     * Nhớ tương tác đủ điều kiện trong phiên WooCommerce của khách. Chỉ chạy trong request của chính
+     * khách (widget poll, bấm link); cron và WP-CLI không có phiên của ai nên trả false.
+     *
+     * Nhớ tương tác đủ điều kiện trong phiên WooCommerce của khách. Chỉ ghi phiên trong request của
+     * chính khách (widget poll, bấm link). Ở nền (cron, WP-CLI, worker AI 2.6.0) không có phiên của ai:
+     * tương tác được giữ lại để flush_deferred() ghi ở lượt poll kế tiếp, với đúng thời điểm gốc.
+     *
+     * @param string|null $at Thời điểm tương tác (UTC, Y-m-d H:i:s); null = bây giờ.
      * @return bool true nếu đã lưu được vào phiên.
      */
     public static function remember_interaction($conversation_id) {
+    public static function remember_interaction($conversation_id, $at = null) {
         $conversation_id = (int) $conversation_id;
+        if ($conversation_id <= 0 || self::is_background_context() || !function_exists('WC')) {
+        if ($conversation_id <= 0) {
+            return false;
+        }
+        $at = is_string($at) && $at !== '' ? $at : gmdate('Y-m-d H:i:s');
+        if (self::is_background_context()) {
+            if (function_exists('set_transient')) {
+                set_transient(self::PENDING_TRANSIENT . $conversation_id, $at, 7 * 86400);
+            }
+            return false;
+        }
+        if (!function_exists('WC')) {
             return false;
+        }
 …
         $wc->session->set(self::SESSION_KEY, [
             'conversation_id' => $conversation_id,
             'at' => gmdate('Y-m-d H:i:s'),
+            'at' => $at,
         ]);
         return true;
+    }
+    /**
+     * Ghi tương tác đang chờ (từ lượt AI chạy nền) vào phiên của khách. Gọi từ request poll của chính
+     * khách; không có gì chờ thì chỉ tốn một lần đọc transient.
+     *
+     * @return bool true nếu đã ghi được vào phiên.
+     */
+    public static function flush_deferred($conversation_id) {
+        $conversation_id = (int) $conversation_id;
+        if ($conversation_id <= 0 || self::is_background_context() || !function_exists('get_transient')) {
+            return false;
+        }
+        $key = self::PENDING_TRANSIENT . $conversation_id;
+        $at = get_transient($key);
+        if (!is_string($at) || $at === '') {
+            return false;
+        }
+        delete_transient($key);
+        return self::remember_interaction($conversation_id, $at);
+    }
 …
     private static function is_background_context() {
         return (function_exists('wp_doing_cron') && wp_doing_cron()) || (defined('WP_CLI') && WP_CLI);
+        return \Smartbuy\SMBCommerce\Support\RequestContext::is_background();
+    }
+}

ninhle-ai-sales-assistant/trunk/src/PHP/Analytics/ValueEvents.php

-              r3752682
+              r3765552
     const ORDER_STATUS = 'order_status';
     const ORDER_REFUNDED = 'order_refunded';
+    /** Khách thêm sản phẩm vào giỏ ngay trong chat qua Store API (2.6.0, S4); meta {product_id, qty}. */
+    const CART_ADD = 'cart_add';
+    /** Câu khách hỏi mà bot không trả lời được (2.6.0, S6); meta {question_norm, reason}, câu đã che SĐT/email. */
+    const UNANSWERED = 'unanswered';
+    /** Khách tìm mà không có hàng, hoặc chỉ có hàng hết (S6); meta {terms, result: none|out_of_stock, product_ids}. */
+    const UNMET_DEMAND = 'unmet_demand';
+    /** Lý do không mua do gán nhãn đêm (S6, Starter); meta {reason, quote}, trích dẫn đã che. */
+    const NO_PURCHASE_REASON = 'no_purchase_reason';
+    /** Khách đã biết chắc (S12): đăng nhập, hoặc đã chứng minh sở hữu đơn; meta {user_id} hoặc {order_id}. */
+    const CUSTOMER_VERIFIED = 'customer_verified';
     /** Nguồn hợp lệ của cột source; giá trị lạ được ghi là 'system'. */

ninhle-ai-sales-assistant/trunk/src/PHP/Commerce/LocalHandler.php

-              r3747521
+              r3765552
             'email' => $params['email'] ?? '',
             'phone' => $params['phone'] ?? '',
+            'user_id' => (int) ($params['user_id'] ?? 0),
         ]);
 …
         $order = $result->data();
+        // Thẻ đơn (S5): đơn đã qua kiểm sở hữu ở trên, ghi như kết quả tool để AIService dựng thẻ.
+        \Smartbuy\SMBCommerce\AI\ToolResultLedger::record('get_order_status', ['success' => true, 'order' => $order]);
         return sprintf(
             /* translators: 1: order number. 2: order status. 3: date the order was placed. */
             __('Order %1$s is currently: %2$s (placed on %3$s).', 'ninhle-ai-sales-assistant'),
             $order['order_number'],
+            $order['status'],
+            $order['date']
+            function_exists('wc_get_order_status_name') ? wc_get_order_status_name($order['status']) : $order['status'],
+            // Ngày theo định dạng của site; present() trả giờ địa phương của shop dạng Y-m-d H:i:s.
+            function_exists('date_i18n') && strtotime($order['date'])
+                ? date_i18n((string) get_option('date_format', 'Y-m-d'), strtotime($order['date']))
+                : $order['date']
         );
+    }

ninhle-ai-sales-assistant/trunk/src/PHP/Commerce/LocalResolver.php

-              r3747521
+              r3765552
     /**
+     * Lệnh giỏ hàng/thanh toán là câu ngắn. Câu dài hơn thường hỏi về sản phẩm có chữ "thanh toán"/"cart"
+     * ("Shop có plugin nào nhận thanh toán bằng mã QR cho WooCommerce không?", ninhle.com 25/10): để AI trả lời.
+     */
+    const MAX_COMMAND_LENGTH = 60;
+    /** Dấu hiệu câu hỏi: "thanh toán" trong câu hỏi là hỏi về cách trả tiền hay sản phẩm, không phải lệnh. */
+    const QUESTION_MARKERS = [
+        'không', 'nào', 'gì', 'bao nhiêu', 'thế nào', 'như nào', 'làm sao', 'được chưa', 'hỗ trợ',
+        'how', 'what', 'which', 'do you', 'does', 'can i', 'is there', 'are there', 'accept',
+    ];
+    /**
      * Quyết định định tuyến cho một tin nhắn.
+     *
 …
+        }
+        // --- Giỏ hàng và thanh toán ---
+        if (self::contains_any($text, self::CHECKOUT_KEYWORDS)) {
+        // --- Giỏ hàng và thanh toán: chỉ câu lệnh ngắn. "Thanh toán" trong câu hỏi thì để AI. ---
+        $short = self::length($raw) <= self::MAX_COMMAND_LENGTH;
+        $question = strpos($raw, '?') !== false || self::has_word_from($text, self::QUESTION_MARKERS);
+        if ($short && !$question && self::contains_any($text, self::CHECKOUT_KEYWORDS)) {
             return self::decision(RoutingReason::LOCAL_CART_COMMAND, 'checkout');
+        }
+        if (self::contains_any($text, self::CART_KEYWORDS)) {
+        // Câu hỏi về giỏ của chính khách ("giỏ hàng của tôi có gì?") vẫn trả lời tại chỗ: AI chạy nền không đọc được giỏ.
+        if ($short && self::contains_any($text, self::CART_KEYWORDS)) {
             return self::decision(RoutingReason::LOCAL_CART_COMMAND, 'view_cart');
+        }
 …
     private static function length($text) {
         return function_exists('mb_strlen') ? mb_strlen($text, 'UTF-8') : strlen($text);
+    }
+    /** Câu (đã normalize) có chứa một trong các cụm, xét theo ranh giới từ ("nào" không khớp "nàoo"). */
+    private static function has_word_from($text, array $phrases) {
+        $padded = ' ' . $text . ' ';
+        foreach ($phrases as $phrase) {
+            if (strpos($padded, ' ' . self::normalize($phrase) . ' ') !== false) {
+                return true;
+            }
+        }
+        return false;
+    }
 …
+        }
+        // Khách đã đăng nhập (S5): tài khoản là bằng chứng, OrderService chỉ khớp đơn của chính tài khoản đó.
+        $customer = \Smartbuy\SMBCommerce\Support\CustomerContext::user_id();
+        if ($customer > 0) {
+            $proof['user_id'] = $customer;
+        }
         if (empty($proof)) {
             return null;

ninhle-ai-sales-assistant/trunk/src/PHP/Commerce/Woo/CartService.php

-              r3747521
+              r3765552
  * Vì sao điều đó nguy hiểm ở đây:
+ *
+ *   Lời gọi tool của AI chạy trong MỘT TRONG HAI ngữ cảnh, và plugin không chọn
+ *   được ngữ cảnh nào:
+ *
+ *     1. Request poll của widget (ChatController::get_messages -> run_one).
+ *        Đây là request của chính khách, mang cookie của họ, nên WC()->cart
+ *        đúng là giỏ của người đang chat.
+ *
+ *     2. Cron mỗi phút (JobDispatcher::CRON_HOOK), lo nốt hội thoại của khách
+ *        đã đóng tab. Ở đây KHÔNG có cookie của ai cả.
+ *
+ *   Cùng một câu "thêm vào giỏ giúp em" sẽ rơi vào ngữ cảnh nào là tuỳ lúc
+ *   khách còn mở tab hay không. Nếu cứ ghi bừa, kết quả là: lúc được lúc không,
+ *   và tệ nhất là trên hosting có cache/session lạ thì ghi vào giỏ của NGƯỜI
+ *   KHÁC — người vô tình kích hoạt cron.
+ *   Lời gọi tool của AI chạy trong MỘT TRONG HAI loại ngữ cảnh, và plugin không
+ *   chọn được ngữ cảnh nào:
+ *
+ *     1. Request poll của widget (ChatController::get_messages), với câu về giỏ
+ *        hàng hoặc khi chạy nền bị chặn. Đây là request của chính khách, mang
+ *        cookie của họ, nên WC()->cart đúng là giỏ của người đang chat.
+ *
+ *     2. Nền (2.6.0, AsyncKick): sau khi đã trả phản hồi, request loopback, hoặc
+ *        cron mỗi phút cho khách đã đóng tab. Ở đây KHÔNG có cookie của ai cả,
+ *        hoặc có nhưng không đặt được cookie mới.
+ *
+ *   Cùng một câu "thêm vào giỏ giúp em" sẽ rơi vào ngữ cảnh nào là tuỳ hosting
+ *   và lúc khách còn mở tab hay không. Nếu cứ ghi bừa, kết quả là: lúc được lúc
+ *   không, và tệ nhất là trên hosting có cache/session lạ thì ghi vào giỏ của
+ *   NGƯỜI KHÁC — người vô tình kích hoạt cron.
+ *
  * Nguyên tắc: chỉ động vào giỏ khi chắc chắn đang ở trong request của chính
 …
     /**
+     * Đang chạy ngoài request của khách hay không.
+     *
+     * Mỗi điều kiện ở đây tương ứng một đường thật sự tồn tại trong plugin:
+     * cron chạy job tồn đọng, WP-CLI khi quản trị viên chạy lệnh, và giai đoạn
+     * cài đặt/nâng cấp.
+     * Đang chạy ngoài request của khách hay không: cron, WP-CLI, cài đặt/nâng cấp, hoặc worker nền
+     * của plugin. Giữ tên cũ cho code gọi sẵn; định nghĩa nằm ở Support\RequestContext.
      */
     public static function is_background_context() {
+        if (defined('DOING_CRON') && DOING_CRON) {
+            return true;
+        }
+        if (function_exists('wp_doing_cron') && wp_doing_cron()) {
+            return true;
+        }
+        if (defined('WP_CLI') && WP_CLI) {
+            return true;
+        }
+        if (defined('WP_INSTALLING') && WP_INSTALLING) {
+            return true;
+        }
+        return false;
+        return \Smartbuy\SMBCommerce\Support\RequestContext::is_background();
+    }

ninhle-ai-sales-assistant/trunk/src/PHP/Commerce/Woo/OrderService.php

-              r3747521
+              r3765552
     const PUBLIC_FIELDS = [
         'id', 'order_number', 'status', 'date', 'total', 'currency', 'items',
         'payment_method', 'shipping_method',
+        'payment_method', 'shipping_method', 'tracking',
     ];
 …
         return CommerceResult::success(['downloads' => $downloads]);
+    }
+    /**
+     * Đơn gần nhất của khách đã đăng nhập (2.6.0, S5, tool get_my_orders).
+     *
+     * Không cần mã đơn hay email: tài khoản WordPress là bằng chứng. $user_id PHẢI là khách của lượt
+     * (Support\CustomerContext), không bao giờ lấy từ tham số của model.
+     */
+    public function recent_for_customer($user_id, $limit = 5) {
+        if (!self::woocommerce_active()) {
+            return CommerceResult::woocommerce_missing();
+        }
+        $user_id = (int) $user_id;
+        if ($user_id <= 0) {
+            return CommerceResult::forbidden('The customer is not logged in. Ask for the order number and the email or phone number used on the order, then call get_order_status.');
+        }
+        $orders = wc_get_orders([
+            'customer_id' => $user_id,
+            'type' => 'shop_order',
+            'status' => function_exists('wc_get_order_statuses') ? array_keys(wc_get_order_statuses()) : 'any',
+            'limit' => max(1, min(10, (int) $limit)),
+            'orderby' => 'date',
+            'order' => 'DESC',
+        ]);
+        $out = [];
+        foreach ((array) $orders as $order) {
+            // Lớp bảo vệ thứ hai: chỉ đơn đúng của tài khoản này, kể cả khi bộ lọc của truy vấn bị plugin khác đổi.
+            if (is_object($order) && (int) $order->get_customer_id() === $user_id) {
+                $out[] = self::present($order);
+            }
+        }
+        return CommerceResult::success(['orders' => $out, 'count' => count($out)]);
+    }
 …
             'payment_method' => $order->get_payment_method_title(),
             'shipping_method' => $order->get_shipping_method(),
+            // Mã vận đơn (S5): thẻ đơn hiện mã mà model không biết thì nó nói "chưa gửi hàng" (staging 25/10).
+            'tracking' => array_map(function ($t) {
+                return ['code' => $t['code'], 'carrier' => $t['carrier'], 'shipped' => $t['date']];
+            }, \Smartbuy\SMBCommerce\Commerce\Tracking\TrackingAdapter::for_order($order)),
         ];
+    }

ninhle-ai-sales-assistant/trunk/src/PHP/Commerce/Woo/ProductImage.php

-              r3761175
+              r3765552
     const SIZES = ['large', 'medium_large', 'medium', 'full'];
+    /** Thẻ sản phẩm trong chat (2.6.0) hiện ảnh 64 px: bản nhỏ trước, đủ nét trên màn hình 2x. */
+    const CARD_SIZES = ['thumbnail', 'medium', 'medium_large', 'large', 'full'];
     /**
+     * @param int $attachment_id ID ảnh đại diện của sản phẩm.
+     * @param int      $attachment_id ID ảnh đại diện của sản phẩm.
+     * @param string[] $sizes         Thứ tự cỡ ảnh thử lần lượt.
      * @return string URL dùng được, hoặc chuỗi rỗng khi không có ảnh nào còn trên đĩa.
      */
     public static function url($attachment_id) {
+    public static function url($attachment_id, array $sizes = self::SIZES) {
         $attachment_id = (int) $attachment_id;
         if ($attachment_id <= 0 || !function_exists('wp_get_attachment_image_src')) {
 …
         $tried = [];
         foreach (self::SIZES as $size) {
+        foreach ($sizes as $size) {
             $src = wp_get_attachment_image_src($attachment_id, $size);
             $url = is_array($src) && !empty($src[0]) ? (string) $src[0] : '';

ninhle-ai-sales-assistant/trunk/src/PHP/Commerce/Woo/ProductService.php

-              r3761175
+              r3765552
         // Danh mục rỗng khác hẳn với "không tìm thấy". Nói rõ để model khuyên
         // chủ shop đồng bộ, thay vì trả lời khách là cửa hàng không có gì bán.
+        if (empty($products) && $scanner->count_cached() === 0) {
+            $meta['warning'] = 'The product catalog has not been synced yet. Go to Ninhle AI Sales Assistant > Settings and run a product sync.';
+        $data = [
+            'count' => count($products),
+            'currency' => function_exists('get_woocommerce_currency') ? get_woocommerce_currency() : '',
+            'products' => $products,
+        ];
+        // Starter (S4): nhắc ngay trong kết quả tool, chỗ model đọc trước bước kế tiếp. Chỉ có câu này trong system
+        // prompt thì AI thật lúc đặt sẵn, lúc lại bảo khách tự chọn trên thẻ (staging 25/10).
+        if (!empty($products) && class_exists('\\Smartbuy\\SMBCommerce\\Commerce\\Woo\\CartActionService')
+            && CartActionService::enabled()) {
+            $meta['guidance'] = 'If the customer has already said which of these products they want and the option (such as size or colour) or quantity, '
+                . 'do not ask more questions: call propose_cart_action now with type "add", the product_id, their choice in options '
+                . '(for example {"Size": "M"}) and the quantity.';
+        }
+        if (empty($products)) {
+            if ($scanner->count_cached() === 0) {
+                $meta['warning'] = 'The product catalog has not been synced yet. Go to Ninhle AI Sales Assistant > Settings and run a product sync.';
+            } elseif ($keyword !== '') {
+                // Cứu lượt tìm hụt (2.6.0, S3): gợi ý gần nhất để model hỏi lại một câu, không bịa sản phẩm.
+                $rescue = self::rescue($keyword, $scanner);
+                if ($rescue) {
+                    $data['suggestions'] = $rescue;
+                }
+            }
+        }
         // Giá trong danh sách là số trơn: kèm mã tiền tệ để model không tự đoán "$".
+        return CommerceResult::success(
+            [
+                'count' => count($products),
+                'currency' => function_exists('get_woocommerce_currency') ? get_woocommerce_currency() : '',
+                'products' => $products,
+            ],
+            $meta
+        );
+        return CommerceResult::success($data, $meta);
+    }
+    /** Điểm tối thiểu (0–100) để một danh mục/tag được coi là gần với từ khoá. */
+    const RESCUE_MIN_SCORE = 45;
+    /**
+     * Danh mục và tag sản phẩm gần nhất với từ khoá tìm hụt, cùng tối đa 3 sản phẩm bán chạy còn hàng của
+     * danh mục đầu. Điểm = độ giống chuỗi (similar_text) + 25 cho mỗi từ chung có từ 3 chữ cái.
+     *
+     * @return array|null ['categories' => [...], 'products' => [...], 'note' => ...] hoặc null.
+     */
+    public static function rescue($keyword, WooCommerceProductScanner $scanner) {
+        if (!function_exists('get_terms')) {
+            return null;
+        }
+        $needle = self::fold($keyword);
+        $needle_words = array_filter(preg_split('/[^\p{L}\p{N}]+/u', $needle, -1, PREG_SPLIT_NO_EMPTY), function ($w) {
+            return mb_strlen($w, 'UTF-8') >= 3;
+        });
+        $scored = [];
+        foreach (['product_cat', 'product_tag'] as $taxonomy) {
+            $terms = get_terms(['taxonomy' => $taxonomy, 'hide_empty' => true, 'number' => 300]);
+            if (!is_array($terms)) {
+                continue;
+            }
+            foreach ($terms as $term) {
+                if (!is_object($term) || ($term->slug ?? '') === 'uncategorized') {
+                    continue;
+                }
+                $name = html_entity_decode((string) $term->name, ENT_QUOTES, 'UTF-8');
+                $hay = self::fold($name);
+                similar_text($needle, $hay, $percent);
+                $hay_words = preg_split('/[^\p{L}\p{N}]+/u', $hay, -1, PREG_SPLIT_NO_EMPTY);
+                $shared = 0;
+                foreach ($needle_words as $word) {
+                    foreach ($hay_words as $candidate) {
+                        // "jacket" khớp "jackets", "áo khoác" khớp "khoác": tiền tố chung từ 3 chữ cái.
+                        if (strpos($candidate, $word) === 0 || (strpos($word, $candidate) === 0 && mb_strlen($candidate, 'UTF-8') >= 3)) {
+                            $shared++;
+                            break;
+                        }
+                    }
+                }
+                $score = $percent + 25 * $shared;
+                if ($score >= self::RESCUE_MIN_SCORE) {
+                    $key = $taxonomy . ':' . $name;
+                    $scored[$key] = ['name' => $name, 'type' => $taxonomy === 'product_cat' ? 'category' : 'tag', 'score' => $score];
+                }
+            }
+        }
+        if (empty($scored)) {
+            return null;
+        }
+        uasort($scored, function ($a, $b) {
+            return $b['score'] <=> $a['score'];
+        });
+        $top = array_slice(array_values($scored), 0, 3);
+        $products = [];
+        foreach ($top as $match) {
+            if ($match['type'] === 'category') {
+                $products = $scanner->search_products('', $match['name'], 0, 0, 3, true);
+                break;
+            }
+        }
+        return [
+            'categories' => array_map(function ($m) {
+                return ['name' => $m['name'], 'type' => $m['type']];
+            }, $top),
+            'products' => is_array($products) ? $products : [],
+            'note' => 'No product matched the search exactly. Ask the customer one short clarifying question, and you may suggest these categories or show these products with [[show:ID]]. Never present them as an exact match.',
+        ];
+    }
+    /** Chữ thường, gộp khoảng trắng; giữ dấu tiếng Việt như LocalResolver. */
+    private static function fold($text) {
+        return trim((string) preg_replace('/\s+/u', ' ', mb_strtolower((string) $text, 'UTF-8')));
+    }

ninhle-ai-sales-assistant/trunk/src/PHP/Conversation/ConversationRepository.php

-              r3752682
+              r3765552
+    }
+    /** Ngôn ngữ khách đang viết (2.6.0, ReplyLanguage::observe). */
+    public static function set_language($conversation_id, $language) {
+        global $wpdb;
+        return $wpdb->update(
+            $wpdb->prefix . SMBCOMMERCE_PREFIX . 'conversations',
+            ['language' => substr(sanitize_key((string) $language), 0, 16)],
+            ['id' => (int) $conversation_id],
+            ['%s'],
+            ['%d']
+        );
+    }
     public static function create_conversation($contact_id) {
         global $wpdb;

ninhle-ai-sales-assistant/trunk/src/PHP/Core/Deactivator.php

r3752682	r3765552
13	13	wp_clear_scheduled_hook('smbcommerce_run_jobs');
14	14	wp_clear_scheduled_hook('smbcommerce_finalize_outcomes');
	15	// Sales Insights (2.6.0): gán nhãn đêm và bản tin tuần, kể cả đợt nối tiếp.
	16	\Smartbuy\SMBCommerce\Insights\InsightsService::unschedule();
15	17
16	18	flush_rewrite_rules();

ninhle-ai-sales-assistant/trunk/src/PHP/Core/JobDispatcher.php

-              r3752682
+              r3765552
  * Nối hàng đợi job với phần xử lý thật.
+ *
+ * Không dùng request loopback: nhiều hosting chặn, staging hay có basic-auth,
+ * và nó bắt buộc phải mở thêm một endpoint công khai. Thay vào đó, chính
+ * request poll của widget (5 giây/lần) đóng vai worker — luôn chạy được, và
+ * cron mỗi phút lo nốt hội thoại mà khách đã đóng tab.
+ * Từ 2.6.0 job AI được AsyncKick đá chạy nền ngay khi khách gửi tin. Request poll
+ * của widget chỉ còn ĐỌC, trừ ba trường hợp nó tự chạy job của CHÍNH hội thoại
+ * đó (không bao giờ job của khách khác như run_one() trước đây):
+ *   - job 'visitor' (câu về giỏ hàng): cần cookie phiên của khách, chạy ngay;
+ *   - chế độ legacy (chạy nền bị host chặn): chạy ngay, như 2.5.0;
+ *   - job đã chờ quá GRACE_SECONDS mà nền chưa nhận: chạy bù và ghi nhận.
+ * Cron mỗi phút lo nốt hội thoại mà khách đã đóng tab.
  */
 class JobDispatcher {
 …
     const CRON_HOOK = 'smbcommerce_run_jobs';
     const SCHEDULE = 'smbcommerce_every_minute';
+    /** Poll chạy bù job đã được đá nhưng chưa ai nhận sau ngần này giây. */
+    const GRACE_SECONDS = 4;
+    /**
+     * Khi nền còn sống mà hàng đợi đầy: lưới an toàn, poll chỉ chạy bù sau ngần này giây. 60 (không phải 20):
+     * thử tải 2 job trên hosting dùng chung cho thấy hàng đợi thường dài quá 20 s, và poll giành job đúng lúc
+     * quá tải chỉ chuyển việc sang worker của khách (poll p95 6 s). Worker nền làm tiếp và cron mỗi phút vẫn chạy.
+     */
+    const CONGESTION_GRACE_SECONDS = 60;
     public static function init() {
 …
+        }
+        // Chạy trong locale của khách (S2): câu cố định, câu trả lời tại chỗ và chế độ local-only ra đúng
+        // ngôn ngữ khách khi site có bản dịch.
+        // Khách đã đăng nhập lúc gửi tin (S5): job chạy nền không có người dùng của khách, và request đang
+        // chạy job có thể là của người khác (admin lúc WP-Cron chạy). Luôn đặt từ payload, kể cả 0.
+        \Smartbuy\SMBCommerce\Support\CustomerContext::run((int) ($payload['wp_user_id'] ?? 0), function () use ($conversation_id, $payload) {
+            \Smartbuy\SMBCommerce\AI\ReplyLanguage::in_conversation_language($conversation_id, function () use ($conversation_id, $payload) {
+                self::process($conversation_id, $payload);
+            });
+        });
+    }
+    private static function process($conversation_id, $payload) {
+        // Lượt chạy nền có ngân sách thời gian riêng (TurnClock): chờ nhà cung cấp lâu hơn, vẫn xong trước khi
+        // khoá job hết hạn.
+        if (\Smartbuy\SMBCommerce\Support\RequestContext::is_background()) {
+            \Smartbuy\SMBCommerce\AI\TurnClock::start_background_turn();
+        }
         try {
             \Smartbuy\SMBCommerce\AI\AIService::process_user_message(
 …
                 );
+            }
+        } finally {
+            \Smartbuy\SMBCommerce\AI\TurnClock::clear();
+        }
+    }
 …
     /**
+     * Được gọi từ request poll của widget: chỉ làm một job để request không bị
+     * kéo dài quá lâu, rồi trả tin nhắn về ngay.
+     * Lượt poll của một hội thoại: một truy vấn đọc job còn dở; chỉ chạy job khi rơi vào ba trường
+     * hợp ở đầu lớp.
+     *
+     * @return array ['pending' => số job còn dở, 'ran' => đã chạy job không, 'queued' => đang chờ slot]
      */
+    public static function run_one() {
+        return JobQueue::run_due(1, JobQueue::ACTION_PROCESS_MESSAGE);
+    public static function poll_turn($conversation_id) {
+        $jobs = JobQueue::for_conversation($conversation_id);
+        $turn = ['pending' => count($jobs), 'ran' => false, 'queued' => false];
+        if (empty($jobs)) {
+            return $turn;
+        }
+        foreach ($jobs as $job) {
+            if ($job['status'] === 'running') {
+                return $turn;
+            }
+        }
+        $job = $jobs[0];
+        $now = current_time('mysql');
+        if (strtotime((string) $job['next_attempt_at']) > strtotime($now)) {
+            // Đang chờ thử lại sau lỗi: không ép chạy sớm.
+            return $turn;
+        }
+        $payload = $job['payload'];
+        $visitor = !empty($payload['visitor']);
+        $kicked = !empty($payload['kick']) && $payload['kick'] !== AsyncKick::STRATEGY_LEGACY;
+        // Nền còn sống: job chờ là do hàng đợi đầy, để worker nền làm (chỉ chạy bù sau CONGESTION_GRACE).
+        // Nền im lặng: chạy bù sau GRACE và ghi "bỏ lỡ".
+        $alive = $kicked && !$visitor && AsyncKick::background_alive();
+        if (!$visitor && $kicked && !AsyncKick::is_legacy()) {
+            $grace = $alive ? self::CONGESTION_GRACE_SECONDS : self::GRACE_SECONDS;
+            if (JobQueue::age_seconds($job['created_at'], $now) < $grace) {
+                $turn['queued'] = $alive && JobQueue::is_saturated();
+                return $turn;
+            }
+        }
+        $claimed = JobQueue::claim_by_id($job['id']);
+        if (!$claimed) {
+            $turn['queued'] = JobQueue::is_saturated();
+            return $turn;
+        }
+        if ($kicked && !$visitor && !$alive) {
+            AsyncKick::note_missed();
+        }
+        JobQueue::execute($claimed);
+        $turn['ran'] = true;
+        $turn['pending']--;
+        return $turn;
+    }
+}

ninhle-ai-sales-assistant/trunk/src/PHP/Core/JobQueue.php

-              r3747521
+              r3765552
  * (có thể mất hàng chục giây khi phải gọi tool nhiều vòng) chạy tách ra.
+ *
+ * Job được rút ra bởi, theo thứ tự nhanh dần tới chậm:
+ *   1. Request loopback không chờ, bắn ngay sau khi enqueue (nhanh nhất)
+ *   2. Chính request poll của widget (5 giây/lần) — luôn hoạt động, không phụ
+ *      thuộc loopback hay cron, nên đây là lớp bảo đảm cuối
+ *   3. Cron mỗi phút, cho hội thoại khách đã đóng tab
+ * Job được rút ra bởi (2.6.0, xem AsyncKick và JobDispatcher):
+ *   1. Worker nền được "đá" ngay sau khi enqueue: chạy tiếp sau khi đã trả phản
+ *      hồi cho khách, hoặc qua request loopback. Xong job thì làm tiếp job chờ.
+ *   2. Request poll của CHÍNH hội thoại đó, khi job đã chờ quá thời gian ân hạn
+ *      (chạy nền bị host chặn) hoặc job cần phiên của khách (câu về giỏ hàng).
+ *   3. Cron mỗi phút, lưới an toàn cho mọi thứ còn sót.
+ *
+ * Mỗi hội thoại chỉ có một job chạy tại một thời điểm: hai câu gửi liền nhau
+ * không được sinh hai câu trả lời song song.
  */
 class JobQueue {
 …
     const MAX_ATTEMPTS = 3;
+    /** Giới hạn job AI chạy đồng thời trên toàn site, chống cạn kiệt PHP worker. */
+    const MAX_CONCURRENT = 4;
+    /**
+     * Giới hạn mặc định số job AI chạy đồng thời trên toàn site, chống cạn kiệt PHP worker. 2 (không phải 3)
+     * sau thử tải trên hosting dùng chung 24/10/2026; shop có máy chủ riêng tăng bằng option dưới.
+     */
+    const DEFAULT_CONCURRENT = 2;
+    /** Trần cứng của giới hạn đồng thời, kể cả khi option hay filter đặt cao hơn. */
+    const MAX_CONCURRENT = 8;
+    /** Option (không có giao diện, đặt bằng WP-CLI) để chỉnh giới hạn đồng thời. */
+    const CONCURRENCY_OPTION = 'smbcommerce_ai_max_concurrency';
     /** Job bị coi là kẹt (worker chết giữa chừng) sau ngần này giây. */
     const STALE_LOCK_SECONDS = 180;
+    /**
+     * Job đánh dấu 'visitor' (câu về giỏ hàng, cần cookie phiên của khách) được nhường cho poll của
+     * chính khách trong ngần này giây; quá hạn (khách đã đóng tab) thì worker nền và cron mới nhận.
+     */
+    const VISITOR_WAIT_SECONDS = 30;
     private static function table() {
         global $wpdb;
 …
+    }
+    /**
+     * conversation_id luôn là khoá ĐẦU TIÊN của payload: for_conversation() tìm job của một hội thoại
+     * bằng tiền tố JSON đó mà không cần thêm cột.
+     *
+     * @return int ID job mới (0 nếu ghi thất bại).
+     */
     public static function enqueue($action, $payload = []) {
         global $wpdb;
+        $payload = self::conversation_first((array) $payload);
         $now = current_time('mysql');
         $wpdb->insert(self::table(), [
+        $inserted = $wpdb->insert(self::table(), [
             'action' => $action,
             'payload' => wp_json_encode($payload),
 …
         ]);
+        return $wpdb->insert_id;
+    }
+    /**
+     * Giành lấy một job đang chờ. Dùng UPDATE có điều kiện nên hai worker chạy
+     * song song không thể cùng nhận một job.
+        // Ghi lỗi thì insert_id vẫn giữ ID của lần ghi trước: không được đá nhầm job của người khác.
+        return $inserted ? (int) $wpdb->insert_id : 0;
+    }
+    /** Giới hạn đồng thời đang áp dụng: option, rồi filter, kẹp trong 1..MAX_CONCURRENT. */
+    public static function max_concurrent() {
+        $limit = (int) get_option(self::CONCURRENCY_OPTION, self::DEFAULT_CONCURRENT);
+        $limit = (int) apply_filters('smbcommerce_ai_max_concurrency', $limit > 0 ? $limit : self::DEFAULT_CONCURRENT);
+        return max(1, min(self::MAX_CONCURRENT, $limit));
+    }
+    /** Đã hết slot chạy đồng thời chưa (job mới sẽ phải xếp hàng). */
+    public static function is_saturated() {
+        return self::running_count() >= self::max_concurrent();
+    }
+    /**
+     * Giành lấy job đang chờ lâu nhất. Dùng UPDATE có điều kiện nên hai worker chạy
+     * song song không thể cùng nhận một job. Bỏ qua job của hội thoại đang có job chạy,
+     * và job 'visitor' còn trong thời gian nhường cho poll của khách.
+     *
      * @return array|null Job đã giành được, hoặc null nếu không có gì để làm.
 …
     public static function claim($filter_action = null) {
         global $wpdb;
-        $table = self::table();
         self::release_stale_locks();
+        if (self::running_count() >= self::MAX_CONCURRENT) {
+            return null;
+        }
+        $worker_id = wp_generate_uuid4();
+        $now = current_time('mysql');
+        if (self::is_saturated()) {
+            return null;
+        }
         // Lọc theo action là tuỳ chọn: chuỗi rỗng nghĩa là mọi action (câu SQL cố định).
         $action = $filter_action !== null ? (string) $filter_action : '';
+        $candidate = $wpdb->get_row($wpdb->prepare(
+            "SELECT id FROM %i
+        $now = current_time('mysql');
+        $candidates = $wpdb->get_results($wpdb->prepare(
+            "SELECT id, payload, created_at FROM %i
              WHERE status = 'pending' AND next_attempt_at <= %s AND (%s = '' OR action = %s)
              ORDER BY id ASC LIMIT 1",
             $table,
+             ORDER BY id ASC LIMIT 10",
+            self::table(),
             $now,
             $action,
 …
         ), ARRAY_A);
+        if (!$candidate) {
+            return null;
+        }
+        // Chỉ giành được nếu job vẫn còn 'pending' ở thời điểm UPDATE chạy.
+        $claimed = $wpdb->query($wpdb->prepare(
+            "UPDATE %i SET status = 'running', locked_by = %s, updated_at = %s
+             WHERE id = %d AND status = 'pending'",
+            $table,
+            $worker_id,
+            $now,
+            $candidate['id']
+        ));
+        if (!$claimed) {
+            return null;
+        }
+        $job = $wpdb->get_row($wpdb->prepare(
+            'SELECT * FROM %i WHERE id = %d',
+            $table,
+            $candidate['id']
+        if (empty($candidates)) {
+            return null;
+        }
+        $busy = self::running_conversations();
+        foreach ($candidates as $candidate) {
+            $payload = json_decode((string) $candidate['payload'], true) ?: [];
+            $conversation_id = (int) ($payload['conversation_id'] ?? 0);
+            if ($conversation_id > 0 && isset($busy[$conversation_id])) {
+                continue;
+            }
+            if (!empty($payload['visitor']) && self::age_seconds($candidate['created_at'], $now) < self::VISITOR_WAIT_SECONDS) {
+                continue;
+            }
+            $job = self::lock((int) $candidate['id']);
+            if ($job) {
+                return $job;
+            }
+        }
+        return null;
+    }
+    /** Số giây từ $created_at tới $now (cả hai theo giờ site, dạng MySQL). */
+    public static function age_seconds($created_at, $now = null) {
+        $now = $now ?: current_time('mysql');
+        return max(0, strtotime((string) $now) - strtotime((string) $created_at));
+    }
+    /**
+     * Giành đúng một job (worker nền được đá cho job vừa tạo). Cùng điều kiện như claim():
+     * còn slot, job đang chờ và đã tới hạn, hội thoại không có job khác đang chạy.
+     *
+     * @return array|null
+     */
+    public static function claim_by_id($job_id) {
+        global $wpdb;
+        $job_id = (int) $job_id;
+        if ($job_id <= 0 || self::is_saturated()) {
+            return null;
+        }
+        $row = $wpdb->get_row($wpdb->prepare(
+            "SELECT id, payload FROM %i WHERE id = %d AND status = 'pending' AND next_attempt_at <= %s",
+            self::table(),
+            $job_id,
+            current_time('mysql')
         ), ARRAY_A);
+        if ($job) {
+            $job['payload'] = json_decode($job['payload'], true) ?: [];
+        }
+        return $job;
+        if (!$row) {
+            return null;
+        }
+        $conversation_id = self::payload_conversation($row['payload']);
+        if ($conversation_id > 0 && isset(self::running_conversations()[$conversation_id])) {
+            return null;
+        }
+        return self::lock($job_id);
+    }
+    /**
+     * Job chưa xong (đang chờ hoặc đang chạy) của một hội thoại, cũ nhất trước. Một truy vấn,
+     * bảng jobs luôn nhỏ vì job xong là bị xoá.
+     *
+     * @return array[] Mỗi phần tử: id, action, status, payload (đã giải mã), next_attempt_at, created_at.
+     */
+    public static function for_conversation($conversation_id) {
+        global $wpdb;
+        $conversation_id = (int) $conversation_id;
+        if ($conversation_id <= 0) {
+            return [];
+        }
+        // Tiền tố JSON cố định do enqueue() ghi; dấu phẩy hoặc ngoặc đóng ngay sau số nên hội thoại
+        // 12 không khớp nhầm 123. Dấu '_' trong LIKE khớp mọi ký tự, kể cả chính nó, nên không cần
+        // esc_like; kết quả vẫn được lọc lại sau khi giải mã.
+        $rows = $wpdb->get_results($wpdb->prepare(
+            "SELECT id, action, status, payload, next_attempt_at, created_at FROM %i
+             WHERE status IN ('pending', 'running') AND (payload LIKE %s OR payload = %s)
+             ORDER BY id ASC LIMIT 5",
+            self::table(),
+            '{"conversation_id":' . $conversation_id . ',%',
+            '{"conversation_id":' . $conversation_id . '}'
+        ), ARRAY_A);
+        $jobs = [];
+        foreach ((array) $rows as $row) {
+            $row['payload'] = json_decode((string) $row['payload'], true) ?: [];
+            if ((int) ($row['payload']['conversation_id'] ?? 0) === $conversation_id) {
+                $jobs[] = $row;
+            }
+        }
+        return $jobs;
+    }
 …
                 'status' => 'pending',
                 'locked_by' => null,
                 'payload' => wp_json_encode($payload),
+                'payload' => wp_json_encode(self::conversation_first($payload)),
                 'next_attempt_at' => gmdate('Y-m-d H:i:s', strtotime(current_time('mysql')) + $delay),
                 'updated_at' => current_time('mysql'),
 …
+    }
+    /** Chạy một job đã giành được: xong thì xoá, lỗi thì hẹn thử lại. */
+    public static function execute(array $job) {
+        try {
+            do_action('smbcommerce_run_job_' . $job['action'], $job['payload'], $job);
+            self::complete($job['id']);
+            return true;
+        } catch (\Throwable $e) {
+            self::fail($job, $e->getMessage());
+            return false;
+        }
+    }
     /**
      * Rút và chạy tối đa $limit job. Trả về số job đã xử lý.
 …
+            }
+            try {
+                do_action('smbcommerce_run_job_' . $job['action'], $job['payload'], $job);
+                self::complete($job['id']);
+            } catch (\Throwable $e) {
+                self::fail($job, $e->getMessage());
+            }
+            self::execute($job);
             $processed++;
+        }
 …
+    }
+    /** Đổi job sang 'running' nếu nó vẫn còn 'pending' ở thời điểm UPDATE chạy. */
+    private static function lock($job_id) {
+        global $wpdb;
+        $table = self::table();
+        $claimed = $wpdb->query($wpdb->prepare(
+            "UPDATE %i SET status = 'running', locked_by = %s, updated_at = %s
+             WHERE id = %d AND status = 'pending'",
+            $table,
+            wp_generate_uuid4(),
+            current_time('mysql'),
+            $job_id
+        ));
+        if (!$claimed) {
+            return null;
+        }
+        $job = $wpdb->get_row($wpdb->prepare(
+            'SELECT * FROM %i WHERE id = %d',
+            $table,
+            $job_id
+        ), ARRAY_A);
+        if ($job) {
+            $job['payload'] = json_decode($job['payload'], true) ?: [];
+        }
+        return $job;
+    }
     private static function running_count() {
         global $wpdb;
         return (int) $wpdb->get_var($wpdb->prepare("SELECT COUNT(*) FROM %i WHERE status = 'running'", self::table()));
+    }
+    /** @return array<int,true> Hội thoại đang có job chạy (tối đa MAX_CONCURRENT dòng). */
+    private static function running_conversations() {
+        global $wpdb;
+        $payloads = $wpdb->get_col($wpdb->prepare("SELECT payload FROM %i WHERE status = 'running'", self::table()));
+        $busy = [];
+        foreach ((array) $payloads as $payload) {
+            $conversation_id = self::payload_conversation($payload);
+            if ($conversation_id > 0) {
+                $busy[$conversation_id] = true;
+            }
+        }
+        return $busy;
+    }
+    private static function payload_conversation($payload) {
+        $data = is_array($payload) ? $payload : json_decode((string) $payload, true);
+        return is_array($data) ? (int) ($data['conversation_id'] ?? 0) : 0;
+    }
+    private static function conversation_first(array $payload) {
+        if (!array_key_exists('conversation_id', $payload)) {
+            return $payload;
+        }
+        $payload['conversation_id'] = (int) $payload['conversation_id'];
+        return ['conversation_id' => $payload['conversation_id']] + $payload;
+    }

ninhle-ai-sales-assistant/trunk/src/PHP/Core/MigrationManager.php

-              r3752682
+              r3765552
      * 3 = đo lường 2.4.0: cột chuyển nhân viên và kết quả hội thoại, cột truy vết chi phí AI,
      *     bảng value_events.
+     * 4 = 2.6.0: conversations.language (ngôn ngữ khách đang viết, S2).
      */
     const SCHEMA_REVISION = 3;
+    const SCHEMA_REVISION = 4;
     /** Kết quả lần chuyển dữ liệu gần nhất, để chẩn đoán và cho test đọc. */
 …
         // Cài mới: model đề xuất (chỉ khi benchmark đã duyệt). Nâng cấp không bao giờ đổi model đã lưu.
         \Smartbuy\SMBCommerce\AI\ModelPolicy::apply_new_install_defaults($previous_version);
+        // 2.6.0: cài mới trả lời theo ngôn ngữ khách; site nâng cấp giữ hành vi cũ (quyết định 3).
+        \Smartbuy\SMBCommerce\AI\ReplyLanguage::apply_install_default($previous_version);
         // Ngày bắt đầu đo của bảng "AI Value & Performance" (UTC): ghi một lần, không bao giờ ghi đè,
 …
             'outcome_at'       => 'datetime DEFAULT NULL',
         ]);
+        // 2.6.0 — ngôn ngữ khách đang viết (S2): chọn ngôn ngữ trả lời và ngôn ngữ nhận giọng nói.
+        self::add_missing_columns($prefix . 'conversations', [
+            'language' => 'varchar(16) DEFAULT NULL',
+        ]);
+    }
 …
                 outcome varchar(30) DEFAULT NULL,
                 outcome_at datetime DEFAULT NULL,
+                language varchar(16) DEFAULT NULL,
                 created_at datetime DEFAULT NULL,
                 updated_at datetime DEFAULT NULL,

ninhle-ai-sales-assistant/trunk/src/PHP/Core/Plugin.php

-              r3752682
+              r3765552
+        }
+        // Xin đánh giá WordPress.org khi plugin đã giúp được thật (2.6.0, S10).
+        if (class_exists('\\Smartbuy\SMBCommerce\\Admin\\ReviewPrompt')) {
+            \Smartbuy\SMBCommerce\Admin\ReviewPrompt::register();
+        }
         // Domain-lock notice — chỉ hiển thị khi license.php tồn tại và domain không khớp.
         // Bản phát triển (không có license.php) hoàn toàn im lặng.
 …
             \Smartbuy\SMBCommerce\Core\JobDispatcher::init();
+        }
+        if (class_exists('\\Smartbuy\SMBCommerce\\Core\\AsyncKick')) {
+            \Smartbuy\SMBCommerce\Core\AsyncKick::init();
+        }
         if (class_exists('\\Smartbuy\SMBCommerce\\Core\\CronManager')) {
 …
             \Smartbuy\SMBCommerce\Analytics\OrderAttribution::init();
+        }
+        // Abilities API (WordPress 6.9+) cho catalog công khai (2.6.0, S8); chủ shop bật tay.
+        if (class_exists('\\Smartbuy\SMBCommerce\\Abilities\\AbilitiesService')) {
+            \Smartbuy\SMBCommerce\Abilities\AbilitiesService::init();
+        }
+        // Sales Insights (2.6.0, S6): lịch gán nhãn đêm và bản tin tuần (gói Starter).
+        if (class_exists('\\Smartbuy\SMBCommerce\\Insights\\InsightsService')) {
+            \Smartbuy\SMBCommerce\Insights\InsightsService::init();
+        }
+    }
+}

ninhle-ai-sales-assistant/trunk/src/PHP/Core/PremiumFallbacks.php

-              r3747521
+              r3765552
             'Smartbuy\SMBCommerce\\Commerce\\Woo\\VariationService' => NullVariationService::class,
             'Smartbuy\SMBCommerce\\Commerce\\Woo\\CouponService'    => NullCouponService::class,
+            'Smartbuy\SMBCommerce\\Commerce\\Woo\\CartActionService' => NullCartActionService::class,
             'Smartbuy\SMBCommerce\\Integrations\\TelegramService'   => NullTelegramService::class,
+            'Smartbuy\SMBCommerce\\Insights\\InsightsLabeler'       => NullInsightsLabeler::class,
+            'Smartbuy\SMBCommerce\\Insights\\InsightsDigest'        => NullInsightsDigest::class,
+            'Smartbuy\SMBCommerce\\Commerce\\Woo\\CustomerCard'     => NullCustomerCard::class,
         ];
+    }
 …
+}
+/** Bản Free: không có hành động giỏ nâng cao (gói Starter); thẻ giữ nút "Choose options". */
+class NullCartActionService {
+    public static function enabled() { return false; }
+    public static function enrich_card(array $card, $product) { return $card; }
+    public static function propose(array $params) {
+        return \Smartbuy\SMBCommerce\Commerce\CommerceResult::not_entitled('cart_actions_advanced');
+    }
+    public static function allowlist() { return []; }
+    public static function prompt_block() { return ''; }
+    public static function offers_coupons() { return false; }
+    public static function widget_module_version() { return ''; }
+    public static function widget_strings() { return []; }
+}
+/** Bản Free: Sales Insights không có gán nhãn AI "vì sao không mua" (gói Starter); phần không AI vẫn chạy. */
+class NullInsightsLabeler {
+    const FEATURE = 'insights_ai';
+    const CRON_HOOK = 'smbcommerce_insights_label';
+    public static function allowed() { return false; }
+    public static function enabled() { return false; }
+    public static function run_nightly($mode = '') { return ['stopped' => 'not_entitled']; }
+    public static function run($limit = 0, $now = null) { return ['stopped' => 'not_entitled']; }
+    public static function status() {
+        return ['allowed' => false, 'enabled' => false, 'spent' => 0.0, 'budget' => 0.0, 'model' => '', 'state' => [], 'next_run' => 0];
+    }
+    public static function choose_model() { return null; }
+    public static function spent_this_month() { return 0.0; }
+    public static function candidates($limit, $now = null) { return []; }
+    public static function transcript($conversation_id) { return ['text' => '', 'customer' => '']; }
+    public static function parse($text, $customer_text) { return null; }
+}
+/** Bản Free: không có bản tin Sales Insights hằng tuần (gói Starter). */
+class NullInsightsDigest {
+    const CRON_HOOK = 'smbcommerce_insights_digest';
+    public static function enabled() { return false; }
+    public static function send_weekly() { return false; }
+    public static function build($now = null) { return null; }
+    public static function reason_label($reason) { return (string) $reason; }
+}
+/** Bản Free: không có thẻ khách trong Inbox (gói Starter). */
+class NullCustomerCard {
+    const FEATURE = 'customer_card';
+    public static function allowed() { return false; }
+    public static function viewer_can_see_orders() { return false; }
+    public static function for_conversation($conversation_id) { return null; }
+}
 /** Bản Free: không có thông báo Telegram (gói Starter); lead vẫn được lưu bình thường. */
 class NullTelegramService {

ninhle-ai-sales-assistant/trunk/src/PHP/Core/Uninstaller.php

-              r3752682
+              r3765552
         wp_clear_scheduled_hook('smbcommerce_run_jobs');
         wp_clear_scheduled_hook('smbcommerce_finalize_outcomes');
+        \Smartbuy\SMBCommerce\Insights\InsightsService::unschedule();
         /*
 …
         delete_option('smbcommerce_measurement_started_at');
         delete_option('smbcommerce_outcomes_watermark');
+        delete_option('smbcommerce_ai_max_concurrency');
+        delete_option('smbcommerce_async_mode');
+        delete_option('smbcommerce_async_health');
         delete_transient('smbcommerce_missing_key_notice');
+        delete_option('smbcommerce_review_prompt');
+        delete_transient('smbcommerce_wp_ai_available');
+    }

ninhle-ai-sales-assistant/trunk/src/PHP/Licensing/LicenseGate.php

-              r3752682
+              r3765552
         // endpoint chỉ trả trường doanh thu khi can('revenue_attribution').
         'revenue_attribution'  => self::TIER_STARTER,
+        // Giỏ trong chat nâng cao (2.6.0, S4): chọn biến thể trên thẻ, số lượng, xoá, mã giảm giá cho phép.
+        'cart_actions_advanced' => self::TIER_STARTER,
+        // Sales Insights có AI (2.6.0, S6): gán nhãn lý do không mua, bản tin tuần. Phần không AI là Free.
+        'insights_ai'           => self::TIER_STARTER,
+        // Thẻ khách trong Inbox (2.6.0, S12): đơn, tổng chi, sản phẩm gần đây của khách đã biết chắc.
+        'customer_card'         => self::TIER_STARTER,
         // --- Pro ---

ninhle-ai-sales-assistant/trunk/src/PHP/Privacy/PersonalData.php

-              r3752682
+              r3765552
+        }
+        $E = '\\Smartbuy\\SMBCommerce\\Analytics\\ValueEvents';
         $events = $wpdb->get_results($wpdb->prepare(
             'SELECT id, event_type, conversation_id, order_id, meta, created_at FROM %i
              WHERE event_type IN (%s, %s) AND conversation_id IN (' . implode(',', array_fill(0, count($conversation_ids), '%d')) . ')
+             WHERE event_type IN (%s, %s, %s, %s, %s) AND conversation_id IN (' . implode(',', array_fill(0, count($conversation_ids), '%d')) . ')
              ORDER BY id ASC',
             array_merge(
+                [self::table('value_events'), \Smartbuy\SMBCommerce\Analytics\ValueEvents::ORDER_LINKED, \Smartbuy\SMBCommerce\Analytics\ValueEvents::RESOLUTION_ANSWER],
+                // Sales Insights (2.6.0): câu hỏi đã che và trích dẫn đã che cũng là chữ của người này.
+                // Thẻ khách (2.6.0, S12): hội thoại gắn với tài khoản đã đăng nhập hoặc đơn đã chứng minh sở hữu.
+                [self::table('value_events'), $E::ORDER_LINKED, $E::RESOLUTION_ANSWER, $E::UNANSWERED, $E::NO_PURCHASE_REASON, $E::CUSTOMER_VERIFIED],
                 $conversation_ids
+            )
 …
         foreach ($events as $event) {
             $meta = json_decode((string) $event['meta'], true) ?: [];
+            $is_order = $event['event_type'] === \Smartbuy\SMBCommerce\Analytics\ValueEvents::ORDER_LINKED;
+            switch ($event['event_type']) {
+                case $E::ORDER_LINKED:
+                    $row = ['name' => __('Order linked to this chat', 'ninhle-ai-sales-assistant'), 'value' => $event['order_id']];
+                    break;
+                case $E::UNANSWERED:
+                    $row = ['name' => __('Question the assistant could not answer (contact details hidden)', 'ninhle-ai-sales-assistant'), 'value' => $meta['question_norm'] ?? ''];
+                    break;
+                case $E::CUSTOMER_VERIFIED:
+                    $row = ['name' => __('Customer identified in this chat', 'ninhle-ai-sales-assistant'), 'value' => !empty($meta['user_id'])
+                        /* translators: %d: WordPress user ID of the logged-in customer. */
+                        ? sprintf(__('Logged-in account #%d', 'ninhle-ai-sales-assistant'), (int) $meta['user_id'])
+                        /* translators: %d: WooCommerce order ID whose ownership the customer proved in the chat. */
+                        : sprintf(__('Order ID %d (ownership checked)', 'ninhle-ai-sales-assistant'), (int) ($meta['order_id'] ?? 0))];
+                    break;
+                case $E::NO_PURCHASE_REASON:
+                    $row = ['name' => __('Reason the chat did not lead to an order (AI label)', 'ninhle-ai-sales-assistant'),
+                        'value' => trim(($meta['reason'] ?? '') . (empty($meta['quote']) ? '' : ': "' . $meta['quote'] . '"'))];
+                    break;
+                default:
+                    $row = ['name' => __('Answer to "Did this answer your question?"', 'ninhle-ai-sales-assistant'), 'value' => $meta['answer'] ?? ''];
+            }
             $items[] = [
                 'group_id' => 'smb-commerce-value',
 …
                 'data' => [
                     ['name' => __('Conversation', 'ninhle-ai-sales-assistant'), 'value' => $event['conversation_id']],
+                    $is_order
+                        ? ['name' => __('Order linked to this chat', 'ninhle-ai-sales-assistant'), 'value' => $event['order_id']]
+                        : ['name' => __('Answer to "Did this answer your question?"', 'ninhle-ai-sales-assistant'), 'value' => $meta['answer'] ?? ''],
+                    $row,
                     ['name' => __('Recorded (UTC)', 'ninhle-ai-sales-assistant'), 'value' => $event['created_at']],
                 ],

ninhle-ai-sales-assistant/trunk/src/PHP/REST/AdminController.php

-              r3761175
+              r3765552
+    }
+    /** Một hội thoại (Inbox mở từ Sales Insights). */
+    public static function get_conversation($request) {
+        $conversation = ConversationRepository::get_conversation((int) $request->get_param('id'));
+        if (!$conversation) {
+            return new \WP_Error('not_found', 'Conversation not found', ['status' => 404]);
+        }
+        return rest_ensure_response($conversation);
+    }
+    /**
+     * Thẻ khách của hội thoại (S12, Starter): chỉ khi khách đã biết chắc và người xem có quyền xem đơn
+     * WooCommerce. Không có gói hoặc không có quyền thì card = null (giao diện không hiện cột).
+     */
+    public static function get_customer_card($request) {
+        $cards = \Smartbuy\SMBCommerce\Commerce\Woo\CustomerCard::class;
+        if (!$cards::allowed()) {
+            return rest_ensure_response(['allowed' => false, 'card' => null]);
+        }
+        if (!$cards::viewer_can_see_orders()) {
+            return rest_ensure_response(['allowed' => true, 'can_view_orders' => false, 'card' => null]);
+        }
+        return rest_ensure_response([
+            'allowed' => true,
+            'can_view_orders' => true,
+            'card' => $cards::for_conversation((int) $request->get_param('id')),
+        ]);
+    }
     public static function delete_conversation($request) {
         if (!current_user_can('manage_smbcommerce')) {
 …
         $settings['smbcommerce_font_family'] = \Smartbuy\SMBCommerce\Core\SettingsManager::get_setting('smbcommerce_font_family', 'system');
         $settings['smbcommerce_ai_provider'] = \Smartbuy\SMBCommerce\Core\SettingsManager::get_setting('smbcommerce_ai_provider', 'openai');
+        // Abilities API cho AI agent (S8): WordPress 6.9+.
+        $settings['smbcommerce_abilities_enabled'] = \Smartbuy\SMBCommerce\Abilities\AbilitiesService::enabled() ? '1' : '0';
+        $settings['smbcommerce_abilities_supported'] = \Smartbuy\SMBCommerce\Abilities\AbilitiesService::supported();
+        // Kết nối AI của WordPress 7.0+ (S7): chỉ báo có/không, không bao giờ trả khoá.
+        $settings['smbcommerce_wp_ai_available'] = \Smartbuy\SMBCommerce\AI\Providers\WordPressAiProvider::available(true);
         $settings['smbcommerce_openai_key_exists'] = !empty(\Smartbuy\SMBCommerce\Core\SettingsManager::get_setting('smbcommerce_openai_key'));
 …
         $settings['smbcommerce_hide_on_checkout'] = (string) \Smartbuy\SMBCommerce\Core\SettingsManager::get_setting('smbcommerce_hide_on_checkout', '0');
         $settings['smbcommerce_voice_input_enabled'] = (string) \Smartbuy\SMBCommerce\Core\SettingsManager::get_setting('smbcommerce_voice_input_enabled', '0');
+        $settings['smbcommerce_reply_language'] = \Smartbuy\SMBCommerce\AI\ReplyLanguage::mode();
+        $settings['smbcommerce_coupon_allowlist'] = (string) \Smartbuy\SMBCommerce\Core\SettingsManager::get_setting('smbcommerce_coupon_allowlist', '');
+        // Mã vận đơn theo meta riêng của plugin vận chuyển (S5); trải ra thành các ô của màn hình cài đặt.
+        $tracking = \Smartbuy\SMBCommerce\Commerce\Tracking\TrackingAdapter::map() ?: [];
+        foreach (['code_meta', 'carrier_meta', 'carrier', 'url_template'] as $field) {
+            $settings['smbcommerce_tracking_' . $field] = (string) ($tracking[$field] ?? '');
+        }
         return rest_ensure_response(['settings' => $settings]);
 …
             \Smartbuy\SMBCommerce\Core\SettingsManager::set_setting('smbcommerce_font_family', sanitize_text_field($params['smbcommerce_font_family']));
+        }
+        if (isset($params['smbcommerce_ai_provider'])) {
+            \Smartbuy\SMBCommerce\Core\SettingsManager::set_setting('smbcommerce_ai_provider', sanitize_text_field($params['smbcommerce_ai_provider']));
+        // Chỉ nhận provider plugin biết (thêm 'wordpress' từ 2.6.0, S7); giá trị lạ bị bỏ qua.
+        if (isset($params['smbcommerce_ai_provider'])
+            && in_array($params['smbcommerce_ai_provider'], ['openai', 'anthropic', 'gemini', 'wordpress'], true)) {
+            \Smartbuy\SMBCommerce\Core\SettingsManager::set_setting('smbcommerce_ai_provider', $params['smbcommerce_ai_provider']);
+        }
 …
             \Smartbuy\SMBCommerce\Core\SettingsManager::set_setting('smbcommerce_telegram_link', sanitize_text_field($params['smbcommerce_telegram_link']));
+        }
         foreach (['smbcommerce_ai_notice_enabled', 'smbcommerce_hide_on_checkout', 'smbcommerce_voice_input_enabled'] as $toggle) {
+        foreach (['smbcommerce_ai_notice_enabled', 'smbcommerce_hide_on_checkout', 'smbcommerce_voice_input_enabled', 'smbcommerce_abilities_enabled'] as $toggle) {
             if (isset($params[$toggle])) {
                 \Smartbuy\SMBCommerce\Core\SettingsManager::set_setting($toggle, (string) $params[$toggle] === '1' ? '1' : '0');
 …
             \Smartbuy\SMBCommerce\Core\SettingsManager::set_setting('smbcommerce_ai_notice_text', sanitize_text_field($params['smbcommerce_ai_notice_text']));
+        }
+        // Chỉ hai giá trị; giá trị lạ không được lưu (sẽ bị đọc thành 'customer' và đổi hành vi site nâng cấp).
+        if (isset($params['smbcommerce_reply_language'])
+            && in_array($params['smbcommerce_reply_language'], [\Smartbuy\SMBCommerce\AI\ReplyLanguage::MODE_CUSTOMER, \Smartbuy\SMBCommerce\AI\ReplyLanguage::MODE_STORE], true)) {
+            \Smartbuy\SMBCommerce\Core\SettingsManager::set_setting('smbcommerce_reply_language', $params['smbcommerce_reply_language']);
+        }
+        // Starter (S4): mã AI được đề xuất, mỗi dòng "MÃ" hoặc "MÃ, mức giảm tối đa"; tối đa 20 dòng.
+        if (isset($params['smbcommerce_coupon_allowlist'])) {
+            $lines = preg_split('/\R/', sanitize_textarea_field((string) $params['smbcommerce_coupon_allowlist']));
+            $lines = array_slice(array_values(array_filter(array_map('trim', $lines), 'strlen')), 0, 20);
+            \Smartbuy\SMBCommerce\Core\SettingsManager::set_setting('smbcommerce_coupon_allowlist', implode("\n", $lines));
+        }
+        // Mã vận đơn (S5): bốn ô gộp thành một cấu hình đã kiểm; khoá meta sai hoặc trống thì xoá cấu hình.
+        if (isset($params['smbcommerce_tracking_code_meta'])) {
+            $map = \Smartbuy\SMBCommerce\Commerce\Tracking\TrackingAdapter::sanitize_map([
+                'code_meta' => (string) $params['smbcommerce_tracking_code_meta'],
+                'carrier_meta' => (string) ($params['smbcommerce_tracking_carrier_meta'] ?? ''),
+                'carrier' => (string) ($params['smbcommerce_tracking_carrier'] ?? ''),
+                'url_template' => (string) ($params['smbcommerce_tracking_url_template'] ?? ''),
+            ]);
+            \Smartbuy\SMBCommerce\Core\SettingsManager::set_setting(\Smartbuy\SMBCommerce\Commerce\Tracking\TrackingAdapter::SETTING_MAP, $map ?: '');
+        }
+        // Kiểm lại cách chạy nền mỗi lần lưu (như Site Health): host có thể vừa mở hoặc chặn loopback.
+        \Smartbuy\SMBCommerce\Core\AsyncKick::daily_check();
         return rest_ensure_response(['success' => true]);

ninhle-ai-sales-assistant/trunk/src/PHP/REST/ChatController.php

-              r3752682
+              r3765552
 class ChatController {
+    /** Ý định Local dùng giỏ hàng của khách (LocalHandler::checkout, view_cart): chạy trong poll của khách. */
+    const VISITOR_INTENTS = ['checkout', 'view_cart'];
     public static function bootstrap($request) {
         $session_token = $request->get_header('X-SMB-Commerce-Session');
 …
             $response['status'] = $conversation['status'];
             $response['agent_name'] = self::agent_name($conversation);
+            $response['language'] = $conversation['language'] ?? null;
             $messages = MessageRepository::get_messages($conversation['id'], 0, 50);
 …
+        }
+        // Ngôn ngữ khách đang viết (S2): lưu khi đổi, dùng cho câu trả lời và nhập giọng nói.
+        \Smartbuy\SMBCommerce\AI\ReplyLanguage::observe($conversation, $content);
+        // Khách đã đăng nhập (cookie + nonce REST): bằng chứng cho thẻ khách trong Inbox (S12).
+        \Smartbuy\SMBCommerce\Commerce\CustomerProof::logged_in($conversation_id, get_current_user_id());
         // Hội thoại thật bắt đầu ở tin đầu tiên của khách (mở widget không tính); ghi một lần.
         \Smartbuy\SMBCommerce\Analytics\ValueEvents::record(
 …
         $is_thinking_mode = rest_sanitize_boolean($request->get_param('thinking_mode'));
         \Smartbuy\SMBCommerce\Core\JobQueue::enqueue(\Smartbuy\SMBCommerce\Core\JobQueue::ACTION_PROCESS_MESSAGE, [
+        $payload = [
             'conversation_id' => (int) $conversation_id,
             'thinking_mode' => (bool) $is_thinking_mode,
+        ]);
+            // Khách đã đăng nhập (cookie + nonce): worker nền không có người dùng hiện tại.
+            'wp_user_id' => (int) get_current_user_id(),
+        ];
+        // Câu về giỏ hàng được trả lời tại chỗ, không gọi AI, nhưng cần cookie phiên của khách:
+        // để lượt poll kế tiếp của chính khách chạy (ngay sau ~100 ms). Mọi câu khác chạy nền.
+        $routing = \Smartbuy\SMBCommerce\Commerce\LocalResolver::classify(
+            $content,
+            \Smartbuy\SMBCommerce\Commerce\RuntimeMode::current()
+        );
+        $visitor = \Smartbuy\SMBCommerce\Commerce\LocalResolver::is_local($routing)
+            && in_array($routing['intent'] ?? '', self::VISITOR_INTENTS, true);
+        $strategy = \Smartbuy\SMBCommerce\Core\AsyncKick::strategy();
+        if ($visitor) {
+            $payload['visitor'] = true;
+        } else {
+            $payload['kick'] = $strategy;
+        }
+        $job_id = \Smartbuy\SMBCommerce\Core\JobQueue::enqueue(\Smartbuy\SMBCommerce\Core\JobQueue::ACTION_PROCESS_MESSAGE, $payload);
+        if (!$visitor && $job_id > 0) {
+            \Smartbuy\SMBCommerce\Core\AsyncKick::kick($job_id, $strategy);
+        }
         return rest_ensure_response($message);
 …
+        }
+        // Request poll này chính là worker của hàng đợi. Nhờ vậy câu trả lời luôn
+        // được sinh ra mà không cần cron chạy đúng giờ hay loopback hoạt động.
+        \Smartbuy\SMBCommerce\Core\JobDispatcher::run_one();
+        // 2.6.0: AI chạy nền, poll chỉ đọc. Nó chỉ tự chạy job của CHÍNH hội thoại này khi job cần
+        // phiên của khách, khi chạy nền bị host chặn, hoặc khi nền chưa nhận sau thời gian ân hạn.
+        $turn = \Smartbuy\SMBCommerce\Core\JobDispatcher::poll_turn($conversation_id);
+        // Tương tác có sản phẩm từ lượt AI chạy nền: giờ mới ghi được vào phiên của khách.
+        \Smartbuy\SMBCommerce\Analytics\OrderAttribution::flush_deferred($conversation_id);
         $messages = MessageRepository::get_messages($conversation_id, $last_message_id, 50);
+        // Trạng thái đọc lại SAU run_one: lượt xử lý vừa chạy có thể đã chuyển nhân viên.
+        $conversation = ConversationRepository::get_conversation($conversation_id) ?: $conversation;
+        // Lượt xử lý vừa chạy ở đây có thể đã chuyển nhân viên: đọc lại trạng thái.
+        if ($turn['ran']) {
+            $conversation = ConversationRepository::get_conversation($conversation_id) ?: $conversation;
+        }
+        // queued: hết slot chạy đồng thời. Không còn job nào thì không cần đọc giai đoạn.
+        if ($turn['queued']) {
+            $stage = 'queued';
+        } elseif ($turn['pending'] > 0) {
+            $stage = \Smartbuy\SMBCommerce\AI\AIService::current_stage($conversation_id);
+        } else {
+            $stage = null;
+        }
         return rest_ensure_response([
 …
             'status' => $conversation['status'],
             'agent_name' => self::agent_name($conversation),
+            'stage' => \Smartbuy\SMBCommerce\AI\AIService::current_stage($conversation_id),
+            'stage' => $stage,
+            // Nhập giọng nói nhận theo ngôn ngữ khách đang viết, trước <html lang> của trang.
+            'language' => $conversation['language'] ?? null,
         ]);
+    }
 …
         if ($result['changed']) {
+            MessageRepository::add_message($conversation_id, 'system', __('Thanks, our team has been notified. A member of staff will reply here as soon as possible.', 'ninhle-ai-sales-assistant'));
+            \Smartbuy\SMBCommerce\AI\ReplyLanguage::in_conversation_language($conversation_id, function () use ($conversation_id) {
+                MessageRepository::add_message($conversation_id, 'system', __('Thanks, our team has been notified. A member of staff will reply here as soon as possible.', 'ninhle-ai-sales-assistant'));
+            });
             \Smartbuy\SMBCommerce\Webhooks\WebhookDispatcher::send(
 …
     /** Loại sự kiện widget được gửi lên; mọi giá trị khác bị từ chối. */
     const WIDGET_EVENTS = ['product_click', 'cart_click', 'resolution_yes', 'resolution_no'];
+    const WIDGET_EVENTS = ['product_click', 'cart_click', 'cart_add', 'resolution_yes', 'resolution_no'];
     /**
 …
                 ['answer' => $type === 'resolution_yes' ? 'yes' : 'no']
             );
+            // Sales Insights (S6): câu khách vừa hỏi là câu chưa được giải đáp.
+            if ($recorded && $type === 'resolution_no') {
+                \Smartbuy\SMBCommerce\Insights\InsightsRecorder::unanswered($conversation_id, 'customer_no');
+            }
             return rest_ensure_response(['recorded' => $recorded]);
+        }
 …
+        }
         $ref = substr(preg_replace('/[^a-z0-9_-]/i', '', (string) $request->get_param('ref')), 0, 64);
+        // Thêm vào giỏ trong chat (S4): widget báo SAU khi Store API đã thêm thành công. Một sản phẩm tính
+        // một lần mỗi hội thoại cho tỉ lệ "chat → thêm vào giỏ".
+        if ($type === 'cart_add' && ctype_digit($ref)) {
+            \Smartbuy\SMBCommerce\Analytics\ValueEvents::record(
+                \Smartbuy\SMBCommerce\Analytics\ValueEvents::CART_ADD,
+                $conversation_id,
+                'p:' . $ref,
+                'customer',
+                null,
+                ['product_id' => (int) $ref, 'qty' => max(1, min(99, (int) $request->get_param('qty')))]
+            );
+        }
         $recorded = \Smartbuy\SMBCommerce\Analytics\ValueEvents::record(
             \Smartbuy\SMBCommerce\Analytics\ValueEvents::QUALIFYING_INTERACTION,

ninhle-ai-sales-assistant/trunk/src/PHP/REST/RouteRegistry.php

-              r3752682
+              r3765552
 class RouteRegistry {
+    /** @var float|null Lúc handler của plugin bắt đầu, cho header Server-Timing. */
+    private static $started = null;
     public static function init() {
         add_action('rest_api_init', [self::class, 'register_routes']);
+        add_filter('rest_request_before_callbacks', [self::class, 'start_timer'], 10, 3);
         add_filter('rest_post_dispatch', [self::class, 'no_cache_headers'], 10, 3);
+    }
+    public static function start_timer($response, $handler, $request) {
+        if (strpos((string) $request->get_route(), '/smb-commerce/v1/') === 0) {
+            self::$started = microtime(true);
+        }
+        return $response;
+    }
 …
      */
     public static function no_cache_headers($response, $server, $request) {
+        if (!($response instanceof \WP_REST_Response) || strpos((string) $request->get_route(), '/smb-commerce/v1/') !== 0) {
+        if (!($response instanceof \WP_REST_Response)) {
+            return $response;
+        }
+        $route = (string) $request->get_route();
+        if (strpos($route, '/smb-commerce/v1/') !== 0 && !self::is_store_cart_route($route)) {
             return $response;
+        }
 …
         // phpcs:ignore WordPress.NamingConventions.PrefixAllGlobals.NonPrefixedHooknameFound -- API công khai của plugin LiteSpeed Cache, phải gọi đúng tên của họ.
         do_action('litespeed_control_set_nocache', 'Ninhle AI Sales Assistant REST response');
+        // Thời gian của riêng handler plugin (không gồm lúc WordPress khởi động), xem được trong
+        // DevTools > Network > Timing; đo poll nhẹ của S1 (2.6.0) trên host thật.
+        if (self::$started !== null && strpos((string) $request->get_route(), '/smb-commerce/v1/chat/') === 0) {
+            // wp = cả request PHP từ lúc máy chủ nhận (gồm khởi động WordPress), để biết chi phí thật của mỗi poll.
+            $total = isset($_SERVER['REQUEST_TIME_FLOAT']) ? (microtime(true) - (float) $_SERVER['REQUEST_TIME_FLOAT']) * 1000 : 0;
+            $response->header('Server-Timing', sprintf('smb;dur=%.1f, wp;dur=%.1f', (microtime(true) - self::$started) * 1000, $total));
+        }
         return $response;
+    }
+    /**
+     * Route giỏ hàng của WooCommerce Store API (/wc/store/v1/cart, …/cart/items…). Giỏ là của RIÊNG từng
+     * khách nhưng LiteSpeed Cache mặc định cache cả REST GET: trên staging (2026-10-24) GET /wc/store/v1/cart
+     * trả "hit, public, max-age 7 ngày" bất kể cookie, nên khách thấy giỏ rỗng hoặc giỏ của người khác và
+     * nhận nonce cũ (hết hạn sau ~1 ngày, "Add to cart" trong chat sẽ lỗi). Route sản phẩm công khai không đụng.
+     */
+    public static function is_store_cart_route($route) {
+        return (bool) preg_match('#^/wc/store(/v\d+)?/cart(/|$)#', (string) $route);
+    }
 …
         ]);
+        // Worker nền qua loopback (AsyncKick, 2.6.0). Không có phiên hay cookie: quyền là chữ ký
+        // HMAC gắn với ID job và hạn 60 giây; job 0 là lời gọi kiểm tra loopback.
+        register_rest_route($namespace, \Smartbuy\SMBCommerce\Core\AsyncKick::ROUTE, [
+            'methods'  => \WP_REST_Server::CREATABLE,
+            'callback' => [\Smartbuy\SMBCommerce\Core\AsyncKick::class, 'handle'],
+            'permission_callback' => [\Smartbuy\SMBCommerce\Core\AsyncKick::class, 'permission'],
+            'args' => [
+                'job' => ['type' => 'integer', 'required' => true, 'minimum' => 0],
+                'exp' => ['type' => 'integer', 'required' => true, 'minimum' => 0],
+                'sig' => ['type' => 'string', 'required' => true, 'pattern' => '^[a-f0-9]{64}$'],
+            ],
+        ]);
         register_rest_route($namespace, '/chat/clear', [
             'methods'  => \WP_REST_Server::CREATABLE,
 …
                 'type' => Guard::arg_text(true, 32),
                 'ref' => Guard::arg_text(false, 64),
+                // Số lượng của sự kiện cart_add (2.6.0, S4).
+                'qty' => ['type' => 'integer', 'required' => false, 'minimum' => 1, 'maximum' => 99],
             ],
         ]);
 …
         ]);
+        // Tab "Sales Insights" (2.6.0, S6; phần AI kiểm gói trong handler).
+        register_rest_route($namespace, '/admin/insights', [
+            'methods'  => \WP_REST_Server::READABLE,
+            'callback' => [InsightsController::class, 'report'],
+            'permission_callback' => [self::class, 'check_manage'],
+        ]);
+        foreach (['answer' => 'answer', 'dismiss' => 'dismiss', 'notes/delete' => 'delete_note', 'settings' => 'save_settings'] as $path => $method) {
+            register_rest_route($namespace, '/admin/insights/' . $path, [
+                'methods'  => \WP_REST_Server::CREATABLE,
+                'callback' => [InsightsController::class, $method],
+                'permission_callback' => [self::class, 'check_manage'],
+            ]);
+        }
+        // Mở một hội thoại từ Sales Insights trong Inbox.
+        register_rest_route($namespace, '/admin/conversations/(?P<id>\d+)', [
+            'methods'  => \WP_REST_Server::READABLE,
+            'callback' => [AdminController::class, 'get_conversation'],
+            'permission_callback' => [self::class, 'check_manage'],
+        ]);
+        // Thẻ khách trong Inbox (S12, Starter); handler kiểm thêm quyền xem đơn WooCommerce.
+        register_rest_route($namespace, '/admin/conversations/(?P<id>\d+)/customer', [
+            'methods'  => \WP_REST_Server::READABLE,
+            'callback' => [AdminController::class, 'get_customer_card'],
+            'permission_callback' => [self::class, 'check_view_inbox'],
+        ]);
         // Bảng "AI Value & Performance" (mọi gói; doanh thu kiểm quyền trong handler).
         register_rest_route($namespace, '/admin/value-metrics', [
 …
             '/tools/product-variations' => 'get_product_variations',
             '/tools/check-coupon'       => 'check_coupon',
+            '/tools/propose-cart-action' => 'propose_cart_action',
             '/tools/order-status'       => 'get_order_status',
+            '/tools/my-orders'          => 'get_my_orders',
             '/tools/customer-downloads' => 'get_customer_downloads',
             '/tools/policy'             => 'get_policy',

ninhle-ai-sales-assistant/trunk/src/PHP/REST/ToolController.php

-              r3747521
+              r3765552
+    }
+    /**
+     * Đề xuất hành động giỏ (Starter, S4): sản phẩm kèm biến thể/số lượng, hoặc mã giảm giá trong danh sách
+     * cho phép. Không ghi giỏ: chỉ kiểm và dựng thẻ để khách tự bấm.
+     */
+    public static function propose_cart_action($request) {
+        // Lựa chọn bằng chữ ("Size" => "M"): tối đa 5 thuộc tính, chữ trơn.
+        $options = [];
+        foreach (array_slice((array) ($request->get_param('options') ?: []), 0, 5, true) as $name => $value) {
+            if (is_scalar($value)) {
+                $options[sanitize_text_field((string) $name)] = sanitize_text_field((string) $value);
+            }
+        }
+        return self::respond_flat(\Smartbuy\SMBCommerce\Commerce\Woo\CartActionService::propose([
+            'type' => sanitize_key((string) $request->get_param('type')),
+            'product_id' => (int) $request->get_param('product_id'),
+            'variation_id' => (int) $request->get_param('variation_id'),
+            'options' => $options,
+            'quantity' => (int) ($request->get_param('quantity') ?: 1),
+            'code' => sanitize_text_field((string) $request->get_param('code')),
+        ]));
+    }
     public static function get_product_detail($request) {
         $service = new \Smartbuy\SMBCommerce\Commerce\Woo\ProductService();
 …
         ];
+        // Khách đã đăng nhập thì chính phiên WordPress là bằng chứng.
+        if (function_exists('get_current_user_id') && get_current_user_id() > 0) {
+            $proof['user_id'] = get_current_user_id();
+        // Khách đã đăng nhập thì chính phiên WordPress là bằng chứng: lấy từ khách của lượt (job chạy nền
+        // không có người dùng của khách).
+        $customer = \Smartbuy\SMBCommerce\Support\CustomerContext::user_id();
+        if ($customer > 0) {
+            $proof['user_id'] = $customer;
+        }
 …
         return self::respond($service->lookup($reference, $proof), 'order');
+    }
+    /**
+     * Đơn gần nhất của khách đã đăng nhập (S5). Người dùng lấy từ khách của lượt, không từ tham số: model
+     * không chọn được tài khoản nào để xem.
+     */
+    public static function get_my_orders($request) {
+        $service = new \Smartbuy\SMBCommerce\Commerce\Woo\OrderService();
+        return self::respond_flat($service->recent_for_customer(\Smartbuy\SMBCommerce\Support\CustomerContext::user_id(), 5));
+    }

ninhle-ai-sales-assistant/trunk/src/PHP/Widget/WidgetLoader.php

-              r3761175
+              r3765552
             'restUrl' => esc_url_raw(rest_url('smb-commerce/v1')),
             'nonce' => wp_create_nonce('wp_rest'),
+            // Khách đã đăng nhập (S5): widget gửi nonce kèm tin nhắn để máy chủ biết tài khoản (đơn của tôi).
+            // Trang của người đăng nhập thường không bị cache trang; nonce sai thì widget gửi lại như khách vãng lai.
+            'loggedIn' => function_exists('is_user_logged_in') && is_user_logged_in(),
             'widgetConfig' => self::public_config(),
             // Dịch ở phía PHP để chuỗi vào được file .pot và theo locale WordPress.
             'i18n' => [
                 'openChat'           => __('Open chat', 'ninhle-ai-sales-assistant'),
+                /* translators: %d: number of replies the shopper has not read yet. */
+                'unreadMessages'     => __('new replies: %d', 'ninhle-ai-sales-assistant'),
                 'chatWindow'         => __('Chat with our assistant', 'ninhle-ai-sales-assistant'),
                 'cart'               => __('Cart', 'ninhle-ai-sales-assistant'),
 …
                 'stageOrder'         => __('Looking up your order…', 'ninhle-ai-sales-assistant'),
                 'stageHandoff'       => __('Connecting you with a team member…', 'ninhle-ai-sales-assistant'),
+                'stageQueued'        => __('Waiting in line…', 'ninhle-ai-sales-assistant'),
+                // Thẻ sản phẩm (2.6.0, S3).
+                'productsLabel'      => __('Products', 'ninhle-ai-sales-assistant'),
+                'cardsPrev'          => __('Previous products', 'ninhle-ai-sales-assistant'),
+                'cardsNext'          => __('Next products', 'ninhle-ai-sales-assistant'),
+                'cardView'           => __('View', 'ninhle-ai-sales-assistant'),
+                'stockIn'            => __('In stock', 'ninhle-ai-sales-assistant'),
+                'stockOut'           => __('Out of stock', 'ninhle-ai-sales-assistant'),
+                'stockBackorder'     => __('On backorder', 'ninhle-ai-sales-assistant'),
+                /* translators: %s: date the price was shown, e.g. "24 Oct 2026". */
+                'priceAt'            => __('Price on %s', 'ninhle-ai-sales-assistant'),
+                // Giỏ hàng trong chat (2.6.0, S4).
+                'addToCart'          => __('Add to cart', 'ninhle-ai-sales-assistant'),
+                'adding'             => __('Adding…', 'ninhle-ai-sales-assistant'),
+                'chooseOptions'      => __('Choose options', 'ninhle-ai-sales-assistant'),
+                'addedToCart'        => __('Added to cart', 'ninhle-ai-sales-assistant'),
+                'viewCart'           => __('View cart', 'ninhle-ai-sales-assistant'),
+                'checkout'           => __('Checkout', 'ninhle-ai-sales-assistant'),
+                'cartOutOfStock'     => __('Sorry, this item just sold out.', 'ninhle-ai-sales-assistant'),
+                'cartLimit'          => __("You can't add more of this item.", 'ninhle-ai-sales-assistant'),
+                'cartError'          => __("Couldn't add to cart.", 'ninhle-ai-sales-assistant'),
+                'openProduct'        => __('Open the product page', 'ninhle-ai-sales-assistant'),
+                'yourCart'           => __('Your cart', 'ninhle-ai-sales-assistant'),
+                'closeCart'          => __('Close', 'ninhle-ai-sales-assistant'),
+                'loadingCart'        => __('Loading your cart…', 'ninhle-ai-sales-assistant'),
+                'cartLoadError'      => __("Couldn't load your cart.", 'ninhle-ai-sales-assistant'),
+                'cartEmpty'          => __('Your cart is empty.', 'ninhle-ai-sales-assistant'),
+                'subtotal'           => __('Subtotal', 'ninhle-ai-sales-assistant'),
+                'discount'           => __('Discount', 'ninhle-ai-sales-assistant'),
+                // Thẻ đơn hàng (2.6.0, S5).
+                'ordersLabel'        => __('Your orders', 'ninhle-ai-sales-assistant'),
+                /* translators: %s: order number. */
+                'orderTitle'         => __('Order #%s', 'ninhle-ai-sales-assistant'),
+                /* translators: %d: number of other items in the order. */
+                'orderMore'          => __('and %d more', 'ninhle-ai-sales-assistant'),
+                'orderTracking'      => __('Tracking number', 'ninhle-ai-sales-assistant'),
+                'orderTrack'         => __('Track', 'ninhle-ai-sales-assistant'),
+                'orderView'          => __('View order', 'ninhle-ai-sales-assistant'),
                 'resolutionQuestion' => __('Did this answer your question?', 'ninhle-ai-sales-assistant'),
                 'yes'                => __('Yes', 'ninhle-ai-sales-assistant'),
 …
                 'voiceLanguage'      => __('Your browser cannot recognise this language. Please type your message.', 'ninhle-ai-sales-assistant'),
                 'voiceUnavailable'   => __('Voice input is not available right now. Please type your message.', 'ninhle-ai-sales-assistant'),
+            ],
+            // Chuỗi của module giao diện Starter (S4); bản Free: mảng rỗng.
+            ] + \Smartbuy\SMBCommerce\Commerce\Woo\CartActionService::widget_strings(),
         ];
 …
             // Giỏ hàng chỉ có khi WooCommerce đang chạy.
             'cartUrl' => function_exists('wc_get_cart_url') ? wc_get_cart_url() : '',
+            'checkoutUrl' => function_exists('wc_get_checkout_url') ? wc_get_checkout_url() : '',
+            // Thêm vào giỏ trong chat (2.6.0, S4): trình duyệt của khách gọi Store API của WooCommerce; máy chủ
+            // plugin không ghi giỏ. Rỗng = dùng link ?add-to-cart= như trước.
+            'storeApi' => function_exists('WC') && function_exists('rest_url') ? rest_url('wc/store/v1/') : '',
+            // Module giao diện Starter (biến thể trên thẻ, số lượng, mã giảm giá): phiên bản để widget tải
+            // widget-pro.bundle.js cạnh bundle của nó; rỗng ở bản Free hoặc khi gói chưa mở.
+            'proModule' => \Smartbuy\SMBCommerce\Commerce\Woo\CartActionService::widget_module_version(),
             // Thông báo "đang trò chuyện với AI": mặc định bật; rỗng = tắt.
             'aiNotice' => $get('smbcommerce_ai_notice_enabled', '1') === '1'

ninhle-ai-sales-assistant/trunk/src/PHP/WooCommerce/WooCommerceProductScanner.php

-              r3761175
+              r3765552
         $synced_ids = [];
+        $fetched = 0;
         $page = 1;
 …
             foreach ($products as $product) {
+                // Sản phẩm "Ẩn" (Catalog visibility: Hidden) không vào cache: chủ shop không muốn nó hiện trong
+                // cửa hàng hay kết quả tìm kiếm, và thẻ sản phẩm (2.6.0, S3) cũng bỏ qua nó. Trước đây AI vẫn tìm
+                // thấy và giới thiệu (staging 25/10). Lần quét toàn bộ dọn bản đã cache.
+                if (method_exists($product, 'get_catalog_visibility') && $product->get_catalog_visibility() === 'hidden') {
+                    continue;
+                }
                 $this->upsert_product($product, $table, $now);
                 $synced_ids[] = $product->get_id();
+            }
+            $fetched += count($products);
             $remaining -= count($products);
             $page++;
 …
+        }
+        // Chỉ dọn khi quét toàn bộ, nếu không sẽ xoá nhầm phần chưa duyệt tới.
+        if ($full_sync && !empty($synced_ids)) {
+        // Chỉ dọn khi quét toàn bộ, nếu không sẽ xoá nhầm phần chưa duyệt tới. Có sản phẩm mà tất cả đều ẩn
+        // thì cũng dọn hết; WooCommerce không trả sản phẩm nào thì giữ nguyên (có thể chỉ là lỗi tạm thời).
+        if ($full_sync && $fetched > 0) {
+            $keep = $synced_ids ?: [0];
             $wpdb->query($wpdb->prepare(
                 'DELETE FROM %i WHERE product_id NOT IN (' . implode(',', array_fill(0, count($synced_ids), '%d')) . ')',
                 array_merge([$table], $synced_ids)
+                'DELETE FROM %i WHERE product_id NOT IN (' . implode(',', array_fill(0, count($keep), '%d')) . ')',
+                array_merge([$table], $keep)
             ));
+        }
 …
         $price = $product->get_regular_price();
+        $sale_price = $product->get_sale_price();
+        // Giá khuyến mãi chỉ khi đang khuyến mãi (lịch giảm giá chưa tới thì chưa tính), và 0 là giá thật:
+        // sản phẩm giảm còn 0 ₫ từng bị báo giá gốc 725.000 ₫ vì 0 bị coi là "không giảm" (ninhle.com 26/10).
+        // NULL trong bảng cache = không khuyến mãi.
+        $sale_price = $product->is_on_sale() ? $product->get_price() : '';
         // Sản phẩm có biến thể (size, màu) không có giá ở sản phẩm cha. Lưu giá hiện hành thấp nhất của
         // các biến thể; để trống thì bot báo "không thấy giá" và bộ lọc theo giá bỏ sót sản phẩm.
 …
                 $p['name'],
                 (!empty($p['price_is_minimum']) ? 'từ ' : '') . $this->format_price($p['final_price']),
                 ($p['sale_price'] && $p['sale_price'] != $p['price']) ? ' (gốc ' . $this->format_price($p['price']) . ')' : '',
+                (isset($p['sale_price']) && $p['sale_price'] !== '' && (float) $p['sale_price'] != (float) $p['price']) ? ' (gốc ' . $this->format_price($p['price']) . ')' : '',
                 $this->describe_stock($p['stock_status'], $p['stock_quantity'] ?? null),
                 $p['categories'] ?: 'Chưa phân loại',
 …
         $context .= "\nCần chi tiết sâu hơn (tính năng, FAQ, thuộc tính) thì gọi tool get_product_detail với ID ở trên.\n";
+        $this->context_ids = array_map(fn($p) => (int) $p['id'], $products);
         return $context;
+    }
+    /** @var int[] ID sản phẩm của [PRODUCT CATALOG] vừa dựng (để ToolResultLedger::know). */
+    private $context_ids = [];
+    /** ID sản phẩm đã đưa vào [PRODUCT CATALOG] ở lần gọi get_context_for_ai() gần nhất. */
+    public function context_ids() {
+        return $this->context_ids;
+    }
 …
                AND (%s = '' OR search_text LIKE %s OR title LIKE %s OR sku LIKE %s)
                AND (%s = '' OR categories LIKE %s)
                AND (%f <= 0 OR CAST(COALESCE(NULLIF(sale_price, 0), price) AS DECIMAL(12,2)) >= %f)
                AND (%f <= 0 OR CAST(COALESCE(NULLIF(sale_price, 0), price) AS DECIMAL(12,2)) <= %f)
+               AND (%f <= 0 OR CAST(COALESCE(sale_price, price) AS DECIMAL(12,2)) >= %f)
+               AND (%f <= 0 OR CAST(COALESCE(sale_price, price) AS DECIMAL(12,2)) <= %f)
              ORDER BY relevance DESC, total_sales DESC, cache_synced_at DESC
              LIMIT %d",
 …
         ), ARRAY_A);
+        // Cả cụm không khớp liền một chỗ (VD "thanh toán QR WooCommerce" với tên "... Thanh Toán QR Tĩnh Cho
+        // WooCommerce", ninhle.com 25/10): tìm theo từng từ, xếp theo số từ khớp.
+        if (!$results && $has_query) {
+            $results = $this->search_by_words($query, $category_like, $budget_min, $budget_max, (int) $limit, $in_stock_only);
+        }
         return array_map([$this, 'format_row'], $results ?: []);
+    }
+    /** Từ quá phổ biến, không giúp phân biệt sản phẩm. */
+    const STOP_WORDS = ['cho', 'của', 'và', 'có', 'không', 'là', 'với', 'các', 'những', 'nào', 'shop', 'the', 'for', 'and', 'with', 'of', 'to', 'in', 'a', 'an'];
+    /** Các từ đáng tìm của một câu: chữ thường, từ 2 ký tự, bỏ từ phổ biến, tối đa 8 từ. */
+    public static function query_words($query) {
+        $words = preg_split('/[^\p{L}\p{N}]+/u', mb_strtolower((string) $query, 'UTF-8'), -1, PREG_SPLIT_NO_EMPTY) ?: [];
+        $words = array_filter($words, fn($w) => mb_strlen($w, 'UTF-8') >= 2 && !in_array($w, self::STOP_WORDS, true));
+        return array_slice(array_values(array_unique($words)), 0, 8);
+    }
+    /**
+     * Tìm theo từng từ: mỗi từ khớp tên, SKU hoặc search_text được một điểm. Câu 1–2 từ cần khớp hết; câu dài
+     * hơn được thiếu một từ (khách hay thêm chữ thừa). Cùng bộ lọc danh mục, giá, còn hàng như tìm theo cụm.
+     */
+    private function search_by_words($query, $category_like, $budget_min, $budget_max, $limit, $in_stock_only) {
+        global $wpdb;
+        $words = self::query_words($query);
+        if (count($words) < 2) {
+            return [];
+        }
+        $score = [];
+        $args = [];
+        foreach ($words as $word) {
+            $like = '%' . $wpdb->esc_like($word) . '%';
+            $score[] = '(CASE WHEN search_text LIKE %s OR title LIKE %s OR sku LIKE %s THEN 1 ELSE 0 END)';
+            array_push($args, $like, $like, $like);
+        }
+        $need = count($words) <= 2 ? count($words) : count($words) - 1;
+        $sql = 'SELECT * FROM (
+                    SELECT product_id, title, sku, product_type, price, sale_price, stock_status, stock_quantity,
+                           short_description, categories, permalink, featured_image, total_sales, cache_synced_at,
+                           ' . implode(' + ', $score) . ' AS matched
+                    FROM %i
+                    WHERE (%d = 0 OR stock_status = \'instock\')
+                      AND (%s = \'\' OR categories LIKE %s)
+                      AND (%f <= 0 OR CAST(COALESCE(sale_price, price) AS DECIMAL(12,2)) >= %f)
+                      AND (%f <= 0 OR CAST(COALESCE(sale_price, price) AS DECIMAL(12,2)) <= %f)
+                ) AS candidates
+                WHERE matched >= %d
+                ORDER BY matched DESC, total_sales DESC, cache_synced_at DESC
+                LIMIT %d';
+        $args = array_merge($args, [
+            $this->table(), $in_stock_only ? 1 : 0, $category_like, $category_like,
+            $budget_min, $budget_min, $budget_max, $budget_max, $need, $limit,
+        ]);
+        // phpcs:ignore WordPress.DB.PreparedSQL.NotPrepared, PluginCheck.Security.DirectDB.UnescapedDBParameter -- $sql chỉ ghép các mẫu %s cố định; mọi giá trị qua prepare().
+        return $wpdb->get_results($wpdb->prepare($sql, $args), ARRAY_A) ?: [];
+    }
 …
             'price'             => $row['price'],
             'sale_price'        => $row['sale_price'],
+            'final_price'       => ($row['sale_price'] > 0) ? $row['sale_price'] : $row['price'],
+            // NULL = không khuyến mãi; "0.00" là giá khuyến mãi thật (miễn phí).
+            'final_price'       => (isset($row['sale_price']) && $row['sale_price'] !== '') ? $row['sale_price'] : $row['price'],
             // Có biến thể: price là giá thấp nhất; kèm khoảng giá thật để model không gán giá thấp nhất
             // cho một size/màu cụ thể.

ninhle-ai-sales-assistant/trunk/vite.config.ts

-              r3761175
+              r3765552
 import { resolve } from 'path';
+// Build hai đầu ra từ mã nguồn trong src/JS:
+//  - widget: khung chat ngoài trang (Preact)
+//  - admin : giao diện quản trị (JSX qua plugin React, alias sang Preact)
+// Build ba đầu ra từ mã nguồn trong src/JS:
+//  - widget    : khung chat ngoài trang (Preact)
+//  - widget-pro: module giao diện gói Starter (2.6.0), widget tự tải cạnh bundle của nó. Chỉ có trong gói bán:
+//                build.ps1 -Target wporg loại file này, mã nguồn src/JS/widget-pro và mục của nó trong manifest.
+//  - admin     : giao diện quản trị (JSX qua plugin React, alias sang Preact)
 // Chạy: npm ci && npm run build  →  assets/dist/
 // build.ps1 chép assets/dist/.vite/manifest.json ra assets/dist/manifest.json khi đóng gói.
 …
     plugins: [
       preact({
         include: /widget\/.*\.tsx?$/,
+        include: /widget(-pro)?\/.*\.tsx?$/,
       }),
       react({
 …
       manifest: true,
       rollupOptions: {
+        // Vite (bản build ứng dụng) mặc định bỏ export của entry; widget-pro là module widget import động nên
+        // phải giữ export. Entry không export gì (widget, admin) không đổi.
+        preserveEntrySignatures: 'exports-only',
         input: {
           widget: resolve(__dirname, 'src/JS/widget/index.tsx'),
+          admin: resolve(__dirname, 'src/JS/admin/index.tsx')
+          'widget-pro': resolve(__dirname, 'src/JS/widget-pro/index.tsx'),
+          admin: resolve(__dirname, 'src/JS/admin/index.tsx'),
+          // Tab Sales Insights (2.6.0): admin nạp bằng URL khi mở tab (insightsLoader.ts); React dùng chung qua chunk chung.
+          'admin-insights': resolve(__dirname, 'src/JS/admin/insights/index.tsx')
         },
         output: {

r3761175	r3765552
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D.bootstrap();return _(t=>({...t\|\|{},...e.widget_config\|\|{}})),d(e.conversation_id),A(e.messages\|\|[]),I(e.status\|\|"bot_active"),M(e.agent_name\|\|null),!0}catch(e){return console.error("Failed to initialize Ninhle AI Sales Assistant widget",e),!1}finally{o.current=!1}};y(()=>{D.hasSession()&&(S(),z())},[]);const[x,B]=l(!1);y(()=>{if(!R\|\|s){B(!1);return}if(typeof IntersectionObserver>"u")return;const e="#place_order, .wc-block-components-checkout-place-order-button, .checkout-button, .wc-block-cart__submit-button";let t=null;const i=new Map,m=()=>{var b;t==null\|\|t.disconnect(),i.clear();const r=(b=L.current)==null?void 0:b.getBoundingClientRect();if(!r)return;const g=v=>`${-Math.max(0,Math.round(v))}px`,f=document.documentElement.clientWidth;t=new IntersectionObserver(v=>{v.forEach(U=>i.set(U.target,U.isIntersecting)),B(Array.from(i.values()).some(Boolean))},{rootMargin:`${g(r.top-8)} ${g(f-r.right)} ${g(window.innerHeight-r.bottom-8)} 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